ICF International, Inc.

Lead mixed-methods research projects to generate actionable insights for federal agency service design and policy decisions. | 7+ years in UX/CX research or related disciplines, with experience in mixed-methods research, stakeholder collaboration, and federal agency work preferred. | We are seeking a senior mixed-methods research manager to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voices are embedded throughout the product and service lifecycle. Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections. Key Responsibilities: • Design and lead quantitative and qualitative research studies including surveys, interviews, usability tests, and ethnographic methods. • Lead survey strategy and creation, deployment, and analysis of results to uncover actionable insights and measure customer sentiment. • Ensure research practices comply with ethical standards, including informed consent and protection of personally identifiable information. • Synthesize qualitative and quantitative data into clear, compelling insights that inform design, product, and policy decisions. • Translate findings into research artifacts such as reports, personas, journey maps, service blueprints, and data visualizations. • Provide strategic direction to analysts on data visualization approaches, ensuring insights are understandable and actionable. • Present findings to stakeholders across government agencies, including senior leaders, advocating for customer-centered improvements. • Partner with CX strategists, service designers, data scientists, and technologist to validate concepts, improve usability, and enhance service delivery. • Apply Human-Centered Design and service design principles across digital and non-digital touchpoints. • Contribute to Voice of the Customer (VoC) programs by analyzing feedback channels, comment streams, and behavioral data. Contribute to a research strategy and roadmap aligned with program and agency priorities. • Collaborate with stakeholders to define CX success metrics and evaluate the impact of research-driven recommendations on service quality and outcomes. • Support continuous improvement efforts by linking research insights to service performance and outcomes. • Thrive in a fast-paced contractor environment, adapting to evolving priorities and collaborating across multiple teams and disciplines. Required Qualifications: • ship is required by the federal government for this position • Must be able to obtain Public Trust clearance. • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. • 7+ years of experience in UX/CX research, market research, human factors, behavioral science, or related disciplines. • Bachelor's degree in Psychology, Sociology, Anthropology, Human Factors, HCI, Behavioral Science, UX Research, Service Design, Public Policy, or related field. Preferred Qualifications: • Figma for collaborating, workshopping, prototyping and wireframing • Qualtrics for survey deployment and analytics • Usertesting.com or similar platforms for usability testing or interviews • Microsoft Office for analysis, reporting, and cross-team collaboration • Familiarity with Tableau, Power BI, or similar tools for data visualization • Demonstrated expertise in both qualitative and quantitative research methods, including advanced survey design and mixed-methods synthesis. • Proven experience conducting service design and customer experience research (e.g., journey mapping, VoC programs, pain-point identification). • Demonstrated experience working with federal agencies. Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $119,323.00 - $202,850.00 Nationwide Remote Office (US99)

