H&R Block

Lead pricing strategy by using consumer, competitive, and financial insights, running pricing experiments, and turning analysis into recommendations for business leaders. | Requires a relevant bachelor's degree and at least five years in pricing strategy, corporate strategy, or management consulting, with strong analytical and stakeholder-influence skills. | About the Role As the Manager, Pricing Strategy & Insights, you will help shape pricing strategy across H&R Block, spanning DIY tax preparation, Assisted in-person and Virtual services, and new products and services beyond tax. You will combine consumer, competitive, and financial insights to identify opportunities that drive revenue growth, improve profitability, enhance customer value, and strengthen H&R Block's competitive positioning. You will work across the business to evaluate pricing opportunities, lead research and testing, manage pricing initiatives, and translate complex analysis into clear, actionable recommendations for business leaders. Day to day, you’ll... Evaluate pricing opportunities across products, business units, services, and channels, including price metrics, pricing models, price curves, bundling, and new monetization opportunities Partner with Data Science, Customer Center of Excellence, and Marketing to design and execute pricing research and in-market tests focused on willingness to pay, price sensitivity, and perceived value Translate consumer, competitive, and financial insights into actionable pricing recommendations and business cases Monitor market developments and competitor pricing, promotions, and service offerings across tax preparation, financial services, and adjacent industries Design and evaluate pricing experiments, A/B tests, and market pilots, including defining success metrics and KPIs, analyzing results and statistical significance, and recommending next steps Develop pricing reporting, analytics, frameworks, tools, and best practices that strengthen pricing capabilities and support consistent, insight-driven decisions, while managing and developing a pricing data science analyst Lead cross-functional pricing initiatives, including project planning, stakeholder alignment, and development of H&R Block's enterprise pricing roadmap Required Qualifications Bachelor's degree in Business, Economics, Finance, Marketing, Analytics, or a related field Five or more years of experience in pricing strategy, corporate strategy, management consulting, consumer insights, or a related discipline Strong strategic, analytical, and financial acumen, including experience building business cases, performing "what-if" scenario modeling, and translating financial impacts into recommendations Strong understanding of pricing principles and concepts, including price elasticity, value-based pricing, promotional effectiveness, portfolio effects, and product roles Experience using consumer research, competitive analysis, and strategic business analysis to inform commercial decisions Experience designing or evaluating pricing experiments, A/B tests, or market pilots, including defining KPIs, evaluating statistical significance, drawing conclusions, and recommending next steps Demonstrated ability to manage cross-functional initiatives, facilitate strategic discussions, and influence stakeholders at multiple levels of an organization Strong written and verbal communication skills, including executive presentations and workshop facilitation Preferred Qualifications Experience in strategic pricing, pricing consulting, or commercial strategy for consumer-facing products or services Experience with pricing research methodologies, including conjoint analysis, discrete choice modeling, and willingness-to-pay studies Experience with price management and optimization, including pricing software, tools, or related capabilities Experience with pricing structures and monetization strategies across digital products, professional services, subscriptions, or bundled offerings Experience working across multiple business units within a large, matrixed organization Familiarity with the tax preparation industry, financial services, or other seasonal, transaction-oriented consumer businesses Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $80,800.00 - $129,300.00/Yr. Sponsored Job #LI-KM2 #LI-REMOTE

Lead a cross-functional squad to prioritize and deliver engagement-driving features for the Spruce mobile platform from ideation through launch. | Requires a bachelor’s degree, at least six years of mobile-first fintech product management experience, and strength in analytics, agile methods, and ambiguous environments. | About the Role There are lots of ways to build a better world - our tool is finances, and our platform is Spruce. We invite you to be part of a team focused on creating fair and friendly financial options for everyone. Designed and built by H&R Block and launched in early 2022, Spruce has grown into a strong client base with recurring deposits, helping customers better manage their money through spending and savings accounts, cash back on spending, and more. As a Senior Product Manager, you’ll help shape the future of the Spruce platform by leading product initiatives across the mobile application, including capabilities designed to acquire and retain customers and help them continue to be good with money. You’ll lead a collaborative squad across engineering, design, and product, managing the backlog and prioritizing features from ideation and research through business case, launch, and ongoing maintenance. Working closely with stakeholders, partners, and customers, you’ll help deliver a product that meets business goals within established timelines and funding while building your skills, growing your career, and making a measurable impact along the way. Day to day, you'll... Leading squad ceremonies and processes As part of a multi-disciplinary software team, function as the Senior product manager responsible for articulating a compelling product vision to develop engagement-driving features. This includes leading ceremonies, being an integral part of the culture of the squad and balancing the health of the squad Leading by example in problem solving and customer centric improvement ideas from internal sources, industry best practices, and customer and stakeholder feedback Acting as the customer’s voice within the product development process; provide customer insight and prioritize with them in mind Maintaining strong understanding of the industry for consumer financial services applications through desk research and participation in industry conferences, webinars and other sources Developing epics, features, user stories, and roadmaps the squad’s areas, working with your Technical Lead to understand dependencies and requirements Maintaining and prioritizing the squad backlog to balance new feature development, continuous improvement of existing features, and infrastructure updates analyzing and report on performance of features and managed by the squad. Collaborating with a wide variety of stakeholders to support end-to-end delivery including operational leaders, marketing teams, legal and compliance teams, customer service, other squads, and external partners Required Qualifications Relevant Bachelor’s degree and 6+ years of Product Management or related experience, including launching mobile-first products Experience in fintech, money movement, and delivering customer-facing features within mobile applications Advanced ability to navigate ambiguity, solve customer problems, and drive work forward with a high level of autonomy Strong analytical skills, attention to detail, and technical intuition, including experience with data analysis tools Knowledge of agile development methodologies and experience working across the product development lifecycle Advanced written and verbal communication skills, with the ability to communicate effectively with varied audiences, including executives, along with strong organization, integrity, and follow-through Preferred Qualifications An MBA or other advanced degree (preferred) or equivalent practical experience Product Management certification, training, or equivalent Current expertise with payments, transfers and other methods of moving funds Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-CS1 #LI-REMOTE

Oversee real estate strategy and daily decisions across a large portfolio, directing the outsourced provider and coordinating lease renewals, relocations, new offices, facilities programs, and remodels. | Requires a bachelor’s degree or equivalent, at least 10 years of relevant real estate or management experience, and cross-functional team experience; real estate market planning and CLS or CCIM credentials are preferred. | About the Role At H&R Block, your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company – one who defined an industry and is now leading the transformation. The Real Estate Program Manager is responsible for implementing the strategic vision of the Company for our real estate portfolio. This position will be instrumental in the Company’s strategy to position our real estate for long-term success. Day to day, you’ll: Oversee the day-to-day real estate decisions and strategy across a portfolio of ~2,200 locations. Provide strategic direction to Cushman & Wakefield, our outsourced real estate service provider. Manage 700+ annual lease renewals, strategic new office growth opportunities, and facilities management programs. Oversee relocations, new offices, and remodel projects to completion Develop and implement the Market Plans for all markets within the portfolio Display a Better Together approach when collaborating with internal stakeholders, including Legal, Field Planning, Insurance, and Sourcing, Required Qualifications Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience 10 years of Real Estate or comparable management experience Experience working in a matrixed organization, managing cross-functional teams Strong communication and interpersonal skills with the ability to interact and partner with various levels of management and staff Proactive, resourceful, and strategic in pursuit of both short-term and long-term goals Proven project management and prioritization skills with the ability to manage multiple projects with an attention to detail Proficiency in Microsoft Office applications including Word, Excel, & PowerPoint Preferred Qualifications Certified Leasing Specialist (CLS) credential Certified Commercial Investment Member (CCIM) credential Real estate market planning experience Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-LJ #LI-Remote

