HonorHealth

Lead and manage complex IT infrastructure and cybersecurity projects ensuring delivery on scope, schedule, budget, and quality. | Requires 8+ years technical project management experience, preferably in healthcare or regulated environments, with strong technical fluency and PMP or Agile certifications preferred. | Primary City/State: Virtual - Arizona Category: IT Product and Project Management Shift: Day Department: Enterprise Project Management Office Monday-Friday, 8am-5pm Hybrid Must reside in Arizona Responsibilities: JOB SUMMARY The IT Infrastructure & Cybersecurity Project Manager III leads medium to large, complex, network wide IT infrastructure and cybersecurity initiatives. This role exists to address critical execution, prioritization, and risk management gaps identified within HonorHealth's IT operating environment. This role is responsible for the overall project and program management of technically complex IT initiatives, ensuring disciplined planning, governance, execution, and transition to support. The position routinely interacts with executives, technical leaders, business leaders, and clinicians across the organization to deliver initiatives with high operational, financial, and organizational impact. At the Project Manager III level, this role is accountable for full lifecycle delivery, including intake, governance, planning, execution, risk management, and operational transition. Responsibilities include development of Requests for Information (RFI), Requests for Proposal (RFP), project charters, detailed work plans, management of issues, risks, dependencies, and budgets, and clear, executive ready communication. This position requires strong technical fluency and the ability to partner effectively with IT engineering, architecture, and cybersecurity teams, translating highly technical work into enterprise governed, executable project plans without requiring technical staff to self manage project activities. ESSENTIAL FUNCTIONS • Manages medium to large, complex IT infrastructure and cybersecurity projects or programs of interrelated projects from intake through transition to operations or support, ensuring delivery against scope, schedule, budget, and quality expectations. • Establishes and maintains project governance structures to ensure stakeholder engagement, effective decision making, and timely escalation of issues and risks; communicates complex technical risks and trade offs clearly to executive, technical, and operational audiences. • Ensures all project deliverables are completed on time and in alignment with EPMO and IT standards, organizational policies, and quality expectations. • Actively manages scope, risks, issues, dependencies, deliverables, budgets, and timelines across individual projects and multi project programs. • Operates independently and prioritizes competing objectives in a fast paced, complex environment characterized by operational risk and evolving priorities. • Partners with technical and executive sponsors to define and track benefits realization, risk reduction outcomes, and operational readiness. • Evaluates project resource needs and assignments, ensuring effective utilization while protecting critical "keep the lights on" (KTLO) technical operations. • Provides leadership to cross functional project teams and stakeholders related to technical impact, testing coordination, training readiness, deployment planning, and transition to support. • Demonstrates advanced organizational, analytical, and problem solving skills; influences outcomes without direct authority; and provides mentoring and informal oversight to project managers within or outside the EPMO. • IT Infrastructure & Cybersecurity Focus: Leads technically complex initiatives across IT infrastructure and cybersecurity domains, including networks, servers, storage platforms, endpoints, identity systems, and security technologies. Translates highly technical engineering and security work into structured project plans, milestones, dependencies, and risk profiles, eliminating the need for engineers and technical leaders to self manage project execution. Proactively identifies delivery risks, resource constraints, and operational impacts, partnering closely with IT engineering, architecture, and cybersecurity leaders to mitigate disruption. Ensures all initiatives are visible, prioritized, and governed within the EPMO portfolio, reducing reactive execution, start/stop cycles, and delivery volatility. EDUCATION • Bachelors or six (6) years of equivalent related experience Required • Masters with five (5) years of related work experience Preferred EXPERIENCE • 8 years, of technical project management experience in diverse and integrated environments Required • 10 years, of project management experience and/or implementing technology infrastructure solutions in a healthcare or other regulated environment Preferred • Experience managing enterprise scale IT infrastructure, cybersecurity, or other highly technical operational initiatives Preferred LICENSE AND CERTIFICATIONS • PMP Certification, Scrum or other Agile Certification Preferred We're all in for your career.

Manage daily operations and support of Epic application infrastructure including troubleshooting, upgrades, patches, training, and incident management. | Requires 1 year experience with Microsoft Windows, an Associate's Degree or 2 years related experience, and willingness to complete Epic certifications. | This is a Remote position within the state of Arizona Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Under the direction of the IT manager, the Epic Client Systems Administrator (ECSA) handles all daily operations of the Epic application system components. Manages service desk tickets as well as work requests for the support of Epic application infrastructure. Ensure that the health of the Epic Infrastructure is properly maintained through the following activities: troubleshooting system issues; upgrades and patches for system stability; tuning for system performance and properly configuring different components of the Epic Infrastructure. In addition, the Epic Client System Administrator will provide guidance, mentoring, training and participate in an on-call rotation that includes facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment. • Participates in the deployment, configuration, maintenance, and troubleshooting of EMR infrastructure: Mentors and responds to requests for level I and II incident support. Manages tickets for incidents and requests. Performs proactive Epic application infrastructure problem detection, validates application functionality, and develops training materials for customers and staff. Documents & submits new content to the knowledgebase, maintains team wiki, creates process maps, develops new framework & processes around problem management. Coaches and trains other teams that are less experienced, performs quality assurance on incidents and requests to identify coaching opportunities. Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues. • Training (lead by senior peer or self-guided) and completing Epic certifications • Performs other duties as assigned. Education Associate's Degree or 2 years' work related experience Computer Science, Information Systems or a related discipline. Required Experience 1 year Experience with Microsoft Windows Required Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME