Harbor IT

Manage endpoint configurations, perform user profile migrations, and provide Tier 2-3 remote technical support while monitoring system health and implementing security protocols. | Proven Level 2-3 IT support experience in MSP or enterprise environments with proficiency in Entra ID, Microsoft Intune, RMM platforms, and scripting languages like PowerShell or Python. | Description: Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support. Position Overview: We are seeking a highly skilled and proactive Level 2/3 Internal IT Support Engineer to join our global IT team. This role focuses on advanced endpoint setup, remote troubleshooting, and platform optimization, particularly during user migrations and company transitions as we integrated acquired companies' systems and teams into Harbor IT. The ideal candidate will have hands-on experience with Entra Domain Join, Intune device management, profile migrations, RMM tools, and security platforms, with a strong ability to support users remotely across multiple time zones. Key Responsibilities: Endpoint Configuration & Migration Support · Set up and configure machines using Entra Domain Join for secure identity and access management. · Deploy and manage Intune policies for device compliance, application deployment, and security enforcement. · Perform user profile migrations during onboarding/offboarding and company transitions. · Ensure seamless data transfer and system continuity during user migrations. · Shipping and setup of laptops and machine peripherals Remote Troubleshooting & Technical Support · Provide Tier 2–3 remote support for hardware, software, and network issues across Windows, Linux & macOS. · Troubleshoot complex issues related to device enrollment, policy application, and user access. · Collaborate with users to resolve migration-related challenges and ensure a smooth transition experience. · Evaluate existing procedures and suggest efficiency improvements Platform Engineering & RMM Management · Monitor and maintain endpoint health using Remote Monitoring & Management (RMM) tools such as Datto, N-Able, or ConnectWise. · Apply patches, updates, and security configurations to maintain platform stability and compliance. · Document system configurations, migration procedures, and troubleshooting workflows. Security & Compliance · Implement and manage security protocols using Microsoft Security Center and other endpoint protection tools. · Conduct regular audits to ensure compliance with internal and external security standards. · Support identity and access controls across Microsoft 365 and Azure environments. System Integration · Gather supporting materials for analysis for targeting data, profiles and systems to be migrated during integration sprints · Utilize existing tools and developing new tools to streamline migration of various tools such as RMM, Documentation Management and BCDR Qualifications: Proven experience in Level 2–3 IT support roles, particularly in MSP or enterprise environments. Strong proficiency in: · Entra ID (Azure AD) Domain Join · Microsoft Intune: device management, compliance, app deployment, and mobile device management (MDM) · Profile migration tools and techniques · RMM platforms (Datto, N-Able, ConnectWise) · Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive · Microsoft Security Center and basic Azure administration · Scripting and automation experience, including PowerShell and Python · Excellent remote troubleshooting and customer service skills · Ability to work independently and manage tasks in a remote environment Preferred Qualifications: · Microsoft Certifications (e.g., MS-900, MD-102, AZ-900, SC-900) · Experience supporting user migrations during company transitions. · Familiarity with ITIL practices and service desk workflows. · Experience in a Managed Services Provider (MSP) environment.

Manage end-to-end delivery of professional services projects ensuring margin goals and client satisfaction. | At least 5 years IT project management experience, bachelor's degree, and PMP certification required. | POSITION OVERVIEW: The Senior Project Manager owns end-to-end delivery of Harbor IT's professional services engagements, driving projects from initiation through closure with discipline, client transparency, and margin accountability. This role is the primary delivery owner and client relationship manager across complex, multi-workstream engagements spanning infrastructure, cloud, and modern work implementations. The Senior PM operates as a senior practitioner within Harbor IT's PMO function, setting the delivery standard while contributing to process improvement, tooling maturity, and cross-functional coordination with solutions architects, domain engineers, and account management. The ideal candidate brings structured project management discipline, MSP delivery context, and the commercial awareness to protect scope, manage change, and flag risk before it becomes revenue exposure. KEY RESPONSIBILITIES: • Own project delivery across a portfolio of concurrent professional services engagements including infrastructure deployments, cloud migrations, and modern work implementations. • Drive project initiation, scoping validation, scheduling, resource coordination, risk management, and formal closure for every assigned engagement. • Serve as the primary client point of contact throughout delivery - setting cadence, communicating status, managing expectations, and escalating appropriately when delivery is at risk. • Monitor project budget and hours consumption against the approved SOW, flag scope variance early, and manage the change order process to protect gross margin. • Coordinate cross-functional delivery teams including Harbor IT engineers, solutions architects, and third-party contractors engaged to fulfill project delivery requirements. • Maintain accurate and current project data in ConnectWise Manage including time entries, project phases, task status, milestone tracking, and billing triggers. • Produce clean project documentation including project plans, meeting notes, status reports, risk logs, and post-project closure summaries. • Collaborate with peer PMs and the PMO function to standardize delivery processes, templates, and tooling to improve consistency and scalability across the practice. • Partner with solutions architects and account managers at project kickoff to validate scope, identify delivery risk, and ensure a clean handoff from pre-sales to delivery. • Escalate resource gaps, technical blockers, and client satisfaction concerns to practice leadership in a timely and factual manner. QUALIFICATIONS AND SKILLS: • Proven track record managing complex IT project delivery in an MSP, systems integrator, or technology consulting environment. • Strong command of project management fundamentals - scope management, schedule development, resource planning, risk identification, change control, and budget tracking. • Proficiency with professional services automation tooling, preferably ConnectWise Manage, for project tracking, time management, and billing milestone coordination. • Demonstrated ability to manage multiple concurrent projects across diverse technical domains without sacrificing delivery quality or client communication. • Commercial awareness and gross margin discipline - understands the relationship between scope, hours, and project profitability, and manages change orders proactively. • Strong written and verbal communication skills with the ability to translate technical delivery status into clear, business-appropriate language for client stakeholders. • Experience coordinating cross-functional delivery teams including on-site engineers, remote engineers, subcontractors, and vendor resources. • Comfortable operating in a fast-paced, growth-stage environment where process is still maturing and the PM is expected to contribute to that maturation. EDUCATION AND EXPERIENCE: • Bachelor's degree in Information Technology, Business, Project Management, or a related discipline. Equivalent experience considered. • 5+ years of IT project management experience, with at least 3 years delivering professional services in an MSP or technology consulting environment. • PMP certification required or actively in progress. CAPM or equivalent considered for candidates with strong MSP delivery history. • Experience with ConnectWise Manage or equivalent PSA platform strongly preferred. • Familiarity with infrastructure, cloud, and Microsoft 365 deployment projects preferred - deep technical knowledge not required, but delivery context is essential. WORK ENVIRONMENT: • Senior role within Harbor IT's Professional Services department, operating in an EOS-managed, growth-stage MSP environment with shared accountability across delivery, architecture, and account management functions. • Remote-first with occasional travel for client project kickoffs, site visits, and Harbor IT team meetings - infrequent but expected. • High client exposure across healthcare, agribusiness, defense-adjacent, and enterprise verticals with complex, multiphase engagement portfolios. BENEFITS: • Competitive base salary commensurate with experience • Health, dental, and vision insurance • 401(k) with company match • Unlimited PTO • Remote-first work environment