H&M Group

Assist customers, promote products, maintain store presentation, and support sales targets. | Experience in customer service or retail, strong communication skills, and a passion for fashion. | Job Description About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories & products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Representing yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team General Information Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with your colleagues to learn, develop & support each other Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) Support with opening and closing of the store Following all H&S guidelines and legal requirements applicable to role and responsibilities Qualifications Who You Are As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues We are an inclusive company where you're encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS Additional Information Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.00 per hour** *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion. **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question. Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. : H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here. Store Roles Assessment: We want to inform you that we use automated decision-making for skill-based recruitment within some of our stores. This means that your responses will be evaluated and scored by an assessment tool that applies predefined criteria set by H&M Group. The purpose of the assessment tool is to ensure a fair and objective assessment of your skills and suitability for the role. This is validated through strategic human oversight and has been audited according to New York legislation. You can read more about the result here. You’ll be able to provide feedback after the assessment and you always have the opportunity to ask questions. If you have any difficulties or concerns with the current assessment method, you can request for an alternative method of assessment. Please contact us at [email protected] as soon as possible to discuss your options. We’ll try our best to meet your needs.

Oversee lease transactions, negotiate and draft leases and amendments, and manage lease disputes for a retail portfolio. | 3-8 years of leasing experience, U.S. law license, proficiency in lease management software, and retail leasing experience preferred. | Job Description As a Associate Counsel, Real Estate and Commercial USA-CA-PR, you are responsible of the oversight of lease transactions for the geographical area of USA, and Canada, from the time of the completion of the letter of intent (LOI) through lease execution serving as a liaison with outside counsel and internal Leasing Managers on leasing issues. The Associate Counsel should be able to provide direction and practical solutions on a wide range of real estate issues; identify, analyze, and communicate complex business and legal issues that may have a significant impact to H&M’s real estate portfolio; provide advice to proactively manage the company’s real estate portfolio from a legal standpoint, minimizing risks while supporting the business goals; independently negotiate – and/or manage outside counsel in the process of negotiation – various types of retail leases (including leases for malls, lifestyle centers and street locations) or portfolios of leases. This role should have the ability to negotiate and manage the negotiation of leases that conform to a template, or are one-off deals, and work effectively with outside counsel on standalone or complex transactions. This role is also responsible for working independently on documents that arise post-lease execution, including but not limited to the drafting, review, and negotiation of lease amendments (whether simple or complex), SNDAs, estoppels, and abstracts, as well as the prompt resolution of lease disputes and facilities issues. Multitasking is critical in this role, as is the ability to work collaboratively with various functions within the Expansion Function including Lease Administration and Facilities. This hybrid position is based in NY, NY within our Expansion Function and reports to our Senior Real Estate Attorney USA-CA-PR. Qualifications A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* • Lead the legal review, drafting, and negotiation of commercial agreements and contracts for H&M’s real estate portfolio in the US and Canada. • Provide through leadership the development of the legal strategies and the improvement of standards while guaranteeing that the corporate Global legal guidelines are met. • Provide strategic legal guidance, directions and practical solutions to business deal makers and executives on a wide range of real estate issues and identify, analyze, and communicate complex business and legal issues that may have a significant impact to H&M’s real estate portfolio in the US and Canada. • Ability to negotiate/draft leases, amendments, estoppels, SNDAs, lease abstracts, side letters – with an emphasis on amendments and conforming leases. • Attends weekly and monthly meetings regarding lease status and lease approvals. • Support the Senior Real Estate Attorney to bring structure, consistency, and efficiency to the real estate legal department while being involved with all aspects of expansion including construction, leasing, finance and logistics. • Partners with Lease Administration, Controlling and Accounting team to manage lease portfolio in connection with co-tenancy audits, exercising kick-outs or options and renewals. • Actively facilitates the resolution of lease problems whether they are based in accounting issues due to interpretation of lease language, facilities issues or any other problem that may arise in store locations. • Perform other general legal work as assigned from time to time, including, but not limited to, assistance with commercial contracts, collaboration other H&M attorneys, liaising with data privacy and product safety teams, customer activation, marketing, and human resources as well as due diligence, legal research and compliance verifications. • Act as a role model, delivering feedback, communicating in an inspiring and inclusive way, assisting in the preparation of the legal and lease administration matters the team while coaching the H&M values and the Expansion’s internal and external ways of working. • Demonstrate a strong understanding of best practices in LIMA, and/or other lease management software. • Willingness to attend occasional legal conferences. Additional Information Who You Are: • College degree and J.D. from a U.S. accredited law school along with admission to and in good standing with the NY bar, or any bar in the United States. • 3 to 8 years experience in leasing required. Retail leasing and in-house experience strongly preferred but not required. • Can state facts, law and legal arguments clearly and logically in written and oral form. • Needs to be able to think in terms of business strategy while fulfilling legal standards • Proficient in MS Office Suite (Word and Excel). Lease Administration Software (Virtual Premise, or some similar real estate database software) knowledge preferred but not required • Inclusive, positive, open to feedback, willing to multitask and learn on the job Why You’ll Love Working at H&M • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years • You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues • We are an inclusive company where you’re encouraged to be yourself at work • You will have access to a large global talent community, where career growth and aspirations have no limits • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community • You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS Compensation: salary range is $145,954-$200,000 annually** *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. EEOC Code: PRO