HTC Global Services

Manage and support Epic WSS infrastructure, ensuring secure, reliable access to Epic applications and APIs, perform upgrades, monitor performance, and collaborate with cross-functional teams. | 3+ years of Epic infrastructure administration, Epic WSS certification required, strong technical skills in server/web app management, security compliance, and healthcare interoperability standards. | Job Description HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Position Overview We are seeking an Epic Web and Services Server (WSS) Administrator to manage and support the web and service infrastructure that underpins Epic applications, APIs, and integration services. This role ensures secure, reliable, and high-performing access for mobile apps, patient portals (MyChart), provider applications, and third-party integrations using Epic Interconnect and Web BLOB services. The ideal candidate will have strong Epic technical administration experience, a background in server/web application administration, and Epic WSS certification (or ability to obtain within 6 months). Key Responsibilities Qualifications Preferred Qualifications Why Join Us Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. • System Administration & Maintenance • Install, configure, and maintain Epic Web and Services Servers (WSS) across environments (production, test, and development). • Manage Epic Interconnect services to support APIs, FHIR, and HL7 interfaces. • Support MyChart, Haiku, Canto, Rover, and other Epic web/mobile application access. • Maintain SSL/TLS certificates, load balancers, DNS, and security settings for Epic web services. • Performance Monitoring & Optimization • Monitor service performance, availability, and throughput across WSS environments. • Troubleshoot and resolve issues impacting APIs, mobile apps, and portal performance. • Work with Epic TS (Technical Services) and infrastructure teams to optimize configurations. • Security & Compliance • Ensure Epic WSS infrastructure meets HIPAA, HITRUST, and organizational security requirements. • Manage access controls, firewalls, and audit logs for Epic web and services servers. • Implement patches and upgrades in alignment with IT security policies. • Upgrades & Testing • Plan, coordinate, and execute WSS upgrades and Epic release updates. • Participate in integrated system testing (IST) and validation of mobile/portal applications. • Document procedures, configurations, and operational standards. • Collaboration & Support • Partner with application analysts, integration teams, and server/network engineers to support cross-functional projects. • Provide Tier 3 escalation support for WSS-related issues impacting end-users or integrated partners. • Contribute to disaster recovery planning and testing for Epic services infrastructure. • Education/Certification: • Bachelor’s degree in Information Technology, Computer Science, or related field preferred. • Epic Web and Services Server (WSS) certification required • Epic Client Systems Administrator (ECSA) certification preferred. • Experience: • 3+ years administering Epic infrastructure or web application servers. • Hands-on experience with Epic WSS, Interconnect, IIS, load balancing, SSL certificates, and security hardening. • Familiarity with APIs, FHIR, and web services integration in healthcare. • Skills: • Strong troubleshooting and problem-solving skills across multi-tiered environments. • Knowledge of networking, firewalls, and Active Directory integration. • Excellent communication and documentation skills for technical and non-technical stakeholders. • Experience supporting Epic MyChart and mobile apps (Haiku, Canto, Rover). • Familiarity with Epic Bridges or Cloverleaf integration engines. • Scripting skills (PowerShell, Python) for automation and monitoring. • Knowledge of healthcare interoperability standards (FHIR, HL7, REST APIs). • Play a pivotal role in ensuring the reliability of Epic’s web, API, and mobile ecosystem. • Be part of a collaborative IT infrastructure team supporting mission-critical patient and provider applications. • Competitive salary, benefits, and opportunities for ongoing Epic technical certification and career advancement.

