Humana, Inc.

Advance event correlation, observability, and incident detection to proactively identify and mitigate service disruptions. | 3-5+ years incident/event/problem management experience with Splunk, Dynatrace, ServiceNow, strong analytical and communication skills. | The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection capabilities to proactively identify and mitigate service disruptions before user impact. This role specializes in leveraging platforms such as Splunk, Dynatrace, and ServiceNow to aggregate, correlate, and operationalize data across multiple systems to drive timely escalation and resolution of critical incidents. This position plays a key role in evolving from reactive incident response to data-driven, predictive operations, utilizing CMDB-driven context, criticality tiering, and advanced analytics to prioritize and escalate issues with significant business impact. Key Responsibilities Event Correlation & Observability Engineering • Design, configure, and continuously improve event correlation rules and alerting strategies across platforms such as Splunk ITSI and Dynatrace • Integrate data from multiple monitoring, application, and infrastructure sources to create meaningful, actionable events • Normalize and enrich event data using standardized fields and metadata to improve correlation accuracy and reduce noise • Drive reduction of false positives and duplicate alerts through correlation, aggregation, and suppression strategies Dashboarding & Data Visualization • Develop and maintain operational and executive dashboards in Splunk and other reporting tools • Translate technical telemetry into clear, business-aligned insights, highlighting service health, degradation, and emerging risks • Partner with command center, TOC, and incident teams to ensure dashboards support real-time decision making and escalation Incident Detection & Escalation • Leverage correlated event data and observability insights to trigger proactive incident identification prior to user-reported impact • Apply criticality tiering and CMDB data to assess business impact and drive proper prioritization and escalation paths ServiceNow Integration & ITSM Enablement • Partner with ServiceNow stakeholders to improve workflows, reporting, and automation capabilities CMDB & Data-Driven Decisioning • Leverage CMDB relationships and service mapping where available to enrich event data with application, infrastructure, and business context • Utilize service ownership, business criticality, and operational hours data to inform prioritization decisions • Partner with CMDB and service mapping teams to improve data quality and completeness Trend Analysis & Continuous Improvement • Analyze patterns across incidents, alerts, and events to identify systemic issues and opportunities for improvement • Partner with Problem Management to eliminate recurring issues through structural fixes • Drive improvements in monitoring coverage, alert quality, and detection speed • Contribute to a shift toward predictive, AIOps-driven operations Use your skills to make an impact Required Qualifications • • 3-5+ years of experience in Incident, Event, or Problem Management • Hands-on experience with Splunk (preferably ITSI) and Dynatrace or similar observability platforms • Experience building dashboards, reports, and analytics to support operational decision-making • Experience with ServiceNow ITSM, including incident lifecycle management and reporting • Strong analytical skills with the ability to correlate data across multiple systems and platforms • Experience working with event correlation, alerting strategies, or AIOps concepts • Ability to assess business impact using priority models, criticality tiers, and service context • Strong communication skills with the ability to translate technical findings into actionable insights Preferred Qualifications • • Experience with CMDB, service mapping, or application dependency mapping • Exposure to enterprise monitoring ecosystems (e.g., APM, synthetic monitoring, infrastructure monitoring) • Experience supporting command center, TOC, or major incident management environments • Knowledge of ITIL frameworks and service management best practices • Experience with automation or scripting (Python, PowerShell, or similar) • Bachelor's Degree in Business, Computer Science, or a related field or equal experience • ITIL v5 certification • Previous experience in the health care industry Additional Information: Limited Geography Remote - This is a remote position but located within a specific geography. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $89,000 - $121,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Lead operational enablement and strategic support for IT portfolio management and quality engineering initiatives. | 8+ years in IT portfolio or program management with strong operational, financial, and communication skills. | Associate Director, IT Portfolio Management - Quality Engineering Humana is seeking an Associate Director, IT Portfolio Management to lead the new Quality Engineering Program Management team. In this role, you will provide operational enablement and strategic support for the Enterprise Software Quality Engineering Center of Excellence, helping connect technology priorities, portfolio demand, financial planning, and enterprise quality initiatives. This position is ideal for someone who enjoys bringing structure to complex work, partnering across teams, and helping an organization deliver high-value technology outcomes with greater transparency and efficiency. The Associate Director, IT Portfolio Management - Quality Engineering will provide operational enablement and strategic support for Humana's Enterprise Software Quality Engineering Center of Excellence. This role will help drive organizational effectiveness across portfolio operations, financial and vendor management, resource planning, executive reporting, associate engagement, and enterprise quality transformation initiatives. This leader will partner closely with Quality Engineering leadership, Enterprise Technology, Finance, Procurement, Human Resources, Enterprise Portfolio Management, and cross-functional technology partners to strengthen operating rhythms, improve transparency, and enable consistent execution of Quality Engineering priorities. Key responsibilities include: - Lead operational enablement, intake, portfolio governance, planning routines, and leadership forums for Enterprise Software Quality Engineering. - Partner with Finance, Procurement, Vendor Management, and QE leaders to manage budgeting, forecasting, vendor oversight, resource planning, and capacity management. - Develop executive dashboards, scorecards, business reviews, decision documents, and operating reports that provide visibility into organizational health, financials, demand, capacity, goals, and transformation progress. - Translate operational data into insights, risks, trends, and recommendations that support senior leadership decision-making. - Manage leadership follow-ups, action registers, communications, All Hands planning, associate engagement, and cross-functional coordination. - Support enterprise quality transformation and QE Innovation Lab operations through intake coordination, prioritization, milestone tracking, risk escalation, executive reporting, and stakeholder alignment. - Build operational playbooks, templates, calendars, and governance routines that improve consistency, transparency, accountability, and execution. Use your skills to make an impact Required Qualifications - 8 or more years of experience in IT portfolio management, technology operations, program management, business operations, strategic planning, financial management, or a related field. - Experience supporting technology organizations, software engineering teams, quality engineering teams, enterprise platforms, or technology transformation initiatives. - Demonstrated experience with operational planning, executive reporting, financial tracking, resource planning, vendor coordination, and organizational communications. - Strong understanding of portfolio management, intake coordination, demand management, governance routines, and operational performance reporting. - Experience developing executive-level presentations, dashboards, scorecards, operating reviews, and decision-support materials. - Demonstrated ability to manage complex work across multiple stakeholders, priorities, workstreams, and deadlines. - Strong analytical, organizational, communication, and problem-solving skills. Preferred Qualifications - Experience in a regulated industry and within engineering, quality, platform, architecture, or transformation organizations. - Familiarity with Agile, Lean Portfolio Management, DevOps, CI/CD, dashboards, portfolio tools, vendor governance, and capacity planning. - Experience supporting communications, engagement, innovation, or transformation initiatives. - Strong operational, technical, and business process knowledge. - MBA, PMP, Six Sigma, or similar credentials preferred. - Experience leading large, complex, cross-functional programs. Work Location and Schedule - Work type: Full-time employee - Schedule: 40 hours per week - Primary location: Remote New York with occasional presence in office. - Additional remote locations: Massachusetts and New Jersey with occasional presence required in office. Work-At-Home Requirements To ensure Home or Hybrid Home/Office associates', the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested - Satellite, cellular and microwave connection can be used only if approved by leadership - Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $142,300 - $195,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Lead design and implementation of cloud-based contact center solutions using Google Cloud and SaaS platforms. | 10+ years experience in cloud and SaaS solutions with strong leadership in contact center technologies and cloud migrations. | The Senior Cloud Solutions Engineer supports the development and execution of Humana's cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands on engineering leadership role in advancing large scale transformation initiatives, including the Nuance Migration Project. This position represents a strategic shift from primarily operational and process oversight to deep technical execution and technical leadership, embedding stronger cloud, SaaS, and contact center engineering expertise within the team while maintaining awareness of delivery and operational considerations. The role addresses moderately complex to complex technical challenges and exercises significant autonomy in determining technical approaches and solutions. The Senior Cloud Solutions Engineer is a key member of Humana's technology organization, responsible for implementing and advancing the enterprise cloud strategy for the Customer Experience Center Platform ecosystem, including Genesys Cloud and the new Platform Google CX Agent Studio. This role provides hands-on technical leadership across architecture, design, integration, and optimization of cloud-based contact center solutions. The engineer collaborates closely with product owners, solution architects, business analysts, delivery teams, IT leadership, operations leaders, and vendor partners to ensure Humana fully realizes the value of its CCaaS investments in a