Handshake

Manage and improve operational and systems processes for the Education GTM organization to support growth and retention. | Requires 3+ years in analytical or operations roles with strong Salesforce experience and ability to manage complex projects. | About Handshake Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now: • Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel • Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions • Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders • Build a massive, fast-growing business with billions in revenue About the Role Handshake is hiring a GTM Operations Manager to support the Education side of the business. In this high-visibility role, you will partner closely with Sales, Customer Success, Data, Finance, and cross-functional operations teams to help accelerate growth, improve retention, and drive field productivity across our Education partner business. This role is responsible for managing end-to-end operational and systems improvements across the EDU GTM organization. You will lead strategic initiatives that strengthen system design, improve data quality, streamline workflows, and enable more effective decision-making. The ideal candidate brings strong project management, analytical rigor, and hands-on experience supporting Sales and Customer Success processes through Salesforce administration, systems troubleshooting, reporting, and cross-functional execution in a fast-paced environment. You are curious, highly analytical, and comfortable turning complex business problems into scalable operational and technical solutions. You have a strong eye for detail, a systems-oriented mindset, and a track record of leading cross-functional work from problem definition through execution. You are equally comfortable improving processes, translating business requirements into system changes, and delivering insights through reporting, dashboards, and operational analysis. • Partner with Sales and Customer Success to support retention and growth goals through data strategy, operational process design, and reporting • Serve as a primary business partner for cross-functional teams by proactively identifying and addressing process, systems, tooling, and data gaps • Own and improve the quality, completeness, and integrity of data across Salesforce and other GTM systems, including audits, updates, uploads, reconciliations, and ongoing governance across systems of record • Act as a key Salesforce business owner for the EDU GTM organization by identifying system gaps, improving configuration, partnering on automation, and helping ensure the platform scales with business needs • Lead continuous improvement efforts across existing workflows while helping design and implement new processes that improve speed, scale, and automation • Work closely with cross-functional stakeholders to define long-term roadmaps that improve business processes and system workflows, with a strong focus on Salesforce and Gainsight • Translate business needs into scalable operational and technical solutions by gathering requirements, identifying workflow and system gaps, evaluating solution options, and driving implementation • Build and maintain reporting, dashboards, and analytical models that help identify business trends, performance drivers, risks, and opportunities • Support core EDU Operations responsibilities, including help desk request ownership, deal support, partnership with Finance and FP&A on monthly booking closes and related reporting, and recurring business reviews such as QBRs and executive reporting • Drive alignment across stakeholders by communicating clearly, surfacing risks early, and escalating blockers when needed • Build strong, trusted relationships across the EDU GTM organization and broader cross-functional teams Desired Capabilities • Bachelor’s degree in an analytical field such as Business, Economics, Finance, Mathematics, Statistics, or a related discipline • 3+ years of experience in a highly analytical or operations-focused role, ideally within Sales Operations, Revenue Operations, Customer Success Operations, or a similar function at a fast-growing company • Strong Salesforce experience, including hands-on work with reports and dashboards, custom report types, calculated fields, flows or other automation, page layouts, permissions, and overall platform capabilities • Experience serving as a business-facing Salesforce owner or administrator, with the ability to translate business needs into scalable system and process solutions • Experience administering or supporting GTM systems and integrations such as Salesforce, Gainsight, MixMax, or similar tools • Strong experience supporting GTM teams through process improvement, systems management, reporting, and cross-functional project execution • Advanced proficiency in Excel, with experience in BI and reporting tools such as Looker, Tableau, Hex, or similar platforms considered a plus • Working knowledge of SQL is a plus, along with the ability to manipulate, analyze, and translate large data sets into actionable insights • Experience with business analysis, including gathering requirements, documenting current and future state, evaluating solutions, managing change, and communicating recommendations to stakeholders • Ability to independently manage complex analytical and operational work with a high degree of accuracy and attention to detail • Strong written and verbal communication skills with the ability to influence across teams and levels Extra Credit • Salesforce certification and experience building or improving automation, data quality processes, and end-to-end workflows within Salesforce • Experience thriving in a fast-paced environment and ramping quickly across new projects and business challenges • Proactive, self-directed working style with the ability to execute effectively with high-level guidance and minimal oversight • Experience supporting GTM teams through Deal Desk or CPQ processes • Experience implementing or supporting GTM tooling and workflows • Experience partnering closely with senior leaders in a SaaS B2B business Perks Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. Ownership: Equity in a fast-growing company Financial Wellness: 401(k) match, competitive compensation, financial coaching Family Support: Paid parental leave, fertility benefits, parental coaching Wellbeing: Medical, dental, and vision, mental health support, wellness stipend Growth: Learning stipend, ongoing development Remote & Office: Internet, commuting, and free lunch/gym in our SF office Time Off: Flexible PTO, 15 holidays + 2 flex days Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers. Compensation Range: $105K - $125K

Manage and optimize operational programs across Trust & Safety, Pay Operations, and Contractor Management with cross-functional collaboration. | Strong analytical skills and SQL proficiency with experience in Trust & Safety, Payments, or Contractor Operations preferred. | About Handshake AI Handshake is building the career network for the AI economy. Our three-sided marketplace connects 18 million students and alumni, 1,500+ academic institutions across the U.S. and Europe, and 1 million employers to power how the next generation explores careers, builds skills, and gets hired. Handshake AI is a human data labeling business that leverages the scale of the largest early career network. We work directly with the world’s leading AI research labs to build a new generation of human data products. From PhDs in physics to undergrads fluent in LLMs, Handshake AI is the trusted partner for domain-specific data and evaluation at scale. This is a unique opportunity to join a fast-growing team shaping the future of AI through better data, better tools, and better systems—for experts, by experts. Now’s a great time to join Handshake. Here’s why: Leading the AI Career Revolution: Be part of the team redefining work in the AI economy for millions worldwide. Proven Market Demand: Deep employer partnerships across Fortune 500s and the world’s leading AI research labs. World-Class Team: Leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, just to name a few. Capitalized & Scaling: $3.5B valuation from top investors including Kleiner Perkins, True Ventures, Notable Capital, and more. About the Role The Senior Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations. As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end. The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential. Own and execute operational programs end-to-end across Central Ops functions Analyze performance data to identify trends, gaps, and opportunities for improvement Build and optimize processes to improve efficiency, quality, and scalability Partner cross-functionally to launch and iterate on operational initiatives Track and report on key metrics, ensuring programs meet performance targets Drive continuous improvement through structured problem-solving and experimentation Desired Capabilities Strong analytical skills, with the ability to use data to inform decisions Experience using SQL (or similar tools) to pull and analyze data Demonstrated ability to manage cross-functional projects and influence stakeholders Comfort operating in ambiguous environments and driving clarity Strong organizational skills and attention to detail Extra Credit Experience in Trust & Safety, Payments, or Contractor Operations Strong problem-solving skills with a structured approach to complex challenges Excellent communication skills, with the ability to clearly articulate insights and recommendations Experience operating in fast-paced, metrics-driven environments Perks Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend 📚 Growth: Learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.

Provide high-quality email and phone technical support and collaborate with Product and Engineering teams to improve user experience. | Strong technical aptitude, excellent communication skills, and ability to work full-time remotely from specific US states, with preferred experience in ZenDesk, SaaS support, or Computer Science/EdTech background. | About Handshake Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now: Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders Build a massive, fast-growing business with billions in revenue About Handshake AI Human data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We believe that data spend for AI training will increase by 3-5x in the next few years and continue for much longer as models take on new domains. Handshake AI supports all of the frontier AI labs, working on their most complex data at the largest scale. The Role Handshake is looking to bring on a Support Specialist, Contractor to provide support to our employer, student, and career services users. This role is a 6 month contract with the possibility of contract extension or conversion to our permanent Support Specialist role upon evaluation of fit for the role and company needs. If you are resourceful and attuned to detail, love digging into a complex and technical product, building strong relationships with customers and team members, and solving a wide variety of questions, bugs, and workflow needs - this is the role for you! You will work closely with our Support Team to provide efficient and effective support and contribute to an overall seamless experience for users. You will help unblock our users, share trends and learnings with the Support Team, and continue to improve the customer experience and our team operations. As an advocate for our career centers, students, and employer users, you’ll improve the Handshake user experience and make an impact on our mission to democratize opportunity. Your Role: Contribute 40 hours per week during our business hours, Monday through Friday. Provide amazing email and phone support to Handshake customers via internal ticketing systems. Your day-to-day will consist of: 90%: resolving questions, bugs, feedback, and general inquiries. See daily averages below: Ticket Volume: ~20 - 30 email tickets per day Phone Volume: ~10 calls over a 4 hour daily phone shift 5%: attending team meetings (1-3 per week) 5%: completing administrative tasks (emails, checking daily announcements, training, etc.) Note: email and phone tickets will involve highly technical troubleshooting and workflows, building and troubleshooting custom reports, and making sure to provide tailored, personal responses while building relationships Use app demo environments, troubleshooting tools, help center, team communication channels, and internal documentation