HealthEdge

Lead and scale a team to drive improvement initiatives and manage complex cross-functional programs in BPaaS Claims operations. | Requires 8+ years operational excellence or management experience, 3+ years leadership in complex programs, bachelor's degree, and preferred Lean Six Sigma or project management training. | Overview HealthEdge is seeking a Director – Business Operations Support-Enrollment (Director I/II – Operations) to lead and scale a team within our Operations Enable and Governance function. The Director will own and drive the execution of Customer and Organizational Improvement initiatives within and across BPaaS Claims operations. This role is responsible for managing complex, cross-functional initiatives across multiple client accounts, delivering measurable and sustained improvements in cost, quality, and efficiency, and partnering with the Operations leadership team. Key Responsibilities Lead end-to-end ownership and execution of process and technology improvement initiatives across Claims Adjudication BPaaS customers. Own operational excellence delivery across a portfolio of BPaaS client accounts, balancing performance, risk, and value realization at scale. Manage complex program planning and delivery, including timelines, resource allocation, risk management, and executive stakeholder communication. Conduct operational assessments and partner with functional leaders to identify inefficiencies, scalability constraints, and improvement opportunities. Develop clear requirements focused on desired business outcomes for customer requested changes and other strategic initiatives. Perform root cause analysis and develop actionable recommendations for process optimization and measurable performance improvement. Document work instructions and plan training programs to support Operations enablement and change management. Develop and maintain program dashboards to track KPIs, cost savings, efficiency gains, and transformation outcomes for tracking. Coordinate cross-functional teams to implement process improvements, automation, and workflow optimization at scale. Ensure standardization and scalable adoption of processes and best practices across customer accounts. Collaborate with technology teams to support and enable automation initiatives (RPA, AI/ML). Lead change management efforts to ensure adoption, sustainability, and long-term value realization of improvements. Facilitate governance processes, including executive review cadences and escalation protocols. Communicate program progress, risks, and outcomes to executive stakeholders and client leadership. Mentor and develop team members, building future operational leaders within the operational excellence function. Qualifications 8+ years of experience in operational excellence, process improvement, or direct operational management within complex, multi-client, and/or enterprise service environments. 3+ years of leadership experience managing complex, cross-functional programs or initiatives with executive-level visibility. Deep expertise in BPaaS operations, particularly within regulated healthcare environments including enrollment, claims processing, and contact center operations. Proven ability to deliver measurable and sustained improvements in cost, quality, efficiency, and operational performance at scale. Excellent program management, analytical, and executive stakeholder engagement skills. Bachelor’s degree or equivalent combination of education and demonstrated professional experience required; Lean Six Sigma and project management training, or demonstrated hands-on leadership of large-scale process improvement programs, strongly preferred Geographic Responsibility: Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote **The annual US base salary range for this position is $189,000 to $205,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

Lead a team to ensure operational excellence through quality governance, SLA adherence, and continuous process improvement. | Experience in managing teams, enforcing quality standards, driving corrective actions, and collaborating with stakeholders to optimize processes. | Overview Role Purpose To lead and manage a team in delivering operational excellence through rigorous performance integrity, quality governance, and continuous process improvement, ensuring SLA and KPI targets are consistently met, compliance standards are upheld, and corrective actions are systematically executed. The role drives a culture of accountability, transparent communication, and disciplined process adherence while developing team capability and maintaining strong stakeholder relationships. Key Responsibilities Performance Integrity & Quality Governance • Own and enforce adherence to quality standards across the team; ensure leads conduct regular quality checks and provide structured, actionable feedback • Lead root cause analysis (RCA) following all major incidents or escalations; drive corrective and preventive action (CAPA) plans through to completion • Monitor team output, productivity, and compliance metrics in real time, escalating risks proactively • Ensure zero-tolerance approach to SOP non-compliance; identify gaps and implement sustainable corrective measures Process Improvement & Optimization • Proactively identify opportunities to improve service levels, reduce process defects, and eliminate cost inefficiencies • Collaborate with clients and internal teams to close process gaps and implement durable solutions • Promote technology and innovation as levers for process improvement; introduce new standards and best practices • Update SOPs and job aids on a weekly basis to reflect current process and regulatory requirements • Lead complex, multi-component improvement projects, breaking them into executable