Harvey

Build and evolve shared frontend infrastructure and partner with product teams to improve engineering velocity and application performance. | Strong experience with large-scale frontend systems or platform infrastructure and ability to improve developer experience through system thinking. | Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We’re looking for experienced frontend engineers to help build and evolve Harvey’s frontend platform—the systems, tools, and abstractions that enable our engineering team to ship high-quality product experiences quickly and consistently. This team focuses on developer experience, performance, reliability, and scalability across our frontend stack. Rather than building one-off product features, you’ll create shared foundations that power all of Harvey’s user-facing applications. This is a high-impact role with broad scope across the engineering organization. You’ll work closely with product engineers, design, and infrastructure teams to define and drive the future of frontend development at Harvey. What You'll Do Build and evolve shared frontend infrastructure, including our design system and developer tooling Contribute to and evolve frontend architecture for scalability and performance Improve developer experience and engineering velocity Improve application performance and reliability Partner with product teams to drive adoption of platform systems Identify and reduce friction across the development lifecycle What You Have Strong experience working on large-scale frontend systems or platform-level infrastructure Ability to think in systems and abstractions, not just features A track record of improving developer experience or engineering velocity Experience influencing technical decisions across teams or driving adoption of shared systems Compensation $193,400 - $290,000 USD Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-JJ1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead Customer Trust function managing security inquiries, supporting GTM teams, and improving security posture using AI automation. | 7+ years in InfoSec or Technical Program Management with audit experience and AI-driven program efficiencies. | Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Some of the world's largest companies and their law firms use Harvey’s AI capabilities to deliver world-class client services at unprecedented scale and efficiency. Harvey allows high-performing professionals to gain deep domain knowledge faster, understand the big picture, and tackle more complex challenges in less time. Our customers depend on us to deliver a secure, trustworthy, and compliant platform. Earning the trust of our customers is a business enabler and we value it more than anything else. In this role, you will report to the Head of Trust and serve as the primary leader for the Customer Trust function. You will build and lead a high-performing team across time zones (US, UK, and beyond) to address customer security inquiries, support our Go-To-Market (GTM) team with accurate and timely responses, and elevate our overall security posture. You will operate at the intersection of technical security, customer success, audit, and AI innovation, leveraging Harvey’s own tools to improve the speed, automation, and accuracy of our responses. This is a unique opportunity to shape the customer trust narrative, manage our Trust Center, and empower Harvey to win complex deals. What You'll Do • Customer & AE Partnership: Act as the primary technical point of contact for our Go-To-Market (GTM) team and customers regarding security questions. Provide timely, accurate, and empathetic responses to questionnaires and concerns, ensuring we answer customer questions and unblock deals while maintaining high security standards. • AI-Powered Automation: Leverage AI and Harvey’s internal tools to continuously improve the efficiency and accuracy of our response process. Build scalable workflows to reduce manual overhead and improve response times while optimizing quality. • Metrics & Reporting: Establish and report on key performance indicators (KPIs) for the Customer Trust function. Use data to track team impact, response velocity, quality of answers, and the influence of trust on sales outcomes. • Sales Enablement & Thought Leadership: Manage our Trust Center, create and maintain a high-quality security and regulatory knowledge base, and help develop thought leadership supporting our GTM teams to handle complex security discussions. • Cross-Functional Collaboration: Partner closely with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and evolving customer requirements. What You Have • 7+ years of experience in Information Security, Customer Trust, Technical Program Management, or Management Consulting, with a proven track record of defining and building compliance programs rather than just maintaining them. • Audit Experience: A background in audit and compliance (e.g., SOC2, ISO 27001). You are comfortable navigating complex compliance frameworks and communicating those controls and capabilities to customers as needed. • Exceptional customer/client service skills. You are adept at understanding the "why" behind customer concerns and can communicate complex technical and regulatory topics to non-technical stakeholders. • 1-2+ years of experience leveraging AI models or automation to drive program efficiencies (e.g., automating knowledge base management or response drafting). • Strong analytical skills with a focus on metrics. You are comfortable establishing dashboards and reporting on functional performance to leadership. • Comfort with ambiguity and a high level of patience and the ability to remain calm and decisive under pressure. Compensation $150,900 - $278,000 USD Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-KV1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead and manage a team responsible for infrastructure production engineering including compute, networking, Kubernetes, and workflow orchestration platforms. | 7+ years software or infrastructure engineering with 5+ years leading teams, deep cloud infrastructure and Kubernetes experience, infrastructure automation, and strong leadership skills. | Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building the AI platform trusted by the world's leading law firms and enterprises. Our infrastructure is the foundation that powers every customer interaction, every model inference, and every production workload. We're looking for a Senior Engineering Manager to lead our Infrastructure Production Engineering organization. This team is responsible for building and operating Harvey's core compute and networking infrastructure, Kubernetes platform, workflow orchestration platform, and production infrastructure foundations that enable engineering teams to move quickly with confidence. In this role, you'll own the reliability, scalability, security, and efficiency of Harvey's infrastructure platform. You'll lead a team of high-performing