Hootsuite

Plan, execute, and communicate program management efforts for business units ensuring alignment, resource optimization, and governance compliance. | Bachelor's degree, 8-12 years experience including 1+ year in technology program management with SaaS emphasis, project management certification, strong analytical and communication skills, and ability to work globally. | We are seeking a Program Manager to join our PMO team and own program and project management efforts for specified business unit(s). This individual will be responsible for planning, and consistent execution within a budget and with minimal disruptions. Based out of Canada or the US (in accordance to provinces/states we can hire in legally), the Program Manager will report to the Director of Program Management focused on Delivery. WHAT YOU’LL DO: Program Planning: • Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each priority. • Promote communication across cross-functional teams to ensure alignment during the planning phase. • Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities. Program Execution: • Monitor resource utilization and capacity within the assigned area, identifying potential bottlenecks and recommending adjustments as needed. • Maintain tools and processes for tracking resource availability, commitments, and overall capacity. • Work with the Program Area Process and/or Technical Owner(s) to support testing and rollout strategies for operational projects. • Help establish clear communication channels between program management, execution team and relevant stakeholders to promote transparency and alignment. • Share insights and lessons learned from previous projects to improve overall delivery processes. Program Communication & Coordination • Facilitate communication with cross-functional stakeholders to support alignment during planning and delivery. • Keep key stakeholders informed of progress against critical milestones • Collaborate with program leadership and business stakeholders on change management activities to support implementation of priorities Data Analysis: • Collect and analyze relevant data and recommend improvements within projects • Develop and present regular reports highlighting key insights and providing actionable recommendations for course correction. Governance: • Help maintain standardized processes and guidelines for program management within the assigned area. • Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement. • Provide ongoing training and support to team members in the adoption of best practices for planning and execution. WHAT YOU’LL NEED: • Bachelor’s degree in a relevant field or related discipline. • 8-12 years overall experience required to include at least 1 year proven experience and demonstrated success in technology program management with an emphasis on SaaS Enterprise technologies or equivalent combination of education and experience • Experience managing initiatives in Business Operations, Business Technology and similar programs in a SaaS organization • Excellent analytical skills with keen attention to detail. • Strong organizational and prioritizing skills with ability to multi-task • Current SA, SM or Project Management certification required. • Pursuing advanced Project Management certifications a plus (CSP, ACP, SA, PMP). • Strong communication ability, verbally and written, with both management and technical audiences at all levels. • Experience with project management tooling • Ability to work with a global team required • Strategic thinking required. • Thought leadership required. WHO YOU ARE: • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community. • Curious. You are always learning and seeking ways to make things better. • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity. • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. In all we do, our six guiding principles light the way: Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. Canada Pay Range For This Role $100,700—$141,100 CAD US Pay Range For This Role $130,000—$182,000 USD

Lead and develop a global professional services organization to drive customer adoption, retention, and revenue growth through strategic service delivery and cross-functional alignment. | 10+ years SaaS leadership in professional services delivery with expertise in customer onboarding, retention strategy, global team building, operational excellence, and executive stakeholder management. | We’re seeking a strategic and customer-obsessed Vice President, Professional Services to accelerate IQRR and GRR by ensuring customers achieve rapid time-to-value and long-term product adoption. You will lead Hootsuite’s global Professional Services organization, developing and executing a high-impact services strategy that directly drives customer retention, renewal performance, and revenue expansion potential. As a core member of the Global Revenue Leadership Team, you will partner cross-functionally with Sales, Success, Support, and Product to evolve our post-sale motion, align services to business outcomes, and deliver experiences that retain and grow customer relationships. What You’ll Do • Design and lead a Professional Services strategy that directly supports Hootsuite’s IQRR and GRR goals, ensuring every new customer implementation, onboarding, and services engagement is set up to drive early value realization, adoption, and retention. • Operationalize best-in-class services delivery frameworks, ensuring scalable, high-quality execution globally. Focus on optimizing time-to-value, implementation consistency, and service consumption to maximize first-year renewal outcomes. • Own the professional services contribution to IQRR and GRR by establishing service offerings that reinforce customer stickiness, mitigate churn risk, and improve early retention benchmarks. • Develop a metrics-driven organization: track customer health, onboarding effectiveness, services attach rate, CSAT, and leading indicators of churn to inform strategy, forecast performance, and drive accountability. • Lead and inspire a high-performing global team, cultivating a customer-first mindset focused on delivering measurable outcomes. Drive leadership rigor across diverse teams and regions with clear expectations, coaching, and talent development. • Hire, coach, and develop a high-performing leadership team, fostering a culture of deep customer focus, collaboration, over-achievement, and continuous learning. Perform full scope of people management practices, including performance management and DE&I. • Ensure profitability and scale of the Professional Services business, including pricing, utilization, and margin optimization. Partner with RevOps and Finance to drive sustainable growth and align PS performance with overall company revenue targets. • Partner cross-functionally with Sales, Customer