Harvey

Lead and develop a high-performing sales team, manage sales pipeline, and refine sales processes to achieve revenue targets. | 7+ years of tech sales experience, 2+ years of sales team management, experience in high-growth environments, and strong communication skills. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Mid Market Sales Manager at Harvey, you will lead and coach high-performing Account Executives in driving the growth and success of our AI solutions within mid sized and boutique law firms and in house legal teams. You’ll be responsible for the team’s delivery on ambitious sales targets and rolling up your sleeves to work directly with prospective Harvey customers. You’ll help refine the operational foundations of our rapidly growing Mid Market organization by developing playbooks, best practices, and a best-in-class sales toolkit. We are looking for a self-starter who can navigate ambiguity, operate in a fast-paced environment, and solve complex problems with limited oversight. Ideal candidates will have superb core sales skills, experience scaling high-velocity teams and mentoring colleagues, outstanding communication skills, and an affinity for understanding customer needs. What You'll Do Lead a team of consultative, solution-based, Mid Market software sales professionals to achieve ARR targets through both net new logo and expansion deals. Own managing and reporting on your book of business, including accurate revenue forecasting and pipeline maintenance. Proactively assist with recruiting and hiring new team members. Coach and develop Mid Market account executives to promote career growth Refine our sales playbook to enable all sellers to better deliver consultative sales engagements at high velocity Work cross-functionally across the organization to build effective sales processes and solutions that meet the needs of Harvey’s clients. What You Have 7+ years of tech sales experience 2+ years of people management experience training and coaching a high-performance sales team. Experience operating in an early stage, high-growth environment. Strong communication skills with the ability to clearly articulate technical concepts to a variety of audiences. Proven track record of selling complex software solutions to enterprise clients, with the ability to successfully execute on a consultative, solutions-oriented, value-based selling methodology. Demonstrated passion for Harvey’s mission and strong understanding of AI and its potential applications in knowledge work and interest in the legal profession and helping lawyers do their jobs better and more efficiently. Energized by mentoring account executives, contributing to the development of our sales processes and team-driven sales culture, refining the value proposition of our solutions and creating sales resources to drive our success. Why Dallas Harvey is opening a new Dallas office as part of our continued U.S. expansion, creating an opportunity to be part of a growing local team while working within a well-established enterprise sales organization. The role offers in-person collaboration, access to a strong regional enterprise market, and visibility as the office scales. What We Offer A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive. An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. A collaborative work environment that promotes growth, learning, and development. Compensation $320,000 - $340,000 with an 50/50 split #LI-AB1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead and mentor a legal team supporting AI SaaS and technology agreements, providing legal support and training to cross-functional teams. | 7+ years of legal experience in technology and SaaS contracts, admitted to practice law in at least one U.S. jurisdiction, with managerial experience. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking for a lawyer and manager to join Harvey’s Legal Department to lead a team in our Commercial Legal group. You will manage and mentor a high-functioning team with a healthy culture, close your own deals (we are a “roll up your sleeves” culture), and will interface with our go-to-market, business and cross-functional teams (including Engineering, Product and Security) to help ensure the fast, efficient execution of our agreements with customers. What You'll Do Generative AI has the power to greatly change the world and directly impact how things get done. Harvey is at the forefront of this change, and our mission is to make generative AI actionable and useful for our customers. This is a fast moving environment (we are a start-up!) that is serving some of the world’s most renowned law firms and professional organizations. And this role will put you in the center of all of this. More specifically, you will: Manage and mentor a high-functioning team with a healthy culture Draft, review, and negotiate commercial AI SaaS contracts and other technology and AI-related agreements Provide training and develop resources in support of our sales and other cross-functional teams We are a small, but growing company, and one of the best things about working in such an environment is that there is lots of opportunity to pick up other aspects of the legal work that supports our company. While the principal job will be as described above, there will be ample opportunities to broaden your wheelhouse here at Harvey! This role is Remote or based in New York, N.Y. or San Francisco, CA. For in office roles, we use a hybrid work model of 3 days in the office per week. What You Have A law degree from an accredited law school Admitted to practice law and in good standing in at least one jurisdiction and able to practice in California or New York 7+ years of law firm and/or in-house experience Experience as a manager of a commercial team supporting technology deals, including supporting sales teams closing a high volume of complex SaaS deals at speed. Transactional background, including with SaaS, technology, and/or IP licensing and commercial agreements Ability to think creatively, function independently and work proactively in a fast-paced environment Team-focused and collaborative work style; willingness to build expertise and solve new challenges in an evolving practice Hyper-responsive and service-oriented attitude Ninja-like project management skills Bonus qualifications include experience with AI, and a love for solving hard problems with a small tight-knit team. Compensation $213,000 - $288,000 USD LI-ML3 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead client onboarding, ensure product adoption, and serve as a trusted advisor to maximize client value and satisfaction. | Experience in enterprise SaaS or legal environments, strategic consulting skills, excellent communication, and stakeholder influence. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. What You'll Do Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions. Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product. Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience. Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI. Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations. Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services. What You Have Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management in an Enterprise SaaS or legal (big law or in-house) environment Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels. Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly Team players described as committed, collaborative and proactive with a team-first mentality. Why Dallas Harvey is opening a new Dallas office as part of our continued U.S. expansion, creating an opportunity to be part of a growing local team while working within a well-established enterprise sales organization. The role offers in-person collaboration, access to a strong regional enterprise market, and visibility as the office scales. What We Offer A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive. An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. A collaborative work environment that promotes growth, learning, and development. Compensation $160,000 – $185,000 with an 80/20 split #LI-JL1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Define and lead the user research strategy, build and mentor a research team, and influence product and company strategy through research insights. | Extensive experience (12-15+ years) in UX research, proven success in leading and scaling research teams, ability to influence product strategy, and experience with expert or professional users. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Head of UX Research at Harvey define and lead the user research strategy for the company. This is a top-of-function role with significant influence on product direction, company priorities, and long-term bets. You will ensure deep, continuous understanding of our users is embedded into how we build, ship, and scale products. You’ll scale and grow a team of researchers while partnering closely with Product, Design, Engineering, Data, and AI Research to ensure we deeply understand our users and their workflows. You’ll be responsible for building a durable research org, culture, and operating model that scales with the business. This role has company-wide impact, defining how deeply the company understands its users—and how that understanding translates into durable product advantage as Harvey continues to define AI for legal professionals. What You'll Do Define and own the UX research vision, strategy, and roadmap in alignment with company and product priorities. Represent the voice of the user across the company, in leadership forums, planning cycles, and product reviews Build, lead, and mentor a world class team of UX researchers, setting a high bar for rigor, craft, and impact. Partner closely with Product, Design, Data, Engineering, and AI Research leaders to influence and embed research into planning, execution, and decision-making. Design and oversee mixed-methods research programs across discovery, evaluative, and longitudinal studies. Translate complex research findings into clear, actionable insights that influence product strategy and executive decisions. Champion a strong user-centered culture, ensuring user needs and trust are central to how we build AI-powered products. What You Have 12-15+ years of experience in UX research, including proven success leading and scaling research teams in fast-paced, high-growth or technically complex environments Deep expertise in qualitative and quantitative research methods, with strong judgment on when and how to apply them. Proven ability to influence product strategy with executives and senior stakeholders through high-impact research and insight that lead to business outcomes. Experience working closely with product, design, and engineering teams in fast-paced, ambiguous environments. Comfort operating in ambiguity Exceptional communication and storytelling skills, with the ability to synthesize complex data into compelling narratives. Experience researching expert or professional users (e.g., legal, enterprise, technical domains) is a strong plus. Compensation $220,700 - $298,500 USD #LI-JC1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Design, implement, and manage certification and credentialing programs to enhance customer mastery and product adoption. | Experience leading certification programs for SaaS or complex technical products, designing assessments, and collaborating cross-functionally. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building a world-class customer education ecosystem, and Harvey Academy is a critical pillar of that strategy. We are looking for a Certifications & Credential Manager to design and scale Harvey’s formal certification and credentialing program. This role will own the end-to-end vision and execution of Harvey Academy certifications. This includes defining credential frameworks and assessment standards, launching exams, managing ongoing maintenance, and measuring impact. You’ll work closely with Product, User Operations, Customer Success, Legal Engineering, and Marketing teams. This ensures certifications meaningfully reflect product expertise, drive adoption, and create real value for our customers and partners, especially those in legal and other professional services contexts where credentials and continuing education matter. This is an ideal role for someone who thrives in fast-moving environments, enjoys building programs from zero to one, and deeply understands how structured learning and credentials can accelerate customer mastery. What You'll Do Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases Design and manage assessments, including exams, practical evaluations, and credential requirements Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support Evaluate and manage certification platforms or LMS tools as needed Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact Explore opportunities for advanced, role-based, or partner certifications over time Collaborate with internal subject matter experts and external partners as needed to ensure certifications meet high standards of credibility and relevance. What You Have Required Skills & Experience Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users. Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus. Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives. Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity. Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams. Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly). Key Attributes Adaptability: Comfortable and effective operating in a fast-paced environment with frequent product releases and changes. Program Ownership: Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish. Data-Driven: Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness. Communication: Excellent written and verbal communication skills. Compensation $94,000 - $126,000 USD #LI-AD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Lead and develop the design strategy for multiple product areas, ensuring cohesive, high-quality user experiences, and build a high-performing design team. | Over 10 years of product design experience, including managing senior designers, with a proven track record in designing and shipping complex, technical, AI-enabled products. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We’re looking for a Director of Product Design to lead design at a company-wide level. This is a senior leadership role responsible for multiple product areas and the evolution of Harvey’s design organization as a whole. You’ll operate as a strategic partner to Product, Engineering, and company leadership—owning how design contributes to business outcomes, customer trust, and long-term product vision. You’ll set direction, develop leaders, and ensure Harvey ships cohesive, high-quality experiences as our surface area and ambition grow. You will be responsible for innovating and delivering unprecedented experience across end end-to-end user experiences of complex, multi-step workflows—where clarity, speed, and trust are non-negotiable. Your work will directly influence how thousands of lawyers reason, draft, and decide with AI. As leader, you will be a foundational member on the Design leadership team, and embody strong operations and communications skills that guide the team to build great products anchored in real user needs. You will define best practices, design for challenges both big and small, and lay the foundations for our product for years to come. You’ll report to VP Design at Harvey and have company-wide impact to how our product, team, and culture scale. What You'll Do Strategy owner & influencer with strong product sense: Own and drive design strategy across multiple product pillars, ensuring a cohesive, high-quality end-to-end experience., in close partnership with Product and Engineering leadership. Identify new problems and opportunities rooted in user problems, working intimately with user research and data to propose paths forward For roadmap delivery, navigate trade-offs across scope, quality, and speed while maintaining a high bar for craft and outcomes. Proactively identify risks, unblock teams, and drive alignment across functions to ship high-quality work. Craft Excellence Define and champion what “great” looks like for AI-powered professional workflows at Harvey. Set and maintain the craft bar across interaction design, systems thinking, content, and visual execution. Lead your teams to define bold product bets—especially where AI meaningfully changes how work gets done. Translate complex technical capabilities into simple, trustworthy, and intuitive user experiences that is world-class AI design People manager: Own org design, resourcing, and prioritization across multiple teams and initiatives. Build, lead, and grow a team of senior product designers with strong craft, systems thinking, and product instincts. Drive strategic, visual and systems-oriented feedback for end-to-end flows and experiences to ensure they are simple and delightful Champion process improvements that streamline team workflows, governance models, and cross-team collaboration, ensuring your domain/pillar scales efficiently. Organizational leader: Partner with design, product, and engineering leaders to evolve Harvey’s design culture, processes, and operating model. Establish best practices for decision-making designing AI-powered products in high-trust, high-stakes environments. Partner closely with Design Ops, Research, Product Ops, and Engineering leadership to improve how teams work together. Represent design in high-stakes conversations with executive leadership. What You Have 10-12+ years of experience in Product Design, with 7+ years directly managing product designers. Experience designing and shipping AI-powered or highly technical products across multiple product areas or a large platform. A strong portfolio demonstrating design leadership of high craft, complex products from concept through launch, with clear impact on users and the business. Excellent judgment—you know when to go deep, when to delegate, and when to push. Proven experience leading design strategy and execution in close partnership with senior Product and Engineering. Demonstrated ability to define and ship high-quality experiences in complex, ambiguous problem spaces with velocity Strong product instincts—you can zoom out to strategy and zoom in to details with equal confidence. Deep commitment to growing people and raising the craft bar across a team. Comfort operating in fast-moving environments with evolving priorities. Exceptional communication skills and the ability to influence senior stakeholders. A growth mindset, resilience, and a bias toward learning through doing. Strong people leadership instincts with a bias toward clarity, empathy, and accountability. Compensation $213,000 - $288,000 USD #LI-JC1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Own and manage the end-to-end sales compensation process, ensure data integrity, and support process improvements. | Requires 5+ years in sales compensation or related fields, proficiency with Salesforce and compensation tools, and strong analytical skills. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking for a Sales Compensation Manager to join our Accounting team and own the end-to-end administration of our sales compensation programs. This role is critical to ensuring our GTM team is paid timely and accurately, while supporting the scalability of our sales compensation processes. You will partner closely with Sales Leadership, Finance, RevOps, and People Ops to translate compensation plans into operational reality. This is a hands-on role with high visibility and accountability, ideal for someone who thrives at the intersection of analytics, systems, and operational rigor. What You'll Do Compensation Administration & Execution Own the quarterly sales compensation processes, from calculation through payout Administer sales compensation plans, SPIFFs, accelerators, draws, and adjustments Translate compensation plan designs into accurate, timely payouts Prepare and distribute compensation plan letters and payout statements Manage compensation exceptions, disputes, and inquiries Financial Reporting Ensure data integrity and alignment across Salesforce, finance systems, and compensation tools Prepare management reporting on sales compensation metrics, including earnings, attainment, trends, and risks Own the month-end journal entries, reconciliations, and flux analyses pertaining to sales compensation. Manage the relationship with external auditors on all sales compensation-related matters, including documentation, controls, inquiries, and audit requests. Process Improvements & Scalability Implement, maintain, and optimize a sales compensation system Design and implement scalable processes, systems, and controls Serve as the subject-matter expert for sales compensation operations What You Have 5+ years of experience in Sales Compensation administration, RevOps, or accounting Strong understanding of sales compensation mechanics (e.g. quotas, accelerators, SPIFFs) and accounting principles related to sales compensation Strong analytical skills with high attention to detail and accuracy Experience with Salesforce and sales compensation tools (CaptivateIQ, Xactly, or similar) Advanced proficiency in Excel Proven ability to collaborate cross-functionally and manage deadlines in fast-paced, high-stakes environments Experience supporting SaaS or high-growth sales organizations Compensation Range $153,000 - $207,000 USD #LI-CA1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Provide first-line support for internal teams and customers by managing high-volume, non-technical inquiries and contributing to support documentation. | 1-2 years of customer support experience in SaaS, strong communication and empathy, organizational skills, and eagerness to learn technical concepts. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 500+ customers in 50+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a User Operations Specialist, you will be the first line of support for both internal teams and external customers. This role is designed for early-career professionals who thrive in fast-paced environments, are eager to learn, and are excited to contribute to Harvey’s rapid growth. You’ll focus on managing high-volume, non-technical support inquiries, ensuring a seamless experience for our users. Over time, you’ll have the opportunity to expand your technical skills, gain exposure to complex support workflows, and progress within our User Operations team. This role is perfect for someone who wants to build a career in technical support while starting with a strong foundation in customer operations. What You’ll Do • Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses. • Own and resolve high-volume, non-technical requests from internal teams and customers. • Accurately document and categorize support issues to identify trends and opportunities for improvement. • Partner with teammates to escalate complex or technical issues effectively. • Maintain a strong working knowledge of Harvey’s core product features to provide clear and effective guidance. • Contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions. • Stay adaptable and proactive in a rapidly evolving startup environment. What You Have • 1–2 years of professional experience in customer support at a SaaS company in the technology industry. • Strong empathy and communication skills with a genuine desire to help others. • Comfort working in a fast-paced, high-growth environment with competing priorities. • Excellent organizational skills and attention to detail. • Growth mindset and eagerness to learn technical concepts over time. • Experience with customer support tools (e.g., Freshdesk, Salesforce) is a plus, but not required. What We Offer • Professional development stipend to support your continued learning and growth. • Opportunities to work on cross-functional projects and initiatives that impact user operations company-wide. • Be part of building something special as we continue to build support operations at Harvey • A comprehensive 4-week onboarding and training program designed to set you up for success from day one. Compensation The expected range of compensation for this role is between $72,000 and $98,000. Please find our CA applicant privacy notice here. #LI-DD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing interview-help@harvey.ai.