Hightouch

Build infrastructure, tooling, and documentation to enhance AI coding agents, own the agentic development environment, integrate with internal systems, and manage internal AI agent products. | Strong software engineering fundamentals, hands-on AI coding agent experience, agent documentation skills, developer tools expertise, and comfort working across the stack including CI/CD and cloud infrastructure. | About Hightouch Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. About Hightouch Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. About the Role We are looking for a Staff AI Productivity Engineer to accelerate how our engineering organization works with AI coding tools. This is a hands-on technical role focused on building infrastructure, tooling, and documentation that makes AI agents dramatically more effective across our codebase. AI tools are evolving rapidly, and we believe the companies that invest in making agents truly productive - not just available - will have a significant advantage. You'll own this problem end-to-end: from setting up cloud development environments where agents can run autonomously, to building MCP integrations that give agents access to our internal systems, to creating the documentation and context that helps agents understand how we build software. You’ll have the hands-on acumen to do a lot of the heavy lifting yourself and the leadership skills to drive cross-team efforts to raise the bar everywhere. This role is a companion role to our Developer Productivity role but has a distinct focus: while Dev Productivity owns the build/test/deploy pipeline, you'll own the AI-assisted development experience. An exceptional candidate could wear both hats. Some of the problems we’ll be working on include: Own the agentic development environment: Ensure agents can operate in independent cloud-based development environments, execute our full test suites, examine build results visually, etc Build our tooling integrations: Build MCP server integrations that connect our agents to the systems needed to build and debug software, such as CircleCI, Slack, Datadog, Github, etc Documentation and context: Own our repo-wide agents.md file and work with teams to ensure our library of agent guidance and skills is continually pushing the bar. Ensure our conventions and package structures are exposed in ways that agents can effectively use Enablement: Work with our engineers to understand where agents are struggling and address root causes such as better docs, tooling access, etc. Develop tooling for non-engineers to make simple visual updates to our application Serve as a “PM” for internal AI agents: Consistently keep us on the leading edge of AI productivity trends by staying abreast of what is state-of-the-art in industry and driving those improvements across Hightouch We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $180,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window. About You You are an engineer with a passion for solving hard technical problems that generate real value for customers. You’re motivated by high ownership and are comfortable in a fast-paced, startup environment. Must have Strong software engineering fundamentals—you can dive into complex backend code and understand it quickly Deep hands-on experience with AI coding agents (Claude Code, Cursor, Copilot, Devin, or similar) Experience writing effective agent documentation, custom instructions, or context files that meaningfully improved agent output Track record of building developer tools or infrastructure that other engineers actually use Comfortable working across the stack: you'll touch CI/CD, cloud infrastructure, internal tooling, and application code Nice to have Experience building or contributing to MCP servers or similar agent-tooling integrations Background in developer productivity, platform engineering, or developer experience roles Experience with our stack: TypeScript/JavaScript monorepos, Go, GraphQL You've set up sandboxed or containerized development environments at scale Interview Process Our goal with the interview process is to balance speed with giving both parties opportunities to assess whether there is a strong mutual fit. We will ask you questions, but we want you to ask us questions! Our technical interviews focus on how you design systems because we believe this is the best way for us to see how you work and for you to see how we collaborate. We don’t ask you to write code to solve technical brainteasers that don’t appear in your day to day job. Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit System Design Screen [45m]: Designing a data processing feature end-to-end AI Skills Interview [60m]: We’ll dive into how you leverage AI and how you’ve helped others do the same Hiring Manager Interview [45m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical

Own and improve operational backbone for Marketing, SDR, and Demand Generation functions including analytics, workflow troubleshooting, and lead management. | 4-6+ years in Marketing or Revenue Operations within B2B SaaS with strong technical skills in marketing automation and CRM systems. | About Hightouch Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. About The Role We're looking for a Marketing Operations Manager to own and elevate the operational backbone of our Marketing, SDR, and Demand Gen functions. This role sits at the intersection of our SDR, Field Marketing, Demand Gen, PMM, and ABM teams ensuring the systems, workflows, and data that power these teams are running smoothly and continuously improving. This is a high-impact, hands-on role. Many of the workflows you'll own already exist in some form, but need sharper execution, better tooling, and a dedicated operator to take them to the next level. You'll be the go-to person for troubleshooting, optimizing, and scaling the processes that connect marketing activity to pipeline and revenue. What You'll Do Own SDR & Marketing reporting and performance analytics, building on existing foundations to deliver more actionable insights. Troubleshoot and maintain key SDR workflows across prospecting, sequencing, and lead follow-up. Manage event lead uploads and post-event data processing, reducing the coordination burden between Field Marketing and Demand Gen. Own lead routing & scoring logic and continuously refine rules to ensure