components and guiding the team through delivery Operations & SLA Management • Ensure the team handles all work received and meets defined SLA commitments • Conduct capacity planning aligned to demand and maintain operational continuity • Make sound decisions on matters affecting customer satisfaction, compliance, and revenue generation Stakeholder & Client Management • Lead client and vendor calls; provide daily status updates and act immediately on flagged issues • Escalate unresolved issues to appropriate individuals per established guidelines • Own internal communications and change management for the function Team Leadership & Development • Set clear performance expectations; manage individual and team performance through regular coaching, feedback, and accountability conversations • Deliver on-floor training and one-on-one mentorship for new joiners; support lead development • Complete all mandatory training certifications on time and ensure team compliance with training requirements Measures of Success Performance Adherence • 100% team adherence to quality standards, SLAs, and defined processes • Number of SOP non-compliance incidents (target: zero repeat violations) • Zero client escalations; escalation response and resolution time where they occur • On-time completion rate for all mandatory training requirements across the team • RCA completion rate following incidents, timeliness and quality of output Process Improvement • Number of process improvement initiatives identified and successfully implemented • Measurable reduction in defect rates, rework, and process cycle times • Cost and efficiency savings attributable to optimization efforts • Frequency and quality of SOP and job aid updates • Number of new ideas, best practices, or innovations introduced per quarter • Rate of recurrence for issues with completed corrective actions Geographic Responsibility: Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. • Work across multiple time zones in a hybrid or remote work environment. • Long periods of time sitting and/or standing in front of a computer using video technology. • May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. #LI-Remote **The annual US base salary range for this position is $144,000 to $155,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

Manage end-to-end release execution lifecycle and coordinate release activities across global teams. | 3+ years experience in release engineering or DevOps with proficiency in Jenkins, Git, and Jira, plus strong communication skills. | Overview Overview: The Senior Release Engineer is the primary technical owner of the end-to-end release execution lifecycle for the HealthRules® Payer product line. This role transforms an approved payload into validated, customer-ready maintenance releases by owning every stage of the mechanics process: branch preparation, regression coordination, distribution synchronization, and final release delivery. The Senior Release Engineer operates with a high degree of independence and judgment, partnering closely with Engineering, QA, DevOps, Professional Services, Documentation, and Customer Success teams across US and India Standard Time (IST) time zones to drive every release to successful completion on schedule. This role also serves as the primary technical authority within the Change Control Board process, ensuring all release decisions are grounded in accurate version, branch, and compatibility data. Day-to-Day Operational Responsibilities The Senior Release Engineer maintains continuous awareness of all active release cycles and responds proactively to emerging issues throughout the workday. Monitor Microsoft Teams release channels (MR group chat, Release-Doc team chat, Release-UI team chat) and email throughout the workday; provide timely responses to engineering, QA, and stakeholder requests. Respond to messages in the MR group chat that require a response from the release team without delay; address time-sensitive communications immediately and do not allow messages to go unacknowledged during active release windows. Review Jira ticket statuses multiple times daily as a Code Freeze checkpoint; proactively engage developers and scrum teams when tickets are at risk of missing Code Freeze. Monitor GitHub Actions commit jobs and Jenkins commit jobs for all required products; coordinate resolution of build failures in the relevant Teams channels. Monitor regression job status throughout the day; review failure logs and engage the appropriate engineering or QA contacts to drive timely dispositions. Use the distro sync tool to confirm artifact alignment as release day approaches; resolve sync issues before the time constraint window closes. Serve as an active participant in MR stand-ups and Release Readiness calls. Maintain and update the CCB Confluence compatibility page to reflect the latest active release landscape; keep it in sync with Jira data. Notify the Customer Success Management (CSM) team of any changes affecting customer-specific tickets, branch information, Custom Code Certification scope, or compatibility questions. Release Backup Coverage and Knowledge Transfer The Senior Release Engineer is responsible for ensuring continuity of release execution during planned and unplanned absences. The role is expected to maintain documented, transferable process knowledge and to cross-train the Release Coordinator to perform distribution steps when needed. Document all release mechanics steps and maintain them in Confluence as the authoritative How-To reference for all products (Payor, Connector Classic, CPrime, Enrollment, Provider Directory). Cross-train the Release Coordinator on release distribution execution to ensure backup coverage is available during absences. Provide timely handoff information when PTO or leave is planned, including active release status, open regression dispositions, and any in-flight distro sync issues. Required Qualifications Experience 3+ years of release engineering, build and release, or DevOps experience in a software product environment. Demonstrated experience executing release processes across multi-component, interdependent product suites. Hands-on experience with Jenkins (or equivalent CI/CD tooling) for job execution and monitoring. Experience with branch management in Git or GitHub, including branch preparation and version management workflows. Experience coordinating release activities across multiple time zones, including geographically distributed engineering teams. Technical Skills Proficiency with Jira for ticket management, version release administration, and workflow tracking. Ability to read and interpret build logs, Maven POM files, and Nexus artifact repositories to diagnose release issues. Familiarity with Maven-based Java build systems and Nexus artifact repository structure. Working knowledge of GitHub Actions workflows and Jenkins pipeline job configuration. Soft Skills and Work Style Strong attention to detail and the ability to manage multiple concurrent release tracks without errors. Proactive, systematic communication style – able to surface issues early and drive cross-functional coordination. Comfortable operating with significant independence; escalates appropriately while resolving most issues autonomously. Strong written communication skills for release email composition and stakeholder-facing documentation. Highly organized with the ability to manage competing priorities and time-sensitive release windows simultaneously. Demonstrated ability to train and cross-train colleagues on complex technical processes. Preferred Qualifications Experience with HealthRules® Payer, Connector, Enrollment, or Provider Directory product architecture. Familiarity with HealthEdge's CCB process and release governance framework. Experience working within an Agile / Scrum engineering organization. Knowledge of source code escrow processes and artifact management requirements. Experience with eazyBI, JQL reporting, or Jira dashboard configuration for release metrics. Familiarity with DMAIC or similar process improvement frameworks (Six Sigma, Lean). Geographic Responsibility: Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote **The annual US base salary range for this position is $108,000 to $115,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

Develop and implement backend Java application features and ensure quality through testing within an agile team. | Minimum 8 years commercial software development, bachelor degree in Computer Science, proficiency in Java, J2EE, SQL, Agile, CI/CD, and DevOps. | Overview Position Overview: We are looking for a Senior Software Engineer to join the team here at HealthEdge. This role will contribute to the future direction and vision of the product suite, including new feature development and bug fixes. About the Technology Team: Our Technology Team is a dynamic group of innovators reshaping the future of healthcare technology. This team thrives on collaboration, bringing together top talent from diverse backgrounds to create scalable, secure, and cutting-edge platforms. With expertise in cloud infrastructure, AI, and user experience design, they enable transformation for healthcare health plan solutions. Beyond technical excellence, the HealthEdge Technology Team is passionate about empowering clients. They prioritize transparency, thoughtful resource allocation, and a commitment to seamless experiences. Guided by visionary leadership and a deep enthusiasm for innovation, this group is redefining what’s possible in healthcare technology. Your Impact: Implement new product features according to specific requirements while adhering to the highest professional development standards. Work as a back-end server engineer in an agile development team alongside other developers, PMs and QA engineers and participate in all phases of the development process. Design & develop application components in Java to maintain existing code and to create new services. Solve interesting technology and usability challenges on a daily basis. Ensure applications receive thorough unit, system, and integration testing. Provide solution support and troubleshooting following deployment. Promote agile principles and methodology. Contribute to the future direction and vision of the product suite including new feature development and bug fixes. What You Bring: A minimum of 8 years' related experience in a commercial software development role BS/MS Computer Science Strong object-oriented programming skills Hands-on development experience using Java, J2EE, XML, SOAP and SQL Familiarity with message queues, event sourcing, NoSQL data stores Prior experience with performance optimization and troubleshooting of Java applications Linux and shell or other Unix scripting languages as well as with Oracle and relational databases, including experience with database installation, administration, and performance tuning Experience working with application servers Prior experience with healthcare applications is a plus Experience in the full software development lifecycle using an Agile development process Experience working CI, CD and DevOps practices Strong problem solving and troubleshooting skills Excellent communication skills Bonus Points: Experience with healthcare applications Experience with IntelliJ, JUnit or JunitPerf Experience working with WebLogic application server Experience working with SOAP web services Experience with database installation, administration, and performance tuning Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the USType of Employment: Full-time, permanent Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote **The annual US base salary range for this position is $145,000-$162,000/Yr. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

