Humata Health, Inc

Humata Health, Inc

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Humata Health, Inc

Senior Manager, Implementation

Humata Health, IncAnywherefull-time
View Job
Compensation$120K - 160K a year

Lead and coach the implementation team to deliver successful customer implementations, manage executive customer relationships, and drive cross-functional alignment and continuous improvement. | Bachelor's degree, 8+ years in implementation/project management in healthcare technology or SaaS, 5+ years leadership experience, strong communication and relationship management skills, and willingness to travel. | 🔍 What we're looking for: Humata Health Inc. is seeking a dynamic and results-driven Senior Manager, Implementation to co-lead our Implementation team alongside the VP of Implementation. This role will lead the team responsible for delivering successful customer implementations from kickoff through go-live. This role combines strategic oversight with hands-on leadership to ensure a seamless customer experience and strong internal cross-functional alignment. The ideal candidate brings a can-do attitude, is a thoughtful and empowering people leader, has experience implementing healthcare technology or workflow solutions and is capable of owning executive customer relationships. 📍Location: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities People Leadership & Coaching: Coach, develop, and lead a high-performing implementation team—fostering accountability, engagement, and continuous growth. Customer Relationships & Escalation Management: Serve as a trusted partner and escalation point for key customers, ensuring issues are resolved swiftly and relationships remain strong. Foster and own executive customer relationships during the implementation process. Operational Enablement & Removing Blockers: Anticipate and remove obstacles that hinder delivery, equipping teams with the processes, tools, and support needed for success. Cross-Functional Strategy & Initiatives: Partner with leaders across Product, Engineering, and Customer Success to align implementation strategy with organizational priorities and scalability goals. Continuous Improvement & Unlocking Team Potential: Identify and drive opportunities to enhance people, process, and tools—unlocking team potential and improving implementation outcomes. 🛠 Role Requirements Bachelor’s degree in Business, Economics, Healthcare Administration or related field 8+ years of experience in implementation, project management or customer delivery within healthcare technology, SaaS or enterprise software 5+ years in a leadership role managing implementation or delivery teams Proven ability to lead teams through complex implementations while maintaining a positive, solutions-oriented mindset Experience implementing healthcare workflow, clinical, or operational technology solutions strongly preferred. Strong relationship management, communication, and problem-solving skills. Demonstrated success in leading through influence and driving cross-functional alignment. Consistent success in leading conversations with clarity and confidence at all levels, building connection and credibility with executive stakeholders and demonstrated leadership presence and polish Willingness to travel as required (up to 25%). Hiring Process & Timeline We are targeting a start date of December 2025 Interview Stages: HR Screen Hiring Manager Interview Case study & roundtable Reference checks Offer 🚀 Why Join Humata Health? Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.

Project Management
Team Leadership
Customer Relationship Management
Cross-functional Collaboration
Process Improvement
CRM Implementation
Direct Apply
Posted 1 day ago
Humata Health, Inc

