HSBC

Lead and support client experience and propositions strategy, including process optimization, client feedback analysis, and cross-functional collaboration. | Requires a degree, strong interpersonal and communication skills, experience with large data sets, process mapping, and industry knowledge in cash management. | In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. Responsibilities: Lead and Support the global client experience and propositions strategy including strategic change and transformation for Global Payment Solutions (GPS) Client Service. This includes planning and needs gathering, industry benchmarking, working with Product, Operations and Technology to deliver solutions to improve client experience for our broad range of clients Client Advocate Processes and Client Journeys Voice of the client – support global/regional client advisory/counsel to ensure new/existing products meet client’s requirements, feeds into Product for prioritization of enhancements Investigate key client feedback and work with Product, Operations and Wholesale to review, reimagine and improve customer journeys for key clients and focused growth products to enable frictionless servicing and enhanced client experience Client Segmentation and proposition Work with the team to define and drive the client segmentation strategy, build propositions and consistency within Operations and Coverage on our client tiers Client Engagement – Engage clients to future proof the client service proposition, experimenting and adopting new technologies to improve efficiencies and client experience. Commercialization Work with internal teams & clients to commercialize new or enhanced propositions for our clients, working seamlessly/end-to-end for clients and Client Service teams. The aim is to refine processes to ensure successful delivery and utilization of both existing & new solutions Communications – Ensure communication plans and content are effective and complete to prepare internal Client Service teams to share them confidently with clients Collect and analyze feedback to ensure our services and propositions are working well for clients, formulate plans for improvement or enhancement Familiar and comfortable with large and global/regional data sets and information, able to perform analysis to ensure data led decisions Requirements: Degree holder at minimum Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels. Comfortable working with a diverse range of global/regional/local stakeholders from across the globe. Flexible to accommodate meetings at different time zones/working hours 2-3 times a week (flexible work arrangement). Strong process orientation, able to draw up process maps and timelines with the ability to improve and create efficiency Strong communication skills, ability to create global/regional presentations to convey and convince clients and colleagues. Excellent PowerPoint skills required Comfortable with large and global/regional data sets and information, able to perform analysis to ensure data led decisions. Excellent excel skills required Knowledge of industry standards related to Cash Management products and services. Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues Proven ability to deliver creative and flexible customer solutions Ability to understand a customer’s business and the fundamentals of running a business Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations Excellent time management, planning and organization skills As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Provide strategic learning consulting, design and manage enterprise-wide learning programs, and enable deployment and continuous improvement of learning initiatives. | Senior-level expertise in learning and development, broad industry knowledge, management experience, strategic vision, and strong communication and collaboration skills. | Job Description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. The US CIB Learning Consultant plays a key role in delivering a strategic learning and development agenda for their business area by identifying root causes of performance issues, assessing if learning is the appropriate intervention, and creating impactful and relevant learning experiences. Working as a key enabler within the Enterprise Learning team, this role merges consulting mindsets with delivery execution, flexing across initiatives and priorities to meet business requirements, help strengthen workforce capabilities, and embed a culture of continuous learning. The Learning Consultant will collaborate closely with senior stakeholders, business leaders, colleagues from People, Governance and Communications, including Enterprise Talent and Enterprise Learning, and external vendors to bring to life the learning strategy and to ensure that learning solutions are relevant, engaging and impactful. There are three core role responsibilities: • Provide strategic guidance and learning expertise to client groups, supporting workforce capability needs and people priorities through fit-for-purpose learning solutions - Business consulting and solution architecting • Contribute to the design, curation and management of enterprise-wide Academies, programmes, and career development tools aligned to key skills, domains and development segments (such as Leadership, Wealth, Agile, Sales, etc.) across all business and infrastructure areas - Enterprise Academy ownership • Enable the deployment of learning initiatives, track performance and impact measures, and support continuous improvement through data-led insights - Programmatic deployment and oversight Impact on the Business / Function • Act as a trusted consultant to stakeholders, partnering closely to diagnose root causes of performance gaps, determine whether learning is the right solution, and shape targeted learning solutions that address real business problems and capability priorities • Own the full learning lifecycle – from identifying learning needs, designing and delivering solutions, to measuring impact and driving continuous improvement • Contribute to the development and continuous improvement of enterprise learning programmes, ensuring alignment with business strategy, people priorities and future skills pipelines • Apply systems thinking to ensure learning solutions connect to broader performance outcomes, organisational goals, and our learning ecosystems • Provide specialist support for strategic business priorities (such as Sustainability, Agile, Wealth, Leadership, People Management and technology) • Operate in agile, iterative ways to test, refine and evolve solutions in line with business feedback and learner insight • Enable a connected learner experience by leveraging platforms, technology and consistent design standards • Seek to understand industry trends and regulatory changes impacting their business area presenting new people-related challenges Customers / Stakeholders • Collaborate with Enterprise Talent, PGC, senior stakeholders, other Learning colleagues, and external bodies to shape and deliver learning solutions that address real business challenges • Build strong working relationships across stakeholder groups, offering credible advice and consultative support throughout the design and delivery process • Engage subject matter experts, internal partners and vendors to co-create learning content and experiences that address performance needs and are relevant and engaging • Partner with business/ infrastructure communications and change teams and other Learning colleagues to ensure learning experiences are well-promoted and embedded in business rhythms • Collaborate with the wider Learning and Architecture teams to ensure solutions align with related initiatives, and our Learning ecosystem Leadership & Teamwork • Contribute to a high-performing, collaborative Learning team by sharing insights, co-creating solutions and supporting collective delivery outcomes • Demonstrate flexibility and adaptability in responding to shifting team priorities, business needs, and strategic focus areas • Participate in retrospectives, planning cycles and team learning practices to continuously improve how the team operates • Support the development of others by sharing expertise, tools and templates that uplift team capability • Role model continuous learning, growth mindset and values-aligned behaviours in your day-to-day work Operational Effectiveness & Control • Support the consistent and high-quality local testing, customisation, and execution of global learning and development curricula and programmes, ensuring adherence to policy, standards and execution principles • Define outcome measures for learning delivery (including course evaluation) and impact, driving the collection of data to demonstrate execution and business value (i.e. ROI), working with CoE to address any challenges • Monitor external vendor delivery quality and manage any issues through appropriate vendor governance channels • Ensure compliance with regulatory and bank policies, monitoring audit and risk management reports and initiating corrective actions where necessary Functional Knowledge • Deep technical subject matter expertise in learning and development, including external trends and developments • Multi-disciplinary skill set with expertise across learning design, technology, data and analytics, business consulting, change and performance enablement, content curation and knowledge management For this role, HSBC targets a pay range between $140,000.00 and $205,000.00. The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role: • Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing discipline • The role requires a comprehensive understanding of several value units / products / regions / legal entities, alongside an advanced understanding of the industry and the relative positioning of the HSBC's products and services • Management responsibilities for a sizeable team of professionals (including responsibility for budget, and planning) • Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis • Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation • Latitude to make decisions outside of established procedures but within a policy framework. Broad guidelines are available. Role implements strategy set by others • Implements business plans through own team and is accountable for results • The role requires the ability to guide, persuade and influence others through the developed skills of communication and diplomacy • Establishing effective collaborative relations with external organisations is a critical part of the job In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.