HockeyStack

Manage the entire customer lifecycle to drive onboarding, adoption, and growth while acting as a strategic partner to maximize customer value. | 3–6 years in Account Management or Customer Success in B2B SaaS with strong customer focus, commercial acumen, and executive communication skills. | HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: Marketing Intelligence – instantly answers questions like “What led to that sudden drop in pipeline?” Account Intelligence – surfaces next-best actions to help reps move target accounts toward conversion Since launching in January 2023, we’ve come through Y Combinator, raised a $26M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win. 🚀 Your Mission We are looking for a Account Manager who is passionate about helping customers unlock the full value of HockeyStack. In this role, you will be the strategic partner to our customers—guiding them through onboarding, driving product adoption, and helping them translate data-driven insights into business impact. You’ll ensure our customers realize fast time-to-value, renew with confidence, and grow with us over time. 🔧 What You’ll Do Oversee the full customer lifecycle; onboarding, rollout, activation, adoption, and growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack. Work closely with implementation managers to ensure all customer use cases are implemented. Expand accounts into new product SKUs and grow usage of their current products. Consistently communicate the status of the program to executive buyers and executive stakeholders. Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI. Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail. Proactively surface insights and opportunities to help customers expand their use of the platform, and their investment in it. Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget. Move seamlessly across Enterprise, Mid-Market, and SMB segments bringing precision to high-touch and scale to low-touch, with zero drop in quality. Work cross-functionally to eliminate friction and solve hard problems quickly. You’ll chase blockers across the company and refuse to let customer value stall. Act as the voice of the customer filtering signal from noise and helping shape the future of the product with firsthand insights from the field. 🧩 Core Strengths Relentless Customer Focus: You wake up thinking about your customers’ success and go to bed making sure nothing is left hanging. You’re not here to satisfy; you’re here to transform. Commercially Sharp: You know what drives renewals, upsells, and growth, and how to turn value into revenue. You help customers win, and in turn, we win bigger. Bias for Action: You don’t wait for perfect. You ship, solve, adapt, and move. You’re fast, flexible, and allergic to excuses. Executive Ready: You can confidently engage a CRO, CMO, or CEO, and still build rapport with a frontline IC. You speak the language of business and back it up with data. High Standards, No Entitlement: You set the bar high for yourself and your teammates. You don’t hide behind process, seniority, or bandwidth. You do the work, own the outcome, and make the team better. Versatile Operator: Enterprise or SMB. Strategic or tactical. High-touch or scaled. You adapt to whatever’s needed to drive customer success at speed. 🧬 What We’re Looking For Team player with high agility and the ability to adapt to changing environments. Process-focused when process reduces friction and increases alignment. Crisp communicator. You don’t mince words and clearly message what’s valuable. Ownership-first mindset. You take initiative, move fast, and figure things out. Thrive in early-stage, high-urgency environments where speed and impact matter. Curious, self-aware, and feedback-driven. You bring energy, not ego. See this role as a defining chapter, not a stepping stone or side quest. 3–6 years of experience in an Account Management or Customer Success role at a B2B SaaS company. Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion. Experience with value-based selling and communicating ROI to executive stakeholders. Strong understanding of GTM functions and familiarity with revenue and marketing data. Comfortable with both high-touch and tech-touch motions across customer segments. Ability to work cross-functionally and drive alignment around customer outcomes. ✨ Why Join Now? We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right. We’re building a high-performing, in-person culture at our San Francisco HQ, where the team collaborates shoulder-to-shoulder five days a week. While that's our standard for most roles, this position is uniquely flexible—offering remote options for exceptional candidates based in the U.S. or internationally, as long as you're fully available during U.S. business hours. The on target earnings range for this role is $120,000 to $200,000 USD, adjusted for location, experience, and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

| HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: Marketing Intelligence - instantly answers questions like “What led to that sudden drop in pipeline?” Account Intelligence - surfaces next-best actions to help reps move target accounts toward conversion Since launching in January 2023, we’ve come through Y Combinator, raised a $26M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win. 🚀 Your Mission We’re hiring a Director of Sales Enablement to build and scale HockeyStack’s Sales Enablement function from the ground up with our VP of Sales. This is a rare builder’s role — you won’t just run programs, you’ll define them. You’ll create the playbooks, training, and frameworks that shape how our sales org engages with mid-market and enterprise buyers. You’ll partner closely with AEs, SDRs, and Product Marketing to make sure every rep is equipped to execute at a world-class level. 🔧 What You’ll Do Build and own HockeyStack’s sales enablement strategy from scratch — designing the foundation, not just maintaining programs. Create onboarding and continuous training programs that reduce ramp time and drive measurable improvement in AE and SDR productivity. Develop and roll out playbooks, talk tracks, and competitive positioning tailored for mid-market and enterprise buyers. Partner with Product Marketing to translate messaging and product updates into tools the field can use immediately. Implement the right enablement tools, resources, and workflows to scale with a fast-growing sales org. Continuously assess performance metrics and feedback loops to identify gaps and rapidly adjust programs. Serve as the connective tissue between Product, Sales, SDR, and Product Marketing, ensuring alignment and execution against pipeline goals. 🧬 What We’re Looking For 7-10+ years of experience in sales enablement, revenue operations, or sales leadership at high-growth B2B SaaS companies. Builder mindset — proven success standing up enablement programs from scratch , not just scaling existing ones. Deep understanding of mid-market and enterprise sales motions and how to enable them effectively. Strong ability to create content, processes, and training that reps actually use. Excellent facilitation, coaching, and communication skills. Based in San Francisco and able to work onsite 5 days a week. ✨ Why Join Now? We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right. As part of our San Francisco, California-based team, the on target earnings range for this role is $180,000- $240,000 USD annually , depending on experience and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

| HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: Marketing Intelligence - instantly answers questions like “What led to that sudden drop in pipeline?” Account Intelligence - surfaces next-best actions to help reps move target accounts toward conversion Since launching in January 2023, we’ve come through Y Combinator, raised a $26M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win. 🚀 Your Mission As a Fellow on our Engineering team, you’ll get hands-on experience building the next generation of AI-driven products. From backend data systems to frontend dashboards, you’ll work across the stack to learn how raw data becomes actionable insights — and how AI can transform the way companies grow. This fellowship is designed for early-career engineers who want to learn fast, contribute meaningfully, and be part of shaping the future of applied AI. 🔧 What You’ll Do Contribute to both backend and frontend systems with mentorship and guidance Learn to design, write, and optimize SQL queries to power data-driven features Build and maintain backend services in Node.js and Express Contribute to frontend features using modern JavaScript/TypeScript frameworks Experiment with AI models and help integrate them into real product experiences Collaborate with Product, Design, and Data teams to deliver customer-facing features Ship code frequently while learning best practices for quality, performance, and reliability 🧬 What We’re Looking For Excited to learn by doing in a fast-paced, early-stage startup environment Comfortable working in-person 5 days/week at our SF HQ Curious, self-aware, and open to feedback — you bring energy, not ego Familiarity with JavaScript/TypeScript for both frontend and backend work Basic knowledge of SQL and eagerness to grow into handling larger datasets Interest in AI, data infrastructure, and how technology shapes GTM systems Bonus: side projects, GitHub activity, or coursework in AI, data, or full-stack apps ✨ Why Join Now? We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right. As part of our San Francisco, California-based team, the salary range for this role is $100,000- $150,000 USD base pay annually , depending on experience and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

| HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: Marketing Intelligence - instantly answers questions like “What led to that sudden drop in pipeline?” Account Intelligence - surfaces next-best actions to help reps move target accounts toward conversion Since launching in January 2023, we’ve come through Y Combinator, raised a $20M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win. 🚀 Your Mission We’re reinventing how revenue teams work. Our platform is AI-driven, design-obsessed, and built for the people on the frontlines — sales reps and marketers who demand tools that actually help them win. As a Senior Product Manager, you’ll be at the heart of shaping products that don’t just get used, but get loved. This is your chance to join a rocket ship at the hypergrowth stage (post-Series A), with the freedom to set the bar for how our product scales. If you’ve got the taste, grit, and imagination to create category-defining software, we want you here. 🔧 What You’ll Do Own product initiatives end-to-end, from idea to launch to iteration. Partner with design and engineering to ship products with exceptional taste and attention to detail. Own documentation, onboarding, rollout, usage monitoring processes. Assist in building the roadmap and the product development process. Talk to users, build deep empathy for SDRs, AEs, and marketers, and translate their needs into solutions that get adopted. Collaborate with GTM teams to align launches with revenue impact and market clarity. Communicate product vision across teams and stakeholders. 🧬 What We’re Looking For Ownership-first mindset — you take initiative, move fast, and figure things out. Thrive in early-stage, high-urgency environments where speed and impact matter. Fully committed to working in-person 5 days/week at our SF HQ. Curious, self-aware, and feedback-driven — you bring energy, not ego. See this role as a defining chapter — not a stepping stone or side quest. 5+ years of experience in enterprise SaaS. Background in early-stage companies (Series A or B). Strong product sense with taste for design and details. Ability to empathize with sales and marketing teams. Exposure to both technical and commercial sides of a business. GM-like mindset — awareness of how product connects to revenue and go-to-market. Excellent written and verbal clarity in communication while conveying complex ideas Ability to think outside the box and make nuclear changes vs. incremental improvements ✨ Why Join Now? We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right. As part of our San Francisco, California-based team, the salary range for this role is $160,000- $220,000 USD base pay annually + meaningful equity , depending on experience and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.