Houston Methodist

Processing and organizing laboratory specimens, performing advanced functions like phlebotomy, and serving as a role model and preceptor for staff. | High school diploma or equivalent, minimum 3 years of related laboratory experience, and proficiency in laboratory procedures and systems. | The Medical Laboratory Assistant II has responsibility for the processing, organizing, labeling, and transporting of specimens for laboratory testing. As an experienced and fully competent laboratory assistant, performs advanced functions such as phlebotomy and/or section-specific specialty tasks and serves as a role model and preceptor for other staff. Duties include the input and extraction of data from the Laboratory Information System as well as clerical tasks such as answering phones and filing documents. PEOPLE ESSENTIAL FUNCTIONS Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Serves as a preceptor to less experienced and/or new staff and students by utilizing skills and knowledge to help train and educate others. SERVICE ESSENTIAL FUNCTIONS Prepares specimens for courier pick up and delivery to referral lab as necessary. Communicates with other laboratory personnel when specimens need to be transported to other areas. Performs various Laboratory Information System functions. Files requisitions, reports and other pathology materials appropriately. Answers the telephone and refers requests for the delivery of results to physician offices appropriately. Independently handles resolution of complex problems and issues and notifies management of issue and resolution. Serves as escalation support for less experienced staff. Organizes workload, sets priorities, and troubleshoots workflow issues. Utilizes all available work time by assisting others and performing additional tasks. QUALITY/SAFETY ESSENTIAL FUNCTIONS Receives, triages, orders, labels and transports specimens for laboratory testing. Processes specimens, aliquots, and/or slides/blocks according to procedure for samples tested in the laboratory as well as samples forwarded to referral laboratories. Handles STAT samples expeditiously. Assists pathologist and/or other laboratory personnel with specimen grossing as needed. Recognizes problems (such as mislabels, incorrect tube type, etc.), identifies causes, and takes corrective action to solve basic problems. Operates automated instrumentation as applicable at entity following all safety measures. Performs and documents any processing equipment maintenance. Performs one or more of the following advanced functions: - Pre-Analytic: In an outpatient and inpatient setting, performs phlebotomy and other specialized specimen collection procedures for patients; maintains competency of techniques and principles required to perform quality phlebotomy services - Specialty Areas (i.e., Anatomical Pathology, Microbiology, Molecular, etc.): Performs advanced functions such as assisting with frozen sections, special stain procedures, cytology processing, fine needle aspirations (FNAs), and other section specific specialty tasks as per section scope. Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness. FINANCE ESSENTIAL FUNCTIONS Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system. Uses department resources/equipment/supplies properly and efficiently. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Guides and mentors section employees and students to help build confidence in skills, knowledge and abilities. Participates in departmental projects activities, and seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) WORK EXPERIENCE Minimum of 3 years of related experience required

Perform accurate EKG rhythm interpretation and monitor patient vital signs to support healthcare delivery. | High school diploma or equivalent, BLS certification, and specific healthcare certifications like CCT, CET, or ECG Technician, along with prior healthcare experience. | At Houston Methodist, the Monitor Technician position is responsible for performing accurate EKG rhythm interpretation and other in electrocardiography functions that support the interprofessional healthcare team in delivering high quality, cost-effective care. This position maintains competency in electrocardiography (EKG), monitoring/computer skills, and pulse oximetry (SpO2) as appropriate. The Monitor Technician position employs effective, prompt communication throughout the hospital complex. PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS • Provide personalized care and service by consistently demonstrating our I CARE values: • INTEGRITY: We are honest and ethical in all we say and do. • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. • ACCOUNTABILITY: We hold ourselves accountable for all our actions. • RESPECT: We treat every individual as a person of worth, dignity, and value. • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. • Practices the Caring and Serving Model • Delivers personalized service using HM Service Standards • Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) • Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience • Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job • Actively supports the organization's vision, fulfills the mission and abides by the I CARE values PEOPLE ESSENTIAL FUNCTIONS • Promotes to a positive work environment with the interprofessional care team to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Communication to promote both work efforts and problem resolution is clear, and professional. • Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution. • Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. SERVICE ESSENTIAL FUNCTIONS • Provides direct patient care by performing patient preparation for monitoring. • Organizes workload, utilizing all available work time by assisting others and performing additional tasks. • Receives information from various sources that is assimilated and communicated in an accurate, timely and effective manner. • Demonstrates progressive skills through peer-to-peer accountability towards improving department score for patient satisfaction. QUALITY/SAFETY ESSENTIAL FUNCTIONS • Accurately demonstrates EKG rhythm interpretation. As appropriate, monitors O2 sats, understanding parameters when to call a nurse. • Promotes quality patient care by vigilant identification of changes or abnormalities in EKG morphology. Takes corrective action or communicates immediately, when appropriate, to proper personnel. • Provides and accurately processes documents, quality data, and related centralized telemetry monitor (CTM) records. • Ensures all patient care equipment has had QC performed as required, is in safe working order prior to use and documents findings accordingly. Reports any malfunctions to management and regularly practices preventive maintenance procedures; calls for service if needed. • Reports near misses and inputs errors promptly into TAPS to improve processes and identify trends. Contributes to identification of corrective action and improvement activities and contributes to meeting department and hospital targets for quality and safety FINANCE ESSENTIAL FUNCTIONS • Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively, minimizing incidental overtime, and prioritize daily tasks, assisting coworkers as needed. GROWTH/INNOVATION ESSENTIAL FUNCTIONS • Participates in department projects and shared governance activities. • Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) WORK EXPERIENCE • EKG interpretation skills • Prior healthcare and/or medical terminology experience preferred LICENSES AND CERTIFICATIONS - REQUIRED • BLS - Basic Life Support or Instructor (AHA) AND • Must have one of the following within one year of hire/transfer into this role: • • CCT - Certified Cardiographic Technician (CCI) • • CET - Certified EKG Technician (NHA) • • ECG - Certified ECG Technician (ACA) • • CET - Certified EKG Technician (NPS) • • CMT-BC - Certified Monitor Technician (ABCM) • • NRCEKG - Nationally Registered Certified EKG Technician (NAHP) • • ECG - Board Certified (ABCM) • • CRAT - Certified Rhythm Analysis Technician (CCI) • • National Telemetry Technician (NTA) KNOWLEDGE, SKILLS, AND ABILITIES • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles • Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians, and co-workers • Successful completion of validated Basic EKG proficiency exam with a score of 80% and correct identification of lethal dysrhythmias during initial and ongoing orientation • Maintains competency in pulse oximetry (SpO2), as appropriate • Demonstrates proficiency in the use and maintenance of equipment such as Remote Viewing Station (RVS), transmitters, monitoring equipment, computers, facsimile, Sickbay, EPIC and printer SUPPLEMENTAL REQUIREMENTS WORK ATTIRE • Uniform No • Scrubs Yes • Business professional No • Other (department approved) No ON-CALL* • Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below. • On Call* No TRAVEL** • *Travel specifications may vary by department** • May require travel within the Houston Metropolitan area No • May require travel outside Houston Metropolitan area No Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world. The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.

