Hyundai Capital

Oversee the operational performance, reliability, and governance of the organization's integration and middleware ecosystem, ensuring high availability, security, and compliance. | Minimum 5-7 years supporting enterprise integration platforms, experience with monitoring tools, vendor management, and ITIL processes, with relevant certifications preferred. | Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Integration Platform Operations Manager is responsible for overseeing the day-to-day operational performance, reliability, and governance of the organization’s integration and middleware ecosystem. This role exists to ensure that all integration platforms, APIs, and middleware services operate efficiently, securely, and in alignment with business and technology objectives. This position provides leadership across operations, support, monitoring, change management, and continuous improvement for integration services that connect mission-critical applications and data flows. The Manager ensures high availability, standardized practices, and scalable processes that enable seamless system-to-system communication across the enterprise. What You Will Do 1. Own and govern integration platforms (TIBCO, Control-M, Informatica) including operational lifecycle management, SLA adherence, performance tuning, capacity planning, and standardization of integration frameworks and patterns. 2. Oversee API, middleware, and data integration operations, managing TIBCO BW/BWCE/Mashery environments, Informatica ETL pipelines, and Control-M job scheduling (dependencies, calendars, throughput, job failure management). 3. Lead daily operational support (L1/L2/L3) across ESB, ETL, and scheduling platforms—driving incident management, RCA, ITIL compliance (Change/Incident/Problem/Release), audit/security readiness, and planning for go-lives, deployments, and hypercare. 4. Drive monitoring, observability, and SRE practices by implementing Dynatrace/Prometheus/Grafana dashboards, automating alerting and runbooks, reducing MTTR, and improving reliability and platform health. 5. Ensure platform security and compliance, managing RBAC, OAuth/mTLS, cert/token rotation, vulnerability remediation, patching, platform hardening, and adherence to InfoSec and regulatory controls. 6. Provide release, environment, and stakeholder leadership, overseeing CI/CD workflows, configuration management, HA/DR planning, vendor coordination, cross-team collaboration, and maintaining operational documentation, reports, and governance artifacts. What You Will Bring · Minimum 5-7 years’ progressive experience supporting, operating, or administering enterprise integration platforms such as TIBCO BusinessWorks/BWCE, EMS, Mashery/API Gateway, or similar middleware. · Operational experience with Informatica PowerCenter, IICS/IDMC, or equivalent ETL platforms. · Background in ETL job tuning, workflow troubleshooting, repository management, and migration support. · Experience with monitoring tools like Dynatrace, Logstash, Kibana, Splunk, Prometheus/Grafana, or similar. · Experience in managing outsourced vendor for operations related tasks. · Automotive or financial services industries preferred. · Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field. · Master’s degree preferred. · ITIL Foundation certification preferred. · Relevant platform certifications (TIBCO, Informatica, Control-M, Cloud) are a plus. · Strong expertise with TIBCO BusinessWorks/BWCE, EMS, Mashery/API Gateway, and enterprise integration patterns. · Hands-on experience with Informatica PowerCenter and/or IICS/IDMC for ETL · Solid experience with Control-M job scheduling, workload automation, dependency modeling, and SLA optimization. · Exposure to Docker, Kubernetes, OpenShift, or containerized integration deployments. · Proven experience leading L1/L2/L3 operational and engineering teams in a 24×7 environment. · Proven skills in ITIL processes (Change, Incident, Problem, Release). · Proven track record of driving RCA, MTTR reduction, and operational excellence. · Familiarity with CI/CD tools such as Jenkins, Bitbucket, Git, Nexus, Artifactory, and automated deployment pipelines to build and maintain Tibco deployments. · Proficient with Microsoft Office Suites, including PowerPoint. · Excellent verbal and written communication, including presentation skills. · Excellent interpersonal skills to successfully collaborate with cross functional departments and managing outsourced vendor. · Strong orientation toward results coupled with reputation for integrity, creativity and good judgment · Must have the ability to challenge, when appropriate, existing practices. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

Manage and improve customer-facing digital experiences through data-driven insights, collaborating with cross-functional teams to enhance customer satisfaction and loyalty. | 5-7 years in customer-centric data analytics, experience with CX analytics tools like Glassbox, Adobe, Salesforce, Tableau, strong data management and communication skills, and a bachelor's degree. | Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: Medical, Dental and Vision plans that include no-cost and low-cost plan options Immediate 401(k) matching and vesting Vehicle purchase and lease discounts plus monthly vehicle allowances Paid Volunteer Time Off with company donation to a charity of your choice Tuition reimbursement What to Expect The Digital Customer Experience Analytics Manager supports the strategy, development, and continuous improvement of customer-facing digital solutions by managing customer experiences driven by data-informed decisions and communicating findings to stakeholders and leadership. This role is responsible for translating customer feedback, behavioral data, and KPI performance into actionable insights that improve customer satisfaction, loyalty, and overall experience. What You Will Do 1. Data Strategy Partner with digital product team to deliver a frictionless omnichannel digital experience to support the product roadmaps. Identify and recommend solutions for friction points, drop-offs, and highimpact touchpoints across the customer lifecycle. 2. Data Analytics Forecast and anticipate customer needs, loyalty, and satisfaction levels utilizing advanced analytical models. Utilize multiple sources (CSAT, contact center data, VOC, industry evaluations, such as J.D. Powers) to analyze quantitative and qualitative data. Develop scorecards, dashboards and reports to track customer experience performance. Partner with product, marketing, operations, and technology teams to recommend improvements based on findings. Optimize the use of CX measurement platforms to identify new methodologies and/or tools to enhance customer experience analytical abilities. 3. Improvement Evaluation Collaborate with digital product team and other customer-facing teams to increase self-service adoption rates and improve customer satisfaction. Participate in pilot programs to evaluate performance and postimplementation analysis initiatives to ensure customer satisfaction, loyalty, and overall experience is successfully achieved. What You Will Bring Minimum 5-7 years progressive experience in customer centric data analytics. Prior experience in CX analytics tools such as Glassbox, Adobe, Salesforce, Tableau, etc. Bachelor's degree in business, Marketing, Statistics or related field. MBA a plus. Proven data management skills (query writing, data manipulation, advanced modeling). Excellent written and verbal communication skills to summarize and present to executives. Proficient with Microsoft Office Suites, including advanced Excel and PowerPoint. Strong problem-solving and critical thinking skills. Excellent organizational skills and ability to prioritize competing initiatives. Excellent interpersonal skills to collaborate with team and stakeholders. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA"). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.