Hasbro

Lead product strategy and backlog prioritization to deliver cloud-native digital solutions and improve customer experiences. | Over 10 years of product management experience with expertise in Agile methodologies, cross-functional collaboration, and delivering complex technology solutions, but no direct mention of Salesforce OMS or WMS/ERP integration experience. | At Hasbro, our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. We’re looking for adventurous and curious people who want to explore, experiment, and innovate to come up with the best ideas. Our culture has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come. Hasbro’s Direct-to-Consumer (DTC) organization is building a unified commerce platform that powers fan experiences across Hasbro Pulse, Dungeons & Dragons Beyond, and Secret Lair. As Principal Product Manager, Order Management and Post-Purchase Experience, you will define and execute the product strategy for how Hasbro manages and fulfills every order. You’ll own the roadmap for Salesforce Order Management (OMS), fulfillment and logistics integrations (GXO, WMS, SAP), and post-purchase automation capabilities that improve delivery accuracy, speed, and customer satisfaction. This is a senior product leadership role accountable for delivering measurable improvements to order reliability, operational efficiency, and customer experience. You will partner with Engineering, Operations, and Customer Care to scale Hasbro’s global DTC capabilities and ensure the platform performs consistently across all brands and regions. This is a hybrid role requiring three days a week in our Renton, WA office. What You’ll Do 1. Define and Execute the Product Strategy Own the product vision and roadmap for order management, fulfillment, and post-purchase experiences within Hasbro’s unified Salesforce ecosystem. Partner with Engineering and Architecture to extend Salesforce OMS integrations with payment, tax, and logistics systems. Translate customer feedback and business goals into product requirements that improve fulfillment accuracy, reduce processing time, and support new fulfillment models. Establish clear success metrics and OKRs focused on order completion rates, SLA adherence, automation adoption, and customer satisfaction. 2. Drive Operational Efficiency and Automation Lead initiatives that simplify and automate high-volume order workflows, such as refunds, address changes, and split shipments. Collaborate with Customer Care and Digital Genius teams to create self-service capabilities and automated case resolution flows that reduce contact volume. Partner with Analytics to identify bottlenecks, measure process performance, and prioritize optimizations that deliver the highest business value. Ensure all automation efforts align with Hasbro’s compliance, tax, and financial reconciliation requirements. 3. Lead and Develop Product Teams Provide product direction, coaching, and mentoring to Product Managers and cross-functional partners. Guide delivery teams to focus on measurable outcomes, not output—balancing near-term improvements with long-term platform scalability. Represent the OMS and post-purchase domain in roadmap planning, quarterly reviews, and leadership forums, ensuring alignment with Hasbro’s DTC priorities. 4. Collaborate Across Hasbro’s Unified Platform Work with Front-End, Data, and Platform teams to ensure a cohesive fan journey from checkout through delivery. Partner with Operations and Finance to align OMS capabilities with fulfillment processes, regional compliance, and accounting automation. Contribute to the Unified eCommerce Platform roadmap, ensuring OMS and fulfillment enhancements integrate seamlessly with front-end commerce and global expansion efforts. Minimum Qualifications 7+ years of product management experience in eCommerce, order management, or fulfillment systems. Strong knowledge of Salesforce OMS, warehouse management systems (WMS), or ERP integrations. Proven ability to lead cross-functional delivery with Engineering, Operations, and Customer Experience teams. Demonstrated success defining measurable outcomes and driving improvements through data-driven prioritization. Excellent written, verbal, and stakeholder communication skills. Preferred Qualifications Experience with multi-region fulfillment, 3PL integrations, and SAP financial reconciliation. Background in workflow automation, customer care tools, or service experience platforms. Track record of leading complex, multi-brand product strategies on a global scale. Experience mentoring PMs or leading large cross-functional initiatives. We are an Equal Opportunity / Affirmative Action Employer Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator. The base salary range for this position is $159,804.00 to $239,706.00. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Our Comprehensive Benefits Package Includes: Health & Wellness: Medical, Dental, and Vision Insurance Time Off to Recharge: Paid Vacation & Holidays Financial Well-being: Generous 401(k) Match Life & Family Support: Paid Parental Leave Giving Back: Volunteer & Employee Giving Programs Level Up Your Skills: Tuition Reimbursement Exclusive Perks: Product Discounts & More!