Supports executives by managing schedules, preparing reports, and handling communications. | Requires 5+ years of senior management support experience, excellent communication, and organizational skills. | At Houston Methodist, the Executive Assistant position is a highly skilled professional responsible for maintaining an executive's schedule and assists in planning appointments, board meetings, conferences etc. This position supports executives in performing many high-level clerical and administrative tasks, including managing information technology, making travel arrangements, scheduling meetings and creating presentations or proposals. The Executive Assistant position attends meetings and keeps minutes; receives and screens phone calls and redirects them when appropriate. This position is responsible for handling highly confidential documents, protecting an organization's confidential information, communication and information management, and managing department supplies, and events. The Executive Assistant takes on increasingly more responsibilities, providing high-level administrative support by conducting research, preparing statistical reports, and handling information requests and may include project research. This position reports to a Vice President, Senior Vice President, or Medical Director and interacts with all levels of the organization, from front-line clerical and clinical personnel and medical staff and possesses excellent communication skills, representing their executive. PEOPLE ESSENTIAL FUNCTIONS • Maintains assigned executive calendar(s). Schedules/coordinates meetings, conferences and Teams/WebEx/conference calls, special events, appointments and travel arrangements and keeps leader(s) informed of schedule change prior to meeting or appointment. • Meets with individuals, special interest groups and others on behalf of executives, committees and Boards of Directors. • Role models healthy relationships in the work environment such as mitigation of conflict, leading problem solving and resolution efforts. Provides proactive and creative recommendations on how to meet goals and handle identified risks and deviations. Recommends initiatives to improve department scores for employee engagement. SERVICE ESSENTIAL FUNCTIONS • Reads, sorts and analyzes incoming correspondence, memos, submissions, emails, abstracts, protocols, and reports in order to determine their significance and plan their distribution. Composes, proofs, types, and distributes letters, memos, reports, spreadsheets, presentations and related outgoing materials. • Prepares agendas and makes arrangements for committee, board, and other meetings. Compiles, transcribes, and distributes minutes of meetings. Attends meetings in order to record minutes. • Conducts research, compiles data, and prepares papers for consideration and presentation by executives, committees and boards of directors. QUALITY/SAFETY ESSENTIAL FUNCTIONS • Ensures documentation (agendas, minutes, presentations, etc.), is complete, timely, accurate, and in accordance with standards and policies. • Handles highly confidential documents, protecting an organization's confidential information, communication and information management. Performs data monitoring/maintenance for the department with minimal supervision. Ensures quality and timely execution of deliverables. Coordinates deadlines related to multiple deadlines including but not limited to reports and presentations. • Organizes and expedites the flow of work through the executive offices in a timely manner to assist in alleviating the executive workload. Participates in performance improvement activities to support department/entity goals. FINANCE ESSENTIAL FUNCTIONS • Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members. • Assists in the preparation and tracking of annual operating budget. Initiates office equipment (copy machine, fax machine and printers, etc.) service calls and follows up to ensure that required maintenance/repairs are performed in a timely manner. GROWTH/INNOVATION ESSENTIAL FUNCTIONS • Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates My Development plan on an on-going basis. Ensures own career discussions occur with appropriate management. • Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) • Secondary level education preferred WORK EXPERIENCE • Five years' secretary experience with three years' supporting senior management; may consider internal candidates with four years' experience in progressively higher-level leadership support

Supports medical staff operations including credentialing, scheduling, and compliance activities. | Requires 3 years of healthcare administrative experience, proficiency in Microsoft Word and Excel, and database management skills. | At Houston Methodist, the Medical Staff Services Specialist position provides comprehensive support to the Medical Staff and Governing Body in matters of Medical Staff self-governance. Duties for this position are varied within the department and include one or more of the following: processes applications for appointment and reappointment to the Medical Staff and Allied Health Professionals; maintains current and accurate physician and privileging information for hospital information systems to support hospital operations and appropriate patient care; interacts daily with hospital staff, management, and members of the medical staff in applicable areas of Medical Staff Services and functions, including preparation and/or distribution of Emergency Call Schedules and/or physician compensation; and performs other preparatory and documentation functions related to the medical staff's general, department and committee meetings, as applicable PEOPLE ESSENTIAL FUNCTIONS Assists with customer needs, handles resolution of complex problems/issues and notifies management of issue and resolution, such as physician onboarding and education (CME's) as related to scope of department. Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one other to achieve optimal departmental and organizational results. SERVICE ESSENTIAL FUNCTIONS Supports medical staff by performing one or more of the following functions: - Performs medical staff meeting management including logistics, scheduling, agenda, preparation/minutes and follow-up. - Manages ER call schedules as applicable. - Performs credentialing and privileging tasks such as but not limited to temporary/additional privileges, dependent allied health. - Responds to inquiries from other healthcare organizations as needed. - Performs physician compensation duties as applicable. QUALITY/SAFETY ESSENTIAL FUNCTIONS Performs analysis of applications/documents and internal audits on files. Performs data analysis and investigates issues within the credentialing database; manages database as necessary. Prepares for accreditation reviews and ongoing compliance with regulatory standards. FINANCE ESSENTIAL FUNCTIONS Adjusts work schedules to accommodate departmental/organizational needs. Uses resources efficiently and does not waste supplies. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Participates in department and organizational projects and activities. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) WORK EXPERIENCE Three years of experience in the Medical Staff office, Credentialing/Privileging, and/or administrative function in healthcare Three years of experience in word-processing and spreadsheet software, such as Microsoft Word and Excel, and database management.

