Health Care Service Corporation

Ensure field contractors comply with contracting standards and provide governance support within healthcare network operations. | Bachelor's degree with 5-8 years experience in healthcare, strategic consulting, or related fields, plus strong interpersonal and analytical skills. | At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Overall accountability for ensuring that field contractors comply with contracting standards, regulatory requirements, including use of governing standard templates, reimbursement standards, network and contract policy, and the non-standard deviation process. Provide direct and ongoing guidance and support to field contractors on contracting standards, LOB regulations, and use of the Contract Management System (Contract Manager). Supports field contractors on non-standard issues and works closely with the Legal, Compliance, and Matrix Leadership on policy, language, and "ability to administer" issues as well as on reporting and compliance with the Governance non-standards review process. Work within the Governance Department responsible for Network Standards, Systems, Contracting Governance and Network Governance for Providers & Suppliers, in support of the broader NBS Organization and Work within the larger NBS Governance Team. Required Job Qualifications - Bachelor’s degree and 6 years’ experience in health care, health insurance, or strategic consulting environment - OR Bachelor’s degree and 5 years consulting experience involving strategic planning, business development, and financial management operations. - OR 8 years of experience strategic planning, market research, network management, or product development in health care industry. - Experience leading and formulating strategy with the ability to build strong connections with people and teams. - Drive results by working across departments in matrixed environment. - Interpersonal skills, including presentation, written and verbal communication. - Experience with business analytics and information synthesis. - Knowledge of strategic planning techniques and industry trends - Able to work within a very fast-paced, quickly evolving organization and manage multiple, complex priorities. - Work directly with corporate leadership. - Analytical, program management and problem-solving skills. Preferred Job Qualifications - Strongly preferred background in Compliance, Regulatory Ops, or Audit - Subject Matter Expertise in Contracting, Negotiating, Provider/Supplier Services, Project Management, Health Plan Operations, Health Plan Regulations, and Accreditation Standards. - High degree of business acumen & professionalism - Ability to translate complex conditions & identify solutions for risk mitigation. - Ability to foster collaboration, value other’s perspectives and gain support and buy-in for organizational proposals. - Matrix management skills & high levels of business acumen - Ability to drive and lead an organization through change. - Excellent interpersonal and relationship management skills. #LI-Remote Compensation: $92,700.00 - $167,500.00 Exact compensation may vary based on skills, experience, and location HCSC Employment Statement We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. To learn more about available benefits, please click https://careers.hcsc.com/totalrewards

Lead business analysis and coordinate project teams to support enterprise-wide strategic initiatives. | Bachelor's degree with 5+ years in business analysis, project management, or healthcare operations, plus strong communication and strategic planning skills. | At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for leading business analysis, ensuring alignment and integration across functional areas in support of divisional strategies, and ensuring consistency and efficiency of major, complex, and strategic cross-divisional and enterprise-wide projects and initiatives from inception to completion. Provides oversight & coordination of project teams, resources, and budget to implement projects or initiatives according to dynamic and critical timelines. Interacts with all levels of management including senior management. Supports the prioritization of transformational program activities and tracks progress to goals. Required Job Qualifications: Bachelor’s degree and 5 years of experience OR 9 years of experience in business analysis, process improvement, project management, business operations or relevant health care industry experience 3 years of experience leading with large and complex multi-million dollar projects. Experience communicating with senior management from multiple divisions. Experience developing and delivering presentations. Problem resolution experience and skills. Knowledge of strategic planning techniques and industry trends Experience interpreting business and financial information Negotiations skills. Verbal and written communications skills including establishing working relationships across departments, preparing presentations to senior management, and establishing team environment. Organizational skills. Experience managing multiple complex projects successfully. Detail oriented. PC proficiency to include MS Office products (IT) Bachelor’s degree and 5 years of experience OR 9 years of experience in business analysis, process improvement, project management, business operations or relevant health care industry experience Knowledge of strategic planning techniques and industry trends Experience interpreting business and financial information Verbal and written communications skills including establishing working relationships across departments, preparing presentations to senior management, and establishing team environment. Experience communicating with senior management from multiple divisions. Experience developing and delivering presentations. Experience managing multiple complex projects successfully. Able to independently drive and deliver scope of work; Able to operate in fast-paced, high-pressure environment; Flexible, resourceful, and creative; Strong information processing and organizational skills; Organizational skills. Problem resolution experience and skills. Detail oriented. PC proficiency to include MS Office products Preferred Job Qualifications: Health insurance or healthcare industry experience with emphasis on Product/Sales knowledge. Proven strategic thinking and execution. Strong project management skills. Ability to drive decisions, create optionality and determine impacts of options.​ Value Based Care Operations experience. Proven strategic thinking and execution. Advanced PowerPoint skills for leadership presentations. Ability to drive decisions, create optionality and determine impacts of options. #LI-REMOTE #LI-SG1 Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $61,500.00 - $136,100.00 Exact compensation may vary based on skills, experience, and location.