Develop and enhance software products using Microsoft platform technologies and collaborate with teams to design features and ensure code quality. | Bachelor's or Master's degree with 3-5 years of experience and proficiency in C#, .NET, SQL Server, and modern JavaScript frameworks. | Overview Summary: The Software Engineer will collaborate with a team of developers and business analysts to develop new products and enhance existing systems. Success in this role requires strong critical thinking and problem-solving skills. Essential Duties and Responsibilities: Develop software according to given requirements and technical specifications. Work with WebAPI and JSON. Engage in database development, including SQL scripts, stored procedures, functions, and triggers. Create user interfaces and client displays. Design and develop complex application features. Produce well-organized, optimized, and documented source code. Debug existing source code and refine feature sets. Contribute to technical design documentation. Build and execute unit test cases to ensure code quality. Test the product in controlled, real situations before deployment. Innovate and develop high-value technology solutions to streamline processes. Coordinate with other developers and cross-functional teams. Work independently when required. Maintain attention to detail and ensure tasks are carried out to the highest standard. Education Qualification: Bachelor’s or master’s degree in Information Technology, Computer Science, or related work experience. 3-5 years of related experience. Skills and Competencies: Significant experience with Microsoft platform (.NET, MVC, C#, T-SQL). Experience with SQL Server and relational databases. Strong experience with SQL Queries (Stored procedures, Functions, Views, etc.). Experience working with APIs and microservices. Experience in MVC architecture. Proficiency with HTML 5, Web Services/SOAP, XML, JSON, WCF, and Web APIs. Experience with client-side JavaScript technologies like Angular or React (experience with both preferred). Experience integrating and working with 3rd party tools like AJAX, Kendo. Prior experience with performance tuning and related tools is an added advantage. Knowledge of design patterns and entity frameworks is an added advantage. Strong understanding of OOPS concepts. Experience with versioning tools like Tortoise SVN/Team Foundation Server/GIT. Solid background in Software Development Life Cycle. Enthusiasm for working on innovative products and technologies. Ability to work independently and in small teams. Adaptability to fast-paced environments and eagerness to stay updated with the latest trends. HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the US Type of Employment: Full-time, permanent Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote **The annual US base salary range for this position is $115,000 to $132,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

Lead planning, coordination, and execution of complex application releases and drive process maturity and release strategy. | 5+ years experience in release coordination or management, bachelor's degree preferred, proficiency in Jira, Azure DevOps, Agile/SAFe. | Overview Overview: The Senior Release Coordinator leads the planning, coordination, and execution of complex application releases at HealthEdge. Operating with a high degree of independence, this role serves as a strategic partner to cross-functional teams – guiding release strategy, driving process maturity, and ensuring consistent, high-quality delivery outcomes. The Senior Release Coordinator takes ownership of multi-stream release cycles, mentors junior team members, influences the continuous improvement of release management frameworks, and communicates release posture and risk to senior leadership and key stakeholders. This role is expected to identify systemic issues, recommend solutions, and lead the resolution of escalated release blockers with minimal direction. Strategic Planning & Release Ownership Own end-to-end planning and execution of highly complex, multi-team release cycles, including cross-product and cross-environment dependencies. Define and drive release strategy in alignment with organizational goals, product roadmaps, and customer commitments. Develop, maintain, and continuously mature release schedules, milestone frameworks, and dependency maps across concurrent release streams. Proactively identify scope, schedule, and risk exposure at the release level and drive resolution before impact occurs. Lead scope-locking processes and change control governance, ensuring adherence to release gates and decision criteria. Stakeholder Engagement & Executive Communication Serve as the primary escalation point and trusted advisor for release-related issues across product, engineering, QA, and business stakeholder groups. Communicate release status, risk posture, and strategic recommendations to senior leadership and executive sponsors with clarity and confidence. Lead cross-functional release readiness reviews, risk assessments, and post-release retrospectives, driving actionable outcomes and process improvements. Facilitate alignment across multiple value streams during complex or conflicting release scenarios, exercising sound judgment to recommend a path forward. Partner with external vendors and third-party integration teams on release coordination activities requiring senior-level engagement. Process Maturity, Governance & Continuous Improvement Design, document, and champion release management processes and standards, including change control procedures, version control governance, and release gating criteria. Lead the evaluation and implementation of automation, tooling enhancements, and scalability improvements across release management workflows. Drive adoption of release management best practices across development, QA, and product teams through structured enablement and consistent execution. Maintain and govern Release Management artifact repositories, ensuring documentation accuracy, completeness, and accessibility. Identify and act on opportunities to consolidate, simplify, or standardize release processes – including off-cycle, hotfix, and emergency release pathways. Leadership, Mentorship & Team Development Provide day-to-day guidance and mentorship to the Release Team, stakeholders and others. Model and reinforce release management standards, communication norms, and cross-team collaboration practices across the release team. Contribute to onboarding, training, and knowledge transfer for new team members and stakeholders entering the release management ecosystem. Act as a subject matter expert and strategic resource for the HRP Release Team and broader Release Management organization. Contribute to team-level goal setting, process design initiatives, and organizational capability-building efforts in an advisory or leading capacity. Operational Excellence & Decision-Making Exercise independent judgment in evaluating release risks, approving or escalating scope changes, and determining release readiness across assigned release cycles. Coordinate and manage all release requests end-to-end, including approval workflows, stakeholder alignment, and deployment coordination. Make real-time decisions during release execution to protect delivery commitments while minimizing operational risk. Serve as a decision-ready escalation resource when release blockers, stakeholder conflicts, or process ambiguities require authoritative resolution. Experience & Education 5+ years of progressive experience in release coordination, release management, or a closely related role within a software development organization. Demonstrated track record of managing complex, multi-product or multi-team release cycles with a high degree of independence. Bachelor's degree preferred; Associate's degree or equivalent combination of education and experience required. Prior experience in a senior individual contributor or informal leadership capacity, including mentoring peers or leading process improvement efforts. Technical Skills & Tooling Advanced proficiency in release management and project tracking tools such as Jira, Confluence, Azure DevOps, or equivalent platforms. Experience with release automation frameworks, CI/CD pipeline concepts, and integration tooling in a SaaS or enterprise software environment. Familiarity with version control systems (e.g., Git) and release branching strategies. Demonstrated ability to analyze release metrics, identify trends, and leverage data to drive process improvements and stakeholder reporting. Experience designing or administering Jira workflows, boards, and reporting configurations is a plus. Knowledge & Methodology Deep working knowledge of SDLC methodologies, Agile and SAFe principles, and release management best practices. Strong understanding of change control frameworks, risk management concepts, and operational readiness criteria. Familiarity with ITSM concepts (e.g., ITIL) and their application to release and change management processes. Healthcare technology or health plan industry experience is advantageous. Competencies & Attributes Exceptional organizational skills with a demonstrated ability to manage competing priorities across simultaneous high-complexity release cycles. Executive-level communication and influencing skills; able to navigate stakeholder dynamics and build alignment without formal authority. Proven ability to operate with minimal direction, exercise sound judgment, and make confident decisions under pressure. Strong facilitation skills with experience leading structured meetings, risk reviews, and retrospectives with diverse, cross-functional groups. Proactive, continuous improvement mindset with a commitment to raising standards and investing in team capability. Resilient and composed in fast-paced, high-stakes release environments; models calm and clarity for the broader team. Geographic Responsibility: Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote **The annual US base salary range for this position is $108,000 to $115,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

Lead complex software upgrade and release delivery programs with cross-functional teams ensuring quality and customer satisfaction. | 8+ years managing large-scale software delivery programs with PMP certification and strong executive communication skills. | Overview Senior Technical Project Manager Position Overview The Senior Technical Project Manager is responsible for leading and executing complex software upgrade and release delivery programs for HealthEdge’s highest-visibility customers. This role sits at the intersection of delivery excellence, executive stakeholder management, and customer success—owning end-to-end program oversight for the HealthRules Payer (HRP) platform and other HealthEdge products. Using Agile and structured project management methodologies, this person is a hands-on leader who drives on-time, high-quality delivery while maintaining an exceptional customer experience. The role requires managing cross-functional teams—infrastructure, engineering, customer success, and support—within a matrixed environment, with significant executive-level communication and relationship management responsibility. Your Impact Upgrade & Release Delivery Leadership • End-to-End Program Ownership: Lead all phases of customer upgrade and release