You would build, test, and deploy customer lifecycle and promotional marketing campaigns across email and CRM channels with cross-functional partners. | The role requires a bachelor's degree, at least five years of CRM operations or marketing automation experience, and proficiency in Salesforce Marketing Cloud or Adobe Journey Optimizer. | About the Role At H&R Block, the CRM Operations Manager role is responsible for executing customer lifecycle and promotional marketing campaigns across email and other CRM channels that support customer engagement, retention, and revenue growth. This role combines marketing operations expertise with strong attention to detail, ensuring campaigns are built, tested, and deployed accurately and efficiently using enterprise marketing technology platforms. Reporting into Marketing, this role partners closely with CRM Strategy, Email Design, Copywriting, Quality Assurance, Go-to-Market (GTM), Analytics, and Technology teams to bring campaigns to life. The CRM Operations Specialist leverages established templates, modular content frameworks, and campaign requirements to build and execute customer communications within Salesforce Marketing Cloud (SFMC) and Adobe Journey Optimizer (AJO). Day to day, you'll... Build and deploy CRM campaigns using approved templates, modules, and content components in SFMC and AJO Configure and execute email campaigns, customer journeys, triggered communications, and audience-targeted initiatives Translate creative assets into production-ready customer communications Partner with Email Design Leads to implement email designs accurately across templates and platforms Collaborate with Copywriting teams to ensure messaging is implemented correctly Work closely with QA to validate functionality, rendering, personalization, and audience targeting before deployment Coordinate with GTM teams to support campaign schedules and launch readiness Configure audience segments, dynamic content, links, personalization, and tracking parameters Partner with Data Management teams to validate audience selections and ensure customer segments are accurately configured and activated for campaign execution Conduct end-to-end testing across devices and email clients Execute campaign deployments according to established processes and governance standards Monitor campaign execution and troubleshoot issues Maintain campaign documentation and production schedules Required Qualifications Bachelor's degree in Marketing, Communications, Business, Information Systems, or a related field 5+ years of experience in CRM operations, email marketing, campaign execution, or marketing automation Hands-on experience with SFMC, AJO, or similar platforms Experience building and executing email campaigns using templates and modular content systems Understanding of email marketing best practices and audience segmentation Experience collaborating with creative, copywriting, QA, marketing, and technology teams Strong attention to detail and ability to manage multiple campaigns Knowledge of email rendering, testing methodologies, and QA processes Strong organizational, communication, and project management skills SFMC, AJO, or related certifications are a plus Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $81,600.00 - $122,400.00/Yr. Sponsored Job #LI-CS1 #LI-REMOTE

Design, develop, and support enterprise contact center solutions using Dynamics 365 and Power Platform, while collaborating on requirements, mentoring colleagues, and troubleshooting production incidents. | Requires at least five years of related experience, including three years implementing Dynamics or Power Platform solutions, plus a related bachelor's degree or equivalent experience. | About the Role The Sr. Software Engineer serves as a technical leader responsible for designing, developing, configuring, and supporting enterprise contact center solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies. Designing an IVA conversation flow for customer self-service. Configuring new IVR routing logic and call-handling capabilities. Building Power Automate workflows supporting case management processes. Creating Dataverse extensions, plugins, and custom APIs. Configuring Dynamics 365 Contact Center routing and queue management. Developing integrations with enterprise systems through Azure services. Designing Copilot experiences and prompt orchestration strategies. Reviewing pull requests and mentoring engineering team members. Create technical specifications, solution diagrams, and integration designs. Participating in Agile ceremonies including sprint planning and backlog refinement. Supporting production incidents and troubleshooting platform issues. Collaborating with business partners to gather requirements and define solutions. Analyzing contact center performance metrics and identifying optimization opportunities. Working with architects to improve scalability, security, and maintainability. Required Qualifications Education: Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. Work Experience: 5 years minimum related work experience 3+ years implementing Microsoft Dynamics or Power Platform solutions. Skills: Experience with: Power Platform Power Automate C# .Net Rest APIs JavaScript/TypeScript JSON Experience supporting production business-critical applications Experience troubleshooting application defects and production incidents. Preferred Qualifications Dynamics Customer Service or Dynamics Contact Center experience. AI-Assisted Development Tools IVA & IVR experience Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-SH1 #LI-Remote

