Hertz

Lead and unify marketing strategy, oversee creative and performance marketing, and manage cross-functional teams to drive growth and brand engagement. | Extensive experience in digital, CRM, brand marketing, team leadership, and agency management, with a strategic and analytical mindset. | Hertz Car Sales is transforming how consumers buy used vehicles-offering confidence, quality, and convenience backed by one of the world's most trusted mobility brands. As part of this evolution, we're seeking a Senior Director, Marketing, to lead the strategy, integration, and performance of all marketing functions supporting the Hertz Car Sales business. Starting salary is $195K; commensurate with experience. A Day in Life: This executive will oversee three direct reports overseeing the following core functions: Integrated Marketing Programs: Leading brand strategy, creative development, content, organic social and influencer programs. Growth Marketing & Analytics: Driving digital and direct-to-consumer acquisition, performance, marketing, and measurement. Customer Lifecycle & CRM: Building personalized, data-driven communication programs that nurture leads, accelerate purchase, and strengthen loyalty What You’ll Do: The ideal candidate will be both a visionary and strategic architect while also being a hands-on, operational leader. They'll be capable of aligning creative storytelling, performance marketing, and data-driven insights into a unified growth engine. Reporting directly to the Chief Commercial Officer for Hertz Car Sales, this role will play a pivotal part in defining and scaling how Hertz competes in the used car marketplace. Scope of responsibilities include: Lead and unify strategy across Growth Marketing, CRM, and Brand/Creative to deliver consistent, high-performing marketing programs. Translate business goals into integrated marketing plans that drive awareness, traffic, lead generation, and sales conversion. Manage, mentor, and develop three direct reports (Director of Growth Marketing, Director of Marketing Programs, and Sr. Manager of CRM & Lifecycle), fostering collaboration and excellence across the team and cross-functionally with Operations, Product, Communications, and Hertz Brand and Rental Car Marketing. Serve as the connective tissue between marketing, retail operations, analytics, and technology to ensure alignment and transparency of results. Guide paid media, SEM, SEO, paid social, display, CTV, and affiliate marketing strategies to drive efficiency and profitable demand. Accelerate advance measurement capabilities building a robust test-and-learn framework, attribution modeling, and channel-level ROI reporting. Forecast and track performance against key metrics (traffic, leads, conversion, revenue, profit), leveraging support from Analytics and Finance. Champion innovation in digital channels, Al search, and performance optimization. Oversee customer journey mapping, segmentation, and data-driven communication programs that improve lead nurture and customer retention. Ensure the use of CRM and marketing automation tools to deliver personalized, timely messaging across email, SMS, and app channels. Integrate rental and sales customer data to enable cross-brand engagement and audience enrichment. Collaborate with creative and analytics teams to test and optimize lifecycle content and offers. Lead the evolution of the Hertz Car Sales brand and ensure a consistent voice and identity across all touchpoints. Oversee creative development, campaign planning, and cross-channel execution for national and local marketing initiatives. Drive organic social strategy and influencer partnerships that authentically extend brand reach and engagement. Manage agency and production partnerships, ensuring on-time delivery, fully optimized paid media efforts, and brand-right creative excellence. Define success metrics for marketing performance across all disciplines and channels. Establish dashboards and reporting cadences for leadership visibility. Present performance results, insights, and optimization plans to executive stakeholders regularly. What We’re Looking For: 12+ years of progressive marketing experience with leadership in digital, CRM, and brand Proven ability to lead large, multidisciplinary teams and integrate performance and brand marketing into cohesive strategies Deep expertise in digital media, analytics, marketing automation, and creative strategy Experience managing agency relationships and large-scale marketing budgets Strategic thinker with strong analytical rigor and creative sensibility Skilled at influencing cross-functional leaders and presenting to executive audiences Prior experience in automotive, retail, or other high-consideration purchase categories a plus Bachelor's degree in Marketing, Business, or Communications required; MBA preferred. A passion for crafting high impact brand stories that inspire customer trust and loyalty Ability to translate strategy into creative programs that perform across channels Curiosity about emerging media, culture, and content formats A collaborative leadership style that inspires teams and partners to do their best work A humble, growth-minded approach that contributes to Hertz Car Sales' mission of reinventing the used-car buying experience What You’ll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Assist customers with rental processes, provide excellent service, and resolve issues efficiently. | Requires strong customer service skills, proficiency in English, ability to multitask, and a professional demeanor. | As a Customer Service Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. Wage: $15.00 hourly Apply today and shift your career into drive for tomorrow! Responsibilities: Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures. Welcome each customer with a smile. Proudly represent Hertz with your professional appearance, language and behavior. Focus on providing a clean and safe vehicle, to every customer, every time. Take ownership of each customer’s service experience by immediately owning and resolving issues. Be proud of our brand and the role you play in our success. Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight. Build brand loyalty. Utilize company approved sales and service techniques when determining customer wants and needs. Offer optional products to meet customer wants and needs. Prepare all rental and return documents accurately and completely. Qualify each customer using our company rental requirement guidelines. Provide customers assistance with directions, maps, local area information, appropriate service information, etc. Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. Ensure that the return date and time on the rental agreement is accurate. Review all charges at the time of vehicle return. Prepare the Rental Agreement Folder with all required information. Answer the phones to assist customers in a friendly, helpful and prompt manner. Assist customers by effectively resolving all customer service issues. Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Skills: Passion for customer service and attention to detail - Goes the extra mile Self-motivated to achieve and exceed targeted goals Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone. Proficiency in English Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team 100% customer focus, with proven experience within a customer facing environment Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Assist customers with rental processes, ensure vehicle readiness, and provide excellent service in a fast-paced environment. | Previous customer service experience, strong communication skills, ability to work outdoors and flexible hours, and a valid driver's license. | The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers Ensure optimal operational efficacies to provide customers the best rental car experience Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. Assist customers with various post rental inquiries that involve the rental and billing process Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience. Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Professional Experience: Ability to work in a fast-paced environment with a variety of tasks. Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. Previous customer service. Strong time management and organizational skills are required Computer literate and detailed orientated. Must have a valid driver's license with an acceptable driving record Wage: $19.00/hr. Knowledge: Customer service resolution practices Excellent communication techniques Sales Management/Coaching ability Skills: Demonstrate good written and oral communication skills. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Proven experience of working well within a team. Ability to work flexible shifts including weekends and holidays; and work overtime as required. Willing to work outdoors during all weather conditions. Assist with special administrative projects when needed. Ability to stand for long periods of time. Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

Assist customers in selecting vehicles, provide excellent customer service, and promote customer retention. | High school diploma or equivalent, sales experience, and strong communication skills. | Hertz is a global leader in the mobility industry, operating well-known brands such as Hertz, Dollar, and Thrifty across numerous international markets. Recognized for pioneering car rental services, Hertz has built a strong reputation for innovation and delivering seamless rental experiences for over a century. Customers value Hertz for its extensive selection of top-rated vehicles, the Hertz Gold Plus Rewards® loyalty program, and thousands of convenient locations. In addition to car rentals, Hertz offers vehicle sales through its Hertz Car Sales locations across the United States and partners with rideshare companies to provide vehicle rentals for their drivers. Role Description This is a full-time on-site role based in Charlotte, NC, for a Used Car Sales Consultant. The primary responsibilities of the role include assisting customers in selecting vehicles that meet their needs, providing exceptional customer service, and ensuring a positive car buying experience. The consultant will also focus on building relationships with customers to promote retention and satisfaction, achieving sales goals, and maintaining a comprehensive knowledge of the dealership’s inventory. Qualifications • Strong customer service and customer satisfaction skills, ensuring a positive experience throughout the car buying process • Effective interpersonal skills to build relationships with clients and foster customer loyalty • Proven experience in automotive sales, with the ability to guide customers in selecting the right vehicle • Excellent communication abilities for explaining product details, financing options, and addressing customer inquiries • Ability to focus on customer retention and follow-up to encourage repeat business and referrals • Self-motivated and goal-driven personality, with a commitment to achieving sales targets • Previous experience in the automotive or retail sales industry is an advantage • High school diploma or equivalent; additional certifications in sales or customer service are a plus

Perform data entry, manage digital communications, and support office operations. | At least 1 year in an office environment, proficiency in Microsoft Office, strong communication skills, and organizational abilities. | The Digital Customer Service Rep is responsible for the day-to-day data entry and processing for the division, as well as digital communications with customers. This individual will be working inside performing computer processes as well as problem solving customer emails. They must be capable of written and verbal communication and will spend a significant portion of their time on the computer. Reporting to the TNC Field Support team. The hourly rate for this position is $19.50/hr. What You’ll Do: Responsible for compiling and maintaining accurate vehicle records Utilizes Microsoft Office Suite Collaborates with all TNC stakeholders Manages digital communications with customers Perform other office duties as assigned What We’re Looking For: 1+ year in an office setting preferred Proficiency and experience working within Microsoft Office Suite(Excel, Word, PowerPoint, and Outlook) Ability to collaborate with internal and external stakeholders across multiple functions and locations Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Results driven, ability to make decisions and help solve problems Ability to drive process and organizational change. Ability to work under minimal supervision with a goal-oriented mindset and accountability. Ability to see the big picture and leverage critical thinking and decision-making skills. Excellent organization, time management, delegation, and prioritization skills. What You’ll Get: Up to 40% off the base rate of any standard Hertz rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Oversee daily vehicle operations and revenue generation, lead and support frontline employees, ensure customer satisfaction and operational efficiency. | 1-3 years experience in customer service or operations, preferably in car rental or hospitality, with strong leadership, communication, and organizational skills, and a high school diploma. | The Vehicle Operations Supervisor focuses on the back-of-the-house processes, vehicle care and management, and maximizing efficiencies as a leader on the Vehicle Operations team. The Manager directs processes and activities of frontline employees and may assist the Vehicle Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to vehicle operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. Wage: What You’ll Do: Responsible for daily vehicle operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy High School Diploma required, Bachelor’s Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What We’re Looking For: 1-3 years’ experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred What You’ll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Manage vehicle returns process with attentive, courteous service, resolve customer issues, inspect vehicles, and maintain organized work area. | At least one year of customer or sales experience, strong communication skills, ability to work flexible shifts, and physical ability to stand long periods and lift up to 45 pounds. | The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. Wages $22.04 hourly The key responsibilities and accountabilities are: • Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures • Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner • Provide the customer with an invoice and a full explanation of their charges • Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. • Check fuel level and mileage and clearly explain final charges to the customer • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed. • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines • To carry out any other duties requested by the managers/Team Leaders. • Keep work area organized and free of clutter Basic Qualifications: • Passion for customer service and attention to detail – Goes the extra mile • A minimum of one year of sales or customer experience in a high volume or service-oriented environment • Proven strong sales and closing skills and the ability to friendly, engaging manner • Basic computer proficiency Must be able to: • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills • Demonstrate professionalism and interpersonal skills • Proven experience of working well within a team. • 100% customer focus, with proven experience within a customer facing environment • Work flexible shifts including weekends and holidays; and work overtime as required • Work outdoors during all weather conditions • Stand for long periods of time • Lift up to 45 pounds Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: • Up to 40% off the base rate of any standard Hertz rental • Medical, Dental & Vision plan options • Retirement programs, including 401(k) employer matching • Paid Parental Leave & Adoption Assistance • Employee Assistance Program for employees & family • Educational Reimbursement & Discounts • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Provide rental car reservations, customer service, vehicle preparation, and sales support for Lyft/Uber drivers in a fast-paced retail environment. | Previous customer service experience, valid driver's license, strong communication and organizational skills, ability to work flexible shifts and outdoors. | Job Description The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers • Ensure optimal operational efficacies to provide customers the best rental car experience • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. • Assist customers with various post rental inquiries that involve the rental and billing process • Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience. • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. • Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Professional Experience: • Ability to work in a fast-paced environment with a variety of tasks. • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. • Previous customer service. • Strong time management and organizational skills are required • Computer literate and detailed orientated. • Must have a valid driver's license with an acceptable driving record Wages: $15.00/hr. Knowledge: • Customer service resolution practices • Excellent communication techniques • Sales Management/Coaching ability Skills: • Demonstrate good written and oral communication skills. • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. • Demonstrate professionalism and interpersonal skills. • Show a high level of ownership, accountability and initiative. • Proven experience of working well within a team. • Ability to work flexible shifts including weekends and holidays; and work overtime as required. • Willing to work outdoors during all weather conditions. • Assist with special administrative projects when needed. • Ability to stand for long periods of time. • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply About Us The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran