Holland America Group

The Sales Support Coordinator will serve as the primary point of contact for non-revenue related requests from Personal Cruise Consultants' guests, providing information and resolving issues. Responsibilities include managing incoming calls and emails, making outbound calls, and ensuring high standards of communication and guest satisfaction. | Candidates should have a minimum of one year of experience in customer service or sales, preferably in the travel and hospitality industry. Strong interpersonal skills, attention to detail, and the ability to work independently are essential. | Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We’re looking for an amazing Sales Support Coordinator to fill this role. You’ll be responsible for supporting the Personal Cruise Consultants (PCCs) administratively and by providing information and high-level customer service to the direct consumer guest. Here’s a summary of what Holland America Line is looking for in its Sales Support Coordinator. Is this you? Responsibilities As the primary point of contact for non-revenue related requests from PCC guests, you will serve as a dedicated resource, providing comprehensive information and resolving issues related to dining arrangements, express documents, special requirements, and more, following the guest's reservation via phone queue and email. Responsible for efficiently handling incoming department calls through the phone queue, managing incoming emails, and addressing voicemail messages promptly. Proactively making outbound calls to PCC guests as scheduled or directed by management, you will contribute to maintaining a high standard of communication and guest satisfaction. Adhering to department policies, you will skillfully assign incoming new guest leads evenly among PCCs, ensuring a fair distribution based on established guidelines. In the absence of the assigned PCC, you will step in to resolve problems, complete exchanges with existing PCC customers, and assist with various tasks such as cruise pricing, payment collection, and group finalization. Your commitment to delivering exceptional service will be evident in your interactions with both internal and external clients, ensuring a prompt and high level of service that aligns with the organization's standards. Additionally, you may be assigned any other duties deemed necessary by your supervisor or manager, contributing to the overall efficiency and success of the team. Requirements Minimum of one (1) year experience in positions in the area of customer service or sales. Experience in the travel and hospitality industry preferred. Experience working in a high-volume call center is preferred Ability to learn products, POLAR, Siebel technology Strong interpersonal skills; proven ability to positively interact with individuals at all levels Possesses a track record of personal goal achievement and support to department objectives Possesses strong attention to detail and ability to remain focused despite distractions Must be self-motivated, a self-starter and quick learner Excellent organization skills and ability to work independently Computer proficiency with Windows and aptitude to learn other systems What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Hourly Range: $13.13 to $17.74. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #HAL

Air Customer Service Agents are responsible for assisting with guest travel by managing phone volume, responding to escalated calls, and processing ticketing activities. They also track and fix incomplete Passenger Name Records and provide next port protection coverage for passengers. | Candidates should have experience in air guest agent oversight and customer service, along with proficiency in Microsoft Office applications. Knowledge of the Sabre airline reservation system is essential, and candidates must be legally authorized to work in the United States. | One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation. We’re looking for an amazing Air Customer Service Agent. The Air Customer Service Agents are responsible for working with teams across Holland America Group while providing support for Guest Travel by assisting in monitoring phone volume, ensuring queues are worked on a daily basis and responding to escalated calls. Here’s a summary of what Princess is looking for in its Air Customer Service Agent. Is this you? Responsibilities Answer phone calls/chat messages in regard to air issues, responds to e-mails and voicemails, and relays messages accurately and promptly. Amend major schedule changes, perform ticketing activities (issuance, refunds, exchanges, etc.) Track and fix incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares. Realign pricing within PNR to have records re-priced in order to collect additional money outside final payment. Certify all air tickets issued for passengers taking a flight by updating the ticket match exception report. Assign ancillary services to guests when requested. Process guest entertainment, crew executive travel, VIP requests and provide down line communication to port agents, hotels and ground transportation. Research air schedules booked for crew outside of budget. Process last minute crew changes in regards to air accommodations. Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed. Communicate effectively with customers, co-workers and management to reduce communication-related work errors. Consistently deliver on commitments to external and internal customers to drive customer satisfaction. Demonstrates commitment through behaviors and performance that are aligned with our core values. Exhibits integrity, fairness and professionalism in every day conduct. Training Schedule: Monday to Friday, 8:15 AM – 5:00 PM PT Duration: 8 weeks Work Schedule: Tuesday to Friday: 8-hour shifts between 9:15 AM – 6:00 PM PT Includes a 45-min lunch break and two 15-minute breaks Will work holidays Requirements The incumbent will need to have air guest agent oversight, customer service, quality assurance skills and compliance and be aligned with our core values and culture. Operational Decision Making: Decisions focus on day-to-day activities within the company. Decisions made at this level help to ensure daily activities proceed smoothly and therefore help to move the company toward reaching a strategic goal. They have short term consequences. Standard Decision Making: These decisions are those that are repetitive decisions on a recurring basis and are commonly related to daily activities. They are relatively simple, relying on historical data and previous solutions. Proficient in Microsoft Word, Excel and Outlook. Excellent phone and customer services skills. Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. Excellent phone customer service skills. Knowledge of all aspects of the Sabre airline reservation system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing. Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, CT, DE, HI, IA, KY, LA, ME, MS, MT, NE, NH, ND, OK, SD, VT, WA, WV and WY.) What You Can Expect: Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Salary Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture… Stronger Together Our highest responsibility and top priority are compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #PCL

