HTC Global Services

Lead vehicle quality analysis, manage cross-team initiatives, and oversee project execution to ensure operational excellence. | Extensive experience in agile project management, technical leadership, and data-driven quality analysis, with strong communication skills. | Below is the job description for the position we are seeking. Years of Experience: 8 • Lead in-field vehicle quality analysis and issue management • Conduct detailed reviews of in-field vehicle quality concerns to identify patterns, root causes, and emerging risk areas. • Categorize incoming tickets into well-defined buckets to streamline triage, prioritization, and cross-team alignment. • Consolidate and reconcile data from multiple tracking systems to create a unified, accurate view of defect status and trends. • Deliver weekly updates to the broader organization, highlighting categorization progress, key blockers, resolution status, and insights that inform engineering and operational decisions. • Develop and manage an end-to-end execution plan • Build and maintain a comprehensive execution plan that outlines milestones, dependencies, owners, and timelines for quality-related initiatives. • Track progress against the plan, ensuring teams adhere to commitments and adjusting timelines or priorities as needed to maintain momentum. • Provide periodic status reviews to leadership, calling out risks, mitigation strategies, and opportunities to accelerate delivery or improve process efficiency. • Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the Connected Services Program • Responsible for the up-time and availability of Connected Services telematic solution and its supporting applications. • Coach, mentor, develop and lead a best-in-class development team capable of delivering excellent results through agile iterative development methodologies to solving complex technical and business challenges in the area of Connected Services • Report to senior executives on the progress of individual projects and the overall program. • Exercise independent judgment and discretion in overall project management by prioritizing, planning and tracking project progress. • Leading technical decisions and solutioning to minimize the duration and severity of business impacts leveraging ITIL standards, and to ensure up-time and stability SLAs are achieved. • Interface with application developers to coordinate systems implementation and releases. • Provide high quality service to our business customers as a primary support contact for our applications. • Collaborate with Product Management and business owners in defining the Product Vision including strategies for utilizing and managing incoming data. Technical Experience: • Experience in Agile methodologies (Scrum/Kanban), execution of Agile ceremonies and events (Sprint Planning, Stand-up, Refinement, etc), Agile artifacts (Sprints, Backlogs) and high level of proficiency in Agile tools (Confluence, JIRA, Visio, Azure Dev Ops, etc.). • Ability to manage multiple high profile projects, mange team capacity and dynamics, mitigate risks, escalate and resolve roadblocks and provide transparency and tracking of all project progress and deliverables. • Exceptional leader and communicator, adept at fostering team collaboration and cultivating cohesive IT/Business partnerships, with an overarching responsibility to oversee, support and deliver high quality software to targeted markets. " #LI-SK8 #LI-Onsite What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Lead vehicle quality analysis, manage cross-functional teams, and oversee project execution for connected services. | Requires 8+ years of experience in Agile project management, technical leadership, and familiarity with tools like JIRA, Confluence, Azure DevOps. | Job Description Below is the job description for the position we are seeking. Years of Experience: 8 • Lead in‑field vehicle quality analysis and issue management • Conduct detailed reviews of in‑field vehicle quality concerns to identify patterns, root causes, and emerging risk areas. • Categorize incoming tickets into well‑defined buckets to streamline triage, prioritization, and cross‑team alignment. • Consolidate and reconcile data from multiple tracking systems to create a unified, accurate view of defect status and trends. • Deliver weekly updates to the broader organization, highlighting categorization progress, key blockers, resolution status, and insights that inform engineering and operational decisions. • Develop and manage an end‑to‑end execution plan • Build and maintain a comprehensive execution plan that outlines milestones, dependencies, owners, and timelines for quality‑related initiatives. • Track progress against the plan, ensuring teams adhere to commitments and adjusting timelines or priorities as needed to maintain momentum. • Provide periodic status reviews to leadership, calling out risks, mitigation strategies, and opportunities to accelerate delivery or improve process efficiency. • Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the Connected Services Program • Responsible for the up-time and availability of Connected