Lead operational execution and cross-domain alignment to support executive decision-making in cyber defense programs. | Bachelor's degree with 8–10+ years in Information Security or strategic program leadership, plus ability to influence senior leaders in complex organizations. | At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary The Cyber Defense Program Operations Lead serves as the operational and execution partner to the Executive Director of Cyber Defense & Investigations (CD&I). This role is responsible for driving operational rigor, execution discipline, planning cadence, and cross domain alignment across the Cyber Defense & Investigations organization. This position ensures CD&I initiatives, priorities, and investments are executed consistently; dependencies are actively managed; delivery risks are surfaced early; and leadership is equipped with accurate, timely insights to support effective decision making. The role does not directly manage staff but exercises broad influence across operational, engineering, and investigative teams. NOTE: This is a WFH role. Sponsorship is not available including if you are currently on OPT. Required Job Qualifications: Bachelor’s degree and 8–10+ years of experience in Information Security, Cyber Defense, Technology Operations, or strategic program leadership (or equivalent experience) Demonstrated experience operating at a principal or senior‑advisor level within complex, matrixed organizations Strong program execution, operational management, and planning capabilities Proven ability to influence senior leaders and drive outcomes without formal authority Exceptional written and verbal communication skills, including executive‑level synthesis Strong analytical, problem‑solving, and organizational skills Ability to manage multiple competing priorities in a fast‑paced operational environment Preferred Qualifications Experience supporting cyber defense, security operations, incident response, or threat‑focused organizations Familiarity with NIST CSF, cyber defense operating models, or security program maturity frameworks Experience developing operational metrics and executive reporting Experience in program operations, enterprise execution leadership, or strategy execution roles #LI-BS1 #LI-Remote #INCR Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $146,700.00 - $272,400.00 Exact compensation may vary based on skills, experience, and location.

Design, implement, and manage cloud PaaS database assets using automation and monitoring tools. | Experience with Azure SQL databases, automation tools like Ansible, cloud orchestration, ITIL, and operations management. | At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. The PaaS Database Automation Engineer Consultant is responsible for the design, implementation, and management of database assets in cloud environments leveraging enterprise automations and monitoring tools. The PaaS database engineer will be experienced in cloud-based technologies with the ability to customize cloud systems to meet the requirements for performance, maintenance, and security. NOTE: This is a WFH role. Sponsorship is not available including if you are currently on OPT. Required Job Qualifications • Bachelor degree and 6 years in Information Technology OR Technical Certification and/or College Courses and 7 year Information Technology experience OR 9 years Information Technology experience • Experience with Azure SQL databases, Azure SQL Managed Instances • Automation experience with Ansible, Harness • Experience with As a Service technologies • Experience with Cloud Orchestration and Management technologies • Experience with Monitoring and Event Management technologies • Experience with Automation technologies • Operations Management experience • Experience with ITIL v3 • Experience with IT standards, procedures, policies • Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned) Preferred Job Qualifications • Master’s Degree (Computer Science, MIS, or related degrees) • Work on setting up automation for infrastructure as code provisioning of Cosmos DB, Azure SQL Database, Azure SQL Managed Instance, Azure Database for PostgreSQL and related Platform as a Service (PaaS) databases • Setup standards for automation • Establish best practices for PaaS database automation • Work with database Subject Matter Experts to setup the database standards for automation and work on provisioning the environments • Development experience in any language like C#, Java, Python • Experience with azure networking and security #INCR Compensation: $112,200.00 - $202,600.00 Exact compensation may vary based on skills, experience, and location HCSC Employment Statement We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. To learn more about available benefits, please click https://careers.hcsc.com/totalrewards

