Hummingbird Healthcare

Support client engagements by assessing current workflows, developing insights, and implementing operational improvements in healthcare settings. | Requires 4-5+ years of experience in healthcare operations, familiarity with patient access, and strong problem-solving skills; Epic Cadence experience is preferred. | Hi. We’re Hummingbird. We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. Summary Responsibilities Summary As a Sr. Operations Consultant, Patient Access at Hummingbird, you deliver high-quality, outcomes-oriented work across engagements by applying and evolving Hummingbird’s delivery methodologies. You may own delivery for specific processes, functions, capabilities, or engagements within your scope. You partner with stakeholders to define outcomes, develop insights, and guide execution across workstreams while ensuring alignment with delivery standards and goals. This role will support client engagements focused on improving operational performance and care delivery, including initiatives related to comprehensive scheduling and workflow optimization across healthcare teams. An Epic Cadence certification is not required, but deep familiarity with Cadence will give you a leg up. In this job, you will operate with high independence on complex, moderately ambiguous work, framing problems, making tradeoffs, and mentoring peers to improve team outcomes. You anchor the team with reliable, high-quality delivery while helping others strengthen their judgment, methods, and impact. Accountabilities and Responsibilities Methodology-Based Problem Solving Lead problem-solving efforts using Hummingbird’s methodologies where they exist; where they don’t, contribute to shaping new approaches that reflect our values and standards. Assess cross-functional factors to identify root causes and develop solution paths that balance rigor, clarity, and adaptability. Produce clear, evidence-based recommendations that align to scope, intended outcomes, and delivery standards. Ensure recommendations remain grounded in Hummingbird’s service design, adapting thoughtfully when appropriate. Guide others in problem-solving approaches that reflect Hummingbird’s mission, vision, and values. Current State Assessment and Insight Development Lead structured discovery to assess current state capabilities, workflows, and performance across teams. Document and synthesize findings into clear insights that surface constraints, gaps, and improvement opportunities. Assess maturity relative to Hummingbird standards and define realistic target states that align with delivery goals. Use both qualitative and quantitative inputs to support sound recommendations. Mentor others in structured assessment and insight development methods. Solution Execution and Change Support Translate recommendations into actionable plans that support implementation and adoption across workstreams. Lead execution of assigned engagement components, coordinating across contributors and dependencies. Monitor execution progress and adjust scope or approach to stay aligned with engagement goals. Support change management by aligning stakeholders on the what, why, and how of each change. Ensure documentation supports transparency, transitions, and traceability. Engagement Delivery and Coordination Own delivery of scoped work across one or more engagement workstreams. Coordinate tasks, dependencies, and communication across internal and client stakeholders. Ensure documentation and status tracking support aligned execution and issue resolution. Proactively surface risks and lead resolution within the scope of your responsibilities. Contribute to cross-workstream coordination and ensure alignment with engagement goals and governance. Outcome Definition and Performance Tracking Partner with stakeholders to define engagement outcomes and performance indicators. Track performance across workstreams or deliverables and identify trends or risks to success. Use data and insight to recommend course corrections and optimize execution. Communicate performance updates in ways that support action, alignment, and decision-making. Contribute to the refinement of performance tracking tools and practices. General Expectations Own complex work end to end with minimal oversight, navigating moderate ambiguity by clarifying goals, shaping the problem, and choosing appropriate approaches. Anticipate tradeoffs, risks, and dependencies, raising them early and proposing practical options. Mentor peers through feedback, context-sharing, and practical coaching on methods, problem-solving, and decision-making in ambiguous situations. Communicate clearly with partners and cross-functional teammates to keep work moving and unblock others. Leverage technology and automation to improve the efficiency, consistency, and effectiveness of day-to-day work. Provide support across core client delivery activities, which may include answering inbound calls in the contact center, supporting projects, completing administrative tasks, and assisting with other client service needs as required. Required Skills and Experience 4–5+ years of consistent independent delivery as a consultant or as an analyst across enterprise health systems with significant exposure to consultative, cross-functional work, including work in moderately ambiguous contexts. Deep experience with patient access operations, namely comprehensive scheduling and workflow optimization across cross-functional healthcare teams. Strong exposure in Epic Cadence and how it relates to access optimization. Strong problem framing and decision-making within established practices for client delivery and consultative problem-solving. Demonstrated peer mentorship or informal leadership in consulting engagements or delivery-focused teams. Ability to own processes, functions, capabilities, and engagements, with consistent application of structured methods and delivery standards. Ability to coordinate across contributors and lead through informal influence to align execution and outcomes. Demonstrated adaptability in navigating delivery complexity, tradeoffs, or shifting priorities. Experience mentoring peers or supporting capability-building across a consulting or client delivery team. Skilled communicator with both technical and non-technical stakeholders. Desired Skills and Experience Epic Cadence certification. Experience leading small projects or workstreams in consulting, service delivery, or systems contexts, including coordination across partners or functions. Evidence of improving team practices or outputs through refinements to methods, tools, or processes, especially in ambiguous or evolving situations. Experience navigating delivery risk, constraints, or scope tradeoffs effectively. Interest in deepening strategic consulting skills or exploring functional ownership, complex systems thinking, or cross-functional leadership. Comfort working in a remote or distributed environment. Experience in a start-up or rapidly growing organization. #LI-JF1 Required & Desired Skills Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship. FLSA Status: Exempt Compensation: $108,000 - $130,000, based on experience. Benefits Eligible: Yes. Travel: 25%-40% for client visits, training, and company events. Working Hours: Alignment with client work hours within the US. Work Location: This position is remote. You must work from a location within the United States with consistent internet service. People Manager: No Please Note: The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience. The Hummingbird Approach We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird: Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect. Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions. Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved. Equal Opportunity Statement Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat. We're ready to grow the nest. We're a healthcare services team obsessed with reimagining access to elevate the patient experience. Hummingbird is taking flight and we’re looking for those who are ready to create a world-class organization. Join us in building a workplace that values real change and real relationships. We’re looking for the dreamers and the doers who were born to hustle and influence the next era of better healthcare for their communities, their families, and for themselves. We believe by leading with respect, cultivating an innovation-focused growth mindset, and prioritizing the strength of a cohesive team, we have the power to reimagine the healthcare experience and create profound impact for our partners at scale. Let's take flight. Together. Recruitment Scam Alert We have recently learned of fraudulent individuals and websites misrepresenting themselves as Hummingbird Healthcare recruiters. These scams may include fake job postings, requests for personal or financial information, or interview invitations through unofficial channels. To protect yourself: Legitimate Hummingbird recruiters only contact candidates from @hummingbird.healthcare email addresses. We do not conduct interviews via text message, WhatsApp, or non-company platforms. We will never ask for payment, bank details, or personal identification numbers during the hiring process. All current openings are posted exclusively on our official careers page at Hummingbird.Healthcare. If you receive communication that seems suspicious, please do not respond and forward details to peopleoperations@hummingbird.healthcare so our team can investigate. Your safety and trust are important to us, thank you for helping us prevent recruitment fraud.