Hawthorne Residential Partners

Oversee maintenance operations across properties, manage capital projects, ensure regulatory compliance, and lead maintenance teams. | High school diploma or trade school, experience in property maintenance or management, valid driver's license, and ability to perform physical tasks. | REGIONAL MAINTENANCE DIRECTOR TYPE OF WORK: Regional Resident Services Director PURPOSE: The Regional Maintenance Director will oversee onsite maintenance operations for their assigned region. They will also communicate with capital improvements on construction and capital projects. Conduct due diligence inspections as needed. Oversee disaster management as well as reconstruction. The RMD will also provide leadership, technical support, guidance and management to the maintenance teams. SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS: In-depth knowledge of all aspects of apartment maintenance. Knowledge of safety procedures and regulatory requirements (OSHA, EPA, etc.). Ability to manage multiple tasks. Ability to work with the pressure of deadlines. Strong management and leadership ability. Strong organizational skills. Strong written and verbal communication ability. Computer proficiency. Ability to train, motivate and develop team members. Strong problem-solving and analytical skills. Budget-conscious. SUMMARY OF FUNCTIONS: Oversee properties in the designated region. Responsible for maintenance operations on those properties. Develop and implement training as needed. Ensure all regulatory requirements are being met (OSHA, EPA, etc.) Conduct property visits and inspections to ensure performance standards are being met. Coordinate with the Capital improvements team on ongoing projects. Communicate with Regional Managers to ensure property needs are being met. Communicate with the Director of Resident Services. Fill in/organize assistance for vacancies in staffing as needed. MAJOR DUTIES AND RESPONSIBILITIES: Work it capital project managers and RM’s on capital projects, preparing material and cost estimates, scopes of work, preparing capital bids, executing projects and contracts, monitoring jobs to ensure projects are not exceeding the budgeted amount, ensuring compliance with all applicable codes and performing final inspections of work completed as needed. Work with RM on budgets for yearly common maintenance as well as capital projects for the following year's budget. Attend budget meetings to ensure proper budgets for properties. Manage bids for capital projects for the following year's budget. Inspect properties quarterly for safety issues, code compliance and compliance of all Hawthorne company policies. Conduct due diligence as needed and assist with interior and exterior inspections. Provide organized results to the RM. Provide technical maintenance support, guidance, leadership, training, management and disciplinary action as needed. Coordinate and oversee the interview, hiring and training of new personnel. Assist with termination procedures. Complete training on the SAM manual to new Maintenance Supervisors and ensure sign off sheet is sent to home office. Ensure owners, investors and company site goals are being met. Attend owner visits as needed. Meet with RM as needed to discuss progress, issues and concerns. Work with claims managers, adjusters and insurance representatives to manage property damage and casualty losses. Oversee disaster repairs. Assist where needed to fill for maintenance to help with coverage and/or coordinate assistance where applicable. Assign floating maintenance technicians as needed per RM property needs. Comply with all Hawthorne procedures, policies and quality standards and present a professional appearance of Hawthorne Residential Partners. Assist with any other tasks or projects as required Work with RM and/or capital projects managers to establish and coordinate interior rehab of units, order product, shop costs for interior rehab units Develop and hold Quarterly Maintenance Meetings for your teams. Communicate with the Director of Resident Services weekly. ORGANIZATIONAL RELATIONSHIPS: Coordinate with Regional Managers to ensure needs are being met. Report directly to the Director of Resident Services. Work with all levels of company staff. Work with vendors, contractors, and suppliers. OTHER REQUIREMENTS: Hours of Work: 9:00 a.m. to 6:00 p.m., Monday through Friday. Available for overtime as needed and “on call” 24 hours a day. AMOUNT OF OVERTIME: As needed for emergencies. PHYSICAL REQUIREMENTS: Extensive mobility and excellent physical condition. Ability to lift 100 lbs. necessary for installation and removal of appliances. Ability to operate all necessary hand tools to make repairs. Ability to kneel, crouch, climb, crawl, etc. to reach items in need of repairs. Ability to drive to and from job sites. Tolerance to all extremes of hot and cold weather, as may be necessary. TOOLS: Must provide own basic tools, or be willing to obtain the required hand tools (see “Minimum Required Hand Tools” list). Must be knowledgeable and skilled in the safe use and maintenance of the following: · Hand tools: Various wrenches, screwdrivers, grips, sledge hammer, hammers, snips, post hole diggers, saws, etc. · Power Tools: Wrenches, grinder, sander, drill, saws, etc. · User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, stepladders, full ladders, double ladders. · Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand powered · augers, etc. · Measuring Devices: Voltmeters, ohmmeters, testing meters, PH tests, etc. TRANSPORTATION: Must have a dependable vehicle to transport tools and equipment to job sites. Must provide proof of liability insurance for same. EDUCATION: High school education or trade school required. College degree or equivalent career experience required. Bondable and Valid Driver’s License Hawthorne is an equal opportunity employer.

