Human Resources

Develops and maintains client relationships, conducts sales presentations, and responds to RFPs to maximize hotel group sales. | Requires hotel-related group sales experience, strong negotiation skills, and proficiency in MS Office; hospitality experience preferred. | Who We Are: Feel valued and cared for at DoubleTree by Hilton Hotel Irvine Spectrum, set in Irvine Spectrum Business Park, in the heart of Southern California’s technological coast. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay. Are you ready to take your career to the next level? Apply Today! : Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment. Job Description: What You Will Accomplish Actively solicits new business opportunities through prospecting new customers (including groups, travel managers, and consumers). Uses network channels to open doors to new customers. Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel. Researches information on market and trends and the clients supporting those markets locally. Actively participates in industry related organizations. Attends trade shows, community events and industry meetings to develop business. Participates in Sales blitzes. Makes onsite and field presentations to prospective clients. Participates in pre-convention meetings, training and other sales-related meetings as required. Develops long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service. Analyzes requirements of business opportunities. Researches and maintains knowledge of market trends, competition and customers. Responds to RFP’s. Outlines available hotel space and facilities. Quotes prices. Meets with clients and hotel department managers to plan function details, space requirements, food service and decor. Prepares correspondence to customers, internal booking reports and client data. Maintains detailed information about clients/prospective clients and enters data into property's computer systems. Attends Business Review Meetings. Researches new companies. Travels to meet clients. Attends training. Makes presentations. Conducts familiarization trips. Participate in local community to develop business. Responds to guest inquiries and coordinates special arrangements and requests. Resolves guest complaints within scope of authority, otherwise refers the matter to upper management. Notifies supervisor and/or Security of all unusual events or circumstances. What You Will Bring Achieves or exceeds sales goals by providing complete account penetration for assigned territory by focusing on group business. Establishes new client relationships and maintains existing relationships to maximize revenue. Great If you have High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor’s degree in Hospitality desired. Two or more years of hotel-related group sales experience. Experience selling to various assigned markets desired (i.e. Education, Association, Government, SMERF). Possess solid knowledge of hotel service standards, guest relations and etiquette. Ability and experience in successfully selling and working in a high volume, time sensitive environment. Ability to learn, follow and maintain effective sale processes designed to attain maximum revenue while ensuring adherence to established operating criteria. Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales. Requires ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions. Must be able to create and effectively provide sales presentations and materials to potential customers. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation. Requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel. Proficiency with DELPHI preferred. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. Position requires working from property location. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Oversee national sales operations, lead merchandising and distribution, and support sales pipeline management. | Experience in high-volume hotel sales office management, proficiency with CRM systems like Delphi and Salesforce, and strong organizational and communication skills. | Job Title: National Sales Operations Manager Reporting to: Cheryl Ferguson and Collin Pursley Department/Group: National Sales Salary Range: $70,304 FSLA Non-Exempt / Exempt Date Approved: : Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Job Description What You Will Accomplish The National Sales Operations Manager provides strategic leadership and operational oversight for the National Sales Operations collective. This role is accountable for directing national sales operational strategy, exercising independent judgment on revenue-impacting processes, and supervising a team of Sales Operations Associates who support the National Sales Organization (NSO) team. The position serves as the operational authority for lead merchandising, CRM governance, pipeline management, and cross-functional coordination. By establishing standards, overseeing execution, and managing resources, this role enables NSOs to focus on strategic selling, client relationships, and contract execution while ensuring scalable, compliant, and efficient sales operations. Key Responsibilities: Team Leadership & Management Directly supervises three (3) Sales Operations Associates, each aligned to support two (2) National Sales Officers (NSOs). Establishes operational priorities, workflows, service-level expectations, and coverage models for the National Sales Operations team. Allocates and rebalances Associate workloads based on lead volume, opportunity complexity, NSO capacity, and business priorities. Provides coaching, performance feedback, and development guidance to Sales Operations Associates. Serves as the escalation point for complex operational, routing, or client-facing issues requiring management judgment. Lead Merchandising & Distribution Oversight Oversees national lead merchandising strategy to ensure inbound opportunities are distributed efficiently, equitably, and strategically across the NSO team. Exercises independent judgment in evaluating lead complexity, revenue potential, account alignment, urgency, and NSO capacity when determining lead routing. Establishes and enforces lead distribution standards that align Sales Operations Associate support with the 2:1 NSO coverage model. Monitors lead flow, response time, and conversion trends to proactively adjust merchandising logic and Associate-to-NSO alignment. Serves as final decision authority for lead assignment exceptions and high-impact opportunities. Strategic & Operational Authority Owns and refines national sales operational processes that directly impact revenue execution and pipeline health. Partners with National Sales Leadership to optimize NSO productivity through intentional operational design. Identifies operational risks, inefficiencies, and scalability constraints and implements corrective actions. Ensures CRM accuracy, pipeline hygiene, and adherence to defined sales processes across the NSO collective. Sales Director Enablement & Client Introduction Facilitate professional email introductions connecting clients with the assigned National Sales Director once initial pricing parameters are established. Remain copied on correspondence to maintain continuity, visibility, and operational support. Proposal Development & Execution Support Generate sales proposals based on direction provided by the Sales Director following: A qualifying discovery call, or Limited client engagement requiring proposal development with partial information. Deliver proposal drafts to the Sales Director for review, refinement, and direct client delivery. Pipeline Oversight & Follow-Up Conduct weekly reviews of National Sales Directors’ pipelines to identify programs requiring follow-up. Execute structured follow-up for opportunities with outstanding proposals that are not yet designated as high-priority. Support consistent pipeline movement and reduce opportunity stagnation. Lead Escalation & Disposition Support escalation of qualified opportunities to “hot lead” status, at which point the Sales Director assumes primary responsibility through contract execution. When programs do not move forward, formally close or decline opportunities in Delphi with appropriate documentation and rationale. What You Will Bring Strong understanding of group sales processes and sales funnel management High proficiency with CRM systems, particularly Delphi Strong organizational skills and attention to detail Ability to exercise sound judgment in prioritization and lead routing Excellent written communication and cross-functional coordination skills Ability to manage multiple opportunities simultaneously in a fast-paced environment Working Relationships National Sales Directors Revenue Management Clients and External Partners Sales Operations and Support Teams Great If you have 2-3 Years Experience in High Volume Hotel Sales Office Management Strong working knowledge of Salesforce, Delphi, Cvent Analytical and Reporting Skills Special Skills & Abilities/Mental and Physical Demands: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. I hereby acknowledge that I have read and understand the content of this job description. I understand the Company at its discretion may revise the job description from time to time in the future. I understand and agree that nothing in this job description should be construed as a contract of employment, and that employment with this Company is at-will meaning that the terms of employment may be changed with or without notice, with or without cause, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work. Team Member Name: Date: Team Member Signature: People & Culture Representative: Date: People & Culture Signature: