H&R Block

Assist with tax interview processes, assemble tax returns, and ensure client service quality. | High school diploma or equivalent, basic math and reading skills, familiarity with Windows-based programs, and effective communication. | Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. It would be even better if you also had... Additional course work in math, accounting, or finance What you'll bring to the team... Assist with the beginning of the tax interview by entering client and W-2 information into the tax program Assist with the closing of the interview by assembling the tax return, obtaining required signatures, reviewing the finished product with the client, and completing bookkeeping procedures Ensure all H&R Block clients are receiving superior service All other duties as assigned Your Expertise High school diploma or equivalent Reading and math skills required to begin and finish the tax return interview Ability to communicate effectively in person and on the phone Previous experience with Windows-based computer programs Additional state and local requirements may apply Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Click here to checkout all available benefits. The Community You Will Join: At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you.

Design, develop, and maintain data solutions and pipelines using Azure and SQL technologies. | Minimum 5 years of experience in data engineering, proficiency in SQL, Azure Data services, and relevant programming skills. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... H&R Block is looking for an experienced Senior Software Engineer who is passionate about data and experience in MarTech skills. As a Senior Software Engineer, you will work independently collaborating with lead, or principal software engineers to design, develop, and maintain software components and products that support H&R Block business applications. Responsibilities You will work on all aspects of the design, development, and delivery of data solutions, including problem definition, testing and evaluation, and deploying end-to-end pipelines and solutions in production on Azure. The responsibilities include: • Design, develop and test enterprise MarTech platforms for data engineering using SQL, Azure Data engineering skills including Azure Data Factory, Databricks/Fabric technologies. • Proficiency in Azure-based cloud technologies to support data needs, along with working in marketing projects (Adobe Experience Platform and/or Salesforce Marketing Cloud platform). Day to day, you’ll... • Leverage cutting-edge data technologies, programming languages, and industry-standard coding practices to innovate new features and optimize existing product/marketing functionalities. • Design, develop, and maintain high-quality software components. • Create and execute unit tests, troubleshoot issues, and resolve defects efficiently. • Collaborate with Product, architects and cross-functional teams to align on requirements and implementation strategies. • Translate business and functional requirements into clear technical specifications and product deliverables. • Participate in technical design discussions and conduct code reviews to ensure quality and consistency. • Document system architecture, design approaches, and development processes for future reference. • Develop and maintain unit test plans and alpha test plans to support product validation. • Stay current with emerging technologies, tools, and methodologies to continuously improve design, development, and deployment practices. • Be part of a high-impact team that powers data-driven marketing strategies for one of the most recognized brands in the industry. Our MarTech squad is agile, collaborative, and committed to innovation and continuous learning. What you'll bring to the team... • Bachelor’s degree or the equivalent in Computer Science, Computer Information Systems, Information Technology, or related field. • Minimum five years of recent experience in developing, debugging, and maintaining code with below skillsets, • SQL, Azure Data engineering skills including Azure Data Factory, Databricks and/or Fabric technologies. • Deep knowledge in SQL Server databases, along with expertise in data analysis, data integrations. • Proficient with AI technologies to enhance day to day activities. • Well-honed troubleshooting skills at various levels of complexity. It would be even better if you also had... • Exposure to Marketing platforms (Adobe AEP - CDP, AJO and/or Sales Force Marketing Cloud), AdTech • Adobe Experience Cloud (Analytics, Target, Launch) experience • Hands on experience with Python and/or .Net • Experience in cloud services (Azure data services) Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job

Provide advanced client support by resolving escalated complaints and researching client issues via phone or email. | High school diploma or equivalent with at least 1 year of related work experience, excellent communication skills, and ability to research and resolve client issues. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... 100% WORK FROM HOME REMOTE OPPORTUNITY H&R Block, the world’s leader in tax preparation services, is looking for a seasonal Client Service Representative. We offer shift differential pay for mid, evening and weekend shifts. Associates are eligible for additional monthly and end of season incentives by exceeding performance standards. Details of both incentives to be provided during onboarding. The Client Service Representative provides advanced client support by communicating via phone or email to resolve internal and external client concerns on behalf of the District Managers. Day to day, you'll... • Contact H&R Block Field Leadership and other related business units on behalf of external clients seeking resolution on escalated complaint cases • Research agent knowledgebase to address assigned escalated complaint cases from our retail clients • Interpret clients’ needs and identify practical solutions through detailed research, analysis, and independent decision making • Accurately document updates to the client complaint case • Escalate client issues to other internal teams when necessary • Provide insights to leadership on trends with client issues • Actively participate in routine 1:1 coaching sessions that focus on performance • Handle additional tasks as business needs require  What you'll bring to the team... Education: • High school diploma or equivalent Work Experience: • 1 year minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $16.06 - $24.09/Hr.