Supports medical staff operations including credentialing, scheduling, and compliance activities. | Requires 3 years of healthcare administrative experience and proficiency with Microsoft Office and database management. | At Houston Methodist, the Medical Staff Services Specialist position provides comprehensive support to the Medical Staff and Governing Body in matters of Medical Staff self-governance. Duties for this position are varied within the department and include one or more of the following: processes applications for appointment and reappointment to the Medical Staff and Allied Health Professionals; maintains current and accurate physician and privileging information for hospital information systems to support hospital operations and appropriate patient care; interacts daily with hospital staff, management, and members of the medical staff in applicable areas of Medical Staff Services and functions, including preparation and/or distribution of Emergency Call Schedules and/or physician compensation; and performs other preparatory and documentation functions related to the medical staff's general, department and committee meetings, as applicable PEOPLE ESSENTIAL FUNCTIONS • Assists with customer needs, handles resolution of complex problems/issues and notifies management of issue and resolution, such as physician onboarding and education (CME's) as related to scope of department. • Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one other to achieve optimal departmental and organizational results. SERVICE ESSENTIAL FUNCTIONS • Supports medical staff by performing one or more of the following functions: - Performs medical staff meeting management including logistics, scheduling, agenda, preparation/minutes and follow-up. - Manages ER call schedules as applicable. - Performs credentialing and privileging tasks such as but not limited to temporary/additional privileges, dependent allied health. - Responds to inquiries from other healthcare organizations as needed. - Performs physician compensation duties as applicable. QUALITY/SAFETY ESSENTIAL FUNCTIONS • Performs analysis of applications/documents and internal audits on files. • Performs data analysis and investigates issues within the credentialing database; manages database as necessary. • Prepares for accreditation reviews and ongoing compliance with regulatory standards. FINANCE ESSENTIAL FUNCTIONS • Adjusts work schedules to accommodate departmental/organizational needs. • Uses resources efficiently and does not waste supplies. GROWTH/INNOVATION ESSENTIAL FUNCTIONS • Participates in department and organizational projects and activities. • Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) WORK EXPERIENCE • Three years of experience in the Medical Staff office, Credentialing/Privileging, and/or administrative function in healthcare • Three years of experience in word-processing and spreadsheet software, such as Microsoft Word and Excel, and database management.

Assist with patient examinations, procedures, and treatments under supervision, and perform administrative duties related to patient care. | High school diploma or equivalent, five years of medical assistant experience with complex or chronic disease management, and relevant certifications. | At Houston Methodist, the Senior Medical Assistant Certified (Sr. MA) position is responsible for functioning as an expert and demonstrates highly competent knowledge in the more technical and advances examinations and treatments necessary to communicate appropriately and carry out delegated medical assistant level tasks under the direct supervision of a Physician and/or Registered Nurse for assigned patient populations, for providing high quality support of patient care and services. This position oversees appropriate scope of practice (i.e. Hand Hygiene Validator, EMR super-user). The Sr. MA position assists with patient examinations, procedures, diagnostic studies, treatment, and dressing changes. This position also performs general administrative duties in accordance with CLIA, HIPAA, NCQA and government standards, as well as company policies and procedures. The Sr. MA position participates in patient care which is under the direction of a physician and within the scope of a medical assistant. This position may also be required to schedule patient appointments, ensure medical necessity compliance, and verify eligibility for care. Other duties for the Sr. MA position include independently and expertly performing the duties and responsibilities of preceptor and clinical resource to Medical Assistants, training and orienting others as appropriate. PEOPLE ESSENTIAL FUNCTIONS Role models and promotes a positive work environment that actively assists interprofessional care team to achieve optimal department results. Makes contributions to the work effort as a whole, by leading and initiating problem resolution within the work unit. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Teaches peers to critically think by verbally expressing rationale for decisions and follows up consistently. Facilitates open, professional, communication to achieve mutual understanding, role modeling by example. Independently executes the duties and responsibilities of preceptor, serves as a clinical resource in the department, using advanced skills and competencies, guiding and mentoring colleagues' though processes in order to provide optimal patient care. Provides structured feedback with examples. SERVICE ESSENTIAL FUNCTIONS Provides care to patients visiting the clinic under the direct supervision of a Physician, Registered Nurse, or clinic leadership procedures. Complete pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation. In collaboration with the provider team, anticipates the needs of the specific patient population. Communicates with patient, obtains and documents vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), chief complaint(s), preforms medication(s) review, discusses/reviews medical and social history (as appropriate). Documents, in patient's electronic medical record (EMR). care administered, all diagnostic measurements, treatments and procedures in accordance with established policies and procedures. Follow-up with patient as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc. Ensures patient utilization and activation of MyChart. Provides care coordination with hospital, ED, consulting physicians and/or community resources whenever appropriate to including handling patient inquiries. Role models behaviors and skills, through peer-to-peer accountability, towards improving department score for patient satisfaction. QUALITY/SAFETY ESSENTIAL FUNCTIONS Reports observations, conditions and problems of patients to the physician and/or nurse. Recognizes abnormal clinical findings and reports them appropriately. Provides for the privacy of patients and families, keeping the safety of the patient in mind. Accurately performs routine tests on patients such as EKG, rapid strep, urinalysis, and urine pregnancy tests. Sterilizing instruments and equipment; prepare, clean and maintain exam and treatment rooms, as well as supplies and equipment. FINANCE ESSENTIAL FUNCTIONS Uses resources efficiently; does not waste supplies. Responsible for stocking exam rooms, taking inventory, and ordering supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Role models effective time management and coordinates colleagues to meet the overall demands of the department. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Develops skills of team members and continually assists with improving skills, performance and outcomes. Actively participates in professional development and the development of ongoing educational activities at a department-based level. Offers innovative solutions through participation in performance improvement activities. Completes and updates My Development plan on an on-going basis. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) WORK EXPERIENCE Five years medical assistant experience with highly complex, chronic disease management or in a specialty discipline