The Digital Marketing Specialist manages Hawthorne’s digital presence, overseeing website content, SEO, SEM, and analytics reporting. This role collaborates with various departments to ensure a consistent and data-driven digital strategy. | Candidates should have a bachelor's degree in a related field and 2-4 years of digital marketing experience, preferably in multifamily or property management. Strong analytical skills and proficiency in tools like Google Analytics and website CMS platforms are essential. | Digital Marketing Specialist Position Overview The Digital Marketing Specialist plays a key role in managing Hawthorne’s digital presence across multiple platforms. This multi-faceted role supports the execution, optimization, and performance tracking of our online marketing efforts — including website management, search engine marketing (SEM), social media strategy, search engine optimization (SEO), and analytics reporting. This position works cross-functionally with Marketing, Operations, and external vendor partners to ensure a consistent, data-driven, and brand-aligned digital presence for all Hawthorne communities. Key Responsibilities Website & SEO Management Oversee community website content, performance, and updates to ensure accuracy, accessibility, and engagement. Implement on-page SEO best practices, including metadata, image optimization, and keyword integration. Collaborate with vendors (Resi, Engrain, etc.) to manage new launches, floor plan updates, and UX improvements. Audit and report on site performance metrics (speed, engagement, lead conversions) using GA4 and Looker Studio. Support the design and development of new property websites. Manage website domains, content, and photography; troubleshoot website and digital advertising issues Maintain and organize digital assets, including photography, videos, floor plans, and community content across all platforms. Coordinate with photography or videography vendors when updated or new media assets are required. Ensure all digital content follows accessibility guidelines and fair housing compliance best practices. Ticket Box Management Include responsibilities for managing incoming requests through the ticket box. Encompass monitoring, prioritizing, and ensuring timely responses to all inquiries. Search Engine Marketing (SEM) & Advertising Support setup, monitoring, and optimization of paid search and social campaigns (Google Ads, Display, YouTube). Review ad creative, copy, and budget pacing to ensure alignment with marketing goals and lead targets. Collaborate with the Director of Digital Marketing and vendor partners to analyze campaign results and adjust strategy based on performance data. Analytics & Reporting Prepare recurring digital performance reports and dashboards for leadership review. Track KPIs across channels, including website conversions, ad performance, SEO visibility, and review growth. Identify trends and present actionable insights to improve ROI and digital consistency. CRM Data Interpretation (Knock): Pull and analyze lead funnel metrics to identify trends by source, campaign, and property. Use these insights to recommend optimizations and combine CRM findings with website and advertising performance for comprehensive, full-funnel reporting that delivers actionable insights to leadership and operations. Monitor lead flow across digital channels and recommend conversion optimizations to improve lead quality and volume. Cross-Department Collaboration Partner with Operations and Regional Managers to ensure local initiatives are represented online. Support new community launches and takeovers with timely digital activations. Maintain alignment with Hawthorne’s brand standards and digital strategy roadmap. Qualifications Bachelor’s degree in Marketing, Communications, Business, or related field. 2–4 years of experience in digital marketing, preferably within multifamily or property management. Working knowledge of SEO, Google Ads, and website CMS platforms (RentCafe, Resi, WordPress). Proficient with Google Analytics (GA4), Looker Studio, and/or similar related reporting tools. Strong analytical skills with the ability to interpret performance data and recommend optimizations. Exceptional attention to detail, time management, and written communication skills. Strong project management skills with the ability to manage timelines, priorities, and communication across departments. Collaborative mindset with the ability to manage multiple priorities in a fast-paced environment. Preferred Skills Familiarity with multifamily marketing platforms (Reputation.com, Yardi, Engrain). Experience in paid social campaigns Understanding of UX/UI principles and website quality control processes. Creative eye for visuals, copywriting, and digital storytelling aligned with brand identity. Reports To: Director of Digital Marketing Location: Hybrid - Travel required to the Greensboro, NC Corporate Office. Hawthorne is an equal opportunity employer.