Project Manager – Healthcare Implementation

Humata Health, IncAnywherefull-time
View Job
Compensation$90K - 130K a year

Lead end-to-end implementation of healthcare software products, manage project timelines and deliverables, ensure customer satisfaction, and collaborate with internal teams and clients. | Bachelor's degree, 5+ years in customer-facing project management or consulting, strong communication and analytical skills, experience with project tracking tools and healthcare operations, and willingness to travel up to 25%. | 🔍 What we're looking for: Humata Health Inc. is seeking a dynamic, solutions-oriented, and consultative Project Manager (PM) to join our team. As a PM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients by serving as a trusted advisor and strategic partner. You will guide customers through their journey with Humata Health, driving implementation efforts, adopting Humata products, retention/expansion, and overall satisfaction while promoting long-term partnerships. This role is ideal for someone who thrives in fast-paced, evolving environments and is passionate about solving complex problems in healthcare through thoughtful execution and collaboration. 📍Location: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities Customer Implementation & Project Management Lead end-to-end implementation of Humata Health’s products, from planning through go-live and post-launch support. Demonstrate ownership of the team strategy for achieving project objectives, independently identifying and executing the steps necessary to meet milestones successfully. Own the project strategy and execution plan, independently driving timelines, resolving roadblocks, and ensuring delivery excellence. Identify and drive the necessary steps to successfully achieve project objectives, independently resolving project-impacting issues in a timely manner. Employ effective strategies for identifying and managing project dependencies, proactively mitigating potential delays, and ensuring alignment with internal teams and customers. Apply a consultative approach to uncover client needs and tailor implementation strategies that ensure client alignment and success. Actively manage deliverables across planning, building, testing, and go-live to ensure successful deployments. Operational Excellence & Execution Maintain accurate and current documentation related to project issues, risks, and tasks in Smartsheet or other project tracking tools. Implement a comprehensive communication plan for each project, ensuring relevant stakeholders are informed with timely updates. Send meeting summaries and next steps within one business day after implementation meetings. Lead testing and training activities to prepare customers for go-live, ensuring smooth transitions into operational use. Obtain necessary payer, portal, and EHR credentials for automation implementation. Customer Advocacy & Continuous Improvement Lead Go-Live Check-In Calls in partnership with Customer Success Managers. Work with CSM and Support teams to ensure reporting accuracy and successful post-launch monitoring. Ensure customer workflows align with product functionality and escalate change management needs to the Customer Success Manager when necessary. Partner with Sales, Product, and SMEs to drive innovative, customer-aligned solutions that improve outcomes and drive retention. 🛠 Role Requirements Bachelor’s degree in Business, Healthcare Administration, or a related field. 5+ years in a customer-facing project management, consulting, account management, or customer success role — consulting background strongly preferred. Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams. Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences. Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs) Experience with PowerBI for reporting, Google Workspace, Smartsheets, Slack Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization. Willingness to travel as required (up to 25%). ⭐Preferred Experience & Skills: Experience with healthcare software and familiarity with HIPAA compliance and PHI handling. Innovative problem-solver who brings curiosity, creativity, and structure to ambiguous challenges. Skilled in conflict resolution and adept at navigating complex challenges. Collaborative team player with a consultative approach to client engagement and solution development 🚀 Why Join Humata Health? Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.

Project Management
Stakeholder Engagement
CRM Implementation
Healthcare Operations
Smartsheet
PowerBI
Customer Success
Consultative Approach
Communication
Presentation Skills
Direct Apply
Posted 2 days ago
Humata Health, Inc

Customer Success Manager

Humata Health, IncAnywherefull-time
View Job
Compensation$90K - 130K a year

Manage customer relationships to drive adoption, retention, and satisfaction while collaborating with internal teams and providing data-driven insights. | 5+ years in customer success or consulting, healthcare or technology experience, healthcare operations familiarity, strong communication, and proficiency in PowerBI and analytics. | 🔍 What we're looking for: Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships. 📍Location: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities Independently manage customer relationship, set project direction, develop key deliverables, escalate risks, and influence stakeholders Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations. Establish a trusted advisor relationship through acting as a consultant as well as a solution engineer Develop and execute success plans tailored to customers' strategic goals and operational workflows. Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs Track and analyze key metrics related to Humata’s performance and to inform proactive strategies. Provide insights on industry best practices and leverage analytics to demonstrate value and ROI. Build and deliver tailored reports and presentations with stakeholders of all levels - mainly related to front-end revenue cycle operations 🛠 Role Requirements Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field. 5+ years of experience in a customer success, or consulting role, preferably in healthcare or technology Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization is required Experience working in small teams where both strategic thinking and tactical execution are required daily Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences. Proficient in PowerBI and data analytics Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs). ⭐Preferred Experience & Skills: Demonstrate ability to work effectively in small team environments and early-stage companies Proactive problem-solver who thrives in a fast-paced environment Skilled in conflict resolution and adept at navigating complex challenges Experienced in denials management with advanced ability to analyze data, trend denial activity over time, and generate insights related to our Humata solution Willingness to travel as required (up to 30%). Hiring Process & Timeline We are targeting a start date of October or November 2025 Interview Stages: Initial phone screen with HR Hiring manager interview Stakeholder interview Case study & roundtable Reference checks Offer 🚀 Why Join Humata Health? Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.

