Hartford HealthCare

Greeting visitors, handling calls, providing directions, and managing hospital communications. | High school diploma, 1-2 years of relevant experience, good communication skills, and basic computer knowledge. | Location Detail: Windham Community Memorial (10183) Shift Detail: Monday through Friday 1:30pm-8:00pm Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. For more than 75 years, Windham Hospital has treated patients with the latest high-tech equipment, operated by some of the most skilled and compassionate medical professionals available. We seek to meet the total healthcare needs of people from throughout Northeastern Connecticut. Our staff members are proud to live and work in this area and are committed to providing quality healthcare to our community. Job Summary Under the general supervision of the Telecommunications Supervisor, receptionists greet visitors, patients and sales representatives. Provides directions to locations within the Hospital. Handles internal and external calls regarding patients, Hospital services and programs. Responsibilities include answering of Emergency 711 phone and handling Codes. Qualifications EXPERIENCE: 1-2 years experience as a telephone operator/receptionist or other related experience required. Must possess an effective command of the English language. Excellent customer service and communications skills required. Must be able to deal professionally and effectively with the general public. QUALIFICATIONS: High School diploma or equivalent. Knowledge of general clerical procedures as well as basic computer skills. Good telephone skills and etiquette required. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Review and validate clinical documentation and billing data in the HCHB system to ensure compliance with Medicare, Medicaid, and commercial payers before claim submission. | High school diploma required, 1 year administrative healthcare experience preferred, 2 years home health billing or clinical documentation review experience preferred, strong attention to detail and communication skills. | Work where every moment matters. Every day, almost 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Pre-Billing Specialist. The Pre-Billing Specialist is responsible for reviewing and validating clinical documentation and billing data within the Homecare Homebase (HCHB) system prior to claim submission. This role ensures compliance with Medicare, Medicaid, and other Commercial payer requirements, helping to prevent billing errors and reduce denials. This position works closely with clinical, administrative, and billing teams to ensure accurate and timely revenue capture. Review patient charts in HCHB to ensure all required documentation is complete and compliant before billing. This includes: Validating visit frequencies, orders and care plans against billing requirements. Ensures that all disciplines have signed and locked note and that visits are properly scheduled and documented. Maintain up-to-date knowledge of payer guidelines and regulatory changes to ensure billing readiness for Medicare, Medicaid, and commercial payers, while also assisting in training staff on documentation and billing compliance best practices. Identify and resolve discrepancies or missing documentation that could delay billing, collaborating with clinical staff to obtain corrections or additional information as needed. High school diploma, Bachelor’s Degree Preferred Experience 1 Year of Administrative Healthcare Experience, 2 years of experience in home health billing, auditing, or clinical documentation review Preferred Knowledge, Skills and Ability Requirements The Pre-Billing Specialist must have healthcare experience, preferably in a home health or hospice environment, and a strong working knowledge of auditing or clinical documentation review. Demonstrates good communication and excellent attention to details and organizational skills. Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities We take great care of careers With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.