Assist with patient examinations, procedures, and treatments under supervision, and perform administrative duties in a healthcare setting. | High school diploma or equivalent, five years of medical assistant experience with complex disease management or specialty discipline, and relevant certifications. | At Houston Methodist, the Senior Medical Assistant Certified (Sr. MA) position is responsible for functioning as an expert and demonstrates highly competent knowledge in the more technical and advances examinations and treatments necessary to communicate appropriately and carry out delegated medical assistant level tasks under the direct supervision of a Physician and/or Registered Nurse for assigned patient populations, for providing high quality support of patient care and services. This position oversees appropriate scope of practice (i.e. Hand Hygiene Validator, EMR super-user). The Sr. MA position assists with patient examinations, procedures, diagnostic studies, treatment, and dressing changes. This position also performs general administrative duties in accordance with CLIA, HIPAA, NCQA and government standards, as well as company policies and procedures. The Sr. MA position participates in patient care which is under the direction of a physician and within the scope of a medical assistant. This position may also be required to schedule patient appointments, ensure medical necessity compliance, and verify eligibility for care. Other duties for the Sr. MA position include independently and expertly performing the duties and responsibilities of preceptor and clinical resource to Medical Assistants, training and orienting others as appropriate. PEOPLE ESSENTIAL FUNCTIONS • Role models and promotes a positive work environment that actively assists interprofessional care team to achieve optimal department results. Makes contributions to the work effort as a whole, by leading and initiating problem resolution within the work unit. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. • Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Teaches peers to critically think by verbally expressing rationale for decisions and follows up consistently. Facilitates open, professional, communication to achieve mutual understanding, role modeling by example. • Independently executes the duties and responsibilities of preceptor, serves as a clinical resource in the department, using advanced skills and competencies, guiding and mentoring colleagues' though processes in order to provide optimal patient care. Provides structured feedback with examples. SERVICE ESSENTIAL FUNCTIONS • Provides care to patients visiting the clinic under the direct supervision of a Physician, Registered Nurse, or clinic leadership procedures. Complete pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation. In collaboration with the provider team, anticipates the needs of the specific patient population. • Communicates with patient, obtains and documents vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), chief complaint(s), preforms medication(s) review, discusses/reviews medical and social history (as appropriate). Documents, in patient's electronic medical record (EMR). care administered, all diagnostic measurements, treatments and procedures in accordance with established policies and procedures. • Follow-up with patient as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc. Ensures patient utilization and activation of MyChart. • Provides care coordination with hospital, ED, consulting physicians and/or community resources whenever appropriate to including handling patient inquiries. • Role models behaviors and skills, through peer-to-peer accountability, towards improving department score for patient satisfaction. QUALITY/SAFETY ESSENTIAL FUNCTIONS • Reports observations, conditions and problems of patients to the physician and/or nurse. Recognizes abnormal clinical findings and reports them appropriately. Provides for the privacy of patients and families, keeping the safety of the patient in mind. • Accurately performs routine tests on patients such as EKG, rapid strep, urinalysis, and urine pregnancy tests. • Sterilizing instruments and equipment; prepare, clean and maintain exam and treatment rooms, as well as supplies and equipment. FINANCE ESSENTIAL FUNCTIONS • Uses resources efficiently; does not waste supplies. Responsible for stocking exam rooms, taking inventory, and ordering supplies. • Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Role models effective time management and coordinates colleagues to meet the overall demands of the department. GROWTH/INNOVATION ESSENTIAL FUNCTIONS • Develops skills of team members and continually assists with improving skills, performance and outcomes. Actively participates in professional development and the development of ongoing educational activities at a department-based level. • Offers innovative solutions through participation in performance improvement activities. • Completes and updates My Development plan on an on-going basis. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) WORK EXPERIENCE • Five years medical assistant experience with highly complex, chronic disease management or in a specialty discipline

Manage multiple clinical practice operations including staffing, financial performance, patient satisfaction, regulatory compliance, and process improvements to optimize clinical service delivery. | Master's degree with 4-5 years of healthcare management experience, leadership skills, financial and personnel management, and ability to drive operational and clinical performance improvements. | This role will work on creating consistencies in clinical operations while improving delivery of patient care using innovation. Previous clinical operation experience is preferred. Ideal candidates can juggle multiple projects at any given time while connecting those projects to bigger picture system ideas. At Houston Methodist, the Senior Manager Operations position is responsible for the strategic and ongoing development, direction, supervision and administration of multiple assigned clinics. This position demonstrates leadership qualities and critical thinking through self-direction, initiative, effective interpersonal skills and oral/written communication skills. The Senior Manager Operations position is responsible for the efficient and effective practice operations for specialty and/or primary care practices and provides first level problem resolution in compliance with sound business practices. This position manages activities related to financial management, revenue cycle performance, personnel management, operations, clinical service, clinical practice analysis and other activities. The Senior Manager Operations position provides excellent customer service while maximizing clinical revenue through efficient, effective and compliant procedures. The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations. PEOPLE ESSENTIAL FUNCTIONS • Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions. • Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. • Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed. • Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators. • Ensures all practice sites consistently achieve desired clinical and management outcomes, including high degree of patient and physician satisfaction. Implements change, demonstrating the ability to motivate employees and follow through. SERVICE ESSENTIAL FUNCTIONS • Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. • Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. • Participates in leadership meetings and committees of the Physician Organization or Hospital. Leads efforts to create an environment of personalized service and engages our patients, staff, and physicians. Manages patient concerns towards service recovery. • Develops practice metrics to drive and optimize practice performance, including but not limited to staffing benchmarks, panel size, next third available, fill rate, no show rate, double booking strategies, wRVU by specialty. Explains to providers if necessary. • Ensures primary responsibility for multiple clinic's operations for appropriate staffing levels, productivity, schedules, and assignments. Oversees schedule utilization and call distribution to maximize provider productivity. Conducts regular analysis to ensure that schedules are being utilized to the fullest potential resulting in increased patient access. QUALITY/SAFETY ESSENTIAL FUNCTIONS • Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. • Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions. • Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety. • Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). • Drives benchmarks consistent with MGMA industry standards and monitors effectiveness. Ensures appropriate skill sets relative to benchmarks and performance goals. • Monitors each location's key operational indicators including financial and quality metrics e.g. in basket utilization, clinical close rate, etc. Assesses current performance and develops action plans to achieve optimal performance. FINANCE ESSENTIAL FUNCTIONS • Assists in the development of department budget and ensures that the department operates in a cost effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department needs that reflect understanding of the importance of cost-effectiveness. • Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. • Conducts analysis on all clinic operation-related areas such as utilization, revenue enhancement opportunities, and cost-reduction opportunities across all practices. Prepares monthly reports for Administrator highlighting variances. Produces fee check analysis in compliance with provider contract. GROWTH/INNOVATION ESSENTIAL FUNCTIONS • Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. • Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures. • Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. • Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates My Development plan on an on-going basis. Conducts conversations with staff on their development. • Actively works with department staff and Physicians to ensure electronic medical record (ERP) optimization, in addition to developing strategies to ensure patient satisfaction consistently meets or exceeds organizational goals. • Seeks out service line growth opportunities, develops business plan including reimbursements, return-on-investment and proforma, and implements upon approval. Partners with Administrator on faculty recruitment, contract negotiations, and physician marketing efforts to increase visibility within the community and patient census. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION • Master's degree required, Business or Healthcare Administration preferred WORK EXPERIENCE • Five years management experience; may consider HM employee with four years experience who demonstrates progressive leadership abilities

