HonorVet Technologies

Support commercial functions through Salesforce system analysis, process improvement, and user training. | Proven Salesforce admin and business analysis experience, with strong reporting skills and familiarity with CRM and mobile platforms. | Title: Senior Functional Analyst/Salesforce Business Analyst (Only W2, No C2C) Job ID: 409 Location: Remote Duration: 6+ months Note: Preference is for hybrid local to Acton, MA but it is not required. Position Overview: Must be highly skilled on Salesforce configuration work Salesforce Business Analyst Position Overview: Working in a dynamic, collaborative team environment, the successful candidate will be responsible for supporting Commercial functions through CRM administrative tasks, business processes definition, analysis of business problems, proposal/design/implementation of solutions, and continued partnership development with our Commercial team. The role will focus on projects and processes related to SalesForce.com, analytics platforms, mobile solutions, and handling of escalated help desk tickets. It is perfect for an administrator who is looking for an opportunity to grow into a Business Analyst role. Responsibilities: Perform business and systems analysis work; conduct requirements analysis via information gathering sessions with business users and technical staff, workshops and meetings to define business requirements. Develop supporting process flows Conduct analysis and documentation of existing business processes; recommend process improvements Creation of reports in Salesforce.com using report builder and other analytics tools Develop training materials and conduct training sessions with business users to improve adoption and efficient use of all systems related to the Commercial job functions. Work with and manage complex workflows as they pertain to business process Assist in the evaluation of App Exchange tools for feasibility and impact to the business Assist in the further development of our SF1 app features along with any future mobile solutions Provide IT support as a Salesforce.com Admin to commercial business users. This includes troubleshooting complex security and data issues. Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams Assist with design documentation supporting business needs Communicate effectively with business users on the status of enhancements, projects and open production support tickets Develop comprehensive test plans with users, coordinate test activities and/or help execute test components Education and Experience Minimum Requirements: Proven knowledge of the software development life cycle Salesforce.com Admin Certification is preferred Proficient in utilization, basic configuration, high level design and overall approach of Salesforce.com as a CRM platform. Bachelor s degree in Computer Science is a plus. 10 years of experience working in a Salesforce Administrator function and Business Analysis skills. Ideally, working on projects related to Commercial/Sales process improvement Hands on experience with Salesforce.com reporting and dashboards required Ideal candidate should have conceptual knowledge of the following systems and/or processes:1. CRM2. iPad as a mobile platform (e.g SF1 app) Proven ability to provide business analyst deliverables on projects related to Commercial process improvement Experience supporting or working within a Commercial organization, preferably in the pharma, medical device, or any other regulatory controlled industry Preferred Skills and Competencies: Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously Ability to work in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines Ability to analyze problems and develop solutions Ability to work across multiple business units with varying processes and requirements Excellent communication, influencing and negotiating skills are critical Ability to analyze business processes, design process improvements, and train business users to the new processes Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations Positive, results driven, rational, logical, team player. Ability to rapidly learn and take advantage of new concepts, business models, and technologies Ability to work independently & on multiple projects against deadlines Experience in the healthcare, pharma or medical device industry a plus Proficient with Microsoft Excel and is able to create complex formulas and pivot tables

