H&R Block

Design, develop, maintain software components, lead functional tasks, and mentor team members while collaborating with cross-functional teams. | At least 5 years web-based application experience with Microsoft stack including 3 years with Azure, SQL, and C#, plus a bachelor's degree or equivalent. | About the Role We are searching for a Senior Software Engineer to help us modernize our software architecture. When you join us, you’ll use your technical expertise to design, develop, and maintain software components and products that support H&R Block business applications and transform our technology. You’ll serve as the lead role for day-to-day functional tasks in the team, developer support, and maintaining the development environment. Ready to innovate and solve problems in new ways? Join us. Use tools, languages, coding standards, and best practices to develop new product features and maintain year over year product functionality and enhancements Create and execute unit tests and addresses defects Work closely with Quality Assurance, User Experience, and other related teams to ensure consistent understanding of requirements and approach Assist in planning and implementation of a strategic direction for the product Identify product design features to support scalability, usability, and better performance Assist and drive technical design and code reviews for all new enhancements and maintenance work delivered by the development team Understand complex business and functional requirements and produce technical specifications and product requirements Mentor and coach other team members on the latest technological advances within the current technology used and establish consistent best practices Required Qualifications Education: Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. Work Experience: At least 5 years of experience in building web-based applications using Microsoft technology stack Expert/strong experience (3 years) in developing applications with Microsoft Azure cloud Expert/strong experience (3 years) in developing web-based interfaces using HTML and Java Script Library Expert (3 years) in developing MS SQL based applications and C# Experience in building applications using Angular Knowledge in building environments using TFE Experience with scrum methodology Ability to work independently with minimum supervision Experience with Azure DevOps platform or Github for Source code, boards and CI/CD pipelines Excellent communication and problem-solving skills Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Sponsored Job #LI-SH1 #LI-Hybrid

Lead customer acquisition engine with integrated paid media and analytics to drive scalable growth. | 12+ years marketing leadership with expertise in performance marketing, attribution, and team leadership. | About the Role The Vice President, Growth Media is responsible for building and leading a world-class customer acquisition engine that drives efficient, scalable growth across the enterprise. This executive owns the strategy, planning, execution, and optimization of all paid media investments while continuously improving marketing efficiency through data-driven decision making, experimentation, and innovation. Reporting to the Chief Marketing Officer, this leader oversees an integrated performance marketing organization responsible for acquiring new customers across multiple business units through a sophisticated omnichannel media strategy. They partner closely with Marketing Analytics, Digital Experience, GTM Strategy, Brand Strategy, Marketing Operations, Product, and agency partners to maximize growth while optimizing marketing investment. This role is accountable for delivering measurable business outcomes - not simply media execution - including profitable customer acquisition, media efficiency, and long-term customer value. Mission Build and optimize a high-performing customer acquisition engine that efficiently acquires new customers at scale while maximizing long-term business value. What You'll Own Paid Media Strategy & Investment Develop and execute enterprise paid media strategies across all customer acquisition channels, balancing long-term brand investment with short-term performance objectives. Channels include: Paid Search Paid Social Programmatic Mass Media (TV, CTV, Video) Out-of-Home (OOH) Audio Direct Mail Emerging acquisition channels Performance Marketing: Own the end-to-end customer acquisition strategy, continually improving efficiency through optimization, experimentation, and innovation. Responsibilities include: Prospecting strategy Audience strategy Media channel optimization Budget allocation Bid and investment strategy Creative testing in partnership with Brand Landing page optimization partnership with Digital Experience Customer acquisition forecasting in partnership with Marketing Analytics Search & Discoverability: Lead the organization's approach to organic and AI-powered discoverability. Including: Enterprise SEO strategy Generative Engine Optimization (GEO) AI search optimization Organic search growth Media Planning & Buying: Lead annual and seasonal media planning processes that maximize business outcomes across all business units. Responsible for: Media investment strategy Budget allocation Channel mix Flighting Audience planning Market prioritization Agency planning oversight Measurement & Optimization: Partner with Marketing Analytics to develop and continuously improve marketing effectiveness through advanced measurement. Including: Attribution strategy Incrementality testing Media Mix Modeling (MMM) Experiment design Performance reporting Investment optimization Channel performance insights Agency & Partner Leadership: Lead relationships with external media agencies and strategic media partners. Responsible for: Agency strategy Performance management Commercial negotiations Capability development Innovation roadmap Media partnerships Audience & Data Strategy: Partner closely with Marketing Analytics, Lifecycle Marketing and Digital Experience to improve targeting and customer acquisition. Including: First-party data capture strategy Audience development Propensity-based targeting Lead scoring strategy Identity resolution Personalization enablement The Vice President will be directly accountable for delivering measurable improvements across key growth metrics, including: New customer growth Customer acquisition efficiency Lifetime Value to Customer Acquisition Cost (LTV:CAC) Cost Per New Start (CPNS) Marketing ROI Paid media performance Acquisition channel contribution Prospecting effectiveness Media investment efficiency Incremental customer acquisition First-party audience growth Leadership Expectations Build a high-performing, performance-oriented growth marketing organization. Create a culture of experimentation, learning, and continuous optimization. Balance short-term acquisition goals with long-term customer value. Make investment decisions grounded in data, customer insights, and measurable business impact. Champion innovation across emerging channels, AI, automation, and marketing technology. Develop strong partnerships across Marketing Analytics, Brand Strategy, Digital Experience, Product, Finance, and Operations to deliver integrated growth strategies. Lead external agencies as strategic business partners while building internal capability and expertise. Required Qualifications 12+ years of progressive marketing leadership experience, with significant expertise in performance marketing and customer acquisition Proven experience managing large-scale, multi-channel media budgets Deep expertise across paid search, paid social, programmatic, video, audio, direct mail, and emerging acquisition channels Demonstrated success improving acquisition efficiency and profitable customer growth Experience leading media agencies and complex external partnerships Strong understanding of attribution, incrementality testing, marketing mix modeling, and performance measurement Experience leveraging first-party data, audience segmentation, and propensity modeling to improve marketing performance Executive-level communication skills with the ability to influence cross-functional leaders and executive stakeholders Experience building and developing high-performing teams through periods of transformation and growth Preferred Qualifications Experience leading marketing for a large-scale consumer brand with significant media investment with both retail and digital experiences Experience building and leading high-performing media teams Background in retail, financial services, subscription, or high-volume customer acquisition businesses Experience optimizing marketing through AI, automation, and emerging marketing technologies Familiarity with Adobe, Google, Meta, and other enterprise marketing platforms MBA or equivalent advanced business experience Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $232,000.00 - $348,000.00/Yr. Sponsored Job #LI-KB1 #LI-Remote

