Higher Logic

Build and evolve scalable backend systems and product features using PHP in an Agile environment with AI-assisted development tools. | Requires strong software engineering fundamentals, 5+ years experience, and proficiency with AI coding tools and modular asynchronous systems. | At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform, we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement—and with 13+ years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. Job Description Higher Logic Vanilla is looking for a Senior Software Developer (Backend / PHP) who thrives at the intersection of product engineering, scalability, and modern developer workflows—including AI-assisted development. You’ll help build and evolve the core application systems that power rich community experiences for millions of users worldwide. This role is primarily focused on backend and platform development, but success in this position requires strong product thinking, sound engineering judgment, and the ability to work effectively in a large, mature application with complex integrations, extensibility points, and performance considerations. This is a great fit for someone who can own meaningful technical work, raise engineering standards, and use AI tools responsibly to accelerate delivery without compromising quality, security, or maintainability. What You'll Do: Build, maintain, and ship high-quality product features in a multidisciplinary Agile team. Design and evolve backend systems that support large-scale, highly configurable community applications. Work across core application layers, APIs, integrations, and platform capabilities to deliver reliable end-to-end solutions. Write reliable, well-tested code; participate in code review; mentor teammates through thoughtful feedback and shared patterns. Triage, debug, and resolve production issues efficiently; collaborate closely with product, QA, support, and other engineers to close the loop quickly. Contribute to application performance, scalability, resilience, and maintainability across a large and evolving codebase. Help shape technical direction by improving architecture, coding standards, tooling, documentation, and team development practices. Participate in guild or cross-team engineering discussions to strengthen backend practices and promote sustainable patterns across the organization. AI-Forward Development Responsibilities We’re looking for a software developer who is excited to rethink how software is built—someone eager to work in an AI-native, agentic development environment, where developers collaborate with intelligent agents to design, build, and iterate faster. Use AI-powered IDEs and assistants (e.g., Cursor, Copilot-style tools) to accelerate implementation, refactoring, debugging, and test generation—while ensuring correctness, security, and maintainability. Apply AI thoughtfully: write strong prompts, verify outputs, and incorporate guardrails such as automated tests, static analysis, code review, and runtime validation. Help define best practices for AI-assisted engineering, including where automation is most effective, what requires human review, and how to evaluate output quality in a production environment. Partner on AI-enabled product and platform initiatives where relevant, including areas like moderation tooling, content workflows, search and discovery, summarization, admin productivity, and internal developer efficiency. What We’re Looking For (Required) Strong understanding of Agile values and principles. Strong software engineering fundamentals, including object-oriented design, modular architecture, and maintainable coding practices. Experience building and supporting production applications at scale, with attention to performance, reliability, and long-term maintainability. Experience designing and working with APIs and service boundaries in complex systems. Ability to debug effectively, reason through production issues, and make sound tradeoffs in a large application environment. Awareness of security best practices and experience identifying or addressing vulnerabilities in web applications. Comfort working in containerized or modern local development environments and with contemporary engineering workflows. Comfort with Git-based workflows, pull requests, and collaborative code review. Practical experience using AI coding tools (Cursor or equivalent) in day-to-day development, including validating generated code and avoiding insecure or low-quality patterns. Desired Qualifications 5+ years of professional software development experience building and maintaining production web applications. Experience working in a large, mature application or platform with significant business logic, legacy considerations, and evolving architecture. Experience with extensible or modular systems such as themes, plugins, integrations, or configurable platform features. Experience working with asynchronous processing, background jobs, queues, or event-driven patterns. Familiarity with database-backed applications and the performance considerations that come with them. Experience with testing practices and tools that build confidence through automation. Strong product instincts: you communicate tradeoffs well, care about user outcomes, and understand how technical decisions affect the customer experience. Experience contributing to technical mentoring, architectural improvements, or shared engineering standards. What You’ll Earn Competitive compensation. Comprehensive health benefits package. 401(k) plan with employer match. Healthcare and dependent-care flexible spending account. Company short-term and long-term disability insurance. Company culture that recognizes its employees. Room for growth and development and management that cares about your professional growth and will help you achieve your goals. Significant advancement opportunities for outstanding performers. EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com

