H&R Block

Developing and executing targeted marketing plans to generate qualified leads and support CPA office acquisitions. | 7+ years in B2B marketing with proven success in demand generation, campaign management, and strategic planning. | This a Full Remote job, the offer is available from: Missouri (USA) Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do...: The B2B Marketing Manager for CPA Office Acquisition is a strategic marketing leader responsible for fueling the growth of Block Advisors by H&R Block through a robust lead generation engine. This newly created role will build and lead the marketing function that supports the CPA roll-up strategy, with a primary focus on generating high-quality leads that convert into CPA office acquisitions. In addition, the role will support marketing strategies and campaigns to acquire SMB clients, ensuring alignment with overall business objectives and driving measurable growth. This role is accountable for developing and executing targeted B2B marketing strategies to attract CPA firm owners who are ready to sell or explore partnership opportunities. Leveraging a mix of digital media, content marketing, events, and direct outreach, the B2B Marketing Manager will create and optimize campaigns that drive appointment volume and qualified consultations for the Acquisition & Development (A&D) team. Reporting into the Marketing organization, this role will work in close partnership with the A&D team, which leads acquisition negotiations, and the CPA roll-up team, which manages post-acquisition integration. Success will be measured by the volume and quality of leads generated, conversion rates to consultations, and ultimately, the number of CPA offices acquired that meet our strategic criteria. Day to day, you'll... • Translate the CPA acquisition strategy into targeted, multi-channel marketing plans that generate qualified leads and drive consultations with prospective sellers • Build and manage a scalable lead generation engine using digital media, email, direct mail, events, and outbound tactics to fill the top of the funnel with high-quality CPA office prospects • Leverage internal and external data to identify and prioritize target CPA firms, applying segmentation and personalized messaging to reach the right audience at the right time • Optimize campaign performance through continuous testing of messaging, creative, landing pages, and calls-to-action to improve conversion rates across the acquisition journey • Analyze marketing performance data, run A/B tests, and report on channel-level results to inform strategy and maximize marketing ROI • Collaborate closely with the A&D team, Integration, Legal, and Brand to align marketing efforts with acquisition goals and accelerate deal flow • Direct media agency partners to develop and execute campaigns that effectively reach and convert CPA firm owners, while also cultivating referral networks and strategic partnerships • Stay informed on industry trends, competitor activity, and seller behavior to refine targeting strategies and support special projects that drive innovation and cross-functional impact • Support marketing projects related to the integration of CPA offices into the Block Advisors network • Collaborate with the brand team to evolve and implement the Block Advisors Network brand positioning, voice, and visual identity • Support the development of messaging frameworks that align with the Block Advisors Network brand strategy • Serve as a liaison between the Small Business team and Marketing & Experience to ensure alignment on brand initiatives • Coordinate with cross functional partners to implement changes to branding, messaging, and marketing tools What you'll bring to the team...: Education: • Bachelor's degree in Marketing, Business, Communications, or a related field Work Experience: • 7+ years of experience in B2B marketing, ideally in demand generation, ABM, or campaign strategy roles • Proven track record of developing and executing successful marketing campaigns that drive business growth in the B2B sector • Strong strategic thinking and planning skills, with the ability to create and communicate a vision for the future • Excellent verbal and written communication skills, including the ability to create compelling content and deliver impactful presentations • Strong interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders • Results-oriented mindset, with a focus on achieving measurable business outcomes • Experience in brand marketing or brand strategy in a multi-brand environment • Proven ability to contribute to brand positioning, messaging development, and go-to-market strategies • Strong understanding of brand development, positioning, and consistency across channels • Creative thinking and ability to connect creative brand strategies to results-oriented business outcomes It would be even better if you also had...: • Hands-on knowledge in CRM tools (e.g., Salesforce) and business insights tools (e.g., Buxton or esri) is a plus • Experience in the financial services or professional services industry is a plus Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $89,800.00 - $134,700.00/Yr. This offer from "H&R Block" has been enriched by Jobgether.com and got a 72% flex score.