engineers responsible for compute fleet management, capacity planning, infrastructure automation, and production operations. You'll partner closely with Product Engineering, Security, AI Infrastructure, and Platform teams to ensure our infrastructure scales with Harvey's rapid growth. You'll report to the Head of Infrastructure and play a key leadership role in shaping the future of Harvey's infrastructure platform. At Harvey, we value Decisiveness, Simplicity, and the belief that Job's Not Finished. We move quickly, prioritize clarity, and continuously raise the bar for engineering excellence. What You'll Do Leadership & Strategy • Lead, mentor, and grow a team of high-performing infrastructure engineers responsible for Harvey's production infrastructure foundation. • Foster a culture of operational excellence, engineering quality, customer ownership, and continuous improvement. • Partner with Engineering, Security, Product, and AI Infrastructure leaders to define long-term infrastructure strategy and execution priorities. • Drive technical direction for compute infrastructure, networking, Kubernetes, workflow orchestration, and production operations. • Lead cross-functional initiatives to improve reliability, scalability, security, operational efficiency, and infrastructure cost optimization. Infrastructure Foundation & Production Operations • Own and operate Harvey's global compute and network infrastructure, ensuring high availability, scalability, reliability, and performance. • Manage compute resources to maximize utilization, performance, and service availability while supporting rapidly growing AI workloads. • Lead capacity planning, demand forecasting, and fleet lifecycle management to ensure infrastructure scales efficiently with business growth. • Operate and continuously improve Harvey's Kubernetes platform, including cluster provisioning, upgrades, monitoring, reliability, performance, and operational automation. • Own Harvey's Temporal-based workflow orchestration platform, ensuring reliable, scalable, and observable execution of distributed application workflows. • Drive infrastructure cost optimization through capacity management, resource rightsizing, workload efficiency improvements, and utilization monitoring. • Build and maintain secure infrastructure foundations, including identity and access management, network isolation, secrets management, auditing, and compliance controls. • Develop scalable Infrastructure-as-Code and automation frameworks using technologies such as Terraform and Pulumi. • Establish comprehensive observability, monitoring, alerting, incident response, and operational readiness practices across the infrastructure platform. What You Have • 7+ years of software or infrastructure engineering experience, including 5+ years leading engineering teams. • Deep expertise operating large-scale cloud infrastructure on AWS, Azure, or Google Cloud Platform. • Strong hands-on experience operating Kubernetes in production, including cluster lifecycle management, networking, and reliability. • Experience building and operating large-scale distributed systems with strong reliability, scalability, and performance characteristics. • Experience with infrastructure automation and Infrastructure-as-Code using tools such as Terraform or Pulumi. • Strong understanding of compute infrastructure, networking, capacity planning, fleet management, and production operations. • Experience designing and operating observability platforms, including monitoring, logging, alerting, and incident response processes. • Strong understanding of infrastructure security, including IAM, network security, secrets management, and compliance best practices. • Demonstrated success leading complex cross-functional technical initiatives and influencing engineering strategy across organizations. • Excellent communication skills with the ability to communicate technical concepts clearly to both engineering and executive audiences. • A systems-thinking mindset and passion for building simple, reliable, and scalable infrastructure platforms. Nice to Have • Experience operating workflow orchestration platforms such as Temporal. • Experience supporting AI/ML or LLM infrastructure at scale. • Experience managing GPU fleets, high-performance compute infrastructure, or large-scale capacity planning. • Experience with multi-cloud infrastructure or hybrid cloud environments. Compensation $272,000 - $355,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-AN2 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Develop threat scenarios and detection rules, build data pipelines for observability, and lead incident response efforts. | 4+ years in security or software engineering with hands-on incident response and strong network and cryptography knowledge. | Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Some of the world's largest companies and their law firms use Harvey’s AI capabilities to deliver world-class client services at unprecedented scale and efficiency. Harvey allows high-performing professionals to gain deep domain knowledge faster, understand the big picture, and tackle more complex challenges in less time. Our customers depend on us to deliver a secure, trustworthy, and compliant platform. Earning the trust of our customers is a business enabler and we value it more than anything else. We are looking for an offensive security minded blue teamer to help us proactively identify and mitigate all threats against Harvey. Your offensive security expertise will be key in prioritizing the right defenses, modeling threats against our infrastructure, and chasing down leads. You will have the opportunity to build your Software Engineering and System Design skills as you’re working on our state of the art agentic threat detection platform built on ClickHouse. As an early member of our Security Detection and Response team, you will play a key role in shaping the foundation of our Detection and Response program. We are a small but effective team and have a high bar for our work. Our security program at Harvey is driven by our collective offensive security experience: Breaking into systems at other companies (in white-hat capacities), responding to real security incidents, and learning from other companies’ data breaches. We conduct regular pentests and red team exercises with external security firms. At the same time, we are all software engineers, contributing code daily, and approaching security topics with an engineering-first approach. What You'll Do Build strong relationships with key employees across the organization Use your offensive security expertise to develop plausible threat scenarios and identify opportunities for detection Assess logs for gaps and implement additional logging as needed Build out sophisticated data pipelines to handle increasing volumes of data and enrich our observability Lead incident response, as needed Develop detection rules and a process for keeping them effective in collaboration with our other D&R Engineers Participate in table-top and redteam exercises to evaluate efficacy What You Have Demonstrated ability to find weaknesses (e.g. privilege escalation) in real-world corporate networks, cloud environments, or applications Hands-on experience responding to security incidents Strong understanding of computer networks, operating systems, and cryptographic protocols 4+ years of experience in Security, Software Engineering, Site Reliability Engineering, or related disciplines Nice to Have Experience working at a small company, smaller independent division of larger company, or a hyper-growth startup Experience with ClickHouse or similar data warehouses Red team experience Experience in incident commander role, managing security incidents or other disasters Compensation $188,000 - $282,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-KV1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead engineering projects to build secure, AI-native features and scalable systems across platforms. | 5+ years full-stack experience with React, TypeScript, Python, and SaaS product delivery in early-stage startups. | Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Software Engineer on the Product Engineering team at Harvey, you will own and lead engineering projects across our various product lines. You will work closely with our AI, Legal, and GTM teams to build secure systems that deliver value to our customers. We are looking for individuals who have worked across the stack on incredible products across consumer, enterprise, and various industries and who are excited about building the future of application layer and genAI products. This role is based in San Francisco, CA or New York City. We follow an in-person work model and offer relocation assistance to new employees. What You'll Do Scale document ingestion and processing that is growing at 10x every 6 months Design massive data collection from over 50+ legal jurisdictions Build government-level security for top governments and firms Lead projects that delight customers in bringing AI to web, desktop, mobile, Google Docs, MS Word, and API experiences. Build AI-platform and AI-native features like agentic orchestration layers, tool calls, and retrieval systems. Ship across the full stack—leveraging React and TypeScript on the frontend alongside Python and Postgres on the backend. What You Have 5+ Years of experience (post-BS/MS) in a product focused full-stack software engineering role. Experience with React, Typescript, CSS (we use TailwindCSS), Python, or related. Track record of building fast-growing SaaS products. Track record of shipping highly intuitive products, strong attention to detail. Experience building scalable and extensible solutions across the stack that can support multiple product lines. Strong programming skills and general Computer Science knowledge. Grit - experience working at early-stage startups is a plus. Compensation $193,400 - $290,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-PM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead engineering projects to build AI-native features and scalable systems with full-stack architecture and UX design. | 7+ years full-stack experience with React, TypeScript, Python, and SaaS product delivery in startup environments. | Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Software Engineer on the Product Engineering team at Harvey, you will own and lead engineering projects across our various product lines. You will work closely with our AI, Legal, and GTM teams to build secure systems that deliver value to our customers. We are looking for individuals who have worked across the stack on incredible products across consumer, enterprise, and various industries and who are excited about building the future of application layer and genAI products. What You'll Do Scale document ingestion and processing that is growing at 10x every 6 months Design massive data collection from over 50+ legal jurisdictions Build government-level security for top governments and firms Lead projects that delight customers in bringing AI to web, desktop, mobile, Google Docs, MS Word, and API experiences. Build AI-platform and AI-native features like agentic orchestration layers, tool calls, and retrieval systems. Ship across the full stack—leveraging React and TypeScript on the frontend alongside Python and Postgres on the backend—to architect intuitive UX and robust APIs for streaming results, long-running processes, and complex tool-calling workflows. What You Have 7+ Years of experience (post-BS/MS) in a product focused full-stack software engineering role. Experience with React, Typescript, CSS (we use TailwindCSS), Python, or related. Track record of building fast-growing SaaS products. Track record of shipping highly intuitive products, strong attention to detail. Experience building scalable and extensible solutions across the stack that can support multiple product lines. Strong programming skills and general Computer Science knowledge. Grit - experience working at early-stage startups is a plus. Compensation $231,000 - $340,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-PM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead engineering projects to build scalable AI-native features and agentic orchestration layers across multiple platforms. | Requires 5+ years full-stack experience with React, TypeScript, Python, and a track record of shipping SaaS products in early-stage startups. | Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Software Engineer on the Product Engineering team at Harvey, you will own and lead engineering projects across our various product lines. You will work closely with our AI, Legal, and GTM teams to build secure systems that deliver value to our customers. We are looking for individuals who have worked across the stack on incredible products across consumer, enterprise, and various industries and who are excited about building the future of application layer and genAI products. What You'll Do Scale document ingestion and processing that is growing at 10x every 6 months Design massive data collection from over 50+ legal jurisdictions Build government-level security for top governments and firms Lead projects that delight customers in bringing AI to web, desktop, mobile, Google Docs, MS Word, and API experiences. Build AI-platform and AI-native features like agentic orchestration layers, tool calls, and retrieval systems. Ship across the full stack—leveraging React and TypeScript on the frontend alongside Python and Postgres on the backend. What You Have 5+ Years of experience (post-BS/MS) in a product focused full-stack software engineering role. Experience with React, Typescript, CSS (we use TailwindCSS), Python, or related. Track record of building fast-growing SaaS products. Track record of shipping highly intuitive products, strong attention to detail. Experience building scalable and extensible solutions across the stack that can