Hub Group

Answering customer inquiries, data entry, maintaining logs, and performing shipment audits. | Basic customer service skills, data entry ability, dependability, and communication skills. | The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication. Schedule: Tuesday-Saturday, 9:00 AM - 5:30 PM CST Pay: $12.50 per hour What we provide: Paid holidays Benefits such as Medical/Dental/Vision 401K plan with employer contributions Opportunity for advancement and career development Culture that embraces a work-life balance The successful candidate will: Answer incoming customer calls and provide detailed information Notify customers daily of freight availability Data entry (domestic and international bills) Maintain a driver sign in log Maintain a cash log file Maintain files in order and as outlined in the operations procedures and policy manual Perform daily audits on all outbound shipments Arrive inbound manifest and close out outbound manifest in the AS400 Consistently monitor e-mail requests and provide detailed information in a timely fashion Regular and dependable attendance Prepare in-bond documentation (Smaller stations only) Acceptance of “containers” and proper documentation (Smaller stations only) Office cleanliness: vacuum and trash empty (Smaller stations only) Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only) Other duties as assigned BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind: Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.

Manage customer relationships, lead business reviews, identify growth opportunities, and coordinate cross-functional teams to improve service and performance. | At least 5 years in supply chain, logistics, or warehousing account management, with experience managing large strategic accounts, and strong understanding of warehouse operations and KPIs. | We are seeking a highly driven, customer-obsessed Strategic Account Manager to serve as the primary commercial and operational lead for one of our largest warehousing clients. This individual will own the overall customer relationship, drive strategic alignment, lead Quarterly Business Reviews (QBRs), identify growth opportunities, and ensure service excellence across a multi-site distribution network. This role operates as the “quarterback” between the customer and our internal operations, engineering, and leadership teams - proactively solving problems, improving performance, and expanding the partnership. The ideal candidate blends consultative selling, operational acumen, and executive-level relationship management. You should be equally comfortable walking a warehouse floor or presenting a multi-million-dollar growth plan in the boardroom. Location: Remote (U.S.) with 20% travel to customer and site locations. Essential Job Functions Customer Ownership & Relationship Management Serve as the single point of accountability for the customer relationship across all sites Build trusted partnerships with customer leadership (Director to C-Suite) Act as the voice of the customer internally and the voice of our company externally Lead executive communications and strategic alignment sessions Business Reviews & Performance Leadership Lead monthly/quarterly business reviews (QBRs) with clear KPIs, insights, and action plans Translate operational data into executive-level narratives and recommendations Monitor SLAs, OTIF, cost performance, and continuous improvement initiatives Drive root-cause resolution on service issues and ensure follow-through Commercial Growth & Strategy Identify and develop upsell, cross-sell, and value-creation opportunities Partner with Sales/Engineering to scope solutions, pricing, and proposals Build business cases and ROI models for process improvements and expansions Support contract renewals and negotiations Cross-Functional Leadership Coordinate closely with site leaders, operations, engineering, and finance Align internal teams to deliver customer commitments and improvement plans Proactively manage risks, capacity planning, and peak readiness Lead special projects and network optimization initiatives Continuous Improvement Champion Lean/CI initiatives to reduce cost and improve service Implement best practices across sites Bring new ideas and innovation to the customer proactively Minimum Qualifications 5+ years experience in 3PL, contract logistics, warehousing, or supply chain account management Demonstrated success managing large or complex strategic accounts ($5M+ preferred) Strong understanding of warehouse operations, KPIs, and cost drivers Experience leading executive-level business reviews and customer presentations Proven ability to influence cross-functional teams without direct authority Strong commercial acumen and consultative selling skills Excellent analytical, financial, and problem-solving skills Proficiency in Excel, PowerPoint, and data analysis tools Willingness to travel approximately 20% Physical & Work Environment Demands Combination of remote office work and warehouse site visits Ability to travel by air/car approximately 20% of the time Ability to walk warehouse floors for extended periods during site visits Occasional lifting up to 25 lbs (laptop, materials) Exposure to warehouse environments including temperature variation, equipment noise, and active material handling equipment Must follow all site safety requirements including PPE when on the floor Salary: $90,000 - $130,000/year base salary + Bonus Eligibility This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Benefits We offer a comprehensive benefits plan including: Medical Dental Vision Flexible Spending Account (FSA) Employee Assistance Program (EAP) Life & AD&D Insurance Disability Paid Time Off Paid Holidays