Manage partnership relationships, support product development, and facilitate communication between US and Japanese teams. | Requires 4-6 years of bilingual translation and interpretation experience in gaming or consumer goods, with strong understanding of Japanese market and culture, plus legal and project management skills. | Own the Partnership - Manage the day-to-day relationship with licensees including onboarding, seeing opportunities, problem-solving, marketing and all business reviews. You represent Wizards to the partner, and you also represent the partner's voice within Wizards. Cross-Functional Leadership - Work collaboratively to support and lead throughout the pipeline of partnership product development, owning the flow of licensing, the release schedule and marketing information to all internal teams. You will be an encouraging communicator and negotiator, and a constant consultant. Connect Us - Be a liaison between Japan and the U.S. by translating partner communication and feedback, interpreting in meetings, and occasionally traveling to Japan to support in-person business meetings. You are both a guide and consultant, helping our teams navigate JP business culture and JP partnerships. Drive the Business - Provide insights on the Japanese marketplace and community actively studying the Japanese TCG market to discover opportunities with new and existing partners. You will build and summarize performance reports while ensuring internal compliance with licensing deals and timelines. 4-6 years experience in translating emails, presentations, documents, and other text based translations into both native-level Japanese and English. 4-6 years experience of English & Japanese consecutive interpreting in in-person business meetings and remote calls. (Experience with simultaneous interpretation would be a further plus.) Flexible working hours to accommodate a few afternoon and evening meetings a week with Japanese business partners. 4-6 years experience, specifically within consumer goods or gaming. At least 2 years analyzing or working with legal agreements and external working relationships. Has near native level Japanese proficiency and strong communication skills in both Japanese and English. A deep understanding in the Japanese TCG market and gaming culture. Entrepreneurial, persistent, and resourceful, with experience learning quickly about new technologies and industry trends. Strong business judgment and intellectual maturity; ability to craft solutions that appropriately balance risk and business objectives. Outstanding interpersonal skills and experience developing strong internal Ability to identify key concerns quickly and drive collaborators to a consensus. Strong project management abilities; capable of prioritizing and balancing multiple projects simultaneously, under tight time constraints and within budget parameters.

Manage licensing partnerships, facilitate communication between Japan and the U.S., and analyze market opportunities. | Fluent in Japanese and English, experience in gaming or consumer goods, and strong project management skills. | At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That's where you come in! Do you have demonstrated expertise in program management, partnerships or licensing, and a passion for product development? Do you have near native level Japanese proficiency and strong communication skills in both Japanese and English with a deep understanding for Japanese culture and entertainment? We are looking for an innovative and daring bilingual Japanese Program Manager, Partner Brands for the Magic Franchiseto cultivate and lead profitable long-term partnerships with licensors and collaborators to ensure the delivery of an outstanding portfolio of products and business goals. The ideal candidate will have experience with licensor management and critical communication, along with a highly attuned game quality sense. The Program Manager, Partner Brands will be leading licensing programs across our portfolio of titles to bring the best entertainment-licensed consumer products and experiences to our fans. In this key role, you will work externally with licensors based Japan and internally, cross-functionally with global teams. What You'll Do: • Own the Partnership - Manage the day-to-day relationship with licensees including onboarding, seeing opportunities, problem-solving, marketing and all business reviews. You represent Wizards to the partner, and you also represent the partner's voice within Wizards. • Cross-Functional Leadership - Work collaboratively to support and lead throughout the pipeline of partnership product development, owning the flow of licensing, the release schedule and marketing information to all internal teams. You will be an encouraging communicator and negotiator, and a constant consultant. • Connect Us - Be a liaison between Japan and the U.S. by translating partner communication and feedback, interpreting in meetings, and occasionally traveling to Japan to support in-person business meetings. You are both a guide and consultant, helping our teams navigate JP business culture and JP partnerships. • Drive the Business - Provide insights on the Japanese marketplace and community actively studying the Japanese TCG market to discover opportunities with new and existing partners. You will build and summarize performance reports while ensuring internal compliance with licensing deals and timelines. What You'll Bring: • 4-6 years experience in translating emails, presentations, documents, and other text based translations into both native-level Japanese and English. • 4-6 years experience of English & Japanese consecutive interpreting in in-person business meetings and remote calls. (Experience with simultaneous interpretation would be a further plus.) • Flexible working hours to accommodate a few afternoon and evening meetings a week with Japanese business partners. • 4-6 years experience, specifically within consumer goods or gaming. • At least 2 years analyzing or working with legal agreements and external working relationships. • Has near native level Japanese proficiency and strong communication skills in both Japanese and English. • A deep understanding in the Japanese TCG market and gaming culture. • Entrepreneurial, persistent, and resourceful, with experience learning quickly about new technologies and industry trends. • Strong business judgment and intellectual maturity; ability to craft solutions that appropriately balance risk and business objectives. • Outstanding interpersonal skills and experience developing strong internal • Ability to identify key concerns quickly and drive collaborators to a consensus. • Strong project management abilities; capable of prioritizing and balancing multiple projects simultaneously, under tight time constraints and within budget parameters. We are an Equal Opportunity / Affirmative Action Employer Wizards of the Coast is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator. The base salary range for this position is $102,000.00 to $163,800.00. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Our Comprehensive Benefits Package Includes: • Health & Wellness: Medical, Dental, and Vision Insurance • Time Off to Recharge: Paid Vacation & Holidays • Financial Well-being: Generous 401(k) Match • Life & Family Support: Paid Parental Leave • Giving Back: Volunteer & Employee Giving Programs • Level Up Your Skills: Tuition Reimbursement • Exclusive Perks: Product Discounts & More! #Wizards

Coordinate and manage creative campaigns, facilitate communication across teams, and ensure timely delivery of assets. | Experience in creative project management, familiarity with digital gaming, strong organizational and communication skills, and proficiency with project management systems. | Campaign & Portfolio Management Partner with the Senior Producer to track campaign milestones, ensuring on-time delivery and quality across all creative assets. Coordinate with internal marketing teams, studio partners, and external vendors to align strategies, priorities, and deliverables. Serve as the primary operational liaison between the Global Marketing Creative team, Global Marketing team, and key stakeholders. Facilitate clear communication across departments, ensuring all teams have visibility into timelines, creative status, and dependencies. Support creative reviews and feedback loops between marketing and studio partners to maintain consistency and creative integrity. Develop and maintain efficient workflows tailored to the unique needs of digital games campaigns. Implement best practices for project tracking, asset management, and campaign reporting. 3 - 5 years' in-house or agency experience in creative project management, creative operations, production or traffic management. Familiarity with digital gaming, creative campaign production, and studio collaboration. Strong ability to maintain focus under pressure - keeps a positive, yet confident demeanor. Drives and expects high standards for work output; accountable, assertive and dependable. Demonstrated ability to manage a portfolio of projects or brands, with accountability for KPI tracking, reporting, and operational performance. Exceptional organizational, analytical, and time management abilities. Skilled communicator with the ability to present portfolio-level updates to leadership and cross-functional teams. Experience with project management systems (Workfront or similar) preferred. Highly motivated self-starter who thrives in a fast-paced, matrixed environment and seeks to continuously optimize processes. A proactive, detail-oriented mindset with a passion for games and creative storytelling.

