Harvard Maintenance, Inc

Oversee client service delivery, manage key accounts, and support business development in a service-based industry. | Requires 5+ years in client experience or operations, preferably in janitorial or facilities management, with strong relationship and contract management skills. | Life at Harvard: Are you ready to be part of something Extraordinary? Look no further than Harvard is the largest family-owned provider of premier commercial janitorial and professional security services in the United States. We believe in the power of our people. Here, every team member is valued, empowered, and trained to contribute their best. We foster an inclusive workplace culture where diversity is celebrated and every voice matters. A day in the life: The Director of Account Management is responsible for overseeing and elevating Harvard’s end-to-end client service delivery for our janitorial company. This role ensures seamless contract delivery, consistent service quality, strong client relationships, and business development through the RFP process, account retention, expansion, and client satisfaction initiatives. The Director serves as a key liaison between clients, operations, and sales to ensure expectations are met and exceeded. What you’ll do as an Exceptional Team Member: Leadership & Cross-Functional Collaboration • Lead, mentor, and support account management team • Align internal teams around client expectations and service standards • Contribute to company-wide strategies focused on growth, retention, and operational excellence Business Development • Support new business pursuits by contributing operational and service expertise • Align with Sales and Leadership to support client retention and account growth • Identify upselling and cross-selling opportunities within existing accounts • Participate in client presentations, renewals, and proposal development as needed Contract Delivery & Operational Alignment • Ensure smooth onboarding and transition of new client contracts • Oversee ongoing contract performance to ensure scope, staffing, and service levels are met • Collaborate closely with Operations and Field Management to ensure consistent service execution • Monitor contract compliance, KPIs, and service-level agreements (SLAs) Client Experience & Relationship Management • Serve as the primary executive-level representative for key and strategic client accounts • Build, maintain, and strengthen long-term client relationships • Proactively address client concerns, service issues, and escalations • Conduct and/or participate in regular client meetings, reviews, and satisfaction assessments Quality Control & Continuous Improvement • Develop and oversee quality assurance programs, inspections, and audit processes • Analyze performance data and client feedback to identify improvement opportunities • Implement corrective action plans when service standards are not met • Drive continuous improvement initiatives across all client-facing services What you’ll need to be an Extraordinary Team Member: Qualifications & Experience • Bachelor’s degree in business, Operations, Hospitality, or related field (preferred) • 5+ years of experience in client experience, operations, or account management • Experience in janitorial, facilities management, or service-based industries strongly preferred • Proven ability to manage complex client relationships and service contracts • Strong understanding of quality control, operational workflows, and service delivery Skills & Competencies • Exceptional communication and relationship-building skills • Strong problem-solving and decision-making abilities • Results-driven with a focus on client satisfaction and retention • Ability to work cross-functionally and lead through influence • Highly organized with attention to detail The Harvard Promise: Join our team of Extraordinary People committed to delivering Exceptional Service. Together, we'll redefine industry standards and create a workplace where your talent thrives. Discover your potential with Harvard Maintenance. Learn more about our company and culture, apply today and be part of something extraordinary. www.harvardmaint.com Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan. An Equal Opportunity Employer - M/F/D/V Our Salary & Wage Details: 190,000.00 - 210,000.00/Yr.

Perform basic labor functions such as pallet management, tote cleaning, cardboard disposal, and maintaining a safe and clean warehouse environment. | Must communicate effectively in English, be willing to work assigned hours, wear steel toe shoes, and perform physical tasks including lifting up to 30 pounds. | Position Objective: Company Overview: The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”. Job Summary: We are looking for professionals to perform an array of basic labor functions within a warehouse environment. Essential Duties and Responsibilities: • Responsible for supporting and maintaining a safe and clean work environment • Pallet management and disposal • Tote cleaning • Cardboard box disposal and management • Basic maintenance and operation of various technical equipment as directed • Pulling trash • Dustin of cowebs • Scrapping stickers off floors • Additional duties as directed Knowledge and Skill Requirements: • Ability to effectively communicate in English • Must be willing to work assigned hours • Must have steel toe shoes Physical Demands and Work Environment • Standing and/or walking, sitting, stooping, or kneeling • Ability to lift up to 30 pounds • Warehouse environment Compensation: Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan. An Equal Opportunity Employer - M/F/D/V Salary & Wage Details: USD $15.00/Hr. Schedule: Mon-Fri, Saturdays as Client requests 10am-7pm