Lead and manage complex projects from initiation through completion, coordinating with multiple stakeholders, driving quality improvement initiatives, and delivering timely reports and communications to leadership. | Bachelor's degree with 5+ years managing multiple complex projects, strong communication skills, ability to analyze data and drive project performance, and experience collaborating across departments. | At Houston Methodist, the Senior Project Manager position is responsible for initiating, defining and managing very high-profile projects of considerable complexity. This position sets the strategic direction for the assigned area of responsibility, ensuring completion of projects related to quality processes, systems linkages, documentation, reporting, metrics and review. The Senior Project Manager position has full project life cyle ownership; leading, coordinating, and completing projects from planning and design implementation to measurement and maintenance of desired outcomes with minimal supervision, developing meaningful reports to support business activities, and communicating professionally and persuasively verbally and in writing. This position monitors milestones and identification of potential barriers, providing innovation recommendations and solutions to assure successful execution and stabilization of process. The Senior Project Manager position regularly provides and disseminates project analysis, assignment, timelines and progress reports to leadership, as appropriate. PEOPLE ESSENTIAL FUNCTIONS • Establishes and maintains clear and concise communication, leading and initiating problem resolution related to the project scope. Identifies needs and constraints of project scope and status availability. Facilitates communication, managing stakeholder(s) expectations. • Executes project requests from customers and department leadership. Serves as an effective liaison between multiple client groups and stakeholders across various levels of management. • Works creatively and analytically in a problem-solving environment fostering teamwork, innovation and excellence. Actively leads and participates in meetings and provides meaningful contributions that drive decision-making and clearly identifies next steps. SERVICE ESSENTIAL FUNCTIONS • Responsible for directing, developing, and implementing operational projects as assigned. Develops and manages project team and scope, goals and critical success factors, effectively communicating progress and delivering timely project outputs. • Works in collaboration with leader to drive project to successful outcomes, serving in an advisory capacity for complex business decisions by identifying needs, making assessments and problem solving. • Works with leadership teams across multiple departments to identify priorities and achieve organizational alignment across various projects. • Actively participates in internal quality-improvement teams, proactively driving quality-improvement initiatives to ensure the best possible delivery of service, quality outcomes, and high customer satisfaction, as appropriate. QUALITY/SAFETY ESSENTIAL FUNCTIONS • Develops and presents communications that may be distributed to entity, business cases/analysis, reports and presentations with compelling data for leadership review, as appropriate. • Analyzes, measures and drives project performance utilizing data gathering tools and methods needed for project requirements. Communicates and disseminates timely data analysis and findings to management and appropriate entities and/or identified committees. • Develops and leads training strategies, education and communication related to projects across Houston Methodist and multiple departments, as appropriate. Provides feedback and metrics related to project training, as appropriate. • Ope-rationalizes strategic plans with timely execution of project deliverables. Tracks the status and coordinates deadlines of all projects, identifying potential barriers to project progression and implementing solutions/resolutions. Utilizes a variety of software applications to create/compose both non-routine and sensitive senior management level communications and reports. FINANCE ESSENTIAL FUNCTIONS • Utilizes efficient and cost-effective work practices with department resources and supplies; provides recommendations to reduce expenses. Completes timely and accurate expense reports as determined by leadership, as applicable. • Prepares estimates and detailed project plan for all phases of the project. Provides support to aid in complex financial decision making related to project scope, as appropriate. GROWTH/INNOVATION ESSENTIAL FUNCTIONS • Analyzes and assesses present and future needs, trends, challenges, and opportunities. Participates in strategic planning for department. Generates and communicates new ideas and suggestions that improve quality or service. • Supports hospital and department goals and offers innovative solutions through participation in department projects to improve the efficiency and effectiveness of current practices. Completes and updates the individual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION • Bachelor's degree WORK EXPERIENCE • Five years experience in a related discipline, managing multiple projects of a complex nature for a significant duration. May consider HM employee with four years experience with demonstrated progressive responsibility. • Master's degree combined with HM Fellow satisfies all experience requirements