Design, develop, and maintain enterprise data solutions and pipelines using Azure and SQL technologies, collaborating across teams to support marketing data needs. | Minimum five years of experience in data engineering, proficiency in SQL, Azure Data services, and familiarity with marketing platforms like Adobe Experience Cloud or Salesforce Marketing Cloud. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... H&R Block is looking for an experienced Senior Software Engineer who is passionate about data and experience in MarTech skills. As a Senior Software Engineer, you will work independently collaborating with lead, or principal software engineers to design, develop, and maintain software components and products that support H&R Block business applications. You will work on all aspects of the design, development, and delivery of data solutions, including problem definition, testing and evaluation, and deploying end-to-end pipelines and solutions in production on Azure. The responsibilities include: • Design, develop and test enterprise MarTech platforms for data engineering using SQL, Azure Data engineering skills including Azure Data Factory, Databricks/Fabric technologies. • Proficiency in Azure-based cloud technologies to support data needs, along with working in marketing projects (Adobe Experience Platform and/or Salesforce Marketing Cloud platform). Day to day, you’ll... • Leverage cutting-edge data technologies, programming languages, and industry-standard coding practices to innovate new features and optimize existing product/marketing functionalities. • Design, develop, and maintain high-quality software components. • Create and execute unit tests, troubleshoot issues, and resolve defects efficiently. • Collaborate with Product, architects and cross-functional teams to align on requirements and implementation strategies. • Translate business and functional requirements into clear technical specifications and product deliverables. • Participate in technical design discussions and conduct code reviews to ensure quality and consistency. • Document system architecture, design approaches, and development processes for future reference. • Develop and maintain unit test plans and alpha test plans to support product validation. • Stay current with emerging technologies, tools, and methodologies to continuously improve design, development, and deployment practices. • Be part of a high-impact team that powers data-driven marketing strategies for one of the most recognized brands in the industry. Our MarTech squad is agile, collaborative, and committed to innovation and continuous learning. • What you'll bring to the team... • Bachelor’s degree or the equivalent in Computer Science, Computer Information Systems, Information Technology, or related field. • Minimum five years of recent experience in developing, debugging, and maintaining code with below skillsets, • SQL, Azure Data engineering skills including Azure Data Factory, Databricks and/or Fabric technologies. • Deep knowledge in SQL Server databases, along with expertise in data analysis, data integrations. • Proficient with AI technologies to enhance day to day activities. • Well-honed troubleshooting skills at various levels of complexity. It would be even better if you also had... • Exposure to Marketing platforms (Adobe AEP - CDP, AJO and/or Sales Force Marketing Cloud), AdTech • Adobe Experience Cloud (Analytics, Target, Launch) experience • Hands on experience with Python and/or .Net • Experience in cloud services (Azure data services) Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-SH1 #LI-Remote

Develop and execute community support strategies to enhance client and support team experiences, leveraging data insights and managing community assets. | Over 8 years of support and community program management experience, with deep product support experience in consumer technology, and strong communication and leadership skills. | Note: The job is a remote job and is open to candidates in USA. H&R Block is a leader in tax preparation and financial services, seeking a Program Manager for their Community & Social Support team. The role involves developing and executing community support strategies to enhance client and Tax Pro experiences while leveraging data-driven insights to drive value. Responsibilities • Own the community support strategy and delivery for all digital and service products within an assigned portfolio and ensure alignment with client goals and outcomes • Cover internal assets such as our vibrant community of 70k+ Tax Pros, as well external assets such as our social media support presence • Maintain a pulse on user feedback to ensure community support initiatives are achieving the desired outcomes and a measurable ROI • Understand and anticipate operational risks and analyze root-causes of process errors, build mitigation strategies and recommend changes in workflows/tools • Design, build and operate the community support strategy for the Customer Care organization • Cultivate vibrant internal and communities that engage our customers and deliver knowledge at scale to increase LTV and drive down 1:1 support costs • Mine H&R Blocks community assets for insights including trending themes, market opportunities, and more Skills • 8+ years of support experience • 8+ years of community program management experience • A BS/BA in related field or the equivalent through a combination of education and experience • Deep product support experience in a consumer technology organization. This includes building support strategies that complement the product vision and cut across 1:1 and 1:Many servicing channels • Industry thought leadership as you stay abreast of new technologies, customer trends and expectations, and competitive insights • Exceptional communication and collaboration skills, along with a comfort working and leading in a cross-functional environment • Creative and inspiring leadership skills that support learning with a bias for action and accountability while building and maintaining strong relationships • The ability to think strategically and tactically with a persistent problem-solving mentality • 10+ years of support experience Benefits • Medical and prescription drug coverage • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit Company Overview • H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial. It was founded in 1955, and is headquartered in Kansas City, Missouri, USA, with a workforce of 10001+ employees. Its website is https://www.hrblock.com.

Greeting clients, answering phones, scheduling appointments, and supporting team tasks at the front desk. | Experience in customer service or a fast-paced environment, proficiency with computers and Microsoft Office, and flexible scheduling capabilities. | Be the welcoming face of H&R Block! Help clients feel confident while enjoying flexible schedules and a supportive team. About Us At H&R Block, we believe in the power of people helping people. Our mission is simple: to provide help and inspire confidence in our clients, associates, and communities everywhere. We’re transforming the future with Block Horizons 2025, delivering bigger ambitions, faster innovation, and extraordinary results. Join us during this exciting time and be part of something meaningful! What You’ll Do As a Client Service Professional / Receptionist, you’ll be the first point of contact for our clients—creating a welcoming experience and ensuring everything runs smoothly. Your responsibilities include: • Greeting clients with warmth and professionalism (front desk support). • Answering phones and scheduling appointments (customer service, administrative support). • Matching clients with the right tax professional. • Ensuring client needs are met throughout their visit. • Maintaining a clean, organized office environment. • Supporting the team with additional tasks as needed. What We’re Looking For • Experience in customer service or a fast-paced environment. • Strong multitasking, organizational, and time-management skills. • Comfortable using computers and Microsoft Office. • Bonus: High school diploma or equivalent, sales/marketing experience, and ability to work flexible schedules or multiple locations. Why You’ll Love Working Here • Employee Assistance Program & mental health support. • Wellbeing programs like BetterYou. • Discounts on everyday items and services. • Eligible benefits: Medical coverage, 401(k), Employee Stock Purchase Plan. • Free tax prep for associates. • Flexible schedules and a collaborative, inclusive culture. Join Our Connected Culture At H&R Block, we celebrate diversity and create an environment where everyone feels safe, valued, and connected. We’re proud to be recognized globally as one of the Best Companies to Work For, surrounded by people who care about your success. Ready to make an impact? Apply today and start your journey with H&R Block—where helping others is more than a job, it’s a purpose. Location: Meriden, Connecticut Job Types: Full-time, Part-time, Temporary Pay: $16.35 - $16.94 per year

