HUB International

Lead and manage the Security Incident Response team to detect, contain, and remediate cyber threats while improving processes. | Bachelor's degree and over 10 years in programming and security operations with hands-on SIEM, EDR, SOAR, cloud, and incident response frameworks. | Job Description ABOUT US At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, persnal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions Job Description In this role, you will manage the Security Incident Response team; for detecting and identifying cyber threats, as well as containment and remediation of these threats. This role owns the full incident response lifecycle—detection, triage, containment, eradication, recovery, and post-incident review—and is responsible for building a scalable Incident Response function that pairs reactive response capability with proactive detection engineering and threat hunting. The Manager ensures investigations are conducted with sound forensic methodology, including log and audit-trail analysis across cloud and on-premises platforms, accurate scoping of impacted systems and accounts. Objectives of this Role Manages and is responsible for the successful completion of all tasks in assigned projects. Lead and manage a Security Incident Response Team focused on responding to security threats and maintaining HUB’s critical threat detection and response suite of security applications. Available 24/7 for any critical incidents that may arise that require immediate resolution, providing leadership and direction to a multi-disciplinary IT team. Work with IT teams to ensure managed environments and procedures comply with defined corporate security policies. Mentor and develop team members to help foster individuals’ professional growth. Engage with teams to practice continuous improvement in processes and tooling. Supervises assigned operations team members and performs personnel actions including hiring, individual goal tracking, training, performance evaluation. Maintains current knowledge of relevant technology, bringing forth ideas for modernization and improvement. Identify potential technical issues and assist in engineering possible solutions Engage with management regularly with reports on project status, activities, and achievements Lead “Technical Archeology” efforts (Platform and System Decomposition), in respect to gaps identified during incident response activities. Lead the creation of security incident response processes and playbooks that are scalable, consistent, repeatable, and supportable. Direct forensic investigations of security incidents, including analysis of cloud audit logs (e.g., Microsoft 365 Unified Audit Log), endpoint and network telemetry, and identity activity, to identify indicators of compromise, establish attack timelines, and determine scope of impact. Design and maintain a tiered escalation framework and on-call rotation so that incidents are routed to the appropriate analyst and management level based on severity and business impact. Drive maturity of the Incident Response and Detection Engineering functions against a KPI-based roadmap, tracking metrics such as mean time to detect (MTTD), mean time to respond (MTTR), alert triage volume, and case closure rates. Balance the team's dual-track structure of reactive Incident Response and proactive Detection Engineering/threat hunting, ensuring each track has clear ownership, workflows, and staffing. Conduct post-incident reviews and root-cause analysis to capture lessons learned, close process gaps, and feed findings back into playbooks and detection content. Daily and Monthly Responsibilities Communicate with stakeholders to assist in the identification of business, technical, and operational requirements. Analysis, of root-cause analysis for service interruption, to establish preventive measures, mitigations, or needed changes. Evaluate security applications, infrastructure and associated costs at regular intervals Be responsible for analysis and recommendation of configuration changes, process improvements or visibility enhancements to the support and scaling of HUB’s security response. Triage and prioritize incoming security alerts and incidents daily, assigning severity and escalating to the appropriate analyst or on-call tier. Perform or oversee forensic log review for active investigations (e.g., Microsoft 365 Unified Audit Log, EDR, network/firewall logs), documenting findings and preserving evidence in line with chain-of-custody practices. Report monthly on incident response KPIs, including mean time to detect (MTTD), mean time to respond (MTTR), incident volume, and case closure rates, to leadership. Facilitate tabletop exercises and periodic playbook/runbook reviews to validate incident response readiness and identify process gaps. Skills and Qualifications Bachelor’s degree in technology or applicable experience. 10+ Years of experience with programming/scripting languages (Powershell, python, shell scripting) Extensive experience with: TCP/IP, DNS, CDN, HTTP, WAF, OAuth, SAML 3+ years of experience with cloud infrastructure as a service (AWS, Azure, GCP) 5+ years of experience with Microsoft Active Directory/Entra and O365 services and technology 5+ years of experience with security platforms, automation tooling Hands-on experience with SIEM, EDR, and SOAR platforms for detection, alerting, and investigation. Experience conducting digital forensics and incident response (DFIR), including log analysis, timeline reconstruction, and evidence handling with chain-of-custody rigor. Working knowledge of incident response frameworks (e.g., NIST 800-61, SANS) and experience developing incident response playbooks and runbooks. Experience building or maturing an incident response team, including defining KPIs/metrics and driving a maturity roadmap. Collaboration, prioritization, and adaptability skills Desire to continuously develop your skills and knowledge JOIN OUR TEAM Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. The expected salary range for this position is $ 130,000 to $150,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions. Department Information Technology Required Experience: 5-7 years of relevant experience Required Travel: Negligible Required Education: Bachelor's degree (4-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Lead a team managing security support ticket queue operations, establish standards, monitor metrics, and guide