Heartland Dental

Manage front office duties including patient communication, scheduling, insurance billing, and supporting dental office operations. | Requires experience in fast-paced customer service environments, excellent communication and organizational skills, and preferably dental or medical insurance billing experience. | Business Assistant Prefer Previous Dental Experience Location: Dentistry Plus - Lexington 2800 Palumbo Drive, Suite 101 Lexington, KY 40509 Schedule: Monday - Thursday 7:45 am - 5:00 pm Some Fridays 8:30 am - 2:00 pm Dentistry Plus - Lexington is looking for a Business Assistant to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve. Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards. More About The Role • Greet and welcome patients as they enter the office to create a great first impression of our team • Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies • Utilize Dentrix for patient scheduling and records • Schedule and confirm appointments for multiple providers in the office • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage • Post insurance and patient payments and process accounts receivables • Review treatment plan fees and payment options with patients • Partner with the providers and team to implement Heartland Dental systems to optimize office potential What You’ll Gain • Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off) • Front loaded education and training, providing you the opportunity to develop to your full potential • Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential • Access to on-demand Daily Pay About Dentistry Plus - Lexington Dentistry Plus - Lexington, like each Heartland Dental supported office, is unique to the community and the patients they serve. • Join an 11 person team that thrives on collaboration, communication, and community • Our office is located off of Palumbo Drive across the street from the Lexington Public Library. • Dentistry Plus - Lexington is a fast-paced, hard-working office that provides a connected, close-team atmosphere. Minimum Qualifications • Experience working in a fast-paced and customer-centric environment • Excellent communication and organizational skills • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards. Preferred Experience • 1+ years of experience in a dental or medical setting • 1+ years of experience with insurance billing and accounts receivable • Dentrix or other dental software experience Physical Requirements: • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position • Prolonged periods sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times • Availability to attend virtual training sessions (or in-person) periodically throughout the year • As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN. Who is Heartland Dental? Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Design, build, and operate secure, scalable infrastructure on Google Cloud Platform, enabling cloud-native delivery and automation. | Minimum 3 years in DevOps or Cloud Engineering with hands-on GCP, Terraform, Cloud Run, Cloud SQL, and CI/CD pipeline experience. | Senior Cloud Platform Engineer, IT Are you a technology professional seeking a challenging career working for a market leader in a rapidly growing industry? Heartland Dental is seeking an experienced and adaptable Senior Cloud Platform Engineer (GCP) to join our Technology Transformation organization. This role focuses on designing, building, securing, and operating a cloud-native platform on Google Cloud Platform (GCP), enabling application teams to deploy and scale services through modern, automated, and reliable infrastructure. In this role, you will partner closely with application developers, architects, and operations teams to enable cloud-native delivery, CI/CD automation, and infrastructure-as-code–driven provisioning. You will play a critical role in shaping and evolving a secure, scalable platform that empowers teams to deliver high-quality services with speed and confidence. Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences. To give you an idea of the team structure, you will report to the platform owner, partnering with application, networking and InfoSec team members supporting cloud systems and applications as part of an expanding Technology Transformation organization. Below is an overview of the duties and responsibilities you would take on in this role: • Design, build, and operate secure, scalable infrastructure on Google Cloud Platform • Provision and manage Cloud Run services and Cloud SQL instances using Terraform • Implement and maintain infrastructure-as-code standards and reusable Terraform modules • Build, support, and optimize CI/CD pipelines using Cloud Build and Git-based workflows • Partner with application development teams to enable cloud-native and serverless architectures • Partner with Infrastructure Systems and Networking on architectural changes to our shared VPC • Implement monitoring, logging, alerting, and operational visibility using native GCP tooling • Manage identity, access, and security controls using IAM and least privilege best practices • Support modernization and migration of legacy workloads • Troubleshoot infrastructure, deployment, and runtime issues across environments • Partner with leadership in hardening the platform through organization policies and other best practices • Assist in defining and tracking KPIs related to reliability, deployment frequency, and operational efficiency • Promote a culture of automation, resilience, and continuous improvement Minimum Requirements: • Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience (minimum of 3 years in a DevOps, Cloud Engineering, or SRE role) • Hands-on experience deploying and operating workloads on Google Cloud Platform • Strong experience using Terraform to provision and manage GCP infrastructure • Experience deploying and supporting services on Cloud Run and managing Cloud SQL • Experience building and maintaining CI/CD pipelines • Solid understanding of cloud networking, security, and identity concepts • Strong problem-solving skills with the ability to independently diagnose infrastructure and deployment issues • Excellent verbal and written communication skills • Demonstrated ability to collaborate effectively across platform, application, and business teams • High level of personal initiative, accountability, and attention to detail Desirable Qualifications: • Experience with Kubernetes or Google Kubernetes Engine (GKE) • Experience with Vertex AI deployments including Agent Engine, RAG Engine and Vertex AI Search • Experience with monitoring and observability practices and tooling • Experience supporting event-driven or distributed systems • Familiarity with Agile/Scrum methodologies • Experience working in a healthcare environment Physical Requirements: • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position • Prolonged periods sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times Company retains the sole discretion to change the duties of the position at any time. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Manage front office duties including patient greeting, scheduling, insurance claims processing, payment posting, and supporting dental office operations. | Requires experience in a fast-paced customer-centric environment, excellent communication and organizational skills, HIPAA training, and preferably 1+ years in dental or medical settings with insurance billing experience. | My Wildwood Dentist is looking for a Business Assistant to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve. Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards. More About The Role • Greet and welcome patients as they enter the office to create a great first impression of our team • Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies • Utilize Dentrix for patient scheduling and records • Schedule and confirm appointments for multiple providers in the office • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage • Post insurance and patient payments and process accounts receivables • Review treatment plan fees and payment options with patients • Partner with the providers and team to implement Heartland Dental systems to optimize office potential What You’ll Gain • Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off) • Front loaded education and training, providing you the opportunity to develop to your full potential • Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential • Access to on-demand Daily Pay My Wildwood Dentist, like each Heartland Dental supported office, is unique to the community and the patients they serve. • Join our 14 person team that thrives on collaboration, communication, and community • You will also find our team to be connected, energetic and fast-paced. • The working hours are Monday- Friday. The shift varies and staff needs to be available to open and close daily. Minimum Qualifications • Experience working in a fast-paced and customer-centric environment • Excellent communication and organizational skills • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards. Preferred Experience • 1+ years of experience in a dental or medical setting • 1+ years of experience with insurance billing and accounts receivable • Dentrix or other dental software experience Physical Requirements: • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position • Prolonged periods sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times • Availability to attend virtual training sessions (or in-person) periodically throughout the year • As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN. Who is Heartland Dental? Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.