Develop and execute community support strategies across digital and service products, collaborating with multiple teams to enhance client and Tax Pro engagement and support experiences. | 8+ years of support and community program management experience, deep product support knowledge in consumer technology, strong communication and leadership skills, and a relevant bachelor's degree or equivalent experience. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company – one that defined an industry and is now leading its transformation. The Program Manager, Community within the Scalable Support Team champions our clients and Tax Pros, has a deep understanding of their behaviors and needs, and leverages data-driven insights to evolve H&R Block’s servicing experiences, further solidifying them as a key differentiator of our value proposition. As the Program Manager, Community you will report to the Director of Scalable Support and set the engagement and support strategy across H&R Block’s Tax Pro and client community assets. This is a highly visible role blending strategy and execution where you will partner closely with your peers in Customer Care as well as partners in Product, Technology and Marketing to deliver community support experiences that drive value to our clients and H&R Block. Day to day, you’ll... Strategy and Planning • Own the community support strategy and delivery for all digital and service products within an assigned portfolio and ensure alignment with client goals and outcomes • Cover internal assets such as our vibrant community of 70k+ Tax Pros, as well external assets such as our social media support presence • Maintain a pulse on user feedback to ensure community support initiatives are achieving the desired outcomes and a measurable ROI • Understand and anticipate operational risks and analyze root-causes of process errors, build mitigation strategies and recommend changes in workflows/tools Operations and Insights • Design, build and operate the community support strategy for the Customer Care organization • Cultivate vibrant internal and communities that engage our customers and deliver knowledge at scale to increase LTV and drive down 1:1 support costs • Mine H&R Blocks community assets for insights including trending themes, market opportunities, and more What you'll bring to the team... • 8+ years of support experience • 8+ years of community program management experience • A BS/BA in related field or the equivalent through a combination of education and experience • Deep product support experience in a consumer technology organization. This includes building support strategies that complement the product vision and cut across 1:1 and 1:Many servicing channels. • Industry thought leadership as you stay abreast of new technologies, customer trends and expectations, and competitive insights • Exceptional communication and collaboration skills, along with a comfort working and leading in a cross-functional environment • Creative and inspiring leadership skills that support learning with a bias for action and accountability while building and maintaining strong relationships • The ability to think strategically and tactically with a persistent problem-solving mentality It would be even better if you also had... • 10+ years of support experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-SH1 #LI-Remote

Own and optimize support strategies for digital and service products, leveraging data insights to improve customer experience and operational efficiency. | 8+ years of support experience, 4+ years in consumer financial products, support strategy expertise, and experience with contact center technologies. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation. The Program Manager - Financial Services within the Product Support & Insights Team champions our clients and Tax Pros, has a deep understanding of their behaviors and needs, and leverages data-driven insights to evolve H&R Block’s servicing experiences, further solidifying them as a key differentiator of our value proposition. As the Program Manager - Financial Services you will report to the Director of Product Support & Insights and set the support strategy for a portfolio of products and services that our clients rely on each and every day. This is a highly visible role and you will work across the organization with Product, Technology, Marketing and other cross-functional stakeholders, as well as with your peers in Customer Care to design and operationalize support experiences that drive value to our clients and H&R Block. Day to day, you’ll... Strategy and Planning • Own the support strategy for all digital and service products within an assigned portfolio and drive alignment with client goals and outcomes. Ensure that every ‘next dollar spent’ delivers the best ROI possible as measured by customer feedback (VOC, CES) • Maintain a pulse on user feedback, deliver top-notch resolution of user issues, and provide meaningful insights to product teams to improve the user experience. Own the relationship and feedback system with Tier 3 technical support teams • Support the delivery of the customer care experience through innovative 1:1 and 1:Many service models for your portfolio of products with tight collaboration across delivery teams including vendor operations, scalable support, and more • Provide strategic insights/lead improvement efforts in customer service and operations. Develop systems and protocols to drive up quality while removing inefficiencies and cost • Understand and anticipate operational risks and analyze root-causes of process errors, build mitigation strategies and recommend changes in workflows/tools Operations and Insights • Drive action with data-driven stories: Use data to build a shared understanding of customer needs, operational challenges, and strategic opportunities, ensuring insights lead to meaningful change • Manage ‘Known Issues’, new product launches, and Marketing initiatives for your product portfolio to ensure that the broader organization is always prepared to deliver exceptional service • Partner with delivery teams, data scientists, and using your own analytical skills, you will provide insight to drive down cost and inefficiencies throughout our customers’ servicing journeys while simultaneously improving the CX and driving incremental LTV • Own and broadcast customer insights across the enterprise and be a trusted advisor to our most senior leadership Financial/Budget Management • Create and manager support budgets for each product with accuracy and transparency • Gain leverage in our support investments so that we can reinvest savings into the customer experiences and innovate What you'll bring to the team... • 8 years total experience • 6+ years of support experience • 4+ years of experience with consumer financial products • Demonstrated experience in leveraging support insights to drive change across cross-functional teams. • A BS/BA in related field or the equivalent through a combination of education and experience • Deep product support experience in a consumer technology organization. This includes building support strategies that complement the product vision and cut across 1:1 and 1:Many servicing channels. • Industry thought leadership as you stay up to date of new technologies, customer trends and expectations, and competitive insights • Experience with contact center technologies, processes, and measures along with how they drive client experience • Exceptional communication and collaboration skills, along with a comfort working and leading in a cross-functional environment • Creative and inspiring leadership skills that support learning with a bias for action and accountability while building and maintaining strong relationships • The ability to think strategically and tactically with a persistent problem-solving mentality Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job