Support leasing and renewal processes, oversee payment collections, lead team in absence of Community Manager, and maintain community standards. | High school diploma or GED, preferred 2 years property management experience, valid driver's license. | As an apartment professional in the Assistant Community Manager role, you will work alongside the Community Manager to provide leadership and guidance to fellow employees. You will help support the community by providing everyday services - from administrative processes to leasing - and you will become a source of knowledge and a trusted resource at the community. At Hawthorne, we recognize that work is meant to support both our personal and professional goals. That’s why we offer generous paid time off and highly competitive compensation packages. Having quality time "off-the-clock" is as important to us as your time spent supporting the community.Generous Paid Time Off including:Vacation - 80 hours in the first year, increases progressively with tenureSick Leave – 56 hours annuallyPersonal – 16 hours after 90 days of employmentBirthday – 8 hours that may be used at your discretionEleven Paid HolidaysVeteran’s Day Holiday–Paid, eligible for veterans onlyPaid Volunteer Leave – 16 hours annually to give back to a cause you are passionate about.Monthly Leasing and Renewal Commissions, Quarterly Performance Bonus, Career Progression Programs, Employee DiscountsJob FunctionsOversee the payment collection processesEnsure lease administration is completed in a thorough, timely, and accurate mannerContribute to the leasing process through tours and responding to email and phone call leadsContribute to achieving occupancy expectations through leasing and renewalsEffectively lead the team in the absence of the Community ManagerCreate a motivating and positive work environment for the teamSet goals and prioritize work to ensure optimal performance of the communityDemonstrate daily care for the physical asset by ensuring grounds, amenities, and office are clean, free of debris, and immaculately maintainedEducationHigh School or GED equivalent.ExperienceTwo years of property management experience is preferred.Licenses & CertificationsValid driver's license required. No other certifications or licenses are required. Hawthorne offers an education reimbursement program and a progressive career path to equip you with the skills needed to excel and grow in your position.Additional BenefitsAs our partner, you will benefit from programs designed to fulfill your goals, personally and professionally:Comprehensive and affordable plans for medical, dental, and vision coverageTelehealth - Access to doctors 24/7/365Pet insurance plans401k retirement match programMaternity and paternity leave optionsHealth and wellness incentivesRetirement PlanningAbout Hawthorne Residential PartnersHawthorne Residential Partners is a privately-owned apartment management company based in Greensboro, North Carolina with an extensive portfolio of properties across the Southeast, Florida, and Texas. We not only own and manage apartment communities throughout the Southeast, but we also have a significant focus on new development lease-up communities in our key markets. Hawthorne celebrated its 10 year anniversary in the spring of 2019, and we are eager to see what the next 10 years will bring.Hawthorne is home to a team of vibrant apartment professionals united by a mission to inspire kindness with action. We call this mission Live It as a reminder to live out our values daily and with every interaction. We take action to create memorable experiences. We stay nimble to evolve with an everchanging environment. And, we value integrity as essential.Making Hawthorne your home means joining a workplace dedicated to advancing with you personally and professionally.Hawthorne is an Equal Opportunity Employer.QualificationsEducationRequiredHigh SchoolExperiencePreferredProperty Management ExperienceAbout the companyWe are seasoned multifamily management experts with extensive lease-up and asset repositioning expertise. #J-18808-Ljbffr