Customer Success Management
Account Management
Stakeholder Relationship Building
Salesforce CRM
Data Analytics
PowerBI
Healthcare Operations Knowledge
Presentation and Communication Skills
Project Management
Direct Apply
Posted about 2 months ago
Humata Health, Inc

Prior Authorization Workflow Analyst

Humata Health, IncAnywherefull-time
View Job
Compensation$Not specified

The Prior Authorization Workflow Analyst is responsible for managing operational workstream deliverables for customer implementations and ensuring seamless alignment with Humata’s automation platform. They will validate existing automations, document requirements for new ones, and adapt workflows during stabilization and maintenance phases post go-live. | Candidates should have a bachelor's degree in a related field and at least 3 years of hands-on prior authorization experience. Familiarity with healthcare operations, Epic systems, and strong analytical skills are essential for this role. | 🔍 What we're looking for: The Prior Authorization Workflow Analyst plays a critical role in Humata Health’s customer’s implementation process and post go-live stabilization/maintenance efforts. This role sits at the intersection of hospital operations, Epic workflows, and payer portal automation. The PA Workflow Analyst partners with hospital PA staff to review prior authorization workflows, referral volumes, and payer mappings, ensuring seamless alignment with Humata’s automation platform. They will validate existing automations, document requirements for new ones, and ensure workflows are fully mapped, tested, and optimized for Humata’s touchless prior authorization solution. 📍Location: Remote, US or Hybrid - Orlando, Florida, US ✅ Responsibilities Own the operational workstream deliverables for customer implementations including discovery, data collection and analysis of Prior Authorization workflows. Proactively manage all operational workstream tasks of the implementation project plan Be a collaborative and communicative member of the implementation project team, ensuring implementation project manager has visibility into operational progress and risks Conduct operational workflow and portal shadowing sessions with customers, asking thoughtful and specific questions to understand their current processes. Identify risks related to the successful implementation of Humata’s PA technology. Capture and document operational workflows in Humata’s design workbook to inform solution build and develop prior authorization workflows. Review customer payer/plan mix and formulate automation workflow recommendations Adapt future-state workflows and payer/portal additions for customers during stabilization and maintenance phases post go-live Create payer portal credentials to support Humata’s automations Own payer portal validation during testing and go-live project phases; collaborate with the customer’s operations/technical teams to review automation results Document and escalate validation issues to be reviewed/resolved by Humata’s Engineering team 🛠 Role Requirements Bachelor’s degree in Business, Healthcare Administration, or a related field. 3+ years hands’ on Prior Authorization experience Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization. Systems knowledge/expertise with Epic (referrals, work queues, coverage), payer portals, and revenue cycle operations Hands-on data analysis experience, ability to analyze referral volumes service line/payer. This role requires a strong analytical mindset and ability to synthesize large data volumes and make informed decisions based on data analysis Organized, able to document processes (both current state and future-state automations) succinctly Comfort with ambiguity, shifting priorities and building new processes in an evolving start-up environment Collaborative team player with a consultative approach to client engagement and solution development Utilize PowerBI for reporting, Google Workspace, Slack Willingness to travel as required (up to 25%) for customer onsite discovery sessions and all-company meetings ⭐Preferred Experience & Skills: Prior Authorization Expertise: Understand the end-to-end Prior Authorization process (including pre and post-auth touchpoints). Hands-on experience working with payer portals. Strong Epic user knowledge (Cadence, Referrals, Coverage/Work Queues), comfortable pulling/analyzing data (Excel/SQL helpful). Operational & process mindset: Can map workflows end-to-end and identify bottlenecks. Experience with healthcare software and familiarity with HIPAA compliance and PHI handling. Innovative problem-solver who brings curiosity, creativity, and structure to ambiguous challenges. Adept at navigating complex challenges and can think critically to solution and remove barriers 🚀 Why Join Humata Health? Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.