You would lead architecture and technical delivery across the native iOS and Android application portfolio, while advancing AI-assisted engineering and maintaining security, quality, and performance standards. | The role asks for 10–12 years of progressive engineering experience, deep Swift and Kotlin expertise, technical leadership, enterprise application delivery, and a bachelor's degree in computer science or a related field. | About the Role We are seeking a visionary, hands-on Principal Software Engineer to provide enterprise-wide technical leadership across the Financial Services application ecosystem, with particular depth in Spruce native mobile engineering for iOS and Android. This role will shape technical design, development practices, and engineering quality across mobile applications, backend services, cloud and on-premises infrastructure, data flows, and third-party integrations. The Principal Engineer will guide the continued evolution from hybrid frameworks to secure, scalable native experiences using Swift and Kotlin; advance practical adoption of AI-assisted engineering through agentic workflows and development best practices; and ensure solutions align with enterprise architecture, security, reliability, accessibility, and operational standards across all applications. Serving as a senior technical advisor, this leader will partner with Product, Design, Architecture, Security, Operations, Infrastructure, Data, and vendor teams. The role requires deep knowledge of the Financial Services portfolio and the Block enterprise architecture, sound judgment in buy-versus-build decisions, active participation in vendor and technology reviews, and a strong commitment to mentoring engineers and raising engineering capability across teams. Essential Duties and Responsibilities Provide technical vision and leadership across Financial Services applications, with deep ownership of the Spruce native mobile ecosystem and its integration with services, infrastructure, data platforms, and third-party providers. Architect and guide the development of robust, scalable, accessible, observable, and secure native mobile applications using Swift for iOS and Kotlin for Android. Define, evolve, and enforce engineering and architecture standards, including MVVM, Clean Architecture, modular design, API and integration patterns, reusable components, secure coding, performance, resiliency, and cloud-native practices. Ensure enterprise standards are consistently met across applications, including architecture governance, cybersecurity, privacy, regulatory and compliance expectations, accessibility, quality engineering, release management, observability, and production support readiness. Advance AI-enabled software delivery by establishing best practices for agentic workflows, AI-assisted design and development, specification-driven development, test generation, code review, documentation, and responsible use of enterprise-approved AI tools. Identify high-value AI use cases, define guardrails and reusable patterns, measure engineering outcomes, and help teams adopt AI in ways that improve quality, speed, maintainability, and developer experience without compromising security or compliance. Mentor engineers and technical leads through architecture reviews, design sessions, code reviews, pairing, coaching, and communities of practice; build technical depth and encourage continuous learning across teams. Maintain deep working knowledge of Financial Services products and applications, business capabilities, customer journeys, infrastructure, operational dependencies, data exchanges, APIs, event flows, and third-party integrations. Collaborate with Product, Design, Engineering, Architecture, Security, Operations, Data, and other enterprise stakeholders to translate business goals and regulatory needs into cohesive technical strategies and executable solutions. Participate in vendor evaluations, technology assessments, proofs of concept, contract and capability reviews, security and architecture reviews, and ongoing vendor performance discussions. Lead technology selection and buy-versus-build analysis using clear criteria such as strategic fit, customer experience, total cost of ownership, time to market, security, compliance, scalability, extensibility, vendor viability, integration complexity, and operational support. Apply a broad understanding of the Block enterprise architecture to ensure solutions align with approved platforms, shared capabilities, integration patterns, data standards, identity and access controls, infrastructure strategy, and long-term modernization objectives. Drive implementation and continuous improvement of CI/CD pipelines, automated testing, quality gates, release automation, feature management, telemetry, performance monitoring, and production diagnostics. Lead complex technical investigations and resolution of cross-application issues involving mobile clients, APIs, services, infrastructure, data, identity, network dependencies, and external providers. Evaluate and govern third-party SDKs, APIs, platforms, and services for security, privacy, maintainability, performance, licensing, supportability, and alignment with enterprise standards. Influence roadmaps and investment decisions by identifying technical risks, architectural constraints, modernization opportunities, platform reuse, and sequencing considerations. Stay current with iOS, Android, AI engineering, financial technology, security, cloud, infrastructure, and software architecture trends; translate relevant developments into pragmatic technical direction. Design and oversee reusable software components, reference architectures, development accelerators, and engineering standards that improve consistency and efficiency across teams. Leadership Competencies Enterprise thinking: Connects product, platform, infrastructure, data, security, and operational decisions across the full application ecosystem. Technical judgment: Makes pragmatic decisions that balance customer value, risk, quality, cost, speed, and long-term maintainability. Influence without authority: Builds alignment across engineering, architecture, product, security, operations, and vendor partners. Talent development: Creates leverage by mentoring engineers, strengthening technical leaders, and establishing repeatable engineering practices. Ownership and accountability: Remains engaged from strategy and design through delivery, production readiness, and continuous improvement. Required Qualifications Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience through a combination of education and professional practice. Ten to twelve years of progressive software engineering experience, including substantial experience as a technical lead, architect, or principal-level engineer for complex, customer-facing applications. Deep expertise in native mobile development using Swift, Kotlin, Xcode, and Android Studio, with demonstrated experience delivering and operating iOS and Android applications at enterprise scale. Proven experience with mobile architecture, API and service integration, performance optimization, secure coding, accessibility, resiliency, observability, automated testing, and release engineering. Broad understanding of distributed systems, cloud and enterprise infrastructure, networks, identity and access management, data integration, event-driven patterns, and production operations. Experience applying AI-assisted engineering practices, including agentic workflows and responsible development patterns, within an enterprise software delivery environment. Experience establishing engineering standards and influencing adoption across multiple teams, applications, or platforms. Demonstrated ability to mentor engineers, provide technical feedback, facilitate architecture and design reviews, and raise engineering capability across an organization. Experience evaluating vendors, third-party platforms, SDKs, APIs, and services and contributing to buy-versus-build decisions and technology selection. Demonstrated ability to understand complex business domains and application ecosystems; financial services, banking, lending, payments, or regulated consumer products experience strongly desired. Experience with CI/CD and automation tools such as Fastlane, Bitrise, GitHub Actions, or comparable enterprise tooling, and automated testing frameworks such as JUnit, Espresso, and XCTest. Experience with application telemetry, mobile analytics, crash reporting, performance monitoring, experimentation, and operational diagnostics, including tools such as Datadog, Adobe Analytics, Firebase, or Sentry. Experience with shared SDKs, modular repositories, reusable component strategies, and micro-app or modular application architectures. Deep understanding of App Store and Google Play requirements, enterprise deployment, mobile privacy and security controls, and threat-modeling approaches such as STRIDE and platform capabilities such as App Attest. Excellent communication, leadership, influence, and stakeholder-management skills, with the ability to engage technical and non-technical partners across teams and locations. Preferred Qualifications Master's degree in Computer Science, Engineering, or a related discipline. Eight or more years performing as a technical lead or architect for a major application, platform, or product ecosystem. Experience modernizing a large hybrid mobile application into fully native iOS and Android applications. Deep knowledge of financial services application portfolios, infrastructure, regulatory constraints, operational controls, and third-party integration models. Experience with enterprise architecture governance, platform modernization, cloud transformation, and cross-portfolio technology strategy. Demonstrated leadership in practical AI adoption for software engineering, including reusable agentic patterns, governance, enablement, and outcome measurement. Contributions to open-source libraries, internal engineering platforms, reference architectures, or developer communities. Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $132,200.00 - $224,700.00/Yr. Sponsored Job #LI-SH1 #LI-Remote

Design and support enterprise customer engagement solutions using Dynamics 365 and Power Platform while setting engineering standards and mentoring teams. | Requires at least seven years of software engineering experience, including five years with Dynamics 365 and three years in leadership, plus a bachelor's degree or equivalent experience. | About the Role The Lead Software Engineer for Dynamics 365 Contact Center is responsible for designing, developing, configuring, and supporting enterprise-scale customer engagement solutions built on Microsoft Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, Azure, and integrated enterprise systems. Lead the technical design and implementation of Dynamics 365 Contact Center solutions. Design end-to-end customer service and contact center solutions utilizing: Dynamics 365 Contact Center Dynamics 365 Customer Service Power Platform Azure Services Microsoft Teams integrations Define development standards, coding practices, and architecture patterns. Create technical specifications, solution diagrams, and integration designs. Provide technical guidance and mentorship to engineers, analysts, and consultants. Evaluate new Microsoft platform capabilities including Copilot, AI agents, automation, and emerging contact center features. Review solution designs, code, configurations, and deployment plans. Build custom applications, plugins, workflows, integrations, and automation using Microsoft Power Platform and .NET technologies. Play a critical role in troubleshooting and support, particularly for complex, high-impact issues that span multiple systems, teams, or technologies. Required Qualifications Education: Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. Work Experience: • 7+ years of software engineering experience.• 5+ years implementing Microsoft Dynamics 365 solutions.• 3+ years leading technical teams, projects, or enterprise platform implementations. Preferred Qualifications Dynamics Customer Service or Dynamics Contact Center experience. Power Apps Component Framework (PCF) AI-Assisted Development Tools Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $117,700.00 - $188,300.00/Yr. Sponsored Job #LI-SH1 #LI-REMOTE

You would build and support Dynamics 365 and Power Platform contact center solutions, including workflows, integrations, routing, and Copilot experiences. | The role requires at least five years of related experience and three years implementing Dynamics or Power Platform, plus Power Automate, C#, .NET, REST APIs, JavaScript or TypeScript, and production application support. | Job Description: • Design, develop, configure, and support enterprise contact center solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies • Design IVA conversation flows for customer self-service • Configure IVR routing logic and call-handling capabilities • Build Power Automate workflows supporting case management processes • Create Dataverse extensions, plugins, and custom APIs • Configure Dynamics 365 Contact Center routing and queue management • Develop integrations with enterprise systems through Azure services • Design Copilot experiences and prompt orchestration strategies • Review pull requests and mentor engineering team members • Create technical specifications, solution diagrams, and integration designs • Participate in Agile ceremonies including sprint planning and backlog refinement • Support production incidents and troubleshoot platform issues • Collaborate with business partners to gather requirements and define solutions • Analyze contact center performance metrics and identify optimization opportunities • Work with architects to improve scalability, security, and maintainability Requirements: • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • 5 years minimum related work experience • 3+ years implementing Microsoft Dynamics or Power Platform solutions • Experience with Power Platform • Experience with Power Automate • Experience with C# • Experience with .Net • Experience with REST APIs • Experience with JavaScript/TypeScript • Experience with JSON • Experience supporting production business-critical applications • Experience troubleshooting application defects and production incidents • Dynamics Customer Service or Dynamics Contact Center experience preferred • AI-Assisted Development Tools preferred • IVA & IVR experience preferred Benefits: • Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • Incentive compensation or short-term incentive plans may provide additional earnings

