HELPS Law Group, P.C.

Manage client billing accounts, process payments, handle client communications with empathy, and provide administrative support in a fully remote setting. | Requires proficiency in Excel and Google Sheets, strong phone communication skills, empathy, organizational ability, and reliable remote work environment. | Assistant (accounts receivable) - FULLY REMOTE About the Role We are seeking a detail-oriented and empathetic Assistant to join our team in a fully remote capacity. This role is essential in maintaining positive client relationships while ensuring accurate billing and payment processing. The ideal candidate will have excellent communication skills, a genuine desire to help others, and the ability to work independently from a home office environment. Position Details • Schedule: Monday through Friday, 8:30 AM - 5:00 PM PST/PDT (Please note these are West Coast hours. You can live anywhere you can access high speed internet, but this position is for an 8:30 a.m. to 5:00 p.m. PST/PDT shift) • Location: Fully remote (work from anywhere in the US) • Employment Type: Full-time Who We Serve You'll be in communication with lower-income senior citizens, individuals with special needs, and legally disabled persons seeking legal assistance. Our clients often come to us during difficult times, feeling worried and anxious. While compassion and patience are essential, you'll find great satisfaction in helping these individuals navigate their legal challenges and improve their quality of life. Primary Responsibilities • Client Communication: Handle incoming client calls with patience, professionalism, and empathy • Account Management: Update client billing information • Payment Processing: Process client payments and resolve billing inquiries efficiently • Client Follow-up: Conduct courteous follow-up communications regarding outstanding balances • Administrative Support: Assist with general billing department tasks • Customer Service: Provide exceptional service to clients who may need additional time or assistance understanding billing matters Required Qualifications • Proficiency in Microsoft Excel and Google Sheets • Communication: Excellent English language proficiency and strong phone communication skills • Patience and Empathy: Ability to work compassionately with clients who may have cognitive, hearing, or other challenges • Problem-Solving: Capacity to resolve billing issues while maintaining positive client relationships • Organizational Skills: Ability to manage multiple client accounts and prioritize tasks effectively • Reliability: Consistent availability during business hours and dependable work performance • Technical Skills: Functional computer proficiency, including ability to upload documents, and navigate file systems • Work Environment: Access to reliable high-speed internet and a consistently quiet workspace What We Offer • Health benefits • 401(k) • Fully remote work flexibility Important Note This position requires existing basic computer skills. We do not provide training on fundamental computer operations. If you're not comfortable with basic file management, document uploading, or computer troubleshooting, this position may not be suitable. Ready to make a difference? If you're a compassionate communicator with strong organizational skills and a desire to help those in need, we'd love to hear from you. HELPS Law Group, P.C. serves senior citizens and disabled persons struggling with debt. HELPS educates senior citizens about maintaining their financial independence. We also provide information and assistance regarding tax, student loan and housing issues.