systems to find the quality answer for a wide range of users Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience Be both a support specialist and an experienced consultant for users of the Handshake platform Utilize internal tools to manage issues between Customer Support, Customer Success, Product, and Engineering You Have: Location: if working from home, you must be located in AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI. Hours: Monday through Friday, 8am - 5pm in your local time zone Technical Aptitude: Ability to learn technical tools and concepts quickly Resilience: Comfort with change and ambiguity. We’re a growing startup and always refining processes, tools, etc! Teamwork: Connects with teammates and actively builds a sense of community on Support and with other teams. Collaborates with manager and team on daily or weekly guidance on ticket workflows and prioritization. Communication: Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language. Results oriented and ownership: Ability to maintain or exceed ticket and quality goals. High level of self accountability and integrity for processes and metrics. Passion for the problem: Desire to help give people the chance to build the career they want, no matter where they're from or what school they attend EQ: A strong sense of empathy with users of our products and cross functional partners Critical Thinking: High attention to detail and ability to troubleshoot with limited information and a clear plan of action. Expertise and Curiosity: Retains knowledge, shows ability to partially solve issues independently, and asks questions to increase personal knowledge. Isn’t afraid to do independent research on third party tools and systems to find answers. Growth Mindset: Positive, eager to learn, utilizes resources, takes and gives feedback, connects with support team and key cross team stakeholders. Diversity and Inclusion: Eagerness to contribute to and help build a diverse and inclusive team and exhibit these values internally and externally with customers or users. Coverage: Can provide a regular schedule to provide consistent assistance to users. Based in the U.S. and is not a current student. Bonus Points: ZenDesk experience Programming, IT, data analysis or computer science courses, major or certifications EdTech or Higher Edu, customer service, leadership background, majors, courses, certifications Previous experience working in an Enterprise SaaS Customer Support team at a fast-paced startup or hypergrowth tech company, or customer focused position involving technical knowledge of a company's products and services Relevant experience in cross - functional communication or close partnerships with various teams (Success, Sales, Product etc) Hiring process: Here’s an overview of our hiring process. You can read more about it below: Take home test: You’ll be asked a series of interactive questions that may require answers in several formats and you should expect to spend up to 1.5 hours creating your responses. Be sure to be as detailed as possible and answer all parts of the prompt. This enables us to learn more about you and see how you approach certain scenarios. It’s also a great way for you to see what it’ll be like working with us as the questions are related to day-to-day tasks you’ll be doing on the job. Virtual onsite interview: You’ll be meeting with 2 team members, including the hiring manager, for a 45-minute interview. The first part of the interview will consist of a live exercise where we will assess your troubleshooting skills as you share your computer screen and navigate a prompt. During the second half, we’ll ask you a series of questions, and this is a great time to ask any questions you may have. Decision: We’ll let you know if we are going to extend an offer or move forward with other candidates.

Design and scale infrastructure and systems for LLM post-training and evaluation, develop benchmarks, optimize performance, and mentor engineers. | 5+ years applied ML or distributed systems experience, proficiency in Python and PyTorch, experience with large-scale data pipelines and evaluation frameworks, strong communication and leadership skills. | About Handshake AI Handshake is building the career network for the AI economy. Our three-sided marketplace connects 18 million students and alumni, 1,500+ academic institutions across the U.S. and Europe, and 1 million employers to power how the next generation explores careers, builds skills, and gets hired. Handshake AI is a human data labeling business that leverages the scale of the largest early career network. We work directly with the world’s leading AI research labs to build a new generation of human data products. From PhDs in physics to undergrads fluent in LLMs, Handshake AI is the trusted partner for domain-specific data and evaluation at scale. This is a unique opportunity to join a fast-growing team shaping the future of AI through better data, better tools, and better systems—for experts, by experts. Now’s a great time to join Handshake. Here’s why: • Leading the AI Career Revolution: Be part of the team redefining work in the AI economy for millions worldwide. • Proven Market Demand: Deep employer partnerships across Fortune 500s and the world’s leading AI research labs. • World-Class Team: Leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, just to name a few. • Capitalized & Scaling: $3.5B valuation from top investors including Kleiner Perkins, True Ventures, Notable Capital, and more. About the Role As a Senior Research Engineer, you’ll play a leading role in designing and scaling the infrastructure, systems, and frameworks that power the next generation of LLM post-training and evaluation. You’ll work closely with research scientists to define methodologies, push the boundaries of data quality and benchmark design, and mentor other engineers to raise the technical bar across the team. This role is ideal for someone who thrives at the intersection of research and large-scale engineering, with the ability to translate complex research insights into robust, production-grade systems. You will: • Architect, implement, and optimize large-scale post-training systems and data processing pipelines, ensuring reliability, scalability, and performance. • Lead the development of