Lead and coordinate clinical projects with hospital leadership to improve patient care quality, safety, and service metrics while managing multiple complex projects. | Bachelor's degree in Nursing with RN licensure, 5+ years nursing experience including project management, Magnet ANCC certification, and strong communication and analytical skills. | Come lead with us at Houston Methodist Clear Lake Hospital This position will work with Clinical Nursing Leadership to mine data, prepare reports based on set metrics. RN with informatics / data mining background preferred but not required. The Senior Clinical Project Manager (CPM) position is responsible for collaborating with hospital leadership to plan, coordinate, develop and implement activities for assigned projects/events for the growth of the hospital and be accountable for achieving results. This position will identify and implement improvement opportunities to ensure quality, services and safety metrics in assigned areas are reached with minimal supervision. The Senior CPM position participates in the development and implementation of effective and efficient standards, policies, processes and reports. This position is the liaison between the hospital, consultants, contractors, regulatory agencies, and others as appropriate. The Senior CPM position must be able to manage several projects simultaneously and must be familiar with departmental operations. This position monitors milestones and identification of potential barriers to assure successful execution and stabilization of processes and regularly provides project analysis, assignment, timelines and progress reports. People Essential Functions • Participates in identifying needs, planning and implementing educational programs for hospital health care providers, patients, families and community groups. • Develops strong relationships by collaborating with hospital leadership to plan, coordinate, develop and implement activities for assigned projects/events for the hospital and be accountable for achieving results. • Demonstrates excellent verbal and written communications skills for both internal and external customers. Utilizes communication skills to ensure cohesive, smooth operations of the department. Service Essential Functions • Identifies opportunities to improve patient care and takes appropriate actions to achieve awareness through department leaders and staff. • Partners with physicians, hospital leadership and others to identify opportunities for growth and improved patient quality care. • Serves as support to multidisciplinary workgroups throughout all HM entities. Assists during internal audits, customer audits, and certification audits. Prepares meeting agendas and meeting presentations as requested. Quality/Safety Essential Functions • Evaluates the implementation and effectiveness of planned clinical strategies, monitors progress and achievement of objectives and identifies corrective action. • Directs, delegates and oversees work efforts as appropriate to ensure the best possible delivery of service, quality outcomes, and high customer/patient satisfaction. • Independently seeks opportunities to identify and streamline inefficiencies in nursing areas through action plans and follow-up with leaders in assigned areas. • Actively participates in a wide range of performance improvement activities. Ensures appropriate data is collected and submitted to appropriate databases for services supported. • Consults/develops nursing policies and procedures, and upholds nursing standards of patient care for areas of responsibility. Finance Essential Functions • Provides financial decision support for assigned areas. Assists in the development and management of operational and capital budgets. • Analyzes data in order to provide actionable information. Manages time effectively to meet established timelines. Growth/Innovation Essential Functions • Analyzes and assesses present and future needs, trends, challenges, and opportunities. • Participates in strategic planning for designated areas. Generates and communicates new ideas and suggestions that improve quality or service. • Tracks lessons learned and shares valuable insights and knowledge with coworkers and teams. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION • Bachelor's degree or higher from an accredited school of Nursing • Master degree preferred Work Experience • Five years of experience in nursing discipline to include five years of experience managing multiple, highly complex projects that are high profile in nature • Strong management, communication and interpersonal skills Licenses And Certifications - Required • RN - Registered Nurse - Texas State Licensure -- Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency) AND • Magnet ANCC-recognized certification (HM) Licenses And Certifications - Preferred • BLS - Basic Life Support or Instructor (AHA) Knowledge, Skills, And Abilities • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles • Strong analytical and interpersonal skills with the ability to multitask and manage competing and changing priorities. Ability to work under pressure • Excellent organizational and presentation skills. Proficient in spreadsheet, word processing and presentation software • Ability to effectively manage change • Strong analytical and problem solving skills; experienced in pulling data and creating reports • Professional handling of exposure to confidential/sensitive information • Ability to support teamwork and maintain a positive and supportive attitude while successfully influencing others Supplemental Requirements WORK ATTIRE • Uniform No • Scrubs No • Business professional Yes • Other (department approved) Yes ON-CALL* • Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below. • On Call* Yes TRAVEL** • Travel specifications may vary by department** • May require travel within the Houston Metropolitan area Yes • May require travel outside Houston Metropolitan area No Houston Methodist is an Equal Opportunity Employer.

Manage daily clinic operations, staff supervision, scheduling, budgeting, policy enforcement, and performance improvement to maximize patient access and provider efficiency. | Requires high school diploma (bachelor's preferred), 3 years healthcare experience with at least 1 year in a managerial role, and skills in staff management, budgeting, and healthcare operations. | At Houston Methodist, the Practice Manager position is responsible for the daily clinic activities, to maximize patient access and provider efficiency. In conjunction with the Administrator and/or Operations Manager, this position is responsible for developing and supporting processes that deliver a superior patient experience and high-quality care and services. The Practice Manager position is responsible for developing staffing structures that best meet the goals of high quality care and patient satisfaction in addition to maximizing revenue through efficient, effective and compliant procedure. The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency. This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. This position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance. This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Other duties for this position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals. This position may also perform staff duties and responsibilities as needed. PEOPLE ESSENTIAL FUNCTIONS • Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures. Assists with meeting or exceeding threshold goal for department turnover. • Consults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides recognition/commendations, as appropriate. • Creates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently. • Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators. • Serves as role model to staff, ensuring that the focus is always on improving patient care and/or services. Holds accountability for all clinic functions related to staff performance. Mentors, coaches, and develops staff to accomplish goals; identifies developmental needs and creates action plans to enhance growth and development of the team. • Establishes effective, two-way communication with staff, demonstrating active listening, requesting and acknowledging feedback, making equitable decisions, providing rationale when appropriate and supporting organizational goals. Coaches staff to use efficient and effective communication to establish and maintain a team environment SERVICE ESSENTIAL FUNCTIONS • Oversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. • Organizes the workflow, proactively problem solves, anticipates needs, and manages multiple ongoing priorities. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. • Oversees staff, physicians and associated physician extenders schedules on a daily basis to ensure optimum scheduling and coverage. Actively participates and supports front desk, billing and clinical teams. Responsible for clinic and referral management of practice as related to patients. • Supervises daily operations of the practice for staff, physicians and associated physician extenders. Implements and enforces organizational policies and procedures according to prescribed guidelines. QUALITY/SAFETY ESSENTIAL FUNCTIONS • Ensures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable. • Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions. • Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration. Participates in investigations as a result of the root cause analysis process. Role models situational awareness, using teachable moments to improve safety. • Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, in services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). • Assists with audits to ensure compliance and minimize organizational risk. Ensures staff abide by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management and safeguarding protected health information (PHI). • Ensures staff compliance and appropriate utilization of information technology resources to include EPM/EMR and telephonic system FINANCE ESSENTIAL FUNCTIONS • Assists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. • Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. • Assures encounters are reviewed, claims created and manages workflow dashboards; fiscal administration of the practice to include purchasing and inventory management; oversees the daily/monthly expenditures, staffing and overtime hours and works in conjunction with Operations Manager/Administrator on annual clinic budget. • Responsible for the daily monitoring of charge capture patient encounters and co-payment collections. Manages petty cash batches and deposits. Reconciles cash daily and keeps appropriate documentation and/or log. • Assures accurate timekeeping and payroll for all department employees. Oversees all reporting and record-keeping functions within their span of control. GROWTH/INNOVATION ESSENTIAL FUNCTIONS • Implements change, demonstrating the ability to motivate employees and follow through to ensure change in behavior has occurred. Supports Houston Methodist and department goals and vision. Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations. • Develops skills of team members and continually assists with improving competencies, performance and outcomes. Fosters a positive and constructive teaching environment by engaging staff/team members in learning opportunities that are valuable and in alignment with business objectives. Conducts conversations with staff on their development and My Development plan. • Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development plan on an on-going basis. • Reinforces superuser training knowledge for EPM/EMR system to staff to maximize practice operations and support This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION • High School diploma or equivalent education (examples include: GED, verification of accredited homeschool equivalency, enrollment or completion of post-secondary education, etc.) • Bachelor's degree preferred WORK EXPERIENCE • Three years of healthcare experience, of which one year must have been in a managerial role; for internals, three years of healthcare experience in relevant field with HM performance that demonstrates progressive leadership abilities