Own and optimize support strategies for digital and service products, leveraging data insights to improve customer experience and operational efficiency. | Minimum 8 years of experience, 6+ support experience, 4+ years in consumer financial products, support strategy expertise, and strong cross-functional leadership skills. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation. The Program Manager - Financial Services within the Product Support & Insights Team champions our clients and Tax Pros, has a deep understanding of their behaviors and needs, and leverages data-driven insights to evolve H&R Block’s servicing experiences, further solidifying them as a key differentiator of our value proposition. As the Program Manager - Financial Services you will report to the Director of Product Support & Insights and set the support strategy for a portfolio of products and services that our clients rely on each and every day. This is a highly visible role and you will work across the organization with Product, Technology, Marketing and other cross-functional stakeholders, as well as with your peers in Customer Care to design and operationalize support experiences that drive value to our clients and H&R Block. Day to day, you’ll... Strategy and Planning • Own the support strategy for all digital and service products within an assigned portfolio and drive alignment with client goals and outcomes. Ensure that every ‘next dollar spent’ delivers the best ROI possible as measured by customer feedback (VOC, CES) • Maintain a pulse on user feedback, deliver top-notch resolution of user issues, and provide meaningful insights to product teams to improve the user experience. Own the relationship and feedback system with Tier 3 technical support teams • Support the delivery of the customer care experience through innovative 1:1 and 1:Many service models for your portfolio of products with tight collaboration across delivery teams including vendor operations, scalable support, and more • Provide strategic insights/lead improvement efforts in customer service and operations. Develop systems and protocols to drive up quality while removing inefficiencies and cost • Understand and anticipate operational risks and analyze root-causes of process errors, build mitigation strategies and recommend changes in workflows/tools Operations and Insights • Drive action with data-driven stories: Use data to build a shared understanding of customer needs, operational challenges, and strategic opportunities, ensuring insights lead to meaningful change • Manage ‘Known Issues’, new product launches, and Marketing initiatives for your product portfolio to ensure that the broader organization is always prepared to deliver exceptional service • Partner with delivery teams, data scientists, and using your own analytical skills, you will provide insight to drive down cost and inefficiencies throughout our customers’ servicing journeys while simultaneously improving the CX and driving incremental LTV • Own and broadcast customer insights across the enterprise and be a trusted advisor to our most senior leadership Financial/Budget Management • Create and manager support budgets for each product with accuracy and transparency • Gain leverage in our support investments so that we can reinvest savings into the customer experiences and innovate What you'll bring to the team... • 8 years total experience • 6+ years of support experience • 4+ years of experience with consumer financial products • Demonstrated experience in leveraging support insights to drive change across cross-functional teams. • A BS/BA in related field or the equivalent through a combination of education and experience • Deep product support experience in a consumer technology organization. This includes building support strategies that complement the product vision and cut across 1:1 and 1:Many servicing channels. • Industry thought leadership as you stay up to date of new technologies, customer trends and expectations, and competitive insights • Experience with contact center technologies, processes, and measures along with how they drive client experience • Exceptional communication and collaboration skills, along with a comfort working and leading in a cross-functional environment • Creative and inspiring leadership skills that support learning with a bias for action and accountability while building and maintaining strong relationships • The ability to think strategically and tactically with a persistent problem-solving mentality Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job

Develop and execute community support strategies across digital and service channels to enhance customer engagement and support ROI. | 8+ years of support and community program management experience, deep product support expertise, and strong communication skills. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation. The Program Manager, Community within the Scalable Support Team champions our clients and Tax Pros, has a deep understanding of their behaviors and needs, and leverages data-driven insights to evolve H&R Block’s servicing experiences, further solidifying them as a key differentiator of our value proposition. As the Program Manager, Community you will report to the Director of Scalable Support and set the engagement and support strategy across H&R Block’s Tax Pro and client community assets. This is a highly visible role blending strategy and execution where you will partner closely with your peers in Customer Care as well as partners in Product, Technology and Marketing to deliver community support experiences that drive value to our clients and H&R Block. Day to day, you’ll... Strategy and Planning • Own the community support strategy and delivery for all digital and service products within an assigned portfolio and ensure alignment with client goals and outcomes • Cover internal assets such as our vibrant community of 70k+ Tax Pros, as well external assets such as our social media support presence • Maintain a pulse on user feedback to ensure community support initiatives are achieving the desired outcomes and a measurable ROI • Understand and anticipate operational risks and analyze root-causes of process errors, build mitigation strategies and recommend changes in workflows/tools Operations and Insights • Design, build and operate the community support strategy for the Customer Care organization • Cultivate vibrant internal and communities that engage our customers and deliver knowledge at scale to increase LTV and drive down 1:1 support costs • Mine H&R Blocks community assets for insights including trending themes, market opportunities, and more What you'll bring to the team... • 8+ years of support experience • 8+ years of community program management experience • A BS/BA in related field or the equivalent through a combination of education and experience • Deep product support experience in a consumer technology organization. This includes building support strategies that complement the product vision and cut across 1:1 and 1:Many servicing channels. • Industry thought leadership as you stay abreast of new technologies, customer trends and expectations, and competitive insights • Exceptional communication and collaboration skills, along with a comfort working and leading in a cross-functional environment • Creative and inspiring leadership skills that support learning with a bias for action and accountability while building and maintaining strong relationships • The ability to think strategically and tactically with a persistent problem-solving mentality It would be even better if you also had... • 10+ years of support experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job

