HungerRush

Manage a portfolio of restaurant SaaS customers to ensure satisfaction, retention, and growth through strategic engagement and cross-sell opportunities. | 2-4 years in customer success or account management, strong communication skills, experience with CRM systems, and familiarity with SaaS or restaurant technology preferred. | Who We Are HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com Job Overview HungerRush is seeking a driven Customer Success Manager to manage a portfolio of restaurant customers, driving long-term relationships and business growth. In this role, you will ensure customers are satisfied, retained, and continually expanding their use of HungerRush’s solutions. You will oversee the entire post-sale lifecycle, identifying cross-sell opportunities, promoting product adoption, and providing strategic guidance to help customers achieve their business objectives with our solutions. This role focuses on managing a high volume of SMB accounts, increasing product adoption and mitigating churn through proactive, yet scalable, customer engagement. This is a remote role What You Will Do Customer Ownership & Growth Act as the primary point of contact for assigned accounts with a scaled, high-efficiency engagement model and build trusted advisor relationships with key decision-makers Identify upselling opportunities within the current customer portfolio leveraging analytics and sales data to expand brand adoption of POS and value-added services Strategic Engagement Deliver tailored success plans using data-driven insights to define clear success criteria, and track progress toward outcomes Monitor account health through product usage metrics, engagement patterns, and customer feedback, and initiate outreach based on key triggers Collaborate with executive sponsors to maintain high-level stakeholder engagement and influence renewal outcomes across your portfolio Risk Management & Retention Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health Escalate at-risk customers and concerns through internal channels and lead cross-functional efforts to address complex issues Internal Collaboration & Advocacy Partner with Sales and Marketing to align on messaging, share customer stories, and develop segment-specific engagement strategies Work with Support and Product teams to surface and resolve recurring customer challenges Participate in ongoing product training, knowledge sharing, and best practice initiatives within the Customer Success team to continuously improve processes and team effectiveness Required Qualifications 2 – 4 years in Customer Success, Account Management, or a consultative customer-facing role Proven ability to manage a portfolio of accounts with a focus on relationship growth, retention, and satisfaction Excellent communication, presentation, and facilitation skills Comfort using data to drive recommendations and demonstrate business impact Strong organizational, project management and time management abilities Preferred Experience with CRM systems (e.g., Salesforce) SaaS or restaurant technology experience Familiarity with POS systems and value-added services (marketing, delivery, loyalty, etc.) Bachelor’s Degree or equivalent professional experience Additional Information This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position. Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above. HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

Manage end-to-end SaaS sales processes, using consultative and value-based selling to meet and exceed revenue targets. | 3-5+ years of full-cycle SaaS sales experience, strong consultative selling skills, and proficiency in CRM systems like Salesforce. | Who We Are HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com Summary HungerRush is seeking a high-performing Account Executive with proven experience driving full-cycle sales in the SMB or mid-market SaaS space. This role requires a consultative sales approach, strong ability to uncover and validate customer pain points, and expertise in Value-Based Selling to deliver measurable business impact for clients. The ideal candidate thrives in a fast-paced environment, consistently exceeds quota, and builds trusted, long-term customer relationships. This is a 100% remote role Core Responsibilities Manage the end-to-end sales cycle, from prospecting and discovery through negotiation, close, and handoff to post-sales teams. Apply a consultative, value-based selling approach to uncover true customer challenges and align solutions to business outcomes. Build and maintain a healthy pipeline through outbound prospecting and strategic account development. Consistently meet and exceed monthly and quarterly revenue targets. Maintain accurate forecasting and pipeline visibility in the CRM. Represent the company with professionalism and credibility. Qualifications Fluent in Vietnamese and English 3 to 5+ years of full-cycle SaaS sales experience (ideally in technology including websites/ecommerce, or POS-related verticals, otherwise short cycle SMB SaaS sales) Proven ability to consistently achieve or exceed quota. Strong consultative selling skills and experience with Value-Based Selling methodologies (e.g., MEDDIC, Challenger, SPIN, or equivalent). Demonstrated ability to identify, validate, and address customer pain points. Strong business acumen and ability to articulate ROI and business value to stakeholders at multiple levels. Self-starter with resilience, curiosity, and a growth mindset. Experience in Salesforce CRM or similar CRM system creating pipeline generation Resilience in handling rejection and managing sales objections Coachable, goal-oriented, accountable, and driven by a hunter mentality Additional Information This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position. Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above. HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.