Design, develop, and maintain scalable AWS cloud-based applications and APIs, collaborate with cross-functional teams, participate in architecture design, and mentor junior developers. | 4+ years AWS cloud development experience with Lambda, S3, SNS/SQS, DynamoDB, Node.js, TypeScript, React, GitLab CI/CD, and familiarity with Azure Entra ID and Apigee. | Job Description HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. We are looking for a strong AWS Developer to join our team working on services and components that interface between larger consuming systems and the backend SmartComm system for document generation workflows. This includes maintaining a major backend service API and two existing front-end applications, with plans to develop two additional front-end apps in the upcoming year. Tech Stack The ideal candidate will be highly skilled in AWS technologies and have experience in building robust, scalable, and high-performance cloud-based applications. You will be part of a dynamic team collaborating closely with product managers, designers, and other developers to deliver solutions that meet both business and technical requirements. In this role, you will work with the following technologies: • AWS (Lambda, S3, SNS/SQS, DynamoDB) • AWS CDK (used instead of CloudFormation or Terraform) • React • Node.js • TypeScript • GitLab (GitLab CI/CD) • Microsoft Azure Entra ID • Apigee Responsibilities • Development & Design: • Design and develop scalable, high-performance applications using AWS technologies (Lambda, S3, SNS/SQS, DynamoDB). • Collaborate with product managers, designers, and other stakeholders to define and understand business requirements and technical specifications. • Write clean, efficient, and maintainable code with a focus on performance, scalability, and reliability. • Design and implement RESTful APIs and services using Node.js and AWS Lambda. • Participate in code reviews to ensure the maintenance of high-quality coding standards. • System Architecture: • Participate in the architectural design of new systems and the refactoring of existing codebases, ensuring solutions are aligned with AWS best practices. • Contribute to decisions around system architecture, technology stacks, and design patterns. • Troubleshoot and resolve complex technical issues, including performance bottlenecks, within the AWS environment and related systems. • Testing & Debugging: • Implement and maintain automated unit tests, integration tests, and end-to-end tests to ensure application quality. • Debug and resolve issues quickly in production environments using tools such as GitLab CI/CD for continuous deployment. • Ensure applications are secure and follow software development best practices. • Collaboration & Mentorship: • Work closely with other developers, QA engineers, and product teams to ensure successful project delivery. • Mentor junior developers, providing guidance and support to help them grow in their technical skills. • Offer technical support and troubleshooting assistance to team members across the organization. • Continuous Improvement: • Stay up-to-date with emerging technologies and trends in AWS, cloud development, and software engineering. • Contribute to the continuous improvement of development processes, methodologies, and tools, including the adoption of best practices for cloud infrastructure and development. Required Skills & Qualifications • 4+ years of professional experience in cloud-based development, particularly with AWS services such as Lambda, S3, SNS/SQS, and DynamoDB. • Experience with AWS CDK, Node.js, TypeScript, React, and RESTful API design. • Experience working with GitLab CI/CD pipelines for continuous integration and deployment. • Familiarity with Microsoft Azure Entra ID and Apigee is a plus. Preferred Qualifications • Bachelor's degree in Computer Science or a related field (or equivalent work experience). Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

Develop and maintain front-end web or mobile applications, collaborate with cross-functional teams, design UI/UX, perform automated and UI testing, and optimize application performance. | 6+ years IT experience with 4+ years development, proficiency in at least two coding languages or advanced practice in one, bachelor's degree, and preferred knowledge of GCP, Oracle DB, SOAP APIs, SonarQube. | Job Description: HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Job Description: Employees in this job function develop and maintain the front-end/ client-side of an application, typically a web application, but sometimes also a mobile application or mobile-friendly responsive application and are responsible for the design and implementation of the user interface and user experience. Key Responsibilities: • Engage with customers to deeply understand their use-cases, pain points, and requirements, showcasing empathy and advocating for user-centric software solutions • Solve complex problems by designing, developing, and delivering using various tools, languages, frameworks, and technologies • Align with architecture guidelines for unified and coherent approach to development • Collaborate with cross functional teams like product owners, designers, back-end developers, architects etc. • Create mock-ups and prototypes to visualize new features and participate in user interface design reviews and product demos • Performs functional automated testing and UI testing to ensure quality development • Work on continuously improving performance by fixing bugs and optimizing the application and implement new technologies to maximize development efficiency • Familiar with programming practices, such as cross-browser compatibility testing, SEO principles and accessibility standards • Design, develop, and deliver user friendly interactive experience using enterprise brand standards and templates for a consistent user experience using languages like HTML, CSS, JavaScript or more advanced frameworks like React and Angular • Keep up to date with latest emerging technologies and trends in user interface design Skills Required: • Java, Angular, React Experience Required: • Engineer 3 Exp: Prac. In 2 coding lang. or adv. Prac. in 1 lang. 6+ years in IT; 4+ years in development Experience Preferred: • CaaS OpenShift, GCP, Oracle database, SOAP APIs, jasper reports knowledge, Eclipse/Intellij, SonarQube. Education Required: • Bachelor's Degree Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