Lead analytics initiatives to improve agent performance and customer experience, develop dashboards, and collaborate with stakeholders. | Minimum 5 years in business analysis, contact center experience, stakeholder engagement, proficiency in Excel, and ability to interpret complex data. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... Are you passionate about turning data into insights and action? As a Senior Business Analyst who focuses on agent performance quality, you’ll play a pivotal role in shaping how we deliver exceptional customer experiences. This high-impact position leads advanced analytics initiatives, identifies enterprise-wide trends, and delivers actionable insights that elevate agent performance and customer experience. Beyond performance measurement, this role defines excellence and empowers teams to consistently exceed expectations. You’ll collaborate with cross-functional partners and senior leadership to align quality strategies with business objectives, ensuring our standards surpass benchmarks. We’re seeking a sharp, analytical thinker with deep contact center expertise, strong stakeholder engagement skills, and a passion for driving meaningful changes across the Customer Care organization. Day to day, you'll... • Lead in-depth analysis of performance metrics and behavioral trends to identify strategic opportunities and successes. • Present and deliver clear, data-driven insights to senior stakeholders through presentations and executive summaries. • Partner with QA specialists, operational teams, and leadership to develop and implement targeted quality improvement initiatives. • Translate business objectives into actionable requirements for QA processes, tools, and reporting systems. • Mentor junior analysts and contribute to the development of quality analytic team functions. • Design, build, and maintain advanced dashboards and reporting tools to monitor quality performance and business impact. Education What you'll bring to the team... Bachelor’s degree in Business, Analytics, or a related field; Master’s degree preferred. Work Experience • Minimum 5 years of experience in business analysis, including at least 3 years within a contact center or customer service environment. • Demonstrated success in leading cross-functional initiatives and influencing strategic decision-making. • Strong understanding of contact center key performance indicators, quality assurance methodologies, and customer experience metrics. • Proven ability to interpret complex data sets and communicate actionable insights to senior stakeholders. • Experience assessing downstream impacts of operational changes and guiding teams through change management processes. • Advanced proficiency in Microsoft Excel. It would be even better if you also had... • Familiarity with CRM platforms such as NiCE Systems, Nexidia, and Salesforce. • Professional certifications in process improvement methodologies, including COPC or Six Sigma (Green Belt or higher). • Proven experience mentoring junior analysts and contributing to the development of team-wide best practices. Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $89,800.00 - $134,700.00/Yr.

Lead complex, large-scale programs involving business change, manage budgets and vendors, coordinate cross-functional teams, and ensure delivery on time and budget. | 8+ years business/consulting experience, 6+ years project management, program management of large initiatives, vendor and budget management, strong communication skills, and a bachelor's degree in Information Systems or related field. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... This Manager role will be responsible for leading the Client Connnections and CPA Rollup initiatives to provide CPA acquisition offices with a common tech stack that can be integrated with Block systems and reporting. This role requires strong leadership, project management, the ability to communicate and coordinate work across multiple teams, and vendor management. As part of accountability for these teams, the manager will be responsible for developing, planning, and managing implementation of activities for extremely complex programs with broad scope, high impact and long implementation time frames. Lead both the conversion as well as the business change required, while ensuring that day-to-day operations keep functioning flawlessly during the transition. Consult with program sponsors, participants, stakeholders and customers to review program proposals including goals, time frames, and funding limitations. Ensure that program goals are accomplished and in line with business objectives. Develop and manage multiple program budgets. Responsible for managing the program teams and ensuring corporate sponsorship from cross-business unit leadership.   