Hassan & Sons Inc

Support store operations, provide excellent customer service, handle transactions, maintain store presentation, and ensure safety and cleanliness. | High school diploma preferred, retail or food service experience beneficial, basic POS and cash handling skills, strong communication, and team work. | Position Summary Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.  The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service. Responsibilities and Duties: Customer Service Excellence * Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”) * Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude * Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance * Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement * Represent the company with professionalism in appearance, communication, and conduct  Cash Handling & Register Operations * Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions * Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy * Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures * Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions  Store Presentation & Merchandising * Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing * Maintain signage, promotional materials, and pricing accuracy * Remove expired, damaged, or recalled items and report discrepancies to the Station Manager * Keep the sales floor, counters, and displays neat, clean, and clutter-free  Food & Beverage Handling * Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.) * Follow all food safety, sanitation, and temperature guidelines * Clean and sanitize equipment regularly to ensure quality and compliance  Maintenance, Cleanliness & Safety * Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal * Refill windshield washer stations, paper towels, and squeegees at the pumps * Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems * Report equipment malfunctions or safety hazards immediately to management  Additional Duties * Adhere to the station’s shift duties checklist for assigned shifts * Understand and assist with car wash operations (if applicable) * Perform other job-related duties as assigned by management   Education and Work Experience * High school diploma or equivalent preferred * Previous experience in retail, food service, or customer-facing roles preferred * Basic knowledge of POS systems and cash-handling procedures * CPR and First Aid training a plus * Strong communication skills and the ability to work effectively in a team environment Skill Set * Strong customer service and communication skills * Ability to multitask and stay organized in a fast-paced setting * Self-motivated and dependable, with strong follow-through and attention to detail * Able to follow direction, take initiative, and maintain professionalism under pressure * Comfortable using computers and POS systems; basic Microsoft Office skills a plus * Flexible availability, including nights, weekends, and holidays Physical Demands and Work Environment  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.   Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Frequent standing, walking, bending, and lifting up to 50 lbs * Requires use of hands, arms, and vision to operate POS systems and restock merchandise * Must be able to work both indoors and outdoors in various weather conditions * Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment * Must be able to communicate clearly and effectively in person and over the phone * Reasonable accommodations will be provided as required by law

Support store operations, provide excellent customer service, handle cash transactions, maintain store presentation, and ensure safety and cleanliness. | High school diploma or equivalent, previous retail or customer-facing experience preferred, basic POS and cash handling skills, flexible availability. | Position Summary Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers. The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service. Responsibilities and Duties: Customer Service Excellence • Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”) • Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude • Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance • Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement • Represent the company with professionalism in appearance, communication, and conduct Cash Handling & Register Operations • Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions • Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy • Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures • Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions Store Presentation & Merchandising • Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing • Maintain signage, promotional materials, and pricing accuracy • Remove expired, damaged, or recalled items and report discrepancies to the Station Manager • Keep the sales floor, counters, and displays neat, clean, and clutter-free Food & Beverage Handling • Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.) • Follow all food safety, sanitation, and temperature guidelines • Clean and sanitize equipment regularly to ensure quality and compliance Maintenance, Cleanliness & Safety • Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal • Refill windshield washer stations, paper towels, and squeegees at the pumps • Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems • Report equipment malfunctions or safety hazards immediately to management Additional Duties • Adhere to the station’s shift duties checklist for assigned shifts • Understand and assist with car wash operations (if applicable) • Perform other job-related duties as assigned by management Education and Work Experience • High school diploma or equivalent preferred • Previous experience in retail, food service, or customer-facing roles preferred • Basic knowledge of POS systems and cash-handling procedures • CPR and First Aid training a plus • Strong communication skills and the ability to work effectively in a team environment Skill Set • Strong customer service and communication skills • Ability to multitask and stay organized in a fast-paced setting • Self-motivated and dependable, with strong follow-through and attention to detail • Able to follow direction, take initiative, and maintain professionalism under pressure • Comfortable using computers and POS systems; basic Microsoft Office skills a plus • Flexible availability, including nights, weekends, and holidays Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Frequent standing, walking, bending, and lifting up to 50 lbs • Requires use of hands, arms, and vision to operate POS systems and restock merchandise • Must be able to work both indoors and outdoors in various weather conditions • Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment • Must be able to communicate clearly and effectively in person and over the phone • Reasonable accommodations will be provided as required by law Need coverage for Swing & Graveyard Shifts