Support and configure EMR applications related to patient wellness and care management, troubleshoot issues, assist with testing and go-live, and collaborate with clinical teams. | Associate or bachelor's degree or equivalent experience with 5+ years in large scale enterprise information systems, 1-2 years EMR support preferred, good communication, and adaptability. | HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. EPIC Application Analyst Patient Wellness and Care Management Essential Job Duties • Collaborates closely with clinical and operational teams to gather requirements and translate them into effective system configurations. • Basic routine configuration under direct guidance for EMR applications to support clinical workflows related to analyst’s specialty for maintenance and support. • Works under close mentorship with senior analysts • Assist with system testing, validation, and go-live support. • Identify, troubleshoot, and resolve technical issues within the modules, while evaluating their potential impact on integrated applications. • Track project milestones, address emerging issues, maintain up-to-date progress documentation, and escalate critical concerns to leadership. • Ensures regulatory compliance upon guidance from clinical leadership and senior analysts. • Participate in upgrades, patching, and ongoing optimization efforts. • Support day-to-day resolution of production issues, maintaining documentation in tracking systems while adhering to escalation and change control procedures. • Proactively and independently troubleshoot and resolve basic to moderate incidents and requests without direction. • Maintain relationships with hospital application vendors to understand current and future features, functionality, and product life cycle. • Contribute to the development of training materials, quick reference guides, and workflow documentation. Provide training support when required. • Demonstrate working knowledge of clinical workflows to inform system design and troubleshooting. • May be required to work long hours during critical problems and on-call rotation at managers discretion. • Position may include remote work through manager approval/discretion. Onsite requirements for major events such as workshops, integrated testing, training, and go-live to be determined by the manager. • Performs other duties as assigned. Qualifications • Associate or bachelor’s Degree Computer Sciences/Information Systems/Business major or equivalent experience with 5+ years’ direct experience working with large scale enterprise information systems is required. • One to two years of EMR application support experience preferred. • Functional understanding of analyst’s specialty workflows. • Progressing towards certification is encouraged. • Excellent communication and interpersonal skills. • Ability to work effectively with cross-functional clinical and technical teams. • Adaptability to changing operational and regulatory needs. • Possesses a strong sense of ownership and accountability of work activities to ensure they are completed in an accurate, efficient, and timely manner. • Resilient under pressure, with the ability to maintain high performance in challenging or time-sensitive situations. • Clinical background is a plus. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

Design, develop, and maintain healthcare BI reports and dashboards using EPIC tools, collaborate with stakeholders, ensure data accuracy, and support data governance and EMR system upgrades. | 1-5 years healthcare BI experience, proficiency in SQL and EPIC Clarity/Caboodle, EPIC certification required, knowledge of healthcare data models, and strong communication skills. | HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. EPIC Business Intelligence (BI) Developer I Manager Details Essential Job Duties • Design, develop, and maintain custom reports, extracts, and dashboards using EMR tools such as Clarity, Caboodle, Radar, Reporting Workbench, SlicerDicer, and Crystal Reports. • Build and optimize SQL queries to extract data from large, complex EMR databases. • Partner with clinical, financial, and operational stakeholders to gather reporting requirements and translate them into technical specifications. • Ensure data accuracy, integrity, and consistency across reports and analytic outputs. • Monitor and improve the performance of BI solutions and troubleshoot issues with existing reports. • Identify, troubleshoot, and resolve technical issues. • Support data governance, metadata management, and documentation of reporting processes. • Collaborate with application analysts, data architects, and database administrators to improve the data architecture and reporting environment. • Provide guidance and training to end users on self-service analytics tools such as SlicerDicer and Reporting Workbench. • Maintain compliance with HIPAA and organizational data security policies. • Participate in EMR upgrades and system optimizations impacting reporting environments. • Works under close supervision or mentorship of senior developers. • May be required to work long hours during critical problems and on-call rotation at managers discretion. • Performs other duties as assigned. Qualifications • Bachelor’s degree in computer science, Information Systems, Healthcare Informatics, or related field (or equivalent experience). • 1-5 years of experience developing reports and dashboards in a healthcare setting. • Proficiency in writing complex SQL queries and working with relational databases (especially EMR Clarity/Caboodle). • Knowledge of healthcare workflows, metrics, and data models. • Excellent communication and collaboration skills. • Strong critical thinking skills with the ability to analyze complex information. • EPIC Clarity Data Model Certification (e.g., Clarity Data Model - Ambulatory, Inpatient, Resolute PB/HB, Caboodle, Radar, Reporting Workbench, Crystal Reports, or SlicerDicer. etc.) • EPIC Caboodle Certification or experience with Caboodle data warehouse modeling preferred. • Experience with Tableau, Power BI, Qlik, or other visualization tools preferred. • Familiarity with ETL processes and tools such as SSIS, Informatica, or Alteryx preferred. • Adaptability to changing operational and regulatory requirements. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.