support multiple product lines. Strong programming skills and general Computer Science knowledge. Grit - experience working at early-stage startups is a plus. Compensation $193,400 - $290,000 USD Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-PM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Build and maintain AI agents and automation pipelines to streamline content creation and publishing while optimizing learning technology and collaborating cross-functionally. | Requires 5+ years of software or automation engineering experience with proficiency in modern web technologies and LLM API integrations, supporting production CMS/LMS systems, and autonomous operation. | Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey's Customer Education team is defining what best-in-class AI education looks like for legal professionals, and we're building the technical infrastructure to make that possible at scale. We are looking for an AI Automation Engineer to own the systems behind Harvey Academy and the help center, from AI agents and automation pipelines to video content and beyond. You will partner directly with the Customer Education Strategist Lead, content specialists, and cross-functional teams to translate educational strategy into production-grade technical solutions. This is a high-autonomy role with direct ownership of systems that shape the customer experience at a category-defining legal AI company. This is a rare opportunity to be the technical mind embedded within a high-performing, strategy-driven team. You'll be the person who looks at a manual, time-intensive content operation and replaces it with something smarter, faster, and scalable. AI-powered content generation, automated publishing pipelines, and personalized learning at scale are challenges the industry is still figuring out. The solutions you build will directly determine how quickly Harvey's customers become experts on the platform. If you're an engineer who wants outsized influence, a short path from idea to impact, and the chance to help define what generative AI education looks like, this is that role. What You'll Do Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center. Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing. Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet. Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem. Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members. What You Have 5+ years of experience in software engineering or automation engineering, with demonstrated experience designing and building API integrations Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment. Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI. Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure. Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight. Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly. Comfort working in documentation-heavy or content-ops environments Nice to Have Familiarity with content governance or audit systems, including automated review triggers and freshness logic Experience building and operating AI video generation pipelines, using tools like ElevenLabs or equivalent, to produce scalable video content. Experience coding interactive elements within LMS platforms Compensation $123,600 - $185,400 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Build and scale evaluation engine ensuring AI model reliability by managing workflows, data providers, and embedding evaluation checkpoints. | 4-7+ years in technical program management or product operations with ML/AI focus, proficiency in SQL or Python, and strong cross-functional coordination skills. | Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We’re looking for a technical, systems-minded operator to build and scale the evaluation engine behind Harvey’s platform. As we expand globally, ensuring our models behave reliably, accurately, and jurisdictionally correctly is mission-critical—and evaluation complexity is increasing 10x. As a member of our Product Operations team, you’ll work closely with Applied Legal Researchers, Product, Engineering, AI Research, and human data providers to operationalize evaluation methodologies and embed them into our product development lifecycle. You’ll create the workflows, systems, and tooling that make evaluation a first-class product capability at Harvey. This is a high-ownership role for someone who thrives in ambiguity, loves building structure, and wants to help scale the evaluation infrastructure of a global AI company. What You'll Do Build and scale the systems that power model and product evaluations across Harvey Run intake, triage, and prioritization for the evaluation request queue, routing capacity to the highest-value coverage gaps Embed evaluation workflows and readiness checkpoints into the product development lifecycle Create the single source of truth for evaluation status, results, history, and launch readiness Turn Expert-designed evaluation methodologies into scalable, repeatable operational processes Manage human data providers and stand up our internal contract-attorney pipeline, ensuring evaluation quality meets legal standards Work with Engineering and Research to improve evaluation tooling, automation, and dashboards Drive evaluation readiness for major product and model launches across geographies and jurisdictions Document and operationalize evaluation governance as complexity increases Help define how Harvey ensures model accuracy, reliability, and trust at global scale What You Have 4–7+ years in technical program management, product operations, research operations, or evaluation/benchmarking roles Experience working with ML/AI evaluations, benchmarking frameworks, or scientific workflows Comfort with statistical methodologies and SQL or Python, or similar tools to interpret evaluation data (either natively or with AI tool support) Strong business acumen with an ability to apply an ROI-focused mindset to scaling Ability to work deeply with legal experts and operationalize complex evaluation methodologies Strong cross-functional coordination skills across Product, Engineering, Research, and data providers/vendors High attention to detail and a bias toward clarity, rigor, and reproducibility Ability to navigate an evolving landscape and bring order to complex systems Strong communication skills and comfort translating technical nuance for diverse stakeholders Desire to do whatever it takes to make evaluation systems successful—from writing documentation to diagnosing pipeline issues Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-SB1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead and scale product operations function with metrics, team building, and cross-functional partnership. | 7+ years in business operations or B2B software with leadership experience and strong data-driven, strategic, and team-building skills. | Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking for a strong operator to lead and grow our Product Operations