Headway

Conduct workforce development intake, eligibility assessments, and case management for diverse populations. | Experience in public service, customer service, IT support, and deployment management without counseling licensure. | " Licensed Professional Counselor (LPC) Wage: Between $120-$131 an hour Licensed Professional Counselor — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. It’s all on one free-to-use platform, no commitment required. About you ● You’re a fully-licensed Professional Counselor at a Master’s level or above with LPC, LPCC, LCPC, LCPCS, LPCC-S licensure (accepted on a state by state basis), a valid NPI number, and malpractice insurance. ● You’re ready to launch a private practice, or grow your existing business by taking insurance. About Headway Your expertise changes lives. Taking insurance makes it accessible to those who need it most. Every mental health provider who goes in-network with Headway supports people who’d otherwise be forced to choose between paying out of pocket, or not getting care at all. We make that process seamless — empowering you to accept insurance with ease, so you can do what you do best. So far, we’ve helped over 50,000 providers grow their practices, reaching countless people in need. How Headway supports providers - Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner. - Built-in compliance: Stay compliant from day one with audit support and ongoing resources. - Expansive coverage: Work with the plans that most clients use, including Medicare Advantage and Medicaid. - Increase your earnings: Secure higher rates with top insurance plans through access to our nationwide insurance network. - Dependable payments: Build stability in your practice with predictable bi-weekly payments you can count on. - Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more. - Free continuing education: Nurture your long-term professional goals and earn CEUs with complimentary courses on Headway Academy. How Headway supports your clients ● Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. ● Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Please note: At this time, Headway can’t support mental health professionals that aren’t fully licensed. If your application was rejected for incomplete licensure, you’re welcome to reapply once you have a valid license. " Skills: Business Growth, Customer Support/Service, Documentation, Healthcare Providers, Insurance, Medicaid, Medical Record System, Medicare, Product/Service Launch, Psychiatry and Mental Health About the Company: Headway

Leading product development and digital transformation initiatives by managing backlogs, collaborating with cross-functional teams, and delivering customer-focused software solutions. | Over 10 years of product management experience with expertise in Agile methodologies, software delivery, and cross-team collaboration, but no direct data science or team management experience. | Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. As Senior Data Science Manager for Customer Experience, you will define and lead the insights strategy for Headway’s customer experience ecosystem. The team’s mission is to deliver timely, meaningful support when it matters most through best-in-class tooling, automation, and AI. You will report into Headway’s Platform Group, a mission-critical pillar that ensures the systems behind our insurance platform reliably power patient, provider, and payer experiences. World-class support is a core part of customer experience and essential to Headway’s growth. You will partner closely with Product, Engineering, and Customer Experience to deeply understand and improve the customer support experience. You will define the right questions, proactively uncover opportunities, and use data to guide decisions from early concept through launch and iteration. You will set the standards for how we define support quality and effectiveness, ensuring your team delivers work that leads to real, measurable improvements. You will: Lead and grow a high-performing team of Data Scientists, fostering a culture of technical excellence and strategic thinking. Develop quarterly roadmaps with cross-functional partners, align Data Science resources, and oversee execution of timely and high-quality work. Drive insights and decisions through strategic analysis, reporting, predictive modeling, and experimentation. Architect a measurement framework that isolates how human agents, AI, and company policies contribute to customer sentiment to determine which levers we can pull to improve satisfaction. Partner cross-functionally to design and build performance management systems to ensure world-class customer experience at scale. Stay close to the data by tackling strategic projects yourself, surfacing gaps in our data and understanding of our customers. Translate complex technical findings into clear, actionable recommendations for executive stakeholders. You will love this role if: You have 8+ years of experience in data science or analytics roles You have 3+ years of experience managing and developing teams You have experience working on customer experience, support systems, or service operations (highly preferred) You have proven success partnering cross-functionally with Product, Engineering, and Customer Experience You have deep expertise in measurement science and causal inference, especially Bayesian A/B testing, with the ability to coach others through complex experimental design You are proficient in forecasting and predictive modeling techniques You have hands-on technical fluency in SQL and Python or R You have experience adopting and championing AI-assisted tools to accelerate and automate data workflows You have strong communication and stakeholder management skills Why This Role is Exciting You'll shape analytics for the Customer Experience at Headway, informing the vision and roadmap for improving support operations and product at scale. You'll play a key role in how automation and AI reduce friction and improve support experiences You'll partner closely with senior leadership and directly influence company strategy and growth Compensation and Benefits: The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

Lead product strategy, backlog prioritization, and delivery of user-centric software products to improve customer and business outcomes. | Over 5 years of product management experience with strong cross-functional collaboration, data-informed decision making, and ability to manage complex workflows. | Headway's mission is a big one - to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About this role Providers are at the heart of Headway's mission, and the products they use every day play a critical role in both the quality of care patients receive and providers' ability to sustainably run their practices. Our Provider Experience products are designed to reduce administrative burden, support clinical best practices, and create a seamless care journey for patients - from scheduling and sessions to assessments and follow-up. As a Senior Product Manager on the Provider Experience team, you'll help shape the tools therapists rely on to deliver care, measure progress, and build trusted relationships with their patients, so they can spend less time on operations and more time focused on care. As we grow, we're looking to build tools that support the end-to-end experience of care between patient and provider, including scheduling, telehealth, in-session tools, and post-session communication, with a focus on reliability and usability. What you'll do at Headway • Own problem discovery, solution design, and delivery for meaningful provider and patient workflows within the Headway platform. • Translate user needs, business goals, and clinical or compliance considerations into clear product strategy, roadmaps, and execution plans. • Partner closely with engineering, design, data, clinical operations, and compliance to ship high-quality, high-impact product experiences. • Stay deeply connected to providers' and patients' day-to-day workflows through research, feedback, and data - and use those insights to inform priorities and tradeoffs. • Define success metrics, monitor performance, and iterate continuously to improve usability, engagement, reliability, and outcomes. • Communicate clearly and consistently with cross-functional partners and leadership, aligning stakeholders around goals, progress, and decisions. • Advocate for simple, intuitive experiences that balance usability, operational realities, and regulatory requirements. You'd be a great fit if... • You have 5+ years of product management experience, building and shipping user-centric products with complex workflows. • You're comfortable operating end-to-end - from discovery and strategy through execution and iteration. • You're data-informed and know how to use qualitative and quantitative insights together to drive decisions. • You bring strong product judgment and UX sensibility, and care deeply about building experiences users trust and enjoy. • You thrive in ambiguous, fast-paced environments and can bring clarity and momentum to your work. • You're a strong cross-functional partner who communicates clearly, builds alignment, and drives progress without formal authority. • Nice to have: experience in healthcare, clinical tooling, telehealth, assessments, or workflow-heavy B2B or consumer products. Compensation & Benefits: The expected base pay range for this position is $185,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. • Benefits offered include: • Equity compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Winter Break during the weeks between December 24th and January 1st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development #LI-EM1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

Lead product strategy and backlog prioritization to deliver cloud-native software solutions enhancing user experience and business outcomes. | Over 10 years of product management experience with technical proficiency and cross-functional collaboration, but no direct claims processing or financial transaction platform experience. | Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About the role: As a Product Manager on our Core Insurance Product team supporting the Benefits Platform, your scope will encompass automated verification and designed customer experiences to ensure accuracy of patient benefits to reduce claim issues downstream - along with the key business outcomes this drives. You'll be accountable for for maximizing accuracy of patient benefits while leveraging AI/ML to predict confidence levels and personalized customer experiences to minimize denials and ensuring proper claim routing — which directly translates to providers and patients having seamless experiences without surprise charges or delays. Partnering closely with Engineering, Data, Operations, and Finance, you'll tackle complex technical challenges in insurance platform, while building tools and user experiences that scale with our rapidly growing provider network and improve the experience for every provider and patient we serve. What you'll do at Headway: Own the strategy and roadmap for our one of our core insurance platforms - spanning claims processing, benefits verification and/or payment disbursement - driving down loss and directly impacting company revenue and user satisfaction Design workflows that balance automated processing with robust exception handling, ensuring high success rates while minimizing manual intervention Drive technical decisions on platform architecture with Engineering teams to optimize success rates Lead cross-team initiatives to reduce errors and improve accuracy to reduce financial leakage, partnering with Operations, Finance, and Data teams to identify trends, detect anomalies, and build predictive models for proactive issue prevention. Identify and fix customer experience breakdowns for patients and providers — tracing pain points from their origin in backend systems through to the user-facing moment, and driving resolution across teams to deliver measurably better outcomes Build internal tools that empower our Operations team to investigate complex issues, manage denials, and scale efficiently with business growth You'll be great for this role if you: Platform and processing experience: You have 7+ years building high-volume transaction platforms or managing complex financial/billing systems, preferably in healthcare, fintech, or B2B marketplaces Customer-focused approach: You understand how to translate complex backend systems into great user experiences and have built features for both external users (providers and patients) and internal teams (operations, support) End-to-end funnel ownership: You have a track record of mapping and improving complete customer journeys — from the moment a patient books or a provider submits a claim, through to final resolution. You identify where patients and providers fall off, experience friction, or receive unexpected outcomes, and you build the systems and workflows to fix it at scale Internal tooling expertise: You understand how to build tools for internal teams and have experience with workflow automation, exception handling, and operational scalability Technical depth: You're comfortable diving deep with engineering teams on integration challenges, data pipelines, and can drive architectural decisions for platforms processing critical data. Familiarity with AI/ML applications — such as predictive denial models, anomaly detection, or intelligent triage — is a strong plus Cross-functional leadership: You've led initiatives requiring coordination across multiple teams and can balance technical complexity with business requirements and operational needs Analytical mindset: You can extract insights from complex data, identify patterns in business performance, and use metrics to drive product decisions and process improvements Compensation and Benefits: The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development #LI-EM1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

Leading product backlog prioritization and delivery of cloud-native software solutions with cross-functional teams. | Over 10 years of product management experience with technical proficiency, but no explicit experience in high-volume transaction platforms or financial/billing systems as required. | Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About the role: As a Product Manager on our Core Insurance Product team supporting Payments your scope will encompass accurately processing payments and identifying different payment constructs to create differentiated customer experiences and directly influencing company growth - along with the key business outcomes this drives. You'll be accountable for owning the end-to-end flow from claim submission through payment receipt and reconciliation — which directly translates to providers and patients having seamless experiences without surprise charges or delays. Partnering closely with Engineering, Data, Operations, and Finance, you'll tackle complex technical challenges in insurance platform, while building tools and user experiences that scale with our rapidly growing provider network and improve the experience for every provider and patient we serve. What you'll do at Headway: Own the strategy and roadmap for our one of our core insurance platforms - spanning claims processing, benefits verification and/or payment disbursement - driving down loss and directly impacting company revenue and user satisfaction Design workflows that balance automated processing with robust exception handling, ensuring high success rates while minimizing manual intervention Drive technical decisions on platform architecture with Engineering teams to optimize success rates Lead cross-team initiatives to reduce errors and improve accuracy to reduce financial leakage, partnering with Operations, Finance, and Data teams to identify trends, detect anomalies, and build predictive models for proactive issue prevention. Identify and fix customer experience breakdowns for patients and providers — tracing pain points from their origin in backend systems through to the user-facing moment, and driving resolution across teams to deliver measurably better outcomes Build internal tools that empower our Operations team to investigate complex issues, manage denials, and scale efficiently with business growth You'll be great for this role if you: Platform and processing experience: You have 7+ years building high-volume transaction platforms or managing complex financial/billing systems, preferably in healthcare, fintech, or B2B marketplaces Customer-focused approach: You understand how to translate complex backend systems into great user experiences and have built features for both external users (providers and patients) and internal