Henry Ford Health

Manage and coordinate department projects, develop process improvements, and maintain stakeholder relationships. | Bachelor's degree, 1-3 years of project management experience, strong organizational and communication skills, proficiency in Microsoft Office. | General Summary This position will report to the Henry Ford Medical Group (HFMG) Medical Director of Health Professions and Professional Excellence. The HFMG Office of Health Professions and Professional Excellence serves as a strategic partner to multiple Henry Ford Health (HFH), academic, and community stakeholders through community outreach and engagement; workforce development initiatives such as RYSE MED and related pathway efforts that strengthen access, preparation, and long-term success in health professions careers; and targeted initiatives and capacity building that support excellence among physicians, researchers, and advanced practice practitioners. Through data-informed strategies, the office advances high-quality patient care by integrating research, education, and clinical practice while cultivating an inclusive professional environment that supports engagement, collaboration, and continuous improvement across the HFH enterprise. We value individuals with a broad range of experiences, skills, and perspectives who are excited to work at the intersection of community engagement, education, research, and health system transformation, and we invite you to apply. Job Overview Reporting to department physician leader(s) and administrator, responsible for facilitating project work by providing direction, leadership, and day-to-day management of department projects and initiatives. Must coordinate department projects, formulate needed enhancements for processes, and work with internal and external stakeholders to successfully meet established goals and deadlines. Coordinator must demonstrate initiative, resourcefulness, and problem-solving skills in working independently to complete projects and assignments Principal Duties And Responsibilities • Work in concert with division leadership to determine the appropriate focus and direction of department initiatives and projects. • Create, design, and manage project plans and timelines. • Assign tasks related to project work to other administrative staff as appropriate. • Develop and implement solutions to improve current processes and procedures related to project work. • Responsible for leading and serving on cross-functional teams across the organization representing the department. • Project management/coordination activities to ensure all process workflows are being handled within the established time parameters by both internal departments and outside stakeholders. • Perform administrative follow-up by keeping track of major projects and tasks assigned by departmental leadership. • Create and manage budgets related to department projects and initiatives and monitor spending. • Design reports and distribute to appropriate parties. • Develop and maintain strong professional relationships across operational departments and with both internal and external stakeholders. • Serve as key contact between the department and other internal and external customers. • Safeguards and protects confidential information. • Other duties as requested. Education/Experience Required • Bachelor’s degree. • One to three (1-3) years of project management/coordination experience preferred. • Strong organizational, problem-solving, and decision-making skills. • Ability to prioritize assignments, work independently, and meet deadlines. • Excellent written and verbal communication and interpersonal skills. • Demonstrated knowledge and skills in Microsoft Office, including Excel, PowerPoint, and Word. Job Location / Address: 1 Ford Place - Detroit • Cover Letter is required Additional Information • Organization: Henry Ford Medical Group • Department: Administration - Medical Group • Shift: Day Job • Union Code: Not Applicable

Manage and oversee hospital revenue cycle operations including billing, insurance verification, and patient registration, with a focus on process improvement and staff leadership. | Requires 5+ years of revenue cycle experience, 3+ years in a supervisory role, and comprehensive knowledge of healthcare billing standards and systems. | As a member of the hospital revenue cycle leadership team, manages, coordinates or participates in a wide variety of operational and personnel functions related to Insurance Verification, Self-Pay conversions strategies including but not limited to Medicaid Eligibility Application Services, Inpatient and Outpatient Registration Services, Cash Operations and other related front-end and billing processes. This includes scheduled as well as emergent services for inpatient, outpatient, ambulatory services, hospice and the Emergency Department. The manager will have a comprehensive knowledge of a wide range of revenue cycle processes and systems. Key player in the development and implementation of revenue cycle process improvement as well as reviewing and developing metrics to monitor performance. Participates in quality assessment & continuous quality improvement activities. Performs other responsibilities to ensure an efficient and customer focused operation. This position provides oversight for the development of safety practices, compassionate care, memorable patient experiences and efficiencies, integrating programs to meet patient needs within the hospital. EDUCATION AND EXPERIENCE: • Bachelors Degree or five (5) years of experience in supervisory or leadership role required. • Five (5) years of revenue cycle experience including but not limited to billing, registration/insurance verification, point of service collection related experience is required. • Three (3) years of supervisory/leadership experience is required. • Comprehensive knowledge of a wide range of revenue cycle processes. • Proficient knowledge of Microsoft Office products, Windows, and the Internet. EPIC experience preferred. • Comprehensive knowledge of state and government billing standards as it relates to insurances for but not limited to, Motor Vehicle accidents, Workmen Compensation, Medicaid, Group Health Plans, BCBS and Medicare. • Ability to create, analyze and interpret reports and spreadsheets. • Must have the ability to independently organize and prioritize responsibilities; problem solve and implement solution-based ideas. • Ability to interact with leadership, staff, patients, families, visitors and agencies of various social-economic backgrounds. Coach and mentor staff in a positive manner. • Excellent written & verbal communication skills & strong facilitative interpersonal skills. • This individual uses dynamic, humanistic, and team-oriented relationship talents to create an environment marked by innovation and continuous improvement. Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers. Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

Manage nursing staff scheduling, maintain staffing records, communicate staffing needs, prepare reports, and support staffing office operations. | High school diploma or GED, 1-3 years healthcare staffing or scheduling experience, knowledge of nursing staff patterns preferred, proficiency in Microsoft Office, and strong organizational and customer service skills. | General Summary To perform clerical duties associated with the staffing and scheduling of all nursing personnel in accordance with standard operating procedures. Principal Duties And Responsibilities • Monitors staffing needs on a shift-by-shift basis and assists with obtaining necessary resources to support the units by contacting central staffing RNs. Performs identified daily operations to use for deployment of central staffing RNs. • Responsible for all aspects of the scheduling system. Responsible for the upkeep and accuracy of the changes. • Assigns professional and support staff to nursing units in accordance with established staffing models. • Inform appropriate personnel of staffing problems and assist with making adjustments to overall schedule. • Record call-ins or overtime worked by personnel into electronic scheduling system to ensure accurate distribution of hours. • Obtain necessary personnel to fill in for absent employees by assigning SRP personnel and reassigning other personnel. • Maintain all records, logs, and files concerning staffing activities and prepare special and routine reports • Performs general duties within staffing office, relaying messages, logging call-ins, assisting customers, answering telephones, calling staff for additional shifts and canceling shifts as needed in the most cost effective manner. • Prepare and analyze statistical reports including the development of new reports. • Prepares and distributes reports in a timely and accurate manner • Print and maintain staffing worksheets. • Perform other related duties as required. • Provide new employees with information regarding hospital and department policies and procedures. • Attend required meetings, in-services and educational programs. • Assist with maintaining personnel data in the electronic database. • Provides information and monitoring of budget for manger review. Education/Experience Required • High School diploma or G.E.D. equivalent is required. • One to three years of related staffing, scheduling or healthcare business experience required. • Basic knowledge of nursing positions and understanding basic nursing staff patterns is strongly preferred. • Previous experience with automated staffing and scheduling software preferred. • Experience in Microsoft Office (Word, Excel and Outlook) required. • Basic computer data entry skills with report development knowledge required. • Must be highly organized and thrive in a high pace setting while meeting multiple deadlines. • Excellent customer service skills. Additional Information • Organization: Henry Ford Hospital - Detroit Main Campus • Department: Patient Care Staffing Services • Shift: Day Job • Union Code: Not Applicable