Leading and managing a team to oversee energy efficiency projects, ensuring stakeholder collaboration, and maintaining quality standards. | Requires 2+ years in energy efficiency or related fields, 1+ year in management, and a bachelor's degree, with a preference for experience in sustainability sectors. | Associate Manager, Account Management - Incentive Programs Location: California, Remote (Remote - Home Office with Local Travel) Ready to make a difference? As the Team Lead, Outreach and Engagement overseeing one or more incentive programs, you will play a pivotal role in leading a team dedicated to promoting energy efficiency and sustainability within communities. You will oversee the implementation of energy efficient solutions and ensure that our initiatives positively impact our client's service territory. Your leadership will be crucial in driving innovation, fostering community relationships, and achieving our energy savings goals. Why you will love working here: • Quality of life: Flexible workplace arrangements, work-life balance • Investment of the community: Donation matching, volunteer opportunities • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan • And many, many more (Ask your recruiter for more details!) What you will be doing: • Team Leadership: Lead, mentor, and manage a team of energy efficiency account managers, ensuring they are motivated and equipped to meet their goals. • Project Oversight: Oversee the planning, execution, and completion of energy efficiency projects, ensuring they are delivered on time and within budget. • Stakeholder Collaboration: Ensure account managers are working closely with public agencies, schools, water facilities, community-based organizations (CBOs), trade allies, and other stakeholders to drive utility program participation. • Quality Assurance: Oversee and monitor QA/QC processes to ensure high standards of work and compliance with regulations. • Reporting and Documentation: Manage the collection and organization of project reports and documentation, ensuring accuracy and completeness. • Innovation and Improvement: Identify opportunities for process improvements and innovative approaches to enhance energy efficiency and sustainability efforts. • Must have a reliable vehicle for local travel and throughout the state of California. Travel requirements are between 20% and 50% of the time (reimbursement for mileage provided) What we need you to have (minimum qualifications): • Bachelor's Degree in (Business Admin, Energy, Environmental Studies, Technology, Engineering, Energy Efficiency or related fields) (or applicants can substitute one year of related experience for one year of education) • 2+ years of experience in technology sales, engineering, and/or energy efficiency • 1+ year of experience in people management • Must have a valid driver's license and successfully pass a Motor Vehicle Records (MVR) check. What we would like you to have: • Proven experience in people management, preferably in energy efficiency or sustainability sectors. • Strong leadership and team management skills. • Excellent communication and interpersonal abilities. • Experience working with multiple stakeholders, including community organizations and trade allies. • Knowledge of QA/QC processes and permit inspections. • Ability to manage documentation and reporting efficiently. • Commitment to providing high-quality customer service. Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,187.00 - $166,919.00 California Field Office (CA66)

Support qualitative and quantitative research activities, conduct analysis and reporting, and create data visualizations and presentations for utility program insights. | Must be a student with at least 30 college credit hours, have interest in energy or behavioral science, and possess strong communication and organizational skills. | 2026 Summer Intern, Customer Insights and Behavioral Science (Remote) Come solve with us. To support the Customer Insights Team, we are seeking an Intern, Customer Insights and Behavioral Science to work and learn within our Utility Programs and Services (UPS) division. The Intern will support qualitative, quantitative, and behavioral science research under the guidance of the larger Customer Insights and Behavioral Science Team at ICF. Research findings and insights are used to inform and enhance the work done by ICF program implementation and marketing teams to provide solutions for our utility clients. In this position, you will work on a range of research projects focused on the development of new information and insights using best-in-class research practices. This is an entry-level, 10-week, full-time internship expected to begin in June and end in August. The internship can be fully remote from any U.S. location. What you will be doing: • Supporting quantitative data collection research activities, including sample design and online survey instrument development. • Supporting qualitative customer research, including in-depth interviews, triads, user testing, and customer journey mapping involving the development of interview guides, and sampling designs. • Conducting analysis and reporting, identifying key themes describing the importance or value of those findings in solving program challenges. • Using data visualization in creating infographics, customer journey maps, and other creative materials and power point presentations. • Applying strong writing and communication skills, including the ability to write concise and impactful reports. Basic Qualifications: • By start date, a minimum of 30 completed college-level credit hours is required preferably social/behavioral science research, environmental science, energy, public policy, marketing majors or related subjects. • Must be able to pass any required background check(s), which may include drug screening. Preferred Qualifications: • Interest in energy efficiency, clean energy, and/or demand response programs • Strong organizational, analytical, problem-solving, decision-making, and research reporting capabilities. • Strong verbal, interpersonal, and written communication skills • Ability to take initiative and work well independently, collaboratively, and remotely • Experience with MS Office Applications (Word, PowerPoint, Outlook, Viso, and Excel) • Coursework or extracurricular involvement related to climate communication, human research, or consumer behavior is a plus • Knowledge or experience in survey research software (Qualtrics, Alchemer) and data analysis software (SPSS, R, etc.), a plus but not required Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $34,392.00 - $58,466.00 Nationwide Remote Office (US99)