fast, accurate distribution to the right reps. Build and optimize enrichment and outreach workflows in Clay to automate prospecting, lead scoring, and account research. Identify and execute process improvement opportunities across SDR, Demand Gen, and ABM programs. Who You Are 4-6+ years of experience in Marketing Operations, Revenue Operations, or a related GTM Ops role, ideally at a B2B SaaS company. Strong working knowledge of marketing automation platforms (e.g., HubSpot, Marketo) , CRM systems (Salesforce preferred), and Clay. Hands-on experience with lead routing, lead scoring, campaign attribution, and list management. Comfortable working across multiple stakeholders (SDR, Demand Gen, Field Marketing, PMM) and juggling competing priorities. Detail-oriented and process-driven, with a bias toward building repeatable, scalable workflows. Strong analytical skills — you're comfortable pulling data, building reports, and translating findings into recommendations. Self-starter mentality; you see gaps and fix them without waiting to be asked. Nice To Have Experience with Hightouch, Outreach/Salesloft, 6sense, or similar ABM and sales engagement tools. Familiarity with data warehouses (Snowflake, BigQuery, Databricks) and how they connect to marketing systems. Experience or strong interest in application of AI into marketing/sdr operations. Previous experience supporting SDR teams directly. Exposure to event operations and field marketing workflows. The salary range for this position is $160,000-$190,000 per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

Lead a team to deliver consistent, high-quality technical implementations ensuring successful customer onboarding. | 3-5 years managing technical teams with expertise in enterprise software implementations, APIs, and data integration. | About Hightouch Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. About The Role In this role, you will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch. Your team works closely with customer stakeholders and internal partners to translate business requirements into reliable technical implementations by designing the right approach, configuring and validating integrations, and guiding customers through the onboarding experience. Implementation Managers serve as trusted technical partners during this phase, coordinating cross-functional execution, navigating complexity, and removing blockers so customers can realize value quickly and confidently. In this role, you will you will be accountable for the quality, consistency, and predictability of customer implementations. This includes building and scaling a high-performing team, setting clear delivery standards, and ensuring customers realize value from the Hightouch platform quickly and reliably. This is a hands-on leadership role that combines people management with deep technical expertise. You will actively participate in solution design reviews, guide your team through complex technical challenges, and lead critical escalations when needed. You’ll work closely with Customer Success, Product, and Engineering to surface systemic delivery issues and customer insights that inform product and process improvements. What You'll Do People Leadership & Development Build, hire, and develop a high-performing team of Implementation Managers Coach and mentor team members on both technical execution and customer-facing skills Establish clear goals, performance metrics, and accountability tied to implementation outcomes Foster a culture of technical rigor, ownership, and continuous improvement Implementation Strategy & Delivery Develop and scale implementation frameworks that balance consistency with flexibility for complex use cases Identify delivery risks early and drive mitigation plans across accounts Ensure a consistently high bar for customer onboarding and launch experiences Technical Excellence & Operations Maintain deep technical knowledge of the Hightouch platform and stay current with product developments Establish and evolve technical best practices and implementation standards Lead complex technical escalations and unblock high-risk customer situations Partner with Engineering and Product to translate recurring customer challenges into product and tooling improvements Cross-Functional Leadership Partner closely with Customer Success to ensure smooth handoffs and long-term customer success Represent the voice of the customer in internal planning and strategy discussions Contribute to the rollout of new products and features by ensuring implementation readiness Drive process improvements that increase team efficiency and reduce delivery friction What We’re Looking For Leadership Experience 3–5 years of people management experience leading technical, delivery-oriented teams (e.g. implementation, solutions, onboarding) Proven ability to build and scale high-performing teams in fast-growing environments Strong coaching and feedback skills with experience developing career paths for technical professionals Track record of setting clear expectations and holding teams accountable to outcomes Technical & Customer Delivery Background Deep understanding of enterprise software implementations, including APIs, databases, and data integration systems Hands-on experience with complex technical projects involving multiple stakeholders and custom requirements Ability to independently reason through data flows, integration patterns, and technical tradeoffs Familiarity with customer success and implementation metrics, including time-to-value and launch success Core Competencies Clear, confident communicator with the ability to influence across technical and non-technical audiences Strong analytical and problem-solving skills with a bias toward action Comfortable operating in ambiguity while maintaining a high bar for execution and quality Preferred Qualifications Experience with modern data stacks, including data warehouses and ETL/ELT tools Background in Customer Data Platforms (CDPs), marketing technology, or data activation Experience in B2B SaaS, particularly in implementation, solutions engineering, or technical customer success roles Track record of improving customer retention through strong onboarding and implementation outcomes Compensation The salary range for this position is $185,000-$215,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.

Lead go-to-market strategy and execution for AdTech products including positioning, messaging, and sales enablement. | 5+ years in advertising or AdTech with 3+ years in product marketing for AdTech, deep expertise in media channels and data strategies. | About Hightouch Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. About the Role Are you excited about redefining how brands plan, activate, and measure media in a world powered by data and AI? Do you love translating complex adtech and data concepts into clear, compelling stories for advertisers, agencies, and publishers? We’re looking for a Senior Product Marketing Manager, AdTech to own the go-to-market strategy for Hightouch’s adtech solutions across our Composable CDP, Match Booster, and Agentic Advertising Studio product lines. In this role, you’ll be the connective tissue between our product, marketing, and sales teams and the broader adtech ecosystem, including executive leadership, adtech & martech teams, agencies, and media partners. You’ll define positioning and messaging, develop thought leadership, launch campaigns, build sales enablement, and champion the voice of media buyers and media sellers across the company. If you’re a marketer who speaks the language of audiences, conversions, ROAS, and incrementality, and you’re energized by data and AI, this role is for you. What You’ll Do Own the end-to-end go-to-market strategy and execution for Hightouch’s AdTech products, integrations, and industry solutions. Conduct customer, partner, and market research to identify unmet needs, quantify opportunities, and sharpen how our products win versus alternatives. Develop compelling competitive and category narratives around topics like signal loss, identity and audiences, measurement, and AI-driven media optimization. Create and refine differentiated positioning and messaging for key media buyer and media seller personas (e.g., advertising, product, and data teams). Translate complex technical capabilities (identity resolution, onboarding, clean rooms, conversion APIs, etc.) into clear, outcome-focused value propositions for prospects, customers, and internal teams. Build and maintain simple, repeatable messaging frameworks and battlecards that help Sales and partners win AdTech- and media-led deals. Create, maintain, and continually improve core GTM assets that bring our positioning to life, including website messaging, decks, and sales enablement materials. Drive creation of thought leadership and growth content, including case studies, product announcements, op-eds, and blog posts that showcase how Hightouch improves media performance and drives advertising revenue. Partner closely with Growth Marketing and Sales to develop and execute account-based programs that generate new pipeline and expand existing customers. Externally evangelize Hightouch and our AdTech story at field events, customer briefings, partner enablement sessions, and webinars. What We’re Looking For Experience in advertising or adtech: 5+ years leading advertising go-to-market or working as a paid media practitioner (as a media buyer or seller). Product marketing or solutions ownership: 3+ years owning product marketing, solutions, or sales enablement for an AdTech offering (e.g., SaaS platform, agency solution, or enterprise-owned media solution). Enterprise B2B background: Experience marketing, selling, or solutioning for enterprise companies, ideally focused on marketing, advertising, or data teams. Deep media & AdTech subject-matter expertise: Strong understanding of modern media channels, data strategies, and technology across paid social, search, programmatic, CTV/OTT, retail media, and/or measurement. Fluency talking about pixels, audiences, conversions, identity, clean rooms, attribution, lift, and optimization strategies with both marketers and technical stakeholders. Proven go-to-market execution: Demonstrated track record driving go-to-market for technical products or solutions, including positioning, launch planning, content and asset creation, and cross-functional execution. Market and competitive insight: Experience researching customer needs and market dynamics in advertising and adtech, and using those insights to sharpen positioning and prioritize opportunities. Communication & storytelling: Excellent written and verbal communication with both technical and non-technical executive stakeholders. Ability to synthesize complex concepts into clear, concise narratives and assets (slides, one-pagers, talk tracks) that help Sales and partners sell. Cross-functional leadership: Comfortable driving alignment across Product, Sales, Marketing, and Partnerships, influencing without authority, and keeping projects moving in a fast-paced environment. Bonus If You Have Direct experience running paid media campaigns or media sales teams. Experience with identity, data clean rooms, or measurement and analytics (MMM, MTA, incrementality testing, or experimentation frameworks for media). Previous experience in a high-growth startup where you’ve worn multiple hats and helped build GTM programs from 0 → 1. Familiarity with adjacent tools such as CDPs, data onboarding platforms, analytics tools, and data warehouses and lakehouses. If you’re passionate about helping media buyers and sellers do their best work with data and AI agents, and you’re excited to shape how Hightouch shows up in the adtech ecosystem, we’d love to hear from you. Compensaiton The salary range for this position is $145,000 - $170,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.

Manage and execute technical implementations and onboarding processes to ensure successful customer integration and satisfaction. | You have 8+ years in technical operations roles with hands-on experience in APIs and data workflows, strong communication skills, and cross-team collaboration, though direct enterprise software implementation experience is not explicitly stated. | About The Role As an Implementation Manager, you will be the force behind successful implementations at Hightouch. Working in close partnership with Technical Architects, you will own the full implementation and enablement lifecycle for Hightouch’s Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure and working alongside the Technical Architect who owns the overall customer journey. In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs. What You’ll Do • Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives • Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements • Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders • Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices • Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions • Partner with Technical Architects to identify and resolve technical blockers that could impact customer success • Build relationships with technical stakeholders within customer organizations • Contribute to product development by providing feedback to our engineering team • Standardize and automate implementation processes to increase team efficiency and customer satisfaction What We're Looking For • 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software • Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture • Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders • Experience creating and optimizing implementation processes that can scale across an organization • Excellence in technical project management with ability to manage multiple concurrent implementations • Strong presentation and facilitation skills with ability to command a room of technical and business audiences • Experience working with data warehouses, ETL processes, and marketing technology is a plus • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) The salary range for this position is $140,000-$180,000 OTE USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

Develop and execute content strategies, craft narratives, and coordinate social and PR efforts to tell the company's story. | 7-10+ years in B2B marketing with strong writing, strategy, and stakeholder collaboration skills, preferably in SaaS. | About The Role We are seeking a Senior Content Manager to own and scale how we tell the Hightouch story across content, communications, and social. You’ll be the connective tissue between our story and our audience, turning complex ideas about AI, data, and modern marketing into clear, compelling narratives. This is a highly creative, hands-on role for someone who understands excellence in storytelling, has a knack for copy that spans across content channels, and knows how to uplevel social and communications programs. One week you might be shaping a new tentpole campaign; the next you’re rolling up your sleeves to draft a report, launch a new social activation, and partner with internal subject matter experts and executives to shape our next PR moment. This role is ideal for a senior content marketer who’s already flexed into comms and social, and enjoys having a wide scope. If you’re excited by green space to think big and execute, driving impact through our company story, and genuinely love the written word and how it moves an audience, we’d love to talk. What You'll Do • Determine strategic content strategies and goals, and know how to go from ideation to execution. • Develop tentpole content campaigns with the ability to craft narrative hooks that will land with our audience. • Connect content, social, and comms efforts so that everything from blogs to social posts to PR initiatives reinforces the right stories that drive growth. • Act as a player-coach writer and editor: draft and refine thoughtful, POV-driven blogs, social posts, video scripts, internal/external narratives, and more. • Partner directly with internal SMEs to shape strong points of view on AI, data, and modern marketing, and translate complex ideas into resonant stories. • Measure the impact of content, comms, and social programs and use insights to refine our strategy over time. • Develop and maintain our social channels in alignment with company goals. • Manage our PR agency and drive earned media programs that support our top priorities. What We're Looking For • 7–10+ years of experience in B2B marketing with a focus on content, social, or communications, ideally at a fast-growing SaaS company. • Exceptional writing and editing skills, with a portfolio that shows how you sharpen narratives, conceive creative messaging, and develop campaign or content ideas (please come with examples!) • Ability to move seamlessly from strategy to output, even in ambiguity; comfortable designing a content or social plan and then personally drafting the assets needed to ship it. • Strong editorial judgment and a clear point of view on what makes a good story, what doesn’t, and how to push ideas from “fine” to “great.” • Experience partnering with executives and cross-functional stakeholders, plus a collaborative, low-ego working style and a track record of building strong relationships across teams. • Proven experience managing social programs or PR agencies and corporate communications programs. The salary range for this position is $150,000-$170,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.