Design end-to-end user experiences and collaborate with cross-functional teams to build digital products. | Requires 8+ years in product design with strong prototyping, user research, and AI tool experience. | About The Role H&R Block is investing in an AI-first future to transform how we serve our clients, and we're expanding our Product Design organization to help build the next generation of digital experiences. As a Lead Product Designer, you'll own and shape core product experiences for an early-stage digital product, working closely with Product Managers, Engineers, Researchers, and Design Engineers to bring ideas to life. You'll contribute to experience strategy, interaction design, usability research, and prototyping, with AI tools integrated into both the products we create and our day-to-day design workflow. This is a highly hands-on role where you'll design end-to-end user journeys, build and test prototypes, participate in user research, and partner with engineering teams through delivery. Your work will directly influence how millions of clients experience H&R Block's future digital products. Day to day, you'll... • Design end-to-end user experiences and product workflows • Create wireframes, prototypes, and interaction designs to bring concepts to life • Partner closely with Product Managers, Engineers, Researchers, and Design Engineers • Participate in user research and usability testing activities • Validate design solutions through testing, feedback, and iteration • Translate customer and business needs into intuitive product experiences • Use AI tools as part of the design and prototyping process • Contribute to product strategy and experience direction for a new digital product • Support implementation and delivery by collaborating closely with engineering teams • Continuously improve experiences based on user insights and product learnings Required Qualifications • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 8 years minimum related work experience • Strong portfolio showing end-to-end product design work: flows, interaction design, and visual craft • Experience designing and testing prototypes with real users, and translating findings into design decisions • Ability to work in iterative development cycles with engineering and product management • Clear written and verbal communication, including presenting work to stakeholders and leadership • Comfort with ambiguity: able to take a loosely defined problem and drive toward a validated design direction Preferred Qualifications • Experience designing AI-powered or conversational product experiences • Experience with AI-assisted design and prototyping tools • Background in fintech, financial services, or other regulated industries • Experience contributing to or working within an enterprise design system • Familiarity with moderated and unmoderated research methods • Experience supporting new product initiatives from concept through launch Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr.

Design end-to-end user experiences and collaborate with cross-functional teams to build AI-integrated digital products. | Requires 8+ years in product design with strong prototyping, user research, and AI tool experience. | About The Role H&R Block is investing in an AI-first future to transform how we serve our clients, and we're expanding our Product Design organization to help build the next generation of digital experiences. As a Lead Product Designer, you'll own and shape core product experiences for an early-stage digital product, working closely with Product Managers, Engineers, Researchers, and Design Engineers to bring ideas to life. You'll contribute to experience strategy, interaction design, usability research, and prototyping, with AI tools integrated into both the products we create and our day-to-day design workflow. This is a highly hands-on role where you'll design end-to-end user journeys, build and test prototypes, participate in user research, and partner with engineering teams through delivery. Your work will directly influence how millions of clients experience H&R Block's future digital products. Day to day, you'll... • Design end-to-end user experiences and product workflows • Create wireframes, prototypes, and interaction designs to bring concepts to life • Partner closely with Product Managers, Engineers, Researchers, and Design Engineers • Participate in user research and usability testing activities • Validate design solutions through testing, feedback, and iteration • Translate customer and business needs into intuitive product experiences • Use AI tools as part of the design and prototyping process • Contribute to product strategy and experience direction for a new digital product • Support implementation and delivery by collaborating closely with engineering teams • Continuously improve experiences based on user insights and product learnings Required Qualifications • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 8 years minimum related work experience • Strong portfolio showing end-to-end product design work: flows, interaction design, and visual craft • Experience designing and testing prototypes with real users, and translating findings into design decisions • Ability to work in iterative development cycles with engineering and product management • Clear written and verbal communication, including presenting work to stakeholders and leadership • Comfort with ambiguity: able to take a loosely defined problem and drive toward a validated design direction Preferred Qualifications • Experience designing AI-powered or conversational product experiences • Experience with AI-assisted design and prototyping tools • Background in fintech, financial services, or other regulated industries • Experience contributing to or working within an enterprise design system • Familiarity with moderated and unmoderated research methods • Experience supporting new product initiatives from concept through launch Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr.