Resolve technical issues via multiple channels and document interactions while building customer relationships and collaborating internally. | At least 2 years technical customer service experience, proficiency in troubleshooting, basic web technologies, and CRM/project management tools. | JOB SUMMARY The Customer Support Specialist’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. ESSENTIAL DUTIES AND RESPONSIBILITES: Resolve customer technical issues effectively and efficiently through multiple support channels Communicate with customers professionally and consistently on issue status and resolution Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge Build and foster positive working relationships across the team and company As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance) As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager Conduct all business in accordance with Higher Logic policies and procedures. All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: Basic understanding of or a willingness to learn Higher Logic’s Product Suite Critical thinking and troubleshooting skills Excellent verbal and written communication skills Exceptional customer service skills Effective prioritization and triaging skills to manage multiple customer inquiries Basic understanding or willingness to learn HTML & CSS Basic knowledge or a willingness to learn standard web technologies, browsers and web applications EXPERIENCE DESIRED: Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment Typical range for the role overall is 0-5 years. Technical background or expertise either through experience, self-led learning or certifications/degrees Retail, hospitality or restaurant experience providing customer service Experience working in a customer service or contact center environment Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions

Sell Higher Logic products by managing an assigned territory, meeting sales targets through outbound prospecting and inbound leads, providing value-based demos, and maintaining accurate pipeline and forecasting. | Strong sales and communication skills, ability to follow a defined sales process, negotiate at C-level, manage time effectively, and work collaboratively in a fully remote environment. | At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform, we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement, and with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve over 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe sharing ideas and feedback openly helps us succeed. Diversity and empathy bring us #AllTogether and make us stronger. We learn from failure and success because both help us grow and learn. We strive to understand the why behind our actions and bring our best selves to work daily. JOB SUMMARY The Account Executive is responsible for selling Higher Logic products by acting as a trusted advisor, communicating the company’s expertise, and providing thought leadership to identify solutions that help our clients meet their most critical business outcomes. The account executive works within an assigned territory and uses the HL team as required to influence client strategy and drive growth. ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop a robust understanding of Higher Logic’s products and services - be an expert in our product offerings, USPs, and competitive differentiators Meet or exceed quarterly sales targets by driving new opportunities within an assigned territory through outbound prospecting and working inbound leads. Provide technical, value-based demonstrations based on the specific needs and business outcomes of your prospects Accurate forecasting of monthly and quarterly bookings to Sales Manager accompanied by diligent pipeline management Diligently follow Higher Logic’s sales process with keen attention to detail by tracking all activities, notes, and accurate sales stages in Salesforce Lead with a value-based and consultative sales approach to sell to key stakeholders and decision makers Partner effectively with Sales Engineers where needed for technical conversations Collaborate with your peers as well as the product and marketing teams in a fully remote setting Conduct all business following Higher Logic values, policies, and procedures All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: A desire and curiosity to understand customer needs Strong interpersonal and presentation skills Excellent verbal and written communication skills Ability to consistently follow a defined sales process in a disciplined manner Ability to successfully negotiate and sell at the C-level Strong organization and time management skills Ability to consistently follow a defined sales process in a disciplined manner Self-starter and competitive mentality A highly coachable and life-long learner EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation to search for a job opening or to submit an application, please get in touch with us by emailing HRBenefits@higherlogic.com

Research, design, and prototype AI solutions while leading technical innovation and mentoring engineers. | Deep passion for AI and machine learning, ability to work independently, expertise in Python and React, and strong visionary and mentoring skills. | Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful. Are you a technologist who lives in the future? Do you see the untapped potential of AI and get excited about building what's next? Can you take a big idea, connect the dots, and bring it to life? If you're an AI nerd who is driven by curiosity and a desire to innovate, we want to talk to you. We're looking for a visionary AI Solutions Architect to be our guide into the future of software. This isn't a typical architect role. You'll work directly with our CEO to explore groundbreaking ideas and transform them into tangible, AI-powered solutions. You'll be our go-to expert on emerging technology, our "what if" person, and the innovation engine for our entire engineering team. What you'll do: Take high-level concepts from the CEO and independently research, design, and prototype cutting-edge AI solutions. Be our "futurist," constantly seeking out the latest technologies, trends, and opportunities in the AI space. Serve as the technical lead and visionary for integrating advanced AI capabilities into our SaaS applications. Champion a culture of innovation by sharing your knowledge, mentoring other engineers, and demonstrating what's possible. Troubleshoot and solve our most complex design and coding challenges, especially in new and uncharted territory. What you bring: A deep, demonstrable passion for AI, machine learning, and emerging technologies. The ability to work independently and thrive in a role where you are forging the path forward. A knack for "connecting the dots"—taking an abstract idea and building a concrete, actionable plan. Expertise in Python and React. A desire to not just build, but to teach, share, and inspire. If you're ready to stop just keeping up with technology and start defining its future, apply now.