Hootsuite

Lead global accounts receivable function including collections, reconciliation, credit management, and reporting. | 12 years AR/Finance experience with 3 years management, proficiency in ERP systems, GAAP and SOX knowledge, and strong leadership skills. | We’re looking for a Senior Manager, Global Accounts Receivable to strategically lead our global end to end accounts receivable function across multiple regions. This role will oversee and ensure accurate and timely accounts receivable reconciliation and reporting, collections, cash application, and credit management while driving process standardization, scalability, and compliance with applicable accounting standards (e.g., ASC 606 / IFRS 15). We are looking for a process oriented leader who can balance firm financial controls with a customer centric approach, ensuring our DSO remains low while maintaining strong business relationships. This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component. The position is available for a fixed term from June 1, 2026 to end January 2027. What You’ll Do • Drive the global collections strategy to meet and exceed monthly and quarterly cash targets. • Monitor aging reports and own high level escalations for delinquent accounts and vendor disputes. Analyze DSO trends and provide actionable insights and reccomendations to executive leadership. • Oversee the daily application of payments to ensure 100% accuracy and internal control compliance • Manage and resolve unapplied cash and payment discrepancies through cross functional collaboration. • Manage bank reconciling items related to AR and ensure all subledger balances match the general ledger. • Develop and maintain the company’s global credit and collections policy. • Evaluate the creditworthiness of new and existing customers using financial statements, D&B reports, and trade references. • Establish and review credit limits and payment terms to mitigate financial risk and bad debt exposure. • Oversee the AR month end close process, including the preparation of journals, accruals, and bad debt reserves. • Prepare monthly AR financial health dashboards and reports and present findings to leadership. • Serve as the primary point of contact for auditors regarding the global AR cycle. • Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I. • Identify and implement opportunities for automation (e.g., implementing AI driven collections tools or enhancing ERP workflows). What You’ll Need Perform other related duties as assigned • Bachelor’s degree in Accounting, Finance, or a related field; or equivalent professional experience • 12 years in AR/Finance, with at least 3 years in a management role. • Proficiency in Tier 1 ERPs (e.g., NetSuite, SAP, Oracle) and advanced Excel. • Deep understanding of GAAP and SOX compliance. • Exceptional negotiation skills. You can be "firm but fair." • Accountability: holds self and others accountable to meet commitments • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results • Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems • Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals • Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work • Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision • Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team Who You Are • Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. • Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. • Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. • Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. • Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. • Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. • Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. • Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. • Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Canada Pay Range For This Role $116,100—$162,700 CAD US Pay Range For This Role $125,300—$175,500 USD Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

Manage customer experience technology stack and drive AI-enabled automation to improve customer lifecycle operations. | 8+ years in customer or operations roles with hands-on experience in Gainsight, Kantata, or Salesforce and strong customer lifecycle knowledge. | We're looking for a Customer Experience Operations Manager who serves as the primary technical administrator and subject matter expert for the Customer Office tech stack and related platforms. Reporting to Senior Director, you'll manage and optimize system configurations, workflows, automations, integrations, and reporting to support customer engagement strategies and operational processes. In this role, you'll drive workflow design and AI-enabled automation across the customer lifecycle to enhance efficiency, streamline processes, and improve service delivery. This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. WHAT YOU’LL DO: Customer Experience Systems Administration & Ownership Act as the primary technical administrator and subject matter expert for the Customer Office tech stack, including Gainsight, Kantata (Mavenlink), and related platforms. ● Own, manage, and optimize system configurations, including workflows, automation, business rules, integrations, and reporting. Ensure systems are accurately configured, integrated, and aligned to enable customer engagement strategies and operational processes. Provide advanced system support and troubleshooting, proactively resolving issues to minimize disruption and ensure continuity for Customer-facing teams. Monitor system performance, conduct regular audits, and implement enhancements to maintain scalability, reliability and best-in-class system operations Workflow Design, Automation & AI Enablement Design and implement end-to-end workflows across the customer lifecycle, ensuring seamless handoffs between teams and systems. Drive AI and automation initiatives, including predictive