Design, implement, and manage cloud PaaS database assets with automation and monitoring tools. | Requires extensive IT experience with Azure SQL databases, automation tools like Ansible, and cloud orchestration technologies. | At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. The PaaS Database Automation Engineer Consultant is responsible for the design, implementation, and management of database assets in cloud environments leveraging enterprise automations and monitoring tools. The PaaS database engineer will be experienced in cloud-based technologies with the ability to customize cloud systems to meet the requirements for performance, maintenance, and security. NOTE: This is a WFH role. Sponsorship is not available including if you are currently on OPT. Required Job Qualifications • Bachelor degree and 6 years in Information Technology OR Technical Certification and/or College Courses and 7 year Information Technology experience OR 9 years Information Technology experience • Experience with Azure SQL databases, Azure SQL Managed Instances • Automation experience with Ansible, Harness • Experience with As a Service technologies • Experience with Cloud Orchestration and Management technologies • Experience with Monitoring and Event Management technologies • Experience with Automation technologies • Operations Management experience • Experience with ITIL v3 • Experience with IT standards, procedures, policies • Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned) Preferred Job Qualifications • Master’s Degree (Computer Science, MIS, or related degrees) • Work on setting up automation for infrastructure as code provisioning of Cosmos DB, Azure SQL Database, Azure SQL Managed Instance, Azure Database for PostgreSQL and related Platform as a Service (PaaS) databases • Setup standards for automation • Establish best practices for PaaS database automation • Work with database Subject Matter Experts to setup the database standards for automation and work on provisioning the environments • Development experience in any language like C#, Java, Python • Experience with azure networking and security #INCR Compensation: $112,200.00 - $202,600.00 Exact compensation may vary based on skills, experience, and location HCSC Employment Statement We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. To learn more about available benefits, please click https://careers.hcsc.com/totalrewards

Design, implement, and manage cloud PaaS database assets using automation and monitoring tools. | Experience with Azure SQL databases, automation tools like Ansible, cloud orchestration, ITIL, and operations management. | At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. The PaaS Database Automation Engineer Consultant is responsible for the design, implementation, and management of database assets in cloud environments leveraging enterprise automations and monitoring tools. The PaaS database engineer will be experienced in cloud-based technologies with the ability to customize cloud systems to meet the requirements for performance, maintenance, and security. NOTE: This is a WFH role. Sponsorship is not available including if you are currently on OPT. Required Job Qualifications • Bachelor degree and 6 years in Information Technology OR Technical Certification and/or College Courses and 7 year Information Technology experience OR 9 years Information Technology experience • Experience with Azure SQL databases, Azure SQL Managed Instances • Automation experience with Ansible, Harness • Experience with As a Service technologies • Experience with Cloud Orchestration and Management technologies • Experience with Monitoring and Event Management technologies • Experience with Automation technologies • Operations Management experience • Experience with ITIL v3 • Experience with IT standards, procedures, policies • Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned) Preferred Job Qualifications • Master’s Degree (Computer Science, MIS, or related degrees) • Work on setting up automation for infrastructure as code provisioning of Cosmos DB, Azure SQL Database, Azure SQL Managed Instance, Azure Database for PostgreSQL and related Platform as a Service (PaaS) databases • Setup standards for automation • Establish best practices for PaaS database automation • Work with database Subject Matter Experts to setup the database standards for automation and work on provisioning the environments • Development experience in any language like C#, Java, Python • Experience with azure networking and security #INCR Compensation: $112,200.00 - $202,600.00 Exact compensation may vary based on skills, experience, and location HCSC Employment Statement We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. To learn more about available benefits, please click https://careers.hcsc.com/totalrewards

