Harbinger

Support execution and measurement of customer experience processes, maintain data and reporting, and assist cross-functional teams. | 2-4+ years in Customer Experience, Operations, Analytics, or similar roles, with strong data skills and familiarity with CX tools. | About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation. Job Overview The CX Analyst supports the execution and measurement of Harbinger’s customer and dealer experience. This role focuses on running CX processes day-to-day, maintaining data and reporting, and ensuring visibility into customer feedback, delivery performance, and operational health. This is a hands-on, execution-oriented role that partners closely with the CX Manager and cross-functional teams. What You'll Do CX Execution & Tracking • Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs. • Maintain CX trackers, documentation, and workflows to ensure consistency and follow-through. • Coordinate with internal teams and dealers to collect required forms, data, and feedback. Voice of the Customer (VOC) & Reporting • Administer VOC programs (e.g., surveys, feedback collection, dealer inputs). • Analyze customer feedback, service data, and delivery metrics to identify trends and issues. • Produce regular CX reports and dashboards for internal stakeholders. Operational Support • Assist with cross-functional CX initiatives by preparing analysis, documentation, and status updates. • Identify gaps, inconsistencies, or emerging risks and escalate to the CX Manager. • Support continuous improvement efforts through data, insights, and execution support. Documentation & Enablement • Maintain CX-related documentation, playbooks, and reference materials. • Support training and onboarding efforts by ensuring materials are current and accessible. Who You Are • 2–4+ years in Customer Experience, Operations, Analytics, or similar roles. • Strong analytical and organizational skills with attention to detail. • Comfortable working with data, trackers, and reporting tools. • Clear written and verbal communication skills. Preferred Qualifications • Experience in automotive, logistics, fleet, hardware, or operationally complex environments. • Familiarity with CX tools, CRM systems, or survey platforms. • Experience supporting cross-functional operational initiatives. Key Benefits & Perks • Comprehensive Health, Dental & Vision (HDV) – 100% employee covered • Early-stage Stock Options • Robust Retirement Savings (401k, HSA, FSA) • Generous Paid Time Off (PTO) & Parental Leave • Annual Vacation Bonus • Wellness & Fertility Benefits • Cell Phone Stipend • Complimentary Meals & Stocked Kitchens California Pay Range $70,000—$90,000 USD Equal Opportunity Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com. Candidate Data Privacy Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.

Plan, coordinate, and execute trade shows, activations, and events while managing logistics, vendors, and budgets, and supporting marketing activities. | 3-5+ years of experience in event marketing or coordination, strong project management skills, and proficiency with project management tools. | About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation. Job Overview The Marketing Events Associate plays a critical role in driving Harbinger’s brand presence through impactful events, trade shows, activations, and internal projects. This role blends event planning, marketing operations, and cross-functional collaboration to ensure flawless execution of high-visibility initiatives. You’ll manage logistics, vendors, and budgets, while also supporting broader marketing activities—from promotional campaigns to operational processes. This is a hands-on, detail-oriented role ideal for someone who thrives in fast-paced environments, enjoys both creative execution and operational excellence, and is excited to help bring Harbinger’s vision to life. What You'll Do Event Management • Plan, coordinate, and execute trade shows, promotional activations, ride & drive events, and in-house company events. • Develop event proposals, timelines, and budgets aligned with business objectives. • Oversee end-to-end logistics, including vendor management, shipping, catering, décor, apparel, accommodations, entertainment, photography, and venue coordination. • Support on-site execution, including event setup, operations, guest/VIP management, and teardown. • Track and report on event performance, ROI, and key learnings for future optimization. Event Administration & Operations • Manage event calendars and schedules, ensuring visibility across departments. • Handle event registration, attendee management, ticketing, and check-in processes. • Maintain accurate purchase orders, vendor invoices, and budget reconciliations. • Document event inventory, signage, collateral, and physical assets. Marketing & Cross-Functional Collaboration • Partner with sales, product, and marketing teams to deliver cohesive messaging and branding at events. • Coordinate promotional material production, branded merchandise, and visual displays. • Support marketing operations projects such as campaign execution, social media, and collateral updates as needed. • Serve as a point of contact for vendors, agencies, and external partners to ensure brand alignment. Who You Are • Bachelor’s degree in Marketing, Business, Communications, or related field. • 3–5+ years of experience in event marketing, event coordination, or visual merchandising. • Strong project management, organizational, and multitasking skills. • Excellent written, verbal, and interpersonal communication abilities. • Proficiency with project management tools; Adobe Creative Suite skills are a plus. • Prior experience in tech hardware, automotive, or EV industries strongly preferred. • Willingness to travel for events as needed. Key Benefits & Perks: • Comprehensive Health, Dental & Vision (HDV) – 100% employee covered • Early-stage Stock Options • Robust Retirement Savings (401k, HSA, FSA) • Generous Paid Time Off (PTO) & Parental Leave • Annual Vacation Bonus • Wellness & Fertility Benefits • Cell Phone Stipend • Complimentary Meals & Stocked Kitchens California Pay Range $70,000—$85,000 USD Equal Opportunity Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com. Candidate Data Privacy Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.