secure, compliant, and scalable manner. The role begins to influence platform and innovation strategy, makes decisions on moderately complex to complex technical issues with limited guidance, and exercises considerable latitude in defining objectives and approaches. Success in this role requires a strong balance of engineering execution, vendor partnership, and transformation leadership. Primary Responsibilities Primary Responsibilities - Serve as the technical lead for Contact Center solutions, with hands-on ownership of Google CX Agent Studio, Google Cloud Platform (GCP), and integrated CCaaS technologies (e.g., Genesys Cloud). - Design, implement, and optimize cloud-based contact center and conversational AI solutions leveraging GCP services, including integrations with Google CX Agent Studio, speech technologies, analytics, and AI/ML capabilities. - Provide technical leadership and mentorship to developers and engineers, ensuring adherence to enterprise architecture standards, security, reliability, and scalability best practices. - Partner with business analysts, solution architects, and product owners to translate business requirements into end-to-end technical designs and implementations across cloud and SaaS platforms. - Lead development and configuration efforts for omnichannel capabilities, including voice, chat, routing, authentication, analytics, and automation, across Google-based and vendor platforms. - Drive platform modernization initiatives and migrations (e.g., Nuance migration) with a focus on cloud-native and GCP-optimized architectures. - Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations on Google CX Agent Studio, GCP, and related SaaS platforms. - Identify optimization opportunities across performance, latency, cost, and operability; provide actionable recommendations and drive implementation. - Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex technical issues, influence product roadmaps, and ensure successful adoption of new capabilities. - Participate in Agile ceremonies (sprint planning, demos, retrospectives) while ensuring high-quality engineering execution and delivery outc Use your skills to make an impact Required Qualifications - Bachelor's degree in Computer Science, Information Technology, or related field - 10+ years of technical experience delivering complex, large-scale cloud, SaaS, or platform-based solutions - Strong analytical, organizational, and problem-solving skills - Passion for contributing to an organization focused on continuously improving consumer and member experiences Preferred Qualifications - Technical leadership experience delivering large-scale cloud and SaaS platforms, with a strong focus on Customer Experience / Contact Center technologies (e.g., Genesys Cloud, NICE inContact, Five9, Salesforce). - Proven experience leading or contributing to major enterprise modernization and transformation programs, including cloud migrations and platform exits. - Hands-on experience delivering omnichannel customer engagement capabilities, including voice, chat, routing, authentication, analytics, workforce management, AI/ML, automation, and conversational interfaces. - Experience integrating contact center platforms with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Microsoft Dynamics). - Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms. - Strong architecture experience across Business, Application, Data, and Technology domains. - Excellent communication and influencing skills, with the ability to translate complex technical concepts into business-relevant outcomes. - Proven ability to mentor teams, drive adoption of new technologies, and enforce engineering best practices. - Experience working in Agile delivery models (e.g., SAFe), with familiarity in Waterfall methodologies. - Experience collaborating closely with vendors to influence product capabilities and roadmaps. - Healthcare industry experience preferred. Google Cloud Platform (GCP) & Conversational AI - Preferred Skills - Hands-on experience with Google Cloud Platform (GCP) services supporting customer experience and conversational AI solutions. - Experience designing and implementing solutions using Google CX Agent Studio and/or Dialogflow CX, including intent modeling, conversation design, orchestration, and integrations. - Familiarity with Vertex AI for ML model integration, tuning, and inference in customer experience use cases. - Experience leveraging BigQuery for analytics, reporting, and insights related to contact center and customer interactions. - Experience deploying and operating services using Cloud Run, Compute Engine, or Kubernetes-based architectures. - Strong understanding of GCP IAM, security, networking, monitoring, and cost optimization best practices. - Experience integrating GCP services with CCaaS platforms (e.g., Genesys Cloud) and enterprise systems. - Exposure to GCP-based speech, text, and AI services (e.g., speech recognition, NLP, analytics) is a strong plus. Additional Information Work-At-Home Requirements - WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. - A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. - Satellite and Wireless Internet service is NOT allowed for this role. - A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Lead and manage initiatives to improve HEDIS performance through cross-functional collaboration, data analysis, and program implementation. | Bachelor's degree, 5+ years of program/project management experience, strong data trend analysis skills, effective communication, and proficiency in Microsoft Office and business intelligence tools. | Become a part of our caring community and help us put health first Health Quality and Stars (HQS) is an organization that is responsible for improving health outcomes and advancing the care experience of our members and provider partners through quality solutions. HQS is committed to caring for our customers and delivering high plan quality as rated by the Centers for Medicare and Medicaid Services (CMS). The CMS Stars quality rating system evaluates Medicare Advantage and Prescription Drug Plans using approximately 40 measures covering preventive care screenings, health condition management, health outcomes, patient experience, and plan operations. Location: remote or if in Louisville area then hybrid The HEDIS Condition Management team is seeking a passionate and organized teammate to accelerate measure improvement efforts to improve HEDIS performance. The Senior Professional strategically identifies, develops, and implements programs that influence members or market leadership towards improved quality metrics. The Senior Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Due to the cross-functional nature of the work, this individual will work closely with multiple internal and external business partners to help ensure that progress is being made toward our goals. A broad range of skills including strategic thinking, data interpretation, and program management will be imperative. • Work closely with the condition management team, Stars Operations organization and other business partners to understand goals and how initiatives support long-term strategy • Lead initiatives through ideation, working with internal and external partners, monitoring performance, and identifying opportunities for improvement • Partner with multiple analytics and IT teams to support the development and/or improvement of data and reporting tools, and derive actionable insights from tools • Influence teams across the enterprise to deliver and prioritize work impacting our goals, providing education and ensuring performance oversight • Make decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction • Exercise considerable latitude in determining objectives and approaches to assignments Use your skills to make an impact Required Qualifications • Bachelor's Degree • 5 years of experience previous innovation, program delivery and/ or project management experience • Proven skills in analyzing data trends and identifying performance improvement opportunities • Ability to present program delivery milestones and performance • Strong attention to detail and focus on customer experience • Demonstrated ability to articulate ideas effectively in both written and oral forms • Comprehensive knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint, as well as ability to navigate business intelligence tools to review data insights Preferred Qualifications • Master's Degree • HEDIS experience/knowledge • Medicare Stars experience Additional Information As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 10-02-2025 About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead and manage high-impact strategy projects, conduct market and financial analysis, engage with senior leadership, and develop actionable recommendations for enterprise growth. | Bachelor’s degree, 4-5+ years of combined consulting and strategy experience, strong problem-solving and communication skills, ability to manage projects and mentor staff, preferably with healthcare experience. | Become a part of our caring community and help us put health first The Strategy Advancement Advisor provides data-based strategic direction to identify and address business issues and opportunities. Provides business intelligence and strategic planning support for business segments or the company at large. The Strategy Advancement Advisor works on problems of diverse scope and complexity ranging from moderate to substantial. Humana, A Fortune 50 Healthcare Company Humana is a publicly traded, Fortune 50 health benefits company with a long history of successful innovation and reinvention. It has transformed itself from the largest US nursing home company in the '60s, to the largest US hospital corporation in the '80s, to a leading health benefits company beginning in the '90s. Today, Humana is a leader in consumer-focused health solutions and is one of the largest health benefits organizations in the country. Role Overview: Growth Strategy Advisor The Growth Strategy team plays a key role in supporting growth across Humana's businesses. The team has a strong dotted-line partnership with the Medicare and Medicaid organization, Humana's largest, which comprises over 80% of the company's total revenue and the majority of its earnings. Team members partner with the senior leaders of the business unit, and more broadly with leaders throughout the enterprise, as they deliver strategy projects addressing some of the businesses' most important opportunities and challenges. These high-profile strategy projects place the team at the forefront of helping to define the future of the organization. Humana is seeking an experienced team member with meaningful strategy consulting or healthcare strategy experience to join this team. As a Growth Strategy Advisor, you will directly contribute to high-impact strategy projects, engage with executive leadership, and develop actionable recommendations that shape Humana's long-term direction. This is a high-impact, high-visibility role where your insights will help inform Board-level discussions and enterprise-wide strategic priorities. The team's portfolio of work has a particular emphasis on sustainable Medicare Advantage growth. As an Advisor, you will deconstruct issues and challenges, perform targeted research and analysis, and craft sound, logical solutions and