Healthmark Group

Providing technical support and troubleshooting complex enterprise IT issues across multiple platforms and environments. | Experience in technical support, troubleshooting, and infrastructure management with strong communication and leadership skills. | Senior Software Engineer Dallas, TX (Remote) About HealthMark Group HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX, and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest-growing companies in the region and the country. We're a mid-sized company in a transformation phase: modernizing legacy systems, building new products, and automating workflows that used to require rooms full of people. If you want to build things that matter (not just maintain them), this is a good time to join. The Role We're hiring a Senior Software Engineer to work across our web applications and backend systems—both new development and modernizing existing platforms. You'll work with a small, collaborative team in a fully remote environment with real ownership over what you build. This isn't a role where you'll be handed detailed specs and told to execute. We need someone who can understand problems, propose solutions, and see them through production. You'll have significant influence over technical direction and help set the standard for how we build software. AI tools are part of how we build software here. We use AI-assisted development daily—not as a novelty, but as a core part of our engineering workflow. We're looking for someone who already works this way and wants to push further.   PRIMARY ROLE AND RESPONSIBILITIES: * Design, build, and maintain web applications and backend services using the Microsoft stack (C#, .NET Framework/.NET 6+, ASP.NET Web API, ASP.NET MVC, Entity Framework, SQL Server) * Work on both new systems and legacy modernization—you'll see the full spectrum * Work with existing codebases—reading, understanding, and extending code you didn't write * Develop and manage technical roadmaps for your domains, focusing on long-term system goals beyond daily tasks. * Use AI coding tools daily to accelerate development—generating code, debugging, refactoring, and exploring unfamiliar codebases * Review AI-generated output with the same rigor you'd apply to any code review—understanding what it produces, not just accepting it * Write clean, testable code with appropriate documentation * Lead code reviews and help maintain engineering standards across the team * Debug issues across the stack when things break (because they will) * Collaborate with product and operations teams to translate user needs into technical solutions * Identify technical risks before they become problems and resolve cross-team dependencies * Mentor other engineers—raising the bar and helping people grow   REQUIRED EXPERIENCE AND QUALIFICATIONS: * 6+ years of professional software development experience, with growth in the complexity and scope of problems you've tackled * Deep proficiency in the Microsoft stack (ASP.NET Web API, ASP.NET MVC, .NET Framework and/or .NET Core) * Strong experience with modern front-end frameworks (React, Angular, or Vue.js) * Solid proficiency with relational databases, writing SQL, and understanding query performance * Demonstrated automated testing practices across units, integration, and end-to-end testing * Fluency with Git and collaborative development workflows * Experience with distributed systems—building and operating them (async workflows, messaging, observability) * Experience with cloud platforms (AWS or Azure) in production * Proficiency with CI/CD and DevOps practices * Bachelor's degree in CS or related field, or equivalent hands-on experience   AI-Assisted Development * Active, daily use of AI coding tools integrated into your development workflow—not just asking a chatbot occasional questions, but using AI as a core part of how you write, review, and ship code * Ability to critically evaluate AI-generated code for correctness, security, and maintainability * Experience providing AI tools with meaningful context (codebase access, architecture constraints, project conventions) to get higher-quality output * Comfort working in an environment where AI-assisted delivery is expected, not optional   ADDITIONAL PREFERRED EXPERIENCE: * Experience with agentic AI workflows—letting AI tools operate with more autonomy while you supervise, review, and direct (e.g., Claude Code, Cursor Agent, Windsurf, or similar) * Familiarity with techniques for managing AI agents across tasks—scoped personas, iterative loops, structured handoffs between agents * Understanding of the tradeoffs between containerization, serverless, and managed services * Hands-on AWS experience (EC2, SNS, SQS, S3, Lambda, RDS) * Healthcare software background (HIPAA, HL7, patient data handling) * History of leading technical projects or initiatives   How You Will Work * You own outcomes, not just tasks—if something isn't working, you fix it or raise it * You make decisions with incomplete information and adjust when you learn more * You communicate clearly with different audiences- engineers, products, leadership * You're open to feedback and can give it constructively to others * You have opinions and share them, but you can disagree and commit when the team goes a different direction * You see problems beyond your immediate work and do something about them * You help other engineers grow, whether it's through code reviews, pairing sessions, or simply by being someone they can learn from. * You treat AI tools as a multiplier, not a crutch—you understand the code you ship regardless of how it was generated * You're comfortable working remotely and managing your own time   Why This Might Be Interesting, Challenging and Rewarding * We're in a building phase, not just maintenance mode, you'll create new things, not just keep old things running * You'll have real ownership and influence over technical direction * You'll work on problems that affect how healthcare organizations operate, not just move pixels around * Small team means your contributions are visible and valued, not lost in a massive org * You'll work in a shop that takes AI-assisted development seriously—not as a buzzword, but as daily practice you'll help us refine * Engineers here mentor each other—you'll have people invested in helping you grow * Remote-first with a results-focused culture—we value outcomes over merely being present, acknowledging that some of our best outcomes are achieved through real-time collaboration or pairing   Note: This description reflects the role today. It will evolve as we grow.

Provide technical support to customers, troubleshoot issues, document interactions, and collaborate with engineering teams. | Strong communication skills, basic networking knowledge, and experience in technical support environments. | Role Overview: As a Customer Support Specialist, you will serve as the primary point of contact for customers, handling inbound calls, support tickets, and inquiries. You will be responsible for troubleshooting technical issues related to our medical imaging software and ensure consistently positive customer experience. This role involves guiding users through our software platforms, resolving technical challenges, and supporting complex workflows. Familiarity with DICOM standards and basic networking concepts is beneficial. Key Responsibilities: * Customer Support: Respond promptly and professionally to inbound phone calls and customer inquiries. * Ticket Management: Triage, document, prioritize, and escalate support tickets using Zendesk, ensuring timely follow-up and resolution. * Technical Assistance: Troubleshoot user issues related to data transfers, network connectivity, and general product use. * Product Support: Provide clear guidance on product features, differences, and appropriate usage. * Documentation: Accurately record support interactions, resolutions, and recurring issues in internal knowledge bases. * Issue Escalation: Collaborate with engineering and IT teams to resolve complex technical, integration, or infrastructure issues. * Communication: Maintain clear, professional, and courteous communication to support a high level of customer satisfaction.   Qualifications & Skills: Required: * Excellent verbal and written communication skills, with the ability to interact professionally via phone and email. * Strong customer-service orientation, demonstrating empathy, patience, and a commitment to thorough issue resolution. * Proven reliability with the ability to manage multiple priorities simultaneously, including calls, tickets, and follow-ups. * Basic computer and networking knowledge, such as familiarity with file transfers, system navigation, and connectivity concepts. Preferred: * Knowledge of or experience with DICOM, PACS, medical imaging workflows, or related healthcare-IT systems. * Previous experience in technical support or software support environments. * Familiarity with ticketing systems and support workflows. * Ability to learn new software platforms quickly. * A team-player mindset with the ability to collaborate effectively with engineering and product teams.   What We Offer: * A collaborative and supportive work environment that values your ideas * Opportunities for professional development and career advancement * Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice * The chance to make an impact in the health information field every day Notes: * Shift coverage: 12pm – 9pm EST, M-F (overtime may be required during non-business hours) * Remote work * Hourly position

Build and execute a pipeline of new clients, manage sales cycles including objection handling, collaborate cross-functionally, and represent the company at industry events. | Requires 2+ years sales experience, CRM proficiency, strong communication skills, willingness to travel 25%, and motivation to improve healthcare operational efficiency. | COMPANY: At HealthMark Group, we leverage technology to reimagine the business of healthcare. The company provides software and services to healthcare providers throughout the nation to help transform administrative processes into digital solutions. Our HealthMark division’s innovative technology and superior customer service enable our healthcare partners to streamline operations and drive efficiency through critical functions such as the compliant release of medical records and clinical form support services. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX. The company has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest-growing companies in the region and in the country.   ROLE: REGIONAL SALES DIRECTOR-  Location: Remote- Base + uncapped Commission  MISSION:  The mission for the Regional Sales Director is to facilitate the achievement of HealthMark’s revenue goals and strategic objectives by winning new corporate clients.    REQUIREMENTS: This role will require a driven, self-motivated hunter-sales professional with a proven record of successful client acquisition and business relationship management. This role will work cross-functionally and will partner with a variety of other senior leaders.   RESPONSIBILITIES: * Build and execute a pipeline of new clients * Objection handling throughout the sales cycle to effectively move opportunities through the funnel * Completing quality research and discovery to prepare for client sales presentations * Customer Relationship Management (CRM) tracking and reporting of key data points * Effectively communicate the value proposition of our solutions to prospective clients * Assess and qualify opportunities to expand service offerings to existing clients * Embody and inspire a client-focused approach while establishing appropriate expectations with clients * Collaborate with marketing to identify, prepare for, and attend conferences, tradeshows, and other industry events * Cultivate relationships with prospective clients and channel partners   REQUISITE EXPERIENCE AND QUALIFICATIONS: * BA/BS in business administration or relevant fields * 2+ years of proven sales experience  * Willingness to travel: Approximately 25% of travel expectations * Command of CRM functionality required (i.e., Salesforce, HubSpot, etc.) * Motivated and enthusiastic to help healthcare organizations improve the operational efficiency of their practices * Articulate and effective verbal and written communicator * Highly motivated self-starter with high energy and hunter mentality * Excellent collaboration instincts and strong communication skills to effectively partner cross-functionally with all levels within the business * Entrepreneurial mindset and willingness to roll up sleeves and do whatever it takes to achieve success   Preferred: * Including B2B Software-as-a-service (SaaS) experience * Previous Outsourcing sales experience to Healthcare Practitioners * Familiarity with hospital/clinic environments  * Knowledge of the Healthcare IT industry or other digital healthcare technology is preferred but not required