Hub Group

Managing customer relationships, providing technical solutions, and growing sales in industrial automation sectors. | Extensive experience in industrial automation, sales, and customer management, with a senior-level background. | Job Description The Account Management Specialist acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer. Once the on-boarding of these customers has occurred, the Account Management Specialist will monitor and report order acceptance, order maintenance and accessorial management by the use of various Hub Group transportation management systems. The Account Management Specialist reports to the Manager, Account Management. Essential Job Functions: • Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions • Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges • Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems • Offer alternative transportation solutions as necessary by analyzing internal and external account metrics • Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP) • Communicate with shipper and consignee contacts regarding exception notification and problem resolution • Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools • Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner • Duties, responsibilities and activities may be assigned or changed from time to time Minimum Qualifications: • Bachelor's degree in business, logistics, supply chain, or management preferred • Experience in the transportation industry preferred • Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred • Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word • Highly effective communication, both verbal and written • Attention to detail, organizational skills, and customer focused • Ability to work weekend rotation when scheduled

Supervise daily inventory operations, lead quality audits, resolve inventory discrepancies, manage inventory control staff, and collaborate with operations leadership. | Requires a high school diploma or higher, 3+ years in inventory control or supply chain, 1+ year supervisory experience, proficiency with inventory systems and Excel, strong leadership and analytical skills. | Schedule: Monday-Friday 7:00am-3:30pm (leadership is expected anywhere between 30-45 mins before the start of their shift and after their shift. Schedule may change downrange based upon the needs of the business) • Essential Job Function • * Supervise daily inventory operations including cycle counts, inventory audits, and reconciliations. • Develop and lead quality audit processes to measure internal performance in Inbound, Outbound, and Inventory. • Investigate and resolve inventory discrepancies and implement corrective actions. • Develop and enforce inventory control procedures and best practices. • Conduct physical inventories as required by our clientele. • Train, mentor, and manage inventory control staff to ensure high performance and accountability. • Collaborate with Operations Leadership to drive improved performance • Generate and analyze inventory reports to identify trends and areas for improvement. • Ensure compliance with company policies and regulatory requirements. • Minimum Qualifications • High school diploma or equivalent required; associate or bachelor • 's degree in supply chain, business, or a related field preferred. • 3+ years of experience in inventory control, warehouse operations, or supply chain management. • 1+ years of supervisory or team leadership experience. • Proficiency in inventory management systems (e.g., WMS, ERP) and Microsoft Excel. • Strong analytical, organizational, and problem-solving skills. • Excellent communication and leadership abilities. • Ability to work in a fast-paced environment and adapt to changing priorities. Physical & Work Environment Demands The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee will be required to manually lift and stack products that ranges from 5 pounds to 75 pounds. Must be capable of sitting, standing, bending, climbing, lifting, or walking for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The work element will be hot in the summer and cold in the winter - this position is not in a controlled environment. Must be able to work additional hours and up to seven days a week, as needed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Salary: $59,300 - $69,150/year base salary This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Benefits We offer a comprehensive benefits plan including: • Medical • Dental • Vision • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Life & AD&D Insurance • Disability • Paid Time Off • Paid Holidays Same Posting Description for Internal and External Candidates Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com . Work Location: In person