Manage customer relationships, lead business reviews, identify growth opportunities, and coordinate cross-functional teams to improve warehouse operations. | Minimum 5 years in logistics or supply chain management, experience with large strategic accounts, and strong analytical and presentation skills. | We are seeking a highly driven, customer-obsessed Strategic Account Manager to serve as the primary commercial and operational lead for one of our largest warehousing clients. This individual will own the overall customer relationship, drive strategic alignment, lead Quarterly Business Reviews (QBRs), identify growth opportunities, and ensure service excellence across a multi-site distribution network. This role operates as the quarterback between the customer and our internal operations, engineering, and leadership teams - proactively solving problems, improving performance, and expanding the partnership. The ideal candidate blends consultative selling, operational acumen, and executive-level relationship management. You should be equally comfortable walking a warehouse floor or presenting a multi-million-dollar growth plan in the boardroom. Location: Remote (U.S.) with 20% travel to customer and site locations. Essential Job Functions Customer Ownership & Relationship Management • Serve as the single point of accountability for the customer relationship across all sites • Build trusted partnerships with customer leadership (Director to C-Suite) • Act as the voice of the customer internally and the voice of our company externally • Lead executive communications and strategic alignment sessions Business Reviews & Performance Leadership • Lead monthly/quarterly business reviews (QBRs) with clear KPIs, insights, and action plans • Translate operational data into executive-level narratives and recommendations • Monitor SLAs, OTIF, cost performance, and continuous improvement initiatives • Drive root-cause resolution on service issues and ensure follow-through Commercial Growth & Strategy • Identify and develop upsell, cross-sell, and value-creation opportunities • Partner with Sales/Engineering to scope solutions, pricing, and proposals • Build business cases and ROI models for process improvements and expansions • Support contract renewals and negotiations Cross-Functional Leadership • Coordinate closely with site leaders, operations, engineering, and finance • Align internal teams to deliver customer commitments and improvement plans • Proactively manage risks, capacity planning, and peak readiness • Lead special projects and network optimization initiatives Continuous Improvement • Champion Lean/CI initiatives to reduce cost and improve service • Implement best practices across sites • Bring new ideas and innovation to the customer proactively Minimum Qualifications • 5+ years experience in 3PL, contract logistics, warehousing, or supply chain account management • Demonstrated success managing large or complex strategic accounts ($5M+ preferred) • Strong understanding of warehouse operations, KPIs, and cost drivers • Experience leading executive-level business reviews and customer presentations • Proven ability to influence cross-functional teams without direct authority • Strong commercial acumen and consultative selling skills • Excellent analytical, financial, and problem-solving skills • Proficiency in Excel, PowerPoint, and data analysis tools • Willingness to travel approximately 20% Physical & Work Environment Demands • Combination of remote office work and warehouse site visits • Ability to travel by air/car approximately 20% of the time • Ability to walk warehouse floors for extended periods during site visits • Occasional lifting up to 25 lbs (laptop, materials) • Exposure to warehouse environments including temperature variation, equipment noise, and active material handling equipment • Must follow all site safety requirements including PPE when on the floor Salary: $90,000 - $130,000/year base salary + Bonus Eligibility This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Benefits We offer a comprehensive benefits plan including: • Medical • Dental • Vision • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Life & AD&D Insurance • Disability • Paid Time Off • Paid Holidays

Supervise daily inventory operations, lead quality audits, resolve inventory discrepancies, manage inventory control staff, and collaborate with operations leadership. | Requires a high school diploma or higher, 3+ years in inventory control or supply chain, 1+ year supervisory experience, proficiency with inventory systems and Excel, strong leadership and analytical skills. | Schedule: Monday-Friday 7:00am-3:30pm (leadership is expected anywhere between 30-45 mins before the start of their shift and after their shift. Schedule may change downrange based upon the needs of the business) • Essential Job Function • * Supervise daily inventory operations including cycle counts, inventory audits, and reconciliations. • Develop and lead quality audit processes to measure internal performance in Inbound, Outbound, and Inventory. • Investigate and resolve inventory discrepancies and implement corrective actions. • Develop and enforce inventory control procedures and best practices. • Conduct physical inventories as required by our clientele. • Train, mentor, and manage inventory control staff to ensure high performance and accountability. • Collaborate with Operations Leadership to drive improved performance • Generate and analyze inventory reports to identify trends and areas for improvement. • Ensure compliance with company policies and regulatory requirements. • Minimum Qualifications • High school diploma or equivalent required; associate or bachelor • 's degree in supply chain, business, or a related field preferred. • 3+ years of experience in inventory control, warehouse operations, or supply chain management. • 1+ years of supervisory or team leadership experience. • Proficiency in inventory management systems (e.g., WMS, ERP) and Microsoft Excel. • Strong analytical, organizational, and problem-solving skills. • Excellent communication and leadership abilities. • Ability to work in a fast-paced environment and adapt to changing priorities. Physical & Work Environment Demands The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee will be required to manually lift and stack products that ranges from 5 pounds to 75 pounds. Must be capable of sitting, standing, bending, climbing, lifting, or walking for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The work element will be hot in the summer and cold in the winter - this position is not in a controlled environment. Must be able to work additional hours and up to seven days a week, as needed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Salary: $59,300 - $69,150/year base salary This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Benefits We offer a comprehensive benefits plan including: • Medical • Dental • Vision • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Life & AD&D Insurance • Disability • Paid Time Off • Paid Holidays Same Posting Description for Internal and External Candidates Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com . Work Location: In person