The Ship and Shore Experiences Specialist manages gift orders, dining requests, shore excursions, and guest needs while providing excellent customer service. They also handle incoming emails, phone calls, and reservations related to ship services and excursions. | Candidates must have at least 2 years of customer service experience and previous sales experience, preferably in travel or hospitality. Strong verbal and written communication skills, organizational skills, and knowledge of relevant systems are also required. | Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We’re looking for an experienced Ship and Shore Experiences Specialist to fill this role. The Ship and Shore Experiences Specialist is responsible for managing gift orders, dining and dietary requests, shore excursions, onboard cabanas, and ancillary services. Organizing special/general requests, accessible shore excursions, and guest needs with the ship. The Ship and Shore Experiences Specialist will also manage incoming department emails, reports to the ship, and outbound calls to guests, travel advisors and internal agents for non-cruise services. Answer inbound ship services-related inquiries (dining, gifts, spa) for Holland America and shore excursion-related inquiries for Holland America Line and Seabourn as well as completing and confirming reservations. Here’s a summary of what Holland America Line is looking for in its Ship and Shore Experiences Specialist Is this you. Responsibilities Answer incoming telephone calls and accurately enter bookings into reservation systems according to company standards measured by Quality Assurance monitoring. Responsible for maintaining knowledge of new products, technical requirements, promotions, policies, and procedures related to the department and the booking process. Provide excellent customer service; research and answer all questions or concerns related to company product and/or specifically the customer's reservation while maintaining positive ongoing relationships. Respond to daily inquires sent from various shipboard staff with a goal of maintaining a 24- hour response time. Proactively assist with problems that might occur on a reservation; work with lead, supervisor, or other support departments to resolve the problem in a courteous/timely manner. Assist accessible and non-accessible guests with planning shore excursions, shipboard needs, and requests. Adhere to the Americans with Disability Act – ADA laws in US ports of call. Direct communication both oral and written to guests, travel advisors, tour operators, land field offices and onboard teams about accessible guests’, shore/land excursions, and ship services item(s) related to a booking. Assist with product inventory load for specialty/comp dining, onboard cabanas, perform pricing updates, changes to inventory counts by increase or reduction of for sale count. Review dining waitlist status on a daily/weekly basis, process group dining forms to send to the ships and cross-reference guests in POLAR, as well as management of small groups in alternative dining venues. Building or editing Special Service Item codes in Polar. Answer/reply emails sent to our department inboxes. Uphold service levels for response time on call backs to guest(s) or travel advisor(s) including email communications received from internal and external customers. Maintain bulk gift orders and Barkley’s Card Reward Program. Assist with Best Price Guarantee Program submissions through an automated form, in secondary flow/MAST booking modules. Proactively assist with shore excursion product inventory by communicating discrepancies relating to availability, pricing, and descriptions. Maintain high ethical standards and professionalism while multitasking and prioritizing as necessary to meet guests’ needs. Provide back-up assistance to fellow team members in their absence. Answer overflow calls related to cruise reservations, gift card support, and support departments when phones have a high hold time. Adhere to required company initiatives such as information retention and mandatory training. Assist on special projects as assigned by Supervisor or Lead. Working Hours: Monday - Friday 8:30am - 5:00pm PST Requirements Previous sales experience required, preferably in the travel or hospitality industry. 2 years minimum experience in customer service Strong verbal and written customer service skills Must have a dedicated, quiet workspace in place of residence Organizational skills with attention to detail Ability to work independently, self-motivated Knowledge of Holland American and Seabourn lines preferred Strong knowledge of POLAR booking system, Outlook, Word, and Excel Ability to work with individuals of various levels throughout the organization Strong decision-making skills, ability to multi-task and work well under time constraints Excellent attendance and punctuality This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, CA, DE, HI, ME, MN, MS, NH, NY, OK, SD, VT, WA, WV and WY.) What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Hourly Range: $16.35 to $22.07 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #HAL