teams (operations, support) End-to-end funnel ownership: You have a track record of mapping and improving complete customer journeys — from the moment a patient books or a provider submits a claim, through to final resolution. You identify where patients and providers fall off, experience friction, or receive unexpected outcomes, and you build the systems and workflows to fix it at scale Internal tooling expertise: You understand how to build tools for internal teams and have experience with workflow automation, exception handling, and operational scalability Technical depth: You're comfortable diving deep with engineering teams on integration challenges, data pipelines, and can drive architectural decisions for platforms processing critical data. Familiarity with AI/ML applications — such as predictive denial models, anomaly detection, or intelligent triage — is a strong plus Cross-functional leadership: You've led initiatives requiring coordination across multiple teams and can balance technical complexity with business requirements and operational needs Analytical mindset: You can extract insights from complex data, identify patterns in business performance, and use metrics to drive product decisions and process improvements Compensation and Benefits: The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development #LI-EM1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

Lead and manage IT systems, automation, patching, and endpoint management at scale. | Extensive experience in IT systems administration, automation, and endpoint management using tools like Kaseya and PowerShell. | Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. Creative at Headway isn’t just about making things sound good. It’s the strategic engine that shapes how we communicate, build trust, and help people take meaningful steps toward care. Our team of Art Directors, Brand Designers, Writers, Content Leads, and Creative Ops partner closely to deliver work that strengthens the brand while driving real business impact. As an Associate Creative Director, Copy, you are both a creative leader and a hands-on partner in the work. You’ll help define how Headway sounds across campaigns, growth initiatives, and key brand moments while overseeing our content efforts to ensure clarity, consistency, and craft at scale. This role blends big-idea thinking, people leadership, and day-to-day creative direction, ensuring every word reflects the care, credibility, and humanity at the core of our mission. What you'll do: Lead copy direction across brand and growth campaigns, launches, and key initiatives. Shape and steward Headway’s brand voice, tone, and messaging across channels. Support our content and editorial team, ensuring alignment with brand standards and creative direction. Partner closely with senior creative leaders, Art Directors, and Designers to develop impactful and emotionally resonant ideas. Grasp the creative brief for the core insight, and translate marketing and business priorities into clear, compelling creative strategies and executions. Guide writers through concepting, iteration, and execution with thoughtful, actionable feedback. Act as a brand steward, collaborating with cross-functional partners to maintain clarity and consistency. Mentor and develop writers and creatives, fostering a culture rooted in craft, curiosity, and collaboration. Work closely with Creative Ops to ensure ideas are executed with quality, intention, and efficiency. What we're looking for: 8+ years of experience copywriting and creative leadership, across brand and growth work (agency and/or in-house). A portfolio that demonstrates strong campaign thinking, voice development, and exceptional writing craft. A clear point of view on taste, storytelling, and what makes creative effective. Comfort balancing strategic leadership with hands-on creative direction. Experience overseeing or partnering closely with content and editorial teams is a strong plus. Confidence presenting and articulating creative rationale to both creative and non-creative audiences. A collaborative and growth mindset- you enable others to do their best work. Compensation and Benefits: The expected base pay range for this position is $180,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development #LI-RJ1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

Own problem discovery, solution design, and delivery for critical workflows by translating user needs and business goals into product strategy and execution plans while partnering with cross-functional teams. | 5+ years of product management experience building user-centric products with complex workflows, strong product judgment, data-informed decision making, and ability to operate end-to-end from discovery through iteration. | Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About this role Providers are at the heart of Headway’s mission, and the products they use every day play a critical role in both the quality of care patients receive and providers’ ability to sustainably run their practices. Our Provider Experience products are designed to reduce administrative burden, support clinical best practices, and create a seamless care journey for patients — from scheduling and sessions to assessments and follow-up. As a Senior Product Manager on the Provider Experience team, you’ll help shape the tools therapists rely on to deliver care, measure progress, and build trusted relationships with their patients, so they can spend less time on operations and more time focused on care. As we grow, we’re looking to build tools that support the end-to-end experience of care between patient and provider, including scheduling, telehealth, in-session tools, and post-session communication, with a focus on reliability and usability. What you’ll do at Headway Own problem discovery, solution design, and delivery for meaningful provider and patient workflows within the Headway platform. Translate user needs, business goals, and clinical or compliance considerations into clear product strategy, roadmaps, and execution plans. Partner closely with engineering, design, data, clinical operations, and compliance to ship high-quality, high-impact product experiences. Stay deeply connected to providers’ and patients’ day-to-day workflows through research, feedback, and data — and use those insights to inform priorities and tradeoffs. Define success metrics, monitor performance, and iterate continuously to improve usability, engagement, reliability, and outcomes. Communicate clearly and consistently with cross-functional partners and leadership, aligning stakeholders around goals, progress, and decisions. Advocate for simple, intuitive experiences that balance usability, operational realities, and regulatory requirements. You’d be a great fit if… You have 5+ years of product management experience, building and shipping user-centric products with complex workflows. You’re comfortable operating end-to-end — from discovery and strategy through execution and iteration. You’re data-informed and know how to use qualitative and quantitative insights together to drive decisions. You bring strong product judgment and UX sensibility, and care deeply about building experiences users trust and enjoy. You thrive in ambiguous, fast-paced environments and can bring clarity and momentum to your work. You’re a strong cross-functional partner who communicates clearly, builds alignment, and drives progress without formal authority. Nice to have: experience in healthcare, clinical tooling, telehealth, assessments, or workflow-heavy B2B or consumer products. Compensation & Benefits: The expected base pay range for this position is $185,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Winter Break during the weeks between December 24th and January 1st Flexible PTO Employee Assistance Program (EAP) Training and professional development #LI-EM1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

Lead and develop recruiting teams, partner with executives to design hiring strategies, and improve hiring processes. | Over 10 years of recruiting experience, with 6+ years in people management, deep experience in GTM and G&A hiring, and strong stakeholder management skills. | Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About the role: Headway is hiring a Senior Manager, Business Recruiting to lead our Go-To-Market (Sales, Marketing, RevOps) and G&A recruiting teams. This is a highly visible leadership role responsible for evolving Business Recruiting to meet the growing hiring needs through strategic, data-driven hiring at scale. You will lead and develop a team of recruiters across a mixed hiring portfolio, balancing high-volume GTM hiring with highly competitive, high-touch G&A roles. You’ll partner closely with executive leaders and HRBPs to translate business goals and headcount plans into executable recruiting strategies, while raising the bar on how the team sources, closes, and operates. This role blends people leadership, operational excellence, and executive influence. Success requires comfort operating at both the strategic and tactical levels. You’ll set direction, rebuild processes, and ensure consistent execution through others. The best person for this role is both a strong people leader and a visionary in recruiting. You will Lead and mentor a team of Business recruiters (GTM + G&A); fostering a culture of excellence Partner closely with C-suite and senior leaders across GTM and G&A to design hiring strategies aligned to business priorities, headcount plans, and market realities Translate complex hiring goals into milestone-driven execution plans Use data to proactively diagnose hiring challenges in close partnership with recruiters Elevate sourcing and closing capability across the team, especially in competitive GTM markets with candidates managing multiple offers Serve as a trusted advisor to executives, communicating tradeoffs clearly, delivering difficult feedback when needed, and influencing decisions with structured recommendations Continuously improve the candidate and hiring manager experience, ensuring Headway’s business hiring process is efficient and aligned with our values You’d be a great fit if you… Bring 10+ years of recruiting experience, with 6+ years in people management Have deep experience across Business Recruiting, including GTM (Sales, Marketing, RevOps) and G&A hiring, with exposure to both high-volume and high-touch searches Operate as a true business partner, grounding your strategies and recommendations in data, market insight, and business context Are an operationally excellent leader who can move teams from reactive execution to proactive strategy Are comfortable working directly with C-suite and senior leaders, navigating competing priorities and influencing decisions with clarity and conviction Communicate with clarity and executive presence, tailoring your message to different audiences and navigating sensitive conversations with maturity Bring a bias for action and results, prioritizing ruthlessly and maintaining urgency without sacrificing quality or team health Compensation and Benefits: The expected base pay range for this position is $144,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.