Huntington Bank

Lead and develop a sales team to meet performance and quality standards, ensuring effective communication, compliance, and customer service in a financial services environment. | Minimum 3 years of sales and management experience, high school diploma, strong communication and motivational skills, familiarity with sales and customer service, and compliance with regulatory requirements. | Description Summary: The Consumer Direct Team Sales Manager leads the daily operations of a team responsible for inbound and outbound consumer lending interactions. This role ensures effective lead management, drives sales of bank products and services, and maintains a healthy lending pipeline aligned with departmental and organizational goals. The manager is accountable for performance, productivity, and quality while fostering a high-performing, customer-focused sales environment. Duties and Responsibilities: • Deliver consistent, effective coaching and development to team members to achieve established departmental and team objectives, including consumer lending production, sales performance, quality standards, cross-sell growth, and the delivery of Simply the Best customer service. • Implement, communicate, and enforce policies, procedures, and updates related to products, services, and technologies; design and oversee sales contests, team incentives, and recognition programs to drive performance and engagement. • Assess organizational impact and select the most effective communication methods to ensure clarity, alignment, and timely dissemination of information. • Ensure team compliance with all corporate policies, risk management guidelines, and applicable regulatory requirements. • Build, strengthen, and maintain productive relationships with key business partners and internal stakeholders. • Lead talent management decisions including hiring and termination, administration of performance improvement plans, salary adjustments, and setting the overall strategic vision and direction of the team. • Support department-wide onboarding and training efforts for new hires to accelerate readiness and performance. • Manage the most complex customer relationships, accounts, and lending portfolios within the team. • Oversee team workload to ensure production volumes and quality metrics meet or exceed Huntington’s established standards. • Collaborate closely with Essential Partners to proactively support customer needs and enhance the overall client experience. • Maintain current knowledge of consumer lending products, services, technology platforms, and regulatory requirements. • Perform additional duties and responsibilities as assigned. • Foster, promote, and sustain a positive, inclusive team culture aligned with Huntington’s core values and business objectives. Basic Qualifications: • Highschool Diploma or GED required • Minimum 3 years of sales and management experience required • NOTE: This position is considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act. Registration and additional qualifications required. Preferred Qualifications: • Bachelor's degree • Inherent patience and ability to encourage and build up others • Ability to professionally interact with all levels of the organization • Familiar with Word and Excel • Demonstrated Passion for Sales and Customer Service • Desired candidates will have a strong referral/sales record • Possess excellent oral and written communication skills, a self-starter as well as strong motivational skills. #LI-Office #LI-NA1 Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Manage and develop a high-performing sales team focused on merchant/receivables solutions, build partnerships, and drive sales growth. | Minimum of 8 years successful sales management experience in financial institutions, with knowledge of payments industry and CRM tools. | Description Summary: Responsible for managing a high-performing sales team that works closely with branches and business banking partners to execute on effective sales strategies that are focused on the regional/business banking channel and driving higher primacy in the customer base. This includes delivering revenue targets according to sales plan, providing accurate, timely and consistent sales reporting, coaching, developing, and motivating the sales staff, facilitating market meetings, driving client-deal closures, ensuring successful participation in the branch/business banking ecosystem at all management levels, maintaining policies and procedures according to audit guidelines and create new COI/referral partners, while supporting an environment of diversity and inclusion for peers and employees across the bank. Duties and Responsibilities: • Build and manage a successful merchant/receivables sales team. This includes recruiting, hiring, coaching, and training/developing direct reports. • Accurately manage the customer relationship management (CRM) process for sales management (sales funnel, close rates, win/loss learnings, sales incentives) and drive merchant/receivable product primacy with regional bank lending and deposit customers. • Provide expertise in the payments (merchant/receivables) industry. Bring strong knowledge of merchant buying behavior and map sales process towards a high-win sales-experience. • Evangelize merchant/receivables product and cross-educate and train partners. • Forge partnerships with internal (specifically Regional/Business Banking teams) and external channel partners to grow sales. • Partner seamlessly with merchant product and service teams to create the best support system for our employees and clients. • Participate in regular DE&I and community activities at both the team and leadership level. • Drive high-growth client outcomes by focusing on/driving a positive client-sales experience, driving sales pipeline, and helping close deals, attending client and prospect meetings, as well as joint sales calls with direct reports. • Develop new channels for prospecting including centers of influence (COI) and referral partners. Source and onboard COI/referral partners to drive new sources of leads. • Performs other duties as assigned. Basic Qualifications: • Bachelor’s Degree • Minimum of 8 years proven successful sales management experience in financial institution, with an emphasis on the payments industry. Preferred Qualifications: • Strong understanding of SMB and Business Banking client needs and payment processing solutions. • Ability to motivate and manage a high-performing sales team, a results-driven mindset with a focus on achieving and exceeding sales targets and proven success in achieving ambitious targets. • Expertise in virtual and in-person sales. • Strong solution-oriented mindset, with strong deal-closing skills and a customer-centric approach. • Excellent communication, presentation, negotiation, interpersonal skills and relationship-building skills. • Ability to multitask and juggle complex tasks efficiently within a fast-paced environment. • Utilize technology effectively to manage your workload and employee relationships. • Approach challenges creatively and find solutions that benefit both employees and the bank. • Experience with CRM software and sales analytics tools. • Thorough knowledge of various software programs including Word and Excel, Salesforce, and the ability to quickly learn additional systems/software. • Fluency in an additional language Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Compensation Range: The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.