delivery—from scoping and planning through execution, validation, and go-live—ensuring quality outcomes for high-visibility enterprise accounts. • Customer Engagement: Partner with Customer Success executives and senior customer stakeholders to develop upgrade strategies, translate technical plans into business-relevant communications, and maintain high confidence throughout the delivery lifecycle. • Release Planning & Coordination: Develop detailed upgrade timelines in collaboration with customers and internal teams, ensuring proper resource allocation, scheduling, and dependency management across all tracks. • Technical Coordination: Coordinate with engineering, cloud operations, product management, and security to ensure availability of required resources for deployment, validation, and cutover phases. • Issue Resolution & Escalation: Triage customer-reported issues during upgrade testing windows, provide escalation support for high-priority blockers, and facilitate rapid resolution to minimize customer impact and delivery delays. Project Management Excellence • Partner with team and department leaders for delivery of upgrade, release, and internal initiative activities. • Provide accurate estimates and comprehensive project charter documentation for new and ongoing programs. • Develop and manage program/project plans and timelines, including key milestones, critical path dependencies, and progress tracking against plan. • Identify and manage project risks and issues proactively; drive resolution of roadblocks to keep programs on track. • Ensure all project deliverables meet high quality standards, best practices, and customer contractual requirements. • Communicate project status, risks, and issues to key stakeholders and executive leadership through structured, regular updates and presentations. Delivery Quality & Governance • Own delivery quality metrics across the customer upgrade portfolio—tracking success rates, fix failure rates, and customer validation outcomes. • Drive continuous improvement by identifying systemic quality issues in the release process and partnering with engineering and QA to address root causes. • Ensure release readiness standards are met before customer deployments, reducing post-upgrade defects and escalations. • Maintain governance discipline across multi-customer programs with overlapping timelines and competing priorities. Organizational & Thought Leadership • Contribute thought leadership to Customer Operations strategy, particularly around upgrade delivery model improvements and scalability. • Act as liaison between Customer Operations, Engineering, Professional Services, and Product Management for program continuity. • Capture lessons learned from each customer upgrade to build institutional knowledge and prevent recurring issues. • Develop and maintain upgrade best practices, standard operating procedures, and customer-facing communication templates. • Support continuous improvement of delivery tooling, dashboards, and status reporting infrastructure. What You Bring What You Bring Required Qualifications • Education: BA/BS degree in a related field; PMP certification required or in progress. • Experience: 8+ years managing large-scale, enterprise-class software delivery or upgrade programs. • Team Leadership: Proven experience managing teams of 10+ resources within a matrixed, cross-functional environment. • Customer-Facing Skills: Demonstrated track record of direct senior customer engagement, relationship management, and translating technical complexity into clear business communication. • Executive Communication: Proven ability to prepare and deliver structured status communications, escalation briefings, and program reviews to executive leadership. Technical Skills • Project Management Tools: Solid hands-on experience with project management platforms; Smartsheet strongly preferred. • Agile Methodologies: Experience managing programs using Scrum Agile and hybrid delivery frameworks. • Release & Environment Management: Understanding of software release cycles, environment promotion pipelines, version management, and upgrade testing methodologies. • Risk Management: Proven ability to identify, assess, and mitigate technical and business delivery risks across concurrent programs. • Documentation & Reporting: Strong skills in building program status dashboards, stakeholder reports, and project documentation standards. Industry Knowledge • Healthcare Domain: Understanding of healthcare payer workflows including claims processing, benefits configuration, member enrollment, medical management, and provider contracting. • Business Practices: Strong knowledge of SaaS software delivery models, customer upgrade lifecycle management, and enterprise customer success practices. • Compliance: Experience with healthcare data security requirements, including PHI and PII handling protocols. Leadership & Communication • Customer-Centric Mindset: Strong customer service orientation with ability to build trust and maintain positive relationships throughout complex, high-stakes delivery programs. • Stakeholder Management: Excellent communication and presentation skills, with demonstrated ability to engage executive leadership and facilitate alignment across competing priorities. • Cross-Functional Collaboration: Proven ability to work effectively across multiple internal departments and external customer organizations. • Problem Solving: Strong analytical and decision-making skills with the ability to operate under pressure while maintaining delivery quality and customer satisfaction. • Customer Advocacy: Ability to serve as an internal customer advocate while managing expectations and delivering realistic, transparent solutions. Preferred Qualifications • Certifications: PMP, PMI-ACP, or Agile