Design end-to-end user experiences and collaborate with cross-functional teams to build digital products. | Requires 8+ years of product design experience, prototyping, user research, and strong communication skills. | About The Role H&R Block is investing in an AI-first future to transform how we serve our clients, and we're expanding our Product Design organization to help build the next generation of digital experiences. As a Lead Product Designer, you'll own and shape core product experiences for an early-stage digital product, working closely with Product Managers, Engineers, Researchers, and Design Engineers to bring ideas to life. You'll contribute to experience strategy, interaction design, usability research, and prototyping, with AI tools integrated into both the products we create and our day-to-day design workflow. This is a highly hands-on role where you'll design end-to-end user journeys, build and test prototypes, participate in user research, and partner with engineering teams through delivery. Your work will directly influence how millions of clients experience H&R Block's future digital products. Day to day, you'll... • Design end-to-end user experiences and product workflows • Create wireframes, prototypes, and interaction designs to bring concepts to life • Partner closely with Product Managers, Engineers, Researchers, and Design Engineers • Participate in user research and usability testing activities • Validate design solutions through testing, feedback, and iteration • Translate customer and business needs into intuitive product experiences • Use AI tools as part of the design and prototyping process • Contribute to product strategy and experience direction for a new digital product • Support implementation and delivery by collaborating closely with engineering teams • Continuously improve experiences based on user insights and product learnings Required Qualifications • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 8 years minimum related work experience • Strong portfolio showing end-to-end product design work: flows, interaction design, and visual craft • Experience designing and testing prototypes with real users, and translating findings into design decisions • Ability to work in iterative development cycles with engineering and product management • Clear written and verbal communication, including presenting work to stakeholders and leadership • Comfort with ambiguity: able to take a loosely defined problem and drive toward a validated design direction Preferred Qualifications • Experience designing AI-powered or conversational product experiences • Experience with AI-assisted design and prototyping tools • Background in fintech, financial services, or other regulated industries • Experience contributing to or working within an enterprise design system • Familiarity with moderated and unmoderated research methods • Experience supporting new product initiatives from concept through launch Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr.

Greet clients, manage scheduling, and ensure client needs are met in person or virtually. | Previous customer service experience, strong organizational and time-management skills, and proficiency with Microsoft Office. | About the Role Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block1 as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future. What You’ll Bring to the Team: Answer phones and greet clients in a personalized, friendly, and inviting manner Match clients with the best-suited tax professional for their needs Schedule clients how they would like to be scheduled Help to ensure all clients needs have been met during service both in person, over the phone or virtually Maintain office cleanliness and organization of resources with team members Other duties as assigned Your Expertise: Experience working in a fast-paced environment Previous experience in a customer service environment Ability to multi-task Strong organizational and time-management skills Computer proficient with the ability to use Microsoft Office Preferred Qualifications High school diploma or equivalent Ability to work flexible schedule and/or in multiple locations Sales/marketing experience 1 This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Design, develop, and deploy AI platform services with GenAI capabilities, produce technical specs, execute unit tests, and collaborate for scalability and performance. | Bachelor's degree and 5+ years software development experience with proficiency in .NET, Azure, REST APIs, and agile methodologies. | About the Role H&R Block AI Platforms Team is looking for an experienced Sr. Software Engineer to join a high-powered team to build AI platforms and solutions. You will be joining an elite team of engineers charged with developing transformative GenAI capabilities to power the next generation of customer experiences. As a Software Engineer on this team, you will be responsible for designing, developing, and deploying services on this platform. Use business and functional requirements to produce technical specifications and platform requirements Use tools, languages, coding standards and best practices to develop new product features and continually enhance product functionality Create and execute unit tests and address identified defects Work closely with other team members to ensure consistent understanding of requirements and approach Build features to support scalability, usability, resiliency and better performance Assist in technical design and code reviews for new enhancements and maintenance work delivered by the development team Required Qualifications Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. 5+ years of experience building software products & solutions. 3-5 year of hands on experience working with: .NET, REST APIs, Cosmos/SQL server, Azure. Experience working with agile methodologies (SCRUM and/or Kanban). Experience with Azure DevOps platform including source control management systems and continuous integration/deployment environments. Experience developing engineering solutions to meet functional & non-functional requirements. Strong communication skills and problem-solving skills. Preferred Qualifications 1+ year of experience building AI products & solutions Experience with the following Azure SignalR service and Azure AI Services Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-SH1 #LI-REMOTE

Design and build scalable cloud-native data services, implement CI/CD pipelines, ensure code quality, and mentor engineers. | 5+ years experience, strong C#, TypeScript, SQL skills, CI/CD and DevOps experience, and strong communication. | About the Role: The Data Platform team is on a mission to transform how data and AI empower decision-making across the enterprise. Our Data Platforms team is building scalable, secure, and intelligent infrastructure to support advanced analytics, real-time insights, and seamless data integration. We are creating a unified data foundation that accelerates innovation and drives measurable business impact. Senior Software Engineer will design, build, and evolve modern, cloud-native applications and services that power our enterprise data platform. This is a hands-on technical leadership role requiring deep engineering expertise, strong architectural judgment, and the ability to mentor and influence others while delivering high-impact solutions. Day to day, you'll... Design and build scalable, highly available data services using ASP.NET Core, Angular, and Azure services. • Implement DevOps & CI/CD: Establish robust CI/CD pipelines using tools like, Azure DevOps, Terraform, and cloud services. • Champion code quality, testing, security, and observability. • Collaborate with product managers, architects, and peers to deliver high‑value features and improvements. • Mentor other engineers. Required Qualifications: • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 5+ years of professional experience building software systems. • Strong expertise in C#, TypeScript, SQL, and software design patterns. • Experience with CI/CD pipelines, DevOps practices, and infrastructure-as-code. • Strong communication skills and a collaborative mindset. • Passion for innovation, continuous learning, and mentoring others. Preferred Qualifications: • Experience using AI-assisted development tools such as GitHub Copilot to enhance code quality, productivity, and developer workflows. • Experience with Azure App Services, Kubernetes, and serverless architectures. • Knowledge of event-driven architecture and domain-driven design. • Certifications in Azure Developer, Azure Solutions Architect, or similar. • Exposure to AI/ML integration in software products. Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $101,200.00 - $161,900.00/Yr. Sponsored Job: #LI-SH1 #LI-Remote

