HealthFirst

Design, develop, test, deploy, and maintain personalized communication applications and workflows while collaborating with Scrum teams and supporting system uptime. | Requires a bachelor's degree or equivalent experience, strong Java, JavaScript, and SQL skills, plus API integration, Agile, and CI/CD experience. | The Senior Application Developer will design and develop solutions that automate specific business processes, by working with various business units and departments to satisfy their requirements. Their primary responsibilities will include working with scrum team members and colleagues to analyze business requirements, design solutions, code and implement solutions, and unit testing solutions. The function of the team is to manage, review, edit and generate time-critical personalized communications – both in print and electronically. This will be accomplished by consuming payloads from multiple applications and systems, writing and leveraging custom APIs, and expanding and optimizing a major platform within the company. Senior Developers have knowledge of the fundamentals of software development and design within Agile Scrum teams. They are fast, self-driven learners. They have a demonstrable passion for application development and optimal performance. They are keen to take every opportunity to enhance their skillset by adopting new skills. They are pro-active and seek out new approaches, better solutions. Senior Developers must be adaptable, flexible: willing to pitch in and pivot as necessary to support their colleagues. Agile. They are able to migrate existing solutions from one development stack to another, based on the organization’s roadmap. They are dependable and committed - they and share responsibility for system up-time, deployments, and ticket remediation. They are committed to the team, the platform, the company, and most of all our members. Duties & Responsibilities: Design, develop, and maintain personalized communication applications and workflows Develop unit tests and provide code coverage to accurately test business logic and functionality Participate in developing specifications, such as user stories and designs Design and build solutions for complex issues and problems Document designs, issues, solutions, tips & tricks as needed Foster a team approach to software development and delivery Stay current in new IT technologies to maintain a high level of subject matter expertise Perform deployments, manage CICD Minimum Qualifications: Bachelor's Degree or equivalent experience Experience developing code using the following programming languages: Java & JavaScript Strong SQL skills API integration and/or application or web development experience Content Management or Correspondence generation experience Knowledge of CICD use/operations Experience in Agile environments and methodologies Practical knowledge of XML, JSON Practical knowledge of Web Services (REST) Experience using VersionOne or JIRA Preferred Qualifications: Experience with AWS Experience with Customer Communications Management (CCM) systems - such as Quadient (formerly GMC) Inspire or a Content Management Application Experience with Informatica or MuleSoft Experience with Jenkins Experience with TruCare, Pega Familiarity with ServiceNow WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC. Know Your Rights All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $94,100 - $136,000 All Other Locations (within approved locations): $82,500 - $122,740 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

Manage enterprise cloud solutions, automate operations, set infrastructure standards, mentor engineers, and support reliable, secure cloud-native services. | Requires 10+ years of cloud infrastructure and automation experience, deep Linux/Unix and Windows expertise, Infrastructure as Code skills, and a technical degree or equivalent experience. | The Principal Engineer, Cloud Systems is an integral driver of the Healthfirst cloud infrastructure and operational excellence strategy. This role manages enterprise solutions in both public and private clouds while also utilizing tools to automate system deployment and configuration management tasks. The Principal Engineer, Cloud Systems is a Subject Matter Expert (SME), senior technical leader, and key decision maker for Engineers and Sr. Engineers who works collaboratively and/or autonomously in creating solutions. The Principal Engineer, Cloud Systems works with diverse technologies utilizing orchestration tools and automation to eliminate manual operations and create reliable and repeatable service delivery. The role is responsible for establishing standards of usage across our public and private cloud footprint. The Principal Engineer, Cloud Systems works with and mentors’ other engineers to identify efficiency opportunities, eliminate waste, and improve the resiliency of our infrastructure platforms, while working with application development teams to support continuous delivery of new capabilities. Duties & Responsibilities: Works vertically and horizontally across the Infrastructure and Operations portfolio supporting private/public cloud systems, operating systems, middleware, storage, database platforms, and other key infrastructure products. Assists department leadership by providing informal coaching and direction to I&O Engineering team Subject matter expert for advanced analysis and resolution of the most complex issues Develops repeatable automation to deliver capabilities more efficiently. Devises solutions to problems impacting mission critical systems and implements automation to prevent reoccurrence. Supports and implements private cloud Hybrid Cloud Infrastructure (HCI) technologies. Plays a senior role within a Center of Excellence for cloud usage and cloud development standards. Maintains an accurate picture of existing server, storage, networking, software and hardware and virtual environments to support scaling against various project requirements. Ensures all usage of cloud environments meet governance standards and contributes to improving standards for security and operational efficiency. Creates Standard Operating Procedures (SOPs) for Healthfirst operations teams to support the operations of the products. Acts as a senior escalation point for operations and delivery teams for incident and ticket resolution and participates in an on-call rotation. Serves as a technical leader within Infrastructure & Operations as well as with Development teams in areas of Cloud technology and automation. Other duties as assigned or required. Minimum Qualifications: Technical degree from an accredited institution or a high school diploma or a GED from an accredited institution with equivalent work experience. Experience in designing, building, and managing Linux/Unix-based and Windows systems. Extensive cloud experience within Amazon Web Services (AWS), Azure, Google Cloud Platform (GCP), etc. I&O Engineering work experience including oversight of public and private cloud technologies Proven and demonstratable experience with automation scripting tools including BASH, Python and/or PowerShell. Extensive Infrastructure as Code (IaC) experience with automation and open-source tools. Proven work experience in identifying repeatable processes and partnering with teams to push innovation and automation. Preferred Qualifications: Advanced degree in Computer Science or Technical field. AWS Certified Solutions Architect. GCP/Nutanix Certification. Experience in a Cloud Center of Excellence and driving business innovation. Experience implementing cloud services with an Infrastructure as code methodology using cloud formation, Ansible, or Terraform. Experience supporting Infrastructure as Code and CI/CD integration. Experience supporting and integrating database services both on-premise, and leveraging cloud hosted technologies. Expert understanding of cloud security best practices and implementing a least privileged model of access in AWS. Deep troubleshooting skills that involve analysis of logs, network traces, configuration data, automation tools to resolve issues until end-to-end systems are functioning. Experience with Kubernetes, deploying, and supporting containerized applications. Experience working with development teams as a cloud engineering subject matter expert to create cloud-native applications. Experience with system health monitoring and optimizing performance following Site Reliability Engineering (SRE) principles with leading industry tools. Experience working in regulated and/or high-security environments and industries (PCI, HIPAA, HITRUST, etc.). WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC. Know Your Rights All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $134,600 - $194,480 All Other Locations (within approved locations): $119,600 - $177,905 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

Lead production support team to ensure product stability, resolve issues, and improve processes. | Requires 5-7 years production support experience, strong SQL skills, CI/CD knowledge, leadership ability, and good communication. | As a Software Production Support Lead, you will ensure the stability, availability, and performance of our products. You will collaborate with cross-functional teams to investigate complex technical issues, support users, and contribute to the continuous improvement of our processes. Duties & Responsibilities • Reviews and analyses the tickets escalated from the various program teams (including SAM, I&O, development) and ensure timely resolution • Prioritize tickets based on urgency, impact, and relevance, categorizing them as either needing further investigation, resolution guidance, or escalation • Use high-level SQL skills to query databases as needed to gather information and understand potential data-related issues for troubleshooting • Ensuring all incident tickets are resolved in a timely and comprehensive manner • Establish measures to ensure that tickets are tracked based on agreed SLAs and create weekly/monthly/quarterly metrics • Coordinate root cause analysis (RCA) for recurring issues and log bugs/enhancements to address the cause • Provide detailed and precise guidance to the impacted teams, offering solutions and instructions to resolve issues without engineering intervention where possible • Document resolution steps and any new learnings in an internal knowledge base to aid future troubleshooting • Log detailed and comprehensive bug reports for the development team, including steps to reproduce the error, screenshots, SQL query results if necessary, and any other relevant diagnostic information • Regularly track the status and progress of logged bugs with the development team, ensuring they are prioritized appropriately and addressed within agreed timelines. • Report on bug lifecycle metrics, such as time to resolution and recurrence rates, to inform product management and development teams of patterns or critical areas needing attention • Collaborate with the development team whenever necessary to clarify bug reports and understand fixes • Continuously improve and maintain a deep understanding of the Healthfirst application’s functionality, including new features and updates • Provide regular feedback to the product team about user experience pain points, frequently asked questions, or underutilized features • Generate reports on support trends to help guide strategic decisions and improve overall customer satisfaction. Minimum Qualifications • Bachelor’s degree in computer science, Computer Engineering, or Information Systems or High School Diploma/GED with relevant work experience • 5 to 7 years of relevant experience in production support • Minimum 5 years of hands-on experience in SQL experience in a professional setting • Minimum 2 years of working experience in Continuous Integration and Continuous Deployment (CI/CD) using Jenkins, Maven, Git and/or comparable toolsets • Familiarity with Middleware: Workato/MuleSoft, Service Now, Splunk, and Tableau • Working knowledge on Amazon Web Services (EC2, S3, Lambda) • Demonstrated ability to learn new technologies and learn quickly • Should be able to lead a team independently and mentor team members • Experience in supporting Health Insurance products is highly desirable • Excellent oral and written communication skills • An amazing ability to thrive in a multi-tasking environment and operate successfully under planned deadlines • Eagerness to learn, adapt and perfect your work Preferred Qualifications • Health insurance domain experience • Experience working in Agile environment Compliance & Regulatory Responsibilities: NA License/Certification: NA Hiring Range*: • Greater New York City Area (NY, NJ, CT residents): $94,100 - $136,000 • All Other Locations (within approved locations): $82,500 - $122,740 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. • The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.