Services telematic solution and its supporting applications. • Coach, mentor, develop and lead a best-in-class development team capable of delivering excellent results through agile iterative development methodologies to solving complex technical and business challenges in the area of Connected Services • Report to senior executives on the progress of individual projects and the overall program. • Exercise independent judgment and discretion in overall project management by prioritizing, planning and tracking project progress. • Leading technical decisions and solutioning to minimize the duration and severity of business impacts leveraging ITIL standards, and to ensure up-time and stability SLAs are achieved. • Interface with application developers to coordinate systems implementation and releases. • Provide high quality service to our business customers as a primary support contact for our applications. • Collaborate with Product Management and business owners in defining the Product Vision including strategies for utilizing and managing incoming data. Technical Experience • Experience in Agile methodologies (Scrum/Kanban), execution of Agile ceremonies and events (Sprint Planning, Stand-up, Refinement, etc), Agile artifacts (Sprints, Backlogs) and high level of proficiency in Agile tools (Confluence, JIRA, Visio, Azure Dev Ops, etc.). • Ability to manage multiple high profile projects, mange team capacity and dynamics, mitigate risks, escalate and resolve roadblocks and provide transparency and tracking of all project progress and deliverables. • Exceptional leader and communicator, adept at fostering team collaboration and cultivating cohesive IT/Business partnerships, with an overarching responsibility to oversee, support and deliver high quality software to targeted markets. " What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Lead and coordinate software release plans, manage program timing, and ensure successful delivery and validation of propulsion controls software. | Requires experience in program planning, Agile software development, team leadership, and familiarity with tools like Jira, which are not reflected in your background. | Job Description Job Description: This position provides an outstanding opportunity to lead high performing teams and workstreams required to ensure the on-time software delivery of propulsion controls software. You’ll work directly with other Software Planning & Integration team members, Project Control teams, propulsion calibration teams, and propulsion controls software developers to manage the software delivery, integration, and validation plans for all assigned programs. Skills Required • Agile Software Development Agile Software Development – Would like somebody who is familiar with Agile terminology because we manage our software releases in Jira. • Candidate would be require to participate in daily stand-up meetings with Scrum leader. Skills Preferred • Program Management Program Management – lead application software release plans, support program timing, work closely with integration and validation teams on plans and bug fixes, track late change through change control and ensure delivery of approved changes. Lead component management meeting to communicate with customers. Experience Required • Strong program planning, project management • Excellent written and verbal communication skills • Outstanding Organizational skills • Strong team leadership behaviors Experience Preferred Even better you will have • Bachelor’s degree, preferably in Engineering • Solid understanding of Product Development System deliverables and reporting processes • Program management experience • Proficient and/or ability to quickly learn and apply new engineering management, and data analytic tools (e.g. JIRA, Excel, Custom Tools, etc.) • Experience with in-house software tools (UPS, BP, AP, GTPS) Education Required • Bachelor's Degree Additional Information • Develop, maintain, and lead the propulsion controls release plans to support program timing and program complexity for assigned programs, in line with program milestones • Work with Project Controls to understand program timing and program hardware specifications • Produce feature by phase plan for each release • Produce application and validation plan for each software release o Issue Feature Cycle Plan (FCP) requests to feature teams • Work with validation team to meet validation plan • Work closely with integration team on plans and bug fixes • Maintain application planning tools and Jira up to date for all assigned programs; drive issues to resolution; keep issue status updated • Track late program software changes through the change control process and ensure software delivery of approved changes • Participate in gasoline and electrified change control board, Agile scrum team meetings, program PMST meetings, and lead software CPMT meetings • Support bill-of-feature and technical design review process • Help identify areas to improve software to help meet the highest quality, lowest cost products. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Oversee and coordinate enterprise-level technology implementation projects, ensuring alignment with strategic goals and stakeholder communication. | Extensive experience in IT program management, cloud architecture, and familiarity with GCP, Kubernetes, and related technologies, along with strong communication skills. | Job Description: Employees in this job function plan and oversees the execution of projects and/or programs that are focused on technology implementation or upgrade of technology applications capabilities and solutions (e.g., enterprise applications, SAAS, internal infrastructure, networking, data centers, labs, etc.). They could also act as Scrum Masters or Agile Coaches to ensure team lives by the values and practices of scrum by embracing Agile/scrum/Kanban/Lean principles Key Responsibilities: • Develop project plans, define the project/program scope, goals and deliverables for areas of technology application development and implementation for the enterprise • Drive problem-solving and continuous improvement initiatives by collaborating with IT teams, technology vendors, etc. • Facilitate the development effort by creating and monitoring an efficient, streamlined process between the internal teams and external technology providers • Effectively communicate status updates to all stakeholders across multiple organizations/ teams, with reinforcing quantitative measurements • Ensure project and program objectives, deliverables and results are completed within the agreed scope, timeline, budget and allocated resources • Provide accurate and insightful analysis and reporting, presenting the data in a clear format for presentations and reviews • Identify risks and create risk mitigation plans to ensure timely completion of the projects/programs 8. Manage technology product goals and forecasts. Collaborate with technical development team(s) to translate the long-term objectives into actionable technology strategy and an implementation roadmap • Guide execution by applying standard frameworks and development lifecycle methodologies like agile; setting to maintain backlogs, define user stories, and run planning ceremonies • Act as a liaison between the platform engineering team and IT leadership/stakeholders (security, compliance, infra, app teams, executive sponsors) • Ability to tell the story of the program, coordinate leadership status updates • Translate technical concepts and infrastructure strategy into clear roadmaps and justifications for stakeholders • Own and manage the platform roadmap, backlog, and priorities • Collaborate with engineering to define and document use cases, requirements, and goals for features like platform profiles, app registrations, and `cldctl` enhancements • Coordinate buy-in and approvals from peer engineering teams and leadership to support platform tooling and adoption • Ensure that documentation, internal marketing, and onboarding flows are complete, understandable, and kept up to date Skills Required: • Google Cloud Platform, Cloud Infrastructure, Cloud Architecture, Program Management, Technical Documentation Skills Preferred: • Kubernetes, GitHub Experience Required: • Senior Specialist Exp: 10+ years in IT; Complex Global Programs Knowledge of Google Cloud Platform (GCP) and how it integrates with identity, networking, and automation patterns Experience Preferred: • Familiarity with cloud-native infrastructure (Kubernetes, CI/CD, Terraform, GitOps, identity management) Ability to communicate technical concepts Education Required: • Bachelor's Degree Education Preferred: • Master's Degree Additional Information: • Organized, clear communicator, capable of creating clear and concise communications, roadmaps for senior leaders developers • Experience managing cross-team collaboration, approvals, and stakeholder alignment Strong understanding of Agile methodologies and experience using Jira to manage epics, stories, and sprints • Familiarity with cloud-native infrastructure (Kubernetes, CI/CD, Terraform, GitOps, identity management) • Working knowledge of Google Cloud Platform (GCP) and how it integrates with identity, networking, and automation patterns • Strong understanding of Agile methodologies and experience using Jira to manage epics, stories, and sprints • Ability to communicate technical concepts to non-technical stakeholders and vice versa. #LI-SK8 #LI-Hybrid What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Oversee and manage multiple IT projects, collaborate with stakeholders, and track project performance. | Requires 8+ years in IT, 5+ years in Program Management, and expertise in Project Management and Agile methodologies. | Job Description: This job function requires that you work in a dynamic environment, collaborating with cross-functional teams and managing various projects that contribute to the organization's strategic objectives. Effectively plan and oversee projects/programs, working with cross-functional teams across various business functions within the product development area. Key Responsibilities: • Project Coordination: Oversee and manage multiple IT projects, ensuring they are executed efficiently and effectively. • Stakeholder Management: Collaborate with various stakeholders to align project goals with the company's overall strategy. • Resource utilization: Ensure that project teams have the necessary resources for successful project execution. • Performance Tracking: Measure project performance using appropriate systems and tools, and report on progress to management. Exceptional in using Jira for project management and reporting building Dashboards. • Risk Management: Identify potential risks and develop strategies to mitigate them, ensuring project objectives are met. • Documentation: Create and maintain comprehensive project documentation to support project management processes. Skills Required: • Agile Software Development, Product Development Skills Preferred: • Analytical skills, Change Management, Risk Management, Data Analysis Experience Required: • Specialist Exp: 8+ years in IT; 5 years in Program Mgmt., Expert in Project Mgmt Education Required: • Bachelor's Degree Education Preferred: • Certification Program #LI-CP1 #LI-Hybrid What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Oversee and manage multiple IT projects, collaborate with stakeholders, and track project performance. | Requires 8+ years in IT, 5+ years in Program Management, and expertise in Project Management, with a Bachelor's Degree. | Job Description: This job function requires that you work in a dynamic environment, collaborating with cross-functional teams and managing various projects that contribute to the organization's strategic objectives. Effectively plan and oversee projects/programs, working with cross-functional teams across various business functions within the product development area. Key Responsibilities: • Project Coordination: Oversee and manage multiple IT projects, ensuring they are executed efficiently and effectively. • Stakeholder Management: Collaborate with various stakeholders to align project goals with the company's overall strategy. • Resource utilization: Ensure that project teams have the necessary resources for successful project execution. • Performance Tracking: Measure project performance using appropriate systems and tools, and report on progress to management. Exceptional in using Jira for project management and reporting building Dashboards. • Risk Management: Identify potential risks and develop strategies to mitigate them, ensuring project objectives are met. • Documentation: Create and maintain comprehensive project documentation to support project management processes. Skills Required: • Agile Software Development, Product Development Skills Preferred: • Analytical skills, Change Management, Risk Management, Data Analysis Experience Required: • Specialist Exp: 8+ years in IT; 5 years in Program Mgmt., Expert in Project Mgmt Education Required: • Bachelor's Degree Education Preferred: • Certification Program #LI-CP1 #LI-Hybrid What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Lead and coordinate studio design programs, manage project timelines, facilitate reviews, and support team and event logistics. | Experience in project coordination, stakeholder management, and process development; familiarity with design or program management preferred. | Job Description Responsibilities include: • Successfully guiding Studio Design programs through the studio appearance development and approval processes from start to finish. • Lead studio Design coordination meetings. • Schedule and lead, as appropriate, the required feasibility and milestone reviews through the Design management Appearance Approval Process. Collate, compile, and present materials as required. • Create, maintain, and update property plans, release plans, program content summaries, and program appearance approval trackers. • Develop, share, and archive best practices for Design Development processes as they relate to corporate product development system Program Timing • DTO sets up key milestones and program calendar, design chiefs put together micro calendar, but project manager partners and ensures everyone is following the calendar and recommends modification as need. • Tracks key senior leadership reviews and ensure needs for key reviews are met working with the Design chiefs and DTO. i.e. do we need screens, properties, location setting, etc. • Keeps track of all deliverables for program and keeps track of program health, shows how each program is tracking every week, yellow, green, red. Program Review Support • Sets agenda working with the design chiefs for Director review, Head of Design review, and other regular reviews. • Ensure properties and materials for reviews are ready and set up. Sends out move requests, etc. Coordinates what needs to be added. • Takes notes from reviews and share out with the team. Keeps track of next steps after the review. • Be a liaison between DVF topics and studio. Staff Meeting Support • Run staff meeting • Run calendar Domain Team Building Support • All hands meeting set up • Team building activity set up • Share out any crucial Team Information to the team Event Set Up Coordination And Support • Coordinates with studio manager on moving and setting up properties, move tickets, shipping orders, etc. • Events such as Lincoln DPAC, Immersion Events, ELT and Todd reviews, i.e. Domain DNA, Luxury Forum, especially in various locations outside Lincoln studio • Ordering materials for Domain reviews Collaboration With China • Keeps track of China leadership request • Any other project management related support. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Lead procurement strategies for IT hardware, software, and services, manage supplier relationships, and collaborate with internal departments. | Bachelor's Degree in a related field, 0-3 years in supply chain or IT procurement, strong negotiation and analytical skills, ability to manage complex sourcing initiatives. | Job Description: The Indirect IT Project Manager Buyer will be responsible for leading and executing the procurement strategy for Information Technology hardware, software and services across the organization. This role involves managing supplier relationships, negotiating contracts, identifying cost-saving opportunities, ensuring compliance with procurement policies, and collaborating closely with various internal departments to meet their needs. The ideal candidate is a strategic thinker with strong negotiation skills, a deep understanding of indirect spend categories, and proven experience in managing procurement processes and a work on a team of supply chain employees. Skills Required: • Leadership Experience Required: • Bachelor's Degree in Supply Chain Management, Finance, Business, or a related field. • Minimum of 0-3 years of experience in Supply Chain, Commodity Management/ Program Management, preferably within the automotive industry. • Demonstrated ability to effectively communicate across all levels of the organization, translating detailed information into clear, concise executive summaries. • Proven analytical skills with the ability to interpret complex data and present insights clearly and understandably to various audiences. • Strong foundational knowledge of Information Technology categories, including hardware, software, and IT services. • Experience leading and successfully executing complex strategic sourcing initiatives and negotiations. • Highly adaptable and resourceful, with a proven ability to manage changing priorities and thrive in ambiguous environments. Experience Preferred: • The manager is open to hiring someone who has recently graduated and possesses 2-3 years of experience in the IT field, with a strong interest in receiving training in this area of the business. Education Required: • Bachelor's Degree Additional Information : • Develop, implement, and manage comprehensive sourcing strategies for Information Technology products and services within all Business Units. • Achieve significant value creation, cost savings (including redundancy reduction/tail spend control), and favorable terms, with the ability to report out on key performance indicators to senior leadership. • Cultivate strong collaborative relationships with internal business partners to understand requirements and ensure alignment. • Build and maintain robust relationships with key suppliers, managing performance against KPIs, conducting business reviews, and driving continuous improvement. • Lead, mentor, and develop a high-performing team of buyers and oversee global coordination with global purchasing partners. • Provide guidance, set clear performance objectives, manage workload distribution, and foster a collaborative, engaging, and high-performing team environment. #LI-SK11 #LI-Hybrid What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Manage and support Epic WSS infrastructure, ensuring secure, reliable access to Epic applications and APIs, perform upgrades, monitor performance, and collaborate with cross-functional teams. | 3+ years of Epic infrastructure administration, Epic WSS certification required, strong technical skills in server/web app management, security compliance, and healthcare interoperability standards. | Job Description HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Position Overview We are seeking an Epic Web and Services Server (WSS) Administrator to manage and support the web and service infrastructure that underpins Epic applications, APIs, and integration services. This role ensures secure, reliable, and high-performing access for mobile apps, patient portals (MyChart), provider applications, and third-party integrations using Epic Interconnect and Web BLOB services. The ideal candidate will have strong Epic technical administration experience, a background in server/web application administration, and Epic WSS certification (or ability to obtain within 6 months). Key Responsibilities Qualifications Preferred Qualifications Why Join Us Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. • System Administration & Maintenance • Install, configure, and maintain Epic Web and Services Servers (WSS) across environments (production, test, and development). • Manage Epic Interconnect services to support APIs, FHIR, and HL7 interfaces. • Support MyChart, Haiku, Canto, Rover, and other Epic web/mobile application access. • Maintain SSL/TLS certificates, load