Prior Authorization
Healthcare Operations
Revenue Cycle Workflow Optimization
Epic Systems Knowledge
Data Analysis
Documentation
Collaboration
Problem-Solving
PowerBI
Google Workspace
Slack
HIPAA Compliance
Workflow Mapping
Client Engagement
Automation
Analytical Mindset
Direct Apply
Posted 2 months ago
Humata Health, Inc

Project Manager (Payer Implementations)

Humata Health, IncAnywherefull-time
View Job
Compensation$90K - 130K a year

Lead end-to-end implementation of healthcare software products, manage project timelines and deliverables, ensure customer satisfaction and retention, and collaborate cross-functionally to drive operational excellence. | Bachelor’s degree, 5+ years in customer-facing project management or consulting, strong communication skills, experience with contracting and monitoring, familiarity with healthcare operations and prior authorization preferred, and willingness to travel up to 25%. | 🔍 What we're looking for: Humata Health Inc. is seeking a dynamic, solutions-oriented, and consultative Project Manager (PM) to join our team. As a PM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients by serving as a trusted advisor and strategic partner. You will guide customers through their journey with Humata Health, driving implementation efforts, timelines, adopting Humata products, retention/expansion, and overall satisfaction while promoting long-term partnerships. This role is ideal for someone who thrives in fast-paced, evolving environments, brings deep understanding of prior authorization processes and technical workflows for providers and payers, and is passionate about solving complex problems in healthcare through thoughtful execution and collaboration. 📍Location: Remote, US or Hybrid - Orlando, Florida, US ✅ Responsibilities Customer Implementation & Project Management Lead end-to-end implementation of Humata Health’s products, from planning through go-live and post-launch support. Demonstrate ownership of the team strategy for achieving project objectives, independently identifying and executing the steps necessary to meet milestones successfully. Own the project strategy and execution plan, independently driving timelines, resolving roadblocks, and ensuring delivery excellence. Identify and drive the necessary steps to successfully achieve project objectives, independently resolving project-impacting issues in a timely manner. Employ effective strategies for identifying and managing project dependencies, proactively mitigating potential delays, and ensuring alignment with internal teams and customers. Proactively manage contract adherence, ensuring timely delivery of all obligations and milestones. Apply a consultative approach to uncover client needs and tailor implementation strategies that ensure client alignment and success. Actively manage deliverables across planning, timelines, building, testing, and go-live to ensure successful deployments. Operational Excellence & Execution Lead end to end implementation steps, testing, and training activities to prepare customers for go-live, ensuring smooth transitions into operational use. Maintain accurate and current documentation related to project issues, risks, and tasks in Smartsheet or other project tracking tools. Implement a comprehensive communication plan for each project, ensuring relevant stakeholders are informed with timely updates. Send meeting summaries and next steps within one business day after implementation meetings. Obtain necessary payer, portal, and EHR credentials for automation implementation. Customer Advocacy & Continuous Improvement Lead Go-Live Check-In Calls in partnership with Customer Success Managers. Work with CSM and Support teams to ensure reporting accuracy and successful post-launch monitoring. Ensure customer workflows align with product functionality and escalate change management needs to the Customer Success Manager when necessary. Partner with Sales, Product, and SMEs to drive innovative, customer-aligned solutions that improve outcomes and drive retention. 🛠 Role Requirements Bachelor’s degree in Business, Healthcare Administration, or a related field. 5+ years in a customer-facing project management, consulting, account management, or customer success role — consulting background strongly preferred. Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams. Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences. Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs) Experience and skills in contracting and monitoring Experience with PowerBI for reporting desired, Google Workspace, Smartsheets, Slack Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization desired. Willingness to travel as required (up to 25%). ⭐Preferred Experience & Skills: Experience with healthcare software and familiarity with HIPAA compliance and PHI handling. Experience and knowledge of the prior authorization process and technical workflows for providers and payers. Innovative problem-solver who brings curiosity, creativity, and structure to ambiguous challenges. Skilled in conflict resolution and adept at navigating complex challenges. Collaborative team player with a consultative approach to client engagement and solution development 🚀 Why Join Humata Health? Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.

