Harrison.ai

Lead and integrate daily operations across multiple functions, build and scale a U.S. operations team, manage recruiting and contract enablement, ensure financial and compliance management, and foster leadership culture. | Proven experience scaling healthcare or telemedicine operations, cross-functional leadership in matrixed/global organizations, team and system design for growth, and focus on measurable outcomes. | About Your Role The Chief Operating Officer (COO) serves as the operational architect and integrator for Harrison.ai Services, responsible for transforming strategic goals into scalable execution across the U.S. radiology network-beginning with Frontier Radiology. The COO will ensure high-functioning coordination between legal, finance, compliance, recruiting, credentialing, IT, software, and business development, while also building a U.S.-based operations team to complement Harrison's global infrastructure. This role demands both executional leadership and the ability to design systems for long-term growth and replication. What You Do: Operational Leadership and Integration • Oversee daily operations across scheduling, credentialing, QA, compliance, and client services. • Ensure seamless workflow orchestration between internal and partner functions (legal, finance, compliance, recruiting, business development, IT/software, HR). • Collaborate laterally with other executives (CLO, CBDO) rather than through direct reporting lines, maintaining synchronization across the enterprise. • Evaluate potential client contracts operationally-analyzing logistics, cross-margins, scheduling, recruiting requirements, and readiness. • Develop detailed action plans for new contracts, including resource modeling, implementation timelines, and risk assessments. • Maintain an operational dashboard tracking milestones, achievements, and progress toward key performance indicators for reporting to the President, CEO, and board. U.S. Team Build-Out • Design and execute the structure for a domestic operations team to support and scale Frontier Radiology, and any future practice partnerships. • Phase the transition from Harrison's global support model to in-house U.S. functions (HR, credentialing, recruiting, client success, finance). • Recruit, mentor, and develop operational leaders while ensuring performance continuity and knowledge transfer throughout scale. • Define staffing, workflows, and quality standards to match the demands of multi-state operations. Recruiting and Contract Enablement • Work with the President and Director of Recruitment on strategic recruitment goals and contract priorities. • Lead the logistical and operational aspects of recruiting-pipeline management, onboarding, and credentialing. • Translate strategic contract opportunities into actionable execution plans, assessing operational feasibility and sequencing. Cross-Functional Collaboration • Partner with Finance to forecast costs, model margins, and ensure sustainable profitability. • Collaborate with AI engineering and product teams to operationalize automation and reporting tools. • Coordinate with Compliance and Legal to maintain regulatory integrity and ensure contract readiness. Financial and Compliance Management • Manage operational budgets and resource deployment to meet performance goals. • Ensure HIPAA, Joint Commission, and state-level compliance in all operational activities. • Use data analytics to monitor efficiency, output, and quality at every level. Leadership and Culture • Build a cohesive, high-performing U.S. operations team aligned with Harrison.ai Service values and Frontier Radiology's clinical mission. • Create frameworks for accountability, communication, and continuous improvement. • Support a culture that values reliability, innovation, and physician-centered service. What You Bring: • Proven track record scaling operations in healthcare, radiology, or telemedicine. • Skilled in cross-functional leadership within matrixed or global organizations. • Builder mindset-adept at designing teams and systems for growth. • Operates with rigor, transparency, and focus on measurable outcomes.