Success, Support, and Product to drive adoption and ensure services are aligned to go-to-market strategy, product roadmap, and commercial targets. Create consistent alignment between services and the pre-sales motion. • Serve as a key leadership sponsor for strategic accounts, representing the voice of the customer internally and ensuring delivery excellence across complex engagements. • Establish and maintain effective, influential relationships that drive accountability for IQRR and GRR across all post-sale motions, aligning systems, teams, and workflows to create repeatable, measurable customer success across regions and segments. • Inform strategic planning by providing insights into customer onboarding trends, services performance, and early retention health, influencing product, customer success, and growth strategy. • Champion our Guiding Principles, and model learning agility by performing additional duties as required. What You’ll Need • Advanced level of progressive leadership experience in technology services, including 10+ years in SaaS with deep expertise in professional services delivery, customer onboarding, and retention strategy. • Demonstrated success driving IQRR, GRR, and customer health metrics through strategic services engagement. • Expertise in building global service delivery teams at scale, with focus on margin optimization, utilization management, and service innovation. • Deep experience partnering with Sales and Customer Success teams to align service delivery with commercial outcomes and account strategy. • Strong operational acumen, with experience owning and optimizing complex project portfolios across multiple geographies and segments. • Executive presence and influence: proven ability to drive cross-functional alignment, manage senior stakeholders, and act as a key voice in revenue planning. • High EQ, inclusive leadership mindset, and a track record of building and scaling high-performing, diverse teams. • Passion for customer value and continuous improvement, balanced with strong business acumen and commercial rigor. • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs • Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects • Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals • Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work • Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision • Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team Who You Are • Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. • Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. • Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. • Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. • Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. • Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. • Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. • Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. • Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. In all we do, our six guiding principles light the way: Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Drive the full lifecycle of strategic partnerships including sourcing, negotiating, managing, and expanding key partnerships to accelerate company growth. | Extensive experience in sales, channel or partnerships, or business development with proven ability to build and manage strategic relationships and influence leadership decisions. | We’re looking for a Senior Strategic Alliances Manager to be responsible for driving the full lifecycle for a book of Hootsuite’s strategic partnerships. This includes sourcing, negotiating, managing and expanding a book of Hootsuite’s most strategic partnerships that accelerate Hootsuite’s growth agenda, including Social Networks and large software Partnerships. This is a dynamic role where you will hunt (business development) and nurture (relationship management) a book of strategic partnerships. This role is open to applicants located in the USA. In this role, you will report to the Senior Director, Strategic Partnerships & Business Development. WHAT YOU’LL DO: • Establish, grow and nurture relationships across the organization at the partner manager level for named partners; maintain and expand official partnership badges, status and relationships with strategic partners • Build, strategize, execute joint business plans (JPB) for named partners. This includes alignment on company objectives and analysis on the assessed costs, potential revenue, and other benefits that help support Hootsuite OKRs and growth agenda • Establish joint value propositions and identify channel opportunities and new revenue streams. Specifically sourcing, managing and negotiating any revenue generating initiatives and commercial agreements between Hootsuite and your named partners. • Drive customer facing alignment with strategic partners, including co-marketing, MDF, PR and thought leadership opportunities. • Drive and execute company- wide strategic initiatives and partnership programs, working closely with cross functional teams (product, legal, marketing, sales etc) to communicate the impact of Hootsuite’s strategic partnerships • Be the subject matter expert on all things related to your named strategic partners and be an internal champion, staying up to date on the latest social media and digital marketing industry trends WHAT YOU’LL NEED: • Extensive relevant experience in a mix of sales, channel or partnerships, venture capital, consulting or corporate/ business development roles • A proven history of recruiting and motivating partners with industry leading technologies. • Expertise in building and managing strategic strong relationships, with both external stakeholders and internal stakeholders • Ability to influence management and Hootsuite Leadership Team decisions and gain buy-in from key stakeholders on your partner strategy • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results • Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships • Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects • Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up • Willingness to travel on occasion to attend industry events, and onsite with Partners for QBRs WHO YOU ARE: • Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. • Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. • Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. • Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. • Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. • Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. • Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. • Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. • Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. In all we do, our six guiding principles light the way: Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #LI-CK1 US Pay Range For This Role $125,300—$175,500 USD