Lead and manage the mentorship and employee development programs, including strategy, participant support, data analysis, and cross-functional collaboration to enhance leadership pipelines and engagement. | Bachelor's degree and 3-5 years managing employee development or mentorship programs with strong data analysis, communication, and project management skills in a large operational environment. | One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Manager, Professional Growth & Recognition to fill this role, which is based remotely. This role serves as the central point of leadership for employee development and recognition initiatives across the Contact Center organization. The Manager works with teams’ shore-side. Program designs and outcomes impact thousands of employees globally and directly support leadership pipelines and engagement strategies across the business. Here is a summary of what Princess is looking for in its Manager, Professional Growth & Recognition. Is this you? Responsibilities Oversee the Mentorship Program end-to-end — including strategy, participant recruitment and matching, mentor development, resource creation, progress monitoring, and program evaluation. Oversee the Mentorship Program end-to-end — including strategy, participant recruitment and matching, mentor development, resource creation, progress monitoring, and program evaluation. Evaluation frameworks by establishing participation goals, success metrics, and progress reviews. Coach and support program participants (mentors, mentees, leadership candidates, and recognition recipients) to ensure a consistent, high-quality experience. Analyze program metrics (participation rates, progression milestones, satisfaction scores, and recognition trends) to identify opportunities for innovation and improvement. Collaborate cross-functionally with training, leadership, and workforce management to integrate program activities with onboarding, performance cycles, and operational needs. Communicate program updates to leadership, providing insights, recommendations, and progress reports. Requirements Bachelor’s degree in human resources, Business Administration, Organizational Development, or related field (or equivalent combination of education and experience). 3–5 years of experience managing employee development, training, recognition, or engagement programs, preferably in a contact center or large operational environment. Demonstrated experience designing, implementing, and evaluating mentorship or leadership development initiatives. Proven ability to lead cross-functional projects and manage multiple priorities simultaneously. Strong data analysis and reporting skills to measure program effectiveness and inform decisions. Excellent interpersonal, facilitation, and communication skills with the ability to influence and engage stakeholders at all levels. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/ Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #PCL

Support sales strategy by consolidating data, reporting key metrics, providing insights, and collaborating with stakeholders on multiple projects. | Must be a current undergraduate or graduate student with proficiency in MS Office, good communication skills, and ability to work independently and in teams. | Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Holland America Summer Internship Program is a 10-week paid (remote) summer internship opportunity designed to provide exposure and insight to professional careers in the amazing leisure travel, cruise industry. The selected interns will work on departmental projects as well as participate in professional development and enrichment activities. 2026 Program Dates • Program runs 10 weeks from June 15th - August 21st. Eligibility • Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) or in a graduate/Ph.D. program and have a GPA of 3.0 or higher. • MUST NOT be a graduating senior in the summer 2026. Compensation • Undergraduate - $25.00/hr, Graduate - $35.00/hr, Ph.D. - $45.00/hr Intern Project Details Are our Sales Strategy Intern, you will be responsible for consolidating results, running reports, providing strategic insights, and leading analytical efforts across multiple projects. You will report on key performance metrics, providing insights into business trends and participating in decision-making for new ideas and initiatives that can increase agency revenue performance. Your role will also involve attending meetings and collaborating with a diverse group of internal and external stakeholders, ensuring that all projects are managed effectively and efficiently. Responsibilities • Report on key performance metrics, providing insights into business trends and recommendations for new ideas/initiatives. • Perform data queries and analytics, extracting data from multiple databases, consolidating results, and highlighting trends to facilitate decision making. • Obtain an in-depth understanding of all Travel Agency commercial terms and contractual agreements, including providing periodic performance updates for select stakeholders and participating in the creation of ad hoc incentive plans. • Track and evaluate the effectiveness of implemented strategies and projects, providing feedback and adjustments as needed to achieve desired outcomes. • Support projects from end-to-end across all phases in various categories impacting the North American and International Sales departments. • Attend meetings and collaborates with a diverse group of internal and external stakeholders. • Collaborate with strategy team to develop solutions to sales reporting requests, working to develop prioritization schedule for actionable reports. • Support other members of strategy team on collaborative projects, connecting account reporting projects to business finance & operational needs. Requirements • Proficiency in MS office Suite including Word, Excel, Outlook, Powerpoint & MS Teams. SQL and PowerBI preferred. • Ability to work independently and in a group environment with excellent communication skills, strong interpersonal and team working skills. • Well organized and able to communicate effectively with colleagues and managers. • The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills. Majors Preferred • Business Analytics, Finance, Marketing, Economics, Statistics What You Can Expect • Gain valuable experience. Gain confidence. • Explore a new career path. • Opens the opportunity to a future full-time job after graduation. • Develop and refine skills. • Network with professionals in the field. • Develop an understanding of the type of working environment, field and industry that align with your career goals. • Obtain job-related skills and experiences that will enhance your qualifications for future opportunities. Deadlines • Our 2026 application period will close on November 30, 2025. Our Culture... Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #HAL