Day to day you'll... • Define the strategy and desired outcomes of assigned program(s) that are aligned to the strategic objectives of the business. • Work in partnership with business leaders to obtain and commit necessary associate resources at the appropriate time, level, and expertise to support the programs. • Deliver programs on time and on budget with superior quality. • Coordinate all activities with,and report regularly to senior leadership/sponsorship teams. • Monitor and mitigate project, program, and operational execution risks. • Provide oversight to ensure completion of program deliverables. Ensure entire programs are delivered on time and on budget with superior quality. • Provide oversight to teams of individuals from cross functional teams, as well as vendors to accomplish program outcomes. • Establish appropriate project management tools, processes and procedures for the corporate project management office as well as ensuring compliance with such tools. • Manage the program budget, putting in place financial disciplines and ensuring their execution to meet or beat budget. • Develop contract and manage vendor relationships and ensure their delivery, on time and on budget. • Responsible for the delivery of project components. What you'll bring to the team... • 8 years of business and/or consulting experience. • 6 years of project management experience. • Program management experience leading very large, mission-critical programs that involve significant business change. • Experience leading large teams in a matrix management environment. • Demonstrated track record of establishing priorities and meeting deadlines. • Experience developing and managing program budgets. • Strong knowledge of business case development including cost/benefit analysis, NPV, current and future state assessments. • Experience developing and negotiating partnerships with external vendors/suppliers. • Experience managing vendor agreements and tracking service levels. • Superior oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences. • Superior supervisory and matrix management skills and ability to oversee tasks delegated to others. • Bachelor’s degree in Information Systems or related field or an equivalent through a combination of education and related work experience. Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $125,500.00 - $200,800.00/Yr. Sponsored Job

Provide technical support and incident resolution for internal and external customers via phone, email, and chat, ensuring customer satisfaction and accurate documentation. | Minimum of 1 year related work experience and a high school diploma or equivalent. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... As a Support Specialist you will function as a single point of contact for all technical support for internal and/or external customers across the entire enterprise.  In this capacity you will serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. You will utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. The Support Specialist is responsible for end-to-end resolution and ownership of customer requests or concerns. To succeed, you will need to closely monitor requests, communicate with customers, and deliver solutions to requests with a sense of urgency.    Start date: December 8th, 2025 Day to day, you'll... • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information; interpret customer needs and utilize software solutions, personal knowledge, and troubleshooting skills to identify possible resolutions • Remote control desktops to resolve technical issues • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction • Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions • Use software solutions and computer systems to accurately document and track customer contacts • Adapt to changes in user demands, work environment, and changes to processes or requirements • Maintain a technical working knowledge of product or products supported by the department • Perform other duties as assigned The following schedules are available for this class (Based in Central Time): 7:30am - 4:00pm - Mon-Fri 7:30am - 4:00pm - Tue-Sat 7:30am - 4:00pm - Mon/Tue/Wed/Fri/Sat 7:30am - 4:00pm - Mon/Tue/Wed/Thur/Sat 7:30am - 4:00pm - Mon/Tue/Thur/Fri/Sat 8:00am - 4:30pm - Sun-Thur 8:00am - 4:30pm - Sun/Mon/Tue/Fri/Sat 8:00am - 4:30pm - Sun/Wed/Thur/Fri/Sat 9:00am - 5:30pm - Sun-Thur 11:30am - 8:00pm - Sun-Thur 11:30am - 8:00pm - Sun/Tue/Thur/Fri/Sat 11:30am - 8:00pm - Sun/Wed/Thur/Fri/Sat 11:30am - 8:00pm - Sun/Mon/Tue/Fri/Sat 12:30pm - 9:00pm - Mon/Wed/Thur/Fri/Sat 2:30pm - 11:00pm - Mon-Fri 2:30pm - 11:00pm - Tue-Sat 2:30pm - 11:00pm - Mon/Tue/Thur/Fri/Sat Education What you'll bring to the team... • High school diploma or equivalent Work Experience • 1 year minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $18.41 - $27.64/Hr.