Project Management
Customer Relationship Management
Consultative Client Engagement
Contracting and Monitoring
Communication and Presentation
Analytical Mindset
Google Workspace
Smartsheets
Slack
Direct Apply
Posted 3 months ago
Humata Health, Inc

Project Manager – Healthcare Implementation

Humata Health, IncAnywherefull-time
View Job
Compensation$90K - 130K a year

Lead end-to-end implementation of healthcare software projects, manage timelines and deliverables, coordinate cross-functional teams, and ensure customer satisfaction and retention. | Bachelor’s degree, 5+ years in customer-facing project management or consulting, strong communication skills, healthcare operations familiarity, and experience with project tracking tools. | 🔍 What we're looking for: Humata Health Inc. is seeking a dynamic, solutions-oriented, and consultative Project Manager (PM) to join our team. As a PM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients by serving as a trusted advisor and strategic partner. You will guide customers through their journey with Humata Health, driving implementation efforts, adopting Humata products, retention/expansion, and overall satisfaction while promoting long-term partnerships. This role is ideal for someone who thrives in fast-paced, evolving environments and is passionate about solving complex problems in healthcare through thoughtful execution and collaboration. 📍Location: Hybrid - Orlando, Florida, US ✅ Responsibilities Customer Implementation & Project Management Lead end-to-end implementation of Humata Health’s products, from planning through go-live and post-launch support. Demonstrate ownership of the team strategy for achieving project objectives, independently identifying and executing the steps necessary to meet milestones successfully. Own the project strategy and execution plan, independently driving timelines, resolving roadblocks, and ensuring delivery excellence. Identify and drive the necessary steps to successfully achieve project objectives, independently resolving project-impacting issues in a timely manner. Employ effective strategies for identifying and managing project dependencies, proactively mitigating potential delays, and ensuring alignment with internal teams and customers. Apply a consultative approach to uncover client needs and tailor implementation strategies that ensure client alignment and success. Actively manage deliverables across planning, building, testing, and go-live to ensure successful deployments. Operational Excellence & Execution Maintain accurate and current documentation related to project issues, risks, and tasks in Smartsheet or other project tracking tools. Implement a comprehensive communication plan for each project, ensuring relevant stakeholders are informed with timely updates. Send meeting summaries and next steps within one business day after implementation meetings. Lead testing and training activities to prepare customers for go-live, ensuring smooth transitions into operational use. Obtain necessary payer, portal, and EHR credentials for automation implementation. Customer Advocacy & Continuous Improvement Lead Go-Live Check-In Calls in partnership with Customer Success Managers. Work with CSM and Support teams to ensure reporting accuracy and successful post-launch monitoring. Ensure customer workflows align with product functionality and escalate change management needs to the Customer Success Manager when necessary. Partner with Sales, Product, and SMEs to drive innovative, customer-aligned solutions that improve outcomes and drive retention. 🛠 Role Requirements Bachelor’s degree in Business, Healthcare Administration, or a related field. 5+ years in a customer-facing project management, consulting, account management, or customer success role — consulting background strongly preferred. Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams. Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences. Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs) Experience with PowerBI for reporting, Google Workspace, Smartsheets, Slack Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization. Willingness to travel as required (up to 25%). ⭐Preferred Experience & Skills: Experience with healthcare software and familiarity with HIPAA compliance and PHI handling. Innovative problem-solver who brings curiosity, creativity, and structure to ambiguous challenges. Skilled in conflict resolution and adept at navigating complex challenges. Collaborative team player with a consultative approach to client engagement and solution development 🚀 Why Join Humata Health? Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.

Project Management
Customer Implementation
Stakeholder Engagement
Consultative Approach
Healthcare Operations
PowerBI
Smartsheets
Communication & Presentation
Conflict Resolution
Direct Apply
Posted 3 months ago

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