Howden

Assist in managing small commercial insurance accounts, including documentation, data entry, and client communication. | Requires 2+ years in commercial insurance, proficiency with agency management systems, and an active Property & Casualty license. | Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Role: Client Analyst - Small Commercial Location: Jacksonville, FL Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. What is the role? As a Client Analyst in our Small Commercial division, you will be responsible for assisting the Client Manager in delivering exceptional service to our US based clients. You will be working closely with the internal service team to help manage a portfolio of small commercial-focused accounts. What will you be doing? Administrative Functions Attend system training and liaison between tech support and the servicing team, as needed Assist Account Executives in entering new business prospects in Salesforce Assist with account management and marketing team in completing marketing applications Backup designee for online quoting Assist with updating Excel documents including client policy schedule, premium schedules, etc. Special project support, as needed Processing certificates of insurance and Auto ID cards Preparing policy documentation for delivery to the client Manage market contact information Assist in preparation of marketing materials Documentation & Compliance Maintain complete and accurate client files within agency management system (e.g., EPIC, AMS360) Take ownership of data integrity and enrichment through daily client engagement What are we looking for? Qualifications: Experience: Minimum 2+ years of experience in commercial lines insurance, preferably within a brokerage environment Licensing: Active Property & Casualty insurance license (US state-specific, can be obtained within first 90 days of employment) Skills: Exceptional customer service and communication skills, promoting a collaborative and positive work environment Self-motivated, action-oriented, strong organizational skills Strong attention to detail and priority management Proficiency with agency management systems and Microsoft Office applications (Word, Excel, PowerPoint and Outlook) Compensation and Benefits The expected base salary range for this role is $70,000- $90,000+; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as [exempt] under the Fair Labor Standards Act (FLSA). In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including: Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts 401(k) retirement plan Flexible Paid Time Off and paid parental leave Life and Disability insurance Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.

Manage and grow strategic agency partners through consultative sales, diagnostics, and growth planning, with a focus on profitability and territory expansion. | 5+ years of sales or insurance experience, strong agency diagnostics and consultative skills, excellent relationship management, and ability to travel up to 60%. | At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a Territory Sales Manager South Texas Classification: (Exempt /Full) Reports to: Director of Sales Travel: 40-60% Salary: $80,000.00 - $90,000.00 + Monthly Commission Location: South Texas (Austin, San Antonio, Houston) Remote Role overview Dual North America is seeking a Territory Sales Manager (TSM) to join the team. The Territory Sales Manager (TSM) will manage and grow Strategic Agency Partners across an assigned territory. This includes National and Regional Aggregators, Large Non-Standard Auto Agencies, Managing General Agencies for Exclusive Agents, and large Independent Agencies. The role requires product expertise in Personal Property and Flood. The TSM is accountable for optimizing growth and profitability within a core group of Strategic Partners while prospecting, appointing, and onboarding new partners. Success is measured by achieving year-over-year growth and profit goals, executing the Sales Playbook within a consultative sales framework, and developing competitive intelligence. The role collaborates closely with field and home office teams on product, pricing, and agency management decisions. This position is 100% remote, does not manage people, and requires up to 60% travel. Role responsibilities Strategic Partner Development & Sales Execution Drive profitable growth across assigned Strategic Partners. Influence agents to quote and sell NALICO products in every transaction. Execute territory sales strategy by appointing, onboarding, and coaching new partners. Articulate a consultative sales process aligned to agency needs and company objectives. Negotiate and execute book transfer opportunities. Agency Diagnostics & Growth Planning Complete agency diagnostics and strategic growth plans to identify opportunities and risks. Assess agency operations, market share, shelf space, and growth potential. Hold agency leadership accountable to agreed-upon action plans. Implement systematic marketing processes to attract and retain new business. Training, Support & Collaboration Train new and existing partners on quoting platforms, products, and underwriting guidelines. Ensure agency staff are fully trained on systems, automation, and services. Resolve or escalate underwriting, claims, accounting, licensing, and service issues. Collaborate with internal teams to support agency and territory success. Market & Competitive Intelligence Stay current on competitor products, pricing, and coverage. Provide regular competitive intelligence updates. Identify new distribution opportunities within the territory. Key requirements Bachelor’s degree preferred. 5+ years of sales or insurance industry experience preferred. Strong agency diagnostics and consultative selling skills. Proven ability to influence, negotiate, and drive profitable growth. Excellent relationship management, communication, and presentation skills. Demonstrated resilience, accountability, integrity, and sound judgment. Strong problem-solving skills with the ability to work independently. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Ability to quickly learn and explain new systems and applications. This position involves regular travel to client offices, conferences, and client meetings up to 60% of the time. Desk work is still required Must be able to operate a motor vehicle and travel independently, including air travel where applicable Work environments may vary and include commercial office buildings, event venues, or hotel, and conference rooms •May require standing or walking for extended periods during conferences or presentations If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team About DUAL Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.5bn of GWP. DUAL North America is the leading underwriting organization in the US offering commercial property, casualty, financial lines, and personal property insurance products underwritten through several specialized subsidiaries. Since 2013, we have grown to over 650 employees in 14 offices across the US, and we are continuing to grow. DUAL is part of Howden, an international insurance group with employee ownership at its heart. The group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs over 19,000 people handling US$42bn of premium on behalf of clients. What do we offer in return? A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our culture: people first Our core values dictate how we live and work. We’re a group with independence and people at its heart and we’re a home for talent with a unique culture: the biggest small company in the world. The focus on being a people-first business has always been at the very heart of the group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key. What we offer: A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. EEO Statement: We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.