Provide end-to-end technical support and incident resolution for internal and external customers via phone, email, and chat. | Minimum of 1 year related work experience and a high school diploma or equivalent. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... As a Support Specialist you will function as a single point of contact for all technical support for internal and/or external customers across the entire enterprise.  In this capacity you will serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. You will utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. The Support Specialist is responsible for end-to-end resolution and ownership of customer requests or concerns. To succeed, you will need to closely monitor requests, communicate with customers, and deliver solutions to requests with a sense of urgency.    Start date: December 8th, 2025 Day to day, you'll... • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information; interpret customer needs and utilize software solutions, personal knowledge, and troubleshooting skills to identify possible resolutions • Remote control desktops to resolve technical issues • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction • Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions • Use software solutions and computer systems to accurately document and track customer contacts • Adapt to changes in user demands, work environment, and changes to processes or requirements • Maintain a technical working knowledge of product or products supported by the department • Perform other duties as assigned The following schedules are available for this class (Based in Central Time): 7:30am - 4:00pm - Mon-Fri 7:30am - 4:00pm - Tue-Sat 7:30am - 4:00pm - Mon/Tue/Wed/Fri/Sat 7:30am - 4:00pm - Mon/Tue/Wed/Thur/Sat 7:30am - 4:00pm - Mon/Tue/Thur/Fri/Sat 8:00am - 4:30pm - Sun-Thur 8:00am - 4:30pm - Sun/Mon/Tue/Fri/Sat 8:00am - 4:30pm - Sun/Wed/Thur/Fri/Sat 9:00am - 5:30pm - Sun-Thur 11:30am - 8:00pm - Sun-Thur 11:30am - 8:00pm - Sun/Tue/Thur/Fri/Sat 11:30am - 8:00pm - Sun/Wed/Thur/Fri/Sat 11:30am - 8:00pm - Sun/Mon/Tue/Fri/Sat 12:30pm - 9:00pm - Mon/Wed/Thur/Fri/Sat 2:30pm - 11:00pm - Mon-Fri 2:30pm - 11:00pm - Tue-Sat 2:30pm - 11:00pm - Mon/Tue/Thur/Fri/Sat What you'll bring to the team... Education: • High school diploma or equivalent Work Experience: • 1 year minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $18.41 - $27.64/Hr.

Lead and execute external communications strategies to enhance brand visibility, manage media relations, support executive visibility, and oversee crisis communications. | Requires 10+ years in external communications with leadership experience, strong strategic and interpersonal skills, and ability to manage media and stakeholder relationships. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... H&R Block is seeking a Director of External Communications to join our Corporate Communications team. This role will report to the VP of Corporate Communications and will be responsible for leading external communications strategies to enhance brand visibility and build positive relationships with media, analysts, and other external stakeholders. Day to Day You'll... External Communications & Media Relations • Lead the development and execution of external communications strategies to enhance brand visibility and build positive relationships with the media and other external stakeholders. • Oversee media relations, including press releases, media briefings, and proactive media outreach. • Serve as a spokesperson for the organization, building and maintaining relationships with top-tier reporters. • Manage relationships with external communications agencies and consultants. • Maintain and enhance executive and spokesperson media training. • Lead performance measurement to define the impact of media on our business and brand performance. • Drive company and executive LinkedIn strategy to reinforce our financial expertise, trust and relevance on the channel. • Innovate communications approach with modern techniques and tools that match the dynamic and evolving media and social landscape. • Monitor and analyze media trends and public sentiment to inform strategic decisions and crisis management plans. • Lead the development of thought leadership content and speaking opportunities for H&R Block executives. • Manage external communications budgets and resources, ensuring cost-effective and efficient use. • Provide strategic counsel to senior leadership on external communication matters, including brand positioning and stakeholder engagement. • Ensure all external communications comply with legal and regulatory requirements, maintaining the highest standards of accuracy and integrity. Leadership & Collaboration • Proven experience leading people, cross-functional teams, and external agencies to achieve communications objectives, with a strong track record of driving results through effective collaboration and project management. Cultural Relevance & Insights • Ability to recognize and activate culturally relevant moments, leveraging timely and impactful communications strategies that resonate with diverse audiences to drive brand awareness and stakeholder connection. Corporate Reputation Management • Develop and execute comprehensive strategies to enhance and protect the company's reputation among key stakeholders, including investors, customers, and the media. • Monitor and analyze public perception and proactively address potential reputational risks. Executive Visibility • Support the development and execution of external executive visibility plans to enhance the company's thought leadership and reputation within the industry. Issues & Crisis Preparedness • Manage and mitigate crisis situations, ensuring timely and effective communication. • Maintain and upkeep issues and crisis protocols, scenario plans and key stakeholders. • Synthesize and analyze key narratives across earned media, social conversation and industry analyst commentary. Integrated Communications • Collaborate with departments throughout the company to ensure consistent messaging and brand alignment across all corporate channels. • Develop and execute corporate communications plans to support integrated communications campaigns and business objectives. • Collaborate with the internal communications Director and team to ensure external messages are aligned with key internal moments, company goals, plans, and voice. What you'll bring to the team... • Bachelor’s degree in Communications, Public Relations, English, Journalism, Business or related discipline from an accredited college or university. • 10 years of experience in external communications or a related field, with progressive responsibility. • Experience in a publicly traded organization is a plus. • Proven ability to work with others in a team setting across business units, departments, countries, and disciplines. • Innovative, strategic thinking and planning skills with the ability to create and communicate a vision for the future and translate it into clear strategies and specific priorities. • Strong interpersonal skills with the ability to lead through influence and network. • Results-orientation in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish projects. • Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills. • Strong verbal and written communication skills, including excellent presentation, facilitation, and listening skills. • Ability to translate complex ideas into clear, influential communications and to manage multiple projects and/or teams simultaneously while working independently in a fast-paced environment. • Track record demonstrates the ability to formulate strategic communications plans and to also execute tactical needs. Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $120,900.00 - $205,500.00/Yr. Sponsored Job #LI-KB1 #LI-Remote

Lead daily office operations during tax season, manage associate scheduling, handle client escalations, and ensure quality customer service. | Prior customer service experience, strong organizational and communication skills, MS Office proficiency, ability to work independently, and flexible 40-hour work schedule. | Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April. It would be even better if you also had... • Experience supervising or managing people • History of delivering outstanding customer experiences What you'll bring to the team... • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary • Serve as point of contact for onsite escalated client service concerns • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals • Lead daily huddles and communicate essential information to office associates Your Expertise • Prior experience working in customer service or similar role • Strong organizational skills and ability to plan and manage day-to-day office operations • Customer-centric mindset and strong communication skills • Computer proficient with the ability to use MS Office • Demonstrated ability to work independently with minimal supervision • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs • High school diploma / equivalent or higher Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. • Employee Assistance Program with Health Advocate. • Wellbeing program, BetterYou, to help you build healthy habits. • Neurodiversity and caregiver support available to you and your family. • Various discounts on everyday items and services. • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. • Click here to checkout all available benefits. The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $11.00 - $29.00/Hr. Sponsored Job #63697

Lead daily office operations during tax season, manage associate scheduling, handle client escalations, and ensure quality customer service. | Prior customer service experience, strong organizational and communication skills, MS Office proficiency, ability to work independently, and flexible 40-hour work schedule. | Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April. It would be even better if you also had... • Experience supervising or managing people • History of delivering outstanding customer experiences What you'll bring to the team... • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary • Serve as point of contact for onsite escalated client service concerns • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals • Lead daily huddles and communicate essential information to office associates Your Expertise • Prior experience working in customer service or similar role • Strong organizational skills and ability to plan and manage day-to-day office operations • Customer-centric mindset and strong communication skills • Computer proficient with the ability to use MS Office • Demonstrated ability to work independently with minimal supervision • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs • High school diploma / equivalent or higher Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. • Employee Assistance Program with Health Advocate. • Wellbeing program, BetterYou, to help you build healthy habits. • Neurodiversity and caregiver support available to you and your family. • Various discounts on everyday items and services. • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. • Click here to checkout all available benefits. The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $11.00 - $29.00/Hr. Sponsored Job #63697

