HealthEquity

Lead AI-powered support experiences and low-code automation, govern operations, and improve service performance through cross-functional work. | Requires 7+ years of customer operations or support automation leadership and deep familiarity with AI-enabled service models; a relevant bachelor's degree is preferred. | Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How you can make a difference The Director, Automation Operations is responsible for establishing and leading the Automated Operations capability within Member Services. This role serves as the operational owner of deployed AI support experiences, low/no-code support automation, and team member productivity solutions. As HealthEquity transitions to an AI-first support model, this leader oversees the ongoing health, performance, accuracy, and continuous improvement of AI-powered supportexperiences while developing internal capability to build, maintain, and optimize automation solutions that improve member experience and operational efficiency. The Director partners closely with Member Services Strategic Programs, Human Support Operations, Product, Engineering, Digital Experience, Operations Excellence, and Operational Analytics to ensure AI and automation capabilities achieve measurable business outcomes and improve the support experience for both members and internalteam members. What you’ll be doing Own operational performance of deployed Member Services AI support experiences. Monitor AI agent health, containment, resolution quality, escalation accuracy, repeat contact impact, and member outcomes Establish operational rhythms for AI performance inspection, defect review, prioritization, and improvement. Create and manage improvement backlogs for AI agents and automated support workflows. Analyze conversational data, escalation trends, and frontline feedback to identify optimization opportunities. Lead the development, deployment, and optimization of low/no-code support automation solutions for Member Services. Build automation capabilities that improve team member productivity, reduce manual work, and streamline service delivery. Establish governance, release management, testing, documentation, and quality standards for Member Services owned automations. Develop reusable automation patterns, operating standards, and implementation playbooks Partner with Human Support Operations to improve AI-to-human handoffs, escalation logic, and exception routing. Ensure automation experiences prepare human teams for complex, highly regulated, high-value, or sensitive member interactions. Improve agent experience through team member-facing automation, agent assist capabilities, workflow simplification, and support tooling. Build a scalable Automated Operations capability inside Member Services. Develop role profiles, skill paths, qualification standards, and training plans for future automated operations contributors. Mentor team members in low/no-code development, AI agent optimization, automation testing, and operational governance. Reduce dependence on external technical resources where appropriate while maintaining alignment to enterprise technology standards. Lead Automated Operations analysts, automation specialists, or other assigned team members. Develop a culture of innovation, experimentation, accountability, and continuous improvement. Establish performance management, coaching, and development practices for the function. Build strong collaboration across business, technical, and operational teams. Partner with Member Services Strategic Programs on launch readiness, automation requirements, and support design requirements. Translate business and member experience requirements into technical operational solutions and prioritized improvement work. Influence roadmap decisions using operational data, member experience insights, and support performance outcomes. Support enterprise AI and automation initiatives impacting Member Services. Other duties as assigned. What you will need to be successful Bachelor’s degree in Business, Information Systems, Operations Management, Computer Science, or related discipline preferred. 7+ years of leadership experience in customer operations, automated operations, support automation, contact center technology, or related fields. Demonstrated experience with AI-enabled customer support, support automation, workflow automation, or digital first service models. Experience leading operational transformation initiatives in a complex environment. Experience building or governing low/no-code solutions preferred. Deep understanding of customer support operations and support performance metrics Experience with conversational AI, virtual assistants, agent assist, knowledge systems, and support automation. Strong analytical and operational problem-solving skills. Ability to translate business requirements into technical operational solutions. Strong stakeholder management and influencing capability across Product, Engineering, Operations, and Digital Experience. Understanding of compliance, quality, and governance needs in regulated support environments preferred. Physical/Mental Requirements and Demands: Work requires normal range of hearing, vision and verbal communication skills, with or without a reasonable accommodation. Must be able to use a telephone or headset equipment and operate a keyboard and other office equipment, with or without reasonable accommodation. Must be able to spend prolonged periods of each workday on the phone. The ability to perform work at a computer station for 6-8+ hours a day and function in an environment with frequent interruptions is required. Must be able to lift and move material weighing up to 20 lbs. May experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. To help you