Refining and optimizing the core platform for enterprise data products, collaborating with engineering and product teams, and leveraging AI tools for design. | 4+ years designing user-friendly features in technical spaces, strong visual and interaction design skills, technical fluency, experience with enterprise products, and proficiency in Figma. | About Hightouch Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. Why this role matters You'll be designing the core platform that powers Hightouch's business. Our Customer Data Platform (CDP) is our biggest revenue driver and the foundation that everything else is built on. This is high-value, high-impact work at enterprise scale. You'll work across multiple products in our Customer Studio realm (our no-code data activation suite). These products serve marketing and growth teams at companies like Spotify, Ramp, and Domino's, handling billions of data points and powering mission-critical workflows. The opportunity here is broad ownership across a mature, essential product suite. You'll be solving complex problems around data warehouse performance, real-time audience syncing, analytics and experimentation, access control, and change management at scale. Your work directly impacts our largest enterprise customers and shapes how thousands of users interact with their data every day. The design team We're a lean team (currently 6 product designers) spanning coast to coast, all remote-first. You'll grow faster here because we don't have layers of process or bureaucracy slowing you down. You ship. You learn. You iterate. Repeat. How we work: Weekly crits: Bring your work, get constructive feedback from relevant stakeholders. Design jams: We jam on the big stuff as a team (color palettes, new patterns, practice retros). Design system: We've invested in our system since day one. Expanding library, regular sync with engineering. Design cooldown: Bi-weekly sessions where we experiment with new tools, run design exercises, and work on side projects that have nothing to do with our roadmap. Past activities include building interactive prototypes in Framer, exploring AI design tools, and collaborative illustration sessions. We don't just talk about craft. We live it. Check out our 2025 recap to see a sample of what we shipped last year. You'll be surrounded by talented and collaborative folks, which means you're constantly learning from people who challenge the way you think. No stagnation here. What you'll do You'll refine and optimize the core platform that powers Hightouch's business. This means: Polish and elevate craft: You'll identify friction points in existing flows and systematically improve usability, visual design, and interaction patterns. You're obsessed with details and know how to balance perfection with pragmatism. Deep collaboration: You'll work embedded with engineering teams (Customer Studio Backend, Control Plane, IDR) and PMs to shape product strategy and execution. You'll write specs, participate in technical discussions, and be a thought partner throughout the development process. Product thinking at scale: You'll connect with enterprise customers, synthesize complex requirements across different user types (marketers, admins, data teams), and translate those insights into elegant solutions that work for both novice and power users. Leverage AI tools: You'll use tools like Cursor, Claude Code, and Framer to prototype faster, generate variations, and explore design possibilities that would be too time-consuming to build manually. You'll push the boundaries of what's possible with AI-assisted design. System-level thinking: You'll work across multiple product areas (Customer Studio, IDR, Control Plane) and identify opportunities to create unified experiences and shared patterns that scale across the platform. Own the details: From empty states to error handling to loading patterns at massive data scale, you'll ensure every interaction is thoughtful and polished. What you bring 4+ years designing and shipping user-friendly features or applications in technical spaces. Experience with B2B data products, marketing tools, or enterprise platforms is a major plus. Exceptional craft: Your visual design, interaction design, and UI skills are top-tier. You have a portfolio that demonstrates obsessive attention to detail and systematic thinking. Technical fluency: You're comfortable discussing data models, APIs, performance constraints, and technical tradeoffs. You can hold your own in conversations with engineers and understand how systems work under the hood. Enterprise product experience: You understand the complexity of building for large organizations with multiple user types, permission models, and governance requirements. Collaborative mindset: You're kind, humble, and assume good intentions. You're comfortable being embedded with engineering teams and see yourself as a thought partner, not just a service provider. AI tool proficiency: You're actively using tools