function. This is a head of level role for someone who thrives at the intersection of product, process, and people: a builder who can establish scalable systems and bring the rigor, metrics, and discipline needed to make product operations run efficiently and consistently. What You'll Do • Build and Scale a High-Performing Product Operations Function. You will own the product operations function, designing the systems, processes, and team structures that allow us to ship products with speed and precision. You will define clear standards across the product delivery lifecycle, from intake and prioritization through deployment and customer handoff and build the team to hit those standards consistently. This means hiring and developing strong operators, establishing clear cadences, and driving tight alignment between product, engineering, and go-to-market functions. • Bring Metrics and Rigor to How We Operate. You will build and maintain the performance framework that governs how the product operations team works day to day. This includes defining and tracking the KPIs that matter: delivery velocity, prioritization health, cross-functional alignment, and operational efficiency. You will identify gaps in current processes, drive continuous improvement, and ensure that data not instinct drives decision-making. • Partner Cross-Functionally to Drive Impact. You will work closely with Product leadership to surface insights that feed into the product roadmap and ensure the voice of the customer is embedded in how we build. You will also collaborate with engineering, go-to-market, and customer success teams to ensure operational capabilities scale alongside product growth. This is a high-impact role with real scope to shape how we operate. You will have the authority and resources to build something meaningful:a product operations function that becomes a genuine competitive advantage and working alongside a senior leadership team deeply invested in operational excellence and product quality. What You Have • Experience and Background. The ideal candidate brings 7+ years of experience in a combination of business operations, management consulting, or B2B software. You have led operations teams with a track record of improving operational performance at scale. Experience working closely with or embedded within a product organization is strongly preferred. • Operator Mindset with Strategic Range. You think in systems and build for scale. You are equally comfortable diving into a broken process as you are presenting an operational strategy to senior leadership. You bring a structured, analytical approach to problem-solving and know how to move fast and make pragmatic decisions in ambiguous environments. You use AI to automate and drive efficiency. • Data-Driven Leadership. You don't manage by feel. You build measurement frameworks, instrument operations for visibility, and use data to drive accountability and improvement. Experience standing up or improving operational dashboards, OKR frameworks, or milestone tracking systems is a strong plus. • Team Builder. You have hired, developed, and scaled operations teams. You know how to identify talent, build culture, and create the conditions for a team to do its best work. You lead by example and are known for raising the bar. Compensation $244,000 - $366,000 USD Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Build and maintain enablement content and deliver training programs for support specialists. | 2+ years experience in support enablement or related roles within technical SaaS environments, strong content creation and instructional design skills. | Location Remote Employment Type Full time Location Type Remote Department User Operations Compensation $104K – $156K • Offers Equity • Offers Bonus Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO. Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building a world-class support function, and keeping our team equipped as the product rapidly evolves is a critical part of that foundation. We are looking for a Support Enablement Specialist to work alongside our Support Enablement Lead in building and delivering the programs that help every specialist ramp quickly and keep growing. Reporting to the Support Operations Manager, with day-to-day direction from the Support Enablement Lead, you will focus on executing and maintaining enablement content across the full learning lifecycle — from onboarding new hires to delivering ongoing training as Harvey’s product and processes change. You'll work closely with the Support Enablement Lead, who will set direction and priorities, while you own the execution and delivery of content across the enablement program. This role is a great fit for someone who is a strong executor, loves creating content that actually helps people, and thrives in a fast-moving environment where the work is always evolving. What You'll Do • Build and maintain enablement content across the full learning lifecycle — onboarding curricula, product update training, process guides, quick-reference materials, and skills development resources. • Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience — written guides, short videos, live sessions, or self-guided modules. • Support the delivery and logistics of the onboarding program, including coordinating new hire schedules, tracking ramp progress, and flagging areas where additional support may be needed. • Maintain and organize the enablement content library, ensuring materials stay accurate, current, and easy to find as the product and team scale. • Partner with QA and the Enablement Lead to identify knowledge gaps surfaced by ticket trends and QA scores, and turn those gaps into targeted learning content. • Partner with Customer Education and Product to stay current on releases and incorporate changes into training materials before they surface as issues in tickets. • Gather feedback from specialists and new hires to continuously improve content and the learning experience. • Track content performance metrics and share insights with the Lead to inform program improvements. What You Have • 2+ years of experience in support enablement, support content creation, or a related role within a technical SaaS product environment. • Strong content creation skills — you can take complex product or process information and turn it into something clear, engaging, and easy to act on. • Solid instructional design fundamentals: you understand how to structure learning content, build in reinforcement, and choose the right format for the right moment. • Experience working in fast release cycles and adapting materials quickly as products evolve. • Organized and detail-oriented — you can manage a content library, track multiple projects, and keep materials current without things slipping. • Familiarity with support workflows and what it takes for a specialist to handle technical customer issues with confidence. • Collaborative by nature — you work well alongside a Lead, take direction clearly, and proactively flag issues or opportunities. • Bonus: experience with LMS platforms, video creation tools, or AI-assisted content development workflows. Compensation $104,000 - $156,000 USD Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-AD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead engineering projects to build secure AI-native systems, scaling document ingestion and shipping full-stack features across web, mobile, and APIs. | 7+ years full-stack product experience with React, TypeScript, Python, scalable SaaS, and strong computer science knowledge. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Software Engineer on the Product Engineering team at Harvey, you will own and lead engineering projects across our various product lines. You will work closely with our AI, Legal, and GTM teams to build secure systems that deliver value to our customers. We are looking for individuals who have worked across the stack on incredible products across consumer, enterprise, and various industries and who are excited about building the future of application layer and genAI products. What You'll Do Scale document ingestion and processing that is growing at 10x every 6 months Design massive data collection from over 50+ legal jurisdictions Build government-level security for top governments and firms Lead projects that delight customers in bringing AI to web, desktop, mobile, Google Docs, MS Word, and API experiences. Build AI-platform and AI-native features like agentic orchestration layers, tool calls, and retrieval systems. Ship across the full stack—leveraging React and TypeScript on the frontend alongside Python and Postgres on the backend—to architect intuitive UX and robust APIs for streaming results, long-running processes, and complex tool-calling workflows. What You Have 7+ YoE (post-BS/MS) in a product focused full-stack software engineering role. Experience with React, Typescript, CSS (we use TailwindCSS), Python, or related. Track record of building fast-growing SaaS products. Track record of shipping highly intuitive products, strong attention to detail. Experience building scalable and extensible solutions across the stack that can support multiple product lines. Strong programming skills and general Computer Science knowledge. Grit - experience working at early-stage startups is a plus. Compensation $231,000 - $314,350 USD Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-NG1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead engineering projects to build secure AI-native systems across multiple platforms including web, desktop, and mobile. | 5+ years in product-focused full-stack roles with proficiency in React, TypeScript, Python, and strong computer science knowledge. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Software Engineer on the Product Engineering team at Harvey, you will own and lead engineering projects across our various product lines. You will work closely with our AI, Legal, and GTM teams to build secure systems that deliver value to our customers. We are looking for individuals who have worked across the stack on incredible products across consumer, enterprise, and various industries and who are excited about building the future of application layer and genAI products. This role is based in San Francisco, CA. We use an in-person work model and offer relocation assistance to new employees. What You'll Do Scale document ingestion and processing that is growing at 10x every 6 months Design massive data collection from over 50+ legal jurisdictions Build government-level security for top governments and firms Lead projects that delight customers in bringing AI to web, desktop, mobile, Google Docs, MS Word, and API experiences. Build AI-platform and AI-native features like agentic orchestration layers, tool calls, and retrieval systems. Ship across the full stack—leveraging React and TypeScript on the frontend alongside Python and Postgres on the backend. What You Have 5+ YoE (post-BS/MS) in a product focused full-stack software engineering role. Experience with React, Typescript, CSS (we use TailwindCSS), Python, or related. Track record of building fast-growing SaaS products. Track record of shipping highly intuitive products, strong attention to detail. Experience building scalable and extensible solutions across the stack that can support multiple product lines. Strong programming skills and general Computer Science knowledge. Grit - experience working at early-stage startups is a plus. Compensation $193,400 - $290,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-NG1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Design and build AI platform systems including model routing, agent infrastructure, and evaluation frameworks. | 8+ years backend experience with technical leadership and AI/ML engineering, building multi-model AI systems in production. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey’s products all depend on a shared AI foundation: the model layer and agent infrastructure that determine the quality of work our agents deliver. Legal is one of the hardest domains for AI: documents run to hundreds of pages, matters can span millions of files, and there is zero margin for error on accuracy. The AI Platform team builds the foundation that every product and agent team at Harvey builds upon. This team is early and there’s a lot to build: model routing, agent architecture, context management, evals. Your work here sets the ceiling for what Harvey’s AI can do. Representative Projects Context Engineering & Agent Infrastructure. Build the platform-level systems for context management, session state, and memory that all of Harvey’s agents and products rely on. Model Integration & Routing. Own the infrastructure that lets Harvey onboard new foundation models fast and route to the right one for every task - a capability every product team depends on. Evaluation Infrastructure. Build the shared eval tooling and frameworks that let every team across Harvey measure and improve AI quality systematically. Shared Abstractions. Create the SDKs, platform primitives, and developer tooling that make it dramatically easier for product teams to ship AI-powered features. What You’ll Do Design and build abstractions and platform-level systems that improve all of Harvey’s agentic products. Own infrastructure for model integration, routing, and evaluation that helps Harvey choose and deploy the right foundation model for any given context. Build evaluation frameworks and tooling that let every team across Harvey iterate on AI quality effectively. Partner closely with product engineering teams, PMs, and design to launch cutting-edge AI products. Evaluate, prototype, and integrate the latest advancements in AI and agentic systems as they emerge. What You Have 5+ years of experience building backend systems, with at least 1+ year focused on AI/ML engineering. Staff candidates will typically have 8+ years and a track record of technical leadership