Lead support strategy and operations for a portfolio of products, manage people and budgets, and drive customer experience improvements through cross-functional collaboration and data insights. | 8+ years support experience, 4+ years people leadership, deep product support experience in consumer technology, strong communication and collaboration skills, and a relevant degree or equivalent experience. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation. The Manager, Assisted Tax Preparation within the Product Support & Insights Team champions our clients and Tax Pros, has a deep understanding of their behaviors and needs, and leverages data-driven insights to evolve H&R Block’s servicing experiences, further solidifying them as a key differentiator of our value proposition. As the Manager, Assisted Tax Preparation you will report to the Director of Product Support & Insights and set the support strategy for a portfolio of products and services that our Tax Pros and clients rely on each and every day. This is a highly visible role and you will work across the organization with Product, Technology, Marketing and other cross-functional stakeholders, as well as with your peers in Customer Care to design and operationalize support experiences that drive value to our clients and H&R Block. Day to day, you’ll... Strategy and Planning • Own the support strategy for all digital and service products within an assigned portfolio and drive alignment with client goals and outcomes. Ensure that every ‘next dollar spent’ delivers the best ROI possible as measured by customer feedback (VOC, CES) • Maintain a pulse on user feedback, deliver top-notch resolution of user issues, and provide meaningful insights to product teams to improve the user experience. Own the relationship and feedback system with Tier 3 technical support teams. • Support the delivery of the customer care experience through innovative 1:1 and 1:Many service models for your portfolio of products with tight collaboration across delivery teams including vendor operations, scalable support, and more • Provide strategic insights/lead improvement efforts in customer service and operations. Develop systems and protocols to drive up quality while removing inefficiencies and cost from operations • Understand and anticipate operational risks and analyze root-causes of process errors, build mitigation strategies and recommend changes in workflows/tools. People leadership • Lead individual contributor(s) with clear objectives that inspire others while driving engagement, accountability, and results • Continue to build and maintain a connected culture where associates feel supported and understand their purpose in alignment with H&R Block’s strategy • Provide straight forward feedback aimed at helping associates continue to learn and develop Operations and Insights • Manage ‘Known Issues’, new product launches, and Marketing initiatives for your product portfolio to ensure that the broader organization is always prepared to deliver exceptional service • Partner with delivery teams, data scientists, and use your own analytical skills. Provide insight to drive down cost and inefficiencies throughout our customers’ servicing journeys while simultaneously improving the CX and driving incremental LTV • Own and broadcast customer insights across the enterprise and be a trusted advisor to our most senior leadership Financial/Budget Management • Create and manage support budgets for each product with accuracy and transparency • Gain leverage in our support investments so that we can reinvest savings into the customer experiences and continuously innovate What you'll bring to the team... • 8+ years of support experience • 4+ years of people leadership experience • A BS/BA in related field or the equivalent through a combination of education and experience • Deep product support experience in a consumer technology organization. This includes building support strategies that complement the product vision and cut across 1:1 and 1:Many servicing channels. • Industry thought leadership as you stay abreast of new technologies, customer trends and expectations, and competitive insights • Experience and deep understand of contact center technologies, processes, and measures along with how they drive client experience • Exceptional communication and collaboration skills, along with a comfort working and leading in a cross-functional environment Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $80,800.00 - $129,300.00/Yr. Sponsored Job

Develop and execute community support strategies, analyze user feedback, and leverage community assets to enhance customer engagement and support efficiency. | Extensive support and community program management experience, support in consumer technology, strategic planning, and cross-functional leadership. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation. The Program Manager, Community within the Scalable Support Team champions our clients and Tax Pros, has a deep understanding of their behaviors and needs, and leverages data-driven insights to evolve H&R Block’s servicing experiences, further solidifying them as a key differentiator of our value proposition. As the Program Manager, Community you will report to the Director of Scalable Support and set the engagement and support strategy across H&R Block’s Tax Pro and client community assets. This is a highly visible role blending strategy and execution where you will partner closely with your peers in Customer Care as well as partners in Product, Technology and Marketing to deliver community support experiences that drive value to our clients and H&R Block. Day to day, you’ll... Strategy and Planning • Own the community support strategy and delivery for all digital and service products within an assigned portfolio and ensure alignment with client goals and outcomes • Cover internal assets such as our vibrant community of 70k+ Tax Pros, as well external assets such as our social media support presence • Maintain a pulse on user feedback to ensure community support initiatives are achieving the desired outcomes and a measurable ROI • Understand and anticipate operational risks and analyze root-causes of process errors, build mitigation strategies and recommend changes in workflows/tools Operations and Insights • Design, build and operate the community support strategy for the Customer Care organization • Cultivate vibrant internal and communities that engage our customers and deliver knowledge at scale to increase LTV and drive down 1:1 support costs • Mine H&R Blocks community assets for insights including trending themes, market opportunities, and more What you'll bring to the team... • 8+ years of support experience • 8+ years of community program management experience • A BS/BA in related field or the equivalent through a combination of education and experience • Deep product support experience in a consumer technology organization. This includes building support strategies that complement the product vision and cut across 1:1 and 1:Many servicing channels. • Industry thought leadership as you stay abreast of new technologies, customer trends and expectations, and competitive insights • Exceptional communication and collaboration skills, along with a comfort working and leading in a cross-functional environment • Creative and inspiring leadership skills that support learning with a bias for action and accountability while building and maintaining strong relationships • The ability to think strategically and tactically with a persistent problem-solving mentality It would be even better if you also had... • 10+ years of support experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job

Lead support strategy and operations for a portfolio of products, manage teams, drive customer experience improvements, and collaborate cross-functionally to optimize service delivery. | 10+ years support experience, 4+ years people leadership, deep product support in consumer tech, strong communication and strategic thinking skills. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation. The Manager, Assisted Tax Preparation within the Product Support & Insights Team champions our clients and Tax Pros, has a deep understanding of their behaviors and needs, and leverages data-driven insights to evolve H&R Block’s servicing experiences, further solidifying them as a key differentiator of our value proposition. As the Manager, Assisted Tax Preparation you will report to the Director of Product Support & Insights and set the support strategy for a portfolio of products and services that our Tax Pros and clients rely on each and every day. This is a highly visible role and you will work across the organization with Product, Technology, Marketing and other cross-functional stakeholders, as well as with your peers in Customer Care to design and operationalize support experiences that drive value to our clients and H&R Block. Day to day, you’ll... Strategy and Planning • Own the support strategy for all digital and service products within an assigned portfolio and drive alignment with client goals and outcomes. Ensure that every ‘next dollar spent’ delivers the best ROI possible as measured by customer feedback (VOC, CES) • Maintain a pulse on user feedback, deliver top-notch resolution of user issues, and provide meaningful insights to product teams to improve the user experience. Own the relationship and feedback system with Tier 3 technical support teams. • Support the delivery of the customer care experience through innovative 1:1 and 1:Many service models for your portfolio of products with tight collaboration across delivery teams including vendor operations, scalable support, and more • Provide strategic insights/lead improvement efforts in customer service and operations. Develop systems and protocols to drive up quality while removing inefficiencies and cost from operations • Understand and anticipate operational risks and analyze root-causes of process errors, build mitigation strategies and recommend changes in workflows/tools. People leadership • Lead individual contributor(s) with clear objectives that inspire others while driving engagement, accountability, and results • Continue to build and maintain a connected culture where associates feel supported and understand their purpose in alignment with H&R Block’s strategy • Provide straight forward feedback aimed at helping associates continue to learn and develop Operations and Insights • Manage ‘Known Issues’, new product launches, and Marketing initiatives for your product portfolio to ensure that the broader organization is always prepared to deliver exceptional service • Partner with delivery teams, data scientists, and use your own analytical skills. Provide insight to drive down cost and inefficiencies throughout our customers’ servicing journeys while simultaneously improving the CX and driving incremental LTV • Own and broadcast customer insights across the enterprise and be a trusted advisor to our most senior leadership Financial/Budget Management • Create and manage support budgets for each product with accuracy and transparency • Gain leverage in our support investments so that we can reinvest savings into the customer experiences and continuously innovate What you'll bring to the team... • 10+ years of support experience • 4+ years of people leadership experience • A BS/BA in related field or the equivalent through a combination of education and experience • Deep product support experience in a consumer technology organization. This includes building support strategies that complement the product vision and cut across 1:1 and 1:Many servicing channels. • Industry thought leadership as you stay abreast of new technologies, customer trends and expectations, and competitive insights • Experience and deep understand of contact center technologies, processes, and measures along with how they drive client experience • Exceptional communication and collaboration skills, along with a comfort working and leading in a cross-functional environment • Creative and inspiring leadership skills that support learning with a bias for action and accountability while building and maintaining strong relationships • The ability to think strategically and tactically with a persistent problem-solving mentality Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $80,800.00 - $129,300.00/Yr. Sponsored Job