Lead operational execution and strategic alignment for cyber defense initiatives across the organization. | Senior-level experience in information security and program leadership with strong operational management and communication skills. | Job Description: • Serve as the operational and execution partner to the Executive Director of Cyber Defense & Investigations • Drive operational rigor, execution discipline, planning cadence, and cross-domain alignment across the Cyber Defense & Investigations organization • Ensure CD&I initiatives, priorities, and investments are executed consistently • Actively manage dependencies and surface delivery risks early • Equip leadership with accurate, timely insights for effective decision-making • Influence operational, engineering, and investigative teams without directly managing staff • Develop operational metrics and executive reporting Requirements: • Bachelor’s degree and 8–10+ years of experience in Information Security, Cyber Defense, Technology Operations, or strategic program leadership (or equivalent experience) • Experience operating at a principal or senior-advisor level within complex, matrixed organizations • Strong program execution, operational management, and planning capabilities • Ability to influence senior leaders and drive outcomes without formal authority • Exceptional written and verbal communication skills, including executive-level synthesis • Strong analytical, problem-solving, and organizational skills • Ability to manage multiple competing priorities in a fast-paced operational environment • Preferred: experience supporting cyber defense, security operations, incident response, or threat-focused organizations • Preferred: familiarity with NIST CSF, cyber defense operating models, or security program maturity frameworks • Preferred: experience developing operational metrics and executive reporting • Preferred: experience in program operations, enterprise execution leadership, or strategy execution roles • Sponsorship is not available, including for candidates currently on OPT Benefits: • Curated development plans and professional development investment • Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement • Other incentives • Annual incentive bonus plan subject to the terms and conditions of the plan • Employee referral process

Conduct complex internal investigations into misconduct and violations of business ethics or company policies and prepare detailed reports for senior management. | Bachelor's degree with 4-6 years investigative experience including 3 years in compliance, strong communication skills, and proficiency in PC tools like Workday and Excel. | At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary BASIC FUNCTION HCSC is looking for a dynamic individual to join its Corporate Compliance team! This position is responsible for conducting complex or high risk internal investigations of concerns of misconduct or potential violations of the code of business ethics and conduct and/or company policies. Will be preparing detailed summary reports and making recommendations to senior management for corrective action, including disciplinary action up to and including termination. Also engaged in performing investigations and analyses on areas identified as moderate to high risk in the annual risk assessment and monitoring corrective action plans for HCSC and subsidiary operations; as well as providing guidance on conflicts of interest and interpretation of company policies. This position provides mentoring to the Compliance Investigator II position in the absence of the senior manager and may assume some duties of the senior manager as needed. NOTE: this role is HYBRID/FLEX and requires in-office visibility three days per week, working from home the other two days. Relocation will NOT be offered; sponsorship is not available either now or in the future. JOB REQUIREMENTS Bachelor’s degree AND 4 years’ experience involving researching/investigating inquiries OR 6 years’ experience involving researching/investigating inquiries. 3 years experience investigating compliance related issues. Knowledge of audit/investigative policies and procedures and compliance regulations. Strong verbal and written communication skills to document investigations, compose summaries and conduct interviews. Ability to lead the work of team members and communicate with management as well as work independently with all levels of management. Ability to listen and accurately document information reported. Proven leadership ability with organizational, decision-making and analytical skills. PC proficiency to include Workday, Word, Excel and Access. PREFERRED REQUIREMENTS Bachelor Degree in Finance, Accounting, Computer Science, Criminal Justice, Business, Health Care Administration or Education Law Enforcement background. Knowledge of corporate policies and organizational structure. Knowledge of the Corporate Integrity and Compliance Program and regulations. Certified Fraud Examiner (CFE) designation. Certified Compliance & Ethics Professional (CCEP) designation or Human Resources Professional designation. Juris Doctorate, Paralegal or other legal experience. Investigation, auditing or related experience with a focus on corporate ethics and compliance. Familiarity with external governmental agencies (i.e., EEOC, Department of Human Rights etc. NOTE: this role is HYBRID/FLEX and requires in-office visibility three days per week, working from home the other two days. Relocation will NOT be offered; sponsorship is not available either now or in the future. #LI-TP1 #LI-HYBRID Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $61,500.00 - $136,100.00 Exact compensation may vary based on skills, experience, and location.

