Healthie

Build strategic relationships, support customer workflows, and drive customer success and growth. | 3+ years in customer-facing roles, healthcare or SaaS experience, strong communication skills, ability to manage accounts independently. | Our Mission We’re building infrastructure for modern healthcare delivery. Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center. Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel. Today, over 1 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 13 million patients in total—rely on Healthie to deliver care across a spectrum of specialties, from preventative health and wellness to complex chronic care management. We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered. Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. Learn more at https://www.gethealthie.com/ About the role We're hiring for a Customer Success Manager. You'll join Healthie's Customer Success team in making a meaningful impact on healthcare accessibility and innovation through our AI-native, HIPAA-compliant platform. Build strategic relationships with healthcare executives, practice managers, and clinical champions transforming patient care Master customer workflows, understanding patient care goals and operational objectives while positioning Healthie for maximum impact Create and execute success plans and QBRs tracking clinical KPIs and operational metrics Identify expansion opportunities and optimization strategies that foster sustainable practice growth Diagnose operational inefficiencies and clinical workflow bottlenecks, implementing solutions that deliver lasting value Provide expert guidance throughout the customer journey—from onboarding and training to renewal and expansion Serve as primary escalation point to resolve issues quickly and maintain exceptional customer satisfaction Collaborate with Product, Engineering, Sales, and Marketing teams to shape platform enhancements reflecting real provider and patient needs Drive measurable revenue and customer health improvements while building meaningful healthcare partnerships and serving as the voice of healthcare within our organization About you You have 3+ years in customer-facing roles with proven customer success expertise, ideally in healthcare, healthtech, or high growth SaaS technology companies You have experience supporting a book of business and building strong client relationships, contributing to customer health, retention, and growth with guidance from senior team members You take a proactive, customer-first approach to helping clients get value from the platform, learning how to position features and best practices effectively You can confidently lead recurring customer calls and support business reviews, with coaching and partnership from senior teammates when navigating more complex conversations You’re a strong communicator who can clearly explain product workflows and concepts to healthcare teams, from individual providers to operations leads You can manage your accounts independently day-to-day, while knowing when to escalate risk, ask for support, and collaborate cross-functionally You’re developing strong domain knowledge of our platform and client workflows, and are comfortable supporting configurations, basic integrations, and troubleshooting alongside Implementation and Support You’re building your understanding of healthcare operations and business models, with a strong interest in deepening industry expertise You contribute positively to team goals, support expansion opportunities, renewals and collaborate with Sales and Product to advocate for customer needs Bonus points if you've worked with private practices, multi-provider groups, or health systems. Details This is a full-time hybrid position in NYC U.S. work authorization is required The salary range is $125,000 - $155,000 per year. (OTE) annually Interview process Quick chat with Katie, Director of Talent (15 minutes) Interview with Caseley (20 minutes) Interview with Emma (30 minutes) Case Study with Emma, Caseley and 2 other members (that we rotate) of the Customer Success team (30 minutes) Final session with Tariq/Erica (30 minutes) Final Sync with Caseley (15 minutes) Reference checks Healthie participates in e-verify

Lead customer implementations, manage relationships, and drive adoption to ensure successful outcomes. | 4+ years in customer implementation or success, experience in healthcare SaaS or regulated environments, strong communication and collaboration skills. | Our Mission We’re building infrastructure for modern healthcare delivery. Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center. Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel. Today, over 1 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 13 million patients in total—rely on Healthie to deliver care across a spectrum of specialties, from preventative health and wellness to complex chronic care management. We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered. Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. Learn more at https://www.gethealthie.com/ About the Role Healthie is seeking a strategic, hands-on Customer Implementation Manager (CIM) to join our Enterprise Customer Management organization. This role leads implementations and manages relationships with our largest digital healthcare customers, driving adoption, ensuring long-term satisfaction, and enabling scalable, successful customer outcomes. As the primary point of contact during implementation, you will directly manage customer implementations and act as a trusted advisor, helping customers achieve their business goals and maximize the value of Healthie’s platform. You’ll oversee account health throughout onboarding, support customers in meeting target go-live dates, provide tailored product guidance, bring clarity to evolving requirements, manage implementation transitions, and proactively identify and mitigate risks to ensure a seamless experience. You’ll also collaborate closely with Solutions Engineering, Customer Success, Product, Sales, and Support to resolve challenges, help define paths forward when process or ownership is unclear, and contribute to improving the customer journey as the organization scales. This role is ideal for someone who enjoys staying close to customers while also creating structure, documentation, and momentum in ambiguous or evolving environments. Details This is a full-time, hybrid position, located in our NYC HQ. The OTE for this role is $105,000 – $150,000 per year. U.S. work authorization is required and Healthie does not provide sponsorship. This role may require up to 15% travel, as some customers may request onsite meetings. About You You have 4+ years of experience in customer implementation, customer operations, program management, or customer success operations, with a proven track record of managing customer projects focused on outcomes and driving value. You have experience in digital healthcare services or a regulated SaaS environment, with familiarity in healthcare workflows, digital health solutions, and compliance considerations (e.g., HIPAA), and can translate complex requirements into clear next steps, practical plans, and shared understanding across teams. You bring experience across the SaaS customer lifecycle, with a strong understanding of onboarding, implementation, adoption, and cross-functional handoffs, and have partnered closely with Implementation, Customer Success, Product, and Support teams to bring alignment where roles or processes may still be evolving. You are an excellent communicator and collaborator who leads through influence and can simplify complex topics for diverse stakeholders, including senior customer leaders. You thrive in fast-paced, ambiguous environments and bring a strong bias toward execution, continuous improvement, and data-informed decision-making. You are comfortable taking ownership, asking hard questions, and helping establish clarity and accountability in environments where processes are still taking shape. You are passionate about healthcare and committed to improving patient outcomes and experiences. You embody Healthie’s core values (Respect, Reliability, Resilience), showing ownership, follow-through, and calm leadership in high-stakes customer moments. Bonus points if you have experience helping define or evolve implementation processes, templates, or handoffs in a growing SaaS organization. Interview process Quick chat with Katie, Director of Talent (15 minutes) Interview with Caseley (20 minutes) Interview with Alexis (30 minutes) Presentation with Alexis, Caseley and 2 other members (that we rotate) of the Customer Implementation team (30 minutes) Final session with Tariq/Erica (30 minutes) Final Sync with Caseley and/or Alexis (15 minutes) Reference checks To learn more about Working at Healthie & our benefits, click here. Healthie participates in e-verify

Own and optimize the revenue systems, analytics, and processes to support scaling revenue towards $100MM+ ARR. | Deep Salesforce knowledge, experience with SaaS metrics, and proven ability to scale revenue infrastructure from $50MM to $100MM+. | Our mission Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology. We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business. Today, we power thousands of organizations ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services—from preventative health and wellness to complex chronic care management. We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative. Learn more at https://www.gethealthie.com/ About the role Revenue Operations is a core strategic function at Healthie. The role is focused on building the revenue engine that enables us to scale efficiently, predictably, and intelligently. As we scale toward $100MM+ in ARR, our operating model depends on best-in-class revenue infrastructure, rigorous data discipline, and systems that enable speed without breaking trust. We’re hiring a Director of Revenue Operations to own and evolve Healthie’s end-to-end revenue systems, analytics, and operating cadence. This leader will be responsible for creating a true single source of truth across our go-to-market tech stack, enabling Sales, Business Development, Customer Management, Customer Support, Marketing, Finance, and Product to operate off shared data, shared definitions, and shared incentives. This includes clear ownership of revenue data models, forecasting methodology, GTM tooling, and operating rhythms, in close partnership with GTM teams, Finance, and Product. This is a hands-on leadership role for someone who has built RevOps functions through scale, thrives in ambiguity, and can balance near-term execution with long-term architectural thinking. You will inherit and scale a strong RevOps foundation, including a team of three. This role is not starting from zero -- it is about leveling up the system, the team, and the operating rigor required for $100MM+ ARR. In the near term, this role will focus on scaling forecasting accuracy, standardizing revenue and usage definitions, enabling CX teams with leading indicators, and supporting new product launches with clean, scalable RevOps infrastructure. You will report to the Senior Director of Growth & Operations (who focuses on strategic planning and cross-functional alignment) and work closely with Finance, Product, Growth (BD, Sales, PP Growth, CX, Marketing), and Engineering. What You’ll Own Revenue Systems & Architecture Own Salesforce as Healthie’s system of record for revenue, accounts, and customer lifecycle Design and maintain clean object models for accounts, subscriptions, products, pricing, discounts, and ARR Own integrations across Salesforce, Stripe, ChartMogul, marketing automation, product analytics, and customer success tools Data Integrity & Single Source of Truth Own and be ultimately accountable for the accuracy, consistency, and integrity of revenue data across all GTM and financial systems (Stripe, Salesforce, finance reporting, analytics) Eliminate data drift between systems and establish Healthie’s single source of truth for revenue and usage Build governance processes that prevent breakage as the company scales Partner with Finance on forecasting accuracy, revenue recognition inputs, and board reporting Go-To-Market Enablement Partner with Sales, BizDev, Private Practice Growth and Customer Management leaders to translate strategy into systems Design quote-to-cash workflows that support PLG, sales-assisted, and enterprise motions Own routing, attribution, territory logic, deal structures, and compensation mechanics Analytics, Forecasting & Insight Build and maintain executive-level dashboards for pipeline, growth, churn, and efficiency metrics Surface insights that drive better decisions, not just more charts Answer questions like “where is growth actually coming from?” and “what breaks at $100MM ARR?” Quote-to-Cash, Expansion & Customer Lifecycle Own the full quote-to-cash process across PLG, sales-assisted, and enterprise deals Partner deeply with Finance on pricing, discounting, revenue recognition inputs, and forecasting Build expansion, renewals, churn, and customer success workflows natively in Salesforce Design and maintain custom objects for subscriptions, add-ons, usage, expansion events, and lifecycle milestones Ensure Product usage data meaningfully informs CS, expansion, and GTM decision-making Analytics, Modeling & Operator Excellence Pull data directly from Salesforce, Stripe, and analytics tools into Excel and Google Sheets Build models for forecasting, pricing scenarios, territory design, and GTM efficiency Translate messy system data into clear narratives for executives Operate comfortably in spreadsheets, SQL-adjacent thinking, and BI layers Team Leadership & Scale Lead and develop a growing RevOps team (systems, analytics, enablement) Set clear ownership, operating rhythms, and quality bars Build playbooks that reduce heroics and increase leverage Be a calm, trusted partner to GTM leaders during periods of change How You’ll Spend Your Time This is not a pure strategy role and not a pure systems role. It is deliberately both. Approximate time allocation: 40% -- Building & Executing: hands-on Salesforce / Tech Stack work, modeling, process design, data analysis 30% -- Cross Functional Collaboration & Architecture Design: GTM tech stack build, systems roadmap, growth modeling 20% -- Operational Administration & Team Management: reviews, prioritization, documentation, enablement 10% -- Meetings: Finance, Sales, CM, PP Growth, Product, Engineering, Leadership What Success Looks Like In the first 6 months, success means: Salesforce is universally trusted as the source of truth We’ve migrated our CSP from Vitally → SFDC, and our Customer Management team is exclusively using SFDC Our Quote-to-Cash system is clean across SFDC and PandaDoc Revenue metrics reconcile across systems Handoffs between teams are clean and no information is dropped GTM teams spend less time debating numbers and more time executing New pricing, packaging, and motions can be launched without system debt At scale, success means Healthie can grow faster without adding proportional operational complexity. About you 8–12+ years in Revenue Operations, Sales Ops, or GTM Systems Proven experience scaling revenue infrastructure from $50MM to $100MM+ ARR Deep Salesforce expertise, including custom objects, automations, and Revenue Cloud concepts Strong experience with Apollo, Clay, HubSpot, Stripe, Product Analytics tooling (MixPanel), Marketing automation and lifecycle tools, BI / data warehouse layers as we scale Strong working knowledge of Stripe billing models and SaaS metrics Advanced Excel / Google Sheets skills for modeling and analysis Experience owning compensation plans, commissions, territories, and forecasting Strong communicator and translator across Finance, Product, and GTM - able to surface tradeoffs clearly, set realistic expectations, and guide stakeholders toward the best long-term outcome rather than the easiest short-term path Details Hybrid work schedule in New York, NY $170,000 - $200,000 base comp + annual company bonus + equity + benefits Reports to Senior Director, Growth & Operations Full-time; U.S. work authorization is required Interview process Quick chat with Katie, Director of Talent (20 mins) Interview with Vivek, Sr. Director of Growth & Operations (30 mins) + James, Associate Director of RevOps (30 mins) In-Person Group Presentation with James, Vivek, Anna (VP of Finance), Caseley (VP of Customer Mgmt) (60 mins) Final Round with Tariq, COO (30 mins) Touchbase with Vivek (15 minutes) Reference checks Healthie participates in e-verify