Own and optimize the support strategy for a portfolio of products, leveraging data and insights to improve customer experience and operational efficiency. | Over 6 years of support experience, with at least 4 years in consumer financial products, and proven ability to leverage support insights to drive organizational change. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company – one that defined an industry and is now leading its transformation. The Program Manager – Financial Services within the Product Support & Insights Team champions our clients and Tax Pros, has a deep understanding of their behaviors and needs, and leverages data-driven insights to evolve H&R Block’s servicing experiences, further solidifying them as a key differentiator of our value proposition. As the Program Manager – Financial Services you will report to the Director of Product Support & Insights and set the support strategy for a portfolio of products and services that our clients rely on each and every day. This is a highly visible role and you will work across the organization with Product, Technology, Marketing and other cross-functional stakeholders, as well as with your peers in Customer Care to design and operationalize support experiences that drive value to our clients and H&R Block. Day to day, you’ll... Strategy and Planning • Own the support strategy for all digital and service products within an assigned portfolio and drive alignment with client goals and outcomes. Ensure that every ‘next dollar spent’ delivers the best ROI possible as measured by customer feedback (VOC, CES) • Maintain a pulse on user feedback, deliver top-notch resolution of user issues, and provide meaningful insights to product teams to improve the user experience. Own the relationship and feedback system with Tier 3 technical support teams • Support the delivery of the customer care experience through innovative 1:1 and 1:Many service models for your portfolio of products with tight collaboration across delivery teams including vendor operations, scalable support, and more • Provide strategic insights/lead improvement efforts in customer service and operations. Develop systems and protocols to drive up quality while removing inefficiencies and cost • Understand and anticipate operational risks and analyze root-causes of process errors, build mitigation strategies and recommend changes in workflows/tools Operations and Insights • Drive action with data-driven stories: Use data to build a shared understanding of customer needs, operational challenges, and strategic opportunities, ensuring insights lead to meaningful change • Manage ‘Known Issues’, new product launches, and Marketing initiatives for your product portfolio to ensure that the broader organization is always prepared to deliver exceptional service • Partner with delivery teams, data scientists, and using your own analytical skills, you will provide insight to drive down cost and inefficiencies throughout our customers’ servicing journeys while simultaneously improving the CX and driving incremental LTV • Own and broadcast customer insights across the enterprise and be a trusted advisor to our most senior leadership Financial/Budget Management • Create and manager support budgets for each product with accuracy and transparency • Gain leverage in our support investments so that we can reinvest savings into the customer experiences and innovate What you'll bring to the team... • 8 years total experience • 6+ years of support experience • 4+ years of experience with consumer financial products • Demonstrated experience in leveraging support insights to drive change across cross-functional teams. • A BS/BA in related field or the equivalent through a combination of education and experience • Deep product support experience in a consumer technology organization. This includes building support strategies that complement the product vision and cut across 1:1 and 1:Many servicing channels. • Industry thought leadership as you stay up to date of new technologies, customer trends and expectations, and competitive insights • Experience with contact center technologies, processes, and measures along with how they drive client experience • Exceptional communication and collaboration skills, along with a comfort working and leading in a cross-functional environment • Creative and inspiring leadership skills that support learning with a bias for action and accountability while building and maintaining strong relationships • The ability to think strategically and tactically with a persistent problem-solving mentality Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-SH1 #LI-Remote

Greet clients, answer phones, schedule appointments, ensure client needs are met, and maintain office organization. | Experience in fast-paced customer service, multitasking ability, organizational skills, and basic computer proficiency. | Our Company: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day: Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future. What you'll bring to the team...: • Answer phones and greet clients in a personalized, friendly, and inviting manner • Match clients with the best-suited tax professional for their needs • Schedule clients how they would like to be scheduled • Help to ensure all clients needs have been met during service both in person, over the phone or virtually • Maintain office cleanliness and organization of resources with team members • Other duties as assigned Your Expertise: • Experience working in a fast-paced environment • Previous experience in a customer service environment • Ability to multi-task • Strong organizational and time-management skills • Computer proficient with the ability to use Microsoft Office It would be even better if you also had...: • High school diploma or equivalent • Ability to work flexible schedule and/or in multiple locations • Sales/marketing experience Why work for us: At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. • Employee Assistance Program with Health Advocate. • Wellbeing program, BetterYou, to help you build healthy habits. • Neurodiversity and caregiver support available to you and your family. • Various discounts on everyday items and services. • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. • Click here to checkout all available benefits. The Community You Will Join: At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $11.00 - $27.00/Hr. Sponsored Job: #63697