balancers, DNS, and security settings for Epic web services. • Performance Monitoring & Optimization • Monitor service performance, availability, and throughput across WSS environments. • Troubleshoot and resolve issues impacting APIs, mobile apps, and portal performance. • Work with Epic TS (Technical Services) and infrastructure teams to optimize configurations. • Security & Compliance • Ensure Epic WSS infrastructure meets HIPAA, HITRUST, and organizational security requirements. • Manage access controls, firewalls, and audit logs for Epic web and services servers. • Implement patches and upgrades in alignment with IT security policies. • Upgrades & Testing • Plan, coordinate, and execute WSS upgrades and Epic release updates. • Participate in integrated system testing (IST) and validation of mobile/portal applications. • Document procedures, configurations, and operational standards. • Collaboration & Support • Partner with application analysts, integration teams, and server/network engineers to support cross-functional projects. • Provide Tier 3 escalation support for WSS-related issues impacting end-users or integrated partners. • Contribute to disaster recovery planning and testing for Epic services infrastructure. • Education/Certification: • Bachelor’s degree in Information Technology, Computer Science, or related field preferred. • Epic Web and Services Server (WSS) certification required • Epic Client Systems Administrator (ECSA) certification preferred. • Experience: • 3+ years administering Epic infrastructure or web application servers. • Hands-on experience with Epic WSS, Interconnect, IIS, load balancing, SSL certificates, and security hardening. • Familiarity with APIs, FHIR, and web services integration in healthcare. • Skills: • Strong troubleshooting and problem-solving skills across multi-tiered environments. • Knowledge of networking, firewalls, and Active Directory integration. • Excellent communication and documentation skills for technical and non-technical stakeholders. • Experience supporting Epic MyChart and mobile apps (Haiku, Canto, Rover). • Familiarity with Epic Bridges or Cloverleaf integration engines. • Scripting skills (PowerShell, Python) for automation and monitoring. • Knowledge of healthcare interoperability standards (FHIR, HL7, REST APIs). • Play a pivotal role in ensuring the reliability of Epic’s web, API, and mobile ecosystem. • Be part of a collaborative IT infrastructure team supporting mission-critical patient and provider applications. • Competitive salary, benefits, and opportunities for ongoing Epic technical certification and career advancement.

Design, develop, and maintain scalable AWS cloud-based applications and APIs, collaborate with cross-functional teams, participate in architecture design, and mentor junior developers. | 4+ years AWS cloud development experience with Lambda, S3, SNS/SQS, DynamoDB, Node.js, TypeScript, React, GitLab CI/CD, and familiarity with Azure Entra ID and Apigee. | Job Description HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. We are looking for a strong AWS Developer to join our team working on services and components that interface between larger consuming systems and the backend SmartComm system for document generation workflows. This includes maintaining a major backend service API and two existing front-end applications, with plans to develop two additional front-end apps in the upcoming year. Tech Stack The ideal candidate will be highly skilled in AWS technologies and have experience in building robust, scalable, and high-performance cloud-based applications. You will be part of a dynamic team collaborating closely with product managers, designers, and other developers to deliver solutions that meet both business and technical requirements. In this role, you will work with the following technologies: • AWS (Lambda, S3, SNS/SQS, DynamoDB) • AWS CDK (used instead of CloudFormation or Terraform) • React • Node.js • TypeScript • GitLab (GitLab CI/CD) • Microsoft Azure Entra ID • Apigee Responsibilities • Development & Design: • Design and develop scalable, high-performance applications using AWS technologies (Lambda, S3, SNS/SQS, DynamoDB). • Collaborate with product managers, designers, and other stakeholders to define and understand business requirements and technical specifications. • Write clean, efficient, and maintainable code with a focus on performance, scalability, and reliability. • Design and implement RESTful APIs and services using Node.js and AWS Lambda. • Participate in code reviews to ensure the maintenance of high-quality coding standards. • System Architecture: • Participate in the architectural design of new systems and the refactoring of existing codebases, ensuring solutions are aligned with AWS best practices. • Contribute to decisions around system architecture, technology stacks, and design patterns. • Troubleshoot and resolve complex technical issues, including performance bottlenecks, within the AWS environment and related systems. • Testing & Debugging: • Implement and maintain automated unit tests, integration tests, and end-to-end tests to ensure