Hightouch

Generate leads through outbound outreach and build sales processes to support the commercial sales team. | Bachelor's degree, self-motivation, effective communication, prior customer engagement experience, interest in tech and data, and ability to multitask and prioritize work. | About Hightouch Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. About Hightouch Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth. We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization. Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital. About The Role Hightouch is looking for a Sales Development Representative (SDR) *must be located in the UK* to join our rapidly growing team. In this role, you will be responsible for generating top of the funnel leads in addition to building foundational processes and strategies to the commercial sales team. You will be outbounding to engineers, marketers, and operation teams so we are looking for someone who is highly intelligent and also has the ability to connect with multiple audiences. What You’ll Do • Outreach directly into prospective agents that fit our ideal persona via cold-calls, text, emails, integrated marketing campaigns, LinkedIn campaigns and other methods • You work with the growth team to research and craft personalized outreach to target accounts • Find creative methods, channels, and strategies to help guide prospects to our free trial • As part of our growing SDR team, help define and improve sales processes, strategies, tactics, and more • You will be tasked with a goal and expected to execute against it on a monthly basis • You will live in slack and monitor for new signups, engaging them directly in order to schedule meetings with them. Those meetings will be scheduled for with the sales org and the customer • Attend regular industry events around Europe and be the face of Hightouch in the market • Work closely with Partner and Marketing teams What We're Looking For • Bachelor's degree • Be a Self-starter, ability to self-motivate in a high-growth start-up • Effective communication skills, both written and verbal • Prior experience engaging customers and prospects • Interest in tech and more specifically data • Ability to multitask, organize, and prioritize work Even if your experience does not line up perfectly, we are still excited to have you apply. The best hires do not always check off every box of a job description. The salary range for this position is £75,000-£85,000 OTE (70/30 split) per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

Build and manage customer reference programs, develop case studies, optimize review platform presence, and collaborate with sales and marketing teams to drive advocacy and revenue. | 3-5 years in customer marketing or advocacy, project management skills, strong communication and writing abilities, familiarity with CRM and review platforms, and experience supporting sales teams. | Note: The job is a remote job and is open to candidates in USA. Hightouch is a modern AI platform for marketing and growth teams, seeking a passionate Customer Advocate to join their Product Marketing team. This role focuses on amplifying customer success stories, building a customer advocacy program, and collaborating with sales and marketing teams to enhance brand credibility and drive revenue. Responsibilities • Build and manage a comprehensive customer reference program, identifying and nurturing champion customers across all industries, solutions, and geographies • Develop and maintain a robust database of customer advocates, tracking their engagement, availability, and areas of expertise • Lead end-to-end case study development, from customer identification and interview coordination to content creation and approval processes • Project manage multiple case study initiatives simultaneously, ensuring timely delivery and high-quality output • Own and optimize our presence on key review platforms including G2.com, Gartner Peer Insights, TrustRadius, and Capterra • Develop and execute strategies to increase review volume and ratings across all platforms • Partner closely with Sales, Customer Success, and Product Marketing teams to identify advocacy opportunities • Support sales teams with reference calls, proof points, and customer evidence materials • Collaborate with PR and Communications teams to leverage customer stories for thought leadership and media opportunities • Track and report on customer advocacy program impact, including advocacy-driven revenue attribution Skills • 3-5 years of experience in customer marketing, customer advocacy, or customer success roles, preferably in B2B SaaS • Proven track record of building and managing customer reference programs from the ground up • Strong project management skills with ability to manage multiple initiatives simultaneously • Excellent written and verbal communication skills, with experience conducting customer interviews • Demonstrated skill in persuasive business writing • Experience creating compelling content including case studies, testimonials, and success stories • Familiarity with review platforms like G2, Gartner Peer Insights, and TrustRadius • Proficiency with CRM systems (preferably Salesforce) and customer advocacy platforms • Strong relationship-building skills and ability to nurture long-term customer partnerships • Experience in data/analytics, marketing technology, or enterprise software industries • Background in content marketing, PR, or communications • Knowledge of sales processes and ability to support sales teams effectively • Experience organizing customer events or speaking programs • Understanding of customer journey mapping and lifecycle marketing Benefits • Meaningful equity compensation in the form of ISO options • Early exercise • 10-year post-termination exercise window Company Overview • Hightouch is a data platform that helps sync customers data from the data warehouse to CRM, marketing, and support tools. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.hightouch.com.

Lead sales operations efforts including sales planning, forecasting, data reporting, and cross-functional alignment to support a fast-growing enterprise SaaS sales organization. | 8+ years in sales or revenue operations with enterprise SaaS experience, strong strategic and hands-on skills, proficiency with Salesforce, and preferably 5+ years people management. | About Hightouch Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth. We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization. Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital. About The Role We’re hiring a leader of Sales Operations to help unlock our next phase of growth. This person will serve as the right hand to our Head of Revenue Operations, and play a pivotal role in building the foundation for a world-class, scalable GTM organization. As Hightouch expands into new products and geographies and our sales team grows rapidly, this role will focus on ensuring our sales leaders and reps are fully empowered to perform at their best. You’ll cover Operations across Marketing, SDR, Solutions Engineer, and Partner teams, and partner closely with sales leadership to support a fast-scaling team structure. This role is both strategic and hands-on: you’ll be expected to think at a high level about how to scale, while also rolling up your sleeves to design, implement, and improve the systems, processes, and insights that will guide our GTM teams. What You’ll Do • Partner with the sales leadership team to support a fast-growing sales organization and enable higher performance across teams. • Drive sales planning processes in close collaboration with Revenue Operations leadership, including capacity modeling, territory management, and quota allocation. • Support sales forecasting in close partnership with the Head of Revenue Operations, driving accuracy and predictability. • Develop, own, and continuously iterate on data sets, reports, and insights that enhance GTM productivity and efficiency. • Collaborate cross-functionally with GTM teams (Sales, SDR, Marketing, Solutions Engineer, Partnerships) to ensure alignment on strategy and execution. Who You Are • 8+ years of experience in Sales Operations, Revenue Operations, or related GTM Ops roles, ideally in Enterprise SaaS. • 5+ years in people management preferred. • Proven track record of supporting enterprise sales motions (large ACVs, complex deal cycles, multi-stakeholder environments). • Deep expertise in sales planning (capacity modeling, territory design, quota setting), pipeline management and forecasting, and sales productivity improvement. • Equally strong as a strategic thinker and a hands-on builder; comfortable navigating ambiguity and driving clarity in fast-paced environments. • Proficiency with Salesforce Hightouch’s on-target earnings range for this position is $200,000 - $250,000 USD per year. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window