Headspace

Lead design, development, and delivery of scalable mobile systems and features integrating with backend services. | 7+ years mobile app experience including 2+ years Flutter, strong leadership, mobile architecture expertise, and mentoring skills. | About the Senior Software Engineer, Mobile at Headspace: Headspace is hiring a Staff Software Engineer, Mobile to join our B2B engineering organization, which builds the latest capabilities to support large-scale employer partnerships ranging from thousands to millions of lives covered per customer. In this key technical leadership role, you’ll own the design, development, and delivery of scalable, high-quality mobile systems and features, ensuring they integrate seamlessly with our backend services and bring Headspace's mission to life. We are one of the largest Flutter app user bases out there, offering a unique opportunity to scale mobile development on this platform. As a Staff Software Engineer, you’ll shape how millions of members access mental health care through fast, reliable, and deeply personalized mobile experiences. You’ll operate at the frontier of modern mobile development, leveraging AI-assisted tooling and workflows such as Cursor, Claude etc. to prototype faster, iterate more effectively, and unlock new ways of building. You’ll guide major projects, drive our technical roadmap through RFCs, and mentor other engineers to elevate our standards for engineering excellence, supporting continued growth and innovation across our architecture. A big goal needs talented people—come join us and give your work a deeper purpose! What you will do: • Lead complex, multi-squad projects through their full lifecycle to Own the Outcome, collaborating with product, design, and data teams to deliver high-quality and well-monitored solutions that impact millions. • Architect and build scalable services for enrollment and content experience features, shaping a technical strategy that directly supports our mission to Make the Mission Matter and ensures maintainability across a growing employer user base. • Define mobile platform patterns across areas like server-driven UI, configurable experiences, observability, and experimentation. • Shape the architectural vision for the Headspace mobile application by championing our value to Iterate to Great, driving the future of our tech stack and engineering excellence through rigorous code reviews, thoughtful RFCs, clear documentation, and continuous process improvements. • Connect with Courage to drive impactful technical and business decisions, leading challenging cross-functional conversations with clarity and conviction. • Mentor engineers at all levels, fostering their growth and establishing yourself as a recognized technical leader within the organization. • Ensure robust system quality thorough unit testing and end-to-end testing to proactively ensure robustness, reliability, and exceptional usability across diverse edge cases. • Stay current with industry trends by continuously discovering, evaluating, and integrating emerging technologies (including AI-assisted development tools) to enhance development efficiency and product quality. What you will bring: Required Skills: • BA/BS degree in computer science, engineering or equivalent experience. • 7+ years of experience building and delivering production mobile applications, with a track of successfully leading delivery of complex, cross-functional projects from design through release. • 4+ years of experience with native Android and/or iOS development, plus 2+ years of hands-on experience developing with Flutter, including deep familiarity with its frameworks, third-party libraries, and APIs. • Expertise in mobile architecture and design patterns (e.g., MVC, MVVM) and experience designing reliable, scalable mobile systems. • Experience implementing comprehensive testing strategies (unit, integration, and end-to-end) to ensure reliability, performance, and maintainability. • Experience leveraging AI-assisted development tools and workflows to increase efficiency and quality in building and supporting mobile features. • Demonstrated ability to make pragmatic technical decisions, balancing product requirements with long-term strategy and trade-offs. • Excellent communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences. • Proven ability to mentor and coach engineers, fostering technical growth and elevating team capabilities. Creating clarity and empathy, fostering a culture of courageous feedback and continuous improvement. Preferred Skills: • Experience building software in health tech or a similarly regulated industry. • Familiarity with specific Flutter state management solutions (e.g., flutter_bloc) and a strong background in mobile testing, monitoring, and alerting principles. Location: This role is open to candidates across the US, with preferred locations in San Francisco, CA (hybrid), New York City, NY (remote), and Seattle, WA (remote). Candidates must permanently reside in the US full-time. If your primary residence is in the greater San Francisco Bay Area, this role follows our hybrid model, with 3 days per week in office to support in-person collaboration. Your recruiter will share more details. Pay & Benefits: The anticipated new hire base salary range for this full-time position is $140,400-$195,000 + equity + benefits. For candidates based in San Francisco, New York City, or Seattle, a separate salary range of $179,400-$224,250 applies, consistent with our location-based compensation philosophy. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here: • A mission that matters—with impact you can see and feel • A culture that’s collaborative, inclusive, and grounded in our values • The chance to shape what mental health care looks like next • Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging: Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. • Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process. Headspace participates in the E-Verify Program. Privacy Statement All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

