Helpware

Assist patients and healthcare providers via phone and chat, resolving inquiries and troubleshooting issues. | High school diploma, 6+ months customer service experience, tech-savvy, adaptable, and able to handle challenging interactions. | JOB DESCRIPTION We are seeking a dedicated and adaptable Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our patients/healthcare providers via phone and chat, assisting them with prescription drug inquiries, troubleshooting mail-order issues, and guiding them through basic resolution steps. You will become an expert on our GLP-1 products and functionalities, ensuring patient/healthcare provider satisfaction while maintaining professionalism and empathy at all times. LOCATION This role requires a 2 week-long onsite training. START DATE December 15th, 2025 WE OFFER $16 USD per hour Employee benefits (paid time off, 401K, and healthcare) Meditation app Referral program Paid training Continuous support Growth opportunities KEY RESPONSIBILITIES Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers. Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates.) Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources. Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR) Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices. Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed. Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed) Perform other related duties as assigned by managers. PHYSICAL AND MENTAL REQUIREMENTS Must be physically willing and able to sit for an 8-hour shift. Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift. Must be physically willing and able to manage multiple chat conversations simultaneously. Must have the mental resilience to handle difficult or upset customers without experiencing anxiety. Must have the ability to thrive in a high-volume, fast-paced call center environment. REQUIREMENTS High School diploma or equivalent. Minimum of 6 months experience in customer service via phone, email, or live chat. Healthcare experience is not required but is considered a plus. Startup experience is a plus. Ability to thrive in a fast-paced, dynamic environment with frequent changes. Open to working all shifts as needed by the business. QUALIFICATIONS Strong communication and interpersonal skills. Empathetic attitude with a positive and professional demeanor. Ability to handle challenging customer interactions calmly and effectively. Detail-oriented with strong organizational skills. Tech-savvy and comfortable using CRM and online support tools. Self-motivated and quick to adapt to new information and procedures.

Manage inbound/outbound calls, engage customers to identify needs and provide solutions, maintain records, and meet KPIs in a customer-centric environment. | At least 1 year BPO and sales experience, strong verbal/written communication, multitasking skills, software proficiency, and customer-focused attitude with onsite training required. | About Us Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Location: This role requires a 2-week training period on-site at Mount Sterling, KY. After that, the role is remote as long as you have a good performance. There is no remote training option. Position Overview: Join our dynamic team at the forefront of the sleep industry! As a key player in our leading bedding provider, you'll be part of a global force delivering award-winning sleep solutions to customers in over 100 countries. We're on the lookout for exceptional individuals who excel in phone communication, possess tech-savvy skills, and thrive in providing outstanding customer experiences. As a passionate Customer Service Specialist, you will be the voice of our brand, delivering personalized and memorable interactions with our valued clients. Your role involves answering questions, addressing concerns, and assisting customers with our innovative products and services. With a focus on building relationships, you'll navigate inbound and outbound calls with ease, using your exceptional comprehension skills. We Offer • $16.5 USD per hour • Employee benefits (paid time off, 401K, and healthcare) • Meditation app • Referral program • Paid training • Continuous support • Growth opportunities Primary Responsibilities: • Manage inbound and/or outbound calls with finesse • Utilize communication scripts effectively • Engage customers to identify needs and provide solutions • Foster sustainable customer relationships • Organize and maintain records of conversations • Develop in-depth product knowledge • Exceed established KPIs and performance goals • Respond to customer needs promptly and appropriately • Provide cutting-edge service confidently using client-based tools • Embrace a 40-hour work week with flexible schedules Qualifications: • Minimum 1+ years of BPO and Sales experience • Proficient in handling multiple software programs simultaneously • Outstanding verbal and written communication in business terms • Enjoyment in problem-solving and customer interaction • Strong organizational and multitasking skills • Experience with consumer apps and shopping • Quick-thinking adaptability • Courteous and customer-focused demeanor • If you're ready to elevate your career in a dynamic, customer-centric environment, apply now to join our team of passionate individuals shaping the future of sleep solutions!

Manage inbound and outbound customer calls, provide solutions using communication scripts, maintain records, and exceed performance goals. | At least 1 year BPO and sales experience, strong verbal and written communication, multitasking ability, and proficiency with multiple software programs. | About Us Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Location: This role requires a 2-week training period on-site at Mount Sterling, KY. After that, the role is remote as long as you have a good performance. There is no remote training option. Position Overview: Join our dynamic team at the forefront of the sleep industry! As a key player in our leading bedding provider, you'll be part of a global force delivering award-winning sleep solutions to customers in over 100 countries. We're on the lookout for exceptional individuals who excel in phone communication, possess tech-savvy skills, and thrive in providing outstanding customer experiences. As a passionate Customer Service Specialist, you will be the voice of our brand, delivering personalized and memorable interactions with our valued clients. Your role involves answering questions, addressing concerns, and assisting customers with our innovative products and services. With a focus on building relationships, you'll navigate inbound and outbound calls with ease, using your exceptional comprehension skills. We Offer $16.5 USD per hour Employee benefits (paid time off, 401K, and healthcare) Meditation app Referral program Paid training Continuous support Growth opportunities Primary Responsibilities: Manage inbound and/or outbound calls with finesse Utilize communication scripts effectively Engage customers to identify needs and provide solutions Foster sustainable customer relationships Organize and maintain records of conversations Develop in-depth product knowledge Exceed established KPIs and performance goals Respond to customer needs promptly and appropriately Provide cutting-edge service confidently using client-based tools Embrace a 40-hour work week with flexible schedules Qualifications: Minimum 1+ years of BPO and Sales experience Proficient in handling multiple software programs simultaneously Outstanding verbal and written communication in business terms Enjoyment in problem-solving and customer interaction Strong organizational and multitasking skills Experience with consumer apps and shopping Quick-thinking adaptability Courteous and customer-focused demeanor If you're ready to elevate your career in a dynamic, customer-centric environment, apply now to join our team of passionate individuals shaping the future of sleep solutions!