Provide excellent customer service, operate POS systems, maintain store presentation, handle food and beverage stations, and ensure cleanliness and safety. | High school diploma preferred, experience in retail or customer-facing roles, basic POS and cash handling knowledge, strong communication and multitasking skills. | Position Summary Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.  The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service. Responsibilities and Duties: Customer Service Excellence * Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”) * Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude * Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance * Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement * Represent the company with professionalism in appearance, communication, and conduct  Cash Handling & Register Operations * Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions * Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy * Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures * Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions  Store Presentation & Merchandising * Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing * Maintain signage, promotional materials, and pricing accuracy * Remove expired, damaged, or recalled items and report discrepancies to the Station Manager * Keep the sales floor, counters, and displays neat, clean, and clutter-free  Food & Beverage Handling * Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.) * Follow all food safety, sanitation, and temperature guidelines * Clean and sanitize equipment regularly to ensure quality and compliance  Maintenance, Cleanliness & Safety * Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal * Refill windshield washer stations, paper towels, and squeegees at the pumps * Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems * Report equipment malfunctions or safety hazards immediately to management  Additional Duties * Adhere to the station’s shift duties checklist for assigned shifts * Understand and assist with car wash operations (if applicable) * Perform other job-related duties as assigned by management   Education and Work Experience * High school diploma or equivalent preferred * Previous experience in retail, food service, or customer-facing roles preferred * Basic knowledge of POS systems and cash-handling procedures * CPR and First Aid training a plus * Strong communication skills and the ability to work effectively in a team environment Skill Set * Strong customer service and communication skills * Ability to multitask and stay organized in a fast-paced setting * Self-motivated and dependable, with strong follow-through and attention to detail * Able to follow direction, take initiative, and maintain professionalism under pressure * Comfortable using computers and POS systems; basic Microsoft Office skills a plus * Flexible availability, including nights, weekends, and holidays Physical Demands and Work Environment  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.   Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Frequent standing, walking, bending, and lifting up to 50 lbs * Requires use of hands, arms, and vision to operate POS systems and restock merchandise * Must be able to work both indoors and outdoors in various weather conditions * Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment * Must be able to communicate clearly and effectively in person and over the phone * Reasonable accommodations will be provided as required by law

Provide excellent customer service, maintain store cleanliness and stock, handle cash transactions, and ensure food safety and visual appeal in a gas station food mart. | High school diploma preferred, basic POS knowledge, some customer service experience, good communication skills, physical ability to perform manual tasks, and adaptability. | BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options. ESSENTIAL FUNCTIONS: Customer Service Duties · Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”) · Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers. · Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction. · Offer current promotional items to all customers. · Offer credit card application and information to all customers. Visual Communications · Stock and maintain all displays and coolers to ensure they are visually appealing to customers. · Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness. · Ensure that all prices are displayed correctly for each product. · Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager. · Keep the food and beverage area clean, neat, and well stocked with all necessary items. Food and Beverage Handling · Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature. · Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages. Cash Handling · Accurately conduct all cash, debit, credit transactions on cash register (POS). · Preform simple math calculations. · Make sure all money is dropped in the safe according to company policy and procedures. Maintenance/Cleanliness Duties · Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser). · Removes and disposes of trash and debris outside/inside. · Sweep and Mop floors. · Clean station restrooms. Miscellaneous · Follows Shift Duties schedule for correlating shift. · Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol). · Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.) · Performs all other duties assigned. JOB QUALIFICATION REQUIREMENTS: The incumbent must be able to work any shift, Sunday – Saturday to support the company’s business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through. Knowledge/Experience: High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required. Software, Tools and Equipment: You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning. Other Requirements: As a team member you will represent Hassan & Sons. While you are on the job, Hassan & Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan & Sons, Inc. Appearance & Image Guide for additional information. PHYSICAL AND VISUAL ACTIVITIES: Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather. The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job. WORKING ENVIRONMENT: Gas station with food mart.