Lead design and implementation of core platform capabilities including authentication, payments, and entitlements while collaborating with stakeholders to architect scalable services and maintain high technical standards. | Bachelor's degree and 4+ years experience building APIs with Python/Django and Typescript/Node.js, delivering complex full-stack projects independently in remote or hybrid settings. | About the Senior Software Engineer, Backend at Headspace: Headspace is on a mission to provide every person access to lifelong mental health support. We are looking for a Senior Software Engineer to join the Core Platform group. This role is crucial for building out the core capabilities required to onboard and grow our B2B customer installations. These capabilities include authentication, payments, entitlements, and shared services across our B2B and direct-to-consumer customers. As a Senior Software Engineer, you will be instrumental in prototyping, architecting, and coding across our Typescript/Node.js and Python/Django services. You'll have significant opportunities to shape and own projects, author and review technical specifications, and pinpoint areas for improvement in our products and tech stack. We are seeking a highly skilled web engineer who can help build the next generation of care provider experience. What you will do: Lead projects from requirements gathering through implementation, collaborating closely with product, design, and data engineering stakeholders to identify problems and opportunities. Contribute to and influence the evolution of overall system architecture and quality of our core platform services Collaborate with engineering and cross-functional partners to define, design, ship, and monitor new features while ensuring robust testing and quality standards. Effectively communicate technical ideas to both technical and non-technical audiences and keep stakeholders informed and aligned Apply your passion for user experience and technical expertise to design and build high impact user workflows Set the standard for quality and technical excellence through code and design reviews, while improving engineering processes and procedures. Offering and soliciting direct constructive feedback openly, supporting the growth of teammates with a positive beginner’s mindset What you will bring: Required Skills: BS/MS degree in Computer Science or equivalent 4+ years of professional development experience, building APIs and services Ability to work independently with minimal supervision on projects, while being comfortable collaborating with product managers, designers, and other engineers, to define, design and ship new features in a remote environment Proven track record of successfully delivering complex full-stack projects across product and technology initiatives Strong expertise in modern backend frameworks such as Python (Django), Typescript (Node.js) Strong communication skills (written and verbal) and a positive mindset to identify, collaborate, and drive solutions, explaining technical ideas to both technical and non-technical stakeholders. Demonstrated ability to make sound technical decisions based on requirements, constraints, and trade-offs, paired with strong documentation skills. Ability to discern and make strong technical decisions based on the business strategy Experience with unit, integration, and end-to-end testing Preferred Skills: Experience with AWS platforms Familiarity with CI/CD pipelines and Terraform Experience building health tech software Location: This role is open to candidates across the US, with preferred locations in San Francisco, CA (hybrid), New York City, NY (remote), and Seattle, WA (remote). Candidates must permanently reside in the US full-time. If your primary residence is in the greater San Francisco Bay Area, this role follows our hybrid model, with 3 days per week in office to support in-person collaboration. Your recruiter will share more details. Pay & Benefits: The anticipated new hire base salary range for this full-time position is $122,400-$195,500 + equity + benefits. For candidates based in San Francisco, New York City, or Seattle, a separate salary range of $156,400-$195,500 applies, consistent with our location-based compensation philosophy. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here: A mission that matters—with impact you can see and feel A culture that’s collaborative, inclusive, and grounded in our values The chance to shape what mental health care looks like next Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging: Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process. Headspace participates in the E-Verify Program. Privacy Statement All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