certifications preferred; cloud platform certifications (AWS or equivalent) a plus. • Platform Experience: Familiarity with HealthRules Payer (HRP) or similar enterprise healthcare payer platforms. • Service Management: Familiarity with ITIL processes and service management frameworks. Work Environment & Details Work Environment & Details • Location: While HealthEdge is headquartered in Boston, MA, this role may be performed from anywhere in the U.S. • Employment Type: Full-time, permanent • Travel: Ability to manage up to 20% travel commitment as needed • FLSA Classification: Exempt • Work Style: Hybrid or fully remote across multiple time zones Company Commitment HealthEdge commits to building an environment and culture that supports diverse representation of our teams. We aspire to have an inclusive workplace where all employees have the opportunity to belong, make an impact, and deliver excellent software and services to our customers. The above statements describe the general nature and level of work performed. They are not an exhaustive list of all duties and responsibilities. HealthEdge reserves the right to modify duties as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to complete a pre-employment criminal background check. All job functions must be performed consistent with HealthEdge's policies and procedures, including those governing handling of PHI and PII. HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US Type of Employment: Full-time, permanent Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. • Work across multiple time zones in a hybrid or remote work environment. • Long periods of time sitting and/or standing in front of a computer using video technology. • May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills . HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote • *The annual US base salary range for this position is $130,000 to $145,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

Serve as strategic advisor to senior leadership, driving organizational transformation and aligning people strategies with business outcomes. | Bachelor's degree with 8+ years progressive strategic HR experience including 5 years as Business Partner, strong business acumen, and executive influence in complex matrixed environments. | Overview Position Overview: HealthEdge is seeking a Senior People Business Partner (Senior PBP) to serve as a strategic advisor and thought partner to senior leaders across the enterprise. In this role, you’ll drive large-scale organizational transformation, shape talent strategies, and influence the evolution of a high-performance, aligned culture. As a trusted business partner, you will align people priorities to business outcomes, lead organizational design efforts, deliver workforce planning solutions, and embed talent development into the fabric of our leadership practices. You will operate primarily at the strategic level—while remaining hands-on where needed—and partner closely with HR colleagues to ensure consistency, excellence, and innovation across the People function. This is a highly collaborative role for a strategic, systems-level thinker who thrives in fast-paced, complex environments. About Center of Excellence: Centers of Excellence (COE) are teams whose primary goal is to provide expertise in a specific field. COEs will usually provide support through training, research, and skilled leaders. In the case of HealthEdge, our Centers of Excellence incorporate the Human Resources, IT, Legal and Financial fields, all of which provide support to our Product divisions and allows the enterprise to move forward and achieve its goals. Your Impact: Strategic Partnership & Business Alignment Serve as a senior advisor to leaders, aligning business strategy with people strategy to accelerate performance and transformation. Translate business needs into actionable, scalable people initiatives that build capability and enhance organizational health. Anticipate talent and workforce challenges through ongoing environmental scanning, internal insights, and business partnership. Organizational Design & Workforce Planning Lead complex org design efforts across business units; advise on structure, role clarity, spans and layers, and change impacts. Identify opportunities to optimize team performance, decision-making structures, and cross-functional collaboration. Partner on workforce planning initiatives to ensure the right people are in the right roles at the right time. Leadership & Talent Development Coach and advise senior leaders and managers through change initiatives, leadership transitions, and team evolution. Facilitate talent review discussions, succession planning, and top talent development across functions. Embed a culture of continuous performance, integrating feedback, recognition, and development into everyday leadership. Data, Insights & Decision Support Provide data-driven counsel to influence decisions on structure, talent moves, and organizational priorities. Partner with analytics teams to ensure data accuracy and use insights to diagnose root causes and inform action. Lead and support strategic people analytics initiatives to elevate business impact. Employee Relations & Culture Stewardship Serve as a senior escalation point for complex and sensitive employee relations issues, applying objective, legally sound approaches. Champion a culture of trust, accountability, and respect through leader coaching and systemic interventions. HR Collaboration & Team Leadership Collaborate across HR Centers of Excellence (Total Rewards, Talent Acquisition, L&D, Operations) to drive integrated solutions. Mentor and develop junior PBPs and HR team members, modeling excellence and elevating the practice. Contribute to the evolution of enterprise-wide HR