Design and build scalable cloud-native data services, implement DevOps pipelines, ensure code quality, and mentor engineers. | 5+ years experience, strong C#, TypeScript, SQL skills, CI/CD and DevOps experience, strong communication and mentoring abilities. | About the Role: The Data Platform team is on a mission to transform how data and AI empower decision-making across the enterprise. Our Data Platforms team is building scalable, secure, and intelligent infrastructure to support advanced analytics, real-time insights, and seamless data integration. We are creating a unified data foundation that accelerates innovation and drives measurable business impact. Senior Software Engineer will design, build, and evolve modern, cloud-native applications and services that power our enterprise data platform. This is a hands-on technical leadership role requiring deep engineering expertise, strong architectural judgment, and the ability to mentor and influence others while delivering high-impact solutions. Day to day, you'll... Design and build scalable, highly available data services using ASP.NET Core, Angular, and Azure services. • Implement DevOps & CI/CD: Establish robust CI/CD pipelines using tools like, Azure DevOps, Terraform, and cloud services. • Champion code quality, testing, security, and observability. • Collaborate with product managers, architects, and peers to deliver high‑value features and improvements. • Mentor other engineers. Required Qualifications: • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 5+ years of professional experience building software systems. • Strong expertise in C#, TypeScript, SQL, and software design patterns. • Experience with CI/CD pipelines, DevOps practices, and infrastructure-as-code. • Strong communication skills and a collaborative mindset. • Passion for innovation, continuous learning, and mentoring others. Preferred Qualifications: • Experience using AI-assisted development tools such as GitHub Copilot to enhance code quality, productivity, and developer workflows. • Experience with Azure App Services, Kubernetes, and serverless architectures. • Knowledge of event-driven architecture and domain-driven design. • Certifications in Azure Developer, Azure Solutions Architect, or similar. • Exposure to AI/ML integration in software products. Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $101,200.00 - $161,900.00/Yr. Sponsored Job: #LI-SH1 #LI-Remote

Design and build scalable cloud-native data services, implement DevOps pipelines, ensure code quality, and mentor engineers. | Requires 5+ years experience, expertise in C#, TypeScript, SQL, DevOps, strong communication, and mentoring skills. | About the Role: The Data Platform team is on a mission to transform how data and AI empower decision-making across the enterprise. Our Data Platforms team is building scalable, secure, and intelligent infrastructure to support advanced analytics, real-time insights, and seamless data integration. We are creating a unified data foundation that accelerates innovation and drives measurable business impact. Senior Software Engineer will design, build, and evolve modern, cloud-native applications and services that power our enterprise data platform. This is a hands-on technical leadership role requiring deep engineering expertise, strong architectural judgment, and the ability to mentor and influence others while delivering high-impact solutions. Day to day, you'll... Design and build scalable, highly available data services using ASP.NET Core, Angular, and Azure services. • Implement DevOps & CI/CD: Establish robust CI/CD pipelines using tools like, Azure DevOps, Terraform, and cloud services. • Champion code quality, testing, security, and observability. • Collaborate with product managers, architects, and peers to deliver high‑value features and improvements. • Mentor other engineers. Required Qualifications: • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 5+ years of professional experience building software systems. • Strong expertise in C#, TypeScript, SQL, and software design patterns. • Experience with CI/CD pipelines, DevOps practices, and infrastructure-as-code. • Strong communication skills and a collaborative mindset. • Passion for innovation, continuous learning, and mentoring others. Preferred Qualifications: • Experience using AI-assisted development tools such as GitHub Copilot to enhance code quality, productivity, and developer workflows. • Experience with Azure App Services, Kubernetes, and serverless architectures. • Knowledge of event-driven architecture and domain-driven design. • Certifications in Azure Developer, Azure Solutions Architect, or similar. • Exposure to AI/ML integration in software products. Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $101,200.00 - $161,900.00/Yr. Sponsored Job: #LI-SH1 #LI-Remote