like Cursor, Claude Code, Lovable, or similar to enhance your workflow. Bonus points if you're pushing the limits of what these tools can do. Figma mastery required. What makes this role different You're working on an essential platform that serves enterprise customers at scale. That means you'll have: Clear product market fit and customer feedback loops Established patterns and systems to build on and evolve Deep collaboration with experienced engineers solving hard technical problems Enterprise constraints around performance, scalability, permissions, and governance High standards for craft and polish, since this is the foundation everything else is built on If you thrive on refining and perfecting rather than rapid experimentation, if you love diving deep into complex systems, and if you want your work to have massive scale and impact, this is the role. Interview process Recruiter screen [30m]: Intro call. Manager screen [30m]: First conversation with Elliot, who leads the product design team, to learn more about your history and career trajectory. Team portfolio review [30m]: Review of your previous work. Design exercise [60m]: Live exercise we'll run through together where we'll give you a problem and want to see how you begin breaking it down. No homework. Just jamming live on a problem similar to how we work daily. Follow-up 1:1s [30m]: Meet members of the team to wrap up any final questions. FAQs This role is remote for North America. Optional offices in NY, SF, Charlotte We don't use formal levels at Hightouch. "Senior" is a placeholder. Your compensation will match your actual experience and skills, and we'll scope the role to fit your capabilities. We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for.

Developing and executing partner marketing strategies, building relationships, and creating compelling content to support product positioning and sales enablement. | 3-5 years in product marketing, GTM strategy experience, strong storytelling and communication skills, technical understanding of SaaS products, project management skills. | About Hightouch Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. About The Role Hightouch is rapidly growing—in no small part due to our strong partnerships with technology and solutions vendors. This role will be a key part of our continued growth. As a Product Marketing Manager, Partnerships, you will work closely with sales and marketing counterparts to deepen relationships and drive new business by marketing to, through, and with our partners. You’ll be in the thick of building our partner marketing motion. You’ll write blogs; you’ll meet with sales; you’ll develop campaigns; you’ll do whatever it takes to move our partnerships forward. What You'll Do Partner Relationship Building: Cultivate and maintain strong relationships with key partners, understanding their business objectives and aligning marketing efforts to drive mutual success. Product Positioning: Help create and define differentiating positioning for our products and solutions, tailored for each partner. Campaign Development: Plan and execute strategic joint marketing campaigns, sales plays, and co-branded initiatives with partners to raise brand awareness and generate revenue. Content Collaboration: Develop compelling marketing content with and for partners, including blogs, conference presentations, webinars, and other collateral that demonstrate the value of our joint solutions. Sales Enablement: Develop training, resources, and sales plays to enable the partner's sales teams to effectively promote and sell our products and services. What We're Looking For 3-5 years of experience in product marketing, preferably in B2B SaaS. GTM Skills: Proven experience in developing and executing go-to-market strategies for new product launches, including planning, coordination, and execution. Storytelling: Proficient in turning complex, technology-heavy topics into digestible, compelling stories that resonate with target audiences. Communication Skills: Excellent written and verbal communication skills, with a talent for crafting clear, persuasive messaging. Technical Product Positioning: Ability to understand and clearly articulate the technical aspects and benefits of our products to both technical and non-technical audiences. Organization: Strong project management skills with the ability to manage multiple initiatives simultaneously. Bonus If You Have Partnerships: Experience improving strategic partnerships and marketing within ecosystems, such as Snowflake, Salesforce, or other martech platforms. Previous experience working in a startup environment, demonstrating the ability to adapt quickly and thrive in a fast-paced setting while wearing many hats. Familiarity with customer data platforms, MarTech & lifecycle marketing, AdTech & first-party data in advertising, and/or data warehouses. Compensation The salary range for this position is $130,000-$145,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.