Lead marketing measurement product strategy and experimentation infrastructure to drive evidence-based member growth. | 3+ years in product management or data science with strong marketing measurement and data infrastructure experience. | We are seeking a Senior Product Scientist to own and maintain the marketing measurement foundation that powers Headspace's ability to make confident, evidence-based decisions about how we acquire and retain members at scale. This role sits at the intersection of product strategy, data science, and growth marketing, with a mandate to move Headspace toward a rigorous, durable incrementality testing capability that connects media investment to long-term member value. As a Senior Product Scientist, you will partner closely with Performance and Lifecycle Marketing, Growth, Engineering, and Data Science to support the design and execution of the cross-channel experimentation infrastructure, identity resolution architecture, and measurement systems required to understand the true causal impact of our marketing spend. At Headspace, product leaders are expected to model experimentation with purpose, share feedback with care, and bring a deep commitment to the member journey. This role requires both scientific rigor and strategic clarity to translate complex measurement challenges into product decisions that drive sustainable, high-quality member growth. What you will do: As a Senior Product Scientist, you will be responsible for a variety of tasks crucial to the success of the Headspace Growth and Marketing teams. Your day-to-day responsibilities will include: - Craft product requirements & experimentation plans for marketing measurement, partnering with Performance and Lifecycle Marketing, Growth, and Data Science to build a durable, cross-channel incrementality testing capability that moves Headspace beyond last-click attribution. - Design and deliver the experimentation infrastructure required to measure the true causal impact of paid media spend on member acquisition, long-term retention, and sustainable LTV across all marketing channels. - Details and owns the outcome of the roadmap for data architecture and identity resolution foundation required to support reliable, scalable measurement, ensuring consistent signal across channels and reducing measurement bias and contamination. - Author and maintain product specifications that translate complex measurement and experimentation requirements into actionable technical deliverables for engineering and data science partners. - Partner cross-functionally across Marketing, Growth, Engineering, and Data Science to ensure execution aligns with established measurement principles, experimentation standards, and frameworks for evaluating and acting on marketing investment decisions. - Define and monitor the key metrics that connect platform-level measurement capabilities to business-level outcomes, including member acquisition quality, retention impact, and long-term LTV. - Maintain and iterate on a structured learning system that synthesizes incrementality findings across channels and over time, enabling leadership to make confident, evidence-based investment decisions at scale. - Partner with Legal and Privacy teams to ensure all measurement and experimentation infrastructure is designed and operated in full compliance with data privacy and consent requirements. What you will bring: Required Qualifications - 3 years of experience in product management, data science, marketing technology, or a related field, with a proven track record of owning and delivering complex, analytically driven products or workstreams. - Strong understanding of marketing measurement concepts including incrementality testing, media mix modeling, multi-touch attribution, and the technical infrastructure required to support cross-channel experimentation at scale. - Demonstrated experience partnering with data science or engineering teams to define requirements, build data pipelines, and ship measurement systems in production environments. - Solid grasp of identity resolution, event logging, and the data architecture considerations required to produce reliable, unbiased measurement across digital marketing channels. - Strong communication and interpersonal skills, with the ability to influence and align stakeholders across marketing, growth, engineering, and legal functions. Preferred Qualifications - Experience working with customer data platforms, clean rooms, or similar data infrastructure used to support privacy-safe measurement and audience segmentation. - Familiarity with causal inference methods and their application to marketing measurement, including holdout group design, geo-based experiments, or synthetic control methods. - Prior experience in digital health, consumer subscription, or direct-to-consumer sectors where member LTV and retention are primary business drivers. - Experience navigating data privacy and consent requirements such as GDPR, CCPA, or ATT in the context of marketing measurement and experimentation. - A passion for mental health, evidence-based decision making, and the mission of Headspace. Location: This role is open to candidates across the US, with preferred locations in San Francisco, CA (hybrid), New York City, NY (remote), and Seattle, WA (remote). Candidates must permanently reside in the US full-time. If your primary residence is in the greater San Francisco Bay Area, this role follows our hybrid model, with 3 days per week in office to support in-person collaboration. Your recruiter will share more details. Pay & Benefits: The anticipated new hire base salary range for this full-time position is $122,400 - $170,000 + equity + benefits. For candidates based in San Francisco, New York City, or Seattle, a separate salary range of $156,400-190,000 applies, consistent with our location-based compensation philosophy. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate's location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We're proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. #LI-REMOTE

