HYPR

Serve as first point of contact for customer support issues, triaging and resolving Tier 1 product support tickets and calls. | At least two years in support or call center roles with technical troubleshooting skills and clear communication, plus basic Windows/Mac OS and networking knowledge. | HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle. We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle. Your Role and Impact As a Product Support Specialist, you will be the first point of contact for HYPR customers when a support issue occurs. A strong customer centric mindset is a critical success factor for the role. You will be actively engaged with our ticketing and call center systems. You will triage and attempt to resolve customer reported issues at the first point of contact. You will help to coordinate solutions by involving appropriate support teams or internal resources and escalating when appropriate. Being an operational and process-based person, you always look for situations where customer experience could be enhanced/improved and offer recommendations to enhance/improve our customer’s experience. Key Responsibilities Actively answer calls and respond to tickets during your assigned shift Provide Tier 1 product support for HYPR customers Handle incoming calls, tickets and system alerts; monitor and triage incoming requests via ticket queues Assist users by providing product support via HYPR’s phone and ticket systems Leverage internal teams to provide next level support Identify potential larger issues in real-time Keep support management updated on trending issues Look for potential situations in which an improvement in process efficiency or customer experience is possible Requirements Must have call center experience, triage and technical troubleshooting skills Degree/Certification or equivalent practical experience Two plus years of experience working in a Support/Service/Help Desk/Call Center Role Ability to clearly communicate with customers while demonstrating a positive attitude, self-control and empathy all while leading to resolution of the customer’s issue Excellent analytical, organizational, interpersonal and teamwork skills Ability to adjust quickly to changing priorities and make quick decisions with available information. High-level triage and troubleshooting skills Outstanding customer service, prioritization, multitasking, communication, and leadership skills Ability to troubleshoot and think outside the box when needed Basic understanding of Windows and Mac operating Systems Basic understanding of networking concepts (DNS, HTTP, IP, etc) Ability to review mobile, computer, server logs and determine where the issue resides Ability to troubleshoot workstation (Windows & Mac) and mobile computing (iOS & Android) environments Knowledge of SaaS and cloud computing infrastructure Eligible to work in the US Note: H1B/Visa support is not currently available for this specific position. HYPR is an Equal Opportunity Employer. Salary: $60,000 - $75,000 (USD) Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including location, qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors.

Drive the development and scaling of enterprise SaaS products with a focus on user experience, stakeholder communication, and process management. | Requires 3+ years in product management, experience with cloud/SaaS enterprise products, and strong process orientation. | HYPR started in 2014 with a bold vision and trailblazing determination: Eliminate the Password. In the nearly 10 years since, HYPR has grown to become the gold-standard in passwordless authentication tested and proven in some of the most complex and demanding enterprise environments and successfully supporting more than 20 million global users. Building on this foundation of success, HYPR expanded its mission and is tackling a bigger broader problem - creating Trust in the identity lifecycle. The HYPR team used their expertise and experience to imagine a brand new approach to identity security that builds on the foundation of passwordless authentication with adaptive risk mitigation, automated identity verification and a simple, intuitive user experience. We call this Identity Assurance. Your Role and Impact As a Senior Product Manager, you will personally drive one of the engineering feature teams focused on scaling the solution to the next 500 customers. You will be working closely with engineering, design, sales & others in defining feature requirements, user journeys, stories, and success criteria. Our ideal Senior Product Manager has worked on technical products or large-scale platforms for enterprise clients, is strongly process oriented down to the detail of an end-to-end journey, and is well versed to communicating across stakeholders. You bring strong process and foundations while maintaining an agile flow that isn't built with gates and barriers to success. At HYPR, product managers build and focus on a wide range of end user personas, ranging from mobile app consumers, workforce access professionals, IT administrators, product managers and business leaders. Product development is a collaborative effort between Product design, engineering and customer-facing teams. Feature teams work in close cohesion along a release train model with rapid development, freedom of innovation and implementation design, and trust in one another. Requirements At least 3+ years of direct product management experience along with prior roles leading to your current success Experience at one or more startups having seen growth through various stages of size Experience developing and launching products within Cloud, SaaS, enterprise is a must BA/BS degree or higher Domain knowledge is a plus but not required (Cybersecurity, IAM) Not limited to New York Metro Area. Remote candidates in the United States may apply Building software-as-a-service solutions which enterprises trust Mission-critical products which need to work 99.999% of the time Delivering on delightful user experiences which doesn't compromise security for convenience Research and Process oriented. Player/Coach mentality. Guides and delivers on success You are as excited to UAT and play with the product as you are to talking with new customers and explaining the roadmap The Benefits of Working with HYPR Competitive Salary & Equity offer with significant upside as we scale Great Medical/Dental/Vision coverage, as well as FSA/HSA, 401k available and more Generous equipment budget and customized workstation. You will have what you need to be successful Long-Term stability within a high-growth sector within identity access automation A mission driven culture. At HYPR you will never be spinning your wheels on tasks that won’t make an impact. Everything we develop is cutting edge and vital to the success and security of our clients

Manage end-to-end HR operations including recruitment, onboarding, employee relations, compliance, and employee engagement during a parental leave coverage period. | 3-5 years HR generalist experience with knowledge of recruitment, onboarding, benefits, HR systems (preferably Greenhouse ATS and Rippling), strong organizational and communication skills, and ability to work remotely as a full-time contractor. | HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle. We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle. Your Role and Impact We are seeking an experienced HR Contractor to join HYPR on a temporary basis to cover a parental leave. This role will support day-to-day HR operations, employee relations, and key people initiatives to ensure business continuity during this period. The ideal candidate is a hands-on, resourceful HR generalist who can quickly adapt to our culture, processes, and people needs. Key Responsibilities • Serve as the primary HR point of contact for employees and managers during the coverage period • Manage the recruitment lifecycle including sourcing, scheduling interviews, gathering feedback, and generating offer letters • Manage HR operations including onboarding, offboarding, employee changes, and compliance requirements • Own the new hire onboarding process and initiatives including administration of background checks, new hire orientation, and I-9 verification • Support and track the execution of HR initiatives including performance management, compliance training, learning & development, and employee engagement • Coordinate employee events including company celebrations, team building events, lunch & learns, etc. • Be the point person for employee questions regarding payroll, benefits, company policies/procedures and HR programs • Administer personnel administration such as transfers, promotions, compensation & benefits changes, leaves, and exits • Maximize the use of HR technology to manage processes, including maintaining HR systems with accurate and comprehensive data and preparing regular reports and analysis Requirements • 3-5 years of HR experience, preferably in a generalist or HRBP role • True HR Generalist with working knowledge of all People Operations functional areas including recruitment, onboarding, benefits, HR systems, learning & development, employee engagement, and performance management • Familiarity with HR systems - Greenhouse ATS and Rippling experience strongly preferred • Ability to successfully navigate a fast-paced, nimble environment • Exceptional attention to detail and strong organizational skills • Outstanding verbal and written communication skills and ability to establish trust and credibility • Ability to prioritize, multitask and manage time efficiently Contract Details • Duration: 4-5 months (parental leave coverage) • Start Date: December 1, 2025 - December 15, 2025 • Engagement: Full-time contractor • Location: Remote • Hourly Rate: $40-$60 Note: H1B/Visa support is not currently available for this specific position. HYPR is an Equal Opportunity Employer. As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company. To learn more about this identity verification process, please contact peopleops@hypr.com. HYPR is an Equal Employment Opportunity employer and will not discriminate against an applicant or employee based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristic under federal, state or local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state and/or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on HYPR. Please inform peopleops@hypr.com if you need assistance completing HYPR's application process.