Design and build scalable cloud-native data services, implement DevOps pipelines, ensure code quality, and mentor engineers. | 5+ years experience, strong C#, TypeScript, SQL skills, DevOps and CI/CD experience, and collaborative communication. | About the Role: The Data Platform team is on a mission to transform how data and AI empower decision-making across the enterprise. Our Data Platforms team is building scalable, secure, and intelligent infrastructure to support advanced analytics, real-time insights, and seamless data integration. We are creating a unified data foundation that accelerates innovation and drives measurable business impact. Senior Software Engineer will design, build, and evolve modern, cloud-native applications and services that power our enterprise data platform. This is a hands-on technical leadership role requiring deep engineering expertise, strong architectural judgment, and the ability to mentor and influence others while delivering high-impact solutions. Day to day, you'll... Design and build scalable, highly available data services using ASP.NET Core, Angular, and Azure services. • Implement DevOps & CI/CD: Establish robust CI/CD pipelines using tools like, Azure DevOps, Terraform, and cloud services. • Champion code quality, testing, security, and observability. • Collaborate with product managers, architects, and peers to deliver high‑value features and improvements. • Mentor other engineers. Required Qualifications: • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 5+ years of professional experience building software systems. • Strong expertise in C#, TypeScript, SQL, and software design patterns. • Experience with CI/CD pipelines, DevOps practices, and infrastructure-as-code. • Strong communication skills and a collaborative mindset. • Passion for innovation, continuous learning, and mentoring others. Preferred Qualifications: • Experience using AI-assisted development tools such as GitHub Copilot to enhance code quality, productivity, and developer workflows. • Experience with Azure App Services, Kubernetes, and serverless architectures. • Knowledge of event-driven architecture and domain-driven design. • Certifications in Azure Developer, Azure Solutions Architect, or similar. • Exposure to AI/ML integration in software products. Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $101,200.00 - $161,900.00/Yr. Sponsored Job: #LI-SH1 #LI-Remote

Design and build scalable cloud-native data services, implement CI/CD pipelines, ensure code quality and security, collaborate cross-functionally, and mentor engineers. | 5+ years experience, strong C#, TypeScript, SQL skills, DevOps and infrastructure-as-code experience, excellent communication, and mentoring ability. | About the Role: The Data Platform team is on a mission to transform how data and AI empower decision-making across the enterprise. Our Data Platforms team is building scalable, secure, and intelligent infrastructure to support advanced analytics, real-time insights, and seamless data integration. We are creating a unified data foundation that accelerates innovation and drives measurable business impact. Senior Software Engineer will design, build, and evolve modern, cloud-native applications and services that power our enterprise data platform. This is a hands-on technical leadership role requiring deep engineering expertise, strong architectural judgment, and the ability to mentor and influence others while delivering high-impact solutions. Day to day, you'll... Design and build scalable, highly available data services using ASP.NET Core, Angular, and Azure services. • Implement DevOps & CI/CD: Establish robust CI/CD pipelines using tools like, Azure DevOps, Terraform, and cloud services. • Champion code quality, testing, security, and observability. • Collaborate with product managers, architects, and peers to deliver high‑value features and improvements. • Mentor other engineers. Required Qualifications: • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 5+ years of professional experience building software systems. • Strong expertise in C#, TypeScript, SQL, and software design patterns. • Experience with CI/CD pipelines, DevOps practices, and infrastructure-as-code. • Strong communication skills and a collaborative mindset. • Passion for innovation, continuous learning, and mentoring others. Preferred Qualifications: • Experience using AI-assisted development tools such as GitHub Copilot to enhance code quality, productivity, and developer workflows. • Experience with Azure App Services, Kubernetes, and serverless architectures. • Knowledge of event-driven architecture and domain-driven design. • Certifications in Azure Developer, Azure Solutions Architect, or similar. • Exposure to AI/ML integration in software products. Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $101,200.00 - $161,900.00/Yr. Sponsored Job: #LI-SH1 #LI-Remote

Design and build scalable cloud-native data services, implement DevOps pipelines, ensure code quality, and mentor engineers. | 5+ years software development experience, strong C#, TypeScript, SQL skills, CI/CD and DevOps experience, and strong communication and mentoring abilities. | About the Role: The Data Platform team is on a mission to transform how data and AI empower decision-making across the enterprise. Our Data Platforms team is building scalable, secure, and intelligent infrastructure to support advanced analytics, real-time insights, and seamless data integration. We are creating a unified data foundation that accelerates innovation and drives measurable business impact. Senior Software Engineer will design, build, and evolve modern, cloud-native applications and services that power our enterprise data platform. This is a hands-on technical leadership role requiring deep engineering expertise, strong architectural judgment, and the ability to mentor and influence others while delivering high-impact solutions. Day to day, you'll... Design and build scalable, highly available data services using ASP.NET Core, Angular, and Azure services. • Implement DevOps & CI/CD: Establish robust CI/CD pipelines using tools like, Azure DevOps, Terraform, and cloud services. • Champion code quality, testing, security, and observability. • Collaborate with product managers, architects, and peers to deliver high‑value features and improvements. • Mentor other engineers. Required Qualifications: • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 5+ years of professional experience building software systems. • Strong expertise in C#, TypeScript, SQL, and software design patterns. • Experience with CI/CD pipelines, DevOps practices, and infrastructure-as-code. • Strong communication skills and a collaborative mindset. • Passion for innovation, continuous learning, and mentoring others. Preferred Qualifications: • Experience using AI-assisted development tools such as GitHub Copilot to enhance code quality, productivity, and developer workflows. • Experience with Azure App Services, Kubernetes, and serverless architectures. • Knowledge of event-driven architecture and domain-driven design. • Certifications in Azure Developer, Azure Solutions Architect, or similar. • Exposure to AI/ML integration in software products. Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $101,200.00 - $161,900.00/Yr. Sponsored Job: #LI-SH1 #LI-Remote

Design and build scalable cloud-native data services, implement DevOps practices, ensure code quality, and mentor engineers. | Requires 5+ years experience, strong C#, TypeScript, SQL skills, CI/CD and DevOps experience, and strong communication and mentoring abilities. | About the Role: The Data Platform team is on a mission to transform how data and AI empower decision-making across the enterprise. Our Data Platforms team is building scalable, secure, and intelligent infrastructure to support advanced analytics, real-time insights, and seamless data integration. We are creating a unified data foundation that accelerates innovation and drives measurable business impact. Senior Software Engineer will design, build, and evolve modern, cloud-native applications and services that power our enterprise data platform. This is a hands-on technical leadership role requiring deep engineering expertise, strong architectural judgment, and the ability to mentor and influence others while delivering high-impact solutions. Day to day, you'll... Design and build scalable, highly available data services using ASP.NET Core, Angular, and Azure services. • Implement DevOps & CI/CD: Establish robust CI/CD pipelines using tools like, Azure DevOps, Terraform, and cloud services. • Champion code quality, testing, security, and observability. • Collaborate with product managers, architects, and peers to deliver high‑value features and improvements. • Mentor other engineers. Required Qualifications: • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 5+ years of professional experience building software systems. • Strong expertise in C#, TypeScript, SQL, and software design patterns. • Experience with CI/CD pipelines, DevOps practices, and infrastructure-as-code. • Strong communication skills and a collaborative mindset. • Passion for innovation, continuous learning, and mentoring others. Preferred Qualifications: • Experience using AI-assisted development tools such as GitHub Copilot to enhance code quality, productivity, and developer workflows. • Experience with Azure App Services, Kubernetes, and serverless architectures. • Knowledge of event-driven architecture and domain-driven design. • Certifications in Azure Developer, Azure Solutions Architect, or similar. • Exposure to AI/ML integration in software products. Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $101,200.00 - $161,900.00/Yr. Sponsored Job: #LI-SH1 #LI-Remote

Design and build scalable cloud-native data services, implement DevOps practices, ensure code quality, and mentor engineers. | Requires 5+ years experience, strong C#, TypeScript, SQL skills, DevOps and CI/CD experience, and strong communication. | About the Role: The Data Platform team is on a mission to transform how data and AI empower decision-making across the enterprise. Our Data Platforms team is building scalable, secure, and intelligent infrastructure to support advanced analytics, real-time insights, and seamless data integration. We are creating a unified data foundation that accelerates innovation and drives measurable business impact. Senior Software Engineer will design, build, and evolve modern, cloud-native applications and services that power our enterprise data platform. This is a hands-on technical leadership role requiring deep engineering expertise, strong architectural judgment, and the ability to mentor and influence others while delivering high-impact solutions. Day to day, you'll... Design and build scalable, highly available data services using ASP.NET Core, Angular, and Azure services. • Implement DevOps & CI/CD: Establish robust CI/CD pipelines using tools like, Azure DevOps, Terraform, and cloud services. • Champion code quality, testing, security, and observability. • Collaborate with product managers, architects, and peers to deliver high‑value features and improvements. • Mentor other engineers. Required Qualifications: • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 5+ years of professional experience building software systems. • Strong expertise in C#, TypeScript, SQL, and software design patterns. • Experience with CI/CD pipelines, DevOps practices, and infrastructure-as-code. • Strong communication skills and a collaborative mindset. • Passion for innovation, continuous learning, and mentoring others. Preferred Qualifications: • Experience using AI-assisted development tools such as GitHub Copilot to enhance code quality, productivity, and developer workflows. • Experience with Azure App Services, Kubernetes, and serverless architectures. • Knowledge of event-driven architecture and domain-driven design. • Certifications in Azure Developer, Azure Solutions Architect, or similar. • Exposure to AI/ML integration in software products. Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $101,200.00 - $161,900.00/Yr. Sponsored Job: #LI-SH1 #LI-Remote

Lead and scale a centralized UX research function to inform customer-focused product decisions. | 8+ years UX research experience with team leadership, expertise in qualitative and quantitative methods, and ability to influence product strategy. | About The Role H&R Block’s mission is to drive financial freedom by leveraging trust and technology while evolving into a year-round, AI-enabled partner. A key focus is deeply understanding customers—their needs, behaviors, and key moments - to strengthen customer-centricity across the organization through continuous learning, discovery, and immersive research practices. The UX Research Manager role will lead and scale a centralized research function supporting Consumer Tax, Financial Products, and Small Business. This strategic player-coach will guide how research is conducted and applied, build a strong operating model, and enable product teams to confidently engage with customers. Positioned within the Product Client Experience team, the role connects Product, Design, Strategy, and Analytics to ensure insights directly inform customer-focused decision-making. Day to day, you'll... • Establish and evolve a unified UX research operating model across all lines of business, balancing centralized excellence with scalable, team-led discovery • Lead, coach, and grow a team of UX Researchers, strengthening research craft, strategic thinking, and cross-functional partnership, while building capacity as the portfolio expands • Champion and operationalize continuous discovery by enabling product trios to conduct foundational research while ensuring rigor, quality, and ethical standards • Guide the team in executing complex, high-impact research (e.g., longitudinal studies, behavioral research, cross-journey synthesis) that extends beyond embedded team capabilities • Drive adoption of AI-enabled research practices, including synthesis acceleration, insight patterning, and experimentation support, ensuring responsible, human-centered application • Partner closely with Product, Consumer Research & Insights, Data Science & Analytics, Customer Care and CX leaders to elevate discovery quality and inform roadmap and investment decisions • Act as a catalyst for year-round customer immersion, expanding participation in research and embedding customer understanding into everyday decision-making • Mature research operations, including tooling, repositories, standards, and ways of working, to ensure insights are discoverable, durable, and actionable across the enterprise Required Qualifications • 8+ years of UX research (or related) experience, including leading and developing teams within complex product organizations • Proven ability to build and scale research practices, teams, and operating models across multiple business areas • Strong track record of influencing product strategy and roadmaps through research and cross-functional partnerships • Deep expertise in both qualitative and quantitative methods, with sound judgment on when to apply each • Experience using AI-assisted tools to support research planning, synthesis, and insights, with a focus on responsible use • Ability to communicate insights clearly through strong storytelling, enabling teams and leaders to make informed decisions Preferred Qualifications • Master’s or PhD in Research, Psychology, Design, or a related field • Experience working on complex, multi-journey, or regulated products (e.g., financial services, healthcare, enterprise platforms) • Familiarity with modern research tools (e.g., UserTesting, Qualtrics, etc.) and partnering with analytics/data science teams Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $117,700.00 - $188,300.00/Yr.

