Heritage Health Network

Manage and optimize AWS cloud infrastructure and EHR systems while ensuring compliance and supporting data integrations. | Requires 3+ years in systems administration or cloud infrastructure with AWS and healthcare data compliance experience. | Job Description: • Manage and optimize cloud infrastructure (AWS, RDS/Aurora), including databases, storage, and system performance • Administer and support eClinicalWorks (EHR), ensuring data accuracy, user access, and system integrations • Develop and maintain data integrations and automation workflows (APIs, ETL processes, Power Automate) across platforms (eCW, Zoho, RingCentral, etc.) • Ensure compliance with HIPAA, HITECH, and data security protocols, maintaining audit readiness • Monitor system performance, troubleshoot issues, and resolve user support requests • Partner with leadership on data strategy, reporting needs, and system improvements • Maintain clear documentation for systems, workflows, and data processes • Support system upgrades, implementations, and ongoing optimization projects Requirements: • 3+ years of experience in systems administration, cloud infrastructure, or data analytics (healthcare preferred) • Strong experience with AWS (RDS/Aurora), cloud environments, and database management • Proficiency in SQL and data integration (ETL) • Experience supporting or working with EHR systems (eClinicalWorks preferred) • Knowledge of healthcare data, compliance, and security standards (HIPAA/HITECH) • Ability to manage multiple systems and translate technical data into business insights • Strong problem-solving, organization, and cross-functional collaboration skills Benefits: • Medical, dental, and vision insurance • Paid time off + holidays • Opportunities for growth and advancement

Manage and optimize AWS cloud infrastructure and data systems to support healthcare operations. | Experience with AWS, RDS, data integrations, compliance, and system support in a healthcare or similar environment. | This is a remote position. Heritage Health Network (HHN) Build the Systems That Power Better Care Join Heritage Health Network as a Cloud Systems & Data Administrator and play a critical role in maintaining and optimizing the technology and data infrastructure that supports our care teams and members. In this role, you will own cloud systems, data integrity, and reporting infrastructure, ensuring our platforms are secure, reliable, and scalable. You’ll work cross-functionally with operations, clinical, billing, and executive leadership to deliver accurate, actionable data that drives decision-making and improves outcomes for the communities we serve. What You’ll Do • Manage and optimize cloud infrastructure (AWS, RDS/Aurora), including databases, storage, and system performance • Administer and support eClinicalWorks (EHR), ensuring data accuracy, user access, and system integrations • Develop and maintain data integrations and automation workflows (APIs, ETL processes, Power Automate) across platforms (eCW, Zoho, RingCentral, etc.) • Ensure compliance with HIPAA, HITECH, and data security protocols, maintaining audit readiness • Monitor system performance, troubleshoot issues, and resolve user support requests • Partner with leadership on data strategy, reporting needs, and system improvements • Maintain clear documentation for systems, workflows, and data processes • Support system upgrades, implementations, and ongoing optimization projects Benefits Benefits • Competitive salary (DOE) • Medical, dental, and vision insurance • Paid time off + holidays • Opportunities for growth and advancement Why Join HHN? At Heritage Health Network, you’ll be part of a mission-driven organization transforming care for high-need populations. Your work behind the scenes will directly enable better care delivery, stronger operations, and improved health outcomes. Apply today and help build the systems that power meaningful impact.

Coordinate care for members with complex needs through outreach, assessment, care planning, and connecting to community resources to improve health outcomes. | Prior healthcare experience, healthcare vocational program graduate, skilled in motivational interviewing, documentation, and care coordination. | The Lead Care Manager (LCM) at Heritage Health Network is a frontline care coordinator within the Enhanced Care Management (ECM) team. LCMs support members with complex medical, behavioral, and social needs by providing whole-person care management. The role focuses on reducing preventable hospitalizations and emergency department visits, improving health outcomes, and connecting members to vital resources in their community. Key Responsibilities Outreach & Engagement • Proactively reach out to assigned members through calls, field visits, and community engagement to build trust and encourage ECM participation. • Establish strong rapport with members using motivational interviewing and trauma-informed approaches. Assessment & Care Planning • Complete comprehensive assessments covering medical, behavioral health, and social needs. • Develop individualized SMART care plans in collaboration with members, setting achievable goals for improved health and stability. • Review and update care plans regularly to reflect member progress and needs. Care Coordination & Navigation • Coordinate medical care and follow-up appointments to reduce gaps in treatment and avoid unnecessary emergency room visits. • Work with hospitals, clinics, and primary care providers to ensure safe and effective transitions of care after hospital discharge, preventing readmissions. • Connect members to community-based resources such as housing, food security programs, transportation, behavioral health services, and other social supports. Documentation & Compliance • Enter all contacts, interventions, and care plan updates into EMR systems (eClinicalWorks experience a plus). • Maintain clear, accurate, and timely documentation that meets Medi-Cal and Managed Care Plan audit standards. Health Promotion & Member Advocacy • Educate members on preventive health measures and encourage them to participate in both primary and specialty care. • Advocate for members by coordinating services across healthcare providers, social agencies, and Managed Care Plans. Requirements Education & Background • Prior experience in a healthcare setting (doctor’s office, hospital, or clinic) required. • Familiarity with eligibility, authorizations, and referrals is essential. • Graduate of a healthcare vocational program (e.g., 4D College, UEI, or equivalent). • Previous roles may include: Medical Assistant, Referral Coordinator, Care Coordinator, Community Health Worker, Patient Navigator, LVN. Core Competencies • Skilled in motivational interviewing, member engagement, and rapport-building with diverse populations. • Highly organized and disciplined in caseload management and documentation. • Effective communicator across interdisciplinary care teams and community partners. • Flexible problem-solver with experience addressing housing, food insecurity, transportation, chronic disease, and behavioral health needs. Values & Motivation • Mission-driven to serve underserved communities and reduce health disparities. • Motivated by performance-based incentives tied to compliance, quality, and member outcomes. • Committed to culturally responsive care, trauma-informed practices, and collaborative teamwork. Benefits Benefits • Health Insurance: Medical, dental, vision insurance and 401(k) • Paid Time Off: Sick time, paid holidays, and vacation time to support work-life balance. • Compensation and Incentives: Competitive salary with annual merit increases and quarterly bonus opportunities. • Flexibility: Work-from-home options for several days a week. • Professional Growth: Opportunities for career advancement and continued professional development. • Career Development: Opportunities for career advancement and professional development