succeed in your role and ensure member information stays protected, we require that you maintain a secure and stable work environment, i.e., safeguard client information, cameras on during work meetings, and provide a current updated photo. This is a core value of our culture and an essential job function for each of us. Travel Requirements: Moderate travel may be required (20-30%). #LI-Remote This is a remote position. Salary Range $144000.00 To $191000.00 / year Benefits & Perks The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including: Medical, dental, and vision HSA contribution and match Dependent care FSA match Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year Paid parental leave 401(k) match Personal and healthcare financial literacy programs Ongoing education & tuition assistance Gym and fitness reimbursement Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding training component. New Member Services Specialists whom have been in employed with us for 6 months must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters in Utah. HealthEquity covers all required travel and accommodations. HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process. Why work with HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. You belong at HealthEquity! HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page. HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot. HealthEquity uses Pindrop Pulse during certain interviews to support identity verification, interview security, and fraud prevention. By scheduling and participating in an interview where Pindrop Pulse is enabled, you acknowledge that Pindrop's technology may analyze information such as voice, video, device, network, and location-related signals to identify potential impersonation, deepfake activity, and other security risks. This information may be reviewed by HealthEquity's Talent Acquisition and Security teams to support a secure hiring process. All alerts and risk indicators are reviewed by trained personnel, and HealthEquity does not make hiring decisions based solely on automated analysis. We take privacy seriously. You have the option to opt out of Pindrop analysis. If you wish to opt out, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you before the interview, we will assume that you consent to HealthEquity's use of Pindrop Pulse for security verification purposes during the hiring process. At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together. As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.

Lead enterprise security culture and human risk programs, including education, phishing simulations, behavior change, and reporting security metrics to leadership. | Requires at least seven years in security awareness, GRC, or a related field, a bachelor's degree, strong communication skills, and familiarity with standards such as SOC 2, HIPAA, or ISO 27001. | Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How you can make a difference As Senior Manager, Security Awareness & GRC, you will lead HealthEquity’s enterprise human risk management and security culture strategy. This role turns complex cybersecurity, fraud, privacy, compliance, and AI governance topics into clear, engaging, behavior-focused programs that help teammates recognize risk, make safer decisions, and protect our members, clients, partners, and business. You will own the strategy, execution, measurement, and continuous improvement of enterprise security awareness programs, including phishing simulations, required training, teammate targeted education, new hire onboarding, executive messaging, internal and external security campaigns, and targeted communications for high-risk behaviors or emerging threats. You will partner closely with Security, GRC, Fraud, Privacy, Legal, HR, Marketing, Product Security, IT, and executive leadership to ensure security expectations are understood, actionable, and embedded into how work gets done. This role requires a strategic communicator, program builder, creative campaign designer, and cross-functional influencer who can connect risk, behavior, culture, and business outcomes. You will create scalable awareness experiences, advise leaders on human risk trends, support audit and regulatory expectations, manage vendor and platform relationships, and use data to continuously strengthen HealthEquity’s security culture. What you’ll be doing Drive continuous improvement efforts by identifying opportunities for enhancing security governance, risk management, and compliance practices. Drive HealthEquity’s enterprise security awareness and human risk management strategy, aligning teammate education, behavioral risk reduction, annual compliance expectations, and security culture priorities. Design, launch, and continuously improve enterprise campaigns that drive measurable behavior change, including Cybersecurity Awareness Month, Internet Safety Month, Fraud Awareness Week, phishing awareness, AI governance education, and emerging threat communications. Lead the creative development of security awareness campaigns, including campaign themes, visual concepts, messaging frameworks, presentation materials, social and intranet graphics, videos, newsletters, recognition assets, and teammate-facing engagement experiences. Own the strategy and execution of phishing simulation programs, targeted learning, reporting workflows, reinforcement messaging, and recognition programs that encourage timely reporting and safer decisions. Work with third party partners to create and maintain a range of security awareness educational materials, including e-learning modules, newsletters, posters, and videos, tailored to different audiences. Establish metrics to assess the effectiveness of the security awareness program, including