Provide design insights, develop concepts, collaborate with teams, and communicate design directions for LBE projects. | Requires 5+ years in Location Based Entertainment or similar, with skills in design, storytelling, and 3D modeling, plus a Bachelor's in Design. | Provide design insights, guidance, and reference for on-going LBE projects. Develop new concepts for potential LBE experiences and attractions. Collaborate closely with the LBE Project Management team, as well as various brand teams, to develop designs and concepts. Provide design support to the rest of the LBE team, including quick sketches and visuals, graphic assets, and review of in-development projects. Work directly with the Creative Director to develop visuals to help communicate design direction, including sketches, illustrations, 3D models, mood boards, presentations, etc. Provide ideas to help elevate these projects, thinking outside the box and what is “expected”. Contribute in brainstorming sessions to help find solutions for design challenges to create the best possible LBE experiences worldwide. Bachelor's degree in Design related field 5 year experience in Location Based Entertainment for a toy/game, entertainment, attraction design or consultant firm. Understanding of and experience with Master Planning and attraction design. Ability to create clear presentations to communicate design concepts and direction. Sense of storytelling, both in presentations and in experience design. Solid understanding of Adobe Creative Cloud (Photoshop, Illustrator, InDesign, etc.) Visual communication, through quick sketches, illustrations, renderings, etc. Proficiency in Sketchup or a similar 3D design program. Graphic Design experience is a plus, but not required. Ability to take direction and comments from different sources and distill them into a singular solution. Self-motivation with strong communication skills to connect with licensees and LBE team members globally. Independent time management skills to hit deadlines on many concurrent projects. Flexibility to handle shifts in priorities, new tasks, and new projects. Clear communication skills to explain design ideas and aesthetic direction to both internal teams and external licensees.

Coordinate detailed schedules, manage budgets and contracts, serve as communication hub across teams, handle on-site event logistics and staff management, and analyze event outcomes for improvements. | 4+ years of festival or convention-scale event production or project management experience, strong organizational and fiscal skills, proficiency with scheduling tools, excellent communication, and preferably a background in gaming/events. | At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in! At Wizards of the Coast, we’re seeking a contract Associate Global Events Manager to join our team to assist the Global Events Manager in producing the fast growing flagship convention series, MagicCon! Together you will conceptualize, plan and produce MagicCon by managing a team of internal and external staff. In this role you’ll travel internationally multiple times a year for week‑long events and work directly with the Global Manager to celebrate Magic: The Gathering and bring the game to life for tens of thousands of fans across the globe! What You'll do: • Coordinate detailed workback schedules across several departments and external partners • Log budgets and coordinating POs/contracts with finance • Function as the logistical and communication hub for cross‑functional leads in marketing, creative, content, merchandising, logistics, vendor/sponsor management, and venue operations. • On‑site at each MagicCon, vendor coordination, staff management, panels, cosplay contests, and immersive activations, ensuring each touchpoint runs efficiently. • Post‑event, you’ll compile quantitative and qualitative analysis to advise future iterations and strategic improvements. Who You Are: • The ideal candidate brings 4+ years in festival or convention‑scale event production or project management • Strong organizational and fiscal oversight skills, proficiency with scheduling tools (e.g., Teams, Smartsheet, Excel) • Excellent cross‑team communication, and the ability to thrive in fast paced environments • A background in gaming/events, passion and understanding for Magic: The Gathering is highly preferred Compensation Range, Currency USD: • Starting Pay Range: $38.00 hourly • Pay Range End: $43.00 hourly Additional Details: Please note that this is a temporary assignment providing services to Wizards through an external staffing agency. If you are selected for this assignment, you will be employed by Eastridge as a W2 employee and will not be an employee of Wizards. Employment Type: Contingent Worker Location: Renton, WA (Relocation assistance not provided) Duration: 12 months In compliance with local law, we are disclosing the hourly pay range for this role. The hourly range for this position is $38/hour to $43/hour. The hiring range will vary based on factors such as experience, skills, and market conditions. Eastridge offers US based Wizards temporary workers a comprehensive benefits package, including: • Medical • Dental • Vision • Health savings accounts • Employee assistance program • 401(k) retirement plan • Paid Sick Leave (variable based on location) • Paid Time Off and Holiday Pay We are an Equal Opportunity / Affirmative Action Employer Wizards of the Coast is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator. #Wizards