Handshake

Architect and manage scalable cloud infrastructure, define deployment best practices, and drive platform improvements including AI-driven automation. | Requires hands-on experience with cloud platforms (GCP, AWS, Azure), Infrastructure as Code (Terraform), container architectures, and collaborative mentoring/documentation skills. | About Handshake Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale. Why join Handshake now: Shape how every career evolves in the AI economy, at global scale, with impact your friends, family & peers can see & feel Work hand-in-hand with world-class AI labs, Fortune 500 partners & the world's top educational institutions Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, & Palantir, among others Build a massive, fast-growing business with billions in revenue The Role At Handshake, we believe the infrastructure you build should be as thoughtful as the product it supports. We're looking for a Senior Cloud Engineer on the Agentic Infrastructure team who's excited to shape the foundation that our engineering teams build on — someone who sees infrastructure not as plumbing, but as a product in itself. As a Senior Cloud Engineer, you'll be at the center of how we design, deploy, and evolve our cloud infrastructure. You'll work closely with engineering, platform, and security teams to define patterns that scale — and make it genuinely easy for developers to do the right thing. You'll codify best practices, champion automation, and bring a modern, opinionated perspective on how cloud-native infrastructure should work. This isn't a "keep the lights on" role. You'll be architecting systems, writing the playbooks others follow, and pushing us toward a more intelligent, automated infrastructure future. What You'll Do Architect and manage scalable, reliable cloud infrastructure across our production and development environments Define and enforce best practices for cloud deployments, making it easy for teams to ship safely and confidently Build and maintain CI/CD pipelines (we use Buildkite) and GitOps workflows with ArgoCD to streamline how code gets from commit to production Own and evolve our Infrastructure as Code practices using Terraform, Crossplane, or similar IaC tooling Drive platform improvements that reduce toil and increase developer velocity Explore and implement AI-driven approaches to infrastructure automation, observability, and incident response Partner with engineering teams to design systems that are cloud-native from the ground up Mentor engineers across the organization on cloud best practices and patterns You Have Deep hands-on experience with GCP (strongly preferred), AWS, or Azure — you've run production workloads at scale and know where the bodies are buried Strong proficiency with Infrastructure as Code, particularly Terraform or experience with Crossplane or similar policy-driven IaC Fluency with modern CI/CD tooling — Buildkite, GitHub Actions, or similar — and a strong GitOps mindset with tools like ArgoCD or Flux Experience designing container-based and Kubernetes-native architectures A genuine curiosity about applying AI and automation to infrastructure problems — whether that's smarter alerting, self-healing systems, or LLM-assisted runbooks Strong communication skills — you can explain a complex architectural decision to an engineer and an executive alike A collaborative spirit and a bias toward documentation, standards, and shared ownership Bonus Points Familiarity with FinOps practices and cloud cost optimization Background in platform engineering or developer experience (DX) Exposure to Cloud Security practices, and experience with IAM, SIEM, scanning, etc. Experience with service mesh architectures (Istio, Linkerd) We Offer Handshake delivers benefits that help you feel supported — and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, & vision, mental health support, $500 wellness stipend 📚 Growth: $2,000 learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, & free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses Explore our mission, values, & comprehensive US benefits at joinhandshake.com/careers.

