Harvey

Design, implement, and manage certification and credentialing programs to enhance customer mastery and product adoption. | Experience leading certification programs for SaaS or complex technical products, designing assessments, and collaborating cross-functionally. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building a world-class customer education ecosystem, and Harvey Academy is a critical pillar of that strategy. We are looking for a Certifications & Credential Manager to design and scale Harvey’s formal certification and credentialing program. This role will own the end-to-end vision and execution of Harvey Academy certifications. This includes defining credential frameworks and assessment standards, launching exams, managing ongoing maintenance, and measuring impact. You’ll work closely with Product, User Operations, Customer Success, Legal Engineering, and Marketing teams. This ensures certifications meaningfully reflect product expertise, drive adoption, and create real value for our customers and partners, especially those in legal and other professional services contexts where credentials and continuing education matter. This is an ideal role for someone who thrives in fast-moving environments, enjoys building programs from zero to one, and deeply understands how structured learning and credentials can accelerate customer mastery. What You'll Do Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases Design and manage assessments, including exams, practical evaluations, and credential requirements Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support Evaluate and manage certification platforms or LMS tools as needed Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact Explore opportunities for advanced, role-based, or partner certifications over time Collaborate with internal subject matter experts and external partners as needed to ensure certifications meet high standards of credibility and relevance. What You Have Required Skills & Experience Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users. Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus. Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives. Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity. Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams. Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly). Key Attributes Adaptability: Comfortable and effective operating in a fast-paced environment with frequent product releases and changes. Program Ownership: Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish. Data-Driven: Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness. Communication: Excellent written and verbal communication skills. Compensation $94,000 - $126,000 USD #LI-AD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead and develop the design strategy for multiple product areas, ensuring cohesive, high-quality user experiences, and build a high-performing design team. | Over 10 years of product design experience, including managing senior designers, with a proven track record in designing and shipping complex, technical, AI-enabled products. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We’re looking for a Director of Product Design to lead design at a company-wide level. This is a senior leadership role responsible for multiple product areas and the evolution of Harvey’s design organization as a whole. You’ll operate as a strategic partner to Product, Engineering, and company leadership—owning how design contributes to business outcomes, customer trust, and long-term product vision. You’ll set direction, develop leaders, and ensure Harvey ships cohesive, high-quality experiences as our surface area and ambition grow. You will be responsible for innovating and delivering unprecedented experience across end end-to-end user experiences of complex, multi-step workflows—where clarity, speed, and trust are non-negotiable. Your work will directly influence how thousands of lawyers reason, draft, and decide with AI. As leader, you will be a foundational member on the Design leadership team, and embody strong operations and communications skills that guide the team to build great products anchored in real user needs. You will define best practices, design for challenges both big and small, and lay the foundations for our product for years to come. You’ll report to VP Design at Harvey and have company-wide impact to how our product, team, and culture scale. What You'll Do Strategy owner & influencer with strong product sense: Own and drive design strategy across multiple product pillars, ensuring a cohesive, high-quality end-to-end experience., in close partnership with Product and Engineering leadership. Identify new problems and opportunities rooted in user problems, working intimately with user research and data to propose paths forward For roadmap delivery, navigate trade-offs across scope, quality, and speed while maintaining a high bar for craft and outcomes. Proactively identify risks, unblock teams, and drive alignment across functions to ship high-quality work. Craft Excellence Define and champion what “great” looks like for AI-powered professional workflows at Harvey. Set and maintain the craft bar across interaction design, systems thinking, content, and visual execution. Lead your teams to define bold product bets—especially where AI meaningfully changes how work gets done. Translate complex technical capabilities into simple, trustworthy, and intuitive user experiences that is world-class AI design People manager: Own org design, resourcing, and prioritization across multiple teams and initiatives. Build, lead, and grow a team of senior product designers with strong craft, systems thinking, and product instincts. Drive strategic, visual and systems-oriented feedback for end-to-end flows and experiences to ensure they are simple and delightful Champion process improvements that streamline team workflows, governance models, and cross-team collaboration, ensuring your domain/pillar scales efficiently. Organizational leader: Partner with design, product, and engineering leaders to evolve Harvey’s design culture, processes, and operating model. Establish best practices for decision-making designing AI-powered products in high-trust, high-stakes environments. Partner closely with Design Ops, Research, Product Ops, and Engineering leadership to improve how teams work together. Represent design in high-stakes conversations with executive leadership. What You Have 10-12+ years of experience in Product Design, with 7+ years directly managing product designers. Experience designing and shipping AI-powered or highly technical products across multiple product areas or a large platform. A strong portfolio demonstrating design leadership of high craft, complex products from concept through launch, with clear impact on users and the business. Excellent judgment—you know when to go deep, when to delegate, and when to push. Proven experience leading design strategy and execution in close partnership with senior Product and Engineering. Demonstrated ability to define and ship high-quality experiences in complex, ambiguous problem spaces with velocity Strong product instincts—you can zoom out to strategy and zoom in to details with equal confidence. Deep commitment to growing people and raising the craft bar across a team. Comfort operating in fast-moving environments with evolving priorities. Exceptional communication skills and the ability to influence senior stakeholders. A growth mindset, resilience, and a bias toward learning through doing. Strong people leadership instincts with a bias toward clarity, empathy, and accountability. Compensation $213,000 - $288,000 USD #LI-JC1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Own and manage the end-to-end sales compensation process, ensure data integrity, and support process improvements. | Requires 5+ years in sales compensation or related fields, proficiency with Salesforce and compensation tools, and strong analytical skills. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking for a Sales Compensation Manager to join our Accounting team and own the end-to-end administration of our sales compensation programs. This role is critical to ensuring our GTM team is paid timely and accurately, while supporting the scalability of our sales compensation processes. You will partner closely with Sales Leadership, Finance, RevOps, and People Ops to translate compensation plans into operational reality. This is a hands-on role with high visibility and accountability, ideal for someone who thrives at the intersection of analytics, systems, and operational rigor. What You'll Do Compensation Administration & Execution Own the quarterly sales compensation processes, from calculation through payout Administer sales compensation plans, SPIFFs, accelerators, draws, and adjustments Translate compensation plan designs into accurate, timely payouts Prepare and distribute compensation plan letters and payout statements Manage compensation exceptions, disputes, and inquiries Financial Reporting Ensure data integrity and alignment across Salesforce, finance systems, and compensation tools Prepare management reporting on sales compensation metrics, including earnings, attainment, trends, and risks Own the month-end journal entries, reconciliations, and flux analyses pertaining to sales compensation. Manage the relationship with external auditors on all sales compensation-related matters, including documentation, controls, inquiries, and audit requests. Process Improvements & Scalability Implement, maintain, and optimize a sales compensation system Design and implement scalable processes, systems, and controls Serve as the subject-matter expert for sales compensation operations What You Have 5+ years of experience in Sales Compensation administration, RevOps, or accounting Strong understanding of sales compensation mechanics (e.g. quotas, accelerators, SPIFFs) and accounting principles related to sales compensation Strong analytical skills with high attention to detail and accuracy Experience with Salesforce and sales compensation tools (CaptivateIQ, Xactly, or similar) Advanced proficiency in Excel Proven ability to collaborate cross-functionally and manage deadlines in fast-paced, high-stakes environments Experience supporting SaaS or high-growth sales organizations Compensation Range $153,000 - $207,000 USD #LI-CA1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Drafting, reviewing, and negotiating commercial AI SaaS contracts, providing regulatory and product counsel, and supporting cross-functional teams. | 3+ years of law firm or in-house experience with transactional work, including SaaS, technology, IP licensing, or M&A, admitted to practice law in California or New York. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking for a lawyer to join our legal team to expand our commercial function. You will interface with our go-to-market, business and cross-functional teams (including Engineering, Product and Security) to help ensure the fast, efficient execution of our agreements with customers. What You'll Do Generative AI has the power to greatly change the world and directly impact how things get done. Harvey is at the forefront of this change, and our mission is to make generative AI actionable and useful for our customers. This is a fast moving environment (we are a start-up!) that is serving some of the world’s most renowned law firms and professional organizations. And this role will put you in the center of all of this. More specifically, you will: Draft, review, and negotiate commercial AI SaaS contracts and other technology and AI-related agreements Provide regulatory and product counsel as needed Provide training and develop resources in support of our sales and other cross-functional teams We are a small, but growing company, and one of the best things about working in such an environment is that there is lots of opportunity to pick up other aspects of the legal work that supports our company. While the principal job will be as described above, for lawyers interested in learning more about product counseling and IP law, there will be ample opportunities to broaden your wheelhouse here at Harvey! This role is based in New York, N.Y. or San Francisco, CA. We use a hybrid work model of 3 days in the office per week. What You Have A law degree from an accredited law school Admitted to practice law and in good standing in at least one jurisdiction and able to practice in California or New York 3+ years of law firm and/or in-house experience Transactional background, including with SaaS, technology, and/or IP licensing and commercial agreements, and/or M&A transactions Ability to think creatively, function independently and work proactively in a fast-paced environment Team-focused and collaborative work style; willingness to build expertise and solve new challenges in an evolving practice Hyper-responsive and service-oriented attitude Ninja-like project management skills Bonus qualifications include experience with AI, supporting Go-To-Market/ Sales, and a love for solving hard problems with a small tight-knit team. Compensation Range $180,000 to $230,000 USD Please find our CA applicant privacy notice here. #LI-RB1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Providing legal counsel on employment law issues, compliance, investigations, and supporting strategic projects. | Senior employment law experience, strong legal background, and ability to support complex legal matters in a fast-paced environment. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is hiring a Senior Corporate Counsel to play a critical role during a period of rapid growth. You’ll work closely with our Head of Corporate Legal on complex, high-impact corporate matters (including M&A, securities and corporate governance) while maintaining the versatility to support the full breadth of corporate legal needs. This role is ideal for someone who can own and drive workstreams, design scalable legal processes from the ground up, and partner cross-functionally to enable business growth. What You'll Do Execute on M&A and other strategic transactions, including due diligence, deal structuring, drafting and negotiating definitive agreements, managing post-closing integration matters, and overseeing outside counsel Support capital markets activities, equity administration, compliance, insurance, and corporate governance matters (including investor relations support and board preparation) Support global expansion efforts, including entity formation, subsidiary maintenance, governance, and compliance (e.g., board meetings, annual reporting, and more) Manage real estate transactions Design, implement, and continuously improve scalable legal processes, templates, and playbooks to drive efficiency, consistency, and best practices across corporate and strategic transactions Act as a trusted business partner to stakeholders across the company, including Finance, People, Operations What You Have JD degree and licensed to practice in either California or New York with in-house counsel registrations as needed 6+ years of legal experience with a strong foundation in corporate law, including deep expertise in at least one of the following: M&A, securities/capital markets, or corporate governance, and the ability to flex across adjacent corporate matters Experience supporting fast-growing technology companies, including at least two years in-house Experience supporting global expansion and multinational corporate structures Ability to thrive in a fast-paced environment, manage competing priorities, and think creatively and strategically under tight timelines Team-focused and collaborative working style; willingness to build expertise and solve new challenges in an evolving practice Exceptional communication skills, with the ability to drive stakeholder alignment, exercise sound judgment and provide solutions-oriented legal advice Experience with employment matters and later stage company governance is a plus, but not required Compensation Range $230,000 - $280,000 USD Please find our CA applicant privacy notice here. #LI-RB1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Design and lead global recruiting infrastructure, implement AI-driven automation, and optimize recruiting processes for rapid international growth. | Over 10 years in recruiting operations or HR in high-growth, global environments with experience implementing AI and automation tools. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are seeking a highly analytical, systems-oriented leader to serve as our Global Head of Recruiting Operations, responsible for designing and running the recruiting infrastructure that supports Harvey's rapid global expansion. As an AI company, we expect this leader to drive aggressive adoption of AI-powered tools and workflows to create step-function improvements in efficiency, speed, and quality across recruiting. What You'll Do Lead end-to-end recruiting operations for a rapidly scaling, globally distributed team supporting aggressive international expansion. Partner with Finance, People, and business leaders on global headcount planning, providing hiring forecasts, capacity models, and scenario analysis. Design and evolve a global recruiting operating model that enables speed, clarity, and accountability across regions and roles. Drive AI enablement across recruiting: identify high-impact use cases, pilot and scale AI tools, and embed automation into workflows to radically reduce manual effort and accelerate hiring. Architect scalable systems and processes that remove friction and support high-volume, high-velocity hiring—with relentless focus on leveraging AI to automate repetitive tasks and eliminate bottlenecks. Own recruiting analytics and decision support, delivering clear insights on capacity, risk, timelines, and tradeoffs. Lead optimization of the recruiting technology stack, including ATS configuration and aggressive deployment of AI-driven tools to increase speed and efficiency. Champion intelligent automation within recruiting—driving adoption, training teams, and ensuring AI tools deliver compounding productivity gains. Enable the recruiting organization to operate at speed through clear capacity planning and operational infrastructure powered by AI-driven insights. Establish recruiting governance and regional compliance frameworks that scale globally without slowing teams down. Drive continuous improvement, rapidly iterating on systems and processes—with AI as a core lever for efficiency gains. What You Have 10+ years in recruiting operations, workforce planning, or people operations in high-growth environments. Deep experience supporting global recruiting teams and hiring across multiple regions. Strong systems thinker who can design scalable solutions under time pressure. Proven track record implementing and driving adoption of AI and automation tools to transform operational efficiency. Highly data-driven, with comfort building models to inform fast decisions. Experience scaling recruiting infrastructure during rapid expansion. Passion for intelligent automation and a builder's mindset—eager to experiment, iterate, and lead teams through technology-driven transformation. Clear communicator with executive presence and ability to influence at speed. Bias toward action, pragmatism, and progress over perfection. Compensation Range $200,000 - $270,000 USD Please find our CA applicant privacy notice here. #LI-ML2 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Provide first-line support for internal teams and customers by managing high-volume, non-technical inquiries and contributing to support documentation. | 1-2 years of customer support experience in SaaS, strong communication and empathy, organizational skills, and eagerness to learn technical concepts. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 500+ customers in 50+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a User Operations Specialist, you will be the first line of support for both internal teams and external customers. This role is designed for early-career professionals who thrive in fast-paced environments, are eager to learn, and are excited to contribute to Harvey’s rapid growth. You’ll focus on managing high-volume, non-technical support inquiries, ensuring a seamless experience for our users. Over time, you’ll have the opportunity to expand your technical skills, gain exposure to complex support workflows, and progress within our User Operations team. This role is perfect for someone who wants to build a career in technical support while starting with a strong foundation in customer operations. What You’ll Do • Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses. • Own and resolve high-volume, non-technical requests from internal teams and customers. • Accurately document and categorize support issues to identify trends and opportunities for improvement. • Partner with teammates to escalate complex or technical issues effectively. • Maintain a strong working knowledge of Harvey’s core product features to provide clear and effective guidance. • Contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions. • Stay adaptable and proactive in a rapidly evolving startup environment. What You Have • 1–2 years of professional experience in customer support at a SaaS company in the technology industry. • Strong empathy and communication skills with a genuine desire to help others. • Comfort working in a fast-paced, high-growth environment with competing priorities. • Excellent organizational skills and attention to detail. • Growth mindset and eagerness to learn technical concepts over time. • Experience with customer support tools (e.g., Freshdesk, Salesforce) is a plus, but not required. What We Offer • Professional development stipend to support your continued learning and growth. • Opportunities to work on cross-functional projects and initiatives that impact user operations company-wide. • Be part of building something special as we continue to build support operations at Harvey • A comprehensive 4-week onboarding and training program designed to set you up for success from day one. Compensation The expected range of compensation for this role is between $72,000 and $98,000. Please find our CA applicant privacy notice here. #LI-DD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing interview-help@harvey.ai.