Guide leaders on corrective actions, conduct investigations, and develop HR policies to promote positive employee relations. | Bachelor's degree or 4-6 years HR experience in employee relations with strong knowledge of employment laws and interpersonal skills. | At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for identifying and mitigating enterprise wide risk through guiding business leaders on effective solutions for addressing corrective action, conflict resolution, and leaves and accommodations; conducting thorough investigations into employee concerns; assisting leaders in identifying solutions related to people care that will enable them to drive business results; leading the development and administration of HR policies, procedures, and tools to effectively support business leaders to promote positive employee relations. We cannot consider candidates: from the following states New York, California, Hawaii or Alaska. Required Job Qualifications: Bachelor’s Degree or 4-6 years in human resources, preferably, employee relations, or closely related field; Counseling, coaching, and conflict resolution skills. Understanding of HR policies and procedures and federal and state employment and labor laws. Ability to identify issues and implement creative solutions. Clear and concise verbal, written, and interpersonal skills with all levels of management and employees. Establish and maintain solid working relationships and networks with various levels of employees and management. Preferred Job Qualifications: Demonstrated experience in Employee Relations, including issue resolution, investigations, and stakeholder consultation. Proven background supporting a large, complex enterprise, including work across multiple states and jurisdictions. Exceptional influencing, leadership, and communication skills, with the ability to engage effectively at all organizational levels. Strong public speaking, presentation, and professional writing skills. Must have working knowledge of the Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint). #LI-Remote INJLF (Indeed) #LI-AS1 This is a Work from Home Role Sponsorship is not available. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $55,900.00 - $123,500.00 Exact compensation may vary based on skills, experience, and location. Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities. Join our Talent Community. For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.

Analyze, document, organize, and publish internal policies and procedures while facilitating consensus and improving content organization. | Requires 5+ years of corporate content management and technical writing experience, strong research and communication skills, and ability to work independently and collaboratively. | At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for analyzing, documenting, organizing, and publishing policies, procedures and guidelines for internal operations divisions. Leading facilitation work with internal and external customers to gain acceptance and consensus; supporting efforts to improve content taxonomies and content organization. Staging and publishing new and revised records on approval applications. Securing cooperation of appropriate levels of authority. Consulting with local content owners to ensure standards, templates, and publishing protocol are followed; and supporting content organization and standardization efforts that lead to improved search efficiency and improved usability. Required Job Qualifications: • Bachelor’s degree AND five (5) year experience with corporate content management, knowledge management and policy and procedural research, writing and storage OR 10 years’ experience with corporate content management, knowledge management and policy and procedural research, writing and storage. • Three (3) years’ learning and development experience in a corporate or business setting. • Strong research skills including gathering and analyzing data from multiple sources (subject matter experts, project managers) to develop Web content, and possibly training materials and online help content) • Experience with documenting software projects. • Proven technical writing and editing skills. • Proven ability to create creative, unique, and relevant online content for the web. • Proven ability to be effective in a position requiring a high degree of self-direction, initiative, sound decision-making, good organizational skills and must be able to meet aggressive tight deadlines. • Strong customer services focus and detailed oriented. • Clear and concise verbal and written communication skills. • Consulting and analytical skills. • Sound inductive and deductive reasoning. • Work with others to analyze information and evaluate results to identify appropriate solutions. • Develop solutions to meet individual and departmental goals. • Strong and proven presentation, interpersonal, organizational and analytical skills. • Strong technical writing and content skills and to relay complex technical information must be conveyed in a clear and convincing way. • Ability to function effectively as part of a team. • Ability to maintain discretion and confidentiality. • Ability to understand and follow directions. • PC proficiency to include Word, Excel, PowerPoint, EPPS, NICE and other document and web-based application or tools. Preferred Job Qualifications: • Bachelor’s degree or Master’s degree in Library and Information Sciences or Communications. • Two (2) years’ healthcare insurance operations experience. • Aptitude to learn HCSC operations and technical terminology. • Ability to work with multiple internal and external customers, senior management, subject matter experts. • Familiarity emerging content/knowledge organization models and practices in the industry. #LI-LO1 #LI-Remote Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $55,900.00 - $123,500.00 Exact compensation may vary based on skills, experience, and location.