recommendations. You will also shape implementation considerations, and work with business owners as appropriate to transition analysis into execution. While doing so, you will have the opportunity to collaborate with fellow team members, subject matter experts, members of Humana's Executive Management Team, and corporate, functional, and business unit leaders. Recent projects include assessing the performance of strategic initiatives and business areas, refreshing the Medicare Advantage growth strategy, and identifying improvement opportunities for a key business function. Key responsibilities include: • Managing analysis and/or work streams within high-profile, high-impact strategy projects • Leading interviews and working sessions with leaders within Enterprise Growth and across the broader organization • Conducting industry, market, competitor, and financial analysis and identifying insights for Humana • Creating high quality analysis and deliverables that clearly frame objectives, issues, and challenges, and articulate insightful findings and recommendations • Working collaboratively with fellow team members and leaders across the company Use your skills to make an impact Required Qualifications • Bachelor's Degree with outstanding academic credentials • 2+ years of full-time work experience with a leading management consulting firm and/or strategy consulting related experience outside of a consulting firm, coupled with 2-3+ years of additional full-time work experience in a role requiring core strategy consulting skills/capabilities • Strong problem-solving skills and demonstrated ability to perform complex quantitative and qualitative analyses • Excellent verbal and written communication abilities • Ability to quickly build and maintain trust with business leaders • Experience managing significant workstreams or independent projects • Demonstrated ability to mentor and develop junior staff • Strong commitment to personal and professional growth Preferred Qualifications • MBA, MPH, PhD, or graduate degree in a management field • Managed care and/or healthcare services work experience • Experience leading strategy projects from concept to execution Additional Information This is a remote role, but majority of work must be conducted on Eastern time. Occasional travel to Humana's offices for training or meetings may be required. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $138,200 - $190,100 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead and design content strategies and workstreams across multiple stakeholders to ensure consistent, accurate, and user-centered communications for healthcare members. | Requires 6+ years of human-centered design/content strategy experience, 2+ years of horizontal leadership, expertise in content workstreams, design process stages, facilitation, and advanced communication skills. | Become a part of our caring community and help us put health firstHumana’s Customer Experience (CX) team within the Retail Insurance business was formed to deliver an easy, personalized healthcare experience for all our health plan members. This team operates with a mandate to break down traditional silos and design solutions based on how our members seek and receive care. By teaming differently, pioneering agile methodologies, and relentlessly focusing on the human experience, the Customer Experience team seeks to deliver on this promise for all our members.We are looking for a Content Strategy Lead who is human-centered, detail-oriented, and influential. You will work surrounded by peers with diverse skillsets to design end-to-end member experiences. You will lead the development of content strategies shared among multiple stakeholder groups and create and implement guidance that ensures distributed publishing teams communicate accurately, consistently, and strategically about products and services across member touchpoints.Key Role FunctionsDesign and lead content workstreams within large and complex projectsDefine and evolve content strategies that align multiple stakeholders in support of member objectives and business goalsInventory and assess product and service content for accuracy, clarity, completeness, and consistency across member journeysLead creation and socialization of tools, standards, and guidelines that support content creators, reviewers, and publishersDefine governance needs and create governance plans in coordination with business partnersEnsure content success metrics are defined, measured, and tracked to inform improvement opportunities and successesForm trusted relationships that lead to influence and partnerships across departments.Co-design and apply user research to inform content development and optimizationUse your skills to make an impactRequired QualificationsBachelor’s Degree6+ years of human-centered design and content strategy experience2+ years of horizontal leadership experience (collaborating across various departments to drive cross-functional initiatives)Demonstrated experience designing and leading content workstreams within large and complex projectsDemonstrated experience working quickly and efficiently across various stages of the design process (e.g., research, synthesis, prototyping, testing)Expert facilitation skills with the ability to design and deliver multiple types of design activities with consumers and business stakeholdersAdvanced communication and storytelling abilitiesThis is a remote role anywhere in the US that will require you to accommodate Eastern Standard Business HoursAdditional InformationTo ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-27-2025About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website. #J-18808-Ljbffr