Designing and building scalable web applications, optimizing website performance, and collaborating on projects. | Experience with backend systems, distributed architectures, and enterprise-level product development; familiarity with access control, change management, and performance optimization. | About the Role In the last 12-18 months, Hightouch has been adopted by larger and larger customers and enterprises. These enterprises have both high data scale as well as complex organizations with many individuals and teams using Hightouch on a daily basis. The Control Plane team focuses on building user-friendly but powerful tools and products for enterprises to efficiently onboard onto Hightouch and manage and scale their Hightouch deployments. We’re looking to add a product-minded backend engineer to the team. The ideal candidate will be comfortable diving deep into backend, distributed systems, and asynchronous workflows and think holistically about architecture, scalability, maintainability, and reliability. We are also looking for someone with strong customer and product thinking and who feels comfortable writing and engaging with product specs. Some of the problems we’ll be working on include: • Roles, Permissions, and Access Control: We have a flexible and powerful access control framework that allows enterprise admins to configure the right level of permissions for different groups of users and teams within their company. As Hightouch expands our product lines, the Control Plane team will also adapt and extend our access control capabilities to support that growth. • Change Management: When a customer’s underlying data model or data warehouse changes, this can have downstream impact on their Customer Studio schema, audiences, and other syncs and data pipelines. What tools can we build for admins to better manage these types of changes at scale? • Data Warehouse Performance and Costs: As customers continue to adopt Hightouch within their organizations and their usage of Hightouch grows, they’ll drive more warehouse activity and compute from Hightouch. How can we help admins better understand and optimize warehouse performance and costs as a result of Hightouch activity? We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $180,000 - $260,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window. Interview Process Our interview process focuses on evaluating fit for the most important dimensions of the role: product sense, ability to architect backend and distributed systems, and alignment with Hightouch’s values. Notably, we don’t do any programming interviews as we believe they are low signal to noise and aren’t a good evaluation mechanism. • Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit. • System Design Screen [60m]: Designing a data processing feature end-to-end. • Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles. • System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical. We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for.

Lead sales operations efforts including sales planning, forecasting, data reporting, and cross-functional alignment to support a fast-growing enterprise SaaS sales organization. | 8+ years in sales or revenue operations with enterprise SaaS experience, strong strategic and hands-on skills, proficiency with Salesforce, and preferably 5+ years people management. | About Hightouch Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth. We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization. Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital. About The Role We’re hiring a leader of Sales Operations to help unlock our next phase of growth. This person will serve as the right hand to our Head of Revenue Operations, and play a pivotal role in building the foundation for a world-class, scalable GTM organization. As Hightouch expands into new products and geographies and our sales team grows rapidly, this role will focus on ensuring our sales leaders and reps are fully empowered to perform at their best. You’ll cover Operations across Marketing, SDR, Solutions Engineer, and Partner teams, and partner closely with sales leadership to support a fast-scaling team structure. This role is both strategic and hands-on: you’ll be expected to think at a high level about how to scale, while also rolling up your sleeves to design, implement, and improve the systems, processes, and insights that will guide our GTM teams. What You’ll Do • Partner with the sales leadership team to support a fast-growing sales organization and enable higher performance across teams. • Drive sales planning processes in close collaboration with Revenue Operations leadership, including capacity modeling, territory management, and quota allocation. • Support sales forecasting in close partnership with the Head of Revenue Operations, driving accuracy and predictability. • Develop, own, and continuously iterate on data sets, reports, and insights that enhance GTM productivity and efficiency. • Collaborate cross-functionally with GTM teams (Sales, SDR, Marketing, Solutions Engineer, Partnerships) to ensure alignment on strategy and execution. Who You Are • 8+ years of experience in Sales Operations, Revenue Operations, or related GTM Ops roles, ideally in Enterprise SaaS. • 5+ years in people management preferred. • Proven track record of supporting enterprise sales motions (large ACVs, complex deal cycles, multi-stakeholder environments). • Deep expertise in sales planning (capacity modeling, territory design, quota setting), pipeline management and forecasting, and sales productivity improvement. • Equally strong as a strategic thinker and a hands-on builder; comfortable navigating ambiguity and driving clarity in fast-paced environments. • Proficiency with Salesforce Hightouch’s on-target earnings range for this position is $200,000 - $250,000 USD per year. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window