frameworks, practices, and programs. What You Bring: Bachelor's degree with 8+ years of progressive experience in strategic HR, including 5+ years in a People Business Partner or Senior HRBP role. Proven experience partnering with senior leadership to drive transformation, talent strategy, and organization design. Demonstrated success in complex, matrixed environments with enterprise-wide scope and ambiguity. Strong business acumen and understanding of company financials, operations, customers, and market trends. High emotional intelligence, integrity, and ability to handle confidential, sensitive issues with sound judgment. Strong executive presence and ability to influence, coach, and advise at the senior level. Bonus Point/Preferred Qualifications: Experience in healthcare and/or technology sectors. Advanced HR certification (e.g., SHRM-SCP, SPHR). Master’s degree in Human Resources, Business, or Organizational Development. Experience with mergers, acquisitions, or large-scale restructuring. Familiarity with modern HRIS and analytics tools. HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the US Type of Employment: Full-time, permanent Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs (up to 20%) The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote Responsibilities HealthEdge is seeking a senior level HR Business Partner, reporting to the VP, People and Culture, who will be a strategic thought partner around all people-related matters. You will play a critical role in ensuring the organization drives a tightly aligned, integrated, high performance culture. The HRBP serves as a partner to the business unit senior leadership by supporting, identifying and address people priorities, translate business strategy and objectives into people related goals, participate in business planning, talent management, and provide strategic business direction for all things people. To be successful in this position, you will maintain a humble and can-do attitude and feel comfortable alternating between high-level strategy, and day-to-day tactical advice to line managers and employees. You will collaborate with other HRBPs and the HR Team to ensure consistent execution of our programs. Responsibilities Engage with management to develop and translate business strategy into talent management initiatives and facilitate implementation. Proactively provide workforce insights to help leaders identify and address blocks and leverage opportunities for high performance. Help to facilitate organizational decisions based on a deep understanding of interdependencies across functions and stakeholders. Guide business leaders on organizational design that will drive growth and support organizational health. Proactively identify strategic issues, workforce planning or organizational design challenges and provide advice to develop creative solutions. Manage the data accuracy of your business unit in HRIS to preserve source of truth Actively utilize data in support of feedback, coaching and advice aimed towards enhancing the organization’s success; exhibit managerial courage in raising issues and addressing difficult situations. Translate data and analytics to develop insights, tell stories, drive decisions and measure impact. Enable leadership to effectively manage their talent with confidence. Partner with leaders on change initiatives with a focus on culture, leadership, and management transformation, and supporting systems and processes. Understand top talent in the organization and be able to articulate strengths, weaknesses, key development actions, and potential next moves. Approach performance management as a talent building mechanism, aimed at growing individual and organizational capabilities. Manages and resolves Employee Relations issues through effective and objective investigation processes, ensuring adherence to appropriate employment laws and Company policies. Be agile and able to navigate ambiguity, build strong relationships across multiple teams, and execute effectively. Collaborate with core HR functions (Total Rewards, L&D, Talent Acquisition) to deliver solutions in support of business objectives. Anticipate business needs and support leaders in effective strategic decision making through research, benchmarking, and innovation methods. Understand best practices and analyze emerging trends in the industry to develop scalable HR strategy, frameworks, and initiatives. Skills And Knowledge Intuitive, conceptual, systems focused thinker with strong analytical and problem-solving skills. Effective pacing, prioritization, and sequencing of work. Can thrive in fast paced, ambiguous environment. Self-starter, impact player that can work autonomously as well as in a team environment. Practical business acumen- understand company financials, operations, markets, and customers. Passion for bringing out the best in people, identifying potential and creating development opportunities that advance the business and the individual. Basic Qualifications Bachelor's Degree with 8 or more years of experience in human resources specifically focused on talent management, total rewards, business partner, or leading functional areas within HR Customer-focused, organized, collaborative, analytical, flexible, proactive, resourceful, passionate, efficient and accountable. A high degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations Ability and willingness to work at all levels of the HR “stack” – strategic, operational, and tactical Preferred Qualifications Healthcare/Technology Experience HR Certification Working Conditions Work across multiple time zones in a hybrid work environment Long periods of time sitting and/or standing in front of a computer using video technology Travel 10% HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. #LI-Remote