next-generation LLM benchmarks and evaluation frameworks, defining standards for measuring advanced reasoning, alignment, and knowledge capabilities. • Design and enforce rigorous methodologies for verifying data integrity and quality across highly specialized datasets. • Drive software/hardware performance optimization to accelerate experimentation and deployment (e.g., memory usage, training throughput, distributed systems). • Partner with cross-disciplinary teams—including research scientists, domain experts, and product engineers—to validate and productionize model improvements. • Mentor junior engineers and shape technical best practices for the post-training and evaluation engineering pod. • Influence long-term research engineering strategy by identifying opportunities to systematize evaluation and data quality at scale. Desired Capabilities • Advanced proficiency in Python with a track record of building clean, maintainable, and performant codebases. • 5+ years of experience in applied ML, large-scale distributed systems, or post-training infrastructure (RLHF, DPO, constitutional AI, etc.). • Strong expertise with PyTorch and modern ML training frameworks; familiarity with distributed training and inference optimization. • Proven experience designing and operating data pipelines, benchmark frameworks, or large-scale evaluation systems. • Ability to drive technical projects end-to-end: from architecture design to implementation, scaling, and monitoring. • Clear and confident communication skills; ability to collaborate across research and engineering disciplines and influence technical direction. Extra Credit • Experience leading small teams or mentoring engineers. • Track record of open-source contributions in ML infrastructure or evaluation frameworks. • Publications or public talks in applied ML, evaluation, or systems research. • Passion for building responsible AI systems and considering the societal/ethical implications of model evaluation. Perks Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend 📚 Growth: $2,000 learning stipend, ongoing development 💻 Remote & Office: Stipends for home office setup, internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week! 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.

Lead operational excellence and customer experience improvements by diagnosing systemic issues, managing frontline teams, and collaborating cross-functionally to implement solutions. | 2-4 years in business operations or customer experience leadership, strong analytical skills with SQL and Looker, proven process building and change management experience, and ability to influence cross-functional teams. | About Handshake AI Handshake is building the career network for the AI economy. Our three-sided marketplace connects 18 million students and alumni, 1,500+ academic institutions across the U.S. and Europe, and 1 million employers to power how the next generation explores careers, builds skills, and gets hired. Handshake AI is a human data labeling business that leverages the scale of the largest early career network. We work directly with the world’s leading AI research labs to build a new generation of human data products. From PhDs in physics to undergrads fluent in LLMs, Handshake AI is the trusted partner for domain-specific data and evaluation at scale. This is a unique opportunity to join a fast-growing team shaping the future of AI through better data, better tools, and better systems—for experts, by experts. Now’s a great time to join Handshake. Here’s why: • Leading the AI Career Revolution: Be part of the team redefining work in the AI economy for millions worldwide. • Proven Market Demand: Deep employer partnerships across Fortune 500s and the world’s leading AI research labs. • World-Class Team: Leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, just to name a few. • Capitalized & Scaling: $3.5B valuation from top investors including Kleiner Perkins, True Ventures, Notable Capital, and more. About The Role We’re looking for a Lead who thrives at the intersection of business operations and customer experience leadership. In this role, you’ll drive operational excellence across our Customer Experience & Strategy function while leading and developing a high-performing frontline team. You’ll spend ~70% of your time diagnosing and fixing systemic operational pain points — using data, process design, and cross-functional influence — and ~30% managing and coaching our frontline managers and agents. You’ll have the mandate not just to surface issues, but to own solutions end-to-end. • Lead operational improvement projects to streamline workflows, reduce escalations, and enhance the customer experience. • Use data (SQL, Looker, spreadsheets) to uncover trends, identify root causes, and measure improvements. • Partner with Product, Engineering, and other cross-functional teams to design and implement systemic fixes. • Drive change management for new tools, processes, and policies, securing buy-in across stakeholders. • Define, track, and report on KPIs for both operational performance and team engagement. • Build a culture of empathy for frontline employees and customers (Handshake Fellows), translating their pain points into scalable solutions. Desired Capabilities • 2-4 years in BizOps, Strategy & Operations, or Customer Experience/Support Ops leadership in high-growth tech, consulting, or marketplace environments. • Proven experience building processes from scratch, and leading change management initiatives. • Strong analytical skills with fluency in SQL, Looker, and spreadsheets; able to quantify impact and measure results. • Track record of identifying operational inefficiencies and implementing solutions end-to-end. • Ability to influence without authority and collaborate effectively across Product, Engineering, and senior leadership. • Comfort toggling between high-level strategy and hands-on execution. • Bias toward action and a builder mentality — you don’t just document problems, you fix them. Perks Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend 📚 Growth: $2,000 learning stipend, ongoing development 💻 Remote & Office: Stipends for home office setup, internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week! 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.