Lead the design, implementation, and optimization of enterprise integrations using Informatica’s IDMC platform. Collaborate with architects and cross-functional teams to deliver integration solutions that support business agility and underwriting efficiency. | The role requires 7+ years of experience in application integration, with a focus on Informatica IDMC and API management. Strong proficiency in RESTful and SOAP APIs, SQL Server, and familiarity with insurance applications is also essential. | At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a Sr. Application Integration Specialist Dual North America is one of the leading insurance underwriters in the United States. We are seeking a highly skilled and experienced Senior Application Integration Specialist to lead the design, implementation, and optimization of enterprise integrations. This role will focus on Informatica’s Intelligent Data Management Cloud (IDMC) platform, with deep expertise in API Manager, API Portal, and Integration Hub, and will ensure seamless data flow and application connectivity across the enterprise. The successful candidate will be both a hands-on technical expert and a strategic influencer, collaborating with architects, product owners, and cross-functional teams to deliver integration solutions that support business agility, speed-to-market, and underwriting efficiency. Additionally, this role will mentor and train team members, advancing our organization’s integration maturity. This is an excellent opportunity to join a collaborative, innovative environment that values continuous improvement, offers excellent benefits, and supports flexible work arrangements. Role responsibilities Application & Data Integration Design, develop, and implement robust integrations using Informatica IDMC. Translate business and technical requirements into scalable integration solutions. Lead end-to-end integration projects, ensuring high-quality delivery that aligns with business outcomes. Partner with enterprise architects to define integration standards and ensure architectural compliance. API Management Design, develop, secure, and manage APIs using Informatica API Manager. Implement best practices for API security, versioning, lifecycle management, and performance optimization. Collaborate with front-end, back-end, and Salesforce developers to ensure APIs enable business workflows effectively. API Portal & Developer Enablement Set up, maintain, and continuously improve the Informatica API Portal. Publish and manage accessible API documentation to enable internal and external developers. Provide technical guidance and training to API consumers and internal developers. Integration Hub & Event-Driven Architecture Design and implement data synchronization and event-driven integrations using Informatica Integration Hub. Ensure real-time, event-driven data consistency across Salesforce, underwriting, policy, and other systems. Work with DevOps to build automated monitoring and alerting for integration pipelines. Leadership & Collaboration Act as the subject matter expert for IDMC and integration best practices. Mentor and train team members on IDMC capabilities and integration design. Collaborate with product owners, business stakeholders, and security teams to align integrations with organizational goals and compliance needs. Key requirements Required 7+ years of experience in application integration, with 3+ years specializing in Informatica IDMC. Proven expertise in Informatica API Manager, API Portal, and Integration Hub. Strong proficiency with RESTful and SOAP APIs, including security protocols (OAuth, JWT, SAML). Hands-on experience with SQL Server and real-time data processing. Familiarity with insurance applications, underwriting processes, and Salesforce integration. Experience with CI/CD pipelines, Git, and DevOps practices. Knowledge of Azure and cloud-native integration patterns. Excellent communication skills, with the ability to influence and collaborate across business and technical teams. Strong troubleshooting skills, attention to detail, and the ability to thrive in a fast-paced, changing environment. Preferred Experience with Informatica Data Integration, Data Quality, Governance, and Master Data Management. Familiarity with event-driven architectures. Experience in C# or Python for supplemental integration or automation scripting. If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team. What we offer: A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. EEO Statement: We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Howden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.