Houzz

Provide technical and subscription support for SaaS users via phone and case rotations to reduce churn and increase engagement. | Requires 6 months to 2 years of technical or subscription-based support experience and strong communication skills. | About the Role To be eligible for this position, you must be a permanent resident in one of the following states: AZ, AR, CA, CO, FL, GA, IN, IA, KY, MD, MI, MN, MO, NE, NV, NJ, NC, OH, OK, OR, PA, SC, TN, TX, UT, or WA. Houzz is looking for talented Product Support Specialists to join our team. As a Product Support Specialist Level I, you will be part of a team that provides exceptional customer service for Houzz professionals across the U.S. and Canada. Your job is to field inbound messages and calls from accounts enrolled in our Flex, Starter, Essential, Pro, Premium, Custom, or Ultimate Houzz Pro programs. During these interactions, you will be responsible for assisting with SaaS questions related to a professional’s software solution and/or subscription questions. You will also work with our advertising professionals to assist with subscription questions, and marketing advice, and help with managing their personalized ad campaigns, and their Houzz profile. The ideal candidate has a pleasant, business-oriented personality, is a hard worker, reliable, and very tech-savvy. You must be relationship-oriented and put a high value on customer service. You thrive in a fun and competitive, yet team-oriented environment that is consistently experiencing change and new challenges as we elevate our customer experience and software engagement. \n What You’ll Do Quickly respond to Houzz professionals via our inbound phone line or case rotation as a member of our pooled support team, while providing superior customer service Support all other teams in the Industry Solutions channel to ensure we are providing the best service possible to reduce churn and increase software engagement Contribute to a positive work environment and embody the Houzz culture Answer software questions on program performance and functionality First line of defense for Houzz Pro membership questions, including cancellations, upgrades, renewals, and more - successfully work with our CSM, Subscription Specialist, Client Onboarding, and Strategic Growth Manager teams to help resolve subscription cancellation, downgrade, or refund requests Handle cancellations for professionals in their free trial, free trial grace period, and homeowner accounts among other scenarios Foster program value and advance a positive program experience Maintain KPIs for cases solved per day per rep, case solve time, QA, phone SLA, phone utilization, CSAT, engagement, and held upsell referrals Correctly escalate cases to appropriate Houzz teams as required; including but not limited to Product Support Specialists II, QuickBooks Online Experts, Subscription Specialist, Strategic Growth Manager, Client Onboarding Specialists, Client Success Managers, Website Designers, and Account Executives Refer professionals to our Upsell teams to upgrade their services Train professionals on the software through Zoom meetings to help them deeply engage Work with Ultimate pros assigned to our team to uncover Houzz profile and marketing areas of improvement, assist with questions about leads and help manage their subscription Proactively engage all levels of pros in the software, identify learning opportunities, and follow up each interaction with specific homework for the pro based on the criteria to get the pro entrenched in the software Attend continued software training sessions with the team or the larger industry solutions channel Ad Hoc responsibilities as required At a Minimum, We’d Like You to Have At least 6 months to 2 years of technical and/or subscription-based support experience Customer service experience Focus on engaging our professionals in the software to ensure adoption and retention Strong written and verbal communication skills Strong listening skills - can easily identify customer pain points and resolve questions/concerns with ease Ideally, You’ll Also Have Tech-savviness - cogently conduct presentations virtually using assorted platforms and troubleshoot when complications arise Organizational skills - able to work efficiently through a high volume of requests in a fast-paced environment Resourcefulness and multi-tasking Tenacity to exceed monthly objectives Excellent written and verbal communication skills Team-oriented mindset High achievement in previous roles Excellent references from managers to whom you have reported Detail and task-oriented \n Compensation, Benefits and Perks For California, Washington, and Oregon, the base pay rate is $22.83 per hour, and for all other locations, the base pay rate is $20.55 per hour. The variable target is $3,600. We also offer competitive benefits that support you and your family as part of your total rewards package at Houzz. Benefits and perks include: - Paid Time Off (PTO) - Home internet stipend - Medical, dental, and vision benefits - Maternity/paternity leave program - Employee Assistance Program (EAP) - Professional Development Reimbursement Program - 401(k) retirement savings plans (Pre-Tax and Roth) - Flexible Spending Accounts (FSA) - Medical & Dependent Care - Health Savings Account (HSA) with company contribution - Healthy at Houzz program Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation. We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work. If you would like assistance or an accommodation due to a disability, please email us at accommodations@houzz.com. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process. Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans __________________ Be Who You Are and Do What You Love at Houzz About Houzz When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality. So they built Houzz. Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (houzz.com/pro) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably. Our Mission and Core Values We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone. Our Mission To create the best experience for home renovation and design. Our Core Values We’re a Community We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services. We Build the Future We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward. We Make Things Happen We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win. By applying for a job with us, you acknowledge and agree to the terms of our Job Applicant Privacy Notice. #LI-Remote