pre- and post-training evaluations, incident reports, and employee feedback. Contribute in development and implementation of security metrics and key performance indicators (KPIs) to measure the effectiveness of security controls, risk mitigation strategies, and compliance efforts. Regularly analyze and report on security metrics to senior management, identifying trends, areas of improvement, and actionable insights. Work closely with Security, IT, Fraud, Product, HR, Marketing, Legal, Privacy, and other departments to integrate security awareness into existing training and onboarding processes. Ensure that security policies and procedures are effectively communicated and understood throughout the organization. Collaborate with the Security Operations Center to provide guidance and support during security incidents, helping to educate employees on the importance of reporting suspicious activities. Collaborate with security engineering organization to effectively identify and implement relevant tools and technologies to support the end to end human risk management of security awarness. Lead through influence across cross-functional partners, balancing strategic program ownership with hands-on execution in a fast-paced, highly regulated environment. Stay current on security threats, social engineering trends, AI risk, regulatory expectations, and awareness best practices to keep programs relevant, timely, and effective. Advise leadership on human risk trends, communication risks, adoption barriers, and opportunities to improve security behavior across the enterprise. Manage and mentor a team of security awareness specialists, fostering a collaborative and innovative environment. As needed, participate in comprehensive risk assessments and vulnerability analyses to identify potential security risks and recommend appropriate mitigation strategies. This will require leading and influencing cross-functional teams and stakeholders at all levels of the company. Manage identification and rollout of scalable innovative technologies to support security governance, including developing usage policies and guidelines, audit, and control processes. Other duties as assigned. What you will need to be successful Education and Experience: Bachelor’s Degree, in information security, information technology, communications, marketing, education, instructional design, psychology, behavioral science, business, or related discipline is preferred. Equivalent experience in security awareness, human risk management, change management, communications, or enterprise program leadership may be considered. 7+ years of professional experience in security awareness, human risk management, information security GRC, IT compliance, IT audit, privacy, legal, communications, marketing, education, instructional design, change management, or enterprise program leadership, preferably in a technology setting or highly regulated industry. Specialized Knowledge, Skills, and Abilities: Proven experience leading enterprise security awareness, human risk management, or security culture programs in a regulated environment. Strong ability to translate technical, regulatory, and risk concepts into clear business and teammate-facing communications. Experience designing behavior-focused campaigns, executive communications, training programs, newsletters, videos, intranet content, and internal engagement strategies. Strong creative direction skills, including the ability to turn complex security, fraud, privacy, compliance, and AI governance topics into memorable campaign themes, branded visuals, executive-ready materials, and teammate experiences that drive action. Experience using phishing simulation data, training metrics, reporting trends, and engagement insights to measure program effectiveness. Experience with O365 applications (Word, PowerPoint, Excel). Additional Education/Certification preferred but not required, e.g. CIPP or CIPM, CDPSE, CISSP, CISM, CISA, CCSA. Experience interacting with and working directly with/for internal/external business partners. Able to work collaboratively in a fast-paced technology environment, where willingness to learn and adapt is critical. Strong level of knowledge in at least one of industry standards and best practices such as SOC1, SOC2 Type II, ISO/IEC 27001 Certification, HIPAA Compliance, HITRUST, and PCI/DSS. Strong understanding of social engineering, phishing, data protection, AI governance, privacy, fraud risk, incident reporting, and secure behavior principles. Ability to operate independently, prioritize competing requests, and drive large-scale programs with limited resources. Excellent storytelling, change management, and stakeholder communication skills. Experience influencing others to take action. Certifications, Licenses, Registrations: CompTIA CYSA or comparable certification #LI-Remote This is a remote position. Salary Range $120500.00 To $157000.00 / year Benefits & Perks The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including: Medical, dental, and vision HSA contribution and match Dependent care FSA match Uncapped paid time off Paid parental leave 401(k) match Personal and healthcare financial literacy programs Ongoing education & tuition assistance Gym and fitness reimbursement Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations. This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date. HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process. Why work with HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. You belong at HealthEquity! HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page. HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot. At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together. As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.

Lead strategy and execution of consumer-facing products focusing on engagement and personalization. | Bachelor's degree and 5-7 years product management experience with strong data and stakeholder skills. | Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How you can make a difference The Sr Product Manager will lead the strategy and execution of products focused on driving member engagement, personalization, and positive behavior change. This individual will help shape experiences that encourage customers to take meaningful actions related to saving, spending, investing, and financial wellness through personalized recommendations, next-best actions, and data-driven engagement strategies. This role requires a product leader who can bridge customer needs, business objectives, and technical execution while partnering closely with Engineering, Data Science, UX, Analytics, and external partners to deliver innovative consumer-facing experiences. What you’ll be doing Define and measure customer engagement and behavior change outcomes through product strategy, experimentation, and analytics. Lead the development of personalized customer experiences, including recommendation systems, next-best-action capabilities, and engagement frameworks. Prioritize product opportunities and roadmap investments based on member needs, business value, technical feasibility, and data insights. Drive product discovery through member research, data analysis, experimentation, and stakeholder collaboration to identify and validate opportunities. Collaborate with Engineering, Data Science, and Analytics teams to leverage customer insights, behavioral data, and predictive models in product development. Drive integration initiatives involving internal platforms, APIs, data ecosystems, and third-party technology partners. Establish success metrics and monitor engagement, adoption, retention, and customer experience outcomes to continuously improve product performance. Mentor and guide junior Product Managers, sharing best practices and providing career development support. Monitor and analyze product performance, using insights to drive continuous improvement. Validate concepts to ensure that the solution will solve the clients’ and member needs. Create and present business cases and data to executive and cross functional teams. Other duties as assigned What you will need to be successful Bachelor's degree in Business, Computer Science, or a related field, or equivalent relevant work experience; MBA preferred. 5-7 years of experience in product management, with a proven track record of successful product delivery. Demonstrated ability to work collaboratively with stakeholders and project team members to further the business objectives of our products and services. Passionate about understanding market drivers and proactive in gathering data to validate the existing and incremental market opportunities. Proven track record of delivering customer-facing products that drive engagement, adoption, retention, or measurable behavioral outcomes. Product Management experience working with consumers directed benefits is strongly preferred. Proven track record of using customer research, behavioral insights, analytics, and experimentation to identify opportunities and validate product solutions. Experience delivering products involving APIs, platform integrations, data-sharing architectures, recommendation engines, or connected digital ecosystems. Strong understanding of Agile methodologies. Strong project management experience Strong strategic thinking and decision-making skills. Proven ability to mentor and develop junior team members. Infrequent travel may be required #LI-Remote This is a remote position. Salary Range $120500.00 To $157000.00 / year Benefits & Perks The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including: Medical, dental, and vision HSA contribution and match Dependent care FSA match Uncapped paid time off Paid parental leave 401(k) match Personal and healthcare financial literacy programs Ongoing education & tuition assistance Gym and fitness reimbursement Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations. This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date. HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process. Why work with HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. You belong at HealthEquity! HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page. HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot. At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together. As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.

Design and maintain IAM frameworks across multi-cloud environments integrating AI for security automation and compliance. | Bachelor's degree and 8-10 years experience in IAM engineering, cloud security, or GenAI/ML engineering with strong IAM protocols and cloud platform knowledge. | Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How you can make a difference Join our team as an IAM Cloud Security Engineer. This role combines expertise in Identity and Access Management (IAM), cloud security, and Generative AI (GenAI) to design, secure, and operate AI-driven systems in our cloud environments. This is a game-changing role driving innovation with AI to identify non-standard cloud access, standardize through remediation, and automate IAM cloud functions. Innovate with AI by leading the development of advanced tools that summarize complex issues and recommend remediation plans, while continuously refining automated and manual administration while reducing the need for human intervention. You will build and deploy cutting-edge AI agents using platforms like Azure and Langchain, creating intelligent systems that can autonomously detect anomalous activities. This role sits at the intersection of IAM engineering and IAM cloud security. It provides a unique opportunity to collaborate and lead cross-functional efforts with internal business and technical application owners, various lines of business within the organization, and governance and compliance teams by constantly evolving and maturing identity and access processes with the use of AI. As organizations adopt AI at scale in the cloud, securing both the infrastructure and the AI workloads is critical. This role ensures that identity, access, and security controls are embedded into AI/ML systems, protecting sensitive data, preventing unauthorized access, and maintaining compliance. What you’ll be doing Design, implement, and maintain IAM frameworks (SSO, MFA, RBAC, PAM) across multi-cloud environments (AWS, Azure, GCP). Harden cloud environments using IAM policies, KMS, WAF, GuardDuty, Defender for Cloud, and compliance tools. Automate identity lifecycle management, provisioning, and deprovisioning. Define and standardize IAM cloud access structures and secure cloud configurations. Build detection pipelines, automate compliance checks, and integrate CEIM tools Support the secure use of Generative AI capabilities within IAM environments, including use cases related to access analysis, anomaly detection, issue summarization, remediation recommendations, and operational workflow automation. Contribute to the design, testing, and refinement of AI-enabled IAM tools, prompts, retrieval strategies, and automation workflows that improve detection of non-standard access and support governance activities. Partner with senior engineers, architects, and security teams to ensure AI-enabled IAM solutions align with model governance, data protection, API security, access control, and compliance expectations. Collaborate with the AI COE and AI Engineering team for best practices, technology, and AI support needs. Support cloud non-human identity hygiene, including discovery, inventory review, ownership validation, credential and secret rotation support, stale or orphaned identity cleanup, privilege right-sizing, and key or policy review. Strengthen authentication security by supporting modern authentication architecture, account fencing, reduction of legacy or non-standard authentication paths, and detection of risky sign-in behavior. Configure and maintain authentication and authorization controls to ensure secure access to internal, external, cloud, and hybrid systems. Automate IAM processes and workflows using scripting, integrations, and approved tooling to improve consistency, reduce manual work, and strengthen control execution. Define, implement, and support Conditional Access and adaptive access policies, including Microsoft Entra ID controls, to advance Zero Trust principles. Support the modernization and migration of IAM capabilities across cloud environments, including access policy design, entitlement governance, identity federation, and integration between on-premises and cloud systems. Assess authentication and authorization baselines, identify non-standard or risky access patterns, and support risk-based remediation plans. Support Cloud Infrastructure Entitlement Management and related cloud access governance activities, including visibility into permissions, excessive access, and entitlement risk. Collaborate with internal teams, application owners, governance, audit, compliance, and business stakeholders to define access requirements, user roles, permissions, and remediation actions. Develop and maintain documentation, procedures, dashboards, KPIs, KRIs, and reporting to support IAM operations, access governance, remediation tracking, and control effectiveness. Stay current with IAM, cloud security, authentication, automation, AI security, and regulatory trends to continuously improve IAM practices and reduce risk. What you will need to be successful Education and Experience: Bachelor’s degree in computer science, information technology, cybersecurity, data science, or a related field, or equivalent practical experience. 8-10 years years in IAM engineering, cloud security, or GenAI/ML engineering. Experience supporting IAM capabilities in cloud or hybrid environments, including Microsoft Entra ID, Okta, Azure, AWS, GCP, or similar platforms. Experience implementing, supporting, or automating identity lifecycle management, access controls, authentication policies, and entitlement governance. Experience applying automation, scripting, or AI-enabled tools to improve IAM operations, access governance, or security workflows preferred. Specialized Knowledge, Skills, and Abilities: Strong knowledge of IAM concepts, including SSO, MFA, RBAC, PAM, identity federation, access governance, provisioning, deprovisioning, and periodic access reviews. Knowledge of authentication and authorization protocols such as SAML, OAuth, OIDC, LDAP, and JWT. Experience with Microsoft Entra ID, Okta, Azure AD, or similar IAM platforms. Familiarity with cloud security concepts and tooling, including IAM policies, KMS, SIEM, Defender for Cloud, cloud logging, policy enforcement, and compliance monitoring. Experience with scripting or automation using PowerShell, Python, Bash, SQL, or similar tools. Understanding of non-human identities, service accounts, secrets, keys, privileged access, and cloud entitlement risk. Familiarity with AI-enabled automation, retrieval-augmented generation, prompt design considerations, AI model security risks, or secure use of GenAI in enterprise environments. Ability to assess IAM risks, analyze complex access patterns, and translate findings into clear remediation actions. Strong analytical, troubleshooting, and problem-solving skills with attention to detail. Effective communication skills, with the ability to partner across technical teams, business stakeholders, governance, compliance, and audit. Knowledge of regulatory and compliance frameworks such as HIPAA, SOX, GDPR, and related security standards. Certifications: CISSP, CIPP, or IAM-specific certs. Cloud Security: AWS Security Specialty, Azure Security Engineer Associate (AZ-500), CKS. GenAI/ML: MLOps tools (MLflow), LLM frameworks (LangChain, Llama), RAG, GPTs. #LI-Remote This is a remote position. Salary Range $115000.00 To $149500.00 / year Benefits & Perks The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including: Medical, dental, and vision HSA contribution and match Dependent care FSA match Uncapped paid time off Paid parental leave 401(k) match Personal and healthcare financial literacy programs Ongoing education & tuition assistance Gym and fitness reimbursement Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations. This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date. HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process. Why work with HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. You belong at HealthEquity! HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page. HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot. At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together. As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.