health scoring, intelligent triggers, and workflow automation to improve customer engagement and team efficiency. Identify and implement process improvements, leveraging automation and system enhancements to reduce manual work and optimize performance. Partner with cross-functional stakeholders to gather requirements, evaluate impact, and deliver scalable system solutions. Collaborate with Customer Success, Support, and Professional Services teams to maximize system capabilities and improve service delivery. Operational Excellence & Enablement Identify opportunities to continuously improve processes, workflows, and system usage across the Customer Office. Act as a trusted advisor and systems expert, providing guidance, training, and best practices to internal teams. Support change management and enablement to ensure effective adoption of tools and processes. Perform other related duties as assigned WHAT YOU’LL NEED: 8+ years of experience in Customer, Revenue, or Operations roles, with significant hands-on experience in ownership of platforms such as Gainsight, Kantata, Salesforce, or similar tools, ideally in SaaS or technology environments Proven experience in configuring, optimizing, and maintaining Customer Experience or Customer Success platforms, including workflows, automation, and reporting. ● Preferred: Gainsight Admin, Experience with Professional Services Automation tools (e.g., Kantata/Mavenlink) and CRM platforms (e.g., Salesforce) and data integration tools. Experience with system integrations, data management, and reporting/analytics. Experience implementing or leveraging AI and automation solutions in operational environments. Strong understanding of the end-to-end customer lifecycle and Customer Experience strategy. Demonstrated ability to translate business requirements into technical solutions and deliver scalable systems. Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems WHO YOU ARE: Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Canada Pay Range For This Role $96,100—$134,700 CAD US Pay Range For This Role $102,300—$143,300 USD Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

Lead and develop a global professional services organization to drive customer adoption, retention, and revenue growth through strategic service delivery and cross-functional alignment. | 10+ years SaaS leadership in professional services delivery with expertise in customer onboarding, retention strategy, global team building, operational excellence, and executive stakeholder management. | We’re seeking a strategic and customer-obsessed Vice President, Professional Services to accelerate IQRR and GRR by ensuring customers achieve rapid time-to-value and long-term product adoption. You will lead Hootsuite’s global Professional Services organization, developing and executing a high-impact services strategy that directly drives customer retention, renewal performance, and revenue expansion potential. As a core member of the Global Revenue Leadership Team, you will partner cross-functionally with Sales, Success, Support, and Product to evolve our post-sale motion, align services to business outcomes, and deliver experiences that retain and grow customer relationships. What You’ll Do • Design and lead a Professional Services strategy that directly supports Hootsuite’s IQRR and GRR goals, ensuring every new customer implementation, onboarding, and services engagement is set up to drive early value realization, adoption, and retention. • Operationalize best-in-class services delivery frameworks, ensuring scalable, high-quality execution globally. Focus on optimizing time-to-value, implementation consistency, and service consumption to maximize first-year renewal outcomes. • Own the professional services contribution to IQRR and GRR by establishing service offerings that reinforce customer stickiness, mitigate churn risk, and improve early retention benchmarks. • Develop a metrics-driven organization: track customer health, onboarding effectiveness, services attach rate, CSAT, and leading indicators of churn to inform strategy, forecast performance, and drive accountability. • Lead and inspire a high-performing global team, cultivating a customer-first mindset focused on delivering measurable outcomes. Drive leadership rigor across diverse teams and regions with clear expectations, coaching, and talent development. • Hire, coach, and develop a high-performing leadership team, fostering a culture of deep customer focus, collaboration, over-achievement, and continuous learning. Perform full scope of people management practices, including performance management and DE&I. • Ensure profitability and scale of the Professional Services business, including pricing, utilization, and margin optimization. Partner with RevOps and Finance to drive sustainable growth and align PS performance with overall company revenue targets. • Partner cross-functionally with Sales, Customer Success, Support, and Product to drive adoption and ensure services are aligned to go-to-market strategy, product roadmap, and commercial targets. Create consistent alignment between services and the pre-sales motion. • Serve as a key leadership sponsor for strategic accounts, representing the voice of the customer internally and ensuring delivery excellence across complex engagements. • Establish and maintain effective, influential relationships that drive accountability for IQRR and GRR across all post-sale motions, aligning systems, teams, and workflows to create repeatable, measurable customer success across regions and segments. • Inform strategic planning by providing insights into customer onboarding trends, services performance, and early retention health, influencing product, customer success, and growth strategy. • Champion our Guiding Principles, and model learning agility by performing additional duties as required. What You’ll Need • Advanced level of progressive leadership experience in technology services, including 10+ years in SaaS with deep expertise in professional services delivery, customer onboarding, and retention strategy. • Demonstrated success driving IQRR, GRR, and customer health metrics through strategic services engagement. • Expertise in building global service delivery teams at scale, with focus on margin optimization, utilization management, and service innovation. • Deep experience partnering with Sales and Customer Success teams to align service delivery with commercial outcomes and account strategy. • Strong operational acumen, with experience owning and optimizing complex project portfolios across multiple geographies and segments. • Executive presence and influence: proven ability to drive cross-functional alignment, manage senior stakeholders, and act as a key voice in revenue planning. • High EQ, inclusive leadership mindset, and a track record of building and scaling high-performing, diverse teams. • Passion for customer value and continuous improvement, balanced with strong business acumen and commercial rigor. • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs • Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects • Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals • Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work • Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision • Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team Who You Are • Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. • Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. • Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. • Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. • Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. • Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. • Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. • Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. • Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. In all we do, our six guiding principles light the way: Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Drive the full lifecycle of strategic partnerships including sourcing, negotiating, managing, and expanding key partnerships to accelerate company growth. | Extensive experience in sales, channel or partnerships, or business development with proven ability to build and manage strategic relationships and influence leadership decisions. | We’re looking for a Senior Strategic Alliances Manager to be responsible for driving the full lifecycle for a book of Hootsuite’s strategic partnerships. This includes sourcing, negotiating, managing and expanding a book of Hootsuite’s most strategic partnerships that accelerate Hootsuite’s growth agenda, including Social Networks and large software Partnerships. This is a dynamic role where you will hunt (business development) and nurture (relationship management) a book of strategic partnerships. This role is open to applicants located in the USA. In this role, you will report to the Senior Director, Strategic Partnerships & Business Development. WHAT YOU’LL DO: • Establish, grow and nurture relationships across the organization at the partner manager level for named partners; maintain and expand official partnership badges, status and relationships with strategic partners • Build, strategize, execute joint business plans (JPB) for named partners. This includes alignment on company objectives and analysis on the assessed costs, potential revenue, and other benefits that help support Hootsuite OKRs and growth agenda • Establish joint value propositions and identify channel opportunities and new revenue streams. Specifically sourcing, managing and negotiating any revenue generating initiatives and commercial agreements between Hootsuite and your named partners. • Drive customer facing alignment with strategic partners, including co-marketing, MDF, PR and thought leadership opportunities. • Drive and execute company- wide strategic initiatives and partnership programs, working closely with cross functional teams (product, legal, marketing, sales etc) to communicate the impact of Hootsuite’s strategic partnerships • Be the subject matter expert on all things related to your named strategic partners and be an internal champion, staying up to date on the latest social media and digital marketing industry trends WHAT YOU’LL NEED: • Extensive relevant experience in a mix of sales, channel or partnerships, venture capital, consulting or corporate/ business development roles • A proven history of recruiting and motivating partners with industry leading technologies. • Expertise in building and managing strategic strong relationships, with both external stakeholders and internal stakeholders • Ability to influence management and Hootsuite Leadership Team decisions and gain buy-in from key stakeholders on your partner strategy • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results • Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships • Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects • Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up • Willingness to travel on occasion to attend industry events, and onsite with Partners for QBRs WHO YOU ARE: • Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. • Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. • Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. • Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. • Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. • Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. • Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. • Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. • Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. In all we do, our six guiding principles light the way: Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #LI-CK1 US Pay Range For This Role $125,300—$175,500 USD