across teams. Experience building and shipping multi-model or multi-provider AI systems in production. Familiarity with context management, session state, or memory systems in AI or distributed systems. You’ve thought about what the model sees and why it matters. A track record of building internal platforms, SDKs, or shared infrastructure that other engineering teams actually adopted - and an understanding of why developer experience matters as much as raw capability. Strong judgment about abstractions. Opinionated about good design but pragmatic about shipping incrementally. Excitement about agentic AI and the infrastructure challenges of making autonomous systems reliable when the stakes are real. A bias toward full ownership: you navigate ambiguity well and don’t wait for a roadmap to start solving problems. Bonus: experience building evaluation frameworks, working with agent/function-calling architectures, familiarity with legal or other high-stakes professional services domains, or time at early-stage or hyper-growth startups where the underlying technology changes regularly. Compensation Range $231,000 - $340,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-AK1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead and coach a team to provide high-quality user support and drive operational efficiency through process improvements and collaboration. | Requires 4+ years in customer support/user operations with 2+ years management, strong analytical skills, and experience with support platforms like Freshdesk. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is looking for a User Operations Manager to lead a high-performing, fast-paced support team that delivers exceptional experiences for our customers. Reporting to the Head of User Operations, you’ll be responsible for driving operational excellence, accountability, and continuous improvement within Harvey’s global support organization. You’ll balance strategic oversight with hands-on execution — ensuring our team consistently delivers timely, high-quality support to enterprise and mid-market customers. This is a role for a leader who thrives in motion: you’re proactive, decisive, and deeply motivated by achieving results through your team. You’ll play a critical role in shaping the systems, culture, and cadence of a growing support organization — ensuring every customer interaction reflects Harvey’s commitment to speed, clarity, and excellence. What You'll Do Lead and coach a high-performing team of User Operations Specialists, fostering a culture of urgency, ownership, and continuous improvement. Set clear performance expectations and hold team members accountable for achieving quality and responsiveness goals. Oversee day-to-day support operations, ensuring timely resolution of customer issues and adherence to SLAs. Drive operational efficiency and scalability through process optimization, automation, and proactive resource planning. Partner cross-functionally with Product, Engineering, and Go-to-Market teams to triage escalations and advocate for customer-impacting improvements. Analyze key metrics and trends to identify performance gaps, customer pain points, and opportunities for process improvement. Implement and refine standard operating procedures to support global consistency and high-volume operations. Hire, onboard, and develop team members to ensure readiness for future growth and evolving support needs. What You Have 4+ years of experience in customer support or user operations, with 2+ years managing teams in a fast-paced, high-volume environment. Proven ability to drive accountability and performance through clear goals, metrics, and coaching. Strong organizational and prioritization skills; thrives on structure and clarity even in ambiguity. Demonstrated experience scaling support operations and improving processes for efficiency and quality. Strong analytical mindset with experience interpreting data to make informed operational decisions. Excellent communication and collaboration skills across Product, Engineering, and Customer Success. Deep familiarity with Freshdesk, or similar support platforms. Passion for delivering best-in-class customer experiences and continuously raising the bar for operational excellence. Compensation $144,000-$216,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-AD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead and coach a user operations team to ensure customer support and operational efficiency while driving process improvements and managing SLAs. | Requires 4+ years in customer support or user operations with 2+ years management experience and strong analytical skills using support platforms. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is looking for a User Operations Manager to lead a high-performing, fast-paced support team that delivers exceptional experiences for our customers. Reporting to the Head of User Operations, you’ll be responsible for driving operational excellence, accountability, and continuous improvement within Harvey’s global support organization. You’ll balance strategic oversight with hands-on execution — ensuring our team consistently delivers timely, high-quality support to enterprise and mid-market customers. This is a role for a leader who thrives in motion: you’re proactive, decisive, and deeply motivated by achieving results through your team. You’ll play a critical role in shaping the systems, culture, and cadence of a growing support organization — ensuring every customer interaction reflects Harvey’s commitment to speed, clarity, and excellence. What You'll Do Lead and coach a high-performing team of User Operations Specialists, fostering a culture of urgency, ownership, and continuous improvement. Set clear performance expectations and hold team members accountable for achieving quality and responsiveness goals. Oversee day-to-day support operations, ensuring timely resolution of customer issues and adherence to SLAs. Drive operational efficiency and scalability through process optimization, automation, and proactive resource planning. Partner cross-functionally with Product, Engineering, and Go-to-Market teams to triage escalations and advocate for customer-impacting improvements. Analyze key metrics and trends to identify performance gaps, customer pain points, and opportunities for process improvement. Implement and refine standard operating procedures to support global consistency and high-volume operations. Hire, onboard, and develop team members to ensure readiness for future growth and evolving support needs. What You Have 4+ years of experience in customer support or user operations, with 2+ years managing teams in a fast-paced, high-volume environment. Proven ability to drive accountability and performance through clear goals, metrics, and coaching. Strong organizational and prioritization skills; thrives on structure and clarity even in ambiguity. Demonstrated experience scaling support operations and improving processes for efficiency and quality. Strong analytical mindset with experience interpreting data to make informed operational decisions. Excellent communication and collaboration skills across Product, Engineering, and Customer Success. Deep familiarity with Freshdesk, or similar support platforms. Passion for delivering best-in-class customer experiences and continuously raising the bar for operational excellence. Compensation $144,000-$216,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-AD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Support Product and Design teams by advising on organizational design, team scaling, performance management, and coaching leaders through growth and change. | 6–10+ years experience as a People Business Partner supporting technical teams with strong judgment, emotional intelligence, and ability to influence senior leadership. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is transforming how the world’s best legal professionals work. As we continue to scale, we’re looking for a People Business Partner to support our Product and Design teams, based in San Francisco, with the potential to support additional technical orgs over time. In this role, you’ll partner closely with Product and Design leaders to help them build and scale high-performing, high-ownership teams. You’ll work side-by-side with leaders as they navigate growth, evolve their org structures, and operate in an environment where priorities shift quickly. This role reports to the Head of People Business Partners and works closely with leaders across the technical org as well as the broader People team. The right person brings strong judgment, can quickly build credibility with technical leaders, and is comfortable operating in a fast-moving, often ambiguous environment. What You'll Do Partner deeply with Product and Design leaders Work closely with leaders as they build and scale their teams, advising on org design, team structure, and how to operate effectively through rapid growth and change. Coach and challenge leaders Support leaders in navigating complex people and organizational decisions. Provide direct, thoughtful feedback and help raise the bar on leadership across the org. Drive performance and accountability Partner with managers on performance, feedback, and development, ensuring teams are operating at a high bar and addressing gaps quickly. Navigate complex people situations Handle employee relations matters with sound judgment, balancing empathy for individuals with what’s right for the team and the business. Stay close to the work Develop a strong understanding of how Product, Design, and Engineering teams operate, from how decisions are made to where friction exists, and use that context to guide leaders effectively. Operate in ambiguity Help leaders navigate shifting priorities, evolving org structures, and new problem spaces, bringing clarity where things are not yet fully defined. Help scale how we work Partner with the Head of PBPs and broader People team to evolve and implement practices that support high-performing technical teams. What You Have 6–10+ years of experience in a People Business Partner role, ideally supporting Product, Design, or Engineering teams. Experience working with technical leaders - you understand how product and engineering organizations operate and can build credibility quickly. Strong judgment and the ability to navigate ambiguity - you’re comfortable operating without perfect information and making decisions in real time. Ability to influence and challenge senior leaders in a thoughtful and direct way. Experience supporting org design, performance management, and team scaling in high-growth environments. High emotional intelligence and strong communication skills, especially in complex or sensitive situations. A pragmatic, no-drama approach - you focus on what works for the business and move things forward. Ability to work from our San Francisco office at least three days per week. Compensation $165,400 - $248,200 USD Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. #LI-RB1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Provide first-line support for internal teams and customers by managing high-volume, non-technical inquiries and contributing to support documentation. | 1-2 years of customer support experience in SaaS, strong communication and empathy, organizational skills, and eagerness to learn technical concepts. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 500+ customers in 50+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a User Operations Specialist, you will be the first line of support for both internal teams and external customers. This role is designed for early-career professionals who thrive in fast-paced environments, are eager to learn, and are excited to contribute to Harvey’s rapid growth. You’ll focus on managing high-volume, non-technical support inquiries, ensuring a seamless experience for our users. Over time, you’ll have the opportunity to expand your technical skills, gain exposure to complex support workflows, and progress within our User Operations team. This role is perfect for someone who wants to build a career in technical support while starting with a strong foundation in customer operations. What You’ll Do • Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses. • Own and resolve high-volume, non-technical requests from internal teams and customers. • Accurately document and categorize support issues to identify trends and opportunities for improvement. • Partner with teammates to escalate complex or technical issues effectively. • Maintain a strong working knowledge of Harvey’s core product features to provide clear and effective guidance. • Contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions. • Stay adaptable and proactive in a rapidly evolving startup environment. What You Have • 1–2 years of professional experience in customer support at a SaaS company in the technology industry. • Strong empathy and communication skills with a genuine desire to help others. • Comfort working in a fast-paced, high-growth environment with competing priorities. • Excellent organizational skills and attention to detail. • Growth mindset and eagerness to learn technical concepts over time. • Experience with customer support tools (e.g., Freshdesk, Salesforce) is a plus, but not required. What We Offer • Professional development stipend to support your continued learning and growth. • Opportunities to work on cross-functional projects and initiatives that impact user operations company-wide. • Be part of building something special as we continue to build support operations at Harvey • A comprehensive 4-week onboarding and training program designed to set you up for success from day one. Compensation The expected range of compensation for this role is between $72,000 and $98,000. Please find our CA applicant privacy notice here. #LI-DD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing interview-help@harvey.ai.