Support daily tax office operations, lead associates, handle client escalations, and ensure scheduling and service standards are met during tax season. | Prior customer service experience, strong organizational and communication skills, ability to work independently, flexible schedule, and at least a high school diploma. | Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It’s an exciting time to be a part of H&R Block! At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day… Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. What you’ll bring to the role: • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block • Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary • Serve as point of contact for onsite escalated client service concerns • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals • Lead daily huddles and communicate essential information to office associates Your Expertise • Prior experience working in customer service or similar role • Strong organizational skills and ability to plan and manage day-to-day office operations • Customer-centric mindset and strong communication skills • Computer proficient with the ability to use MS Office • Demonstrated ability to work independently with minimal supervision • Positive attitude • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs • High school diploma / equivalent or higher It would be even better if you also had… • Experience supervising or managing people • History of delivering outstanding customer experiences Why Work for Us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. • Employee Assistance Program with Health Advocate. • Wellbeing program, BetterYou, to help you build healthy habits. • Neurodiversity and caregiver support available to you and your family. • Various discounts on everyday items and services. • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. • Click here to checkout all available benefits: www.blockbenefits.com The Community You Will Join: At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Location: Meriden, Connecticut Job Types: Full-time, Part-time, Temporary Pay: $16.35 - $17.00 per hour Expected hours: 30 – 40 per week Benefits: • Employee assistance program • Employee discount Shift availability: • Night Shift (Required) • Day Shift (Required) Ability to Commute: • Meriden, Connecticut (Required) Work Location: In person

Prepare accurate tax returns, conduct client tax interviews, provide IRS support, and mentor teammates during the tax season. | Completion of H&R Block Tax Knowledge Assessment, experience in accounting or tax, ability to work with virtual tools, and meet IRS/state requirements. | Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It’s an exciting time to be a part of H&R Block! At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day…. As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. Joining H&R Block as a seasonal, experienced Tax Professional means you’ll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you’ll need to be successful. What you’ll bring to the role: • Conduct tax interviews with clients face to face and through virtual tools – video, phone, chat, email • Prepare complete and accurate tax returns • Generate business growth, increase client retention, and offer additional products and services • Provide clients with IRS support • o All certification levels can provide tax notice services • o Circular 230 associates can provide audit representation • Mentor and support teammates Your Expertise: • Successful completion of the H&R Block Tax Knowledge Assessment1 • Experience in accounting, finance, bookkeeping or tax • Experience completing individual returns • Experience working in a fast-paced environment • Comfort working with virtual tools – video, phone and chat • Ability to effectively communicate in person, via phone and in writing • Must meet IRS and applicable state requirements • High school diploma / equivalent or higher It would be even better if you also had: • Bachelor’s degree in accounting or related field • CPA or Enrolled Agent certification • Experience completing complex returns (individual, trust, partnership) • 5+ years of experience in accounting, finance, bookkeeping or tax • Experience conducting virtual tax interviews • Experience with tax planning and audit support • Sales and/or marketing experience Why Work for Us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. • Employee Assistance Programwith Health Advocate. • Wellbeing program, BetterYou, to help you build healthy habits. • Neurodiversity and caregiver support available to you and your family. • Various discountson everyday items and services. • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. • Check out all available benefits at www.blockbenefits.com. • Flexibility Create your own availability schedule Paid training Medical 401K Opportunities to grow with Block Multiple positions The Community You Will Join: At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. 1 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Location: 10533 Greenwood Avenue North, Seattle, Washington 98133 Job Types: Full-time, Part-time, Temporary Pay: $25.00 - $30.00 per hour Ability to Commute: • Bellevue, WA 98004 (Required) Ability to Relocate: • Bellevue, WA 98004: Relocate before starting work (Required) Work Location: In person

Lead and manage staffing, operations, and growth across three tax offices while developing associates and ensuring excellent client service. | People management experience, ability to execute growth plans, strong communication skills, high school diploma or equivalent, and completion of tax course or assessment. | Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person. It would be even better if you also had... • Multi-unit people management experience in the retail, restaurant, banking, or other related industry What you'll bring to the team... • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement • Assist DGM in recruiting and interviewing candidates for tax office associate positions • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns • Build an engaging team environment, across all offices, by training and coaching associates recognizing outstanding associate contributions • Lead daily team meetings and communicate essential information to tax office associates • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices • Travel between offices as required • Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment* Your Expertise • People management experience, with the demonstrated ability to grow and develop associates • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs • Computer proficient with the ability to use MS Office • Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)* Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. • Employee Assistance Program with Health Advocate. • Wellbeing program, BetterYou, to help you build healthy habits. • Neurodiversity and caregiver support available to you and your family. • Various discounts on everyday items and services. • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.  • Check out all available benefits at www.blockbenefits.com. The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. • Enrollment in or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Sponsored Job #40319

Lead and manage three tax offices, develop associates, execute growth plans, handle staffing and operations, and prepare tax returns as needed. | People management experience, ability to execute growth plans, strong communication skills, customer-centric mindset, computer proficiency, and completion of tax course or assessment. | Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person. It would be even better if you also had... • Multi-unit people management experience in the retail, restaurant, banking, or other related industry What you'll bring to the team... • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement • Assist DGM in recruiting and interviewing candidates for tax office associate positions • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns • Build an engaging team environment, across all offices, by training and coaching associates recognizing outstanding associate contributions • Lead daily team meetings and communicate essential information to tax office associates • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices • Travel between offices as required • Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment* Your Expertise • People management experience, with the demonstrated ability to grow and develop associates • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs • Computer proficient with the ability to use MS Office • Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)* Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. • Employee Assistance Program with Health Advocate. • Wellbeing program, BetterYou, to help you build healthy habits. • Neurodiversity and caregiver support available to you and your family. • Various discounts on everyday items and services. • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.  • Check out all available benefits at www.blockbenefits.com. The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. • Enrollment in or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $15.00 - $40.00/Hr. Sponsored Job #3331

Lead engineering teams to deliver scalable tax product solutions in Azure, ensuring operational excellence and driving technical strategy. | 5+ years leadership experience, strong background in cloud-native Azure environments, agile product development, excellent communication, and stakeholder management. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... We’re looking for a strategic and hands-on technology leader to join our Tax Products Squad. This team builds and operates critical services like Second Look, Tax Resolution Services, Tax Identity Shield, and Peace of Mind—key pillars of our Block Next strategy. You’ll also lead the engineering of our digital communication channels that connect Tax Pros with clients. This is a high-impact role where you’ll guide a team of engineers working in a cloud-native Azure environment, collaborating with Product and Design to deliver seamless client experiences while ensuring operational excellence during tax season. Day to day you'll... • Define and execute the technical strategy for tax products and client communication platforms. • Lead agile engineering teams to deliver scalable, high-quality solutions on time and within budget. • Collaborate with cross-functional partners to align on goals, delivery milestones, and budgets. • Ensure flawless operations during peak tax season, proactively resolving risks and blockers. • Coach engineers on design and coding best practices, fostering a culture of innovation and learning. • Drive adoption of AI tools and emerging technologies to elevate team productivity. What you'll bring to the team... • Passion for building inclusive, client-first experiences. • Proven experience leading engineering teams in a product-centric, agile environment. • Strong