on complex security issues. | Bachelor's degree with 5+ years IT/security support experience including 3+ years supervisory, hands-on with security tools, scripting, and cloud infrastructure. | ABOUT US At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions Job Description The Security Support Manager leads a team of security support analysts responsible for managing the day-to-day operations of the security support team. This role is accountable for team performance, ticket queue health, and the quality of support delivered to internal stakeholders across the organization. The ideal candidate combines strong people management skills with hands-on knowledge of enterprise security technologies, enabling them to guide analysts through standard and complex issues while maintaining a high standard of service delivery. Objectives of this Role Lead and manage a team of Security Support Analysts focused on end-user support for Security tools. Own and oversee the security tools support ticket queue end-to-end. Manages and be responsible for the successful completion of all tasks in assigned projects. Ensure tickets are triaged, assigned, prioritized, and resolved within SLA targets. Monitor queue health metrics (volume, aging, backlog, resolution time) and take corrective action as needed. Establish clear operating standards, escalation paths, service expectations, documentation practices, and quality controls across the security support team. Establish and enforce operational standards for client-facing security support, including documentation quality, ticket hygiene, escalation timelines, client communication expectations, post-incident review requirements, and service delivery consistency. Produce reporting on ticket trends, team performance, and recurring issue patterns. Contribute to security requirements, standards, procedures, and reference architectures to comply with policies and technical standards. Provide hands-on guidance during complex issues while also developing the team’s ability to operate independently and consistently. Daily and Monthly Responsibilities Hire, onboard, develop, and retain a team of security support analysts. Partner with service delivery team to provide training and documentation to service desk agents supporting team services. Conduct regular 1:1s, performance reviews, and career development conversations. Set team goals, define KPIs, and hold analysts accountable to service standards. Define roles, responsibilities, career paths, technical expectations, and performance standards for the security support team. Foster a collaborative, growth-oriented team culture with a focus on continuous improvement. Identify gaps in support workflows and implement process improvements to reduce ticket volume and resolution time. Partner with stakeholders across IT, Security, and the business to align support delivery with organization needs. Available 24/7 for any critical security incident response that may arise which requires immediate resolution. Skills and Qualifications Bachelor’s degree in technology, security, or applicable experience. 5+ Years of experience within IT or security support, with at least 3 years in a supervisory role. 3+ years of experience defining, refining, and driving efficiency in operational processes. Demonstrated experience managing a ticket queue or help desk function within a security or IT environment. Hands-on familiarity with common enterprise security tools (e.g., SIEM, Zscaler, email security, etc.). Experience with PowerShell, python, and shell scripting. Strong understanding of enterprise infrastructure and security dependencies across cloud and on-premises environments, including Microsoft Azure, traditional data center infrastructure, networking, firewalls, DNS, Active Directory, Microsoft Entra ID, Intune, endpoint management, and related technologies that support secure client operations. Understanding of ITSM practices; experience with platforms such as ServiceNow and Jira. Knowledge of industry security standards, guidelines, and regulatory/compliance requirements related to information security such as ISO 27001, NIST 800-53, SOC2, PCI DSS, SOX, NYDFS, etc. Excellent written and verbal communication skills, including the ability to communicate technical topics to non-technical stakeholders. Willingness to travel up to 10% of working time. JOIN OUR TEAM Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. The expected salary range for this position is $ 140,000 to $165,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions. Department Information Technology Required Experience: 5-7 years of relevant experience Required Travel: Negligible Required Education: Bachelor's degree (4-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

Analyze and support M&A integration business operations and technology processes. | Requires 8-10 years insurance industry experience with M&A transition expertise and strong business acumen. | About Us At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions Job Overview Reporting to the Senior Manager, M&A Business Operations, the Business Analyst plays a critical role in HUB's acquisition integration success. This position works collaboratively with M&A integration stakeholders to evaluate acquisition business operations and technology processes post-acquisition. The role requires deep property & casualty insurance expertise to effectively interview principals and operations professionals of newly acquired agencies, gathering comprehensive information about their current business operations, workflows, and applications to develop detailed gap analyses comparing acquisition current state with future state under HUB. This is an opportunity to work on high-impact M&A projects with visibility to senior leadership, contributing directly to HUB's continued growth and success in the marketplace. Key Responsibilities Due Diligence & Discovery • Interview principals, operations managers, and subject matter experts of acquired agencies to understand day-to-day operations, workflows, organizational structure, and technology utilization • Conduct discovery sessions and walkthroughs to map current state business processes and identify integration friction points • Identify all key business processes, technology components, legacy systems, applications, and technical platforms used to enable operations Requirements Gathering & Gap Analysis • Analyze current state operations and future