Oversee IT telecommunications, data networks, cloud infrastructure, and security operations including staff management, budget, strategic planning, and compliance. | Bachelor's degree required, Master's preferred, 10 years IT experience including 5 years people management, 5 years telecom/data networking, and 3 years cloud infrastructure management. | At Houston Methodist, the Director Telecommunications and Data Networks position is responsible for Information Technology (IT) Division's Data, Voice telecommunications, Security operations and Cloud Computing environments, software and data network and wiring infrastructure. Responsible for the installation, maintenance, operation, administration and backup and disaster recovery of the telephone, data networks, telephone equipment, cloud computing infrastructures (AWS, AZURE, Google, etc), paging and related equipment. Translates IT leadership strategies into comprehensive technical execution plans for the acquisition and maintenance of data, voice, wireless, cloud computing networking equipment with consideration of evolving architecture needs and hardware solutions. Oversees the design and equipment placement for new and expanding facilities across the systems and ensures that all critical technology needs are considered. The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations. PEOPLE ESSENTIAL FUNCTIONS • Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. • Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees. • Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators. • Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. • Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. • Fosters collaboration, strategic alignment, integrated planning and execution across different functions in a matrix organization. • Inspires enterprise wide support of telecom and data network initiatives and drives cross functional teamwork to achieve results on time and within budget. SERVICE ESSENTIAL FUNCTIONS • Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. • Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. • Assesses vendor product and service capacity and advises executive leadership regarding appropriate contracts to support cost efficient operations and maintenance. • Provides space and equipment placement recommendations for new and expanding facilities across the system. Collaborates with construction management to ensure that critical technology needs are considered. Identifies solutions as needed. QUALITY/SAFETY ESSENTIAL FUNCTIONS • Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable. • Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety. • Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). • Proactively identifies issues concerning technical limitations and key product requirements and drives solutions • Ensure disaster recovery planning and processes are up to date. FINANCE ESSENTIAL FUNCTIONS • Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness. • Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. • Creates progress reports and project timelines, including spending accruals and design modifications of architecture implementation initiatives with a focus on efficiency and effectiveness. GROWTH/INNOVATION ESSENTIAL FUNCTIONS • Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings. • Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate. • Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development and MDP. • Applies broad knowledge of our product/service capabilities to identify new product areas, new technology, and emerging product/service opportunities This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION • Bachelor's degree required • Master's degree preferred WORK EXPERIENCE • 10 years IT experience to include five years people management experience, five years experience in telecommunicatons and/or information technology with a focus on voice connectivity and data networking and three years experience with the management and support of Cloud Computing or private hybrid cloud infrastructure and networking • Experience overseeing and managing cloud infrastructure services implementations including overseeing and managing the design and implement availability, scalability and performance plans for cloud platforms • For internal candidates, three years people management experience with Houston Methodist performance that demonstrates leadership responsibility in addition to the aforementioned experience requirements

Manage and oversee technical maintenance staff and operations for building infrastructure, ensuring quality, safety, budget adherence, and regulatory compliance. | Bachelor's degree or equivalent experience plus six years of progressively responsible facilities or maintenance leadership experience. | At Houston Methodist, the Manager Facilities Management Services (FMS) position is responsible for planning, organizing, directing and overseeing the technical/mechanical/trades staff that perform highly specialized repair, maintenance and construction duties of buildings including renovations, utility system upgrades and general maintenance of the building infrastructure and interiors at Houston Methodist. This position participates in the development of preventative and corrective maintenance policies, procedures, systems and schedules, as well as systems to effectively dispatch staff. The Manager FMS assigns and monitors the responsibilities of those who manage specific systems, advising to solve the most complex technical problems, and providing regular status updates to Director. This position manages business relationships with external Architectural and Engineering firms and regulatory agencies and participates with other FMS Managers in facility and business planning activities. The Manager FMS develops collegial relationships with other FMS Mangers to ensure an integrated, lowest life-cycle cost for designing, engineering, constructing and maintaining Houston Methodist facilities. The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations. PEOPLE ESSENTIAL FUNCTIONS • Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions. • Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. • Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed. • Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators. • Establishes effective two-way communication with staff, demonstrating actively listening, requesting and acknowledging feedback, making equitable decisions, providing rationale when appropriate and supporting organizational goals. SERVICE ESSENTIAL FUNCTIONS • Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. • Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF) • Reviews construction plans and specifications for proposed buildings or for major alterations; recommends such changes as needed to ensure the objectives of the most efficient and dependable systems and best quality interior finishes impacting operational or maintenance objectives are met. Monitor the cost of energy and promote energy efficient and effective equipment to meet the required efficiencies for optimal energy usage in the facility operations. • Manages, implements and monitors business process systems which schedule, control, record and track the labor and material costs associated with corrective and preventative maintenance work orders and various maintenance construction projects. Ensures that managers understand and effectively implement these systems. • Manages, implements and monitors a computerized maintenance management system for preventive maintenance, repair and dispatch work orders that effectively receives, triages and dispatches customer calls, ensuring that the most urgent calls are prioritized and assigned to the proper recipient. QUALITY/SAFETY ESSENTIAL FUNCTIONS • Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. • Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions. • Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety. • Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). • Creates and continually updates a data base (drawings, blue prints, plans, maintenance records, electronic logs, failure and repair history, etc.) detailing Houston Methodist building systems and non-medical capital equipment. With other FMS leaders, assesses the strengths and weaknesses of systems and equipment and their impact on the Hospital's mission. Participates with other FMS managers to collect and analyze data and develop recommendations. • Works with regulatory agencies at the state and local level to ensure regulatory requirements and building codes are met. Maintains a contemporary body of knowledge with regard to essential local, state and national standards and codes. Ensures compliance with all technical standards and overall facilities program objectives. FINANCE ESSENTIAL FUNCTIONS • Assists in the development of department budget and ensures that the department operates in a cost effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department needs that reflect understanding of the importance of cost-effectiveness. • Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. • Provides input to senior leadership regarding infrastructure requirements including predicted cost, cost-benefit analyses, alternative solutions, and risk analyses of choosing alternatives. GROWTH/INNOVATION ESSENTIAL FUNCTIONS • Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. • Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures. • Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. • Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. Conducts conversations with staff on their development plan. • Participates and assists with leadership in developing long and short-term plans for the renovation and expansion of Houston Methodist as well as the operation and continual improvement of the FMS department. • Maintains and enhances a professional body of knowledge. Reads, attends appropriate training/educational programs, benchmarks with professional colleagues and otherwise remains abreast of contemporary and best practices. Seeks to continually improve processes, systems and consequent services. Initiates and/or implements process improvement methods. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION • Bachelor's degree or additional four years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree WORK EXPERIENCE • Six years of progressively responsible experience in various aspects of facilities, general maintenance or trade-related experience • May consider HM employee with one year less experience who demonstrates progressive leadership abilities

