Harvey

Lead cross-team initiatives to ensure smooth product releases, resource planning, and process scaling in a fast-growing tech environment. | Over 5 years of experience in technical program or project management, with understanding of engineering workflows, proficiency with management tools, and ability to manage complex programs. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We're looking for a highly organized and technically fluent Technical Program Manager (TPM) to join our Engineering team. This role is ideal for someone who thrives in fast-paced environments and enjoys creating order from chaos. As TPM, you’ll lead cross-functional initiatives that directly impact how our engineering organization scales—including release operations, onboarding, budget planning, and multi-site coordination. You’ll work closely with engineering, product, talent, procurement, finance, and leadership teams to ensure we operate smoothly, efficiently, and intentionally as we grow. What You’ll Do Drive end-to-end release management for our products, coordinating across teams to ensure on-time, high-quality releases in a fast-paced environment. Lead strategic planning and resource management, including headcount forecasting, budget planning, and product roadmap alignment, to support rapid growth and scale. Orchestrate cross-functional program execution by collaborating with Product, Engineering, Legal, Security, and other teams to deliver high-impact initiatives, while facilitating regular planning, review, and retrospective ceremonies to keep everyone aligned and accountable to goals. Ensure program transparency and accountability by tracking key OKRs, deliverables, and timelines – maintaining clear dashboards and reports to communicate progress, and proactively mitigating risks to keep programs on track. Champion continuous improvement of team processes and tools by enhancing engineering onboarding, refining documentation, and implementing better tooling to boost team productivity and clarity. Manage vendor relationships to ensure clear communication, cost efficiency, and SLA compliance with Harvey's standards by coordinating and overseeing all vendor relationships. What You Have 5+ years of technical program or project management experience, ideally within SaaS or fast-moving tech companies Strong understanding of engineering workflows, including CI/CD, release cycles, and infrastructure planning Experience managing complex, multi-team programs with competing priorities and high visibility Proficiency with tools like JIRA, GitHub, and Linear Excellent communication skills—you can distill complexity into clarity for both technical and non-technical audiences A track record of building systems and processes that scale with growth Comfort in ambiguity and eagerness to build structure where there is none Bonus Points Background in software engineering Experience in organizations with distributed or multi-site engineering teams Prior work in early- to mid-stage startups Compensation Range $178,500 - $241,500 USD Please find our CA applicant privacy notice here. #LI-KV1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Provide first-line support for internal teams and customers by managing high-volume, non-technical inquiries and contributing to support documentation. | 1-2 years of customer support experience in SaaS, strong communication and empathy, organizational skills, and eagerness to learn technical concepts. | Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 500+ customers in 50+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a User Operations Specialist, you will be the first line of support for both internal teams and external customers. This role is designed for early-career professionals who thrive in fast-paced environments, are eager to learn, and are excited to contribute to Harvey’s rapid growth. You’ll focus on managing high-volume, non-technical support inquiries, ensuring a seamless experience for our users. Over time, you’ll have the opportunity to expand your technical skills, gain exposure to complex support workflows, and progress within our User Operations team. This role is perfect for someone who wants to build a career in technical support while starting with a strong foundation in customer operations. What You’ll Do • Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses. • Own and resolve high-volume, non-technical requests from internal teams and customers. • Accurately document and categorize support issues to identify trends and opportunities for improvement. • Partner with teammates to escalate complex or technical issues effectively. • Maintain a strong working knowledge of Harvey’s core product features to provide clear and effective guidance. • Contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions. • Stay adaptable and proactive in a rapidly evolving startup environment. What You Have • 1–2 years of professional experience in customer support at a SaaS company in the technology industry. • Strong empathy and communication skills with a genuine desire to help others. • Comfort working in a fast-paced, high-growth environment with competing priorities. • Excellent organizational skills and attention to detail. • Growth mindset and eagerness to learn technical concepts over time. • Experience with customer support tools (e.g., Freshdesk, Salesforce) is a plus, but not required. What We Offer • Professional development stipend to support your continued learning and growth. • Opportunities to work on cross-functional projects and initiatives that impact user operations company-wide. • Be part of building something special as we continue to build support operations at Harvey • A comprehensive 4-week onboarding and training program designed to set you up for success from day one. Compensation The expected range of compensation for this role is between $72,000 and $98,000. Please find our CA applicant privacy notice here. #LI-DD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing interview-help@harvey.ai.