Set strategy and standards for product analytics and experimentation, lead teams, and embed data-driven practices across product development and optimization. | Requires 7+ years in product analytics, experimentation, product management, or related fields, proven organizational leadership, and expertise with Adobe analytics and experimentation platforms. | About The Role As the Group Product Manager, Product Analytics & Experimentation, you will provide strategic and people leadership for H&R Block’s analytics and experimentation capabilities across a portfolio of products and experiences. You will set the vision, operating model, and standards for experimentation and analytics, ensuring data-driven decision-making, trusted insights, and scalable practices are embedded across product discovery, delivery, and optimization. By combining deep domain expertise with organizational leadership, you will lead high-performing teams and position analytics and experimentation as a key driver of product growth and competitive advantage. Day to day, you'll... • Partner with product leaders to define strategy and vision for Product Analytics & Experimentation across H&R Block products & experiences, aligning to enterprise objectives and product strategy • Lead and develop a team by providing clear direction, coaching, and growth paths while setting a high bar for execution and impact • Establish and scale enterprise standards for experiment design, analytics tagging, validation, and data governance to ensure trusted, actionable insights • Manage and support the experimentation roadmap across product lines, ensuring prioritization balances learning velocity, customer impact, and business outcomes • Partner deeply with Product, Engineering, Design, Marketing, and Risk to integrate analytics and experimentation into roadmaps, discovery, and delivery workflows • Champion tooling and platform decisions, such as Adobe Analytics, Adobe Target, AEP, and CJA, ensuring scalability, efficiency, and operational excellence • Create clarity and alignment through documentation, operating norms, and communication that enable teams to confidently design, execute, and interpret experiments • Present insights, recommendations, and risks to senior leadership, translating complex data into clear narratives that inform strategy and investment decisions • Model and reinforce a culture of learning, curiosity, and evidence-based decision-making across the product organization  Required Qualifications • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • 7+ years of experience in product analytics, experimentation, product management, or related fields • Proven success leading teams, managers, and high-performing organizations • Expertise in digital analytics, experimentation, and data-driven product decision-making, including Adobe Analytics, Adobe Target, Adobe Launch, AEP, and Customer Journey Analytics • Experience building and scaling processes, standards, and operating models across multiple teams • Exceptional ability to translate complex data into actionable insights and influence executive stakeholders • Strategic and people-focused leader with strong technical acumen, a balance of long-term vision and execution, and a passion for developing talent and high-performing teams Preferred Qualifications • Experience working in highly regulated environments with close partnership across Risk and Compliance  • Familiarity with Agile, Lean, and product development best practices at scale  • Experience with Azure DevOps, Jira, Confluence, and Figma, or similar tools  • Certifications in Agile, Product Management, Experimentation, or Analytics  Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $125,500.00 - $200,800.00/Yr.

Design, test, and deploy Azure-based data engineering pipelines and MarTech solutions, while collaborating across teams and documenting architecture and delivery practices. | Requires five or more years of recent development experience with SQL, Azure Data Factory and Databricks or Fabric, SQL Server, data integrations, and AI tools; marketing-platform and Python or .NET experience are preferred. | About The Role H&R Block is looking for an experienced Senior Software Engineer who is passionate about data and experience in MarTech skills. As a Senior Software Engineer, you will work independently collaborating with lead, or principal software engineers to design, develop, and maintain software components and products that support H&R Block business applications. Responsibilities You will work on all aspects of the design, development, and delivery of data solutions, including problem definition, testing and evaluation, and deploying end-to-end pipelines and solutions in production on Azure. The responsibilities include: • Design, develop and test enterprise MarTech platforms for data engineering using SQL, Azure Data engineering skills including Azure Data Factory, Databricks/Fabric technologies. • Proficiency in Azure-based cloud technologies to support data needs, along with working in marketing projects (Adobe Experience Platform and/or Salesforce Marketing Cloud platform). Day to day, you’ll... • Leverage cutting-edge data technologies, programming languages, and industry-standard coding practices to innovate new features and optimize existing product/marketing functionalities. • Design, develop, and maintain high-quality software components. • Create and execute unit tests, troubleshoot issues, and resolve defects efficiently. • Collaborate with Product, architects and cross-functional teams to align on requirements and implementation strategies. • Translate business and functional requirements into clear technical specifications and product deliverables. • Participate in technical design discussions and conduct code reviews to ensure quality and consistency. • Document system architecture, design approaches, and development processes for future reference. • Develop and maintain unit test plans and alpha test plans to support product validation. • Stay current with emerging technologies, tools, and methodologies to continuously improve design, development, and deployment practices. • Be part of a high-impact team that powers data-driven marketing strategies for one of the most recognized brands in the industry. Our MarTech squad is agile, collaborative, and committed to innovation and continuous learning. Required Qualifications • Bachelor’s degree or the equivalent in Computer Science, Computer Information Systems, Information Technology, or related field. • Minimum five years of recent experience in developing, debugging, and maintaining code with below skillsets, • SQL, Azure Data engineering skills including Azure Data Factory, Databricks and/or Fabric technologies. • Deep knowledge in SQL Server databases, along with expertise in data analysis, data integrations. • Proficient with AI technologies to enhance day to day activities. • Well-honed troubleshooting skills at various levels of complexity. Preferred Qualifications • Exposure to Marketing platforms (Adobe AEP - CDP, AJO and/or Sales Force Marketing Cloud), AdTech • Adobe Experience Cloud (Analytics, Target, Launch) experience • Hands on experience with Python and/or .Net • Experience in cloud services (Azure data services) Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job

Design, develop, maintain software components, lead tasks, support and mentor development team, collaborate cross-functionally for scalability. | Bachelor's degree or equivalent experience with minimum 5 years related work experience. | About the Role We’re growing our technology team and are searching for a Senior Software Engineer to help us modernize our software architecture. When you join us, you’ll use your technical expertise to design, develop, and maintain software components and products that support H&R Block business applications and transform our technology. You’ll serve as the lead role for day-to-day functional tasks in the team, developer support, and maintaining the development environment. Ready to innovate and solve problems in new ways? Join us. Day to day, you'll... Use tools, languages, coding standards, and best practices to develop new product features and maintain year over year product functionality and enhancements Create and execute unit tests and addresses defects Work closely with Quality Assurance, User Experience, and other related teams to ensure consistent understanding of requirements and approach Assist in planning and implementation of a strategic direction for the product Identify product design features to support scalability, usability, and better performance Assist and drive technical design and code reviews for all new enhancements and maintenance work delivered by the development team Understand complex business and functional requirements and produce technical specifications and product requirements Mentor and coach other team members on the latest technological advances within the current technology used and establish consistent best practices Required Qualifications Education: Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. Work Experience: 5 years minimum related work experience Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr.

Design, develop, and maintain data engineering solutions and MarTech platforms using Azure technologies. | Bachelor's degree with 5+ years in SQL, Azure Data Factory, Databricks, and marketing technology platforms like Adobe AEP or Salesforce Marketing Cloud. | About The Role H&R Block is looking for an experienced Senior Software Engineer who is passionate about data and experience in MarTech skills. As a Senior Software Engineer, you will work independently collaborating with lead, or principal software engineers to design, develop, and maintain software components and products that support H&R Block business applications. Responsibilities You will work on all aspects of the design, development, and delivery of data solutions, including problem definition, testing and evaluation, and deploying end-to-end pipelines and solutions in production on Azure. The responsibilities include: • Design, develop and test enterprise MarTech platforms for data engineering using SQL, Azure Data engineering skills including Azure Data Factory, Databricks/Fabric technologies. • Proficiency in Azure-based cloud technologies to support data needs, along with working in marketing projects (Adobe Experience Platform and/or Salesforce Marketing Cloud platform). Day to day, you’ll... • Leverage cutting-edge data technologies, programming languages, and industry-standard coding practices to innovate new features and optimize existing product/marketing functionalities. • Design, develop, and maintain high-quality software components. • Create and execute unit tests, troubleshoot issues, and resolve defects efficiently. • Collaborate with Product, architects and cross-functional teams to align on requirements and implementation strategies. • Translate business and functional requirements into clear technical specifications and product deliverables. • Participate in technical design discussions and conduct code reviews to ensure quality and consistency. • Document system architecture, design approaches, and development processes for future reference. • Develop and maintain unit test plans and alpha test plans to support product validation. • Stay current with emerging technologies, tools, and methodologies to continuously improve design, development, and deployment practices. • Be part of a high-impact team that powers data-driven marketing strategies for one of the most recognized brands in the industry. Our MarTech squad is agile, collaborative, and committed to innovation and continuous learning. Required Qualifications • Bachelor’s degree or the equivalent in Computer Science, Computer Information Systems, Information Technology, or related field. • Minimum five years of recent experience in developing, debugging, and maintaining code with below skillsets, • SQL, Azure Data engineering skills including Azure Data Factory, Databricks and/or Fabric technologies. • Deep knowledge in SQL Server databases, along with expertise in data analysis, data integrations. • Proficient with AI technologies to enhance day to day activities. • Well-honed troubleshooting skills at various levels of complexity. Preferred Qualifications • Exposure to Marketing platforms (Adobe AEP - CDP, AJO and/or Sales Force Marketing Cloud), AdTech • Adobe Experience Cloud (Analytics, Target, Launch) experience • Hands on experience with Python and/or .Net • Experience in cloud services (Azure data services) Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job

Design, build, test, and maintain Azure-based marketing data solutions and end-to-end pipelines, collaborating with product and engineering teams. | Requires five or more years of recent coding experience, strong SQL and Azure data engineering skills including Data Factory and Databricks or Fabric, plus data integration expertise; marketing-platform, Adobe, Python, or .NET experience is preferred. | About The Role H&R Block is looking for an experienced Senior Software Engineer who is passionate about data and experience in MarTech skills. As a Senior Software Engineer, you will work independently collaborating with lead, or principal software engineers to design, develop, and maintain software components and products that support H&R Block business applications. Responsibilities You will work on all aspects of the design, development, and delivery of data solutions, including problem definition, testing and evaluation, and deploying end-to-end pipelines and solutions in production on Azure. The responsibilities include: • Design, develop and test enterprise MarTech platforms for data engineering using SQL, Azure Data engineering skills including Azure Data Factory, Databricks/Fabric technologies. • Proficiency in Azure-based cloud technologies to support data needs, along with working in marketing projects (Adobe Experience Platform and/or Salesforce Marketing Cloud platform). Day to day, you’ll... • Leverage cutting-edge data technologies, programming languages, and industry-standard coding practices to innovate new features and optimize existing product/marketing functionalities. • Design, develop, and maintain high-quality software components. • Create and execute unit tests, troubleshoot issues, and resolve defects efficiently. • Collaborate with Product, architects and cross-functional teams to align on requirements and implementation strategies. • Translate business and functional requirements into clear technical specifications and product deliverables. • Participate in technical design discussions and conduct code reviews to ensure quality and consistency. • Document system architecture, design approaches, and development processes for future reference. • Develop and maintain unit test plans and alpha test plans to support product validation. • Stay current with emerging technologies, tools, and methodologies to continuously improve design, development, and deployment practices. • Be part of a high-impact team that powers data-driven marketing strategies for one of the most recognized brands in the industry. Our MarTech squad is agile, collaborative, and committed to innovation and continuous learning. Required Qualifications • Bachelor’s degree or the equivalent in Computer Science, Computer Information Systems, Information Technology, or related field. • Minimum five years of recent experience in developing, debugging, and maintaining code with below skillsets, • SQL, Azure Data engineering skills including Azure Data Factory, Databricks and/or Fabric technologies. • Deep knowledge in SQL Server databases, along with expertise in data analysis, data integrations. • Proficient with AI technologies to enhance day to day activities. • Well-honed troubleshooting skills at various levels of complexity. Preferred Qualifications • Exposure to Marketing platforms (Adobe AEP - CDP, AJO and/or Sales Force Marketing Cloud), AdTech • Adobe Experience Cloud (Analytics, Target, Launch) experience • Hands on experience with Python and/or .Net • Experience in cloud services (Azure data services) Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job

Lead and develop the Product Insights function to transform customer feedback into actionable product strategies and measurable business outcomes. | 8+ years experience including 3 years managing people, strong analytical and customer advocacy skills, and ability to influence senior stakeholders. | About The Role Product Insights serves as the bridge between customer reality and product strategy, transforming customer signals into actionable insights that improve H&R Block's products and experiences. As the Manager of Product Insights, you will lead the strategy, development, and performance of the Product Insights function across Customer Care's product portfolios. You will lead a team responsible for converting customer and support intelligence into product strategy, portfolio priorities, and measurable customer and business outcomes. Reporting to the Director, Support Strategy & Product Insights, you will help define the function's strategic direction, govern its portfolio of product opportunities, and serve as an advisor to Product and Customer Care leadership. You will establish the mechanisms through which customer evidence informs roadmap planning, investment decisions, release strategies, and customer experience outcomes. Success in this role is measured by product decisions influenced, customer problems resolved, support demand reduced, and measurable business outcomes achieved. Day-to-day, you’ll... • Lead, develop, and inspire a high-performing team of Product Insights ICs aligned to key product portfolios, building a culture grounded in customer advocacy, evidence-based decision making, and accountability. • Set the strategy and lead the evolution of the Product Insights function by transforming customer feedback, support interactions, operational data, and sentiment signals into prioritized recommendations that influence product strategy and roadmap decisions. • Own the Product Insights opportunity portfolio across Customer Care, making prioritization and resource trade-offs based on customer impact, support demand, business value, strategic alignment, and expected outcomes. • Establish and maintain repeatable mechanisms for surfacing customer issues, emerging trends, and product opportunities to Product leaders through recurring reviews, reporting, and stakeholder engagement. • Design, implement, and govern recurring Product Insights operating rhythms including weekly insights reviews, monthly product performance reviews, quarterly product planning inputs, and executive product insights reviews. • Own the intake, prioritization, and tracking process for customer-driven product insights and known issues, making sure there is clear ownership, visibility, with measurable outcomes. • Shape the customer and support impact strategy for significant launches and product changes, ensuring risk, support demand, measurement plans, and customer outcomes inform release decisions. • Serve as a strategic advisor to Product Directors, Group Product Managers, and Customer Care leadership, bringing customer and support intelligence into roadmap planning, prioritization, release decisions, and investment discussions. • Lead Product Insights participation in quarterly and annual planning processes, ensuring customer and support priorities are represented in portfolio-level decision making. • Define and manage the Product Insights performance framework, including customer experience improvement, contact-driver reduction, support cost reduction, and product influence outcomes. • Identify systemic customer support challenges that span individual product areas, build enterprise level recommendations, and align stakeholders around strategic opportunities for improvement. • Align Product, Customer Care, Data Science & Analytics, and Operational leaders around the highest-value customer opportunities, resolving competing priorities and securing ownership for recommended actions. Required Qualifications • A BS/BA in a related field or an equivalent combination of education and experience • 8+ years of experience across customer support, product management, product operations, and/or strategy functions, including 3 years leading and developing people • Exceptional analytical skills with the ability to identify patterns, synthesize complex customer and operational data, and translate findings into actionable recommendations • Strong customer advocacy mindset with a demonstrated belief that the customer’s voice should be represented in every product decision • Demonstrated success managing complex product portfolios, setting priorities across competing opportunities, and making resource allocation trade-offs • Strong understanding of product strategy, roadmap planning, prioritization frameworks, customer discovery, and outcome measurement • Strong judgment and ownership mindset with the ability to navigate ambiguity, balance competing priorities, and drive outcomes through influence, collaboration, and execution • Experience building or scaling Voice of the Customer programs, including defining feedback inputs, establishing stakeholder cadences, and demonstrating measurable business or product impact • Proven ability to influence Director and VP-level stakeholders through evidence, credibility, and relationship-building, not authority • Exceptional written, oral, and interpersonal communication skills. Strong presentation abilities to effectively communicate with and influence a wide range of audiences at all levels of the organization Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $109,800.00 - $175,700.00/Yr.