Lead complex, large-scale programs involving business change, manage budgets and vendors, coordinate cross-functional teams, and ensure delivery on time and budget. | 8+ years business/consulting experience, 6+ years project management, program management of large initiatives, vendor and budget management, strong communication skills, and a bachelor's degree in Information Systems or related field. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... This Manager role will be responsible for leading the Client Connnections and CPA Rollup initiatives to provide CPA acquisition offices with a common tech stack that can be integrated with Block systems and reporting. This role requires strong leadership, project management, the ability to communicate and coordinate work across multiple teams, and vendor management. As part of accountability for these teams, the manager will be responsible for developing, planning, and managing implementation of activities for extremely complex programs with broad scope, high impact and long implementation time frames. Lead both the conversion as well as the business change required, while ensuring that day-to-day operations keep functioning flawlessly during the transition. Consult with program sponsors, participants, stakeholders and customers to review program proposals including goals, time frames, and funding limitations. Ensure that program goals are accomplished and in line with business objectives. Develop and manage multiple program budgets. Responsible for managing the program teams and ensuring corporate sponsorship from cross-business unit leadership.   Day to day you'll... • Define the strategy and desired outcomes of assigned program(s) that are aligned to the strategic objectives of the business. • Work in partnership with business leaders to obtain and commit necessary associate resources at the appropriate time, level, and expertise to support the programs. • Deliver programs on time and on budget with superior quality. • Coordinate all activities with,and report regularly to senior leadership/sponsorship teams. • Monitor and mitigate project, program, and operational execution risks. • Provide oversight to ensure completion of program deliverables. Ensure entire programs are delivered on time and on budget with superior quality. • Provide oversight to teams of individuals from cross functional teams, as well as vendors to accomplish program outcomes. • Establish appropriate project management tools, processes and procedures for the corporate project management office as well as ensuring compliance with such tools. • Manage the program budget, putting in place financial disciplines and ensuring their execution to meet or beat budget. • Develop contract and manage vendor relationships and ensure their delivery, on time and on budget. • Responsible for the delivery of project components. What you'll bring to the team... • 8 years of business and/or consulting experience. • 6 years of project management experience. • Program management experience leading very large, mission-critical programs that involve significant business change. • Experience leading large teams in a matrix management environment. • Demonstrated track record of establishing priorities and meeting deadlines. • Experience developing and managing program budgets. • Strong knowledge of business case development including cost/benefit analysis, NPV, current and future state assessments. • Experience developing and negotiating partnerships with external vendors/suppliers. • Experience managing vendor agreements and tracking service levels. • Superior oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences. • Superior supervisory and matrix management skills and ability to oversee tasks delegated to others. • Bachelor’s degree in Information Systems or related field or an equivalent through a combination of education and related work experience. Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $125,500.00 - $200,800.00/Yr. Sponsored Job

Provide technical support and incident resolution for internal and external customers via phone, email, and chat, ensuring customer satisfaction and accurate documentation. | Minimum of 1 year related work experience and a high school diploma or equivalent. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... As a Support Specialist you will function as a single point of contact for all technical support for internal and/or external customers across the entire enterprise.  In this capacity you will serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. You will utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. The Support Specialist is responsible for end-to-end resolution and ownership of customer requests or concerns. To succeed, you will need to closely monitor requests, communicate with customers, and deliver solutions to requests with a sense of urgency.    Start date: December 8th, 2025 Day to day, you'll... • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information; interpret customer needs and utilize software solutions, personal knowledge, and troubleshooting skills to identify possible resolutions • Remote control desktops to resolve technical issues • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction • Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions • Use software solutions and computer systems to accurately document and track customer contacts • Adapt to changes in user demands, work environment, and changes to processes or requirements • Maintain a technical working knowledge of product or products supported by the department • Perform other duties as assigned The following schedules are available for this class (Based in Central Time): 7:30am - 4:00pm - Mon-Fri 7:30am - 4:00pm - Tue-Sat 7:30am - 4:00pm - Mon/Tue/Wed/Fri/Sat 7:30am - 4:00pm - Mon/Tue/Wed/Thur/Sat 7:30am - 4:00pm - Mon/Tue/Thur/Fri/Sat 8:00am - 4:30pm - Sun-Thur 8:00am - 4:30pm - Sun/Mon/Tue/Fri/Sat 8:00am - 4:30pm - Sun/Wed/Thur/Fri/Sat 9:00am - 5:30pm - Sun-Thur 11:30am - 8:00pm - Sun-Thur 11:30am - 8:00pm - Sun/Tue/Thur/Fri/Sat 11:30am - 8:00pm - Sun/Wed/Thur/Fri/Sat 11:30am - 8:00pm - Sun/Mon/Tue/Fri/Sat 12:30pm - 9:00pm - Mon/Wed/Thur/Fri/Sat 2:30pm - 11:00pm - Mon-Fri 2:30pm - 11:00pm - Tue-Sat 2:30pm - 11:00pm - Mon/Tue/Thur/Fri/Sat Education What you'll bring to the team... • High school diploma or equivalent Work Experience • 1 year minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $18.41 - $27.64/Hr.

Provide end-to-end technical support and incident resolution for internal and external customers via phone, email, and chat. | Minimum of 1 year related work experience and a high school diploma or equivalent. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... As a Support Specialist you will function as a single point of contact for all technical support for internal and/or external customers across the entire enterprise.  In this capacity you will serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. You will utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. The Support Specialist is responsible for end-to-end resolution and ownership of customer requests or concerns. To succeed, you will need to closely monitor requests, communicate with customers, and deliver solutions to requests with a sense of urgency.    Start date: December 8th, 2025 Day to day, you'll... • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information; interpret customer needs and utilize software solutions, personal knowledge, and troubleshooting skills to identify possible resolutions • Remote control desktops to resolve technical issues • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction • Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions • Use software solutions and computer systems to accurately document and track customer contacts • Adapt to changes in user demands, work environment, and changes to processes or requirements • Maintain a technical working knowledge of product or products supported by the department • Perform other duties as assigned The following schedules are available for this class (Based in Central Time): 7:30am - 4:00pm - Mon-Fri 7:30am - 4:00pm - Tue-Sat 7:30am - 4:00pm - Mon/Tue/Wed/Fri/Sat 7:30am - 4:00pm - Mon/Tue/Wed/Thur/Sat 7:30am - 4:00pm - Mon/Tue/Thur/Fri/Sat 8:00am - 4:30pm - Sun-Thur 8:00am - 4:30pm - Sun/Mon/Tue/Fri/Sat 8:00am - 4:30pm - Sun/Wed/Thur/Fri/Sat 9:00am - 5:30pm - Sun-Thur 11:30am - 8:00pm - Sun-Thur 11:30am - 8:00pm - Sun/Tue/Thur/Fri/Sat 11:30am - 8:00pm - Sun/Wed/Thur/Fri/Sat 11:30am - 8:00pm - Sun/Mon/Tue/Fri/Sat 12:30pm - 9:00pm - Mon/Wed/Thur/Fri/Sat 2:30pm - 11:00pm - Mon-Fri 2:30pm - 11:00pm - Tue-Sat 2:30pm - 11:00pm - Mon/Tue/Thur/Fri/Sat What you'll bring to the team... Education: • High school diploma or equivalent Work Experience: • 1 year minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $18.41 - $27.64/Hr.

Lead and execute external communications strategies to enhance brand visibility, manage media relations, support executive visibility, and oversee crisis communications. | Requires 10+ years in external communications with leadership experience, strong strategic and interpersonal skills, and ability to manage media and stakeholder relationships. | Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... H&R Block is seeking a Director of External Communications to join our Corporate Communications team. This role will report to the VP of Corporate Communications and will be responsible for leading external communications strategies to enhance brand visibility and build positive relationships with media, analysts, and other external stakeholders. Day to Day You'll... External Communications & Media Relations • Lead the development and execution of external communications strategies to enhance brand visibility and build positive relationships with the media and other external stakeholders. • Oversee media relations, including press releases, media briefings, and proactive media outreach. • Serve as a spokesperson for the organization, building and maintaining relationships with top-tier reporters. • Manage relationships with external communications agencies and consultants. • Maintain and enhance executive and spokesperson media training. • Lead performance measurement to define the impact of media on our business and brand performance. • Drive company and executive LinkedIn strategy to reinforce our financial expertise, trust and relevance on the channel. • Innovate communications approach with modern techniques and tools that match the dynamic and evolving media and social landscape. • Monitor and analyze media trends and public sentiment to inform strategic decisions and crisis management plans. • Lead the development of thought leadership content and speaking opportunities for H&R Block executives. • Manage external communications budgets and resources, ensuring cost-effective and efficient use. • Provide strategic counsel to senior leadership on external communication matters, including brand positioning and stakeholder engagement. • Ensure all external communications comply with legal and regulatory requirements, maintaining the highest standards of accuracy and integrity. Leadership & Collaboration • Proven experience leading people, cross-functional teams, and external agencies to achieve communications objectives, with a strong track record of driving results through effective collaboration and project management. Cultural Relevance & Insights • Ability to recognize and activate culturally relevant moments, leveraging timely and impactful communications strategies that resonate with diverse audiences to drive brand awareness and stakeholder connection. Corporate Reputation Management • Develop and execute comprehensive strategies to enhance and protect the company's reputation among key stakeholders, including investors, customers, and the media. • Monitor and analyze public perception and proactively address potential reputational risks. Executive Visibility • Support the development and execution of external executive visibility plans to enhance the company's thought leadership and reputation within the industry. Issues & Crisis Preparedness • Manage and mitigate crisis situations, ensuring timely and effective communication. • Maintain and upkeep issues and crisis protocols, scenario plans and key stakeholders. • Synthesize and analyze key narratives across earned media, social conversation and industry analyst commentary. Integrated Communications • Collaborate with departments throughout the company to ensure consistent messaging and brand alignment across all corporate channels. • Develop and execute corporate communications plans to support integrated communications campaigns and business objectives. • Collaborate with the internal communications Director and team to ensure external messages are aligned with key internal moments, company goals, plans, and voice. What you'll bring to the team... • Bachelor’s degree in Communications, Public Relations, English, Journalism, Business or related discipline from an accredited college or university. • 10 years of experience in external communications or a related field, with progressive responsibility. • Experience in a publicly traded organization is a plus. • Proven ability to work with others in a team setting across business units, departments, countries, and disciplines. • Innovative, strategic thinking and planning skills with the ability to create and communicate a vision for the future and translate it into clear strategies and specific priorities. • Strong interpersonal skills with the ability to lead through influence and network. • Results-orientation in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish projects. • Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills. • Strong verbal and written communication skills, including excellent presentation, facilitation, and listening skills. • Ability to translate complex ideas into clear, influential communications and to manage multiple projects and/or teams simultaneously while working independently in a fast-paced environment. • Track record demonstrates the ability to formulate strategic communications plans and to also execute tactical needs. Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $120,900.00 - $205,500.00/Yr. Sponsored Job #LI-KB1 #LI-Remote

Lead daily office operations during tax season, manage associate scheduling, handle client escalations, and ensure quality customer service. | Prior customer service experience, strong organizational and communication skills, MS Office proficiency, ability to work independently, and flexible 40-hour work schedule. | Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April. It would be even better if you also had... • Experience supervising or managing people • History of delivering outstanding customer experiences What you'll bring to the team... • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary • Serve as point of contact for onsite escalated client service concerns • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals • Lead daily huddles and communicate essential information to office associates Your Expertise • Prior experience working in customer service or similar role • Strong organizational skills and ability to plan and manage day-to-day office operations • Customer-centric mindset and strong communication skills • Computer proficient with the ability to use MS Office • Demonstrated ability to work independently with minimal supervision • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs • High school diploma / equivalent or higher Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. • Employee Assistance Program with Health Advocate. • Wellbeing program, BetterYou, to help you build healthy habits. • Neurodiversity and caregiver support available to you and your family. • Various discounts on everyday items and services. • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. • Click here to checkout all available benefits. The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $11.00 - $29.00/Hr. Sponsored Job #63697