application quality. • Debug and resolve issues quickly in production environments using tools such as GitLab CI/CD for continuous deployment. • Ensure applications are secure and follow software development best practices. • Collaboration & Mentorship: • Work closely with other developers, QA engineers, and product teams to ensure successful project delivery. • Mentor junior developers, providing guidance and support to help them grow in their technical skills. • Offer technical support and troubleshooting assistance to team members across the organization. • Continuous Improvement: • Stay up-to-date with emerging technologies and trends in AWS, cloud development, and software engineering. • Contribute to the continuous improvement of development processes, methodologies, and tools, including the adoption of best practices for cloud infrastructure and development. Required Skills & Qualifications • 4+ years of professional experience in cloud-based development, particularly with AWS services such as Lambda, S3, SNS/SQS, and DynamoDB. • Experience with AWS CDK, Node.js, TypeScript, React, and RESTful API design. • Experience working with GitLab CI/CD pipelines for continuous integration and deployment. • Familiarity with Microsoft Azure Entra ID and Apigee is a plus. Preferred Qualifications • Bachelor's degree in Computer Science or a related field (or equivalent work experience). Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

Develop and maintain front-end web or mobile applications, collaborate with cross-functional teams, design UI/UX, perform automated and UI testing, and optimize application performance. | 6+ years IT experience with 4+ years development, proficiency in at least two coding languages or advanced practice in one, bachelor's degree, and preferred knowledge of GCP, Oracle DB, SOAP APIs, SonarQube. | Job Description: HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Job Description: Employees in this job function develop and maintain the front-end/ client-side of an application, typically a web application, but sometimes also a mobile application or mobile-friendly responsive application and are responsible for the design and implementation of the user interface and user experience. Key Responsibilities: • Engage with customers to deeply understand their use-cases, pain points, and requirements, showcasing empathy and advocating for user-centric software solutions • Solve complex problems by designing, developing, and delivering using various tools, languages, frameworks, and technologies • Align with architecture guidelines for unified and coherent approach to development • Collaborate with cross functional teams like product owners, designers, back-end developers, architects etc. • Create mock-ups and prototypes to visualize new features and participate in user interface design reviews and product demos • Performs functional automated testing and UI testing to ensure quality development • Work on continuously improving performance by fixing bugs and optimizing the application and implement new technologies to maximize development efficiency • Familiar with programming practices, such as cross-browser compatibility testing, SEO principles and accessibility standards • Design, develop, and deliver user friendly interactive experience using enterprise brand standards and templates for a consistent user experience using languages like HTML, CSS, JavaScript or more advanced frameworks like React and Angular • Keep up to date with latest emerging technologies and trends in user interface design Skills Required: • Java, Angular, React Experience Required: • Engineer 3 Exp: Prac. In 2 coding lang. or adv. Prac. in 1 lang. 6+ years in IT; 4+ years in development Experience Preferred: • CaaS OpenShift, GCP, Oracle database, SOAP APIs, jasper reports knowledge, Eclipse/Intellij, SonarQube. Education Required: • Bachelor's Degree Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

Support and configure EMR applications related to patient wellness and care management, troubleshoot issues, assist with testing and go-live, and collaborate with clinical teams. | Associate or bachelor's degree or equivalent experience with 5+ years in large scale enterprise information systems, 1-2 years EMR support preferred, good communication, and adaptability. | HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. EPIC Application Analyst Patient Wellness and Care Management Essential Job Duties • Collaborates closely with clinical and operational teams to gather requirements and translate them into effective system configurations. • Basic routine configuration under direct guidance for EMR applications to support clinical workflows related to analyst’s specialty for maintenance and support. • Works under close mentorship with senior analysts • Assist with system testing, validation, and go-live support. • Identify, troubleshoot, and resolve technical issues within the modules, while evaluating their potential impact on integrated applications. • Track project milestones, address emerging issues, maintain up-to-date progress documentation, and escalate critical concerns to leadership. • Ensures regulatory compliance upon guidance from clinical leadership and senior analysts. • Participate in upgrades, patching, and ongoing optimization efforts. • Support day-to-day resolution of production issues, maintaining documentation in tracking systems while adhering to escalation and change control procedures. • Proactively and independently troubleshoot and resolve basic to moderate incidents and requests without direction. • Maintain relationships with hospital application vendors to understand current and future features, functionality, and product life cycle. • Contribute to the development of training materials, quick reference guides, and workflow documentation. Provide training support when required. • Demonstrate working knowledge of clinical workflows to inform system design and troubleshooting. • May be required to work long hours during critical problems and on-call rotation at managers discretion. • Position may include remote work through manager approval/discretion. Onsite requirements for major events such as workshops, integrated testing, training, and go-live to be determined by the manager. • Performs other duties as assigned. Qualifications • Associate or bachelor’s Degree Computer Sciences/Information Systems/Business major or equivalent experience with 5+ years’ direct experience working with large scale enterprise information systems is required. • One to two years of EMR application support experience preferred. • Functional understanding of analyst’s specialty workflows. • Progressing towards certification is encouraged. • Excellent communication and interpersonal skills. • Ability to work effectively with cross-functional clinical and technical teams. • Adaptability to changing operational and regulatory needs. • Possesses a strong sense of ownership and accountability of work activities to ensure they are completed in an accurate, efficient, and timely manner. • Resilient under pressure, with the ability to maintain high performance in challenging or time-sensitive situations. • Clinical background is a plus. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

Design, develop, and maintain healthcare BI reports and dashboards using EPIC tools, collaborate with stakeholders, ensure data accuracy, and support data governance and EMR system upgrades. | 1-5 years healthcare BI experience, proficiency in SQL and EPIC Clarity/Caboodle, EPIC certification required, knowledge of healthcare data models, and strong communication skills. | HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. EPIC Business Intelligence (BI) Developer I Manager Details Essential Job Duties • Design, develop, and maintain custom reports, extracts, and dashboards using EMR tools such as Clarity, Caboodle, Radar, Reporting Workbench, SlicerDicer, and Crystal Reports. • Build and optimize SQL queries to extract data from large, complex EMR databases. • Partner with clinical, financial, and operational stakeholders to gather reporting requirements and translate them into technical specifications. • Ensure data accuracy, integrity, and consistency across reports and analytic outputs. • Monitor and improve the performance of BI solutions and troubleshoot issues with existing reports. • Identify, troubleshoot, and resolve technical issues. • Support data governance, metadata management, and documentation of reporting processes. • Collaborate with application analysts, data architects, and database administrators to improve the data architecture and reporting environment. • Provide guidance and training to end users on self-service analytics tools such as SlicerDicer and Reporting Workbench. • Maintain compliance with HIPAA and organizational data security policies. • Participate in EMR upgrades and system optimizations impacting reporting environments. • Works under close supervision or mentorship of senior developers. • May be required to work long hours during critical problems and on-call rotation at managers discretion. • Performs other duties as assigned. Qualifications • Bachelor’s degree in computer science, Information Systems, Healthcare Informatics, or related field (or equivalent experience). • 1-5 years of experience developing reports and dashboards in a healthcare setting. • Proficiency in writing complex SQL queries and working with relational databases (especially EMR Clarity/Caboodle). • Knowledge of healthcare workflows, metrics, and data models. • Excellent communication and collaboration skills. • Strong critical thinking skills with the ability to analyze complex information. • EPIC Clarity Data Model Certification (e.g., Clarity Data Model - Ambulatory, Inpatient, Resolute PB/HB, Caboodle, Radar, Reporting Workbench, Crystal Reports, or SlicerDicer. etc.) • EPIC Caboodle Certification or experience with Caboodle data warehouse modeling preferred. • Experience with Tableau, Power BI, Qlik, or other visualization tools preferred. • Familiarity with ETL processes and tools such as SSIS, Informatica, or Alteryx preferred. • Adaptability to changing operational and regulatory requirements. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.