Lead and develop a team to transform customer feedback into product strategy and measurable business outcomes. | 8+ years experience including 3 years leading people, strong analytical and communication skills, and expertise in product strategy and customer advocacy. | About The Role Product Insights serves as the bridge between customer reality and product strategy, transforming customer signals into actionable insights that improve H&R Block's products and experiences. As the Manager of Product Insights, you will lead the strategy, development, and performance of the Product Insights function across Customer Care's product portfolios. You will lead a team responsible for converting customer and support intelligence into product strategy, portfolio priorities, and measurable customer and business outcomes. Reporting to the Director, Support Strategy & Product Insights, you will help define the function's strategic direction, govern its portfolio of product opportunities, and serve as an advisor to Product and Customer Care leadership. You will establish the mechanisms through which customer evidence informs roadmap planning, investment decisions, release strategies, and customer experience outcomes. Success in this role is measured by product decisions influenced, customer problems resolved, support demand reduced, and measurable business outcomes achieved. Day-to-day, you’ll... • Lead, develop, and inspire a high-performing team of Product Insights ICs aligned to key product portfolios, building a culture grounded in customer advocacy, evidence-based decision making, and accountability. • Set the strategy and lead the evolution of the Product Insights function by transforming customer feedback, support interactions, operational data, and sentiment signals into prioritized recommendations that influence product strategy and roadmap decisions. • Own the Product Insights opportunity portfolio across Customer Care, making prioritization and resource trade-offs based on customer impact, support demand, business value, strategic alignment, and expected outcomes. • Establish and maintain repeatable mechanisms for surfacing customer issues, emerging trends, and product opportunities to Product leaders through recurring reviews, reporting, and stakeholder engagement. • Design, implement, and govern recurring Product Insights operating rhythms including weekly insights reviews, monthly product performance reviews, quarterly product planning inputs, and executive product insights reviews. • Own the intake, prioritization, and tracking process for customer-driven product insights and known issues, making sure there is clear ownership, visibility, with measurable outcomes. • Shape the customer and support impact strategy for significant launches and product changes, ensuring risk, support demand, measurement plans, and customer outcomes inform release decisions. • Serve as a strategic advisor to Product Directors, Group Product Managers, and Customer Care leadership, bringing customer and support intelligence into roadmap planning, prioritization, release decisions, and investment discussions. • Lead Product Insights participation in quarterly and annual planning processes, ensuring customer and support priorities are represented in portfolio-level decision making. • Define and manage the Product Insights performance framework, including customer experience improvement, contact-driver reduction, support cost reduction, and product influence outcomes. • Identify systemic customer support challenges that span individual product areas, build enterprise level recommendations, and align stakeholders around strategic opportunities for improvement. • Align Product, Customer Care, Data Science & Analytics, and Operational leaders around the highest-value customer opportunities, resolving competing priorities and securing ownership for recommended actions. Required Qualifications • A BS/BA in a related field or an equivalent combination of education and experience • 8+ years of experience across customer support, product management, product operations, and/or strategy functions, including 3 years leading and developing people • Exceptional analytical skills with the ability to identify patterns, synthesize complex customer and operational data, and translate findings into actionable recommendations • Strong customer advocacy mindset with a demonstrated belief that the customer’s voice should be represented in every product decision • Demonstrated success managing complex product portfolios, setting priorities across competing opportunities, and making resource allocation trade-offs • Strong understanding of product strategy, roadmap planning, prioritization frameworks, customer discovery, and outcome measurement • Strong judgment and ownership mindset with the ability to navigate ambiguity, balance competing priorities, and drive outcomes through influence, collaboration, and execution • Experience building or scaling Voice of the Customer programs, including defining feedback inputs, establishing stakeholder cadences, and demonstrating measurable business or product impact • Proven ability to influence Director and VP-level stakeholders through evidence, credibility, and relationship-building, not authority • Exceptional written, oral, and interpersonal communication skills. Strong presentation abilities to effectively communicate with and influence a wide range of audiences at all levels of the organization Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $109,800.00 - $175,700.00/Yr.

Lead and develop a team to transform customer feedback into actionable product strategy and measurable business outcomes. | 8+ years experience including 3 years leading people, strong analytical skills, customer advocacy, product portfolio management, and ability to influence senior stakeholders. | About The Role Product Insights serves as the bridge between customer reality and product strategy, transforming customer signals into actionable insights that improve H&R Block's products and experiences. As the Manager of Product Insights, you will lead the strategy, development, and performance of the Product Insights function across Customer Care's product portfolios. You will lead a team responsible for converting customer and support intelligence into product strategy, portfolio priorities, and measurable customer and business outcomes. Reporting to the Director, Support Strategy & Product Insights, you will help define the function's strategic direction, govern its portfolio of product opportunities, and serve as an advisor to Product and Customer Care leadership. You will establish the mechanisms through which customer evidence informs roadmap planning, investment decisions, release strategies, and customer experience outcomes. Success in this role is measured by product decisions influenced, customer problems resolved, support demand reduced, and measurable business outcomes achieved. Day-to-day, you’ll... • Lead, develop, and inspire a high-performing team of Product Insights ICs aligned to key product portfolios, building a culture grounded in customer advocacy, evidence-based decision making, and accountability. • Set the strategy and lead the evolution of the Product Insights function by transforming customer feedback, support interactions, operational data, and sentiment signals into prioritized recommendations that influence product strategy and roadmap decisions. • Own the Product Insights opportunity portfolio across Customer Care, making prioritization and resource trade-offs based on customer impact, support demand, business value, strategic alignment, and expected outcomes. • Establish and maintain repeatable mechanisms for surfacing customer issues, emerging trends, and product opportunities to Product leaders through recurring reviews, reporting, and stakeholder engagement. • Design, implement, and govern recurring Product Insights operating rhythms including weekly insights reviews, monthly product performance reviews, quarterly product planning inputs, and executive product insights reviews. • Own the intake, prioritization, and tracking process for customer-driven product insights and known issues, making sure there is clear ownership, visibility, with measurable outcomes. • Shape the customer and support impact strategy for significant launches and product changes, ensuring risk, support demand, measurement plans, and customer outcomes inform release decisions. • Serve as a strategic advisor to Product Directors, Group Product Managers, and Customer Care leadership, bringing customer and support intelligence into roadmap planning, prioritization, release decisions, and investment discussions. • Lead Product Insights participation in quarterly and annual planning processes, ensuring customer and support priorities are represented in portfolio-level decision making. • Define and manage the Product Insights performance framework, including customer experience improvement, contact-driver reduction, support cost reduction, and product influence outcomes. • Identify systemic customer support challenges that span individual product areas, build enterprise level recommendations, and align stakeholders around strategic opportunities for improvement. • Align Product, Customer Care, Data Science & Analytics, and Operational leaders around the highest-value customer opportunities, resolving competing priorities and securing ownership for recommended actions. Required Qualifications • A BS/BA in a related field or an equivalent combination of education and experience • 8+ years of experience across customer support, product management, product operations, and/or strategy functions, including 3 years leading and developing people • Exceptional analytical skills with the ability to identify patterns, synthesize complex customer and operational data, and translate findings into actionable recommendations • Strong customer advocacy mindset with a demonstrated belief that the customer’s voice should be represented in every product decision • Demonstrated success managing complex product portfolios, setting priorities across competing opportunities, and making resource allocation trade-offs • Strong understanding of product strategy, roadmap planning, prioritization frameworks, customer discovery, and outcome measurement • Strong judgment and ownership mindset with the ability to navigate ambiguity, balance competing priorities, and drive outcomes through influence, collaboration, and execution • Experience building or scaling Voice of the Customer programs, including defining feedback inputs, establishing stakeholder cadences, and demonstrating measurable business or product impact • Proven ability to influence Director and VP-level stakeholders through evidence, credibility, and relationship-building, not authority • Exceptional written, oral, and interpersonal communication skills. Strong presentation abilities to effectively communicate with and influence a wide range of audiences at all levels of the organization Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $109,800.00 - $175,700.00/Yr.