Lead and scale daily operations, build and manage a domestic operations team, coordinate cross-functional activities, ensure compliance, and drive long-term growth for the U.S. radiology network. | Proven experience scaling healthcare or telemedicine operations, strong cross-functional leadership in complex organizations, team and system building mindset, and focus on measurable outcomes. | Note: The job is a remote job and is open to candidates in USA. Harrison.ai is seeking a Chief Operating Officer (COO) to serve as the operational architect for their U.S. radiology network, starting with Frontier Radiology. The COO will lead daily operations, build a domestic operations team, and ensure coordination across various functions while focusing on long-term growth and compliance. Responsibilities • Oversee daily operations across scheduling, credentialing, QA, compliance, and client services. • Ensure seamless workflow orchestration between internal and partner functions (legal, finance, compliance, recruiting, business development, IT/software, HR). • Collaborate laterally with other executives (CLO, CBDO) rather than through direct reporting lines, maintaining synchronization across the enterprise. • Evaluate potential client contracts operationally—analyzing logistics, cross-margins, scheduling, recruiting requirements, and readiness. • Develop detailed action plans for new contracts, including resource modeling, implementation timelines, and risk assessments. • Maintain an operational dashboard tracking milestones, achievements, and progress toward key performance indicators for reporting to the President, CEO, and board. • Design and execute the structure for a domestic operations team to support and scale Frontier Radiology, and any future practice partnerships. • Phase the transition from Harrison’s global support model to in-house U.S. functions (HR, credentialing, recruiting, client success, finance). • Recruit, mentor, and develop operational leaders while ensuring performance continuity and knowledge transfer throughout scale. • Define staffing, workflows, and quality standards to match the demands of multi-state operations. • Work with the President and Director of Recruitment on strategic recruitment goals and contract priorities. • Lead the logistical and operational aspects of recruiting—pipeline management, onboarding, and credentialing. • Translate strategic contract opportunities into actionable execution plans, assessing operational feasibility and sequencing. • Partner with Finance to forecast costs, model margins, and ensure sustainable profitability. • Collaborate with AI engineering and product teams to operationalize automation and reporting tools. • Coordinate with Compliance and Legal to maintain regulatory integrity and ensure contract readiness. • Manage operational budgets and resource deployment to meet performance goals. • Ensure HIPAA, Joint Commission, and state-level compliance in all operational activities. • Use data analytics to monitor efficiency, output, and quality at every level. • Build a cohesive, high-performing U.S. operations team aligned with Harrison.ai Service values and Frontier Radiology’s clinical mission. • Create frameworks for accountability, communication, and continuous improvement. • Support a culture that values reliability, innovation, and physician-centered service. Skills • Proven track record scaling operations in healthcare, radiology, or telemedicine. • Skilled in cross-functional leadership within matrixed or global organizations. • Builder mindset—adept at designing teams and systems for growth. • Operates with rigor, transparency, and focus on measurable outcomes. Company Overview • Harrison.ai is a clinician-led healthcare AI company using deep learning to improve the odds of IVF success for thousands of patients. It was founded in 2018, and is headquartered in Barongarook, Victoria, AUS, with a workforce of 201-500 employees. Its website is https://www.harrison.ai.

Manage the full customer lifecycle for healthcare AI SaaS products, ensuring adoption, retention, and growth through collaboration with technical and sales teams. | 3+ years in healthcare technology customer success or account management, strong clinical workflow knowledge in radiology, familiarity with PACS/RIS and healthcare data standards, excellent communication and project management skills. | Note: The job is a remote job and is open to candidates in USA. Harrison.ai is a pioneering company focused on transforming patient outcomes through innovative AI technology. They are seeking a Customer Success Manager who will manage the full customer lifecycle, ensuring clients achieve measurable results through AI and SaaS solutions while collaborating with various internal teams. Responsibilities • Lead the full customer lifecycle — from onboarding and implementation through adoption, renewal, and expansion. • Serve as a trusted advisor to radiology and IT leadership, helping them translate Harrison.ai’s innovations into measurable value within their workflows. • Ensure smooth implementation by coordinating with technical teams on PACS/RIS integrations, data workflows, and training for radiologists and administrators. • Develop success plans that tie product usage to business outcomes, regularly tracking progress and adjusting strategy as customers evolve. • Champion the voice of the customer by sharing insights, feedback, and feature requests directly with Product and Engineering. • Collaborate cross-functionally with Sales, Professional Services, and Marketing to build case studies, highlight outcomes, and identify opportunities for growth. • Drive retention and growth by demonstrating ROI, building trust, and positioning Harrison.ai as an indispensable partner. • Contribute to the foundation of a world-class U.S. Customer Success organization by refining playbooks, metrics, and best practices. Skills • Bachelor’s degree or equivalent experience in Healthcare IT, Medical Imaging, or related field. • 3+ years in Customer Success, Clinical Applications, or Account Management within a healthcare technology, SaaS, or imaging environment. • Strong understanding of clinical workflows in radiology and familiarity with PACS/RIS, DICOM, and HL7 standards. • Excellent relationship management, communication, and executive-level presentation skills. • Organized and proactive, with a demonstrated ability to manage complex projects and competing priorities. • Comfortable engaging with C-suite, radiologists, and technical stakeholders alike. • Passionate about innovation in healthcare and motivated by the opportunity to improve patient outcomes at scale. • Experience in an early-stage or high-growth environment. • Familiarity with Salesforce, data analytics, or survey tools. • Formal training or certification in project or change management. • Proven ability to identify upsell or cross-sell opportunities through value realization. Benefits • Yearly L&D budgets • Mentoring • Hackathons • Secondments • Inclusive, thoughtful policies to support families in every stage Company Overview • Harrison.ai is a clinician-led healthcare AI company using deep learning to improve the odds of IVF success for thousands of patients. It was founded in 2018, and is headquartered in Barongarook, Victoria, AUS, with a workforce of 201-500 employees. Its website is https://www.harrison.ai.