state requirements to identify gaps, risks, issues, and integration needs • Document business and functional requirements in formal deliverables including Business Requirements Documents, PRD(s), business operations analyses, gap analyses, architecture maps, and business cases • Evaluate utility of legacy systems and how they will change or interact with HUB's systems Integration Program Support • Manage multiple concurrent acquisition projects and participate in team and stakeholder meetings • Develop system and functional verification tests; coordinate user acceptance testing • Present findings and recommendations to executives, project teams, vendors, and new acquisition partners • Support development of M&A program management framework, including policies, standards, processes, and tools, and identify opportunities Qualifications Required: • 8-10 years property & casualty insurance line of business expertise with multi-line insurance agency experience required (employee benefits a plus); Bachelor's Degree (4-year degree) or equivalent work experience • Experience with M&A transition and technology transformation projects, including technology infrastructure implementations, application data conversions, and software lifecycle • Consultative mindset with change management experience and ability to guide acquisition teams through M&A integration • Strong business acumen with ability to understand business models quickly, coupled with critical thinking, problem-solving, organizational skills, and attention to detail • Demonstrated ability to build trusted relationships, collaborate across all organizational layers including virtual teams, and present complex analysis to executive stakeholders • Proficient with MS Excel (Advanced), Visio, Word, PowerPoint, SharePoint, Atera reporting, InsureTech applications such as Applied Epic, Vertafore Products (BenefitPoint) and rating tools JOIN OUR TEAM Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $ 95,000 to $115,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Department M&A Required Experience: 5-7 years of relevant experience Required Travel: Negligible Required Education: Bachelor's degree (4-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Provide comprehensive HR administrative support throughout the employee lifecycle including onboarding, data management, and employee inquiries. | Requires 1-2 years HR administrative experience, bachelor's degree preferred, strong organizational and communication skills, and proficiency with HR systems. | Job Description The HR Coordinator is a key member of the HR Support Services team, responsible for delivering high-quality, timely, and customer-focused support throughout the employee lifecycle. Reporting to the Lead, HR Support Services, this role handles a broad range of both complex and basic administrative tasks and service requests, including onboarding, employee changes, offboarding, records management, and Tier 1 and Tier 2 HR inquiries and escalations. This role is ideal for a detail-oriented, service-minded professional looking to grow within a collaborative and fast-paced HR environment supporting 20,000+ employees across North America. Key Responsibilities Employee Lifecycle Administration • Process both complex and basic employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, and employee status updates. • Coordinate pre-boarding and onboarding logistics, such as background checks, new hire documentation, and systems access – including M&A. • Support offboarding processes including exit interviews, logistics and system terminations. HR Systems & Data Management • Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP SuccessFactors) system. • Perform regular audits of employee records to ensure data accuracy and compliance. • Generate reports or queries to support HR operations and compliance efforts. • Prepare HR dashboard and metrics for leadership report out Employee Support & Service Delivery • Respond to employee and manager inquiries via phone, email, or case management system (e.g., ServiceNow) related to HR policies, procedures, and systems. • Act as escalation for complex cases within HR Support Services, when needed. • Maintain confidentiality and handle sensitive information with discretion. • Serve as backup for team leader during absences, ensuring continuity of operations and team support. • Interface directly with HR Business Partners and HR Leaders, providing timely and accurate information on processes, services, and policies, including service delivery. Manager & HRBP Support • Support conflict resolution and disciplinary processes, including documentation and performance improvement plan support. • Contribute to HR initiatives such as performance management, C&B programs, and employee engagement. Process Improvement & Documentation • Assist in maintaining and updating HR SOPs, templates, and knowledge base articles. • Recommend improvements to enhance efficiency and employee experience. • Participate in HR projects and initiatives as assigned. • Onboard, train, and mentor (level 1 or junior) coordinators, providing regular feedback and professional development guidance. Qualifications Education & Experience: • Bachelor’s degree in Human Resources, Business Administration, or equivalent experience in related field preferred. • 3-5+ years of experience in an HR administrative or coordinator role, preferably in a high-volume or shared services environment. • Experience in insurance, financial services, or other highly regulated industries is an asset. Skills & Competencies: • Service-oriented mindset with a focus on employee experience • Strong organizational skills, decision making ability, attention to detail, and comfort with ambiguity. • Excellent communication and interpersonal skills; customer service mindset. • Comfortable working in a decentralized, multi-jurisdictional environment (U.S. and Canada). • Proficiency with HR systems (e.g., Workday, SAP, Oracle) and Microsoft Office Suite. • Ability to handle confidential information with professionalism and discretion. • Bilingual in English and French (if supporting Canadian employees) is a plus. Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $65,000- $70,000 (non-exempt) and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Department Human Resources Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: Bachelor's degree (4-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.