Lead and develop the Product Insights function to transform customer feedback into strategic product decisions and measurable business outcomes. | 8+ years experience including 3 years managing people, strong analytical skills, customer advocacy, and ability to influence senior stakeholders. | About The Role Product Insights serves as the bridge between customer reality and product strategy, transforming customer signals into actionable insights that improve H&R Block's products and experiences. As the Manager of Product Insights, you will lead the strategy, development, and performance of the Product Insights function across Customer Care's product portfolios. You will lead a team responsible for converting customer and support intelligence into product strategy, portfolio priorities, and measurable customer and business outcomes. Reporting to the Director, Support Strategy & Product Insights, you will help define the function's strategic direction, govern its portfolio of product opportunities, and serve as an advisor to Product and Customer Care leadership. You will establish the mechanisms through which customer evidence informs roadmap planning, investment decisions, release strategies, and customer experience outcomes. Success in this role is measured by product decisions influenced, customer problems resolved, support demand reduced, and measurable business outcomes achieved. Day-to-day, you’ll... • Lead, develop, and inspire a high-performing team of Product Insights ICs aligned to key product portfolios, building a culture grounded in customer advocacy, evidence-based decision making, and accountability. • Set the strategy and lead the evolution of the Product Insights function by transforming customer feedback, support interactions, operational data, and sentiment signals into prioritized recommendations that influence product strategy and roadmap decisions. • Own the Product Insights opportunity portfolio across Customer Care, making prioritization and resource trade-offs based on customer impact, support demand, business value, strategic alignment, and expected outcomes. • Establish and maintain repeatable mechanisms for surfacing customer issues, emerging trends, and product opportunities to Product leaders through recurring reviews, reporting, and stakeholder engagement. • Design, implement, and govern recurring Product Insights operating rhythms including weekly insights reviews, monthly product performance reviews, quarterly product planning inputs, and executive product insights reviews. • Own the intake, prioritization, and tracking process for customer-driven product insights and known issues, making sure there is clear ownership, visibility, with measurable outcomes. • Shape the customer and support impact strategy for significant launches and product changes, ensuring risk, support demand, measurement plans, and customer outcomes inform release decisions. • Serve as a strategic advisor to Product Directors, Group Product Managers, and Customer Care leadership, bringing customer and support intelligence into roadmap planning, prioritization, release decisions, and investment discussions. • Lead Product Insights participation in quarterly and annual planning processes, ensuring customer and support priorities are represented in portfolio-level decision making. • Define and manage the Product Insights performance framework, including customer experience improvement, contact-driver reduction, support cost reduction, and product influence outcomes. • Identify systemic customer support challenges that span individual product areas, build enterprise level recommendations, and align stakeholders around strategic opportunities for improvement. • Align Product, Customer Care, Data Science & Analytics, and Operational leaders around the highest-value customer opportunities, resolving competing priorities and securing ownership for recommended actions. Required Qualifications • A BS/BA in a related field or an equivalent combination of education and experience • 8+ years of experience across customer support, product management, product operations, and/or strategy functions, including 3 years leading and developing people • Exceptional analytical skills with the ability to identify patterns, synthesize complex customer and operational data, and translate findings into actionable recommendations • Strong customer advocacy mindset with a demonstrated belief that the customer’s voice should be represented in every product decision • Demonstrated success managing complex product portfolios, setting priorities across competing opportunities, and making resource allocation trade-offs • Strong understanding of product strategy, roadmap planning, prioritization frameworks, customer discovery, and outcome measurement • Strong judgment and ownership mindset with the ability to navigate ambiguity, balance competing priorities, and drive outcomes through influence, collaboration, and execution • Experience building or scaling Voice of the Customer programs, including defining feedback inputs, establishing stakeholder cadences, and demonstrating measurable business or product impact • Proven ability to influence Director and VP-level stakeholders through evidence, credibility, and relationship-building, not authority • Exceptional written, oral, and interpersonal communication skills. Strong presentation abilities to effectively communicate with and influence a wide range of audiences at all levels of the organization Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $109,800.00 - $175,700.00/Yr.

Lead strategic initiatives to define corporate growth priorities and support enterprise planning. | Requires 4-6+ years in strategy consulting or corporate strategy with strong analytical and leadership skills. | About The Role At H&R Block, we're building the next chapter of our company. As customer expectations evolve, technology accelerates, and competition reshapes the landscape, we are focused on serving more complex clients and investing in the future. In 2025, we launched our Block Next corporate strategy, focused on transforming our operating model, elevating the customer experience, and delivering a unique human-led, AI-enabled, customer-centric value proposition. The Enterprise Strategy team sits at the center of that transformation. We partner directly with senior leaders across the organization to shape strategic priorities, evaluate growth opportunities, assess competitive dynamics, support enterprise planning, and drive some of the company's most important decisions. Our work helps define where H&R Block will compete, how we will win, and what capabilities we must build to achieve our long-term ambitions. As a Manager on our Enterprise Strategy team, you will play an important role in helping define H&R Block's future. You will work on high-impact initiatives spanning corporate strategy, growth opportunities, competitive positioning, strategic planning, and transformation efforts. This role offers significant exposure to senior business leaders, the Executive Leadership Team, and the Board of Directors, providing a unique opportunity to influence the direction of a market-leading company. Day to Day, You'll... • Support the ongoing development and evaluation of H&R Block's corporate strategy, helping define long-term growth priorities and strategic choices. • Conduct market, customer, competitive, and financial analyses to identify opportunities, risks, and emerging trends impacting the business. • Formulate and test hypotheses related to growth strategies, market expansion, customer needs, new business models, and transformation initiatives. • Create data-driven recommendations, executive presentations, and strategic perspectives for senior leadership, the Executive Leadership Team, and the Board of Directors. • Lead and contribute to high-priority strategy projects, partnering with cross-functional teams to evaluate opportunities, solve complex business challenges, and drive outcomes. • Support the enterprise strategic planning process, helping align priorities, investments, key initiatives, and success metrics across the organization. • Facilitate executive workshops and stakeholder discussions, building alignment around critical decisions and trade-offs. • Analyze the competitive landscape, emerging technologies, and disruptive forces shaping the future of the tax, financial services, and small business industries. • Support evaluation of strategic partnerships, new business initiatives, and other growth opportunities. • Build trusted relationships and influence leaders across functions to advance strategic priorities and drive informed decision-making. Required Qualifications • Bachelor's degree in business, economics, finance, engineering, or a related field, or equivalent experience • 4-6+ years of experience or equivalent in strategy-focused management consulting, corporate strategy, business transformation, growth strategy, investment banking, private equity, or a related field • Proven ability to structure and solve complex, ambiguous business problems to deliver measurable business impact • Strong strategic, analytical, and financial modeling capabilities • Exceptional communication skills and the ability to synthesize complex information into clear, compelling recommendations • Experience leading cross-functional initiatives and influencing without direct authority • Experience working with senior leaders and executive stakeholders • Intellectual curiosity, sound judgment, strong collaboration skills, a bias for action, and a track record of creating value and delivering measurable business impact Preferred Qualifications • MBA or advanced degree • Experience supporting executive leadership teams, Board-level discussions, or enterprise strategic planning • Experience in financial services, consumer services, small business services, technology, retail, or other customer-centric industries • Strong knowledge of both organic and inorganic value creation levers, and/or experience developing AI transformation strategies Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $125,500.00 - $200,800.00/Yr. Sponsored Job

Lead strategic initiatives to define corporate growth priorities and support executive decision-making. | Requires 4-6+ years in strategy consulting or corporate strategy with strong analytical and leadership skills. | About The Role At H&R Block, we're building the next chapter of our company. As customer expectations evolve, technology accelerates, and competition reshapes the landscape, we are focused on serving more complex clients and investing in the future. In 2025, we launched our Block Next corporate strategy, focused on transforming our operating model, elevating the customer experience, and delivering a unique human-led, AI-enabled, customer-centric value proposition. The Enterprise Strategy team sits at the center of that transformation. We partner directly with senior leaders across the organization to shape strategic priorities, evaluate growth opportunities, assess competitive dynamics, support enterprise planning, and drive some of the company's most important decisions. Our work helps define where H&R Block will compete, how we will win, and what capabilities we must build to achieve our long-term ambitions. As a Manager on our Enterprise Strategy team, you will play an important role in helping define H&R Block's future. You will work on high-impact initiatives spanning corporate strategy, growth opportunities, competitive positioning, strategic planning, and transformation efforts. This role offers significant exposure to senior business leaders, the Executive Leadership Team, and the Board of Directors, providing a unique opportunity to influence the direction of a market-leading company. Day to Day, You'll... • Support the ongoing development and evaluation of H&R Block's corporate strategy, helping define long-term growth priorities and strategic choices. • Conduct market, customer, competitive, and financial analyses to identify opportunities, risks, and emerging trends impacting the business. • Formulate and test hypotheses related to growth strategies, market expansion, customer needs, new business models, and transformation initiatives. • Create data-driven recommendations, executive presentations, and strategic perspectives for senior leadership, the Executive Leadership Team, and the Board of Directors. • Lead and contribute to high-priority strategy projects, partnering with cross-functional teams to evaluate opportunities, solve complex business challenges, and drive outcomes. • Support the enterprise strategic planning process, helping align priorities, investments, key initiatives, and success metrics across the organization. • Facilitate executive workshops and stakeholder discussions, building alignment around critical decisions and trade-offs. • Analyze the competitive landscape, emerging technologies, and disruptive forces shaping the future of the tax, financial services, and small business industries. • Support evaluation of strategic partnerships, new business initiatives, and other growth opportunities. • Build trusted relationships and influence leaders across functions to advance strategic priorities and drive informed decision-making. Required Qualifications • Bachelor's degree in business, economics, finance, engineering, or a related field, or equivalent experience • 4-6+ years of experience or equivalent in strategy-focused management consulting, corporate strategy, business transformation, growth strategy, investment banking, private equity, or a related field • Proven ability to structure and solve complex, ambiguous business problems to deliver measurable business impact • Strong strategic, analytical, and financial modeling capabilities • Exceptional communication skills and the ability to synthesize complex information into clear, compelling recommendations • Experience leading cross-functional initiatives and influencing without direct authority • Experience working with senior leaders and executive stakeholders • Intellectual curiosity, sound judgment, strong collaboration skills, a bias for action, and a track record of creating value and delivering measurable business impact Preferred Qualifications • MBA or advanced degree • Experience supporting executive leadership teams, Board-level discussions, or enterprise strategic planning • Experience in financial services, consumer services, small business services, technology, retail, or other customer-centric industries • Strong knowledge of both organic and inorganic value creation levers, and/or experience developing AI transformation strategies Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $125,500.00 - $200,800.00/Yr. Sponsored Job

Lead and develop a team to transform customer feedback into actionable product strategy and measurable business outcomes. | 8+ years experience including 3 years managing people, strong analytical and communication skills, and proven ability to influence senior stakeholders. | About The Role Product Insights serves as the bridge between customer reality and product strategy, transforming customer signals into actionable insights that improve H&R Block's products and experiences. As the Manager of Product Insights, you will lead the strategy, development, and performance of the Product Insights function across Customer Care's product portfolios. You will lead a team responsible for converting customer and support intelligence into product strategy, portfolio priorities, and measurable customer and business outcomes. Reporting to the Director, Support Strategy & Product Insights, you will help define the function's strategic direction, govern its portfolio of product opportunities, and serve as an advisor to Product and Customer Care leadership. You will establish the mechanisms through which customer evidence informs roadmap planning, investment decisions, release strategies, and customer experience outcomes. Success in this role is measured by product decisions influenced, customer problems resolved, support demand reduced, and measurable business outcomes achieved. Day-to-day, you’ll... • Lead, develop, and inspire a high-performing team of Product Insights ICs aligned to key product portfolios, building a culture grounded in customer advocacy, evidence-based decision making, and accountability. • Set the strategy and lead the evolution of the Product Insights function by transforming customer feedback, support interactions, operational data, and sentiment signals into prioritized recommendations that influence product strategy and roadmap decisions. • Own the Product Insights opportunity portfolio across Customer Care, making prioritization and resource trade-offs based on customer impact, support demand, business value, strategic alignment, and expected outcomes. • Establish and maintain repeatable mechanisms for surfacing customer issues, emerging trends, and product opportunities to Product leaders through recurring reviews, reporting, and stakeholder engagement. • Design, implement, and govern recurring Product Insights operating rhythms including weekly insights reviews, monthly product performance reviews, quarterly product planning inputs, and executive product insights reviews. • Own the intake, prioritization, and tracking process for customer-driven product insights and known issues, making sure there is clear ownership, visibility, with measurable outcomes. • Shape the customer and support impact strategy for significant launches and product changes, ensuring risk, support demand, measurement plans, and customer outcomes inform release decisions. • Serve as a strategic advisor to Product Directors, Group Product Managers, and Customer Care leadership, bringing customer and support intelligence into roadmap planning, prioritization, release decisions, and investment discussions. • Lead Product Insights participation in quarterly and annual planning processes, ensuring customer and support priorities are represented in portfolio-level decision making. • Define and manage the Product Insights performance framework, including customer experience improvement, contact-driver reduction, support cost reduction, and product influence outcomes. • Identify systemic customer support challenges that span individual product areas, build enterprise level recommendations, and align stakeholders around strategic opportunities for improvement. • Align Product, Customer Care, Data Science & Analytics, and Operational leaders around the highest-value customer opportunities, resolving competing priorities and securing ownership for recommended actions. Required Qualifications • A BS/BA in a related field or an equivalent combination of education and experience • 8+ years of experience across customer support, product management, product operations, and/or strategy functions, including 3 years leading and developing people • Exceptional analytical skills with the ability to identify patterns, synthesize complex customer and operational data, and translate findings into actionable recommendations • Strong customer advocacy mindset with a demonstrated belief that the customer’s voice should be represented in every product decision • Demonstrated success managing complex product portfolios, setting priorities across competing opportunities, and making resource allocation trade-offs • Strong understanding of product strategy, roadmap planning, prioritization frameworks, customer discovery, and outcome measurement • Strong judgment and ownership mindset with the ability to navigate ambiguity, balance competing priorities, and drive outcomes through influence, collaboration, and execution • Experience building or scaling Voice of the Customer programs, including defining feedback inputs, establishing stakeholder cadences, and demonstrating measurable business or product impact • Proven ability to influence Director and VP-level stakeholders through evidence, credibility, and relationship-building, not authority • Exceptional written, oral, and interpersonal communication skills. Strong presentation abilities to effectively communicate with and influence a wide range of audiences at all levels of the organization Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $109,800.00 - $175,700.00/Yr.