Lead cross-functional teams to drive operational efficiency, scale coaching offerings, manage strategic operations, set KPIs, and oversee new product launches and workforce planning. | 8+ years experience in scaling virtual clinical or coaching networks, strong strategic and operational expertise, people management skills, data-driven problem solving, and experience in high-growth digital health environments. | About the Director, Coach Strategy & Operations at Headspace: The *Director, Coach Strategy & Operations** will drive operational efficiency and scale of Headspace’s Coaching offering, with a specific focus on leading business transformations and building out the people, process and systems required to launch, optimize, and monitor net new offerings. The latter requires exceptionally strong skillsets across problem structuring, data-informed decision making, strategic operations, change management, and cross-functional influence. Reporting to the VP, Marketplace Strategy & Operations, the Director will drive cross-functional prioritization (key partner teams: Services, Data Science, Product, Finance), and define the roadmap to achieve business goals. The ideal candidate can flex up and down, driving strategy through execution of key projects while also setting KPIs, identifying and driving process improvements, and managing a team of operators. Core oversight domains include, but are not limited to: strategic operations, systems and tooling, capacity forecasting and monitoring, shift scheduling, new product launches (operational partner).* What you will do: • Lead cross-functional stakeholder group across Product, Data Science, Commercial, Clinical, Finance, Talent, and Operations to set vision, strategy, and roadmap driving internal infrastructure builds (people, process, systems) to support a scaling and launching Coach offerings • Lead operational teams enabling scale, including shift scheduling, strategic operations; opportunity to refine roles and responsibilities across teams • Evaluate employment models for optimal growth • Set roadmap, KPIs and business health metrics driving accountability and transparency of domains above • Identify opportunities to drive operational efficiency across the care delivery (coaching) business, including but not limited to: process improvement initiatives (ex. Schedule optimization, Onboarding and training efficiencies), workflow audits, automation opportunities and associated tooling investments • Demonstrate a structured, data-driven approach, developing investment and project briefs that clearly outline the problem space, business context, approach, recommendation, and core metrics • Defines business requirements and evaluates potential vendors to support network scale • Thought partner to senior leadership evaluating new offerings and expansion opportunities • Lead the Coaching Operations team with an emphasis on developing a high performing organization through clear goal setting, and providing constructive feedback and direction What you will bring: Required Skills: • 8+ years of experience, with deep domain expertise around building and scaling a virtual clinical or coaching network and associated complex operations • Demonstrated track record at a high-growth, digital health start-up, with ideal experience across 1 or more: business transformations, change management strategy, strategic operations, workforce planning / capacity management • Deep operational expertise with ability to set and achieve targets and develop cross-functional roadmaps; brings industry benchmarks and best practices to role • Ability to influence and effectively communicate with senior leadership • People management experience and ability to motivate and drive operational teams • Analytical skill set, with ability to break down a problem into component parts, build a project plan against it, and manage end-to-end execution • Strong judgment, accountability and decision-making skill set • Critical problem solver leading with data Location: We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF) and Los Angeles (LA). Candidates must permanently reside in the US full-time. For candidates with a primary residence in the greater SF and LA areas, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. Pay & Benefits: The anticipated new hire base salary range for this full-time position is $138,600-$200,000 + equity + benefits. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here: • A mission that matters—with impact you can see and feel • A culture that’s collaborative, inclusive, and grounded in our values • The chance to shape what mental health care looks like next • Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging: Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. **Please inform our Talent team by filling out[this form](https://docs.google.com/forms/d/e/1FAIpQLSdE8hXeZCqOzzVSXbYKv3gO_88tTdlJYs3XUPHSyNvhkzqqRQ/viewform)if you need any assistance completing any forms or to otherwise participate in the application or interview process.*** Headspace participates in the E-Verify Program. Privacy Statement • All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. * • As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. * Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