Lead early-stage product discovery and growth opportunities, managing a portfolio from concept to scaled testing with AI integration. | 12-15+ years in product management or innovation with strong 0-to-1 product development and AI fluency, plus excellent executive communication. | About the Role At H&R Block, Product Management is helping shape the future of how clients and tax pros experience tax, financial confidence, advice and AI-enabled service. The Senior Director, Product Management – Explorations will lead multiple new teams focused on early-stage discovery, Horizon 3 growth opportunities, and AI-enabled ways of working that help identify the next differentiated growth areas before the organization commits to scaled investment. This leader will bring deep product craft, strong discovery discipline, and the ability to create clarity in ambiguous spaces. They will be both a player engaged in Discovery and a coach to facilitate broad discovery across business lines, guide teams through structured learning agendas, and help move promising ideas from insight to validated concept to scaled testing within the appropriate product pillar. The role will translate strategic priorities and Ideal State themes into a disciplined Explorations portfolio with clear OKRs, learning goals, business cases, and decision gates. This role requires a product leader who can operate with entrepreneurial urgency while navigating the realities of a large, regulated enterprise. You’ll also be an integral part of the H&R Block Product Leadership team contributing to the overall product strategy, special initiatives and team culture. What You’ll Do... Lead Explorations and Discovery Lead broad, early-stage discovery across new product opportunities, and AI-enabled client or associate experiences. Define and manage learning agendas that clarify the customer problem, target segment, differentiated value proposition, feasibility, desirability, viability, commercial potential, compliance considerations, and path to scale. Design and guide lightweight experiments, prototypes, and behavioral signal-gathering methods that produce clear go/no-go recommendations. Own the path from discovery through validated concept, including experiment execution, executive recommendations, and clean transition plans to the appropriate core product pillar when opportunities are ready for scaled delivery. Maintain a disciplined bias toward small teams, fast learning cycles, and evidence-based decision-making before scaled investment. Build and evaluate business cases for exploratory opportunities, including market sizing, customer impact, cost/benefit analysis, investment requirements, risk, and potential KPI or P&L impact. Partner with leaders across Product, Design, Engineering, Marketing, Retail, Legal, Risk, Data, and Finance to ensure explorations are grounded in customer needs, business outcomes, and enterprise constraints. Bring world-class Product Craft and Coaching Set a high bar for product management craft, including customer discovery, problem framing, outcome definition, opportunity sizing, prioritization, experimentation, and storytelling. Coach product managers and cross-functional teams on how to move from ideas and opinions to testable hypotheses and measurable customer or business outcomes. Lead, coach, and develop product managers and product leaders, modeling strong product craft and creating a high-performing Explorations team. Translate ambiguous strategic opportunities into crisp decision narratives, learning plans, and executive-ready recommendations. Model strong judgment in balancing exploration with focus, ensuring teams avoid premature scaling or overbuilding before meaningful signal exists. Help raise the overall product culture by demonstrating curiosity, accountability, customer obsession, and disciplined learning velocity. Evangelize discovery, experimentation, and AI-enabled product practices across the broader Product organization, helping define what “great” looks like for modern product management at H&R Block. Facilitate and Lead Cross-Functional Teams Facilitate complex, cross-functional working sessions that bring together diverse perspectives and move teams toward clear decisions, next steps, and owners. Create the operating rhythm for the Explorations team, including discovery reviews, learning readouts, prioritization forums, and handoff mechanisms to core product pillars. Lead through influence across senior stakeholders, creating alignment without relying solely on reporting authority. Operate as a strong matrix leader and bridge builder, gaining support, resources, and alignment across Product, Design, Technology, Marketing, Retail, Data, Finance, Legal, Risk, and executive stakeholders. Build trust with business and functional leaders by surfacing risks, tradeoffs, dependencies, and decision points early and clearly. Ensure teams stay focused on the highest-value questions and avoid drifting into coordination-heavy activity without measurable learning. Advance AI Enablement and New Ways of Working Identify and apply AI-enabled methods to accelerate discovery, research synthesis, prototyping, analysis, product documentation, and experimentation. Partner with technology, data, legal, risk, and enterprise AI enablement teams to ensure experiments and AI-enabled workflows operate within appropriate guardrails. Explore product opportunities where AI agents, automation, and data-driven personalization can create differentiated value for clients, tax pros, and associates. Serve as a visible product leader who models AI fluency, practical experimentation, and thoughtful adoption of new tools and workflows. Required Qualifications 12–15+ years of related experience in product management, innovation, strategy, venture building, product discovery, or adjacent disciplines, including experience leading complex, high-impact product portfolios, product leaders, or transformational product programs. Demonstrated strength in core product management craft with a spiked ability on customer discovery, product strategy, outcome definition, prioritization, experimentation, analytics, roadmap development, and lifecycle management. Established experience leading early-stage discovery, incubation, Horizon 3 programs, 0-to-1 product development, or new business model exploration. Experience translating strategic priorities and OKRs into product roadmaps, exploration portfolios, learning plans, and measurable outcomes. Proven ability to facilitate senior-level cross-functional teams through ambiguity, tradeoffs, conflict, and decision-making. Experience operating in regulated, complex, or enterprise environments where legal, risk, data, privacy, compliance, SOX, governance, and control considerations shape product discovery, experimentation, and delivery. Strong fluency with AI-enabled product development, AI-assisted workflows, or AI-powered customer experiences, with a practical understanding of responsible experimentation and governance. Excellent executive communication skills, including the ability to synthesize complex discovery work into concise narratives, recommendations, and decision points. Strong commercial and analytical acumen, including experience with opportunity sizing, business case development, cost/benefit analysis, investment tradeoffs, KPI impact, and P&L implications. Ability to attract, coach, and develop strong product talent while building a culture of curiosity, urgency, accountability, and learning. Bachelor’s degree or equivalent experience required; MBA or advanced degree preferred. Preferred Qualifications Experience with product planning and delivery tools such as ADO, Aha, Atlassian, or equivalent. Leadership Mindset The ideal candidate is comfortable operating early in ambiguity, testing assumptions quickly, and changing direction when evidence suggests a better path. They know how to create structure without bureaucracy, inspire teams without over-resourcing, and use evidence to shape conviction. They are equally strong in product craft, people leadership, facilitation, commercial judgment, AI fluency, and enterprise influence. Most importantly, they can help H&R Block explore the future with discipline—finding the next growth opportunities while protecting focus, capital, team capacity, and enterprise trust. Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $187,500.00 - $312,500.00/Yr. Sponsored Job #LI-KB1 #LI-Remote