Provide administrative support to healthcare teams by managing unit workflow, responding to patient needs, coordinating communication, and maintaining supplies and equipment. | High school diploma or equivalent, two years of secretarial/office experience or vocational training, with healthcare experience and medical terminology preferred but not required. | At Houston Methodist, the Unit Administrative Assistant (UAA) position performs key functions that support the interprofessional team in delivering high quality, cost-effective care. This position assists with the process for transfers or transport for procedures and employs effective communication skills in all interactions and promotes excellent customer relations. The UAA position provides prompt and personalized service to all patients, responding to the nurse call system as appropriate, contacting nursing personnel, and follows through with meeting patient needs. This position oversees multiple priorities and uses organizational skills to maintain an orderly environment and maintains competency requirements for computer medical terminology and other job-related functions, while practicing Patient and Family Centered Care in concert with Houston Methodist ICARE values: Integrity, Compassion, Accountability, Respect and Excellence. PEOPLE ESSENTIAL FUNCTIONS • Provides prompt and personalized service to all patients. Responds to the nurse call system, contacts nursing personnel as appropriate, and follows through with meeting patient needs. Answers incoming telephone calls for the unit and transfers as appropriate. Facilitates and supports effective throughput with timely communication. Greets patients and visitors to the unit, assisting with directions, information and guidance. • Communicates in a positive and effective manner to all health care team members and reports pertinent patient care and family data in a comprehensive and unbiased manner. Escalates issues to staff and leadership as needed. Uses time efficiently, consistently offers assistance, and responds positively to requests for assistance from other team members. • Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability. SERVICE ESSENTIAL FUNCTIONS • Organizes the unit work flow, paperwork as needed, pro-actively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision. Pull/print daily reports per unit standard, which may include daily shift report, charge nurse reports, handoff reports and/or My Daily Care Plan. • Coordinates the requests to Facilities Management/Maintenance and Biomed regarding department needs or broken equipment. Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed. Serves as an in-house courier which may include retrieving blood, hand delivering labs, tele boxes, etc. • Assists with calls to physicians and their office, bed management, transfer services or other floors, coordinating with Operations Administrator as needed. Assists with the process for transfers or transport for procedures. Follows up calls for tests and procedures as directed by the nurse as appropriate. Removes the patient from the system upon discharge or transfer. • Role models skills, through peer-to-peer accountability, to contribute towards improving department score for patient satisfaction on unit-based scorecard. QUALITY/SAFETY ESSENTIAL FUNCTIONS • Monitors and addresses noise level of unit to improve or impact patient satisfaction. Responds to patient calls promptly. • Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind. • Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability. Supports initiatives to prevent conditions such as pressure injuries, patient falls and hospital-acquired infections. FINANCE ESSENTIAL FUNCTIONS • Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members. • Monitors and orders supplies to maintain par levels, including all forms needed for the unit, notifying leadership when supplies are reaching a shortage. Uses resources efficiently; does not waste supplies. • Assists with patient and staffing needs (floats) across the service line or hospital within the scope of their role or validated competencies. GROWTH/INNOVATION ESSENTIAL FUNCTIONS • Offers innovative solutions through participation in performance improvement projects and shared governance activities. Follows up on action items as necessary to ensure completion of assignments. • Identifies and assumes responsibility of own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) WORK EXPERIENCE • Two years of secretarial/office, college/vocational training or patient care • Prior health care experience and/or medical terminology preferred

Obtain and record patient insurance eligibility and benefits, confirm authorizations, calculate patient financial responsibility, and communicate with patients and healthcare staff. | High school diploma, one year healthcare insurance verification experience, proficiency in EPIC and Microsoft Office, knowledge of CPT/ICD codes, and strong communication skills. | Description: • Overview: The Insurance Verifier position is responsible for obtaining and recording eligibility and benefit information for patients, confirming authorizations, and completing admission notifications as applicable to department. • Responsibilities include calculating patient liability, generating estimates for patient financial responsibility, and communicating with patients, co-workers, insurers, and physicians. • Monitors authorizations, ensures accurate CPT codes, service location, and expiration dates. • Maintains confidentiality and adheres to financial clearance policies. • Qualifications: High School diploma; one year healthcare insurance verification; strong communication and Microsoft Office/EPIC experience; knowledge of CPT/ICD-9/10. Requirements: • Education: High School diploma or equivalent (GED, verification of homeschool equivalency, etc.) • One year of healthcare experience including insurance verification in a hospital or clinic setting • Sufficient proficiency in speaking, reading, and writing English • Ability to effectively communicate with patients, physicians, family members and co-workers in a customer service focus • Proficiency in Microsoft Office components (Outlook, Word) and knowledge of electronic health record software (EPIC preferred) • Knowledge of Medicare, Medicaid, and managed care reimbursement methodologies • Ability to manage multiple tasks • Mid-level medical terminology and knowledge of insurance requirements for physician visits and procedures • Ability to manage a fast-paced environment • Ability to flex hours and work/day assignments to meet needs related to unanticipated patient volume • Working knowledge of CPT, ICD-9 and/or ICD-10 (preferred) Benefits: