Hire Heroes USA

Lead strategic development and implementation of skills-based learning initiatives and virtual event programming while managing program staff. | Experience leading teams, event operations, client support, troubleshooting, and proficiency with Microsoft Office and G-Suite. | Reporting to the Associate Director of Client Programs, the Manager, Client Learning Programs will lead the strategic development, implementation, and optimization of Hire Heroes USA's skills-based learning initiatives, digital credential programs, virtual event programming, and internal training systems. This role serves as the primary architect for translating military employment needs into scalable learning solutions while piloting innovative approaches to skills verification and professional development. The Manager will oversee the full lifecycle of skills development programs—from research and competitive analysis through design, pilot implementation, and continuous optimization—ensuring that all initiatives deliver measurable value to clients and staff while aligning with organizational strategic goals. This position requires a blend of strategic thinking, program management excellence, research capabilities, and hands-on execution in virtual event production and digital learning environments. This is a full-time, remote position. Responsibilities Strategy & Program Development Develop and execute strategic plans for skills development programs and virtual event offerings, aligning with organizational goals and objectives. Lead cross-functional teams in designing, developing, and launching skills development initiatives from conception through full-scale implementation. Collaborate with stakeholders, including product managers, content creators, subject matter experts, and marketing teams, to ensure the successful implementation and adoption of learning programs and virtual event offerings. Develop and implement user engagement strategies to drive the adoption and usage of learning programs and virtual event offerings among target audiences, including individuals, employers, and educational institutions. Event Operations & Client Support Provide support services to event hosts, presenters, and panelists, including event creation in the platform, event production, content creation, platform training and troubleshooting, speaker coordination, in-session support, recording management, and report generation. Perform routine quality checks of trackers, requests, and reports to ensure accurate data and client activity. Data, Reporting & Program Improvement Establish key performance indicators (KPIs) and metrics to measure the success and impact of skills development programs, and provide regular reporting to leadership. Conduct regular program evaluations and present findings with actionable recommendations to leadership. Identify opportunities for program optimization based on data analysis, client feedback, and market trends. Personnel Management Provide direct supervision and leadership for assigned program staff, setting clear performance expectations and goals. Conduct regular team meetings and one-on-one meetings to provide coaching, address challenges, and support professional development. Foster a team culture of continuous improvement, innovation, agility, and commitment to quality. Support organization events and fundraisers as needed. Approximate travel requirement 10%. Desired Skills & Qualifications Demonstrated ability to lead teams, while productively and collaboratively engaging others at varying levels of seniority within and outside an organization Ability to translate organizational mission and goals into actionable program strategies that deliver measurable impact Experience in event operations and client support, including administering learning management systems/webinar hosting solutions. Preferably with Zoom and Appinium Skilled in quality assurance, data reporting, and program improvement Investigative skills for troubleshooting technical issues and systematic problems Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and decision-making. Ability to monitor and assess the performance of self, other individuals, and organizations to make improvements and take corrective action Excellent verbal, written, and interpersonal communication skills Demonstrated ability to manage competing priorities and multiple projects and initiatives at one time Ability to compile and present public briefings to senior leaders Advanced proficiency with Microsoft Office Suite and G-Suite applications, specifically Word/Docs, PowerPoint/Slides, and Excel/Sheets Proficient with Salesforce, highly desired Work Environment/Physical Demands General office environment; temperature-controlled Routinely uses standard office equipment, e.g. phones, computers Sitting for extended periods Travel 10% of the time Estimated New Hire Salary: $59,250 - $66,831 annually #LI-Remote All applicants must upload both a cover letter and resume. About this Company: MISSION Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce. As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients. VISION Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy. CORE VALUES Integrity, Effectiveness, Commitment, Excellence, Inclusion Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success. Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients. For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website.

The Volunteer Coordinator manages volunteer requests, communicates with clients and volunteers, and ensures successful outcomes in a collaborative team environment. They also conduct onboarding sessions and maintain accurate records for program evaluation and volunteer recognition. | A Bachelor's Degree is preferred, along with demonstrated conflict resolution and interpersonal communication skills. Candidates should have at least one year of relevant experience and preferably experience working with volunteers. | Position Reporting to a Manager, the Volunteer Coordinator supports the Volunteer Program as the primary point of contact for volunteers at Hire Heroes USA. The Volunteer Coordinator will collaborate closely with the Director, Manager, and fellow Coordinators, working as a team to ensure clients are connected to the right volunteer for their unique situation. Coordinators play a key role in delivering quality service to clients and empowering volunteers to be effective advocates for Hire Heroes. Much of their time is spent managing multiple volunteer requests, communicating with clients and volunteers, scheduling, and following up to ensure successful outcomes, all within a supportive and collaborative team environment. Responsibilities Coordinate and schedule volunteer activities by communicating with clients, staff, and volunteers making every effort to understand the need and match it to the best qualified volunteer Conduct individual and/or group onboarding calls and information sessions for volunteers ensuring consistent information is included in the volunteer’s record Provide exceptional volunteer stewardship through active volunteer communication, recognition and record-keeping Respond to clients with exceptional customer service, ensuring timely and clear communications; work to resolve misunderstandings promptly Use Salesforce reports and dashboards for efficient identification and sourcing of volunteers, tracking of requests, processing volunteers, and more Contribute to a solutions-focused team environment through daily coordination with other Volunteer Coordinators, ensuring requests are fulfilled efficiently and effectively Maintain accurate and current volunteer, client, and request records to facilitate program evaluation, accountability, and enable volunteer recognition Promote a culture of continuous improvement by bringing forward ideas and recommendations that elevate programs, processes, and products in a collaborative team environment Drive program growth and expansion by leading select projects and subprograms with direction and support from the Program Manager Collaborate with team members organization-wide to address volunteer-related questions, share strategies, and highlight opportunities for volunteer support Actively seek out and set goals for professional development opportunities that further personal development and the development of the Volunteer Team Support Hire Heroes USA program events, departments, and services as needed Perform other tasks as directed Requirements & Preferences Bachelor’s Degree preferred or relevant experience Demonstrated conflict resolution and interpersonal communication skills Must be able to maintain clear, frequent, written and verbal communication Ability to work independently or as a member of a team, while productively engaging others at varying levels of seniority within and outside Hire Heroes USA Strong organizational and time management skills with exceptional attention to detail Ability to manage competing priorities and multiple projects and initiatives at one time Demonstrated experience working with volunteers preferred and passion for their successful integration into an organization’s mission At least one year of work experience preferred Experience with Salesforce database preferred Estimated New Hire Salary: $44,750 - $50,403 annually Hire Heroes USA may offer additional compensation to include: Annual bonuses, merit increases, cost of living, special or extra assignments outside the scope of the role, cell phone stipend, internet stipend, relocation, awards, compensatory time off, overtime, and gaining knowledge and proficiency through certifications and licensing. Benefits Offered: Medical, Dental, and Vision coverage 100% company-sponsored, Long Term Disability, and Life Insurance Free Tele-Health Appointments Medical Flexible Spending Account Dependent Care Flexible Spending Account 17 Paid Holidays Paid Time Off Paid Sick Leave Paid Medical Leave and Family Care after one year of employment Paid Short-Term Military Leave Paid Bereavement Leave 401K with company match and immediate vesting Employee Assistance Program All applicants must upload both a cover letter and resume. About this Company: MISSION Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce. As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients. VISION Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy. CORE VALUES Integrity, Effectiveness, Commitment, Excellence, Inclusion Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success. Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients. For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website.