technical background in cloud-native architectures (preferably Azure), CI/CD, and modern SDLC. • Excellent stakeholder management and communication skills. • Ability to balance strategic thinking with hands-on execution. • Experience with tax-related products or regulated environments is a plus. • Leadership & Program Delivery • 5+ years of experience in business, consulting, or technology leadership roles or equivalent. • 4+ years of product development experience, including oversight of large-scale, mission-critical initiatives that drive significant business transformation. • Proven success leading cross-functional teams in matrixed environments, with a focus on delivery excellence and stakeholder alignment. • Demonstrated ability to set priorities, manage competing deadlines, and deliver results under pressure. • Communication & Influence • Exceptional oral, written, and interpersonal communication skills. • Adept at presenting to and influencing diverse audiences, from engineering teams to senior executives. • Strong facilitation skills to drive alignment and decision-making across stakeholders. • Team Development & Coaching • Superior supervisory and matrix management capabilities, with a track record of mentoring and developing high-performing teams. • Passion for fostering a culture of innovation, continuous learning, and technical excellence. • Education • Bachelor’s degree in Information Systems, Computer Science, or a related field—or equivalent experience through a combination of education and work. It would be even better if you also had... A Strong Desire To • Be part of a mission-driven team transforming how clients engage with tax services. • Work in a highly innovative environment with access to cutting-edge tools and technologies. • Lead meaningful work that impacts millions of clients during one of the most critical times of the year. • Enjoy a collaborative culture that values growth, creativity, and continuous improvement. Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Sponsored Job

Provide exceptional client service via phone, email, and chat by resolving HR-related inquiries and escalated cases accurately and timely. | High school diploma, strong communication and problem-solving skills, ability to work independently and in a team, quiet workspace with reliable internet, and preferably some call center or customer service experience. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... A People Resource Center Representative (PRC) is expected to provide exceptional client service. This is primarily achieved through phone, email, and chat communication with inbound callers. Their responsibilities encompass receiving, resolving, and documenting a comprehensive variety of Human Resources (HR) and training support requests. They are also tasked with researching and resolving escalated cases. This includes the timely and accurate resolution of associate care cases and other HR systems transactions. A PRC Representative utilizes various data sources to properly analyze a problem, determine the best method for its resolution, document the situation, and present a detailed explanation to the associate. Day to day, you’ll... • Act as the primary contact for HR-related inbound cases, representing Payroll, Tax Training, Benefits, and Compensation by supporting related case questions and inquiries. • Communicate via various channels, interpret client needs, and use software to find resolutions. • Deliver outstanding customer service to all stakeholders by actively listening, providing accurate information, and resolving inquiries promptly and professionally. • Use problem-solving skills to effectively address and resolve associate inquiries including situation analysis, action identification, and appropriate guidance or escalation. • Collaborate with team members and leaders for seamless service delivery, exceeding client case resolution expectations. • Use tools and resources to ensure data accuracy and reasonableness, resolve cases within service level agreement (SLA), and confirm all data sources have been used in case resolution. • Proactively identify trends that may lead to a high volume of cases and partner with leadership for resolution. • Work with management on casework and daily workload management. • Participate in on-camera 1:1 and weekly team meetings. • Perform other duties as assigned. Start Date: October 13th, 2025 What you'll bring to the team... • High school diploma or equivalent • Ability to work independently while also being team-oriented • Strong analytical and detail-oriented skills, with the ability to do repetitive tasks and remain focused • Demonstrated adaptability and capability to work effectively in a fast-paced environment • Verbal and written communication skills, with active listening abilities to understand and address client needs effectively • Ability to communicate clearly and maintain composure, using effective customer service techniques with clients who may be under stress • Proven time management skills to effectively adhere to the team's SLA while simultaneously resolving multiple cases • Resolution-focused approach to problem-solving, ensuring efficient and effective solutions to client issues. • A quiet workspace to support a professional phone case client experience • Internet speed of at least 15 Mbps - required It would be even better if you also had... • Experience working with Microsoft Teams • Experience working with Salesforce • Experience in a call center environment • Experience in a customer service role Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $16.06 - $24.09/Hr.