Lead strategy, roadmap, and delivery of DIY tax experience portfolio across multiple channels and manage product teams to improve workflows and client outcomes. | 12-15+ years in product management or digital leadership with proven digital product scaling, bachelor's degree, and strong data-driven and AI fluency required. | About the Role At H&R Block, Product Management is responsible for delivering delightful experiences that help clients achieve financial confidence through intuitive, effective, and differentiated solutions. The Senior Director, Product Management –DIY Experiences will lead a core product pillar responsible for delivering the end-to-end experiences used by clients who choose to complete their taxes independently. This includes desktop, mobile, online human-assisted, and AI-enabled journeys that collectively create a seamless and confidence-building experience. This role will own the strategy, roadmap, and delivery of the DIY portfolio customer and business outcomes —translating customer insights, enterprise priorities and product strategy into high-quality, scalable experiences that drive client satisfaction, retention, unit and revenue growth. You’ll be responsible for short-term outcomes as well as longer-term innovation, new capabilities and identifying growth opportunities. You’ll also be an integral part of the H&R Block Product Leadership team contributing to the overall product strategy, special initiatives and team culture. What You’ll Do... Lead the DIY Experience Portfolio Own the strategy, roadmap, and delivery of the DIY experience portfolio across all client touchpoints Ensure a seamless, integrated experience across desktop, mobile, assisted, and AI-enabled channels Drive clarity on priorities, sequencing, and tradeoffs to maximize customer and business impact Translate enterprise strategy and Ideal State direction into clear product roadmap, learning plans, OKRs, and measurable outcomes Deliver High-Quality, Confidence-Building Experiences Lead teams to simplify complex tax workflows and reduce friction across the customer journey Ensure experiences build client confidence, trust, and ease-of-use Integrate human-assisted and AI-assisted capabilities in intuitive, differentiated ways Continuously improve conversion, completion rates, and client satisfaction through iterative delivery Lead Product Teams and Drive Execution Excellence Lead, coach, and develop product leaders and teams Establish product management practices than anchor on customer empathy, insights, data and experimentation Establish a strong operating model for product delivery Evolve product team practices by role modeling and applying AI to transform how teams work Partner closely with Marketing, Pricing, Engineering, Design, Data, and AI teams Maintain a high bar for execution rigor, autonomy, and accountability Leverage Data, Insights, and Operational Discipline Use data and client feedback to inform prioritization and decisions Define and monitor key performance indicators Partner with Product Operations, Shared Experiences, and Analytics teams Balance speed and quality in a regulated environment Drive Cross-Functional Alignment and Integration Partner with adjacent product leaders (Do It For Me, Financial Services, Small Business, Explorations) to deliver on enterprise priorities and outcomes Lead through influence across cross-functional teams Surface risks, tradeoffs, and dependencies clearly Ensure alignment to compliance, risk, and governance requirements Required Qualifications 12–15+ years of experience in product management or digital experience leadership Proven track record of delivering and growing end-to-end digital products at scale Strong product management craft (learning/discovery, roadmaps, prioritization, execution, analytics) coupled with experience in applying AI to transform the product practices Strong team and people leadership, development and coaching ability Experience with multi-channel experiences (web, mobile, AI-supported) Ability to translate strategy into measurable outcomes Strong data fluency and decision-making skills Experience in complex or regulated environments Excellent executive communication and stakeholder influence skills Bachelor’s degree or equivalent experience required Preferred Qualifications Leadership Mindset The ideal candidate is a strong operator and product leader who thrives in driving clarity, execution, and results within a defined space. They build high-performing teams, deliver consistently against commitments, and use data to continuously improve outcomes. They balance customer obsession, operational rigor, and product craft, ensuring teams deliver experiences that are intuitive, scalable, and aligned to enterprise goals. Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $187,500.00 - $312,500.00/Yr. Sponsored Job #LI-KB1 #LI-Remote