Manage and improve operational and systems processes for the Education GTM organization to support growth and retention. | Requires 3+ years in analytical or operations roles with strong Salesforce experience and ability to manage complex projects. | About Handshake Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now: • Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel • Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions • Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders • Build a massive, fast-growing business with billions in revenue About the Role Handshake is hiring a GTM Operations Manager to support the Education side of the business. In this high-visibility role, you will partner closely with Sales, Customer Success, Data, Finance, and cross-functional operations teams to help accelerate growth, improve retention, and drive field productivity across our Education partner business. This role is responsible for managing end-to-end operational and systems improvements across the EDU GTM organization. You will lead strategic initiatives that strengthen system design, improve data quality, streamline workflows, and enable more effective decision-making. The ideal candidate brings strong project management, analytical rigor, and hands-on experience supporting Sales and Customer Success processes through Salesforce administration, systems troubleshooting, reporting, and cross-functional execution in a fast-paced environment. You are curious, highly analytical, and comfortable turning complex business problems into scalable operational and technical solutions. You have a strong eye for detail, a systems-oriented mindset, and a track record of leading cross-functional work from problem definition through execution. You are equally comfortable improving processes, translating business requirements into system changes, and delivering insights through reporting, dashboards, and operational analysis. • Partner with Sales and Customer Success to support retention and growth goals through data strategy, operational process design, and reporting • Serve as a primary business partner for cross-functional teams by proactively identifying and addressing process, systems, tooling, and data gaps • Own and improve the quality, completeness, and integrity of data across Salesforce and other GTM systems, including audits, updates, uploads, reconciliations, and ongoing governance across systems of record • Act as a key Salesforce business owner for the EDU GTM organization by identifying system gaps, improving configuration, partnering on automation, and helping ensure the platform scales with business needs • Lead continuous improvement efforts across existing workflows while helping design and implement new processes that improve speed, scale, and automation • Work closely with cross-functional stakeholders to define long-term roadmaps that improve business processes and system workflows, with a strong focus on Salesforce and Gainsight • Translate business needs into scalable operational and technical solutions by gathering requirements, identifying workflow and system gaps, evaluating solution options, and driving implementation • Build and maintain reporting, dashboards, and analytical models that help identify business trends, performance drivers, risks, and opportunities • Support core EDU Operations responsibilities, including help desk request ownership, deal support, partnership with Finance and FP&A on monthly booking closes and related reporting, and recurring business reviews such as QBRs and executive reporting • Drive alignment across stakeholders by communicating clearly, surfacing risks early, and escalating blockers when needed • Build strong, trusted relationships across the EDU GTM organization and broader cross-functional teams Desired Capabilities • Bachelor’s degree in an analytical field such as Business, Economics, Finance, Mathematics, Statistics, or a related discipline • 3+ years of experience in a highly analytical or operations-focused role, ideally within Sales Operations, Revenue Operations, Customer Success Operations, or a similar function at a fast-growing company • Strong Salesforce experience, including hands-on work with reports and dashboards, custom report types, calculated fields, flows or other automation, page layouts, permissions, and overall platform capabilities • Experience serving as a business-facing Salesforce owner or administrator, with the ability to translate business needs into scalable system and process solutions • Experience administering or supporting GTM systems and integrations such as Salesforce, Gainsight, MixMax, or similar tools • Strong experience supporting GTM teams through process improvement, systems management, reporting, and cross-functional project execution • Advanced proficiency in Excel, with experience in BI and reporting tools such as Looker, Tableau, Hex, or similar platforms considered a plus • Working knowledge of SQL is a plus, along with the ability to manipulate, analyze, and translate large data sets into actionable insights • Experience with business analysis, including gathering requirements, documenting current and future state, evaluating solutions, managing change, and communicating recommendations to stakeholders • Ability to independently manage complex analytical and operational work with a high degree of accuracy and attention to detail • Strong written and verbal communication skills with the ability to influence across teams and levels Extra Credit • Salesforce certification and experience building or improving automation, data quality processes, and end-to-end workflows within Salesforce • Experience thriving in a fast-paced environment and ramping quickly across new projects and business challenges • Proactive, self-directed working style with the ability to execute effectively with high-level guidance and minimal oversight • Experience supporting GTM teams through Deal Desk or CPQ processes • Experience implementing or supporting GTM tooling and workflows • Experience partnering closely with senior leaders in a SaaS B2B business Perks Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. Ownership: Equity in a fast-growing company Financial Wellness: 401(k) match, competitive compensation, financial coaching Family Support: Paid parental leave, fertility benefits, parental coaching Wellbeing: Medical, dental, and vision, mental health support, wellness stipend Growth: Learning stipend, ongoing development Remote & Office: Internet, commuting, and free lunch/gym in our SF office Time Off: Flexible PTO, 15 holidays + 2 flex days Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers. Compensation Range: $105K - $125K

Manage and optimize operational programs across Trust & Safety, Pay Operations, and Contractor Management with cross-functional collaboration. | Strong analytical skills and SQL proficiency with experience in Trust & Safety, Payments, or Contractor Operations preferred. | About Handshake AI Handshake is building the career network for the AI economy. Our three-sided marketplace connects 18 million students and alumni, 1,500+ academic institutions across the U.S. and Europe, and 1 million employers to power how the next generation explores careers, builds skills, and gets hired. Handshake AI is a human data labeling business that leverages the scale of the largest early career network. We work directly with the world’s leading AI research labs to build a new generation of human data products. From PhDs in physics to undergrads fluent in LLMs, Handshake AI is the trusted partner for domain-specific data and evaluation at scale. This is a unique opportunity to join a fast-growing team shaping the future of AI through better data, better tools, and better systems—for experts, by experts. Now’s a great time to join Handshake. Here’s why: Leading the AI Career Revolution: Be part of the team redefining work in the AI economy for millions worldwide. Proven Market Demand: Deep employer partnerships across Fortune 500s and the world’s leading AI research labs. World-Class Team: Leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, just to name a few. Capitalized & Scaling: $3.5B valuation from top investors including Kleiner Perkins, True Ventures, Notable Capital, and more. About the Role The Senior Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations. As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end. The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential. Own and execute operational programs end-to-end across Central Ops functions Analyze performance data to identify trends, gaps, and opportunities for improvement Build and optimize processes to improve efficiency, quality, and scalability Partner cross-functionally to launch and iterate on operational initiatives Track and report on key metrics, ensuring programs meet performance targets Drive continuous improvement through structured problem-solving and experimentation Desired Capabilities Strong analytical skills, with the ability to use data to inform decisions Experience using SQL (or similar tools) to pull and analyze data Demonstrated ability to manage cross-functional projects and influence stakeholders Comfort operating in ambiguous environments and driving clarity Strong organizational skills and attention to detail Extra Credit Experience in Trust & Safety, Payments, or Contractor Operations Strong problem-solving skills with a structured approach to complex challenges Excellent communication skills, with the ability to clearly articulate insights and recommendations Experience operating in fast-paced, metrics-driven environments Perks Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend 📚 Growth: Learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.