Own full-cycle recruitment for technical roles, build talent pipelines, and partner with stakeholders to support hiring needs. | 5+ years of technical recruiting experience, strong sourcing skills, and experience in high-growth SaaS environments. | Our Mission We’re building infrastructure for modern healthcare delivery. Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center. Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel. Today, over 1 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 13 million patients in total—rely on Healthie to deliver care across a spectrum of specialties, from preventative health and wellness to complex chronic care management. We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered. Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. Learn more at https://www.gethealthie.com/ About the Role We’re hiring a Senior Technical Recruiter to join our high-impact team and help scale Healthie’s world-class engineering teams. As a Technical Recruiter, you’ll play a critical role in attracting and hiring top technical talent to support Healthie’s mission to power the future of digital healthcare delivery. You’ll own full-cycle recruiting for a range of technical roles—including software engineering, product, and data—while partnering closely with hiring managers to build diverse, high-performing teams. You’ll be especially skilled at sourcing: leveraging a range of tools and creative outbound strategies to identify, engage, and convert top-tier talent in competitive markets. Your strength in building sustainable, long-term pipelines of technical candidates will be key to Healthie’s continued growth. In this role, you’ll be responsible for sourcing top candidates, managing the end-to-end hiring process, attending in-person hiring events, and cultivating strong relationships across both active and passive talent pools while building long-term, sustainable pipelines of talent to support Healthie’s continued growth. Reporting to the Director of Talent, this role is perfect for someone who thrives in a fast-paced environment at the intersection of healthcare, technology, and talent acquisition—and who’s passionate about building all-star teams that drive innovation in digital health. Details This is a full-time position based in the United States U.S. Work Authorization is required The base salary for this role is $95,000 - $125,000 per year plus equity and annual bonus What You’ll Do Own full-cycle recruitment for technical roles across Engineering, Product, and Data teams, ensuring a high-quality and efficient candidate experience Proactively source and engage top technical talent through outbound outreach, networking, referrals, and in-person hiring events Partner closely with hiring managers to understand role requirements, team dynamics, and long-term hiring needs Build and maintain sustainable talent pipelines to support current and future hiring across technical functions Represent Healthie at in-person recruiting events and industry meetups to increase brand visibility and expand our network Collaborate with internal teams (People Ops, Engineering, Product, Marketing) to continuously improve our employer brand and hiring processes Track pipeline health, recruiting metrics, and conversion data to inform decisions and improve outcomes Champion a best-in-class candidate experience and help foster a diverse, inclusive hiring culture About You You have 5+ years of experience in full-cycle technical recruiting, within high-growth B2B SaaS environments You bring 2+ years of experience hiring for engineering, product, & data teams, with a strong understanding of technical roles, workflows, & hiring needs You are a strong technical sourcing expert, with a proven track record of identifying, engaging, and converting top-tier engineering and product talent Nice-to-have: Experience recruiting in the healthcare or healthtech space, with familiarity around HIPAA-compliant environments and mission-driven teams You are comfortable partnering with senior stakeholders—including Engineering and Product leadership—to drive strategic hiring conversations and workforce planning You operate with strong self-sufficiency and act proactively to achieve results You demonstrate grit, resilience, and resourcefulness when navigating ambiguity or shifting priorities You communicate with clarity, empathy, and professionalism across technical and non-technical audiences You move quickly while maintaining attention to detail, and are energized by building processes in a fast-paced, evolving environment You are passionate about building diverse, high-performing teams that power healthcare innovation You live our core values: Respect. Reliability. Resilience. Interview Process Our interview process is designed to be thoughtful, transparent, and efficient. Here’s what you can expect: Hiring Manager Interview You’ll meet with Katie (Director of Talent & Hiring Manager) to discuss your background, experience, and alignment with Healthie’s culture, mission and values. (30 minutes) Executive Conversation You’ll meet with Erica (CEO + Cofounder) for a high-level conversation about Healthie’s vision, values, and team culture. This is an opportunity to ask questions and hear directly from one of our founders about where we’re headed and what matters most. (20 minutes) Panel Interview – Group Round A group conversation with Cindy (Director of People Operations), Anna (VP of Finance), and Lee (Executive Assistant) from our Operations team. This round will focus on cross-functional collaboration, communication, and culture fit. (45 minutes) Peer & Stakeholder Interview Two individual interviews with one of our hiring stakeholders and Tariq (COO). This round will allow you to connect with an internal stakeholder as well as our COO. (30 minutes each) Reference checks To learn more about Working at Healthie & our benefits, click here.To learn more about Working at Healthie & our benefits, click here. Healthie participates in e-verify Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.