Leading customer support teams, designing processes, and improving KPIs. | Extensive experience in customer support, leadership, and process management; no product management or technical system development experience mentioned. | Title: Product Manager - Digital CX (Only w2 position, No C2C) Duration: 10 Months Location: Remote- US Position Overview: Client is looking for a self-motivated, experienced Product Manager to join our Digital CX Product Management Customer Experience team responsible for developing new products and optimizing existing capabilities throughout the customer journey. This successful leader will have experience leading end-to-end product management for global digital products, with the ability to translate business goals into high-impact product initiatives. Working in an Agile environment, in collaboration with a cross-functional team, this person will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the Backlog is properly prioritized, defined and executed for the team. They ll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership. Responsibilities Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities. Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies Works closely with the Sr. Product Manager and business stakeholders to define and prioritize the team s feature backlog Works closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey Develops process flows to illustrate the impact on operations because of the new or improved capabilities Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics Works closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams Maintains the conceptual and technical integrity of the features for the team Provides input into release timelines and investigates alternate paths forward on potential timing options Drives scope tradeoff evaluations on feature implementation Participates in usability studies to bring voice of the customer on a feature to the team Supports the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs Required Leadership Skills & Behaviors A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams. Required Skills and Competencies Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals Strong business acumen and passion for delivering impact by executing world-changing technologies Strong ability to influence, interact, and lead globally Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes Enterprise mindset (understands impact of their decision on other functions and products) Ability to Lead without Authority Ability to guide difficult cross functional decisions and achieve value-maximizing outcomes Detail oriented, with effective verbal and written communication skills Able to work independently with minimum supervision Able to organize and judge multiple priorities Experience in the Medical Device industry is a plus Familiarity with Scaled Agile Framework (SAFe) is a plus. Education and Experience • Bachelor's degree and 5+ years of relevant work experience. • 5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles. • Knowledgeable of IT systems development strongly preferred • Familiarity with Web and CRM platforms strongly preferred

Lead and conduct user research across the product lifecycle to uncover employee needs and translate insights into actionable recommendations that influence product design and strategy. | 7+ years of user research experience in product development, strong qualitative and quantitative skills, excellent communication and presentation abilities, experience with enterprise software research preferred, and a professional portfolio required. | Title: Sr. UX Researcher (USC- only)- Only W2 Position Location: Remote Duration: 6+ month contract Client ID: 36359588 Job description • A Senior UX Researcher supporting our product teams will play a critical role in shaping the employee experience by leading research efforts across the entire user-centered design cycle. This role involves planning and conducting qualitative and quantitative research to uncover employee needs, motivations, and pain points, and translating those insights into actionable recommendations that inform product strategy and design decisions. The researcher will engage in discovery research to identify opportunities and guide problem framing, facilitate iterative research to test concepts and prototypes, and conduct evaluative studies to measure usability, satisfaction, and overall impact. What you get to do in this role: • Key responsibilities include collaborating closely with product managers, designers, and engineers to align research with product goals, designing and executing a wide range of methods (such as interviews, surveys, usability testing, journey mapping, and data analysis), and synthesizing insights into clear, compelling stories that drive alignment and decision-making. • The Senior UX Researcher will also mentor and guide peers in applying research best practices, advocate for the voice of the employee across the organization, and help establish scalable research frameworks to ensure consistency and impact across product teams. Skills: • The ideal candidate will bring a strong foundation in both qualitative and quantitative research methods, with proven experience applying them across the product development lifecycle. • They should have expertise in designing and conducting interviews, usability testing, surveys, and data analysis, as well as synthesizing findings into actionable insights that influence design and strategy. • A high level of proficiency in communication both verbal and written is essential, with expert-level experience delivering engaging, story-driven presentations to clearly convey research findings and their impact. • The role also requires experience facilitating workshops with product teams to align on insights, co-create solutions, and drive collaboration. • Candidates should be able to balance strategic thinking with hands-on execution, thrive in a cross-functional environment, and demonstrate deep empathy for employees as end users. • Experience with research tools, analytics platforms, and frameworks for scaling research within large organizations will be highly valuable, along with the adaptability to manage multiple projects in a fast-paced, evolving environment. • A professional portfolio demonstrating user research skills and expertise is required for this role. Education: • This role requires 7+ years of professional experience conducting user research in product development environments, with a strong track record of shaping strategy and improving experiences through evidence-based insights. Candidates should have experience working across the full user-centered design cycle, from discovery through evaluative research, and be comfortable partnering with senior stakeholders to influence decisions. • Experience working on teams developing enterprise software is strongly preferred, as this role focuses on supporting complex employee-facing tools and systems. • A bachelor s or master's degree in human-Computer Interaction, Cognitive Psychology, User Experience, or a related field is required. Equivalent practical experience in applied research within complex organizations may also be considered in place of an advanced degree. • A professional portfolio demonstrating user research skills and expertise is required for this role. • They must have extensive experience leading complex user research projects independently. They must have exceptional written, verbal, and presentation skills. • They can learn any of the tools that we use if they do not have experience with them such as Dovetail, UserTesting, Great Question, Optimal Workshop.