Own and execute the product strategy and roadmap for payments and financial products to drive revenue growth and adoption. | 5+ years product management experience in fintech or payments with strong analytical skills and proven revenue-driving results. | About the Role Our Industry Solutions Product team is committed to providing our professionals with an integrated platform and tools to build their businesses. We’re looking for a strategic and execution-focused Growth Product Manager to lead our Payments Platform and Financial Hub, which includes business loans, consumer financing (BNPL), instant payouts, bill pay, and payroll. This role is responsible for owning the strategy and roadmap that grows Net Fee Revenue across our suite of financial products. You’ll partner cross-functionally with Engineering, Design, Data, Sales, and Marketing to launch impactful initiatives that improve monetization, increase adoption, and deliver real value to our professional users. What You’ll Do • Own end-to-end product strategy and execution for Houzz Pro’s payments and financial products • Drive growth in Net Fee Revenue across our embedded financial tools (e.g., payments, BNPL, business loans, bill pay) • Develop new monetization levers within the financial hub and optimize existing ones • Define and run experiments to increase adoption, retention, and transaction volume • Lead analysis of key funnel metrics to identify opportunities and unblock friction points • Collaborate closely with cross-functional partners to develop and maintain a data-driven roadmap • Clearly communicate product vision and strategy across stakeholders • Write product requirements, define go-to-market plans, and launch features that move the business At a Minimum, We’d Like You to Have • BS degree in a technology-related field • 5+ years of product management experience building web and/or mobile products • Deep experience in fintech or payments; ideally, someone who has scaled a transactions product • Track record of driving Growth and delivering measurable revenue impact • Demonstrated success building and launching customer-facing features that moved key business metrics by at least 20% • Strong analytical skills and comfort working closely with Data Science • Experience with A/B testing, pricing/packaging experiments, and funnel optimization • Excellent communication and collaboration skills across functions • Detail-oriented mindset and strong product intuition • Proven ability to lead without authority and thrive in ambiguous, fast-paced environments Ideally, You'll Also Have • SaaS product experience • 3+ years directly owning revenue-driving initiatives in a B2B environment • Familiarity with embedded finance and monetization of financial tools inside a platform Compensation, Benefits and Perks This role has an annual starting salary range of $170,000 - $200,000. In addition to salary, you’re eligible for competitive benefits that support you and your family as part of your total rewards package at Houzz. Also, depending on the role, you could be eligible for an equity award. Actual compensation is influenced by a wide array of factors, including, but not limited to, skills, experience, and specific work location. Benefits and perks include: - Flexible Paid Time Off (PTO) - Home internet stipend - Medical, dental, and vision benefits - Maternity/paternity leave program - Employee Assistance Program (EAP) - Professional Development Reimbursement Program - 401(k) retirement savings plans (Pre-Tax and Roth) - Flexible Spending Accounts (FSA) - Medical & Dependent Care - Health Savings Account (HSA) with company contribution - Healthy at Houzz program Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation. We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work. If you would like assistance or an accommodation due to a disability, please email us at accommodations@houzz.com. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process. Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans __________________ Be Who You Are and Do What You Love at Houzz About Houzz When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality. So they built Houzz. Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (houzz.com/pro) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably. Our Mission and Core Values We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone. Our Mission To create the best experience for home renovation and design. Our Core Values We’re a Community We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services. We Build the Future We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward. We Make Things Happen We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win. By applying for a job with us, you acknowledge and agree to the terms of our Job Applicant Privacy Notice. • Roles listing ‘Remote - US’ as a location are not currently available in the following states: Alaska, Hawaii, Louisiana and Montana. #LI-Remote

The Field Marketing Associate is responsible for building awareness of and demand for Houzz Pro software among local home building and remodeling communities through in-person education and events. Success will be measured by the number of relevant attendees at events and leads generated for Houzz Pro software. | Candidates should have experience teaching groups about new products or services, ideally software, and possess strong people skills. A minimum of 3 years of work experience and a vehicle for travel to events are required. | About the Role The Field Marketing Associate is responsible for building awareness of and demand for Houzz Pro software among local home building and remodeling communities via highly targeted in-person education and events. Success will be measured by the number of relevant in-person attendees at events you drive and leads generated for Houzz Pro software. \n What You’ll Do Promote Houzz Pro software and educate home builders and remodelers in your designated local markets about the tools by setting up local educational events, working with local building and remodeling association chapters, leveraging or building your personal network and similar activities Generate affinity for the Houzz and Houzz Pro brands, and generate leads for the sales team, via personal outreach and community relationship building Work with Houzz industry marketing team as appropriate for support on social media, marketing materials, event execution etc. This is a travel-intensive position, 75%+ travel At a Minimum, We’d Like You to Have Experience teaching groups in-person about new products or services, ideally software Confidence in presenting, relationship building and meeting new people Strong people skills and highly proficient networker Comfortable cold calling to set up free educational events (no direct selling involved) Results focused approach, ability to move quickly and adjust approach to find the best path to success 3+ years of work experience A vehicle you can drive to events Ideally, You'll Also Have Knowledge of or experience with home building or remodeling businesses Experience marketing software to consumers or small businesses Experience with event planning & execution \n Compensation, Benefits and Perks This role has an annual starting salary range of $60,000 - $75,000. In addition to salary, you’re eligible for competitive benefits that support you and your family as part of your total rewards package at Houzz. Also, depending on the role, you could be eligible for an equity award. Actual compensation is influenced by a wide array of factors, including, but not limited to, skills, experience, and specific work location. Benefits and perks include: - Flexible Paid Time Off (PTO) - Home internet stipend - Medical, dental, and vision benefits - Maternity/paternity leave program - Employee Assistance Program (EAP) - Professional Development Reimbursement Program - 401(k) retirement savings plans (Pre-Tax and Roth) - Flexible Spending Accounts (FSA) - Medical & Dependent Care - Health Savings Account (HSA) with company contribution - Healthy at Houzz program Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation. We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work. If you would like assistance or an accommodation due to a disability, please email us at accommodations@houzz.com. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process. Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans __________________ Be Who You Are and Do What You Love at Houzz About Houzz When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality. So they built Houzz. Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (houzz.com/pro) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably. Our Mission and Core Values We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone. Our Mission To create the best experience for home renovation and design. Our Core Values We’re a Community We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services. We Build the Future We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward. We Make Things Happen We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win. By applying for a job with us, you acknowledge and agree to the terms of our Job Applicant Privacy Notice. *Roles listing ‘Remote - US’ as a location are not currently available in the following states: Alaska, Hawaii, Louisiana and Montana. #LI-Remote