Lead cross-functional teams to build and scale operational infrastructure, set KPIs, drive process improvements, and manage coaching operations teams. | 8+ years experience building/scaling virtual coaching or clinical networks, expertise in business transformations, strategic operations, workforce planning, people management, and strong data-driven problem solving. | About the Director, Coach Operations at Headspace: The *Director, Coach Operations** will drive operational efficiency and scale of Headspace’s Coaching offering, with a specific focus on leading business transformations and building out the people, process and systems required to launch, optimize, and monitor net new offerings. The latter requires exceptionally strong skillsets across problem structuring, data-informed decision making, strategic operations, change management, and cross-functional influence. Reporting to the VP, Marketplace Strategy & Operations, the Director will drive cross-functional prioritization (key partner teams: Services, Data Science, Product, Finance), and define the roadmap to achieve business goals. The ideal candidate can flex up and down, driving strategy through execution of key projects while also setting KPIs, identifying and driving process improvements, and managing a team of operators. Core oversight domains include, but are not limited to: strategic operations, systems and tooling, capacity forecasting and monitoring, shift scheduling, new product launches (operational partner).* What you will do: • Lead cross-functional stakeholder group across Product, Data Science, Commercial, Clinical, Finance, Talent, and Operations to set vision, strategy, and roadmap driving internal infrastructure builds (people, process, systems) to support a scaling and launching Coach offerings • Lead operational teams enabling scale, including shift scheduling, strategic operations; opportunity to refine roles and responsibilities across teams • Evaluate employment models for optimal growth • Set roadmap, KPIs and business health metrics driving accountability and transparency of domains above • Identify opportunities to drive operational efficiency across the care delivery (coaching) business, including but not limited to: process improvement initiatives (ex. Schedule optimization, Onboarding and training efficiencies), workflow audits, automation opportunities and associated tooling investments • Demonstrate a structured, data-driven approach, developing investment and project briefs that clearly outline the problem space, business context, approach, recommendation, and core metrics • Defines business requirements and evaluates potential vendors to support network scale • Thought partner to senior leadership evaluating new offerings and expansion opportunities • Lead the Coaching Operations team with an emphasis on developing a high performing organization through clear goal setting, and providing constructive feedback and direction What you will bring: Required Skills: • 8+ years of experience, with deep domain expertise around building and scaling a virtual clinical or coaching network and associated complex operations • Demonstrated track record at a high-growth, digital health start-up, with ideal experience across 1 or more: business transformations, change management strategy, strategic operations, workforce planning / capacity management • Deep operational expertise with ability to set and achieve targets and develop cross-functional roadmaps; brings industry benchmarks and best practices to role • Ability to influence and effectively communicate with senior leadership • People management experience and ability to motivate and drive operational teams • Analytical skill set, with ability to break down a problem into component parts, build a project plan against it, and manage end-to-end execution • Strong judgment, accountability and decision-making skill set • Critical problem solver leading with data Location: We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF) and Los Angeles (LA). Candidates must permanently reside in the US full-time. For candidates with a primary residence in the greater SF and LA areas, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. Pay & Benefits: The anticipated new hire base salary range for this full-time position is $138,600-$200,000 + equity + benefits. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here: • A mission that matters—with impact you can see and feel • A culture that’s collaborative, inclusive, and grounded in our values • The chance to shape what mental health care looks like next • Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging: Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. **Please inform our Talent team by filling out[this form](https://docs.google.com/forms/d/e/1FAIpQLSdE8hXeZCqOzzVSXbYKv3gO_88tTdlJYs3XUPHSyNvhkzqqRQ/viewform)if you need any assistance completing any forms or to otherwise participate in the application or interview process.*** Headspace participates in the E-Verify Program. Privacy Statement • All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. * • As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. * Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice